Centacare: Catholic Diocese of Rockhampton
HR 018 POSITION DESCRIPTION (SOCIAL AND COMMUNITY SERVICES LEVEL 1)
Our Mission
To share in the healing ministry of Jesus
by providing professional community services
to enhance the wellbeing of individuals and families.
POSITION TITLE
Administration Worker
SALARY SCALE
Social, Community, Home Care and Disability Services Industry Award 2010
Social and Community Services Level 1
EMPLOYEE NAME
HOURS PER FORTNIGHT
32 hours per fortnight
LOCATION
Blackwater
RESPONSIBLE TO
Administration Senior Coordinator
PRIMARY OBJECTIVES
This role provides a range of administrative services to support the delivery of multiple community service
programs in line with the Corporate Service Operational Plan.
MAIN CHARACTERISTICS OF THE POSITION (from The Modern Award)
As part of Centacare’s Administration Team, this position works under close direction and undertakes
routine activities which require the practical application of basic skills and techniques. Activities performed
by employees at this level consist of clearly defined activities with outcomes being readily attainable and
limited by standards and procedures. Employees will be responsible for the time management of their
work and required to use basic numeracy, written and verbal communication skills.
MAIN RESPONSIBILITIES (from The Modern Award)
To contribute to the operational objective of the workplace, this position includes the following: (choose
4 points)
 Undertake routine activities of a clerical and/or support nature;
 Undertake straightforward operation of keyboard equipment including data input and word
processing at a basic level;
 Provide routine information including general reception and telephonist duties;
 Undertake routine office duties involving filing, recording, checking and batching of accounts,
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Centacare: Catholic Diocese of Rockhampton
MAIN RESPONSIBILITIES (from The Modern Award)
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invoices, orders, stores requisitions and maintenance of an existing records system;
Demonstrate preparedness and capacity to work effectively and appropriately with teams;
Actively work towards the Centacare mission and within its values framework;
Deliver culturally appropriate services;
Other duties and responsibilities from time to time that you are competent and trained to do.
ORGANISATIONAL RELATIONSHIPS
This position works under direct supervision.
EXTENT OF AUTHORITY
In this position work outcomes are clearly monitored however employees have freedom to act limited by
standards and guidelines. Solutions to problems are found in established procedures and instructions with
assistance readily available.
QUALIFICATIONS, KNOWLEDGE, SKILLS AND EXPERIENCE
Some or all of the following are needed to perform work at this level:
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developing knowledge of the workplace function and operation;
basic knowledge of administrative practices and procedures relevant to the workplace;
basic numeracy, written and verbal communication skills relevant to the work area;
at this level, substantial on-the-job training is provided.
Prerequisites
I.
Current C class drivers license (QLD); and
II.
Ability to obtain and maintain relevant security clearances (Positive Notice Blue Card with
Yellow Card Exemption, Satisfactory Australian Federal Police Check)
APPROVAL DETAILS
NAME
Robert Sims
ROLE
Corporate Services Manager
DATE
March 2013
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Centacare: Catholic Diocese of Rockhampton
DUTIES OF THE ROLE
Administration Support to Site
• Undertake Administrative duties (ie filing, photocopying, data entry, mail register)
• Undertake offsite errands (ie banking, mail)
• Support site staff to maintain site
Finance Support Activities
• Receipt money
• Assist with month end tasks
Point of Contact
• Act as first point of contact for internal and external clients
• Assist with client intake process
Other Responsibilities
 Participate in regular line management
 Participate in annual Performance Appraisal
 Undertake professional development
 Comply with Centacare’s policies and procedures, as per the Quality System (including current
Workplace Health and Safety legislation) and relevant legislation
Employee’s Signature:
Line Manager’s Signature:
Date:
Date:
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Centacare
The official Catholic social service agency for the Diocese of Rockhampton Serving all without regard to race, age, gender, religion or economic circumstance Community Care Services Centacare’s Community Care Services support people to be more independent at home as well as in community. Our services assist them in enhancing their quality of life. Our Home and Community Care Services provide a comprehensive and coordinated range of basic support services for frail aged people and people with disability. An assessment identifying each client’s needs is conducted. Clients can self refer or can be referred by other service providers or referral gateways. Confidentiality is assured at all times. We offer: Domestic Assistance Social Support Respite Care Personal Care Transport Case Management Meals Home Maintenance and Home Assist Secure Centre Based Day Care Allied Health Care Community Aged Care Packages Our Disability and Mental Health services include: In‐Home Accommodation Support Community Access Counselling Services Centacare offers professional and confidential counselling to all people. Our aim is to encourage and strengthen individuals, couples and families to continue to develop and grow. Counsellors are respectful, non judgmental, genuine and confidential. Sessions last about one (1) hour. The number of sessions will depend on the individual and will proceed at a pace that suits individual needs. Counselling can help with many issues including: A step family adjusting together Personal development issues, for example self esteem or assertiveness Communication Grief and loss Parenting issues Stress management Relationship issues Conflict resolution Or any other issue that is negatively affecting life or relationships Separation or divorce Family Support and Intervention Services Centacare assists families, children, parents and individuals gain knowledge, skills and resources to enhance their wellbeing and create a safe and caring family environment. These programs support vulnerable children, young people (unborn to 18) and their families to improve their wellbeing and safety and preserve the family. Centacare values and supports families as the primary place of nurturing for children and adults, and aims to build on strengths to: Develop knowledge and skills to care for and nurture children Manage and resolve complex family issues and improve family capacity and resilience Access a range of services that can provide resources for the family. Blackwater Bundaberg Emerald Gladstone Mackay Rockhampton Yeppoon 1300 523 985 www.centacare.net
Family Relationship Centres Family Relationship Centres (FRC) provide information for those experiencing separation ‐ overcoming relationship difficulties or dealing with separation. The FRC helps focus on children’s needs and helps parents decide what to do next. FRCs can provide joint sessions with the other parent or family members to help assist with reaching agreement on parenting arrangements. 1300 783 544
FRCs also offer a range of other services and programs such as www.familyrelationships.gov.au
information sessions and seminars. Community Education Centacare offers a variety of tailor made workshops and training programs to suit the needs of every age group, including: Dealing with Grief and Loss Raising Children’s Self Esteem If Only 123 Magic Stress Relaxation and Self Care Leaps and Bounds Coping with Depression and anxiety Butterfly Program Schoolies Week Program Domestic Violence Centacare’s Domestic and Family Violence Programs provide a range of services in the Central Highlands (Emerald and Blackwater) including: Information and Referral Resource Library Crisis Counselling Assistance with Protection Orders Court Support Advocacy Community Awareness Child and Adolescent Counselling Training and Workshops Short and medium term counselling and support services are available to children and young people who have been victims and witnesses to Domestic and Family Violence. FOCCUS Centacare’s Pre‐Marriage Education program is called FOCCUS (Facilitating Open Couple Communication Understanding and Study). The program is designed to give couples contemplating marriage the skills and insights into how they can manage their relationship as it develops. The comprehensive nature of the program allows couples to consider their relationship in terms of strengths and potential issues regarding topics such as lifestyle expectations, friends, interests, personality match, personal issues, communication, problem solving, spirituality, parenting, extended family, sexuality, finances and marriage readiness. Natural Fertility Services Natural Family Planning assists couples plan their family using natural methods. The program educates students, health workers and the general community on matters relating to fertility and reproduction in an environment which reveres and celebrates the gift of human sexuality. Centacare also delivers Family Life Education sessions to high school and primary school students.
Blackwater Bundaberg Emerald Gladstone Mackay Rockhampton Yeppoon 1300 523 985 www.centacare.net