BSM920 – Business Service Management
9.x Delta
Instructor-Led Workshop
For versions 9.0 & 9.1
OVERVIEW
This 4-day, instructor-led classroom training offers technical personnel the opportunity to learn and
experience the new functionality of Business Service Management (BSM) 9.1. This course is
designed for those who are responsible for the performance and availability aspects of missioncritical applications and are experienced in both the configuration and administration of Business
Availability Center (BAC) 8.x or earlier.
This course includes hands-on labs that use version 9.1 of the BSM software.
INTENDED AUDIENCE
New users of BSM 9.1 who are
experienced with BAC 8.x or earlier
DURATION: 4 Days
SOFTWARE VERSIONS: 9.0 and
9.1
PREREQUISITES
– Experience with BAC 8.x or earlier
COURSE OBJECTIVES
After completing this course, you should be able to:
– Describe the delta and differences between BAC 7.x/8.x
and BSM 9.x
– Describe the main features and functionalities introduced in
BSM 9.x
– Be familiar with the changes introduced in BSM 9.x with
regards to architecture, deployment, platform and upgrade
– Describe the following applications:
o End User Management (EUM)
o Business Process Monitor (BPM)
o SiteScope (SiS)/System Availability manager
(SAM)
o Run-Time Service Model (RTSM)
o BSM applications - Service Health (SH), MyBSM,
Service Level Management (SLM)
o Operations Manager i (OMi)
RELATED COURSES
– BSM120 – Business Service Management 9.x Essentials
– BSM100 – Introduction to Business Service Management
9.x
– BSM01EUT – Business Service Management 9.0 End User
Training
– OMI110 – Operations Manager i Software 9.x for
Operators
– OMI120 – Operations Manager i Software 9.x Essentials
– OMI01EUT – Operations Manager i Software 9.x for
Operators
– DIA120 – Diagnostics 9.x Essentials
– DIA01TTO - Using Diagnostics 9.0 TTO - Enterprise Edition
– RUM120 – Real User Monitor 9.x Essentials Workshop
– SS120 – SiteScope 11.x Essentials
– TV120 – Transaction Vision 9.x Essentials
Module 1: Course Introduction
– Participant Introductions
– Administrative
– Course Objectives
– Course Outline
– Lab Environment
– Exercises
– Survey
Module 2: Introduction to Business Service Management (BSM) 9.x
– BSM Definition
– BSM 9.x Components
– BSM 9.x Main Themes
– Overview of BSM 9.x Main Features
Module 3: BSM Architecture and Deployment
– Key Deployment Changes
– Components and Architecture
– System Requirements and Certified Deployments
– Deployment Flow
Module 4: Run-Time Service Model (RTSM) Introduction
– RTSM Definition and Key Capabilities
– RTSM in BSM
– RTSM versus uCMDB
– BTO Data Model
– RTSM Topology Creation Service
– UCMDB Reconciliation Service
Module 5: Business Applications - Service Health (SH) and MyBSM
– Dashboard
– SH Key Concepts
– The new MyBSM Application
– MyBSM Personalization
– SH Applications Enhancements
– Hands-On Labs
Module 6: End User Management (EUM)
– EUM 9.x Key Enhancements
– EUM Configuration and Monitoring Model
– EUM Location Model
Module 7: Business Process Monitor (BPM)
– BPM Licensing
– BPM Administration Console
– EUM-BPM Administration Enhancements
– Mobile Application Monitoring using BPM 9.x
– Hands-On Labs
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Module 8: End User Management (EUM) Reports
– EUM Reports Key Changes and Enhancements
– EUM Status Reports
– EUM Analysis Reports
– EUM Utilities Reports
– Hands-On Labs
Module 9: SiteScope (SiS) 11.x Standalone
– Enterprise Readiness Enhancements
– New and Updated Monitoring
– Usability and Mobility Enhancements
–
Hands-On Labs
Module 10: BSM 9.x – SiS 11.x Integration
– BSM Integration Components
– BSM HI and SiS Monitors Mapping
– HI and SiS Monitors Mapping Customization
– BSM Downtime Management for SiteScope
– BSM-SAM Enhancements
– Hands-On Labs
Module 11: RTSM Modeling Studio
– RTSM Modeling Studio Enhancements
– RTSM Modeling Studio UI Enhancements
– RTSM Query, View and Model Management
– Hands-On Labs
Module 12: RTSM – Configuration Management System (CMS) Synchronization
– Requirements for External CMS
– RTSM and CMS Integration Motivation
– RTSM-CMS Synchronization Integration Configuration
– RTSM-CMS Federation Integration Capabilities
– Hands-On Labs
Module 13: Service Health (SH) Administration
– Local Impact View (LIV) Configuration and Usage
– SH Administration Artifacts
– SH REST APIs
– Hands-On Labs
Module 14: Service Level Management (SLM)
– SLM in BSM 9.x
– SLM Application Enhancements
– SLM Usability Enhancements
– SLM REST APIs
– Hands-On Labs
Module 15: Platform Administration
– Licensing
– Server Deployment
– Content Packs
– Downtime Management
– Location Management
– Alerting
– Hands-On Labs
HP Software Education Services
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www.hp.com/software/education
© Copyright 2012 Hewlett-Packard Development Company, L.P.
|
[email protected]
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Module 16: BSM 9.x Upgrade
– Pre-Upgrade Tool
– Upgrade Workflow and Methods
– Upgrade Wizard
– Upgrade Impact for BPM, RUM, SiS, and BSM Applications
– Application Changes
Module 17: Operations Manager i (OMi) 9.x Overview
– Benefits, Architecture, and Product Structure
– Data Feeders
– Automated Analysis Capabilities
– Operators Workflow and Tools
– Extensibility
Module 18: Service Intelligence Overview
– HP Service Intelligence Benefits
– Service Health Analyzer (SHA) Overview
– Service Health Optimizer (SHO) Overview
– Service Health Reporter (SHR) Overview
– Service Level Management (SLM)
HP Software Education Services
|
www.hp.com/software/education
© Copyright 2012 Hewlett-Packard Development Company, L.P.
|
[email protected]
|
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