GE Digital
GE Digital
Licensing FAQs
Licensing FAQs
Common Licensing Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
How do I identify which version of Common Licensing I have? . . . . . . . . . . . . . . . . . . . . . . . . . 4
How do I get the latest version of Common Licensing? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
What operating systems does Common Licensing support? . . . . . . . . . . . . . . . . . . . . . . . . . . 5
What products does Common Licensing work with? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Do I need to reboot after installing Common Licensing? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Do I need to install the License Server component? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Can I install Common Licensing remotely? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
License Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
How can I tell which type of hardware key I have? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
How can I tell which type of Software License I have? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Can I have more than one license activated on my computer? . . . . . . . . . . . . . . . . . . . . . . . . 8
Can I use a Software and a Hardware License on the same computer? . . . . . . . . . . . . . . . . 8
Can I have keys or licenses from other manufacturers on the same machine? . . . . . . . . . 8
If multiple keys or licenses are found, which license takes precedence? . . . . . . . . . . . . . . . 9
How do I find out what options are on my license? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
What do I do if I received the wrong options on my license? . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
How do I upgrade my license to a newer product version? . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
I upgraded my license; can I use it on older versions of the product? . . . . . . . . . . . . . . . . . .10
I’m an integrator or rep — how do I use my license with a customer’s computer? . . . . . 10
Using the GE Digital Cloud License Server . . . . . . . . . . . . . . . . . . . . . 11
What is the GE Digital Cloud License Server? When do I use it? . . . . . . . . . . . . . . . . . . . . . . 11
Do I need to stay connected to the GE Digital Cloud License Server? . . . . . . . . . . . . . . . . . 11
Using a Local License Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
What is a Local License Server? When do I use it? How do I use it? . . . . . . . . . . . . . . . . . .
Do I need to stay connected to the Local License Server?
What happens if my client is disconnected? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Can I have more than one Local License Server? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Can I use a hardware key as a client to a Local License Server? . . . . . . . . . . . . . . . . . . . . . . .
GE Digital
Licensing FAQ
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Licensing FAQs
Using Virtual Machines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Are Software Licenses supported on virtual machine images? . . . . . . . . . . . . . . . . . . . . . . . 14
Are hardware keys supported on virtual machines? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
What happens if I clone a virtual machine? Or if I copy a virtual machine? . . . . . . . . . . . . 14
Moving Licenses & Machine Changes . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Can I move my license to a new computer? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
What do I do if my machine fails? How can I recover my activation? . . . . . . . . . . . . . . . . . .
I need to rebuild a machine — how do I move my licenses? . . . . . . . . . . . . . . . . . . . . . . . . . . .
What happens if I move my licensed computer or change the IP? . . . . . . . . . . . . . . . . . . . .
What do I do if a client to a Local License Server fails?
How do I get the licenses back? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
What do I do if my Local License Server fails? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Troubleshooting Licensing Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
How can I troubleshoot technical issues with my license activation? . . . . . . . . . . . . . . . . .
How do I log in to the GE Digital Support website? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
What logs does License Client generate? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
What does the “activation ID count exceeded” error message mean? . . . . . . . . . . . . . . . .
What does the “storage binding break found” error message mean? . . . . . . . . . . . . . . . . .
What does the “activation ID ownership mis-match” error message mean? . . . . . . . . . .
Why am I getting an “option is not enabled” error message? . . . . . . . . . . . . . . . . . . . . . . . . .
How do I get an emergency activation code or license? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Common Licensing Terms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Legacy licensing terms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
More Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
GE Digital
Licensing FAQ
3
Common Licensing Software
How do I identify which version of
Common Licensing I have?
Common Licensing is the primary tool GE Digital uses to manage GE software
product licensing.
Open the License Client application from the Windows Start Menu. The bottom
right of the welcome screen contains the version number.
If you do not have the License Client application, you have an earlier version
of Common Licensing. If you have an application called “Proficy Common
License Viewer” or “ikeydiag”, you can find the version in the Help menu in
the “About” section.
GE Digital
Licensing FAQ
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Common Licensing Software
How do I get the latest version of Common Licensing?
Visit the GE Digital website to get the latest version of Common Licensing:
https://www.ge.com/digital/licensing-and-product-authorization
Common Licensing is updated frequently, and it is recommended to get the
latest version instead of relying on the version available on the original product
media. To subscribe to receive email updates when Common Licensing is
updated, visit https://digitalsupport.ge.com/communities/CC_Login and follow
the link for “Auto-Notification.”
