Building an Environment
of Safety & Compassion
Ozarks Medical Center
The Right Care, Right Here
Annual Report
MessagefromourPresident
In2014,OzarksMedicalCentermadesignificantstridestowardour
visiontochangelivesbynurturinghope,improvinghealthand
encouragingwellness-everyperson,everytime.Asaregionalreferral
center,ourprogramsandservicesareconstantlygrowinginproficiency
andqualitytoprovidetheexceptionalcareyouneedclosetohome.As
neighborsservingneighbors,ourextraordinaryteamisfocusedondeliveringthiscareinakindand
compassionatemanner
Ourcommitmenttoourmissiontoprovideexceptional,compassionatecaretoallweserveisreflectedin
ouraccomplishmentsthisyear,whicharefeaturedinthisreport.Weareespeciallyproudofourmany
improvementsinquality,whichreflectourcommitmenttoprovidingthebestcarepossibletoourpatients
andexceedingtheirexpectations.
In2014:
Ÿ OMCachievedLevelTwoStateStrokecertificationafterasuccessfulstatesurveywithzerodeficiencies.
Ÿ OMCwillhavezeropenaltiesfromMedicareonPQRSmeasuresintheruralhealthclinicsbecausethey
successfullyreported12differentqualitymeasuresinsevendomains.
Ÿ WeearnedaPatientSafetyExcellenceAwardfromHealthgrades,rankingtheorganizationinthetop
5percentofhospitalsnationwideforpatientsafetyandquality.
Ÿ Weendedtheyearwitha4percentoperatingmargin.
ThankyoutoourcommunityforsupportingOMCin2014.Weareproudtoservesuchastrongcommunity
andlookforwardto2015.
Sincerely,
TomKeller,
PresidentandChiefExecutiveOfficer
OzarksMedicalCenter
Mission
Toprovideexceptional,compassionatecaretoallweserve.
Vision
Wewillchangelivesbynurturinghope,improvinghealthandencouragingwellness–everyperson,everytime.
2
Quality
MarchofDimes
OMCwasrecognizedbytheMarchofDimesfor
eliminatingthenumberofelectiveinductionsand
cesareandeliveriesperformedbefore39weeksof
gestationalage.AccordingtotheMarchofDimes,babies
deliveredbeforefulltermareatincreasedriskofserious
healthproblemsatbirthandlaterinlifethanbabiesborn
atfullterm.OMC'srateofearlyelectivedeliveriesisat0
percent,havinghadnoearlyelectivedeliveriesor
cesareansectionsinmorethantwoyears.
OMCreportsasteady
decreaseinthenumberof
qualitymeasurereporting
errors(fallouts)through
2014.
BHCMedicalHome
OzarksMedicalCenterBehavioralHealthcarereceivedathree-yearaccreditationforitsHealthcareHomeprogramfrom
CARFInternational.HealthcareHomeisaservicethatcoordinatesanindividual'scompletecareincludingmedicalcare,
behavioralcare,andrelatedsocialservicessupports.Inaddition,BHCwasrecognizedbythestateinclientoutcomes
andcomplianceandrankednumberthreeinthestate.Inthefirsttwoyearsoftheprogram,OMCwasnumberoneinthe
stateforweightlossinindividualswithabodymassindexofmorethan40.Ofthoseindividuals,31percenthadaweight
lossofatleast10percentduringtheprogram.
DiabetesRecognition
OMCwasawardedtheAmericanDiabetesAssociationEducationRecognitionCertificateforitsdiabetesselfmanagementeducationprogram.Theprogramwasoriginallyrecognizedin2010.OMC'sprogram,LivingwithDiabetes,
provideseducationtoindividualswithdiabetesandcaregiversofdiabetics.
HeartCare
Door-to-balloontimeisaqualitymeasureindicatingtheamountoftimebetweenaheartattackpatient'sarrivalatthe
emergencyroomtothetimethatpatient'sblockedarteryisreopenedinthecardiaccatheterizationlab.In2014,OMC
performed245coronaryinterventionswithadoor-to-balloontimeof64minutes,substantiallybetterthanthenational
standardof90minutes,setbyAmericanHeartAssociation.
