Tourism in Port Alice: Exploring Fit and Future Potential A Participatory Rapid Appraisal of Tourism Development Tourism in Port Alice: Exploring Fit and Future Potential A Participatory Rapid Appraisal of Tourism Development Final Report (2010) This report was developed based on fieldwork conducted by Dr. Nicole L. Vaugeois and a team of undergraduate researchers from Vancouver Island University in the spring of 2010. Research team Nicole L. Vaugeois, BC Regional Innovation Chair in Tourism and Sustainable Rural Development Wendy Scott – Research assistant, Bachelor of Tourism Management student VIU Kelsey Milne – Research assistant, VIU Maddy Koch – Research assistant, VIU Becky Jones - Bachelor of Tourism Management student VIU Gareth Davies - Bachelor of Tourism Management student VIU Taz Hartwick - Bachelor of Tourism Management student VIU For more information or to access copies of the report: Nicole L. Vaugeois, PhD BC Regional Innovation Chair, Tourism and Sustainable Rural Development Vancouver Island University 900 Fifth Street Nanaimo, BC V9R 5S5 Phone: 250- 753-3245 Local 2772 Email: [email protected] Website: www.trip-project.ca (under resources, then reports) Tourism in Port Alice: Fit and Future Potential Page 2 Table of Contents Background Page 4 Methodology Page 8 Insights gained Page 10 Current reality Page 10 Visitor demand Page 12 Awareness and marketing How is Port Alice being portrayed and promoted? Does the way Port Alice is being promoted fit reality? Page 13 Assets and tourism products First impressions What are the natural and cultural assets in the Port Alice area? Page 17 Resident support To what extent do residents of Port Alice support tourism development? Page 20 Infrastructure What is the status of the required infrastructure for tourism? Page 24 Moving forward Page 25 Resources to move forward Page 32 Appendices: A. Things to do and see in Port Alice – residents ideas from workshop B. Hopes and fears/concerns about tourism C. Table of Natural and Cultural Amenities in Port Alice D. Visitor service amenities E. Port Alice local artisans F. Events and Festivals G. Quotes from Port Alice dialogue Tourism in Port Alice: Fit and Future Potential Page 3 Background Many rural areas are seeking ways to diversify their economies and revitalize their communities. As they explore the options available to them, residents are looking more at their natural and cultural amenities to see if they can attract new residents, investment and visitors. One diversification option for areas with ample amenities is tourism development. Tourism is an export industry (see figure 1) which develops quite differently from other resource based industries. These differences must be understood for communities trying to use it as a diversification tool because it dictates the types of supports that will be required to bring about successful integration of tourism into an area. Tourism is based on natural and cultural amenities such as oceans, lakes, wilderness or heritage sites and special events. These amenities serve as the basis for all tourism products which are “experiences”. Experiences are an intangible product meaning people cannot touch them or inspect them prior to buying. In fact, visitors must be convinced that the amenities and products in an area are worth buying before they even visit. They become aware of these opportunities through marketing where amenities and experiences are promoted to potential “markets” that might be interested in them. In this system, international visitors are recruited through efforts by the Canadian Tourism Commission which tries to put Canada in the minds of visitors abroad. Once attention is focussed on Canada, Tourism BC attempts to attract them to visit here instead of other regions of Canada. When convinced that BC is the place to visit, the regional marketing organizations, such as Tourism Vancouver Island, work to position the Island‟s visitor experiences in the minds of visitors. And finally, by working within this system, the sub regions and community level marketing organizations promote their unique amenities to attract visitors to travel to and spend time within their context. This reality requires investments from each of the levels involved to ensure that visitors are made aware of the experiences that they can have within BC. Once a decision to travel to an area is made, visitors have to invest in travel to access the experiences that they want to have. This is important for communities to recognize as well, since infrastructure that provides access to the natural and cultural amenities is a key investment in tourism success. This includes the obvious airports and roads, but also marinas, back country areas, and trails if those are the assets being promoted to visitors. If visitors make a decision to travel somewhere to experience certain amenities but then they cannot access them, they will be dissatisfied. Therefore, before amenities are actively marketed, efforts need to be made to get “products ready for the market”. And finally, once attracted into a community, visitors bring new money into the community and spread it among various stakeholders such as businesses, not for profit organizations (such as museums) and government sites (parks, heritage sites). Some of this money is spent directly in tourism related organizations, but additional economic impacts are generated through indirect spending on businesses that supply the materials needed to produce a visitor experience (such as food, gas, retail etc). This new money also provides a climate that supports entrepreneurs to thrive and create employment for people within a community. Tourism in Port Alice: Fit and Future Potential Page 4 This short “tourism 101” is intended to provide some context on tourism development in general, but also to understand why the project was undertaken in Port Alice. In general terms, this report will highlight the fit and future potential for tourism development in Port Alice – taking note of its natural and cultural amenities and resident support. Figure 1. Tourism development defined… AMENITIES Natural and cultural Used as the basis of the tourism product which is the EXPERIENCE PROMOTED TO Local (pulls to the community) Regional (attracts to the region) Provincial (attracts to BC) National (attracts to Canada) VISITORS Bring New money into the community – Influenced by promotions – make a decision to travel and expect to buy a once in a lifetime EXPERIENCE but have to TRAVEL to get it EXPERIENCE is DELIVERED Within the community by a host of businesses (attractions and supports) taking advantage of the AMENITIES and leaving new money. TRAVEL Requires investments in infrastructure to bring people TO the area (roads, facilities, and signage) In order to develop tourism effectively, collaborative engagement needs to occur among local businesses, residents and the government. Figure 2 outlines some of the key roles of each of these stakeholders in tourism development. While most people think that businesses are the only ones to benefit from tourism, the reality is that each of the stakeholders is required to provide input into the process and each receives benefits from its development. Businesses of course benefit from the new revenue brought in by visitors, but they also make significant investments in marketing to put the community on the map and they also generate the jobs when business ventures are successful. Resident support is critical to sustainable tourism development – they should provide input on visioning and tourism planning by being actively invited to the table. They in turn benefit through employment opportunities, but also by the infusion of tax revenue to the local government which is used to support investments in community infrastructure and services which enhance quality of life. Government is also a key stakeholder as staff must work to incorporate tourism into planning efforts, invest in marketing and infrastructure that support tourism activity and they benefit through the infusion of tax Tourism in Port Alice: Fit and Future Potential Page 5 revenue to local businesses and indirectly through the attraction of investors and new residents who are motivated to relocate to the community through exposure from tourism. Figure 2: Role of stakeholders in tourism development Who is involved and in what role? Understand and support tourism, provide leadership, Invest in planning, infrastructure and promotion, receive economic benefits, reinvest in community, support businesses. Promote businesses and community, provide the experience, reinvest in the community, receive revenue, provide jobs Collaborativ e effort Understand and support tourism, help host visitors, receive economic benefits (jobs and taxes), help guide development Port Alice In 1916, Colonial Lumber and Paper Mills began constructing a mill at the Southern end of the Neroutsos Inlet on Northern Vancouver Island. In 1917, the mill began operation and the Village of Port Alice was formed as a result. Port Alice has always relied on the mill as its main economic generator. Since construction, the mill has been “boom or bust”, having changed hands, shut down and reopened many times. As a result of this economic uncertainty, improved road infrastructure and changes in shift lengths, the population of the town has fluctuated between 3000 people and 700 people, which is the village‟s official population at present. Port Alice was originally located within close proximity of the mill. In the 1960s, a new village was constructed a few kilometres north of the mill along the shore of Rumble Beach. “Old Port Tourism in Port Alice: Fit and Future Potential Page 6 Alice” was burned down due to contamination from mill pollution and “New Port Alice” became home to the mill workers and their families. To this day the mill (now owned by Neucel cellulose) employs more of Port Alice‟s residents than any other industry. Almost all jobs which are not provided by the mill directly are by-products of the demand created from mill workers. Approximately 11% of the population is unemployed. Until rather recently, Port Alice was only accessible by an unpaved logging road or by sea. The Port Alice highway is now paved and is about a 30 minute drive from the North Island Highway. Water is still used as an access point for the community, with a yacht club, a boat launch and a sea plane dock available. Port Alice is currently waiting to hear the results of a funding request for a marina construction project. Housing in Port Alice is relatively inexpensive. Waterfront accommodation prices range between $135,000 and $499,500. According to Port Alice statistics, there are approximately 580 residential properties of which 206 are owned by out of town, province or country owners (35%). Figure 3: Map of Port Alice Source: http://www.bing.com/images/search?q=port+alice+map&FORM=BIFD#focal=1d32b1f70db96bbeee523 7f6ec8384f3&furl=http%3A%2F%2Finvestbc.gov.bc.ca%2FCommunityProfiles%2Fimages%2Fcommunit ymaps%2F593.jpg Tourism in Port Alice: Fit and Future Potential Page 7 Methodology This project used the participatory rural appraisal process to: 1. 2. 