RUN
TOWARD
THE
ROAR
June 5–6, 2012
Loews Vanderbilt Hotel
®
Nashville, Tenn. www.diversityconnection.org | [email protected]
1
Welcome to Nashville and the Institute for Diversity in
Health Management’s 2012 National Leadership and
Education Conference!
Your presence at the conference demonstrates your commitment
to increasing diversity in health care leadership and eliminating
disparities in care. We know it’s a challenging time to be a health
care leader. You are grappling with a host of new regulations
in the face of payment reductions at both the state and federal
level, and at the same time, public expectations have never been
higher. When you consider all the voices you must listen to and
heed, it begins to sound like a “roar.”
Hobby
Our conference theme, “Run Toward the Roar. Confronting Disparities: A
National Call to Action,” urges all of us to face these challenges, particularly as
they relate to diversity and disparities, head on.
Over the next two days, you will hear from featured scholars and thought leaders,
expert practitioners and nationally recognized authorities on diversity management,
who will showcase successful strategies and proven best practices for reducing disparities that you can take home and implement in your organization right now to
make an even greater impact.
We also will explore how hospitals and health systems are using tools to collect
and analyze data to improve safety for all patients; examine the latest strategies for
improving an organization’s cultural competence, from language assistance programs
to cultural navigators; and look at the role that the diversity of the governing body
and leadership team plays in creating and fostering a culturally competent organization that truly reflects the community it serves. In addition, we’ll unveil the findings
from our “Diversity and Disparities: A Benchmarking Study of U.S. Hospitals”
and honor survey participants.
It’s human nature to shy away from the unknown, or to run from the things we fear
rather than confront them. But that approach only delays the inevitable. Working
together, we can increase diversity in health care leadership and eliminate disparities
in care within our communities.
Thank you for joining us on this journey. As we take the next steps over the next
couple of days together, I hope you take some time to enjoy Nashville, renew friendships and forge new ones.
to delivering
CULTURALLY
COMPETENT CARE
PART OF OUR COMMITMENT
TO A PATIENTS FIRST PHILOSOPHY.
At HCA, we will provide culturally
competent care to every patient we serve.
We will foster a culture of inclusion
across all areas of our company that
embraces and enriches the diversity
of our workforce, physicians,
partners and communities.
.
Sincerely,
Ronnie Bond is a physician
at Orange Park Medical
Center, part of the HCA
Frederick D. Hobby, CDM
family of hospitals
President and CEO
Institute for Diversity in Health Management
HC A H E A LT HC A R E . C OM
The Institute for Diversity in Health Management
www.diversityconnection.org | [email protected]
Table of Contents
Agenda-at-a-Glance...............................................................................6–7
Conference Schedule...........................................................................8–13
Speaker Biographies..........................................................................14–23
Exhibitors...........................................................................................24–27
Conference Underwriters...................................................................28–29
Institute Board and Staff....................................................................34–35
Become an Institute Member Today!
Here’s Why ...
As the only organization devoted exclusively to managing diversity in the health
care field, the Institute for Diversity in Health Management provides access
to the tools and resources necessary for cultural competency and diversity
management, which in turn can lessen the disparities gap at your organization.
Please visit www.diversityconnection.org for more details, or contact Pamela
Janniere, senior membership specialist, at (312) 422-2691 or [email protected].
The Institute for Diversity in Health Management
www.diversityconnection.org | [email protected]
Agenda-at-a-Glance
Tuesday, June 5
Time
Session
Room
7:00 a.m.–5:00 p.m.
Registration
Symphony Ballroom Foyer
7:30 a.m.–9:00 a.m.
Breakfast Buffet
Symphony Ballroom Foyer
8:00 a.m.–5:00 p.m.
Exhibitor Fair
Symphony Ballroom Foyer
9:00 a.m.–10:00 a.m.
Welcome and Opening Remarks
Symphony I and II
10:00 a.m.–10:45 a.m. Run Toward the Roar: Roar Master Leadership
Symphony I and II
10:45 a.m.–11:00 a.m. Break/Exhibits
Symphony Ballroom Foyer
11:00 a.m.–12:15 p.m. Hear the Roar: State Hospital Associations Assess and Respond
Symphony I and II
12:30 p.m.–2:00 p.m.
Luncheon: Masters of the Roar
Symphony III
2:00 p.m.–2:30 p.m.
Networking and Exhibits
Symphony Ballroom Foyer
2:30 p.m.–4:00 p.m.
Face the Roar—Confronting Disparities: The Importance of Becoming a Culturally Competent Health Care
Organization and Workforce
Symphony I and II
4:00 p.m.–4:30 p.m.
Closing Remarks
Symphony I and II
4:30 p.m.–5:00 p.m.
American Leadership Council on Diversity in Healthcare Informational Session
Symphony I and II
6:00 p.m.–8:00 p.m.
Recognition Dinner
Symphony II and III
Time
Session
Room
7:00 a.m.–4:00 p.m.
Registration
Symphony Ballroom Foyer
7:00 a.m.–8:30 a.m.
Breakfast Buffet
Symphony Ballroom Foyer
8:00 a.m.–2:00 p.m.
Exhibitor Fair
Symphony Ballroom Foyer
8:30 a.m.–9:15 a.m.
National Call to Action
Symphony I and II
9:15 a.m.–9:30 a.m.
Break/Exhibits
Symphony Ballroom Foyer
9:30 a.m.–10:45 a.m.
Own the Roar: Concurrent Breakout Sessions
•A Continuous Quality Improvement Approach to Organizational Cultural Competence
Sarratt/Kissam
Sessions Repeat At:
11:00 a.m.–12:15 p.m.
•Diversity in Leadership and Governance: Practices in Recruitment and Retention
Neely
•Eliminating Disparities: Data Collection, Designing Interventions, Removing Variances
Carmichael/McTyeire
12:30 p.m.–2:00 p.m.
Luncheon: Benchmarking Recognition Roar Masters
Symphony I and II
2:00 p.m.–2:30 p.m.
Networking and Exhibits
Symphony Ballroom Foyer
2:30 p.m.–3:45 p.m.
Own the Roar: Concurrent Breakout Sessions
•Certification Standards for Medical Interpreters
Sarratt/Kissam
•Enhancing Health Care with CLAS
Neely
•The Potential of Health Information and Communications Technologies to Reduce Health Care Disparities
Carmichael/McTyeire
Closing Remarks
Symphony I and II
Wednesday, June 6
3:45 p.m.–4:00 p.m.
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The Institute for Diversity in Health Management
www.diversityconnection.org | [email protected]
7
Conference Schedule Tuesday, June 5
Registration
7:00 a.m.–5:00 p.m.
Breakfast Buffet
7:30 a.m.–9:00 a.m.
and gathering and using patient data. The session will illustrate what can be achieved
at the state leadership level. Craig A. Becker, president, THA; J. Thornton Kirby,
FACHE, president and CEO, SCHA; and Christopher M. Dadlez, FACHE, CHA chairman, and president and CEO, Saint Francis Hospital and Medical Center, will present.
Luncheon: Masters of the Roar
12:30 p.m.–2:00 p.m.
Sherri L. Neal, vice president of diversity, HCA, will be the emcee
at this luncheon. U.S. Surgeon General Regina M. Benjamin, M.D.,
the nation’s “doctor-in-chief,” is the invited speaker. In addition, the
corporate partnership award will be announced. Rabbi Laurie Rice,
Congregation Micah, Brentwood, Tenn., will provide the opening
remarks and invocation.
Exhibitor Fair
8:00 a.m.–5:00 p.m.
Visit with representatives from industry leaders to gain insight into organizations, services and employment opportunities available in the health care and related fields.
Welcome and Opening Remarks
9:00 a.m.–10:00 a.m.