245
coronary interventions
Balloon-to-door time
64 mins
3
Growth
NewServices&Procedures
Allergy&Immunology
StanleyR.Horner,DO,aphysicianspecializinginallergy,asthmaandimmunologyservices,began
partnershipwithOMCtoprovidecareataweeklyclinicinWestPlains.Dr.Hornerspecializesinthe
diagnosisandtreatmentofallergicandimmunologicdiseasesinchildrenandadults.
AbdominalAorticAneurysm(AAA)Stents
OMCisnowusingadvancednon-surgicaltechniquestotreatabdominalaorticaneurysms.Ifleftuntreated,alarge
aneurysmcanruptureandcauselife-threateningbleeding.TheprocedureusedatOMCtorepairtheaneurysmiscalled
endovascularstentgraftingandisanewerformoftreatment,lessinvasivethanopensurgery.Byofferingatreatment
optionthatdoesnotinvolvemajorsurgery,patientscanreceivethecaretheyneedwithoutleavingthecommunity,
lettingthemreturntotheireverydayactivitiesasquicklyandconvenientlyaspossible.
LungCareServices
BoardcertifiedPulmonologistJuanMella,MD,joinedtheteamatOzarksMedicalCenterwhereheservesasMedical
DirectorofRespiratoryandSleepMedicine.AtLungCareServices,Dr.Mellaspecializesintreatingdisordersrelatedto
thelungsandrespiratorysystemsuchaspneumonia,tuberculosis,emphysemaandcomplicatedchestinfections.Dr.
Mellasaidhealsohasaspecialinterestinasthma,sleepdisorders,lungdiseases,andchronicobstructivepulmonary
disease(COPD).
GrowingPrograms
BehavioralHealthcare
OMCexpandedmentalhealthservicesintoitsruralhealth
clinics.TherapyservicesarenowavailableattheUrgentCare
Clinic,ThayerMedicalClinic,GainesvilleMedicalClinic,Alton
MedicalClinicandMcVickerFamilyHealthcareinMountain
View.Intotal,BHChad12,039psychotherapyvisits,a21
percentincreasesince2013.
CancerTreatmentCenter
TheOMCCancerTreatmentCentersaw398newpatientsin
2014,a12percentincreaseover2013.TheCancerTreatment
Centerbeganplanstoaddnew4DCTtechnologyandexpand
thechemotherapysuiteinordertobesttreattheincreasing
numberofpatients.
HeartCareServices
OMCHeartCareServicesgrewtheopenheartprogramfromeightproceduresperformedin2013to31procedures
performedfromMaythroughDecember2014.
Open Hearts
31
Heart Caths
245
Coronary Interventions
161
Peripheral Caths
76
Peripheral Interventions
Abdominal Aortic Aneurysm Stents
8
WoundCare
WoundCareServicestreated449newpatientsin2014,anincreaseof10percentover2013.
4
553
Growth
Technology
FullFieldDigitalMammography
OMCaddednewfullfielddigitalmammographytechnologytoitswomen'shealthservicesinorderto
providethehighestqualityandmostaccuratetestingtopatients.Thenewdigitalmammographymachines
greatlyincreasedthespeedandqualityoftheimages.Thisnewtechnology,alongwithmorethan76years
combinedexperiencewithourmammographytechnologists,meanwomencanfeelextremelyconfidentaboutreceiving
amammogramatOMC.
ComputerizedProviderOrderEntry(CPOE)
OMCisusingtechnologytoimprovepatientsafetyandmakecaremoreefficientbyadoptinganelectronicordersystem
forphysicians.ThesystemiscalledCareProviderOrderEntryorCPOE.Ratherthanwritingbyhandmedication
prescriptions,testingordersandcareinstructions,physiciansnowhavetheabilitytoenterelectronicordersfor
hospitalizedpatientsintheircare.Thiseliminateshandwritingerrorsandmakestheprocessmoreefficientbecause
thereisnodelayincommunicationbetweenthephysicianandotherdepartmentsornursingstaff.