3. Engage residents in dialogue about the potential role and fit of tourism for Port Alice to diversify its economic base; Identify natural and cultural amenities that could be used to develop tourism products (visitor experiences); Identify the fit of tourism and potential next steps for its development in Port Alice. Many areas cannot afford to pay for research to assist in economic development, and when they can, they often have to rely on the expertise of consultants from urban areas. It is not uncommon for consultants to limit engagement with communities to save money and time. Interviews are often conducted with community leaders who provide only one perspective on development. Methods are often restricted to formal surveys or interviews with limited key informants. Results of studies can often take a long time to be completed, thereby limiting their impact for timely decision making. Reports are often long, tedious, technical and not widely distributed within the community. It is possible, with these methods for a study to be conducted about key community decisions where residents have no engagement in the process. This can lead to limited buy in of the results which impedes implementation. To counteract some of these limitations, alternative research methods are emerging which fit the context of rural communities much better, and which provide residents with ample opportunity for input thereby increasing the likelihood that the results will be used. One such method is the participatory rural appraisal methodology. According to the World Bank Group, Participatory rural appraisal (PRA) is a label given to a growing family of approaches and methods that emphasize local knowledge and enable local people to make their own appraisal, analysis and plans. PRA processes use the information gathering process and the reporting process to help residents contribute information to decision making and to better understand the issues, choices and concerns in the community. It is also helpful to develop capacity among residents for new activities or industries. The PRA method overcomes a number of the challenges rural areas face, to provide rigorous study of an issue but in a timeframe that is useful and cost effective for the community. It is done using a team of researchers (vs. one or two) thereby providing better coverage to talk to residents, but also enhancing the range of perspectives that are used to interpret the results. PRA ensures that the views of groups which are typically ignored are included in the research process. Results are prepared and presented while in the field to capitalize on the accuracy of the information provided, and to provide timely feedback through rapid sharing of the insights gained. The sheer presence of the field researchers in the field often spurs dialogue on issues that are not being discussed fully at the community level. Tourism in Port Alice: Fit and Future Potential Page 8 Like all methods, PRA also has its limitations. It is complex and difficult to coordinate and make sense of the diversity of perspectives shared in the field. It does not necessarily include surveys so the information can often be qualitative in nature and be subject to different interpretations. What did the researchers do in the field? The team of seven researchers used the following process during the Port Alice study: 1. 2. 3. 4. 5. 6. 7. Invitation by the community – the research was initiated when a fit between the process and the needs of the community to explore tourism development further was identified. Background work – the researchers obtained background studies on recreation and tourism, plus community and economic development plans prior to entry to the community. These were reviewed to understand the evolution of tourism in the region, as well as recognize current initiatives underway that Port Alice was involved in, or that they could align themselves with. Promote awareness of the team visit – the researchers worked with staff in the community to promote the visit of the team. Press releases, announcements, email invitations, and TV commercials were all done to notify people of the project and invite their participation in events or discussions. Travel to the destination – the team traveled to Port Alice from Feb 21 to 26, 2010. On route, the team stopped in adjacent communities to see how Port Alice was being portrayed to visitors in marketing materials and through discussion with residents of adjacent communities. Site visits – while in Port Alice, the team was split into smaller groups to visit, observe and assess various sites. This included public community sites, natural areas, and cultural amenities. A team visited Coal Harbour to discuss their tourism initiatives and to identify potential collaborative initiatives. In the day in and the media Community engagement – a. The team engaged in a meeting with key tourism stakeholders early in the visit to obtain background on tourism development. b. An open public meeting was held on the second day where approximately 40 residents attended. An introduction to tourism development was provided by Nicole Vaugeois, and then a short survey on resident opinions of tourism was completed by participants. Hopes, fears/concerns, questions and assets were also identified by participants using “sticky notes” and flipcharts. An open discussion was facilitated as well. c. A series of discussions were held with individuals at various venues throughout the week (reaching approximately 32 people). Report out – the group compiled their insights while in the field and reported out to the community prior to departure in a public session. This report draft was prepared in the field as well. Tourism in Port Alice: Fit and Future Potential Page 9 Insights gained This section will highlight the insights that were gained about the fit and future potential for tourism in Port Alice. The first portion identifies the current reality and gives Port Alice a grade (A to F) for how it currently does each of the required ingredients for tourism development. The following sections outline the marketing reality and first impressions of Port Alice, resident support for tourism and the natural and cultural amenities which could be used to develop visitor experiences. Current reality Port Alice is currently at its infancy in terms of tourism development. The community has largely had its economic ties linked directly to the operation of the mill. This historical reality must be taken into account when looking at Table 1 which shows a grade for Port Alice with respect to how it is currently incorporating all of the required ingredients for success in tourism. It is by no means an indication of the potential for development, it simply provides a snapshot of the current reality and may be used to guide a tourism strategy to work on areas that have a low grade. Port Alice was graded quite highly by the team in terms of strong first impressions of the community and of the evidence of balanced interests (i.e. economic, environmental and social). Strong grades were also given for respect and support for tourism based on evidence from residents in the community but also by the engagement of the community in some regional tourism ventures. Collaboration and partnerships are somewhat evident with regional tourism marketing and outdoor recreation planning within the North Island region. The amenities could provide for unique experiences that differentiate Port Alice from other communities (access to ocean, lakes, and rivers and nearby outdoor recreation sites plus numerous unique natural features – see natural and cultural amenities section). The community has a well located, funded visitor information center which has the potential to provide services and retail opportunities for visitors. The region has a well funded tourism marketing alliance in place to help put the North Island on the map and the community is supportive of making investments into infrastructure such as marinas, trails, etc. to provide access to amenities. On the other hand, the table also identifies some areas where Port Alice is not currently performing as strongly. There is no evidence of tourism planning or strategy at the community level yet, and there is limited awareness in the marketplace of the amenities in the area. The business sector is limited in terms of its scope or the range of services that visitors would need, including retail opportunities to allow more economic impact in the community. The area is perceived as being a long drive, however in reality, the road access is quite good (good quality highways, not too windy or narrow like other westward highways on the island). There are few “tourism champions” evident in the community to initiate movement and persevere over the long term to bring about its development, and of those available, there is limited experience with tourism development. At the same time, there are champions in the North Island region that could provide ideas and support along the way. Tourism in Port Alice: Fit and Future Potential Page 10 Table 1: Grades for Port Alice on CURRENT ingredients for success in tourism development Ingredient for success Respect and support for tourism Planning Current reality B Awareness among markets Web presence Collaboration and partnerships Unique experiences D Easy access C Viable business sector D People to work C Strong leadership C Strong first impressions Balanced interests A Visitor information and services B Attention to visitor experience Appropriate infrastructure investments Retail opportunities C+ Consistent funding B Skills and expertise B- D D B B A BC- Comments Evidence of interest in tourism development present – limited involvement with tourism to date No tourism strategy exists at the community level – some engagement with regional initiatives Port Alice is not well known in nearby markets Limited web presence Some engagement with regional initiatives in tourism and recreation Potential for unique experiences evident however they are not yet developed or packaged for visitors Not readily accessible for visitor markets – North Island viewed as remote, unknown – highways in good condition Few businesses to provide basic visitor services, of those in existence there are issues with stability Few entrepreneurs to create employment opportunities, although there is an available labour force for tourism No economic development or tourism specific position in the community, few tourism champions identified and of those, burnout is evident Beautiful location, setting, friendly people Care and concern for social, environmental agendas as well as economic development Stable, well located facility available – however basic, user friendly information needed, more stable staffing required and layout/clarity on heritage and artisans is needed Visitors influenced by other communities, lack of information on experiences or services to support their stay Investments in recreation and visitor information infrastructure, efforts to establish a marina. Signage, events, beautification efforts needed. Food and beverage retail is readily available, supplies for outdoor recreation are needed, opportunities for retail/shopping are needed to keep money in the community Regional tourism marketing initiatives are built on a stable funding model, government and economic funding available for initiatives. Overall expertise limited due to lack of tourism in the community however some expertise exists in the business sector, with residents (knowledge of the area, artisans) and within Village that could support tourism growth. Skills and expertise available in the region with other businesses and communities that could be accessed through collaboration and