Teri G. Fontenot, FACHE
Chair
American Hospital Association
President and CEO
Woman’s Hospital, Baton Rouge, La.
Fontenot
Frederick D. Hobby, CDM
President and CEO
Institute for Diversity in Health Management
John J. (Jack) Lynch III, FACHE
Chair
Institute for Diversity in Health Management
President and CEO
Main Line Health, Bryn Mawr, Pa.
Lynch
Hear a special performance from Grammy-nominated singer/songwriter
Beth Nielsen Chapman.
Run Toward the Roar: Roar Master Leadership
10:00 a.m.–10:45 a.m.
Murphy
New York Times best-selling author, health care executive and coach
Emmett C. Murphy, Ph.D., will draw on his new book to reveal how
health care leaders can harness the power of the roar to lead for diversity.
He will reveal how the strategic use of risk leadership creates new options,
a personal leadership map and the courage to translate it into action in
times of economic uncertainty and transformational policy change.
Sponsored by
Break/Exhibits
10:45 a.m.–11:00 a.m.
Hear the Roar: State Hospital Associations Assess and Respond
11:00 a.m.–12:15 p.m.
Neal
Networking and Exhibits
2:00 p.m.–2:30 p.m.
Conference attendees can use this opportunity to network and visit the exhibitors.
Face the Roar—Confronting Disparities: The Importance of
Becoming a Culturally Competent Health Care Organization
and Workforce
2:30 p.m.–4:00 p.m.
At this session, moderated by Cheryl D. Bevel, CDM, vice president of diversity,
Saint Luke’s Health System, Kansas City, Mo., two physicians discuss
various aspects of preparing clinicians and interdisciplinary teams to
address disparities in health and health care. Joseph R. Betancourt,
M.D., director of the Disparities Solutions Center and director of
multicultural education at Massachusetts General Hospital, senior scientist for Mongan Institute for Health Policy, and associate professor
of medicine at Harvard Medical School, and Robert C. Like, M.D.,
Bevel
professor and director of the Center for Healthy Families and Cultural
Diversity in the Department of Family Medicine and Community
Health at the University of Medicine and Dentistry of New Jersey–Robert Wood
Johnson Medical School, will describe educational initiatives in medical schools, residency training and continuing professional development programs relating to the
provision of culturally competent patient-centered care. The importance of linking
workforce training to quality improvement, patient safety and other organizational
transformation efforts will be emphasized.
Closing Remarks
4:00 p.m.–4:30 p.m.
Wayne Boatwright, CDM
Vice President, Cultural Diversity
Meridian Health, Neptune, N.J.
This session will include a wrap-up of the day’s events and the induction of the
American Leadership Council on Diversity in Healthcare (ALCDH) officers. An ALCDH
informational session immediately follows.
In this executive plenary, moderated by Reginald W. Coopwood,
M.D., president and CEO, Regional Medical Center at Memphis, state
hospital association leaders from Connecticut (CHA), South Carolina
(SCHA) and Tennessee (THA) will discuss their organizations’ diversity
initiatives. This “how to” discussion will focus on organizing diversity
practitioners, creating diversity leadership and governance structures,
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Coopwood
The Institute for Diversity in Health Management
www.diversityconnection.org | [email protected]
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Conference Schedule Tuesday, June 5 (cont.)
Wednesday, June 6
ALCDH Informational Session
Registration
4:30 p.m.–5:00 p.m.
7:00 a.m.–4:00 p.m.
Come learn more about the Certificate in Diversity Management Program,
a 12-month blended learning program that seeks to lessen health disparities and
improve health care workforce diversity by providing skill, leadership and career
development opportunities for practitioners in diversity management as it relates
to health care. Designed to meet the needs and schedules of working professionals, the curriculum was developed by the Institute for Diversity in Health
Management and the American Leadership Council on Diversity in Healthcare.
Breakfast Buffet
Special Recognition Dinner: Voices of Legacy
National Call to Action
6:00 p.m.–8:00 p.m.
7:00 a.m.–8:30 a.m.
Exhibitor Fair
8:00 a.m.–2:00 p.m.
Visit with representatives from industry leaders to gain insight into stellar organizations, services and employment opportunities available in the health care and related
fields.
8:30 a.m.–9:15 a.m.
Presented by AHA President and CEO Richard J. Umbdenstock,
FACHE, this keynote session will provide an update on the national
call to action to eliminate health care disparities. He also will highlight the key findings from the Institute’s “Diversity and Disparities: A
Benchmarking Study of U.S. Hospitals.”
Sponsored by
Join your colleagues for food, fun and live music as we honor and celebrate the
achievements of our Summer Enrichment Program alumni and participants in the
Institute’s survey, “Diversity and Disparities: A Benchmarking Study of U.S. Hospitals.”
This event will feature live entertainment by Serenatta, the first and only Romantic
Latin ensemble in Nashville, Tenn.
Sponsored by
Umbdenstock
Break/Exhibits
9:15 a.m.–9:30 a.m.
Own the Roar: Concurrent Breakout Sessions
9:30 a.m.–10:45 a.m.
Sessions Repeat At:
11:00 a.m.–12:15 p.m.
Participants will be able to select two in-depth, interactive sessions from the list of three.
A Continuous Quality Improvement Approach to
Organizational Cultural Competence
Latin ensemble Serenatta
Diversity and Disparities: A Benchmarking Study of U.S. Hospitals
The Institute for Diversity in Health Management will unveil results of the 2011 “Diversity
and Disparities: A Benchmarking Study of U.S. Hospitals” at the 2012 National Leadership
and Education Conference. The study, which includes responses from 924 hospitals,
provides a snapshot of hospitals’ efforts aimed at reducing health care disparities and
improving diversity management. The Institute commissioned the AHA’s Health Research &
Educational Trust to conduct this national survey of hospitals.
The survey was designed to help hospital and health system leaders assess and compare
their internal diversity efforts, and assist organizations like the Institute in tailoring programs
and educational tools that will benefit the field. In addition, at this year’s conference the
Institute will formally acknowledge outstanding performers in the field of disparities
reduction, diversity management and cultural competency.
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The Institute for Diversity in Health Management
Co-presented by Thomas A. LaVeist, Ph.D., director of the Hopkins Center for
Health Disparities Solutions (HCHDS) and the William C. and Nancy F. Richardson
Professor in Health Policy at the Johns Hopkins Bloomberg School of Public Health
(JHBSPH), and Cheri C. Wilson, faculty research associate, HCHDS, and program
director, Cultural-Quality-Collaborative at JHBSPH
This session will explore a multidimensional cultural competency tool that evaluates the
readiness of a health care organization or unit within an organization to meet the needs
of the rapidly diversifying U.S. population. Developed and scientifically validated by Johns
Hopkins researchers, the tool provides a “360-degree view” of the institution from the
perspective of its administrators, health care providers, nonprovider staff and patients.
Diversity in Leadership and Governance: Practices in
Recruitment and Retention
Presented by Otha R. Dillihay, chief human resource officer, Richland County School
District, Columbia, S.C., and James (Jim) W. Gauss, chairman of board services,
Witt/Kieffer
In this session, participants will examine the impact of a diverse board of trustees on
organizational performance and practices that promote diversity in leadership and
governance, including the AHA Minority Trustee Education Program.
www.diversityconnection.org | [email protected]
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Conference Schedule Wednesday, June 6 (cont.)
Own the Roar: Concurrent Breakout Sessions (cont.)
9:30 a.m.–10:45 a.m.
Sessions Repeat At:
11:00 a.m.–12:15 p.m.
Participants will be able to select two in-depth, interactive sessions from the list of three.
Eliminating Disparities: Data Collection, Designing
Interventions, Removing Variances
Presented by Marcia Wilson, Ph.D., a lead research scientist at the Center for Health
Care Quality at the George Washington University Medical Center School of Public
Health and Health Services
Eliminating disparities requires more than good intentions. In this session, participants
will learn how to collect and use data to design interventions that will have a lasting
impact on their efforts to reduce disparities.