Grants
MissouriFoundationforHealthConsumerAssistanceCounselor(SMOCAP)-$166,703
TheMissouriFoundationforHealthawardedOzarksMedicalCenteragranttohelpconsumersbetterunderstandhealth
insuranceoptionsavailablethroughtheMissouriHealthInsuranceMarketplace.Thegrantprovideseducationonhealth
insurancebasics,waystohelppayforinsuranceandhowtobuyinsurance.ThegrantalsofundedCertifiedApplication
Counselorstohelpindividualsenrollinthemarketplace.
USDADistanceLearningandTelemedicine(DLT)-$274,368
Thisequipmentwillestablishcriticaltelehealthservicesenhancingcareandaccessamongtheunderserved.Througha
networkofproviders,issuesprevalentinourcommunitiestoday(Telestroke,Telepsychiatry,Teledermotolgy,thesharing
ofresources,andTelespeech)willbeaddressedthroughthisinnovativeapproachinhealthcare.
MissouriFoundationforHealthSpecialProjects(CaseManagementintheEmergencyDept.)-$446,121
OzarksMedicalCenterwillprovideaccesstocasemanagementintheEmergencyDepartmentforatotalofthreeyearsto
highutilizingpatientspresentingwithcomplexmedical/socialneeds.Twofull-timecasemanagerswillworkwiththe
coremanagementteamtodevelopanindividualizedpatientplanresultinginqualitypatientcare.
HRSA-RuralHealthNetworkPlanningGrant-$75,324
ProjectOIHAwillfocusondevelopingastrategicplanfocusingonidentifyingadditionalpotentialcollaboratingpartners
throughoutthestatesecuringtheviabilityofeachnetworkmember.Achievingsystemefficiencies,expandingaccess,
improvingthequalityofservicescreatescollaborativeopportunitiesandincreasespatientsatisfaction.
ExceptionalCompassionateCare
OMCisveryproactiveincancercarelikeamajorhospital
wouldbe,yetIstillhavetheopportunitytogettoknowmy
patientsandspendtimewiththem.Itgivesmethechanceto
makearealdifferenceinpeople'slives.Ilovemypatients;
weloveeachother.Therearealotofemotionsinthislineof
work,butthepeoplearewonderful.
-LianaMakarian,MD
OMCHematologistandOncologist
5
Community
WomenwithHeart
TheWomenwithHeartCommitteedonated$10,000tothe
OMCFoundationtobeusedinstrokerehabilitation.Thefunds
purchasedonetreadmillandtwoNu-Stepmachinesforthe
OMCNeurosciencesCenterandOMCRehabilitationServices.
Thecommitteedonatedanadditional$2,000topurchasenew
equipmentforOMCNutritionServices.
OMCSupportforCommunity
SamaritanOutreachCenter
OMCpresentedadonationofpapergoods,toiletriesandother
itemstotheMarthaVanceSamaritanOutreachCenter.The
donationincluded240rollsoftoiletpaper,500barsofsoap,
ninebottlesofbleach,combs,dishdetergent,papertowels,
soapandshampoo.
LivestockAuction
$2,800wasawardedtolocalyouthattheHeartoftheOzarksFair
LivestockAuctionfortheirsupportofagriculturaldevelopment.
BoysandGirlsClub
OMCmadea$2,000donationtotheBoysandGirlsClubofthe
GreaterWestPlainsAreatosupporttheyouthorganization's
healthandwellnessinitiatives.
OMCstaffvolunteeredtoservelunchinthesummertochildrenin
theparktoassisttheBoysandGirlsClubofGreaterWestPlains.
OMCserved366mealsonFridaysinJune,JulyandAugust.
Scholarships&Tuition
$40,000inscholarshipreimbursementswereawardedtoatotalofeightcommunityrecipients,whoarefuturehealth
careproviders,includingphysicians.$34,367intuitionreimbursementswereawardedtoemployees,whoareadvancing
theireducationinhealthcare.
ExceptionalTeamwork
OnJune16,EllenDrapkinexperiencedamassivestroke.Thankstothe
quickactionoftheOMCStrokeTeam,sheisontheroadtoafullrecovery.