partnerships. Tourism in Port Alice: Fit and Future Potential Page 11 Visitor demand Understanding the North Island visitor is an essential part of the tourism development process. Tourism Tourism development is a market development is a market driven process where the driven process where the community determines the type and number of visitors it community determines the type and wants to welcome to the community to take advantage number of visitors it wants to of the amenities it can provide (fit is essential). To welcome to the community to take understand the demographics of visitors to the region, advantage of the amenities it can regional statistics can be used. Resources that can be provide (fit is essential). used to locate such demographics are the 2003 Profile of North Island Visitors created by the Tourism Labour Market Research Project and the 2008 Vancouver Island Visitor Exit Survey composed by Tourism Vancouver Island in partnership with Vancouver Island University. Analyses of these resources indicate commonalities in the trends and demographics of tourists visiting the North Island. Links are provided below: 2003 Profile of North Island Visitors: Tourism Labour Market Research Project http://www.tourismvi.ca/research/pdf/North-Island-Profile.pdf 2008 Vancouver Island Visitor Exit Survey http://www.tourismvi.ca/research/pdf/2008Exit-Survey-Final-Report.pdf The key findings indicate that visitors to the North Island region preferred hostels, B & B‟s, and camping for accommodation. The primary reason for visiting the North Island is leisure. The two most commonly used forms of transportation to the region are a rental vehicle and personal vehicle. The majority of visitors to the region begin planning one month to six months before arrival. Over half of visitors are between the ages of 41 and 60 years old and one third were between the ages of 31 and 40. Of these visitors, one third is from other areas of BC, and the remainders are from Vancouver Island and International. Over 27% of visitors have an annual income of $100,000 of more with a high level of education. The two most commonly used forms of acquiring information are the internet and friends and family. In regards to actions and activities, the attractions that are rated most important to visitors are parks, local shops and artisans, beaches, and museums. The activities most participated in are wildlife viewing, hiking, whale watching, and bird watching. The features rated most highly important by visitors are scenic beauty, overall atmosphere of the area, and friendliness of people. Statistics reveal that the average daily spending of a tourist or visitor in the North Island Region is $259.50. Tourism in Port Alice: Fit and Future Potential Page 12 The majority of visitors responded they would likely return and the evaluated scenic beauty, overall atmosphere of area and friendliness of people the highest as „Very Good‟ or „Extremely Good‟. Awareness and marketing How is Port Alice being portrayed and promoted? At present Port Alice is receiving “mixed reviews” and is sending out inconsistent messages that do not accurately represent the experience that visitors can expect on the ground. Port Alice and it‟s attractions are sometimes listed and described in a way that creates a sense of near glorification; that being said, Port Alice is also under-represented, and often quite negatively! There are a number of ways in which Port Alice is advertised: word of mouth, print media such as brochures, pamphlets and so forth, as well as electronically or by internet. All forms of advertisement are currently “falling short” of being effective. Word of mouth: Residents of Port Alice, do a reasonably good job and advertising the local attractions, the need to stay positive when talking about Port Alice is important. Residents from the neighbouring communities either are unaware of the attractions and tourism that Port Alice has to offer or are quite the opposite and have only “good things” to say. Unfortunately word of mouth depends on who you are talking to. One important factor to note is that many of Port Alice‟s attractions are represented as being part of other communities. Port Alice may need to “stake claim” to the attractions that are nearby to fully benefit from visitors. The team visited adjacent communities to find out what the level of knowledge of Port Alice tourism products was and what perceptions are out there. Below is a list of quotes from neighbouring communities: “Curvy but safe road out” “I‟ve lived in Port Hardy for 32 years and I‟ve been to Port Alice maybe three times” “If you have a boat its perfect for summer” “Instead of Port Alice go to U‟mista Cultural Centre” “Nothing in Port Alice, its scenic but there is nothing but an amazing Victorian Steakhouse, can‟t believe there is something like that in Port Alice, great manners and food.” “Nothing for people your age, it‟s beautiful but why would you go there?” “Go to bear falls at Marble River, there is a long trail there” “Beaver Lake on the way into town is a great hike” “There are a lot of beautiful lakes around Port Alice, there is also spruce bay campsite” “Talk to locals they‟re friendly” “There is the community centre with free yoga and amazing scenery, and sea lions there is sea lions in Port Alice now too” “Don‟t go there, anywhere but there” Tourism in Port Alice: Fit and Future Potential Page 13 Does the way Port Alice is being promoted fit reality? Print media: Printed brochures are in need of revamping and coordination. Most advertisement of Port Alice leaves the visitor believing that all the attractions listed means that there are also tourism operators to offer the services that come along with those attractions. If the brochures lists kayaking, visitors believe there is a place to rent kayaks in town, a suggestion to combat this situation is to insure that the advertisement of Port Alice recommends the visitor brings their own “gear”. Many regionally printed media neglect to advertise Port Alice on their map of the area, simply collaborating with other communities in the Mount Waddington Regional District will assist in insuring that Port Alice is at least placed on maps of the region. Internet: The same miss representation of Port Alice occurs online, visitors are left believing that Port Alice has companies available to offers recreational excursions when this is not the case. Many websites are updated and corrected by people who are not from Port Alice, this is because people from Port Alice are not currently updating the information, so others end up doing it for them. This causes a situation where the town may not be represented as the residents would like it to be. As for marketing suggestions for Port Alice, collaboration within the community and with the communities of the Mount Waddington Regional District needs to take place. This will allow for a better representation of Port Alice. Some suggestions might be: turning negatives into positives. For example: give the road out to Port Alice an attractive name that will give visitors a sense of accomplishment having travelled to Port Alice. Make sure that the information will not mislead visitors or raise their expectations, try to create new material that accurately stakes the attractions available, yet suggests that visitor bring their own equipment, and are aware that a 4x4 vehicle will be necessary for off-road excursions. Try to “tap-into” the regional market, get people from other communities nearby to come and drop a few dollars by maintaining special events. Offer familiarization tours to tour operators and visitor information centres in other communities so they can experience what Port Alice has to offer and therefore are better equipped to answer questions and give advice to visitor who request information. Examples of information out there: Northislandtours.com. “Port Alice is a favorite spot for sea kayaking” “Port Alice‟s nature offers a diversity of recreation”. True but misleading. Some web-pages have blank information that simply needs filling-in or updating Word of mouth Current Advantages People hear Port Alice is beautiful Gateway to west coast Locals provide insight and knowledge Tourism in Port Alice: Fit and Future Potential Current Disadvantages Relying on word of mouth creates a misconception that there is nothing to see or do due to the fact little is written down Other communities may not be “overly generous” with their “evaluation” of Port Alice Page 14 Print Whets On Digest Day trip to: Devil‟s Bath, Vanishing River, Kathleen Lake & Eternal Fountain (a pamphlet with a map and description of km.) Gazette Port Hardy live the adventure Official guide to Vancouver Island North 2010 Northern Vancouver Island Visitors Guide Port Alice Welcomes You! Pamphlet (needs updating) Link River Regional Park Campsite (Pamphlet put out by mount Waddington regional district, the contact information needs to be clear) Welcome to Port Alice (little Internet Updates Needed: booklet) - needs revamping and local stories should be free, they help in creating an attraction Museums of northern Vancouver Island British Columbia, shows inter-community collaboration, works well however needs updating as well) Port Hardy Pamphlet www.portalice.ca www.rdmw.bc.ca (in the process of being updated) www.rumblefest.ca (no information currently available) WhatsOnDigest.com (is a useful resource of events and activities) http://www.oscarhickeshockey.ca/(needs expansion of information on Port Alice) http://www.northislandtours.com/port_alice.htm (read the information its not entirely true) http://www.hellobc.com/enCA/SearchResultsListings/ListingsDetails/BritishColumbia. htm?FLID=17&CATID=12029&LOCID=17&NBY=False&PI D=1000005010&PN=1 (wrong information and updating needed) http://www.porthardy.com/ (good representation needs collaboration between communities, and updating) http://port-alice.travel.bc.ca/ (out of date) VancouverIslandNorth.ca (update) GatewayBC.com (update) www.northislandtours.com/port_alice.htm (minor update) vancouverislandbreakfast.com/islandcommunities/norther nvancouverislandcommunities.htm (update with valid information) http://www.vancouverislandaccommodations.com/portmc neill/index_portalice.htm (minor update) http://www.gobc.ca/port-alice-travel/ “Visitors will want to make the effort by off road vehicle” (minor updating) This loosely suggests that visitors should provide for themselves to bring their own kayaks www.WhatsOnDigest.com (collaboration and updating needing) www.cancanver.ca (update) Other internet resources: www.coppercoastresort.com www.ourbc.com http://www.britishcolumbia.com/maps/?id Tourism in Port Alice: Fit and Future Potential Page 15 Quick and easy things to do Update visitor brochure Address why Port Alice is not listed within the brochures of other communities/collaboration Create self-guided tour brochures(recreation opportunities: hiking, boating, driving with information & maps) Link similar products together: keeping information related to artisans together Turn negatives perceptions/attributes into positive with creative thinking for example: give the road into Port Alice an attractive name which will give visitors a sense of accomplishment to have travelled down the road. The weather of Port Alice is impressive not depressing Branding, create an image for Port Alice and use this image consistently throughout all mediums, and organizations Pursue free testimonials from