Luncheon: Benchmarking Recognition Roar Masters
12:30 p.m.–2:00 p.m.
Tapia
Yolanda Robles, founder and president of CulturaLink, will be the
emcee at this luncheon. Keynote speaker Andrés Tapia, author and
president of Diversity Best Practices, will examine the connection
between disparities and key health care cost drivers as he makes the
case for a holistic diversity and inclusion prescription that addresses
racial and gender disparities in not only leadership but the health care
workforce as a whole. Maulik S. Joshi, Dr.P.H., president, AHA’s
Health Research & Educational Trust, will share the methodology, and
John W. Bluford III, FACHE, immediate past chairman of the AHA
Board of Trustees, will unveil the results of the 2011 “Diversity and
Disparities: A Benchmarking Study of U.S. Hospitals” survey. “Best in
Class” and “Promising Practices” organizations will be recognized in
the following categories: Engaging Communities, Strengthening the
Workforce, Leadership and Governance, and Delivering Quality Care.
Own the Roar: Concurrent Breakout Sessions
2:30 p.m.–3:45 p.m.
Participants will be able to select one in-depth, interactive session from the list below.
Certification Standards for Medical Interpreters
Presented by Mara Youdelman, J.D., L.L.M., senior attorney for the National Health
Law Program, director of the program’s National Language Access Advocacy Project, and
chair of the Certification Commission for Healthcare Interpreters, Washington, D.C.
This session will provide an overview of the new certification standards for medical interpreters and the programs that can help prepare interpreters for the certification exams.
Sponsored by CyraCom
Enhancing Health Care With CLAS
Presented by C. Godfrey Jacobs, program manager, SRA International, and project
director, U.S. Department of Health and Human Services’ Office of Minority Health,
Think Cultural Health, Washington, D.C.
In this session, participants will review the new and enhanced Culturally and Linguistically
Appropriate Services (CLAS) standards blueprint for advancing and sustaining CLAS practice and policy: purpose, audience, concepts, implementation strategies and resources.
Sponsored by CyraCom
The Potential of Health Information and Communications
Technologies to Reduce Health Care Disparities
Presented by Ignatius Bau, independent health policy consultant
In this session, participants will see how health information technology has the
potential to revolutionize health care delivery. Radical changes are not too far away
in patient accessibility, self-monitoring, collection of data and analysis, and multiple
communication channels.
Run Toward the Roar: Take the Action and Manage the Run
Closing Remarks
3:45 p.m.–4:00 p.m.
Carolyn P. Caldwell, FACHE
Immediate Past Chair
Institute for Diversity in Health Management
CEO
Centerpoint Medical Center, Independence, Mo.
Bluford III
Networking and Exhibits
2:00 p.m.–2:30 p.m.
Conference attendees can use this opportunity to network and visit the exhibitors.
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The Institute for Diversity in Health Management
Caldwell
www.diversityconnection.org | [email protected]
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Speaker Biographies
Ignatius Bau
Ignatius Bau is an independent health policy consultant,
working with organizations such as the National Council
on Interpreting in Health Care, Consumers Union, National
Partnership for Women & Families, Kaiser Permanente National
Diversity, National Council of Asian Pacific Islander Physicians,
Association of Asian Pacific Community Health Organizations,
Bau
Asian & Pacific Islander American Health Forum, California
Pan-Ethnic Health Network, Connecticut Health Foundation, San Francisco
Hep B Free and San Francisco Senior Center. Bau worked for seven years as
a program director and program officer at The California Endowment, where
he managed the foundation’s work on language access, cultural competency,
health care disparities, health workforce diversity and health information
technology. His work included grants to national accreditation organizations,
health profession education institutions, hospitals and health systems, health
plans and community-based organizations.
Craig A. Becker
Craig A. Becker has served as president of the Tennessee Hospital
Association (THA) and its subsidiaries, THA Solutions Group, Inc.,
and the Tennessee Hospital and Education Research Foundation,
since 1993. THA primarily serves as an advocate for hospitals,
health systems and home health agencies and the patients they
serve. THA also informs the public about hospitals and health care
Becker
issues at the state and national levels. In addition, the association provides education and information for its members. Becker was elected to
the AHA’s Board of Trustees effective Jan. 1, 2010. Prior to joining THA, he was
president of the Maine Hospital Association from 1989 to August 1993. Becker is
a Member of the American College of Healthcare Executives.
Regina M. Benjamin, M.D.
Regina M. Benjamin, M.D., is the 18th Surgeon General of the
United States. As “America’s Doctor,” she provides the public
with the best scientific information available on how to improve
their health and the health of the nation. Benjamin oversees 6,500
uniformed public health officers who serve in locations around
the world to promote and protect the health of the American
Benjamin
people. From her early days as the founder of a rural health clinic
in Alabama to her leadership role in the worldwide advancement of preventive
health care, Benjamin has forged a career that has been recognized by a broad
spectrum of organizations and publications. She currently serves as chairman of
the National Prevention Council, making her the first U.S. Surgeon General to
bring together 17 federal agencies to develop a National Prevention Strategy.
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The Institute for Diversity in Health Management
Joseph R. Betancourt, M.D.
Joseph R. Betancourt, M.D., directs the Disparities Solutions
Center, which works with health care organizations to improve
quality of care, address racial and ethnic disparities, and
achieve equity. He also is director of multicultural education for
Massachusetts General Hospital and an expert in cross-cultural
care and communication. He served on several Institute of
Betancourt
Medicine committees, including those that produced “Unequal
Treatment: Confronting Racial/Ethnic Disparities in Health Care and Guidance for
a National Health Care Disparities Report.” He also has advised federal, state and
local governments, foundations, health plans, hospitals, health centers, professional societies, trade organizations and private industry on strategies to improve
quality of care and eliminate disparities.
Cheryl D. Bevel, CDM
Cheryl D. Bevel, CDM, is vice president of diversity at Saint Luke’s
Health System in Kansas City, Mo. She has executive oversight
in developing a cohesive infrastructure within the health system
that ensures all diversity strategies are aligned and integrated to
support the vision and mission of the hospital system. Under her
leadership, the system developed its business case for diversity
Bevel
and in 2005 instituted an ongoing comprehensive diversity component to its strategic plan. Bevel, who has more than 25 years of experience
in health care, also serves on the System Management Council and the hospital
teams for the Robert Wood Johnson Foundation’s Aligning Forces for Quality:
Equity Quality Improvement Collaborative and Equity and Language Quality
Improvement Collaborative. Bevel is chair of the American Leadership Council for
Diversity in Healthcare.
John W. Bluford III, FACHE
John W. Bluford III, FACHE, is immediate past chairman of the
AHA Board of Trustees. He has been CEO and executive director of Truman Medical Centers (TMC), Kansas City, Mo., since
1999. TMC is a public system made up of Truman Medical Center
Hospital Hill, Truman Medical Center Lakewood, Truman Medical
Center Behavioral Health Network and the Jackson County
Bluford III
Health Department. TMC is the primary teaching hospital for the
University of Missouri–Kansas City Schools of Health Sciences. Prior to assuming his position at TMC, from 1993 to 1999 Bluford was CEO/administrator at
Hennepin County Medical Center, a comprehensive academic medical center
and public hospital located in Minneapolis and St. Paul, Minn. He was executive
director of the Metropolitan Health Plan in Minneapolis from 1983 to 1999. He
has served as chair of the National Association of Public Hospitals. Board certified in health care management, Bluford is a Fellow of the American College of
Healthcare Executives.
www.diversityconnection.org | [email protected]
15
Speaker Biographies
Wayne Boatwright, CDM
Wayne Boatwright, CDM, is vice president of cultural diversity
at Meridian Health in Neptune, N.J. Boatwright leads the company’s diversity initiatives for six hospitals and Meridian Partner
Companies, which include home health services; skilled nursing,
inpatient and outpatient rehabilitation facilities; ambulance services; physician practice management and support services; and
Boatwright
ambulatory care services located throughout central New Jersey.
