Job Position Specification and Detail
Company:​ Schertz Auto Service
Position: ​Service Writer – Mechanical Shop
Location: ​1205 Borgfeld Rd, Schertz TX 78154
Reports to:​ Service Manager
Company Website:​ ​www.schertzauto.com
Company Overview: ​Schertz Auto Service is a single location general auto repair facility that also has a related
company Auto Collision Works which provides autobody and collision repairs. Schertz Auto Service has
experienced solid growth in the community and is looking to expand to multiple locations. We are focused on
providing noteworthy service provided by our noteworthy employees in a noteworthy facility.
Vision Statement: ​To be the employer and provider of choice for automotive repairs and related services in the
communities we serve.
Mission Statement: ​Noteworthy Service without Compromise! (Noteworthy service as defined by us is “Service
that is so remarkable and uncharacteristic of our industry that our customers would be compelled to tell family and
friends about us or write a social media post, email or note about us.”)
Core Values:
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Truthfulness – Always take the high road
Ownership – We take responsibility
Team – Let’s get it done together
Attitude – Always bring your best
Learn and Laugh – Learning never stops and let’s have fun on the way.
Position overview: ​Automotive Service Writer with hands on responsibilities for all activities related to the General
Service of Automobiles and light trucks with a focus on providing a noteworthy service experience to our customers
as well as maintaining all aspects of running and maintaining a service facility.
Job Description: ​ ​The Service Writer position requires you to have an upbeat-outgoing personality, problem
solving skills, attention to detail, and excellent communication skills. Depending on customer traffic in the office
this person is usually the first or second person our customers come in contact with and would require them to act
and speak in a professional manner.
Desired Qualifications:
● Proven effectiveness in managing technicians and/or service personnel a plus but not required.
● Great customer service and telephone skills.
● Be pleasant, punctual and not afraid to smile.
● Ability to complete tasks quickly with attention to detail (​it is so important to proofread and check your
work product. We work hard to minimize errors within our organization.)
● Be able to work from 7:00AM to 5:45 PM Monday – Friday with occasional after hours work and
or/weekends for training or community related networking events.
● Ability to work in a team environment as well as independently.
● Comfortable working with PC based computers and laptops.
● Working knowledge of Microsoft Excel, and Microsoft Word.
● Working knowledge of Social Media, email and the Internet.
● Strong verbal, written, communication skills as well as effective listening skills.
● Reliable personal transportation.
● Live within community or within 30 minutes drive time.
● Proven organizational skills.
● High school diploma, some college credits ideal but not absolutely required.
● Self-directed, motivated, professional and conscientious
● Be able to use the ROWriter automotive management system platform proficiently a plus but not required.
● Non-smoker
Job Position Specification and Detail
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Bilingual in Spanish a plus but not required.
Must be able to supply professional references to verify excellent work ethic and performance.
Job Requirements:
● Submit to drug screen and background checks.
● DISC Personality Test
● Basic math ability
● Comfortable with our “culture”
● Work from 7:00AM to 5:45 PM Monday – Friday. Work hours can vary and may include evening hours
and/or weekends for training or community related networking events.
● Mandatory training for various aspects of the business. Minimum of 8hrs per year.
● Book reading to advance the operational effectiveness of the organization as per management
● Have reliable dependable personal transportation.
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Valid Driver’s License with no more than 2 moving violations and/or at-fault accidents on driving record in
the past 3 years.
No drug or alcohol related conviction on driving record in the past 5 years.
Be authorized to work in the United States and not require work authorization sponsorship by our company
for this position now or in the future
ASE Certification for Service Writers (must obtain within 90 days of employment if you don’t have)
Professional appearance and work ethic.
Must be able to understand, read, write, and speak English.
Read technical publications and stay abreast to the changes in automotive repairs and techniques as well as
to stay current ​on industry trends and technology as it relates to our service offerings.
Actively participate in personal and professional growth, through online webinars, books, and/or seminars.
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Mandatory training for various aspects of the business. Minimum of 8hrs per year
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Job Responsibilities:​ include but are not limited to:
● Manage and schedule workload to maximize available resources
● Participate and in some cases or coordinate with marketing staff for marketing activities to promote the
business in the local community. This may include after hours and/or weekend functions.
● Greeting customers, creating work orders, processing customer payments
● Manage inventory necessary for the timely service of vehicles.
● Communicate with techs regarding customer’s vehicle needs.
● Build/assemble repair plans based and customer needs and technician recommendations.
● Cost justify recommended services while asking for the customers business based upon the repair plans.
● Phone and email communication with customers
● Monitor and respond to emailed service requests from our website and social media
● Answer phones and/or making sure there is prompt answering by staff.
● Filing, imaging and organizing paperwork.
● Growing fleet work as well as performing and/or ensuring customer follow-up is being performed.
● Perform follow up on any customer complaint and or negative feedback.
● Data entry in RO writer management systems and company required spreadsheets utilized in performance
monitoring.
● Book reading to advance the operational effectiveness of the organization as per management
● Review industry publications to stay current on industry trends and technology as it relates to our service
offerings.
Qualification objectives upon which performance will be judged:
● Overall Sales goals being met as determined by the yearly budget
● Net profit
Job Position Specification and Detail
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Technician efficiency
Customer retention
Customer CSI
Cooperation and support of company growth
Personal and professional growth
Benefits:
● Competitive pay
● Medical insurance
● Long term disability insurance
● Life Insurance
● Dental, Vision, and Accidental insurance available.
● 6 paid holidays per year. (New Years, Memorial Day, 4​th​ of July, Labor Day, Thanksgiving, Christmas)
● Paid vacation (5 Days after year 1, 10 Days after year 2, 12 Days after year 5, 15 Days after year 10)
● Paid training
● Employer Simplified Employee Pension Plan
● Employee purchase discounts
Salary range​:
● Bi-weekly draws against and overall commission which is based on parts sales and profit targets being met.
Draw is typically $30-35K yearly range, with overall compensation in the $35K-$65K range or higher.
● Bi-weekly bonus opportunity based upon technician overall efficiency.
● Bonus opportunity based upon subjective measurement of overall contribution to the company success​.
General Information:
● While we don’t believe in annual performance reviews, we do believe in regular check-ins which is nothing
more than conversations about performance and other issues.
● Compensation reviewed yearly
● Fiscal year starts Jan 1​st
● Salary pay periods are bi-weekly with 26 pay periods throughout the year
Company Valuable Final Product
Repairs that meets or exceeds industry standards with a well satisfied customer where we have exceeded their
expectations and are willing to utilize our service again while referring friends and family to us.