What operating systems does
Common Licensing support?
The latest version supports all Windows OS’s from XP SP3 forward.
Windows Server 2003 requires an MS Hotfix.
See https://www.ge.com/digital/licensing-and-product-authorization
for more information.
What products does Common Licensing work with?
All currently shipping Common Licensing software products. Please note
that some products require SIMs to work with Common Licensing. Visit
https://digitalsupport.ge.com/communities and review the SIMs and Service
Packs for your products.
Do I need to reboot after installing
Common Licensing?
Only if you are prompted to do so.
GE Digital
Licensing FAQ
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Common Licensing Software
Do I need to install the License Server component?
Only if you are going to use a Local License Server. (See the section on Local
License Servers for more information.)
Can I install Common Licensing remotely?
Yes. The CommonLicensing.exe on the website is designed for interactive use.
You can extract the ProficyClientInstaller.exe from that package and run it
remotely (or script it, or run it silently).
GE Digital
Licensing FAQ
6
License Options
How can I tell which type of hardware key I have?
There are two types of hardware keys: configurable and non-configurable.
If your key looks like Key 1 pictured below (with the GE logo instead of the
Sentinel one), you have a non-configurable USB hardware key, sometimes
referred to as M5. The licensing contents on these USB keys cannot be managed
by the user directly. If you want to make any changes to it, you will have to
contact your representative or Sales Support.
Key 1
If your key looks like Key 2 pictured to the left,
you have a configurable (Advantage) hardware
key. These keys will be shipped to you blank and
need to have licenses activated on them before
they will work. Download the latest version of
Common Licensing available at
https://www.ge.com/digital/licensing-andproduct-authorization and follow the steps in the
License Documentation to activate a license on
this key.
If you did not wish to receive a configurable
Key 2
(Advantage) hardware key and would like to use
a computer-based license instead, contact Sales
Support or your local representative. Visit
http://www.ge.com/digital/contact to find
contact information for your local representative.
If your key does not look like one of the examples provided, you most likely
have an older style of key. See the FAQ for M4 Max Hardware Keys for
further assistance.
GE Digital
Licensing FAQ
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License Options
How can I tell which type of Software License I have?
Open the License Client and review the License Source and License Type fields
(see the glossary of this doc for more info on these fields). These will tell you what
style of license you have. You can also go to “View Licenses” to see the options on
the key.
Can I have more than one license activated
on my computer?
Yes, you can have multiple licenses activated on a device, but only
one license per product.
Can I use a Software and a Hardware License
on the same computer?
Yes. However, if both are on the same device, licensing will only read
from the configurable (Advantage) or non-configurable USB hardware key.
Can I have keys or licenses from other
manufacturers on the same machine?
Yes. Only our own hardware or software licenses will be recognized by
Common License software products.
GE Digital
Licensing FAQ
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License Options
If multiple keys or licenses are found,
which license takes precedence?
The software checks for licenses in the following order of precedence:
1) Non-configurable USB HW key
2) M4 hardware licenses
3) M4 Keyless Licenses
4) Configurable (Advantage) hardware keys
5) Configurable software licenses
Once a license type is found, the search stops and license options will only
be available for the highest license type found. For instance, if you have an
M4 license key for iFix Runtime, and an configurable software license for iFix
Developer, you will only be able to access the iFix Runtime features because the
M4 key takes precedence.
How do I find out what options are on my license?
License Client, which is part of Common Licensing, can read the license and
show what options are available.
What do I do if I received the wrong
options on my license?
Contact Sales Support or your local representative. Visit
http://www.ge.com/digital/contact to find contact information
for your local representative.
How do I upgrade my license to a newer
product version?
Visit https://digitalsupport.ge.com/communities/ and click on the ‘Software
Version Upgrade Request’ link on the right. Or contact your local representative
or Sales Support to request an upgrade to a newer release.
GE Digital
Licensing FAQ
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License Options
I upgraded my license; can I use it on
older versions of the product?
Yes. Your license is backwards compatible and will work with older versions
of your products, as long as they supported Common Licensing and are not
obsolete. For example, a license for Proficy Historian 5.0 will work with Historian
4.5 or earlier. Please note that some products require a SIM to recognize
configurable (Advantage) licenses.