Boatwright is an Institute for Diversity in Health Management board member and
is the past chair of the American Leadership Council for Diversity in Healthcare’s
(ALCDH) executive committee. The ALCDH is a collaboration of professional
diversity practitioners committed to developing and implementing change initiatives through research, education and advocacy that improve the quality, safety
and access to care among the nation’s health care providers.
Nathan (Andy) Bostick
Nathan (Andy) Bostick is a senior researcher with the AHA’s Health
Research & Educational Trust specializing in the study of health
care disparities and quality improvement. Bostick previously held
research positions with the American Medical Association, the
Agency for Healthcare Research and Quality and the Research
Triangle Institute International. Bostick is completing a doctor
Bostick
of science degree in health systems management at the Tulane
University School of Public Health and Tropical Medicine. He previously earned
a master of arts degree in bioethics from the University of Virginia, a master of
public policy degree in health policy analysis from Georgetown University and a
master’s certificate in business management from Tulane University.
Carolyn P. Caldwell, FACHE
Carolyn P. Caldwell, FACHE, has served as CEO of Centerpoint
Medical Center in Independence, Mo., since 2007 and is the
immediate past chair of the Institute for Diversity in Health
Management. After spending the first 12 years of her career as
a medical technologist, Caldwell transitioned from the laboratory
to hospital administration and has held positions as COO, interim
Caldwell
CEO and CEO within the HCA, where she has worked for more
than 15 years. Prior to Centerpoint Medical Center, she served as CEO of Lee’s
Summit (Mo.) Medical Center, where she oversaw the construction of a new $85
million replacement hospital. Before that, she served as COO for the Medical
Center of Arlington (Texas), where she oversaw a $70 million expansion project.
Board certified in health care management, Caldwell is a Fellow of the American
College of Healthcare Executives.
Reginald W. Coopwood, M.D.
Reginald W. Coopwood, M.D., has served as the president and
CEO of the Regional Medical Center at Memphis (Tenn.) since
March 2010. Previously, he served as CEO of the Metropolitan
Nashville (Tenn.) Hospital Authority—Nashville General Hospital at
Meharry, Bordeaux Long-Term Care and Knowles Assisted Living &
Adult Day Services. A board-certified surgeon, Coopwood served
Coopwood
as associate clinical professor of surgery at Vanderbilt University
School of Medicine and associate professor of surgery at Meharry Medical
College. Coopwood is a member of the executive committee of the National
Association of Public Hospitals and Health Systems and a member of the AHA’s
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The Institute for Diversity in Health Management
Metropolitan Hospitals Governing Council. He also chairs the Tennessee Hospital
Association’s Diversity Committee and is a Member of the American College of
Healthcare Executives.
Christopher M. Dadlez, FACHE
Christopher M. Dadlez, FACHE, has served as president and CEO
of Saint Francis Hospital and Medical Center in Hartford, Conn.,
since 2004. Before joining Saint Francis Hospital and Medical
Center, Dadlez was president and CEO of Mercy Medical Center
in Canton, Ohio, and previously was executive vice president of
Saint Barnabas Healthcare System, New Jersey’s largest health
Dadlez
care provider. He also served as president and CEO of the MidAtlantic Health Group, a parent company of Monmouth Medical Center in Long
Branch, N.J. Board certified in health care management, Dadlez is a Fellow of the
American College of Healthcare Executives and serves on the Board of Trustees
of the American Hospital Association. Since 2010, he has served as chairman of
the Connecticut Hospital Association.
Otha R. Dillihay
Otha R. Dillihay has extensive experience in managing health care
operations and facilities, serving as a hospital administrator and
chief operations officer for more than 15 years. In 2007, he was
primary consultant in human resource management during the
consolidation of two major health agencies in Washington, D.C.
He also has served as associate commissioner for the Alabama
Dillihay
Department of Mental Health; deputy director of the South
Carolina Department of Juvenile Justice; and director of the U.S Department
of Housing and Urban Development’s Hospital Mortgage Insurance programs.
Currently, he is the chief human resource officer for the Richland County School
District in Columbia, S.C. He also serves on the board and committees of a number of health care organizations in South Carolina.
Teri G. Fontenot, FACHE
Teri G. Fontenot, FACHE, is president and CEO of Woman’s
Hospital, a 350-bed Level III regional referral hospital for obstetrics,
newborn and women’s cancer care, in Baton Rouge, La., and the
2012 chair of the AHA Board of Trustees. Fontenot became CEO
of Woman’s Hospital, the largest birthing and neonatal intensive
care facility in Louisiana, in 1996 following roles as executive vice
Fontenot
president and COO, senior vice president, and CFO and treasurer.
Previously, she served as CFO at St. Francis Medical Center in Monroe, La.,
Southwest Florida Regional Medical Center in Fort Myers, Fla., and Opelousas
(La.) General Hospital. Board certified in health care management, Fontenot is a
Fellow of the American College of Healthcare Executives.
www.diversityconnection.org | [email protected]
17
Speaker Biographies
James (Jim) W. Gauss
James (Jim) W. Gauss is chairman of board services at Witt/Kieffer.
He served as CEO of Witt/Kieffer from 2007 to 2011, and has
served more than 800 executive search clients during his 30-year
consulting career. He has represented highly-recognized health
care clients including health systems, academic and community
medical centers, integrated delivery systems, insurers, physician
Gauss
groups, associations and multiple health-related organizations.
Gauss counsels, writes and speaks nationally on a wide range of subjects important to boards, CEOs and other senior management team members. He serves
on the board of the Institute for Diversity in Health Management and serves on
the AHA’s Nominating Committee for its Health Research & Educational Trust’s
annual TRUST Award. Gauss is a Member of the American College of Healthcare
Executives.
Frederick D. Hobby, CDM
Frederick D. Hobby, CDM, joined the Institute for Diversity in
Health Management as president and CEO in 2005 with more
than 25 years of hospital administration experience in three states
and six hospital systems. Hobby leads the Institute in developing
tools and resources to enhance diversity in the nation’s hospitals
and health systems, and helping health care organizations with
Hobby
their diversity activities. Before joining the Institute, Hobby spent
10 years as an administrator and chief diversity officer with the Greenville (S.C.)
Hospital System, where he developed and implemented a systemwide diversity
initiative that is nationally recognized for its comprehensiveness and success. He
is a frequent guest speaker on diversity and has been featured at a number of
prestigious national conferences. Hobby is a Member of the American College of
Healthcare Executives.
C. Godfrey Jacobs
C. Godfrey Jacobs is a program manager for SRA International
with more than 30 years of experience directing and managing
activities in the health care field, including cultural competence,
health disparities, substance abuse and prevention, HIV/AIDS treatment and other areas. He is an expert in cultural diversity issues
and the needs of special populations. Jacobs currently directs
Jacobs
Think Cultural Health, a project sponsored by the Department of
Health and Human Services’ Office of Minority Health that aims to reduce health
disparities by developing and implementing culturally competent curricula on
a range of health issues. He has worked extensively on issues of Culturally and
Linguistically Appropriate Services (CLAS) in health care.
ARAMARK Healthcare delivers food, facility, and
clinical technology services that support the
healthcare environment and impact the entire
healthcare continuum for nearly 1,000 healthcare
facilities across North America.
Because it’s all connected.
1.800.909.7373
aramarkhealthcare.com
18
The Institute for Diversity in Health Management
www.diversityconnection.org | [email protected]
19
Speaker Biographies
Maulik S. Joshi, Dr.P.H.