visitors, blogging, guestbook‟s Get Port Alice‟s hospitality sector listed in the B.C Accommodation guide Address inconsistencies and in information about Port Alice Workshops for local business owners to update and improve their advertising/information Long Term Stake claim to local natural resources for example, let the neighbouring communities and visitors know that Devils Bath and Eternal Fountain, Seven Hills and lakes are part of Port Alice Signage, labelling and organizing all of Port Alice‟s natural and cultural assets, historical signs land-marking assets. I.e. creating maps, labelling waterfalls and lakes, and directions within the town. Create a definable town center and visitor information center Product development; arrange familiarization tours for neighbouring community visitor information centres, and tourism operators to give them an idea of Port Alice‟s Sustaining and maintaining special events as a key to raise awareness of Port Alice as a community and to promote natural and cultural assets The community needs to work together to support all local businesses through positive speech and word of mouth Tourism in Port Alice: Fit and Future Potential Page 16 Marketing summary & suggestions Create web-presence that combines all web sources on Port Alice through links, and is consistent in design and formatting. (with a link to and from the Mount Waddington Regional District website) Development of a definable and consistent image for Port Alice and it‟s products and services Update pamphlets/brochures Since various equipment and services are unavailable, provide valid information on recreation opportunities in and around Port Alice, in order to allow visitors to be prepared upon arrival: perhaps with their own equipment. Make all information reflect reality. Assets and tourism products First impressions Visitors can be strongly influenced by the first impressions of a destination. The team recorded their first impressions of Port Alice which included: Positive first impressions: A safe road and a scenic trip into the community with beautiful “white gray” trees lined along the road. Nice welcoming feel to the community with great access to the ocean via the sea wall. It appeared to be a boating paradise. The homes were well kept and clean. It was easy to find everything and navigate the community. The place felt relatively untouched due to its remote location. The signage was really welcoming, except for the hotel sign which looks weathered. The streets were quiet I was intrigued by the sea side walk, sea lions and the lakes on the way in I heard the sea lion calls first thing in the morning and felt like I was in a unique place I liked the green, west coast feel of the community Loved the picture perfect scenery –cormorants, sailboats, with log boom coming into the mill Great drinking water I like that I can get close to the water Country, quaint feel to the town Tourism in Port Alice: Fit and Future Potential Page 17 Negative first impressions I thought it looked a bit like an industry town when I saw the tanks and public works as soon as I entered the community The exterior of some houses look weathered The community didn’t feel vibrant There was no definable core area of the town that invited me in as a visitor No signs to amenities-no bustling community center Some areas of the community looked bland What are the natural and cultural assets in the Port Alice area? Port Alice and the surrounding region are rich in natural, cultural, and historic assets that have the potential to be used for tourism development. To date, the areas rich natural environment is the best developed and opportunities currently exist to expand upon the historic and cultural products in the region. Port Alice has a strong competitive advantage due to the amount of high quality outdoor recreation settings (land and water based) situated in this stunning west coast wilderness environment. There are numerous opportunities for freshwater and saltwater activities as well as the opportunity to have land based tours. The area has special geological features and a variety of wildlife that are popular to visitors (bear, cougar, whales, birds, fish). There is the potential for Port Alice to share its rich history to visitors this could include showcasing their natural resource based industries. Port Alice and the surrounding region are rich in natural, cultural, and historic assets that have the potential to be used for tourism development. Natural Assets The Regional District of Mount Waddington Coordinated Outdoor Recreation Resource Initiative includes a comprehensive outdoor recreation inventory list. This report was prepared for the Regional District of Mount Waddington on July 21st, 2009. The Port Alice Official Community Plan has a list of Natural and Cultural amenities in the area that can be used in addition to the Mount Waddington recreation list. The natural assets of Port Alice are ideal for outdoor recreational enthusiasts, wildlife viewers and to those seeking solitude. The ocean, lakes, rivers, forests, mountains, and wildlife provide more than enough opportunity to expand upon summer activities such as boating, fishing, outback adventures, hiking and mountain bike riding. The wildlife in the Port Alice area provides Tourism in Port Alice: Fit and Future Potential Page 18 year round viewing opportunities. The unique rainforest environment and geological features are also, ideal for film tourism operators seeking remote locations for movie/television production. Port Alice currently has the infrastructure needed to attract visitors for summer activities and winter wildlife viewing, although there is limited access for visitors to partake in all activities. At the present moment Port Alice is in need of operators that can provide experiences for visitors. Cultural/Historical Assets Port Alice has the potential to tap into its existing cultural assets such as the pulp mill, logging, mining industries, local artisans, and special events/festivals. Similarly, the historical assets such as the old town sites cemetery, old Spry logging float camp, and Yreka mining site could provide interesting experiences for heritage tourists. Since its beginning, the village of Port Alice has been structured around resource based industries which can provide value-added opportunities to experience a working village or “outdoor museum” which is not readily available in other mixed The highlight of the research team industry communities. was watching a barge dump its logs one night, south of the Mill. The experience was a “one of a kind” adventure and it provided education to the visitors about the logging industry, the mill and its role in heritage and culture of Port Alice. The community boosts a variety of talented artisans from photographers, printmaking, woodcarvers, sewers, quilters, knitters, water color, acrylic and oil painters, and jewellery-makers. While, some of the art is displayed in the local heritage center and gift shop there is great potential to pool their talents together to create an artisan cooperative. This would enable space to be freed up in the heritage center, while dedicating an area specifically to the local artistic talent. This facility could sell members artwork in one end and provide visitor services in the other. Another low-cost idea would be for artisans to work together to create an “artisan circle tour” where visitors could pick up a brochure at the visitor information center and then visit galleries within the community. The village‟s existing festivals are a low/no-cost way to promote Port Alice and can be viewed as an opportunity to expose visitors to the community. It will be necessary for the community to maintain a strong base of volunteers and work together retain and add community festivals and events. These have a dual benefit of enhancing community pride and spirit, while exposing Port Alice to visitors. Although, the historical buildings of the old town site of Port Alice were burned down, there are a number of old landmarks available that could be revitalized in a way that visitors learn about the heritage of the community. These heritage assets are somewhat time sensitive to restore as well since much of the stories are kept by seniors within the village. (Example sites include: the cemetery and previously renowned church that was situated within the golf course and the Yreka Mine and old town site on Comstock Mountain and finally, the remaining pillars of the Tourism in Port Alice: Fit and Future Potential Page 19 previous largest floating logger‟s camp). Currently, the potential of these historical sites are not being fully utilized and/or are market ready for tourists. Finally, as Port Alice sits on Quatsino First Nation‟s traditional territory, there is non-existent information into the Kwakwaka‟wakw peoples or partnerships that have been made with the Quatsino Area village, Coal Harbor etc. Many domestic and international visitors are thirsty for aboriginal knowledge and tourism experiences. In partnering with neighbouring villages and the First Nation bands within the Quatsino area there is potential Many communities do not have the for boat tours to these villages to satisfy this niche richness and diversity of the natural market. and cultural amenities mentioned here. But having an amenity does What visitor experiences could these assets not equate to economic produce? diversification unless they are Many communities do not have the richness and “turned into” places and spaces for diversity of the natural and cultural amenities mentioned visitor experiences to occur. here. But having an amenity does not equate to economic diversification unless they are “turned into” places and spaces for visitor experiences to occur. It will require some creative thinking to identify which experiences Port Alice wants to provide to visitors, and then some investment into getting them ready for people, and promotion so that they know they exist. The table in Appendix C provides Port Alice with some ideas on which tourism products could result from their combination of amenities. Resident support To what extent to Port Alice residents support tourism development? Resident support for tourism is important because they are key players in the planning process. Without resident support there may be hostility to the tourism development projects that take place in the community. With it however, the overall visitor experience will be enhanced because there will be a sense of community cohesion and sense of receptivity to visitors. Additionally, community members will have a more developed understanding of the issues, choices, and concerns and contribute to monitoring the impacts of tourism. Resident support also assists in helping to develop capacity among residents for tourism development. To increase population sustainability, people have to feel that the community is somewhere they want to live; they need to feel that they are in a community where their opinion matters and their thoughts are taken into consideration. Visitors will be able to see and feel resident support and will view the Village of Port Alice as a desirable community to relocate to and/or visit. To gain an understanding of resident support, a survey was distributed throughout the Village of Port Alice which measured resident perspectives on tourism. By conducting this survey, the perceived benefits and costs associated could be weighed as well as the level