Frequently Asked Questions (FAQs)
What is FASTag?
FASTag is a device that employs Radio Frequency Identification (RFID) technology for making
toll payments directly from the prepaid or savings account linked to it. It is affixed on the
windscreen of your vehicle and enables you to drive through toll plazas, without stopping
for cash transactions. The tag can be purchased from Tag issuers and if it is linked to the
prepaid account, then you need to recharge/ top up the tag as per your requirement.
What are the benefits of using FASTag?

Cashless payment – FASTag users don’t need to carry cash for toll transactions, and
don’t need to worry about collecting the exact change

Promotional cashback – All FASTag users get a monthly cashback of 10% of toll
transactions till 31 March, 2017

Faster transit – Auto-debit of exact amount through the FASTag enables faster
transit through the toll plazas and saves time

Online recharge – FASTag can be recharged online through Credit Card / Debit Card /
NEFT/ RTGS or Net banking

SMS alerts – Instant SMS alerts on registered mobile number for toll transactions,
low balance, etc.
What is the validity of FASTag?
FASTag has unlimited validity. The same FASTag can be used till the tag is read by the reader
and not tampered with. In case due to wear and tear the reading quality depreciates, please
reach out to your Issuing Bank for a new tag.
Which are the roads where the tag can be used?
FASTag is presently operational at 346+ toll plazas across National Highways. The system is
inter-operable and the same FASTag can be used across all toll plazas under the National
Electronic Toll Collection (NETC) program. More toll plazas will be brought under the NETC
program in the future. You may see the list of plazas in the 'Active Toll Plazas' section.
Please visit the www.ihmcl.com for more details.
Is there any discount / cashback on toll payments using FASTag?
You can avail a cashback of 10% on all Toll payments using FASTag in FY 2016-17. The cash
back amount will be credit back in the tag linked account on monthly basis
How can I buy FASTag?
You may visit any of the Point of Sale (POS) locations of the certified issuing banks (ICICI
Bank, Axis Bank, IDFC Bank and State Bank of India) at Toll Plazas or Banks’ sales offices to
get your tag account created.
Alternatively, you can reach out to the Issuing Bank Customer Care numbers to identify the
closest POS location –
Issuing Bank
Axis Bank
ICICI Bank
IDFC Bank
Customer Care
1800-419-8585 1800-2100-104 1800-266-9970
Helpline
SBI
1800-11-0018
You will need to carry original as well as copy of your KYC documents at the POS / Sales
office location. You will need to get your vehicle to the POS / Sale office location to purchase
the FASTag.
What are the charges for FASTag?
FASTag is issued by Issuing Banks and banks can charge maximum of Rs. 200/- for each tag.
However, the actual tag issuing charges are defined by the Issuing Bank and may vary from
bank to bank.
Please check the 'Fees and Charges' section of the respective Issuer Bank website for details.
I have two vehicles, can I use one FASTag for two vehicles?
No, you will need to take two separate FASTags for the two vehicles.
I have new vehicle fitted with RFID Tag. How to get it activated?
OEM or RFID tags fitted by vehicle manufacturer cannot be used as replacement of FASTag.
Only FASTags issued by Issuing bank can be used for purpose of electronic toll payment.
In future the FASTags will be affixed on the windshield by the vehicle manufacturer/dealer
which can be used for the toll payment.
What are the documents needed to apply for FASTag?
Since the FASTag is linked to an account, KYC documentation would be required as per the
KYC policy of the Issuer Bank. Apart from the KYC documentation, you need to submit
Registration Certificate (RC) of the vehicle along with the application for FASTag.
If the FASTag is linked to a prepaid account, then it can be issued as per below defined
limits:
1- Limited KYC FASTag account holder
This type of FASTag cannot have more than Rs.
20,000*/- limit in their FASTag (Prepaid)
account. The monthly reload limit is also
capped to Rs. 20,000/-.
2- Full KYC FASTag account holder
This type of FASTag account cannot have
more than Rs. 1 Lakh limit in their FASTag
(prepaid) account. There is no monthly
reload cap in this account.
Requirements: Minimum KYC details (as per