Maulik S. Joshi, Dr.P.H., is president of the AHA’s Health Research
& Educational Trust (HRET) and senior vice president of research at
the AHA. HRET conducts applied research in critical areas of the
health care system and leads Hospitals in Pursuit of Excellence™,
AHA’s strategy to accelerate performance improvement and support health reform implementation. In addition, Joshi is editorJoshi
in-chief of the Journal for Healthcare Quality. Previously, Joshi
served as senior advisor at the Agency for Healthcare Research and Quality,
president and CEO of the Delmarva Foundation, vice president at the Institute
for Healthcare Improvement and senior director of quality for the University
of Pennsylvania Health System. He received the 2005 U.S. Senate Productivity
Award—the highest level award in Maryland based on the Malcolm Baldrige
Award. Joshi is a Member of the American College of Healthcare Executives.
J. Thornton Kirby, FACHE
J. Thornton Kirby, FACHE, has served as president of the South
Carolina Hospital Association since 2005. During his tenure, Kirby
and his team have worked with hospital leaders to re-order the
association’s priorities and rebuild the organization around an
updated vision of what a modern hospital association should be.
Central to that vision is a simple truth: Hospitals are expected to
Kirby
deliver excellent patient care in a safe environment. South Carolina
in 2010 was recognized by the Department of Health and Human Services as one
of the fastest-improving states when it comes to health care quality. Kirby also is
a health care attorney, is board certified in health care management as a Fellow
of the American College of Healthcare Executives, and serves on a number of
state and national boards.
Thomas A. LaVeist, Ph.D.
Thomas A. LaVeist, Ph.D., is director of the Hopkins Center
for Health Disparities Solutions and the William C. and Nancy
F. Richardson Professor in Health Policy at the Johns Hopkins
Bloomberg School of Public Health. A Johns Hopkins faculty
member since 1990, LaVeist’s research focuses on health inequalities and health policy. He is a recipient of the Knowledge Award
LaVeist
from the Department of Health and Human Services’ Office of
Minority Health and was awarded the Innovation Award from the National
Institutes of Health’s National Institute on Minority Health and Health Disparities.
He is the author of four books, including “Minority Populations and Health: An
Introduction to Health Disparities in the United States.”
20
The Institute for Diversity in Health Management
Robert C. Like, M.D.
Robert C. Like, M.D., is professor and director of the Center for
Healthy Families and Cultural Diversity in the Department of Family
Medicine and Community Health at the University of Medicine
and Dentistry of New Jersey–Robert Wood Johnson Medical
School. Like is a practicing family physician with a background in
medical anthropology and is nationally known for his work in the
Like
area of cultural competency and health professions education.
He has served as co-chair of the Society of Teachers of Family Medicine’s Group
on Multicultural Health Care and Education, as a member of the Department
of Health and Human Services’ Office of Minority Health’s Culturally and
Linguistically Appropriate Services (CLAS) Standards National Project Advisory
Committee, and on numerous expert panels, committees and task forces.
John J. (Jack) Lynch III, FACHE
John J. (Jack) Lynch III, FACHE, has served as president and CEO
of Main Line Health in Bryn Mawr, Pa., since 2005 and is the
current board chairman of the Institute for Diversity in Health
Management. During his tenure with Main Line Health, Lynch has
been credited with strengthening the organization’s commitment
to patient quality and safety and enhancing the technology necesLynch
sary to support significant advances in those areas. Prior to joining
Main Line Health, Lynch spent nearly 20 years as an executive with St. Luke’s
Episcopal Health System in Houston. Board certified in health care management,
Lynch is a Fellow of the American College of Healthcare Executives. He also
serves on the boards of The Hospital & Healthsystem Association of Pennsylvania,
the Delaware Valley Healthcare Council and the United Way of Southeastern
Pennsylvania.
Emmett C. Murphy, Ph.D.
Emmett C. Murphy, Ph.D., is the founder of Murphy Leadership,
Inc., and former chair and CEO of EC Murphy, VHA, LLC, the
consulting arm of VHA America, the world’s largest business
and health care alliance. A nationally recognized advocate for
greater leadership diversity in American society, Murphy has
served extensively as executive coach and consultant to CEOs and
Murphy
C-level executives for such organizations as Massachusetts General
Hospital, Stanford University, IBM, Johns Hopkins and the Hospital Corporation
of America. A New York Times bestselling author of “Leadership IQ” and other
books, Murphy’s articles, research reports and 16 books on leadership have been
distributed worldwide. Major media outlets, including USA Today, the New York
Times, ABC, CBS, MSNBC and NPR have featured his work. Murphy is a Member
of the American College of Healthcare Executives.
www.diversityconnection.org | [email protected]
21
Speaker Biographies
Sherri L. Neal
Sherri L. Neal is assistant vice president, diversity and employee
relations, for HCA, where she is responsible for leading the company’s diversity, inclusion and cultural competence initiative,
which bolsters HCA’s award-winning employee and patient culture. Using her background and experience in diversity, human
resources and communications, Neal has created innovative
Neal
approaches to strengthen HCA’s commitment to fostering an
inclusive and healthy work environment. She has developed multiple approaches
in diversity training and learning models, including creating the corporate office
Cultural Inclusion Series, which was awarded by Profiles in Diversity Journal with
the International Innovations in Diversity Award. In 2011, she developed HCA’s
Culturally Competent Care (C3) initiative, designed to provide HCA affiliates with
the necessary tools to guide the implementation of culturally and linguistically
appropriate strategies and services.
Yolanda Robles
As founder and president of CulturaLink, Yolanda Robles’ vision
has been instrumental in helping health care organizations
improve the delivery of services to multilingual and multicultural
communities. CulturaLink strengthens a health care organization’s
ability to improve the quality of care delivered to today’s multicultural and multilingual communities through a comprehensive
Robles
range of services including cultural competence assessments, community needs assessment, consulting services around the provision of culturally
competent care, language services and cultural training. Robles is a member of
the Joint Commission’s Long Term Care Advisory Council, AHA’s Institute for
Diversity in Health Management, the American Medical Association’s Ethical
Force Program, and the National Forum for Latino Healthcare Executives, and she
holds a collaboration with the National Patient Safety Foundation.
Andrés Tapia
Andrés Tapia has served as president of Diversity Best Practices, a preeminent diversity and inclusion think tank and consulting group, since
2011. Previously, he served as chief diversity officer and emerging
workforce consulting leader at Hewitt Associates. Tapia is the author
of “The Inclusion Paradox: The Obama Era and the Transformation of
Global Diversity,” and as a journalist he covered social trends in the
Tapia
U.S. and Latin America. His experience working across the world has
given him insight into how to generate a diverse, high-performing workforce across
industries. He also has developed actionable insights into how varying worldviews
can impact health, wealth, learning, safety and workplace performance.
Richard J. Umbdenstock, FACHE
Richard J. Umbdenstock, FACHE, became president and CEO of
the American Hospital Association on Jan. 1, 2007. He previously
served as chairman of the association’s Board of Trustees. The AHA
leads, represents and serves more than 5,000 member hospitals,
health systems and other health care organizations, and 42,000
individual members. Umbdenstock’s career includes experience
Umbdenstock
in hospital administration, health system leadership, association
governance and management, HMO governance and health care governance
consulting. He has written several books and articles for the hospital board audience and authored national survey reports for the AHA and its Health Research &
22
The Institute for Diversity in Health Management
Educational Trust. He is board certified in health care management as a Fellow of
the American College of Healthcare Executives and serves on the board of directors of the National Quality Forum and the National Priorities Partnership.