of community support. In addition to the survey, workshop activity measured the hopes, fears/concerns, things to do/see in Port Alice, and questions they have about tourism to gain a more broad understanding of how residents view tourism. Tourism in Port Alice: Fit and Future Potential Page 20 These findings are displayed in the graphs below: Resident opinions about pursuing tourism in Port Alice 9% I would like to see us pursue tourism I am a bit cautious about pursing tourism 91% Of those who responded to the survey, 91% indicated that they would like to pursue tourism and 9% indicated that they were a bit cautious about pursuing tourism. No respondents indicated that they did not think tourism should be pursued. Perceived Benefits from Tourism Resident perceptions of benefits associated to tourism for Port Alice It will attract new residents 89% It would increase property values 86% It would bring in new revenue for businesses 83% Tax contributions for the community 80% Enhanced community and festivals 69% New recreation facilities 63% More special events and festivals 63% It would enhance the quality of life 60% Other 3% I do not think tourism would benefit Port Alice 3% Tourism in Port Alice: Fit and Future Potential Page 21 When asked to identify their perceived benefits of tourism in Port Alice the top three rated benefits were, attracting new residents at 89%, increasing property values at 86%, and bringing in new revenue for business at 83%. Only 3% of respondent indicated that they do not believe tourism will bring any benefits to Port Alice. Perceived Costs of Tourism Resident perceptions of costs associated to tourism for Port Alice It would require public investments in infrastructure and marketing 63% It will attract new residents 29% It would require more law enforcement 26% I do not think there are any costs for Port Alice 20% The jobs may not for our current workforce 14% It would result in increased costs of living 11% It would result in congestion and increased traffic 11% It would decrease overall quality of life 11% It would limit access to recreation facilities Other 9% 3% When asked to identify their perceived costs of tourism in Port Alice, the top three rated costs were, requiring public investments and infrastructure and marketing at 63%, attracting new residents at 29% and requiring more law enforcement at 26%. Only 9% of respondents indicated that tourism would limit access to recreation. Tourism in Port Alice: Fit and Future Potential Page 22 Length of Residency Of the respondents, 54% indicated that they had lived in Port Alice for more than 10 years, 26% indicated that they had lived in Port Alice between 2 -5 years, 17% indicated that they had lived in Port Alice for less than 2 years, and only 3% indicated that they had lived in Port Alice between 5-10 years. Hopes/ Fears Port Alice residents‟ hopes and fears surrounding tourism development were derived through the survey, a workshop activity and face to face conversations with Port Alice residents. The findings are summarized below, and the detailed findings are available in Appendix B. Hopes: Respondents feel that the Port Alice community needs to be open to new ideas, change and “forward thinking”, as they believe that change will happen inevitably. It is hoped that new people, particularly entrepreneurs, will enter the community, bringing with them new ideas and new businesses. Residents mentioned a number of business development ideas including a high-end resort, recreation businesses, a marina marketplace and partnership formation with tourism associations and regional business operators. A co-op for local artisans was identified as a way to encourage and market local arts. Residents hope that tourism information about Port Alice will become more accessible on a regional, provincial, national and global level. Port Alice residents would like to attract tourists to their community, but only tourists who will respect their home. Residents hope to maintain the “small town feel of Port Alice” while Tourism in Port Alice: Fit and Future Potential Page 23 enhancing community pride, vibrancy, enthusiasm and involvement. Expansion of community services including healthcare, chamber of commerce, coast guard auxiliary, and a marina are hoped to accompany tourism development. A skateboard park, volleyball court, swimming pool and tennis court are among the infrastructure improvements Port Alice residents hope to see along with tourism development. Port Alice residents hope that tourism activity will lead to a healthy community which will attract new residents, increasing Port Alice‟s population. From a community sustainability standpoint, it is hoped that the community will be available for future generations and that diverse job opportunities will be created. Fears Port Alice residents expressed fear about inflation of housing prices, commercialization and crowding accompanying tourism development. Residents also expressed a fear of change in terms of “city people” inflicting their values on the community, suddenly having visitors in areas that residents identify as “theirs” and potential impacts on wildlife. There is also a fear that a lack of change could result in continued dependency the mill, population decline and housing deterioration, and could potentially lead to Port Alice becoming a transient town, fatalities on the Port Alice Highway due to poor visibility and a lack of land access for tourists and residents. Note: The survey and ideas expressed in the workshops should not be viewed as representative of all Port Alice residents as they were obtained from people who chose to attend the workshops and could under represent people who were working, away (seasonal residents) or busy. The team met with numerous additional individuals outside of the workshop and have incorporated their perspectives as well. Infrastructure What is the status of the required infrastructure for tourism? Based on site visits and discussions with residents, there are some investments required in infrastructure to support tourism development. 1. Access to the water. While Port Alice has a competitive advantage in that it is on the ocean and near lakes and rivers – which could create a variety of visitor experiences – access is currently limited. The completion of the marina would improve access to the ocean opportunities including motorized and non motorized boating. The marina will require a unique business mix to provide the supplies, equipment and services that are needed for activities and efforts should be made to factor them all into the mix. This may mean that there are some loss leaders in the marina which provide essential visitor services (information, arts/heritage) while additional commercial ventures bring in revenue to support marina operations. The team left a comprehensive list of case Tourism in Port Alice: Fit and Future Potential Page 24 studies and best practices in marina development and operations for the Director of Operations. 2. Signage to outdoor recreation venues. As others have identified, there is a need for enhanced and consistent signage to the outdoor recreation settings near Port Alice. If these are the most readily available attractions for visitors and the core of the tourism development strategy, they must be made more accessible through investments in signage. Currently, limited signs (based on primary use for logging) are available to direct people to campsites and sites of unique interest. Collaboration with the regional district is suggested here to ensure visitors to the region receive consistent information and directions to navigate safely within the area. Moving forward Overall assessment of tourism potential Port Alice has strong potential for tourism development. Even at a time when many communities are incorporating tourism into their planning, Port Alice has a few competitive advantages that others do not (i.e. access to fresh/salt water, protected inlet, unique wildlife viewing opportunities, unique natural features such as vanishing rivers). Tourism development does not just happen, and if it does, it is usually not long until numerous negative impacts emerge. If Port Alice pursues tourism, as residents are suggesting, it is vital that a tourism strategy is developed soon and that a vision is developed for how tourism should interface with the community. Investments should be made when “times are good” as tourism takes some time to get going and become an integrated part of the economy – waiting until other industries fail would leave the community in a vulnerable position. The time is also right since other North Island communities are moving forward with tourism initiatives (such as North Island collaborative tourism marketing) which will bring more visitors to the region. If Port Alice does not enhance the image or experience of current visitors who happen to make the trek into the Village, they may risk having perception problems at a later date. Recommended process To move forward, this section will outline a basic process that would lay the foundation for future tourism development. It will also pose some alternatives for Port Alice to discuss in terms of the level of engagement they want with tourism. 1. Vision – to build on the momentum of the discussions currently taking place in Port Alice about tourism, it is suggested that a visioning process around tourism and how it will interface with the community be undertaken. What does the community want tourism to look like in 5 years? In 10 years? And in the longer term? What types of visitors will be coming? Where will they be going? What will they be doing? And how will residents of Port Alice be benefiting from visitation? Painting this picture up front will identify the outcomes that are desired in the community and allow planning to happen to bring those about. Tourism in Port Alice: Fit and Future Potential Page 25 2. Commitment – Tourism is a long term planning process so it should be embedded into the official community plan and some form of “group” needs to emerge to develop a strategy that brings about the vision identified in step one. Some of the ideas generated in this report could become a part of that strategy and the group should focus on a balance of short term, easy initiatives to give them confidence – but also set their sites on some longer term goals. Many communities set themselves up for failure by focusing on one big long term and expensive project which, if unrealized, can take dis-empower people from further engagement. 