Issuer bank policy), vehicle RC Copy, Photo of
the customer.
Requirements: Full KYC details (as per
Issuer bank policy), vehicle RC Copy, Photo
of the customer.
*Limits prescribed by RBI till 30th December
Do I need to use any specific lane at the toll plaza for FASTag?
Yes, you will have to use the lanes demarcated for FASTag users. Only the marked lanes
have the required RFID infrastructure installed to read your FASTag. In case you enter a
cash-only lane, the FASTag will not be read and cash will need to be paid.
How would I know that the correct user fee has been deducted from my FASTag account?
You will receive an SMS alert in your registered phone number each time a balance is
deducted from your FASTag account.
How would I report an incorrect deduction and how will I get back the same?
You can report an incorrect deduction by calling your Issuing Bank Customer Care Helpline
number written on the FASTag. The Issuing Bank will review your request and if found
correct, they will revert the incorrect deduction.
I have FASTag and also balance amount, but I could not go through ETC lane. How do I get
my FASTag checked/ rectified to see whether it is active or not?
You can raise a request regarding the same by calling the Issuing Bank’s customer care.
Issuing Bank
Customer Care
Helpline
Axis Bank
ICICI Bank
1800-419-8585 1800-2100-104
IDFC Bank
1800-266-9970
SBI
1800-11-0018
Can I avail a monthly pass?
Monthly pass for a toll plaza will be issued at that particular toll plaza or the POS locations
put by the Acquirer Bank of the toll plaza. If you are registered tag holder, you need to visit
the toll plaza [or the Acquirer Bank POS locations] and request for the particular pass
scheme. You need to pay for the selected pass scheme by cash or card to the operator. Once
the payment is approved, the operator will activate the affixed tag for the pass scheme.
Note: There is no need to purchase any other RFID tag to avail a monthly pass scheme at
any toll plaza. The FASTag already purchased by you will be configured for the pass at the
toll plaza.
How can I recharge my tag account?
Issuing Banks will give the facility for recharging your tag linked account through various
channels such as payment through cheque or through Credit Card/ Debit Card/ NEFT/ RTGS
or through Net Banking. Please check the Issuer Bank website for more details.
Are there any other charges applicable like convenience fees etc.?
There may be additional charges associated with recharging the FASTag account through
different channels. Please visit the Issuer Banks’ website for more details.
What do I have to do if I have lost/ damaged my RFID Tag? What will happen to the
account balance?
You can request the Issuing Bank to issue a new tag. The balance amount in the old tag
linked account can be transferred to either the new tag account or some different account
depending on the facilities provided by the bank
Issuing Bank
Customer Care
Helpline
Axis Bank
ICICI Bank
1800-419-8585 1800-2100-104
IDFC Bank
1800-266-9970
SBI
1800-11-0018
How do I block my FASTag account, in case my vehicle is lost?
You can call your Issuing Bank customer care and block your FASTag account.
Can FASTag be used for passage through toll plazas on the state highways?
FASTag is presently operational at 346+ toll plazas across National Highways. The system is
inter-operable and the same FASTag can be used across all toll plazas under the NETC
program. More toll plazas will be brought under the NETC program in the future. You may
see the list of plazas in the 'Active Toll Plazas' section. Please visit www.ihmcl.com for more
details.
I reside within 10 km of a particular toll plaza. Do I need to take FASTag to get the
concessions available for local vehicles?
You can purchase a FASTag to avail the concessions. Once you purchase the FASTag, you will
need to submit the required documents (proof of residence) at the Acquiring Bank POS
location to validate your residence within 10 km of a particular plaza. Once it is verified, you
may avail the concession on the FASTag assigned to your vehicle.
In case of harassment/ misconduct/ discourteous/ rude behaviour of toll collection staff,
what should we do?
In case of such a scenario, a complaint is to be lodged with respective Project Directors at
the toll plaza. Further, the incident may be reported to us via our email at
[email protected].