Cheri C. Wilson
Cheri C. Wilson has been a faculty research associate in the
Department of Health Policy and Management in The Johns
Hopkins Bloomberg School of Public Health, Hopkins Center for
Health Disparities Solutions, since 2004. She also serves as the program director for the organization’s Culture-Quality-Collaborative
and administrator of the Cultural Competency Organizational
Wilson
Assessment–360. Wilson’s work focuses on the intersection of
cultural competency and health disparities with patient safety and health care
quality. She is particularly interested in the provision of culturally competent,
patient-centered care in language understandable to all patients. Wilson is a certified professional in health care quality and the past president of the Maryland
Association for Healthcare Quality.
Marcia Wilson, Ph.D.
Marcia Wilson, Ph.D., is the assistant director for regional support for Aligning Forces for Quality. Previously, she served as the
deputy director of Expecting Success: Excellence in Cardiac Care.
She has more than 20 years of experience in the private sector of
health care, working primarily with medical groups and clinics. She
also teaches health care finance as a research instructor of health
Wilson
services management and leadership. Wilson’s main research interests focus on health care delivery systems, the financing of health care services
and the use of quality improvement methods to improve patient care processes.
She received a bachelor of arts degree from the University of Illinois, a master of
business administration degree from the University of San Diego, and a Ph.D. in
health services administration from The George Washington University School of
Business.
Mara Youdelman, J.D., L.L.M.
Mara Youdelman, J.D., L.L.M., is chair of the Certification
Commission for Healthcare Interpreters, where she brings her
vast experience working on language access issues at the state
and federal level. She is a senior attorney at the National Health
Law Program and directs the National Language Access Advocacy
Project, funded by the California Endowment, to increase awareYoudelman
ness of language access issues at the federal level. Youdelman
coordinates a national coalition to develop a consensus-driven agenda to improve
policies and funding for individuals with limited English proficiency. She is coauthor of “Ensuring Linguistic Access in Health Care Settings: Legal Rights and
Responsibilities” and Commonwealth Fund reports on promising practices for
providing language services in health care settings, small health care provider settings and state and local benefit offices.
www.diversityconnection.org | [email protected]
23
Exhibitors
The American College of Healthcare Executives is an international professional society of
more than 40,000 healthcare executives who lead hospitals, healthcare systems and other
healthcare organizations. ACHE offers its prestigious FACHE® credential, signifying board
certification in healthcare management. ACHE’s established network of more than 80 chapters provides access to networking, education and career development at the local level. In
addition, ACHE is known for its magazine, Healthcare Executive, and its career development
and public policy programs. Through such efforts, ACHE works toward its goal of being the
premier professional society for healthcare executives dedicated to improving healthcare
delivery. The Foundation of the American College of Healthcare Executives was established
to further advance healthcare management excellence through education and research. The
Foundation of ACHE is known for its educational programs—including the annual Congress
on Healthcare Leadership, which draws more than 4,500 participants—and groundbreaking
research. Its publishing division, Health Administration Press, is one of the largest publishers
of books and journals on health services management including textbooks for college and
university courses.
ARAMARK Healthcare is essential to the health care delivery process, providing clinical
support services that directly impact the entire health care continuum by driving satisfaction, operating efficiency and service excellence outcomes to new levels. Through its
facility, food and clinical technology services, ARAMARK Healthcare helps more than
1,000 hospitals and senior living facilities across North America deliver the optimal
experience for patients and residents, their families, and the physicians, nurses and staff
who care for them. For more information, visit www.aramarkhealthcare.com.
A national leader in care and innovation, Carolinas HealthCare System provides fullspectrum health care services at more than 600 locations across North and South
Carolina. The range of Carolinas HealthCare System’s resources is equaled only by
the diversity of its talented staff and the variety of rewarding opportunities it has for
committed health care executives. Visit the Carolinas HealthCare System booth at the
conference to learn more about available executive opportunities. If you are unable to
stop by, visit www.carolinashealthcare.org/careers for more information. EOE/AA
The Certification Commission for Healthcare Interpreters (CCHI) provides national,
valid, credible and vendor-neutral certification and credentialing examinations for
health care interpreters to serve the current and future needs of health care interpreters and other stakeholders such as health care providers and institutions, language
agencies and government agencies. CCHI assists hospitals by providing an assurance
of competency of health care interpreters through a professional certification program built on a set of industry-formed and approved standards.
24
The Institute for Diversity in Health Management
CHRISTUS Health is an international Catholic, faith-based, not-for-profit health system comprised of nearly 350 services and facilities, including more than 60 hospitals and long-term care facilities, 175 clinics and outpatient centers, and dozens of
other health ministries and ventures. CHRISTUS services can be found in more than
60 cities in Texas, Arkansas, Iowa, Louisiana, Missouri, Georgia and New Mexico,
as well as in Mexico. To support its health care ministry, CHRISTUS Health employs
approximately 30,000 associates and more than 9,000 physicians. Its dimension,
strength and depth of service place CHRISTUS among the top 10 Catholic health
systems in the United States.
CyraCom provides innovative language services for health care, including Over-thePhone Interpretation, Video Remote Interpretation, Translation and Localization,
and On-Site Interpretation to more than 1,800 clients. The company is exclusively
endorsed by the American Hospital Association for its interpretation and translation
solutions and is ISO 9001:2008 quality certified. With U.S.-based interpreters trained
in medical terminology and a dedicated account management team, CyraCom is
equipped to meet your patients’ language needs.
DIVERSIFIED is a national investment advisory firm specializing in retirement plans.
The company’s expertise covers the entire spectrum of defined benefit and defined
contribution plans, including: 401 (k) and 403 (b) (Traditional and Roth); 457; nonqualified deferred compensation; profit sharing; money purchase; and Roth IRA.
Providing comprehensive plan administration, investment and communication services
for organizations, Diversified helps more than 1.7 million participants save and invest
wisely for and throughout retirement. Headquartered in Harrison, N.Y., the company has regional offices in Arkansas, California, Illinois, Iowa, Louisiana, Maryland,
Massachusetts, New York, North Carolina, Ohio, Oregon, Pennsylvania, Texas, Utah
and Wisconsin.
Diversity MBA (DMBA) is a leading global diversity and inclusion custom publication with
multifaceted methods to reach all of its audiences. Blending all of the methods available
to multimedia, DMBA has uniquely and carefully chosen the mediums that will conduct
the knowledge base relationship it has with its audience. A young but vibrant brand,
DMBA this year celebrates six years in business. Establishing a niche market presence
through organic growth brings very intentional and strategic value to its clients. It is not
by accident that the most prominent of the Fortune 100 are our partners. DMBA leads
with trusted insight, deep reporting, provocative and unique perspective with some of the
world’s most influential emerging and executive leaders. Across the magazine, journal,
website, social media and forums, DMBA is establishing a new knowledge-based platform for dynamic and innovative solutions and thinking.
www.diversityconnection.org | [email protected]
25
Exhibitors
HCA is the nation’s leading provider of health care services, comprising locally managed
facilities that include 163 hospitals and 105 freestanding surgery centers in 20 states and
England. At its founding in 1968, Nashville-based HCA was one of the nation’s first hospital
companies. It is dedicated to providing health care services that meet each community’s
local health care needs. It seeks to integrate various services to deliver patient care with
maximum quality and efficiency. Its approach includes focusing on quality; streamlining
operations; sharing technology, equipment and personnel where appropriate; and using
economies of scale when contracting for medical supplies and administrative services.
HCA’s mission: “Above all else, we are committed to the care and improvement of human
life. In recognition of this commitment, we strive to deliver high quality, cost effective
healthcare in the communities we serve.”