“Thetherapistandthephysician,allofthesepeopleweresodedicatedto
gettingmewell.Theywantedmetogetbetter,soIcouldwalkoutofthedoorof
thathospitalandnothavetogotoanursinghome.SoIcouldbeself-reliant.And,
that'sexactlywhatIdid,withoutacaneorwalkereven.ItneverfeltthatIwas
anythingbutspecialandimportanttoeveryoneinvolvedinmycare.It'shardto
saythankyouenough.It'sbecauseofthemthatIhavethequalityof
lifethatIdo.It'sbecauseofthemthatIamhere.”
6
Community
CommunityBenefit
HeartHealthScreening-193participatedinthe
freecholesterol,bloodglucoseandPeripheral
ArterialDisease(PAD)screeningsinWestPlainsand
surroundingOMCruralhealthclinics.
ColorectalCancerScreening-113receivedfree
hometestkitsforcolorectalcancer.
LadiesFirst-150womenattendedOMC’sLadies
Firsteducationaldinnersonthetopicsofheart
disease,physicalfitnessandbreastcancer.
REACH-OMCprovidedtoursto140middleschool
agestudentsinterestedinhealthandscience
throughitsREACHprogram,whichprovidesstudentswith
informationaboutmedicalcareers.
FallsPrevention-OMCRehabilitationServiceshostedthisfree
eventtopromoteawarenessoftheriskandcomplications
associatedwithfalls.
AthleticPhysicals-463localstudentathletesreceivedfree
athleticphysicalsduringaneventatOMC.Freescreeningswere
alsoofferedatruralhealthclinicsandOMCsupportedlocal
athleticsthroughaZizzerstadiumsponsorship.
Education-In2014,atotalof211classeswereofferedbyOMC
EducationServiceswith981participants.ClassesincludedFirst
Aid,HeartsaverCPR/AED,BasicLifeSupport,AdvanceCardiacLife
Support,PediatricAdvanceLifeSupport,Non-ViolentCrisis
Intervention,BasicCardiacDysrhythmia,12Lead,andTrauma
NursingCoreCourse.
MASHCamp-Atotalof23studentsingrades10ththrough12thparticipatedinOMC’sM*A*S*H(MedicalandScience
Health)Camp.Thecampoffershandsonexperienceforthoseinterestedinhealthcarecareers.
Zimmer-TheZimmerMobileLearningCenter,atravelingeducationvehiclethatprovidesinformationaboutjoint
replacementsurgeryandanupcloselookattechnologyusedinthoseprocedures,madestopsinWestPlainsonOct.2in
avisithostedbytheOMCOrthopaedicClinic.
ScreeningContacts
317
1,739
Youth/StudentContacts
CommunityBusinessDevelopmentContacts
2,539
2,392
FamilyEducationContacts
6,987CommunityOutreachContacts
7
Foundation
FunRun
Atotalof652individualsparticipatedintheOzarksMedicalCenterSuperheroFunRun,
raisingapproximately$10,000,whichwillgotohelpOMCpatientswhoareinneedand
undergoingcancertreatment.Theannualraceincludeda5K,10Kand1.5mileeventsand
washeldApril26attheOMCShawMedicalBuilding.Thisyearincludedasuperhero
theme.
BlueJeanBall
Denim,dancing,foodandfunwereenjoyedby
morethan450peopleattheSixthAnnualOMC
FoundationBlueJeanBall,heldSept.20at
RisnerStablesinWestPlains.Thankstothe
sponsorsandthecommunity,thisyear'sBlue
JeanBallraised$67,000forlocalhealthcare.Theeventincluded
entertainmentfromtheMojoKings,thegiveawayofarealdiamond,
courtesyofCarter'sJewelChestinMountainHome,Arkansas;gaming
tables;asilentauctionandmore.
LightsofLife
TheOzarksMedicalCenter25thAnnualLightsofLifeChristmastreeraised$7,100in
2014.TheOMCFoundationLightsofLifecampaigngivesarearesidentsanopportunityto
honorandremembertheirlovedonesbysponsoringatreelightforaminimum$10
donation.Theevening'skeynotespeakerwasDr.RickHolloway,aphysicianattheOMC
UrologyClinicandOMC’sChiefMedicalOfficer.