3. Foundation – Port Alice should identify early on, based on the visioning process, what tracts of land and water need to be designated for tourism use. Ensuring this is part of the OCP process and that zoning and approvals are based on a longer term vision (and linked to economic development) will save time later and reduce community tension about land use. Additional foundation pieces include thinking about what sort of position is needed at the Village or District level to support tourism development. Some communities secure a position for tourism development and others incorporate it into economic development. Funds for these positions can be obtained through outside sources and should not solely focus on marketing but on product development, which is where Port Alice needs the focus right now. How deep into tourism should Port Alice wade? Option 1: Toes in – focus on enhancing the experiences visitors are currently having which would require limited investments but would also generate limited economic impact. Option 2: Knee deep – incorporate tourism as a more significant economic agent by investing in infrastructure that attracts new markets to the community, attracting new investment opportunities. Requires investment but brings about greater economic impact. Option 3: Waist deep – embed tourism as a key economic driver where Port Alice becomes a resort community. Requires attraction of larger outside investors to create accommodation and attractions and investments in marketing. Previously, Port Alice was given a grade on current tourism development using the ingredients for success. In the following table, ingredients are used to identify short and long term projects for Port Alice which may be incorporated into the tourism strategy. Ingredient for success Respect and support for tourism Planning Short term tasks Continue dialogue about tourism in the community by hosting education workshops, learning from other communities. Do a visioning exercise to determine how to integrate tourism into official community planning. Tourism in Port Alice: Fit and Future Potential Longer term projects Monitor resident support for tourism throughout the process (annual check in such as town hall, survey) Develop a tourism strategy which identifies goals for product development, marketing, visitation, Page 26 Undertake a short term action plan that identifies quick, no cost or low cost ways to move forward. Develop a new “lure brochure” for Port Alice that puts out an image of the unique natural and cultural amenities that will attract desired visitors. Identify the markets that fit the amenity mix in Port Alice. Organize special events to bring people into the community to raise awareness. Pursue current markets such as mountain bikers and other outdoor recreation users to seek their input on what Port Alice can do to accommodate their needs. Revise the current Village website with content for visitors (consistent with the brochure). Take control of the image being presented of Port Alice by getting linked in on key websites (regional, provincial). infrastructure. Collaboration and partnerships Work with neighbour communities to let them know your goals around tourism and to assist getting Port Alice on visitor “maps”. Unique experiences Keep what is unique about Port Alice in site at all times to differentiate the visitor experiences that can only be had there (cougars, unique land features like vanishing/disappearing rivers, west coast working community etc). Get unique experiences ready for visitation so they act as “must see or do” opportunities. Dispel the perception that Port Alice is too remote by comparing with the access to other west coast communities (i.e. from Nanaimo it is 3.5 hours on a very bad road to Tofino, 4 hours to Gold River or 4.5 hours on excellent roads to Port Alice) Ensure that Port Alice is located on Work with regional tourism marketing initiatives and adjacent communities to link on projects (special events, driving tours, back country facilities, marketing) Use the unique experiences as the consistent backdrop for tourism in marketing, and then add to that a broader mix of visitor experiences that may be available in other Island communities. Come up with additional unique experiences by linking with adjacent communities for special events, circle routes, coastal routes, etc. Work on securing the marina to enable access to the ocean to link land and water amenities for boaters and land based visitors. Enhance access to key natural attractions through improved signage, adding information on visitor information, constructing and Awareness among markets Web presence Work with regional tourism marketing initiatives to obtain support and advice on how to reach desired visitors. Invest, as appropriate, in marketing initiatives to reach desired visitor markets. Seek free publicity by hosting organizations that can help spread the word about what is in Port Alice (i.e. mountain bike organizations, magazines, kayak, wildlife photography, etc). See the suggestions in the marketing section of this report. Easy access Tourism in Port Alice: Fit and Future Potential Page 27 regional tourism maps and signage (first mention of Port Alice on the Island HWY is 82 km from the community) Viable business sector People to work Strong leadership Strong first impressions Ensure that local businesses are invited to the table for tourism and that their realities are understood by any tourism coordination group. Ensure that local businesses are promoted by community residents (word of mouth). Encourage all accommodations to get approved status by Tourism BC to ensure that Port Alice appears in the BC Accommodations guide. Currently, there are NO accommodations listed in the guide which could send the message that there is no place to stay. Overnight stays account for approximately 60% of all visitor expenditures so visitors who stay in adjacent communities will spend their money there as well. Identify gaps for the supplies and equipment that may be needed to serve the needs of the markets that are chosen by the community. Encourage volunteers to participate in initiatives such as special events, heritage center. Identify local champions to move tourism forward in the community. Develop some form of group structure (i.e. Advisory group) to continue moving ideas forward and develop the strategy. Ensure business, residents and government stakeholders are all around the table. Keep visual amenities front and center when incorporating new built structures. Tourism in Port Alice: Fit and Future Potential distributing maps. Work with regional partners to ensure roads are maintained and safe for visitors. Add GPS coordinates to back country signage and maps perhaps to assist in navigation. Identify businesses that are desired for the commercial mix in the community (we identified accommodation providers, food and beverage, adventure tourism (kayak, land tours, wildlife viewing, charter boats), retail outlets. Identify what mechanisms can be put in place to attract local businesses to the community (taxes, zoning, affordable housing, cooperatives). Actively solicit new entrepreneurs to relocate to Port Alice and support their ventures. Ensure that outside investors seek locals for employment postings and/or provide local housing to ensure that population loss is curbed. Consider applying for funding to support the development of a strategy and to develop skills in tourism among identified champions (see funding resources in appendix) Consider encouraging a consistent theme for new built structures that link with the heritage of the community. Make pull outs and visitor services appear readily to visitors. Page 28 Balanced interests Visitor information and services Attention to visitor experience Keep the social, economic and environmental impacts in mind as the tourism strategy is developed. Keep the visitor information center in an easily accessible, stable facility such as the current location. Add better signage to the exterior to stand out better from the road. Consider expanding the visitor center and heritage resources to occupy the entire front of the current location and within, separate the areas of visitor information, heritage (museum) and retail more clearly. Incorporate local wood products into community facilities to showcase the heritage. Ensure information is available to visitors when the information center is not open – add external signage, brochures that are available (with maps) after hours etc. Continue to hire visitor information workers but add a component to the job description to work on some of the improvements to marketing materials and displays, interpretive brochures, web updates etc. Develop a couple of “package ideas” for visitors who are in Port Alice for a day, two days or a week – tell them what they need to do while in the community (i.e. wait for the tide to leave to go out to Walk out island where you could have a wooden Tourism in Port Alice: Fit and Future Potential Develop new exhibits to showcase the unique features in the area such as: 1) cougars (new display on cougars, their habitat, awareness of human/cougar interaction, historical incidents). Note – important to do this to balance people‟s fear of exploring the outdoors with their safety. 2) The mill (new display that showcases the place of the mill in Port Alice‟s history is needed – and a display done by Neucel on the products that are made in the current facility would be beneficial). Incorporate a commission structure for the arts and crafts/retail at the heritage center and designate where the funding should go towards (i.e. Heritage center improvements or operations). A floating structure that allows options such as: a) 30% commission, b) 15% commission plus 8 hours of volunteer time a month, c) 0 commission for 16 hours of volunteer time a month is common elsewhere. The amounts and hours can be adjusted to suit Port Alice‟s circumstances. Peak people‟s attention about Port Alice by naming the road out to the community, and making the journey out to the West coast a “must do” journey (unique signs, pull outs, quirky photo opportunities (boots, cougar structures etc). Focus on building up the business sector to provide for options for visitors (lunch, retail, learning). Get testimonials from visitors or start a Blog for Port Alice to allow key markets to comment (i.e. mountain bikers, photography visitors). Page 29 Appropriate infrastructure investments structure such as a sea lion or cougar, or ? that people want to go and see and take a photo with. This keeps them in the community for a few extra hours to have a coffee or lunch and learn about the area. Continue to work on funding formula for the marina as a central component of infrastructure to create access to land and water. Retail opportunities Enhance arts and crafts retail opportunities that are currently available (see visitor info in this table). Continue to use local products as much as possible in retail items and encourage value added items for sale to visitors. Consistent funding Seek funding to support special events in the community, to undertake improvements to the heritage facilities and to hire tourism development work. Skills and expertise Continue to build understanding of tourism among the community by engaging, hosting workshops. Identify champions within the region with expertise to offer on tourism strategy development, marketing etc. and use them throughout the process. Tourism in Port Alice: Fit and Future Potential Enhance navigation and visitor service signage in the community and to the natural amenities that are being promoted (and artisans). Determine type of accommodations and location for visitor infrastructure in land use planning discussions (based on visioning process). Invest in outdoor recreation infrastructure to support current visitors needs (mountain bike areas etc) Add retail opportunities to the marina in the business mix to get people down to the marina (from land) and off the boat onto land for water visitors. Add supplies and equipment retailers for outdoor recreation opportunities (gas, maps, repairs, food and beverages) Depending on level of engagement with tourism – determine investments for infrastructure and marketing and ensure negotiations with outside investors bring money back into the community for taxes and for the development/operations of new tourism infrastructure (trails, signage) Page 30 Resources to move forward Funding sources 1) Community Futures British Columbia http://www.communityfutures.ca/provincial/bc/programs/economicdevelopment/community-economic-adjustment-initiatives.php Community Futures is an organization that has played a strong role assisting communities with economic adjustments to rural communities. This is a resource Port Alice can use that to diversify the community away from being a one resource town. This organization provides money for project funding that will aid the community in community capacity building, new manufacturing opportunities, technology, film and sport, tourism, and local economic infrastructure developments. Port Alice can use this resource to acquire funding for projects identified within the tourism strategy or to coordinate the start up of some new business ventures. 