By working with its customers to integrate technologies at the point of care, Hospira is the
partner of choice for improving patient and workplace safety, clinical outcomes and cost
management, and caregiver efficiency and effectiveness. The name “Hospira” is derived
from the words hospital, spirit, inspire and the Latin word spero, which means hope. It
reflects the company’s primary market focus and expresses the hope and optimism
that are critical in the health care industry. Hospira believes that a fundamental way
to deliver on its commitment to wellness is to do business with entrepreneurs that
reflect and represent the communities in which our employees live and our customers serve. Because of their economic impact, diverse suppliers not only have a direct
impact on our customers and their patients, they are essential in helping Hospira
meet the growing health care demands of global markets.
KnowledgeStart INC is a high-impact employee development company, which for the
past eight years has specialized in online training for its U.S. and global clients. It is a
leading provider of award-wining e-learning courses that maximize retention, increase
collaboration and improve competitive edge. Over the years, KnowledgeStart INC
has excelled in enhancing organizational and individual productivity in topics such as
diversity and inclusion, cultural effectiveness, affirmative action/EEO, general differences, harassment prevention, business ethics and substance abuse prevention.
Quality Interactions is a portfolio of interactive-based, e-learning programs designed
to train health care professionals to communicate more effectively with diverse
patient populations. Linked to peer-reviewed literature and evidence-based guidelines, Quality Interactions provides personalized feedback, allows for learner tracking
and teaches a framework for cross-cultural communication. These programs are used
by top hospitals, health plans and medical schools across the country.
26
The Institute for Diversity in Health Management
The TIAA-CREF family of companies is a prominent financial services organization dedicated to providing lifetime financial security to those in the health care, academic, cultural
and research fields; for people whose work serves others. An organization with more than
$477.3 billion in total assets under management and administration as of Dec. 31, 2011,
TIAA-CREF has more than 3.7 million participants in more than 27,000 plans and 15,000
public and private institutions. TIAA-CREF Individual & Institutional Services, LLC, and
Teachers Personal Investors Services, Inc., members FINRA, distribute securities products.
Trinity Health, one of the largest Catholic health care systems in the United States, is devoted to a ministry of healing and hope. Serving through a network of 47 acute-care hospitals,
401 outpatient facilities, 31 long-term care facilities, and numerous home health offices and
hospice programs in 10 states, Trinity Health draws on a rich and compassionate history of
care extending beyond 140 years. Please visit its website www.trinity-health.org for current
career opportunities.
Yale New Haven Health System (YNHHS) formed in 1996 to enhance the quality of health
care and scope of services available to residents of Connecticut, eastern New York, southwestern Rhode Island and beyond. YNHHS includes four corporate member Delivery
Networks: Yale-New Haven Hospital; Bridgeport Hospital; Greenwich Hospital; and the
Northeast Medical Group, as well as a network participant, The Westerly Hospital in Rhode
Island, and specialty networks. YNHHS is Connecticut’s leading health care system, with
nearly 15,000 employees. YNHHS provides comprehensive, cost-effective, advanced patient
care characterized by safety, quality and service. YNHHS and Yale University have a formal
affiliation agreement to support patient care, medical education and clinical research.
Visit These Exhibitors During the Conference
Exhibitor
Booth Number
ACHE..........................................................................................................................3
ARAMARK...........................................................................................................14,15
Carolinas Health Care System.....................................................................................9
Certification Commission for Healthcare Interpreters .................................................8
CHRISTUS Health........................................................................................................6
CyraCom.............................................................................................................18,19
DIVERSIFIED................................................................................................................1
Diversity MBA...........................................................................................................10
HCA....................................................................................................................16,17
Hospira.......................................................................................................................2
KnowledgeStart..........................................................................................................7
Quality Interactions.....................................................................................................5
TIAA-CREF..................................................................................................................4
Trinity Health............................................................................................................12
Wellness Information................................................................................................11
Witt/Kieffer...............................................................................................................13
www.diversityconnection.org | [email protected]
27
Conference Underwriters
The American Hospital Association (AHA) is the national organization that represents
and serves all types of hospitals, health care networks, and their patients and communities. Close to 5,000 hospitals, health care systems, networks, other providers of
care and 40,000 individual members come together to form the AHA.
Through our representation and advocacy activities, AHA ensures that members’ perspectives and needs are heard and addressed in national health policy development,
legislative and regulatory debates, and judicial matters. Our advocacy efforts include the
legislative and executive branches and include the legislative and regulatory arenas.
Korn/Ferry International has the leading Healthcare Services Practice in the executive
search industry. With more than 30 dedicated professionals in 10 offices across the
United States, Korn/Ferry has been ranked as the number one search firm by revenue
by Modern Healthcare for eight consecutive years. Korn/Ferry recruits CEOs and all
C-level executives (COO, CFO, CIO, CMO, CNO, CHRO, etc.) for hospitals and integrated health systems of all sizes/types, academic medical centers, physician groups,
as well as many other healthcare organizations. For more than 40 years, Korn/Ferry
has helped organizations recruit the best leadership talent. Today, its broad range of
services also includes: leadership development, management assessment, executive
coaching, succession planning, recruitment outsourcing and more. For more information, please visit www.kornferry.com.
Founded in 1898, the AHA provides education for health care leaders and is a source
of information on health care issues and trends.
The Catholic Health Association of the United States (CHA), founded in 1915, supports the Catholic health ministry’s commitment to improve the health status of communities and create quality and compassionate health care that works for everyone.
The Catholic health ministry is the nation’s largest group of not-for-profit health systems and facilities that, along with their sponsoring organizations, employ more than
750,000 women and men who deliver services combining advanced technology with
the Catholic caring tradition.
Opened in 1908, Florida Hospital is a faith-based institution focused on providing
whole person care. It is one of the largest not-for-profit hospitals in the country,
caring for more than 1 million patient visits per year—more than any other hospital in the country, according to the American Hospital Association. The more than
2,000-bed system is comprised of eight hospitals, including the Walt Disney Pavilion
at Florida Hospital for Children, 30 outpatient facilities and 20 Centra Care locations
throughout Central Florida. Florida Hospital provides a wide range of health services,
including many nationally and internationally recognized programs in cardiology,
cancer, women’s medicine, neurosciences, diabetes, orthopedics, pediatrics and
advanced surgical programs. Florida Hospital is a designated statutory teaching hospital and also trains physicians from around the world on the newest technologies. For
more information, please visit www.floridahospital.com.
28
The Institute for Diversity in Health Management
Sentara Healthcare is an acknowledged leader in patient safety and quality innovation. Founded in 1888 as the Retreat for the Sick in Norfolk, Va., Sentara has been
ranked for more than a decade among the nation’s top integrated health care systems by Modern Healthcare magazine and is the No. 1 integrated health care system
for the last two years. Sentara, a not-for-profit health system, operates more than
100 sites of care serving residents across Virginia and northeastern North Carolina.
The system is comprised of 10 acute-care hospitals, including seven in Hampton
Roads, Va., one in Northern Virginia and two in the Blue Ridge Virginia region,
advanced imaging centers, nursing and assisted-living centers, outpatient campuses,
two home health and hospice agencies, a 3,680-provider medical staff and three
medical groups with 618 providers. Sentara also offers medical transport ambulances
and Nightingale, the first air ambulance serving Hampton Roads. Optima Health, an
award-winning, Sentara-owned health plan, serves 433,000 members in Virginia.
Witt/Kieffer is the nation’s leading executive search firm specializing in health care
and higher education. The firm conducts executive searches on behalf of hospitals,
health systems, universities and colleges, academic medical centers and medical
schools, as well as associations, community service organizations and other not-forprofit institutions. Its mission is to identify outstanding leadership solutions for organizations committed to improving the quality of life. The firm’s values are infused with
a passion for excellence, personalized service, diversity and integrity. For more information, visit www.wittkieffer.com.
www.diversityconnection.org | [email protected]
29
Healthcare today. It’s a time of change, of challenge and of great opportunity. At Hospira, creating the
future begins with your vision and the goals we share. With this in mind, we embrace the Institute for
Diversity’s “Run toward the Roar” and its initiatives for leadership development, education and best
practice in diversity management. Together, we will move healthcare forward.