However, licenses are not forward compatible. For example a Proficy CIMPLICITY
HMI 7.0 license will not work with CIMPLICITY HMI 8.0. You will need to contact
Sales Support or your Local Representative to have your license upgraded to
support the newer version, then refresh your activation.
I’m an integrator or rep — how do I use my license
with a customer’s computer?
You need to use your configurable (Advantage) hardware key or a demo license
that was generated specifically with the customer’s CSN. Do not use your
activation codes or a sales demo key on a customer’s computer, as this can lead
to the “Activation ID Ownership mis-match” error. (See page 19 for more info on
this error.)
GE Digital
Licensing FAQ
10
Using the GE Digital Cloud License Server
What is the GE Digital Cloud License Server?
When do I use it?
The GE Digital Cloud License Server is the cloud-based server used to activate
Common Licenses. You can choose to license your machine directly to the GE
Digital Cloud License Server, or to use a Local License Server and have the Local
License Server obtain the activations from the GE Digital Cloud License Server.
When you license your machine directly to the GE Digital Cloud License Server,
you make a one-time connection (either online or offline options are available)
and your machine will have the license(s) activated on it. This is the simplest
way to license your machines and is recommended unless central management
or support for virtual machines is needed (in which case you would use a Local
License Server).
Do I need to stay connected to the
GE Digital Cloud License Server?
No; when you activate a license, it is a one-time connection to the GE Digital
Cloud License Server. You will not connect again unless you choose to Return or
Refresh your activation from the License Client.
GE Digital
Licensing FAQ
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Using a Local License Server
What is a Local License Server? When do I use it?
How do I use it?
You can choose to license your machine directly to the GE Digital Cloud License
Server or to use a Local License Server. Local License Servers are a way to
manage and distribute Common Licenses from a central machine on your
network; they are also required to license virtual machines.
When you license your machine directly to the GE Digital Cloud License Server
you do not need to use a Local License Server. Instead, you make a one-time
connection (either online or offline options are available) and your machine
will have the license(s) activated on it. This is the simplest way to license your
machines and is recommended unless central management or support for
virtual machines is needed.
With a Local License Server you make a one-time connection to the GE Digital
Cloud License Server to load licenses onto the Local License Server. Client
computers then connect to the Local License Server and lease their licenses. The
clients need to remain connected to the Local License Server to regularly renew
their leased licenses.
Review the License Documentation that comes with Common Licensing for
detailed information on how to install and configure Local License Servers.
Do I need to stay connected to the Local License
Server? What happens if my client is disconnected?
Yes, clients to the Local License Server are expected to be on an intranet
together. The client connects to the Local License Server every few hours to
renew its activation lease. If it is unable to connect for several days, you will
receive warning messages that say, “This License is about to expire.” Eventually
you will lose your activation lease and be unable to run products on the client,
and the activation will be automatically returned to the Local License Server.
GE Digital
Licensing FAQ
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Using a Local License Server
Can I have more than one Local License Server?
We recommend configurations where there is one License Server for each
customer location (e.g., one License Server for each customer facility). Since we
expect that the License Server will communicate with each client periodically,
we feel that this gives the best balance of performance and reliability. Some
customers want to use a centrally managed server for their entire enterprise. As
long as the server and the network are “highly reliable,” this will work.
Can I use a hardware key as a client
to a Local License Server?
No, configurable (Advantage) hardware keys must be activated directly to
the GE Digital Cloud License Server.
GE Digital
Licensing FAQ
13
Using Virtual Machines
Are Software Licenses supported on
virtual machine images?
Yes. In order to use Licenses on a virtual machine, a Local License Server
must be used. See the Licensing Documentation for more information on
configuring Local Licenses Servers for use with VMWare or other
virtual machines.
Are hardware keys supported on virtual machines?
Yes, with both configurable and non-configurable USB hardware keys.
See the Licensing documentation for information on configuring
configurable (Advantage) hardware keys.
What happens if I clone a virtual machine?
Or if I copy a virtual machine?
If you clone a machine, it will try to communicate with the same License
Server and fail because the License Server has no licenses with that same
activation code to give it. The machine will generally have other problems if
it shares a network with another machine with the same name or
MAC address.
If you copy a machine, then the machine VMID and probably the machine
name and MAC address will also change, rendering the licenses invalid.