FoundationsupportforOMC
ThermoregulationUnit
Withsupportfromcommunitydonors,theOzarksMedicalCenterFoundationhas
purchasedanewthermoregulationunitfortheOMCEmergencyDepartmentthatcanhelp
stabilizepatienttemperatures.Theunitcirculates
eitherwarmorcoolfluidsthroughablanketthe
completelycoversthepatientfromallsides.Thistreatmentcanbeusedinpost
cardiacarresttodecreasedamagetotheheartandothersystems.Itcanalsobe
usedtocooldownpatientswithextremelyhigh
temperaturesduetoheatrelatedillnessorwarm
patientswhoaresufferingfromhypothermiaor
areinshock.
ParkBench
TheFoundationdonatedfundingtopurchasea
newparkbenchandhallwayseatingfortheOMC
BehavioralHealthcareClinic,locatedintheOMCParkwayCenter.Thebenchwas
dedicatedinmemoryofGrahamO'NealforhisyearsofdedicationtoOMC.
FoundationBoardofDirectors
RogerD.“Dusty”Shaw-Chairman
Ÿ
NewtBrill
Ÿ
MargeSlayton
Ÿ
DeannaMcNew
Ÿ
KenJoplin
Ÿ
ShawnMarhefka
Ÿ
TomKeller
8
Finance
EconomicImpact
In2014,OzarksMedicalCenterpaid$59.03millioninannualwagestomorethan1,100
employees.
Finance
4percentoperatingmarginand136dayscashonhand.
KeyIndicators
2013
Admissions
5,3265,595
Births
2014
639637
EmergencyDepartmentVisits 25,34325,580
InpatientSurgeries
OutpatientSurgeries
853
876
2,0001,908
RiverwaysHomeHealthVisits 18,63321,480
VisitsbyRiverwaysAides 73,23770,223
RiverwaysHospicevisits
6,7176,459
BehavioralHealthcareVisits 288,398288,734
PhysicianClinicVisits108,120111,533
RehabilitationServicesProcedures 121,543128,117
ContractedRehabilitationServices 31,34633,379
NewWebsiteLook
www.ozarksmedicalcenter.com
Theaddressisthesame–
www.ozarksmedicalcenter
.com–buttakealookand
you’llseethecontentof
OMC’swebsiteisquite
differentafterthe
organizationlauncheda
newwebsitein2014.
OMCcompletelyredesignedthesite,
improvingtheonline
experiencebymakingit
mucheasierforvisitors
tofindtheinformationtheyneedandto
directlymessageOMC.
9
People
People
NewPhysicians
JuanF.Mella,MD
Pulmonologist
PriscillaA.Frase,MD
Hospitalist
CharlesSwift,DO
InternalMedicine
WilliamA.McGee,MD
CardiovascularSurgeon
BenjaminYan,MD,PhD
RadiationOncologist
StanleyR.Horner,DO
Allergist/Immunologist
VolunteerChaplainsExecutiveCommittee
BillRave,President
CathyannRave,Secretary
ErmanCroney,VicePresident
BillyCawthron,MemberatLarge
Volunteers
209volunteerscontributed30,396hourstoOMC,avaluetotheorganizationofapproximately$650,000.
OMCRiverwayscelebrates40thAnniversary
Whatbeganwithoneperson,acardboard
tableandamanualtypewriterinthe
summerof1974hasgrownintoa150employeefullservicehomecareandhospice
agencyservingaseven-countyarea.InJune,
RiverwaysofOzarksMedicalCenter
celebratedits40thanniversary.Riverways
wasoneofthefirstfiveagenciesinthestate
toreceiveahomehealthlicenseandthe
organizationhasbeenastateleaderinhome
caresincethattime.