2) The Union of British Columbia Municipalities-Community Tourism http://www.civicnet.bc.ca/EN/main/funding/tourism-marketing/community-tourism.html The Union of British Columbia Municipalities created a Community Tourism Program in 2005. This program is funded by the Province of British Columbia and is intended to assist local governments in increasing tourism and building a stronger community. Applications for this finding are presently being collected. Allocation-based grants will distributed to communities to support their local economy and community activities. Port Alice can utilize this resource to acquire funding to improve the current marketing, improve infrastructure, and improve the local economy. 3) Tourism British Columbia: Community Tourism Opportunities http://www.tourismbc.com/IndustryPrograms/BuildingAndGrowingYourBusiness/Community _Tourism_Programs.aspx Tourism BC works with the six Regional Destination Marketing Organizations within the province to aid communities with tourism development in their communities and create a program to aid them with this process. The Community Tourism Foundations program was created to accomplish this. This program has the ability to assist Port Alice with destination planning in regards to marketing, and seeking co-op marketing support for communities that have goals and strategies outlined to move ahead and advance tourism. While funding support may not be available in 2010, if it is Port Alice can take advantage of a couple programs facilitated by the Community Tourism Foundations program. These are: Tourism in Port Alice: Fit and Future Potential Page 31 Community Tourism Foundations “The Community Tourism Foundations program assists communities in developing a comprehensive multi-year tourism plan.” Community Tourism Opportunities “Community Tourism Opportunities (CTO) is a province-wide program that provides cooperative funding for eligible tourism activities in communities throughout BC.” Sport Tourism “Tourism British Columbia works in partnership with 2010 Legacies Now on various sport tourism programs and initiatives aimed at helping communities leverage the benefits of this rapidly emerging sector.” 4) Canadian Rural Partnership The Community Development Program, Building Rural and Northern Partnerships is a program which offers funding to assist rural and northern regions to get information, and access/develop the expertise, tools and processes they need to: Respond to rural/northern challenges and opportunities; and Become more competitive by collaborating regionally, building on their local assets and developing unused potential. The objective of the program is to support stakeholders in the development of collaborative activities which engage communities and develop and transfer knowledge to address one or more of the rural/northern priorities. The Canadian Rural Partnership could be used a source of funding for regional product development or developing knowledge about tourism development in rural areas. http://www.rural.gc.ca/RURAL/display-afficher.do?id=1242239600032&lang=eng 5) Western Economic Diversification Western Economic Diversification Canada (WD) offers numerous funding and assistance programs through the Western Diversification Program, including: Funding for Business: WD works in partnership with financial institutions and not-forprofit organizations to improve access to funding for small businesses. Funding for Not-for-Profits: WD provides assistance to research organizations applying for Canada Foundation for Innovation grants, and support for conferences organized by non-profit organizations. Funding for Infrastructure: WD works with provincial and municipal governments, as well as other federal departments, to deliver a wide variety of programs that benefit the West. http://www.wd.gc.ca/eng/244.asp Tourism in Port Alice: Fit and Future Potential Page 32 The following programs are available off the Heritage Links website at: http://www.heritagecanada.org/eng/links/fund.html#prov Vancouver Foundation The Vancouver Foundation is Canada‟s largest community foundation, constantly working to improve the lives of people living in British Columbia. The Foundation supports innovative projects under the scope of 3 different programs: Community Impact Grants, Special Grants, and Partnership Grants. Community Foundations of Canada and Benjamin Moore: Community Restoration Program This initiative offers cash grants (up to $4,000) and paint (up to $750 retail value) to support registered charities with heritage restoration projects in Canada. Cultural Spaces Canada Not-for-profit arts and heritage organizations and some governments and agencies can apply for funding for the improvement of physical spaces for artistic creativity, presentation and exhibition, including the renovation and expansion of arts and heritage facilities. Infrastructure Canada Program (ICP) ICP invests primarily in green municipal projects, but also considers cultural and recreational projects. Municipal Rural Infrastructure Fund (MRIF) MRIF helps fund small scale municipal infrastructure projects, contributing an average of one third of total project costs. Canadian Museums Association Bursary Program Funding is available for individual professional development through events related to museum studies. Individuals must apply for a bursary before the event and are eligible for a maximum of five bursaries or $5,000. Museums Assistance Program (MAP) Incorporated, not-for-profit museums, heritage services organizations, and Aboriginal governing bodies/ organizations supporting Aboriginal heritage can apply for project funding related to Access to Heritage, Exhibition Circulation Fund, Aboriginal Heritage, Organizational Development, and the Canada France Agreement. Tourism in Port Alice: Fit and Future Potential Page 33 Appendix A: Things to do and see in Port Alice Suggestions from residents during the workshop and in individual meetings Recreation Water Sports: Canoeing, Kayaking, Sailing and Power Boating. Fishing Charters (salt water & fresh water) Sea Otter Tours West Coast Exploring Hiking Golf Caving Camping Bike Trails Back Road Tours Water Eco-tours Geo-Caching Swim with salmon spawning Industrial Tourism Mill History Old Mines: Island Copper, Benson and Yreka Fish Farm Tours Logging Roads Logging Operations Wildlife Opportunities Jellyfish Whales Sea Lions Seals Starfish Jellyfish Otters Eagles Bears Deer Ferrets Cougar Sighting Eagles Trumpeter Swans Merganzers Mallards Tourism in Port Alice: Fit and Future Potential Page 34 Wildlife Natural Assets Eternal Fountain Devil‟s Bath Disappearing River Reappearing River Link River Access to Winter Harbor and Quatsino Gooding Cove Merry Widow Mountain Waterfalls Falls before Old Crystal waters fish farm Marble River Marina Roads Tall Trees Mountains Natural vegetation potential for botanical gardens Inlet Lakes & Rivers Wild West Coast Panorama View – PA 10, J Main Environment – Relaxing Painter‟s paradise Gateway to the West Coast – Side Bay (Sand) Access to Brooks Peninsula Events Rumble Fest Course & Event (annual race) Loggers Breakfast Local Artisans Woodworkers Photographers Knitters Painters History Old town sight, Church and Graveyard Tourism in Port Alice: Fit and Future Potential Page 35 Appendix B: Hopes and Fears/Concerns Identified by Port Alice Residents in Workshop Hopes New ideas o Need to bring new ideas o Need to be open to new ideas o Be open to change o We need “forward” thinking o Change is going to happen and will continue to happen Leadership o To bring new people o To bring new business Community attractiveness o Keep small town atmosphere o Hotel fixed up and marketed o More vibrant community o More community pride More enthusiasm More community involvement Attract tourists o Who will respect our home Population o Increased population o New residents o Attract new people to the community New small businesses created o High-end Resort Nothing like that on the North Island Possibly Juene Landing o Recreation Canoe/kayak rentals Canoe/kayak tours (routes) Swimming pool Tennis court More amenities o Sales o Expansion of small businesses o Marina Marketplace Tourism in Port Alice: Fit and Future Potential Page 36 o Partnerships o TAVI and other tourism associations Sustainability o Retention of young (next) generation in the community o For the community o Food sustainability o Diversification o Leave a healthy environment for our children o More global view of region o Creating jobs for residents o Increased economic opportunities New development Improved infrastructure o Improved Highway o Skateboard park o Volleyball court o Sandpit o Tennis court Expansion in Services o Healthcare o Chamber of Commerce o Search and rescue o Enhanced Coast Guard Auxiliary o More planned community events and activities o Trail walks Supervised o Marina Encourage local art o Co-op for artisans o Push artisans and local talent Market the community o Brochure rack o Information that is easily available o Informing people of attractions o Better known around the province/country/world o Start to pursue eco and adventure tourism Access to Brooks Peninsula Develop a walking tour Fears/Concerns Inflation Price gouging Housing o For residents o For new residents Tourism in Port Alice: Fit and Future Potential Page 37 Implication of No Change Becoming a transient community if things don‟t change Continued dependency on the mill o History of wanting tourism when the mill is down or not doing well o That the mill might shut down The highway o Somebody will get killed on the road access from Hwy 19 o no visibility o fix the road sides across the Island resistance o “fear of all the unfound fears that have previously been promoted in the community” Land access for tourists Accommodations for tourists fear properties will continue to deteriorate and there will be more vacant houses o the become a risk Crowding Too big of a footprint Losing the “wilderness” aspect of our area Change “Big City” people often try to change small town venues Shooting our wildlife as we encroach on their lives Local‟s wage expectations may be high for small businesses or difficult to attract work for them The “it‟s our place” mentality o Willingness to inject $‟s into tourism Commercialization Becoming to commercialized Tourism in Port Alice: Fit and Future Potential Page 38 Appendix C. Table of Natural and Cultural Amenities in Port Alice Assets Description Lakes Victoria Lake Kathleen Lake O'Connell Lake Alice Lake LeMare Lake Rivers Disappearing River Reappearing River Link River