As a best practice, if you know you are going to be making changes to your
virtual machine (e.g., rebuilding, changing machine names, changing NICs,
cloning, copying), we recommend using the Return feature in License Client
to return your activation prior to making changes, then re-activating after
the changes. Note that only configurable software licenses have the ability
to use the Return feature. Hardware keys cannot use the Return feature
and will continue to work.
GE Digital
Licensing FAQ
14
Moving Licenses & Machine Changes
Can I move my license to a new computer?
Yes. You are not limited to where your license is located on your site and can freely
move your licenses from one computer to another. However, once removed from
one computer, you can no longer run Licensing software on that machine, and you
may receive warning messages from any Licensing software that is running, or it
may go into demo mode. Follow the instructions in the License Documentation to
return your activation on a computer. You can also move licenses from a computer
to a configurable (Advantage) hardware key (and vice versa).
If your company is sold or the license is going to be used by a company other than
the original purchaser, you must contact GE Digital Sales Support or your local
representative to transfer the license. Visit http://www.ge.com/digital/contact to
find contact information for your local representative.
What do I do if my machine fails?
How can I recover my activation?
If you activated your license to the GE Digital Server, you may be able to do a
‘Refresh’ command in License Client to reacquire the activation(s), provided you
rebuilt your machine with an identical configuration to the previous machine. If the
Refresh is unsuccessful or if you need to move the activation to another machine,
contact Technical Support and they can assist you in recovering your license.
Visit https://digitalsupport.ge.com/communities/CC_Login to create a Technical
Support case.
As a best practice, if you know you are going to be making changes to your
machine (e.g., rebuilding, changing machine names, changing NICs), we
recommend using the Return feature in License Client to return your activation
prior to making changes, then re-activating after the changes.
GE Digital
Licensing FAQ
15
Moving Licenses & Machine Changes
I need to rebuild a machine — how do I
move my licenses?
In License Client, use the ‘Return’ function to return your licenses. Once
returned, activations can be used on another machine.
What happens if I move my licensed computer or
change the IP?
If you are going to be moving your machine and changing the machine name,
hardware or NICs, we recommend using the ‘Return’ function to return your
licenses prior to making changes. Once changes are complete, you can re-enter
the activations to re-license the machine.
What do I do if a client to a Local License Server fails?
How do I get the licenses back?
If you are able to rebuild or reconnect the client, you may be able to use the
‘Refresh’ command in License Client on the client to reacquire the license. If you
are unable to refresh the license, or if a client to a Local License Server has a
hard failure, contact Technical Support and they can assist you with instructions
to revoke the license. Visit https://digitalsupport.ge.com/communities/CC_Login
to create a Technical Support case.
What do I do if my Local License Server fails?
You may be able to do a ‘Refresh data’ command in the License Server
Configuration to reacquire the activation(s), provided you rebuilt your machine
with an identical configuration to the previous machine. If the Refresh data
is unsuccessful or if you need to move the activations to another machine,
contact Technical Support and they can assist you in recovering your licenses.
Visit https://digitalsupport.ge.com/communities/CC_Login to create a
Technical Support case.
GE Digital
Licensing FAQ
16
Troubleshooting Licensing Issues
How can I troubleshoot technical issues
with my license activation?
The following are suggestions you can try to resolve the issue or isolate the problem:
• Make sure you have the latest version of Common Licensing.
• Review the License Documentation and visit
https://www.ge.com/digital/licensing-and-product-authorization
for more information.
• Use the Support Knowledge Base at https://digitalsupport.ge.com/communities
to research the issue.
• Contact Technical Support at https://digitalsupport.ge.com/communities/CC_Login to
create a technical support case.
How do I log in to the GE Digital Support website?
The GE Digital Support website is https://digitalsupport.ge.com/communities. In
order to download Common Licensing, you are required to log into the support
site with an SSO (Single Sign On) ID. You need to register for an SSO account (click
the ‘Register’ link on webpage), or contact Sales Support to help set up your SSO
account. Please note that this is a different login than the Customer Center
(https://digitalsupport.ge.com/communities/CC_Login) where you log cases.
What logs does License Client generate?
License Client generates the ProficyLicenseClient.log file, which is located in the user’s
My Documents folder, by default. It also generates the ProficyLicenseClient_Audit.log,
which keeps track of all the license activations, returns and refreshes performed on
that computer.