WE LISTEN.
WE THINK.
Hospira, Inc., 275 North Field Drive, Lake Forest, IL 60045
30
The Institute for Diversity in Health Management
WE DISCOVER.
W E C R E AT E .
W E A D V O C AT E .
W E I N V E S T.
P12-3704-Apr., 12
www.diversityconnection.org | [email protected]
31
The Catholic Health Association
is a proud sponsor of the
2012 Institute for
Diversity in Health
Management National
Leadership and
Educational Conference.
CHA is committed to improving
the health status of communities
and creating quality and
compassionate health care that
works for everyone.
When’s the last
time your financial
partner gave you
a check up?
DIVERSIFIED
D&I is in Our DNA
Need intensive healthcare expertise for
your retirement plan?
When you need a retirement plan partner who truly
understands healthcare, stat, one name stands out:
Diversified. Not only do we focus exclusively on
retirement plans, for over 50 years we’ve specialized
in serving the unique needs of healthcare
organizations. To find out how our specialty
can make a difference for your organization, call
800-770-6797 or visit www.divinvest.com.
At Trinity Health,
diversity and inclusion
is part of our very being.
Visit trinity-health.org to learn
more about joining our team.
TIAA-CREF Individual & Institutional Services, LLC,
and Teachers Personal Investors Services, Inc.,
members FINRA, distribute securities products.
PS-11301 (05/12) © 2012 Diversified Retirement Corporation.
Securities offered through Diversified Investors Securities Corp. (DISC),
440 Mamaroneck Avenue, Harrison, NY 10528. Contact DISC to obtain
a prospectus. You should consider the investment objectives, risks,
charges, expenses and other information in the prospectus before
investing. Diversified and DISC are
affiliated companies.
C4169 © 2012 Teachers Insurance and Annuity
Association-College Retirement Equities Fund
(TIAA-CREF), 730 Third Avenue, New York,
NY 10017
Follow The Institute
for Diversity on these
Social Media:
Host a Summer Enrichment Program Intern
Visit the Institute for Diversity in Health Management’s information table during the conference and learn about one of the Institute’s flagship programs, the
Summer Enrichment Program (SEP). The SEP places promising minority graduate
students pursuing advanced degrees in health care administration in 10-12 week
internships at hospitals, medical centers and other health care organizations. The
program provides students with a unique, immersive internship directly in a health
care setting and gives hospital leaders a first look at up-and-coming talent in hospital administration. Experienced administrators serve as preceptors and mentor
interns, providing support, career advice and critical early-career connections. In
addition to gaining broad exposure to the host organization’s staff, stakeholders
and challenges, SEP interns also complete an independently designed special project, intended to benefit the hospital after the internship concludes.
Chris Biddle, Institute education specialist, will be
available throughout the conference and can provide additional
information about the program, including how you can
sign up to be a host site for
an SEP intern. You can also
schedule a time to speak
with Chris by contacting
him at [email protected] or
(312) 422-2658.
32
The Institute for Diversity in Health Management
Call Sara Gillespie, CEBS,
Director, Healthcare Market,
at 303 607-2542 or go to
tiaa-cref.org/healthcare
to find out more.
TM
www.sentara.com
Your community,
not-for-profit health partner
www.diversityconnection.org | [email protected]
33
2012 Institute for Diversity in Health Management Board of Directors and Staff
Institute for Diversity in Health
Management Board of Directors
Chair
John J. (Jack) Lynch III, FACHE
President and CEO
Main Line Health, Bryn Mawr, Pa.
Immediate Past Chair
Carolyn P. Caldwell, FACHE
CEO
Centerpoint Medical Center,
Independence, Mo.
President and CEO
Frederick D. Hobby, CDM
President and CEO
Institute for Diversity in Health
Management, Chicago
Corporate Director
Neil J. Jesuele
Executive Vice President
American Hospital Association, Chicago
Sponsor Directors
Deborah J. Bowen, FACHE, CAE
Executive Vice President/COO
American College of Healthcare
Executives, Chicago
David (Dave) Carpenter
President, Hospitality
ARAMARK Healthcare, Philadelphia
Andrea R. Price, FACHE
President and CEO
Mercy, Northern Region, Toledo, Ohio
Michael Rodgers
Senior Vice President, Advocacy and
Public Policy
The Catholic Health Association of the
United States, Washington, D.C.
Directors at Large
Wayne Boatwright, CDM
Vice President, Cultural Diversity
Meridian Health, Neptune, N.J.
Richard P. de Filippi
Trustee, Cambridge Health Alliance
Ariano Partnership, Cambridge, Mass.
James (Jim) W. Gauss
Senior Advisor to the CEO/Senior Vice
President
Witt/Kieffer, Irvine, Calif.
Todd Hallmark, FACHE
Chief Operating Officer
Choctaw Nation Health Services
Authority, Talihina, Okla.
George P. Hinton, FACHE
Chief Administrative Officer
Aurora Sinai Medical Center, Milwaukee
Jennifer Jackson
President and CEO
Connecticut Hospital Association,
Wallingford, Conn.
Institute for Diversity in Health
Management Staff
Frederick Hobby
President and CEO
[email protected]
Elaine Johnson
Executive Assistant
[email protected]
Pamela Janniere
Senior Membership Specialist
[email protected]
Chris O. Biddle
Education Specialist
[email protected]
Conference Staff
Craig Blassingame
Consultant
Jetaun Mallett
Consultant
American Hospital Association Staff
John Evans
Vice President, Chief Financial Officer
Deborah Claflin
Agent of Records
Heather Drevna
Director
Advocacy & Member Communication
Washington, DC
Peter Davis
Senior Communications Specialist
Advocacy & Member Communication
Washington, DC
Institute for Diversity in Health
Management, an affiliate of the
American Hospital Association
155 N. Wacker Drive, Suite 400
Chicago, IL 60606
Phone: (312) 422-2630
Fax: (312) 278-0893
American Hospital Association
325 Seventh Street, N.W.
Washington, DC 20004
Robert K. Kuramoto, M.D.
Managing Partner
Quick Leonard Kieffer, Chicago
Edward Martinez
Senior Healthcare Consultant
National Association of Public Hospitals
and Health Systems, Viroqa, Wis.
Kathryn J McDonagh, PhD, FACHE
Vice President, Executive Relations
Hospira, Inc., Lake Forest, Ill.
Ninfa M. Saunders, FACHE
Marlton, N.J.
Brodie L. Wood
Vice President/National Practice Leader
Diversified Investment Advisors
North Salt Lake, Utah
About the Institute for Diversity in Health Management
The Institute for Diversity in Health Management was founded in 1994 to address the
lack of ethnic, cultural and racial diversity in health care management. The Institute
continues this mission of expanding leadership opportunities for diverse individuals
by collaborating with educators and health services organizations. The Institute assists
health care organizations with efforts to develop a pipeline of diverse leaders for health
care, while also providing cultural awareness and diversity management tools to hospitals and health care systems, all in an effort to enhance the care provided to an increasingly diverse society.
The Institute for Diversity in Health Management is committed to expanding health
care leadership opportunities for ethnically, culturally and racially diverse individuals and
to increasing the number of these individuals entering and advancing in the field.
The Institute was founded through a collaborative effort among the American Hospital
Association, the American College of Healthcare Executives, the National Association of
Health Services Executives and the Catholic Health Association of the United States.
Vision
Leadership of health care institutions should reflect the ethnic, racial and cultural
diversity of the communities they serve, resulting in the delivery of culturally appropriate health care to all constituent communities.
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The Institute for Diversity in Health Management
www.diversityconnection.org | [email protected]
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Thank You to Our Underwriters and Sponsors
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