Marble River Ocean Access to Winter Harbor and Quatsino Access to Brooks Peninsula Inlet Potential Visitor Experience Boating, Fishing & Wildlife Viewing, Swimming, Camping Geological Interpretative Tours River Kayaking Fish Hatchery Interpretive Tours Boating, Fishing, Wildlife Viewing Waterskiing, Wakeboarding Gooding Cove Side Bay Kayaking, Canoeing, Sailing, Power boating (Commercial Tour Operators) Diving Caves Eternal Fountain Devil‟s Bath Geological Interpretative Tours Caving, Geological Natural Interpretation Tours Waterfalls Bear Falls Swimming Waterfront Lions Park Painting, Photography Workshops/Live Art Tours Wilderness Surrounding Area - Port Alice Wildlife Trails Sea Lions, Bears, Otters, Deer, Elk Cougars, Marine Life, Eagles, Birds, Fish Alice Lake Loop Recreation Area Tourism in Port Alice: Fit and Future Potential Geological Interpretive Tours, Zip Lining High Ropes Course, Sightseeing Wildlife Viewing Tours, Photography Bird Watching, Sport Fishing Camping, Boating, Wildlife Viewing, Swimming Page 39 Islands Walk Out Island Mountains Merry Widow Mountain Natural vegetation Back road Tours, ATV Tours, Mountain Bike Riding Geocaching Hiking at low tide Hiking, Snowshoeing, Rock Climbing Cross Country Skiing, Float Plane Tours Greens Port Alice Golf Club Botany Tours, First Nation's plant usage interpretation tours Potential Botanical Garden Golf Marina Roads Port Alice & Surrounding Area Scenic Tours - History and Wildlife Archaeology Port Alice & Surrounding Area Interpretive Tours Tourism in Port Alice: Fit and Future Potential Page 40 Cultural Assets Heritage Mill History, Town History (Old Town site) Old Mines: Island Copper, Benson Yreka Scandinavian Community Logging Spry Floating Community War History Fish Farm (Aqua Culture) Church & Graveyard Events Artists Rumblefest Interpretive Tours, Mill Tours, Inspiration for Artisans and Writers, Themes for Special Events, Heritage Center or Museum, Barge Viewing Interpretive Signage, Offroading Adventures Logging Operations: Historical & Modern Logging Tours Historical Tours Historical Tours Historical, Natural Fish Hatchery, First Nations Interpretive Tours Historical Tours Logger Days Canada Day Fun Time Tournament Labour Day Tournament Adult & Kid Bike Race, Salmon BBQ, Concession Beer Garden, Logger activities, Greased Pole, Kids Races & Adult Dance Hotdogs, Pop, Bike Decorating Baseball Games, Beer Garden, Concession Baseball Games, Beer Garden, Concession Woodworkers Photographers Knitters Crafters Artists Artisan Tours, Local Souvenirs for Heritage Centre, Photography Tours, Art Workshops. Artisan Workshops, Home & Art Center Tours Craft Workshops Artisan Tours, Local Souvenirs for Heritage Centre, Tourism in Port Alice: Fit and Future Potential Page 41 Appendix D. Visitor service amenities in Port Alice Name Capacity Quatsino Chalet 75 Bedroom Apartment (Fully Furnished) 24 Bedrooms Hotel P.A.M. B&B Seasonal Inlet Haven B&B 2 Bedrooms Westgate B&B 2 Bedrooms Oceanside B&B Seasonal (June – October) Sandy Pines Guest Home New (Fully Furnished Condo) Copper Coast Resort Potential Vacation Homes Forest Grove Apartments 9 (2 Bedroom) Units Fully Furnished Village of Port Alice Campground Port Alice RV Park Campground 22 Spots – Full Service Amenities in Port Alice Grocery Store Convenience Store RV Park with Showers & Laundry Hardware Store Liquor Store Thrift Shop Medical Centre Library with Public Internet Access 24 Hour card-lock gas station Restaurants Accommodations Tourism in Port Alice: Fit and Future Potential Page 42 Recreational Amenities in Port Alice Fitness room and gymnasium Ice Arena Seawalk, trails and beaches Rumble Mountain Bike Trail Boat launch and a private yacht club 9-hole Golf Courses Alice Loop Recreation Area Campsites & Trails Name Offers Campsites Link River Regional Park Marble River Campground Pinch Creek Recreation Site Spruce Bay Recreation Site Maynard Lake 3 Isle Lake Lac Truite Recreational Site Eternal Fountain Devils Bath Vanishing River Reappearing River Merry Widow Mountain Camping Camping Camping Camping 22 30 5 ? Trail Trail Trail Trail Trail Trail Tourism in Port Alice: Fit and Future Potential Page 43 Appendix E. Port Alice’s Local Artisans Artist and/ or Studio Name Aryfer Studio-Frank Walter Deb‟s Crafts-Deb Egan Diane Inglis Gerald Betts Golden Touch Studio-Shirley & Larry Scott Grace Olsen Janet Hardwick Lisa Inglis Michelle Roberts The Inglis boys Roper Photography-Mark & Tracy Roper Skill/Specialty Oil painter: Portraits & Landscapes & offers lessons Knitting, crocheted & sewn goods Quilt-Maker Woodwork & turning Woodworking & Tile Imaging Studio-Personalizing items Water Color paintings (prints & cards) Sewing (handbags & wallets) Sewn/knitted hand puppets Jewelry maker Woodwork & turning Wildlife/scenic photographs, retouching/repair of black & white color photos, greeting & note cards Tourism in Port Alice: Fit and Future Potential Page 44 Appendix F: Events & Festivals Annual & Past Events 31st Hockey Tournament (4 days) Winter Carnival Canada Day celebrations (July 1st) Rumble Fest (Summer Mountain Biking Festival) Activities Hockey games & Beer Garden Labour Day Celebrations (September) Loggers Sports Day July Informal Gulfing & Curling Tournaments Visual Arts Cultural Crawl (July 29- Aug 1st 2005) Halloween Howl Craft Fair Annual Christmas Tree Light Up Ladies Dessert Night Children‟s Christmas Party & Visit with Santa Community Christmas Dinner Free hotdogs & pop, Bike Decorating, Block dance party Greased Pole, Kids Races, Adult Dance & Beer Garden 3rd weekend in February Baseball Games, Concession & Beer Garden Adult & kids Bike Race, Salmon BBQ and Concession Closest weekend to October 31st Usually the 3rd weekend in November 1st Sunday in December 1st Monday in December 2nd Weekend in December 2nd Weekend in December Tourism in Port Alice: Fit and Future Potential Page 45 Appendix G: Quotes from Port Alice dialogue Cultural Assets “We have a lot of space dedicated to crafts”. “It would be great to encourage tours from the cultural center, along the seafront to the mill with a historical set-up at the gulf course by the cemetery with interpretative signage accompanied with jars which hold different samples showing how the mill‟s pulp is processed.” “It is a safe town” Natural Assets “There will always be swimming holes and hidden spots for the local people-I think with tourism there is an understanding that certain areas will be dedicated specifically for visitors.” “I think the marina development and an increase in tourism would be great-also, whatever would bring people for more land-based tours.” “We should have an art gallery of local scenery, then have interpretive walks to show case the areas.” “I believe tourism will bring chartered fishing boats, but I think land-based interpretative tours would be good”. “The diversity of wildlife we have in Port Alice is unreal, just astonishing” “It is painfully obvious what is here” (In terms of the scenery that surrounds the community) Fable – Irish Captain in 1920 was out in foggy conditions and said “ran into an Island the freaking islands got right in my way” Marketing Potential “We need workshops to develop and walk people through the tourism process such as marketing and small businesses resources.” “There needs to be quality products, something for every visitor, preparation, professionalism, and finesse in the presentation of these products.” “A Hidden Gem” “We need to promote what we have” “Gateway to the wild West Coast” "We have to get the word out that this place is here" "99% of people believe the island ends at Campbell River but they are missing the best part" "We need the Ogopogo here to draw people in" "We have everything Tofino has" Tourism in Port Alice: Fit and Future Potential Page 46 Resident Perspectives The Community’s Population “The family dynamics in the community have changed. I would like to see a rebirthing of the town with more families like it used to be. Economically it would make sense if people stayed and there would be a future for Port Alice.” “It is a safe place for kids and a great place to raise them. Everyone looks out for each other.” “The 12 hour shifts at the mill made it easier for people to live out, it‟s a drawback, and the money is leaking from the community.” “The only way the population is going to grow is if they have the return of 8 hour work shifts at the mill. Also, bussing kids to schools has made the population decline too.” “I want to see an increase in the community‟s population-we get a lot of transient people.” “30% of the Mill workers live somewhere else” “Before I moved here I had no idea what Port Alice was about or how beautiful it was going to be” “I would like to see our family based population increase again, but we need something to bring them here.” “Most are here for the scenery and a place to relax” "Tourism is not a matter of 'if' but 'when'" "[Hanging out with our guests] is our profit" Volunteerism & Tourism “I believe the town is ready for tourism and a lot of people against tourism moved out the last time the mill shut down.” “We have to bring in that marina and we need a swimming pool, sportsplex and bowling alley” “Western Forest Products used to be a really giving company and now they want nothing to do with Port Alice.” “There are only a handful of community members that volunteer.” “I think we should have a dozen entrepreneurs building trails part of the time and the remainder of the time they can be mentored by the older business owners in the community-I know skilled people who would be willing to donate a few hours here and there to make tourism work.” “If tourism was organized properly-I would dedicate some time for this cause.” “Unfortunately, only a handful of volunteers are helping out and the ones that are, are getting burnt out” “Young people need to step up to the plate” “Tourism comes forward every five to ten years and people get their hearts broken” “No one wants to help out and everyone wants to lead” Tourism in Port Alice: Fit and Future Potential Page 47 Community resiliency “My biggest fear is that this process has been a waste of everyone‟s time here and nothing is going to change.” “We need to create longevity and self-sufficiency.” “The Mill used to be very unstable” “Those who were dead set against tourism were the first to leave the first time the mill shut down” “The mill has gone boom to bust a half dozen times” “Everything depends on the mill” “The community will grow too big, too fast. We don‟t want to end up like Tofino” "The mill and logging run this town" "If [tourism] is developed properly it could be a good thing" "With a marina [in Port Alice] you would see 3 more businesses here right away" "[competition] is good" "What kind of business would you bring here? No one lives here" Projects needed and realities faced “None of our lakes have proper signs” “Kayaking will be big; we just need someone to do it” “There‟s really nothing for the women to do here” “Road is a drawback for people” “Quite a few people feel that Campbell River is the end of the Island” "[Port Alice needs structured business] big time" "[BC Ferries] price [increases] killed tourism on this end of the island" "[the marina] would be a really big help" "The town can't afford tourism" "If I lived here full time, I would fly to Vancouver every 2 months to go shopping" Tourism in Port Alice: Fit and Future Potential Page 48
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