GE Digital
Licensing FAQ
17
Troubleshooting Licensing Issues
The Local Server Configuration Tool generates a ProficyServerConfiguration.log file,
which is located in the user’s My Documents folder by default. The Configuration
Tool also has the Server error log and access logs, which can be saved to files.
Every time License Client or the Configuration tool are started, the log files will
be appended. The logging level for both of these logs can be modified through the
License Client, by selecting the Advanced tab and then selecting option 3, “Update
Application Settings”.
Lastly, more information might be available by checking the Windows Event
log or debug files. Look for these files in the Common Licensing directory or in
%Windows%SysWOW64.
What does the “activation ID count exceeded”
error message mean?
You will receive this error if you try to use an activation code that is already in use
on another computer. To resolve it, locate the computer that has the license in use
and use License Client to Return the license. Then it will become available
for use elsewhere.
If you are unable to return the license because of a hard failure, contact Technical
Support and they can assist you in recovering your licenses.
Visit https://digitalsupport.ge.com/communities/CC_Login to create
a Technical Support case.
GE Digital
Licensing FAQ
18
Troubleshooting Licensing Issues
What does the “storage binding break found” error
message mean?
You will get this error message if you have changed the computer name,
NIC, or copy-over files in the Common Licensing folders. To resolve this
issue, contact Technical Support and they can assist you in recovering your
licenses. Visit https://digitalsupport.ge.com/communities/CC_Login to
create a Technical Support case.
As a best practice, if you know you are going to be making changes to
your machine (e.g., rebuilding, changing machine names, changing NICs),
we recommend using the Return feature in License Client to return your
activation prior to making changes, then re-activating after the changes.
What does the “activation ID ownership
mis-match” error message mean?
Each activation code is associated with your CSN (Customer Service
Number). Each machine can only be associated with one CSN. When you
activate licenses to the GE Digital CloudLicense Server, your machine will
get associated with that CSN (Customer Service Number). If you then try to
use another activation code that is associated with a different CSN (even if
you had returned the previous license), you will get this error message.
To resolve this issue, contact Technical Support and they can
assist you in associating your machine with the correct CSN. Visit
https://digitalsupport.ge.com/communities/CC_Login to create a
Technical Support case.
GE Digital
Licensing FAQ
19
Troubleshooting Licensing Issues
Why am I getting an “option is not enabled”
error message?
The “option is not enabled” can occur for a few reasons:
• You are trying to use a feature or product and do not have that option
enabled on your license.
Use the License Client to verify the options available on your license. If you
need to add options, contact Sales Support or your local representative.
• You do not have the latest version of Common Licensing.
There may be discrepancies between the options on the license
and how the older version of Common Licensing is interpreting
them. Install the latest version of licensing from
https://www.ge.com/digital/licensing-and-product-authorization
• You have installed the latest licensing and verified that you have the
option in License Client.
There could be an issue with the license configuration that needs to
be corrected by GE Digital. Contact GE Digital Technical Support for
assistance. Visit https://digitalsupport.ge.com/communities/CC_Login to
create a Technical Support case.
How do I get an emergency activation
code or license?
If you have a plant-down situation, GE Digital can issue a temporary
activation code or license that can be installed immediately on
your computer. Contact Sales Support for assistance, or if the issue
occurs outside of business hours, contact Technical Support
(visit https://digitalsupport.ge.com/communities and click the
“Contact Us” link for support phone numbers).
GE Digital
Licensing FAQ
20
Common Licensing Terms
Advantage License (Advantage Licensing) — Another name for
configurable licensing options.
Activation Code — The sixteen-digit code you receive to activate
an Common License.
Activate — To bind an Activation Code to a device (either a
computer or a configurable (Advantage) Hardware Key).
Configurable USB (Advantage) Hardware Keys — Hardware
keys that can be activated with Common Licensing and have usermanaged configuration options.
Non-Configurable USB Hardware Keys — Hardware keys that
can be activated with Common Licensing, but do not have usermanaged configuration options.
Configurable Software Key — Software licenses that can be
managed by customers directly.
Common Licensing — The software package required to work
with configurable, non-configurable or legacy (M4) licensing.
Common Licensing includes the License Client and License Server
installation options.
License Server — The Common Licensing installation option that
includes the Local License Server.
GE Digital Cloud License Server — The cloud-based server used
to activate Common Licenses.