10
10
Leadership
2014
BoardofDirectors
DanCorman
MargeSlayton
Chair
KevinGleghorn
Vice-Chair
JudyIngalsbe
Secretary
BillWood
Treasurer
GregBeykirch
JohnMcCormack,MD
AaronMills,MD
CharlesMorgan,MD
R.GideonMorrison,MD
TravisMorrison
RogerD.Shaw,III,DVM
TravisSmith
JasonSpurling,MD
MelissaStewart
MedicalStaffOfficers
AaronMills,MD
ChiefofStaff
JasonSpurling,MD
Chief-Elect
JeffreyDryden,DO
Secretary/Treasurer
AdministrativeLeaders
TomKeller
PresidentandCEO
JeannieM.Looper,BSN,MHA,FACHE KimberlyH.Thompson
ChiefOperatingOfficer
ChiefFinancialOfficer
11
MaryJ.Dyck,RN,BSN,MHA
VicePresidentof
ClinicalServices
JefferyJones,MHA,FACHE
AdministratorofOMCClinics
Services
Our8-CountyServiceArea
AtOzarksMedicalCenter,weareneighborsserving
neighbors.Oursystemofsevenruralhealthcareclinics
ensuresthatresidentsinour8-countyserviceareahave
accesstothequalitycaretheyneed.Ourspecialtyclinics
andoutpatientcentersoffertherarecombinationofadvanced
medicineandcompassionatecareyoucanonlygetathome.
Texas
• Licking
• Success
Wright
• Grove
Spring
Shannon
•
Manes
Bucyrus •
• Houston
• Eunice
• Hartville
Summersville •
Mansfield
•
•
Cedar Gap
Douglas
• Mtn.
Grove • Cabool
• Drury
• Goodhope
114Beds
Ÿ Approximately1,100employees
Ÿ 8-countyserviceareaservingamarketof160,000people
Ÿ Morethan100physiciansonmedicalstaff
Ÿ
•
Theodosia
• Pomona
Koshkonong
•
•
Tecumseh
Bakersfield •
• Viola
AltonMedicalClinic
GainesvilleMedicalClinic
Ÿ MammothSpringMedicalClinic
Ÿ McVickerFamilyHealthcare,
MountainView,MO
Ÿ MountainGroveMedicalComplex
ShannonCountyMedicalClinic,
Winona,MO
Ÿ ThayerMedicalClinic
Ÿ UrgentCareClinic,
WestPlains
Ÿ
• Greer
• Alton
West
Plains
Pottersville •
• Gainesville
• Gepp
Ÿ
Oregon
•
• Peace Thomasville
Valley
Fulton • Moko
OMCFamilyCareClinics
•
Winona
•
Mtn. View
• Teresita
•
Willow
Springs
Dora •
• Thornfield
Birch Tree
•
Howell
• Rockbridge
Ozark
• Eminence
• Norwood
• Vanzant
• Ava
Ÿ
Round
Spring •
• Couch
• Thayer Myrtle •
•
Mammoth
Spring
• Salem
Exceptional
SuperiorService
OMCSpecialtyClinics
Ÿ
Ÿ
Ÿ
Ÿ
Ÿ
Ÿ
Ÿ
Ÿ
Ÿ
Allergy/Immunology
BehavioralHealthcare
CancerTreatmentCenter
HeartCareServices
InternalMedicineClinic,WestPlains
LungCareServices
NephrologyClinic
NeurosciencesCenter
OrthopaedicClinic
Ÿ
Ÿ
Ÿ
Ÿ
Ÿ
Ÿ
Ÿ
Ÿ
OzarkWorks/Occupational
Medicine
PainManagementClinic
Pulmonology
RheumatologyClinic
SurgicalSpecialistsClinic
UrologyClinic
Women'sHealthCareClinic
WoundCareServices
OMCServices
HeartoftheOzarksMedical
Equipment(H.O.M.E.)
Ÿ RehabilitationServices
Ÿ
RiverwaysHomecare
SleepCenter
Ÿ WestPlainsImaging
Ÿ
Ÿ
12
DickDold,78,hadbeen
bowlingwithhisrighthand
sincehewas12yearsold
butanaccidentthatnearlysevered
hisfingersthreatenedtotakehim
outofthegame.ThankstoOMC
RehabilitationServices,heisback
tobowlingandparticipatingin
multipleleagues.“Now,I'mback
tobowlingregularly,”hesaid.“The
successfulsurgeryand
Briansavedmybowling
fingers.”