GE Digital
Licensing FAQ
21
Common Licensing Terms
Local License Server — A local intranet server used to centrally
manage licenses for a site. Note: License activation does not
require a Local License Server, unless you are activating licenses
on virtual computers or you want to use this configuration in
your environment.
License Client — The Common Licensing software program used
to configure, manage, activate and return licenses.
Online Activation — The computer or Local License Server is
connected to the internet and communicates directly with the GE
Intelligent Platforms License Server to activate a Common License.
Offline Activation (Activate by File) — The computer or Local
License Server is not connected to the internet and needs to
manually transfer activation files with an online computer to
activate Common License.
Request File — Used for Offline Activation. A file generated by
License Client on the machine to be licensed. This file is brought to a
computer with License Client that is connected to the internet.
Response File — Used for Offline Activation. A file generated by
License Client on the online computer that will be brought back to
the Offline machine to complete the activation.
Activation Files — Request Files and Response Files used for
Offline Activations.
Return — A function in License Client to remove the association
between a license and a device so that the license can be activated
on another computer or device.
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Common Licensing Terms
Refresh — A function in License Client to refresh the activation
information for the license and device information with the GE Digital
Server or Local License Server.
Refresh by File — Used for Offline Activations. A function in License
Client to refresh the activation information for the license and device
information with the GE Intelligent Platforms Server.
License Recovery — If a computer has had an unrecoverable failure
and the license cannot be returned, contact your local rep or GE Digital
technical support to request a license recovery. Once recovered, the
license can be activated on another computer or device.
License Source — A field in License Client which displays information
about where the current license information is stored. Values for the
license source may be Hardware, SW License, Evaluation, Unlicensed,
Unknown or Error.
Device ID — A field in License Client that displays the unique ID of
the computer that is to receive the license file. In the case where a
hardware key will be used, it is the unique ID of the hardware key. The
ID is generated automatically when the program is started.
License Type — A field in License Client that indicates how the license
is maintained. Values for the license type may be Device Locked,
Leased, Unlicensed, Evaluation, Not Initialized or Error.
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Common Licensing Terms
Legacy licensing terms
M4 USB Hardware Key — Legacy hardware keys that have been activated
with Siebel (Legacy CRM). Note: M4 Keys can be used with the latest version
of Common Licensing and the License Client. M4 Key options can be viewed
in License Client and can be updated using PFKeyUpdate.exe with a .plic file.
M4 USB keys cannot be activated or updated through the Common Licensing
software (License Client or Local License Server).
Keyless License (M4 Keyless) — Legacy software licenses that have been
created using Siebel (Legacy CRM). These are installed on the machine via an
.exe file and can be removed from Windows Add/Remove Programs. Note:
Keyless Licenses can be used with the latest version of Common Licensing and
the License Client. License options can be viewed in License Client, however
cannot be activated or modified through the Common Licensing software
(License Client or Local License Server).
M1 Keys — Legacy hardware keys that have been activated with Siebel
(Legacy CRM). Note: M1 keys do not work with the current versions of Common
Licensing. You must use an older 12.x version of Common Licensing or upgrade
to an M4 or a configurable (Advantage) hardware key.
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More Resources
• Read the License Documentation that installs with Common Licensing.
• Visit the Licensing Webpage at
https://www.ge.com/digital/licensing-and-product-authorization
• Visit the GlobalCare Knowledge Base: https://digitalsupport.ge.com/communities
• Contact your local representative or Sales Support:
http://www.ge.com/digital/contact.
• Contact GE Digital Technical Support:
https://digitalsupport.ge.com/communities/CC_Login
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About GE
GE (NYSE: GE) is the world’s Digital Industrial Company, transforming industry
with software-defined machines and solutions that are connected, responsive and
predictive. GE is organized around a global exchange of knowledge, the “GE Store,”
through which each business shares and accesses the same technology, markets,
structure and intellect. Each invention further fuels innovation and application across
our industrial sectors. With people, services, technology and scale, GE delivers better
outcomes for customers by speaking the language of industry.
Contact Information
Americas: 1-855-YOUR1GE (1-855-968-7143)
[email protected]
www.ge.com/digital
©2016 General Electric. All rights reserved. *Trademark of General Electric. All other brands or names
are property of their respective holders. Specifications are subject to change without notice. 10 2016
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