The Civil
Advantage
Ethics and Civility
In The Workplace
By
Diane D. White
MBA, CPA, CMA
Executive Education, Inc.
(734) 475-0600
Page 1
Session Objectives
ƒ Understand the basis of civil behaviors
ƒ Recognize the meaning and proven value
of civility
ƒ Review the enduring universal rules for
civil behavior and advantage
g
ƒ Reflect on the cost of incivility
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Why Civility?
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May I Have A Word
ƒ What words or phrases
show what civility means
to you?
Decency
Justice
Community Service
Respect
Honesty
Kindness
Following the rules
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Related, but Distinct
ƒ Politeness is an outward expression of
the heart’s most generous impulses.
Six Politeness Maxims:
Tact
po·lite·ness
1. a courteous manner
2. the act of showing regard
for others
Generosity
Agreement
Approval
Modesty
Sympathy
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Related, but Distinct
ƒ Etiquette is protocol, rules
that rarelyy bend for individual
concerns and needs.
GOOD
ETIQUETTE
et·i·quette
1. conventional requirements as to social behavior; proprieties of conduct as
established in any class or community or for any occasion.
2 a prescribed or accepted code of usage in matters of ceremony
2.
ceremony, as in official
or other formal observances.
3. the code of ethical behavior regarding professional practice or action among
the members of a profession in their dealings with each other.
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Related, but Distinct
ƒ Courtesy is when we are “courtierlike.”
cour·te·sy
1. excellence of manners or social conduct; polite behavior.
2. a courteous, respectful, or considerate act or expression.
3. indulgence, consent, or acquiescence
4. favor, help, or generosity
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Related, but Distinct
ƒ Manners express how we treat others
when we care about them
them, their self
selfesteem, and their feelings.
--from the Latin “manus”, or “hand”
Good manners are the lubricant of a
smooth-working society.
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2. Good breeding; politeness; complaisance; courtesy; decorum of behavior in the tre
Civility Defined
ƒ 2011 Dictionary.com
–
ci·vil·i·ty
i il i t 1.
1 courtesy;
t
politeness
lit
2
2. a polite
lit action
ti or expression
i
ƒ 1828 Webster’s Dictionary
–
–
ci·vil·i·ty 1. The state of being civilized; refinement of manners;
applied to nations; as distinguished from the rudeness of barbarous
nations.
2 Good breeding; politeness; complaisance; courtesy; decorum of
2.
behavior towards others, accompanied with kind offices, and
attention to their wants and desires.
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Why Is Civility
Important?
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2. Good breeding; politeness; complaisance; courtesy; decorum of behavior in the tre
Civility Comprehended
ƒ Tied to concept of living within a society
– from
f
the
th Latin
L ti “civitas”
“ i it ”
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Why Care About Civility?
ƒ Fundamental to making a successful life
ƒ Essential to building a stable society
ƒ An effective tool to enhance the quality
of life for ourselves and others
#1 Reason Employees Stay? The organization’s mission.
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America’s Civil Advantage
The first U.S.
Founded when / where
Still
operating
today?
Church
1607, Jamestowne Church, Jamestown, VA
Yes
Public School
1635, Boston Latin School, Boston, MA
Yes
University
1636, Harvard University, Cambridge MA
Yes
Public Library
1731, Library Company of Philadelphia, PA
Yes
Public Hospital
1751, Pennsylvania Hospital, Philadelphia, PA
Yes
Charity
1770, St. George Society, New York, NY
Yes
Chamber of
Commerce
1768, Chamber of Commerce of the State of
New York, New York City, NY
Yes
Orphanage
1790, The Charleston Orphan House,
Charleston, SC
Yes
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Respect In Action
ƒ Realizing there is no action without
consequences
ƒ Choosing to do the right thing for others
ƒ Learning to act in a responsible and
caring way
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Major Causes of Incivility
ƒ Anonymity
ƒ Stress
ƒ Lack of time
ƒ Lack of restraint
ƒ Insecurity
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The Price Is High
ƒ What goes around, comes around
ƒ Three questions that can save so much
– Do I really want to do this?
– Is anybody going to be hurt by this?
– Will I like
e having
a g do
done
e tthis?
s
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Incivility At Work Costs Us
UNC Survey Results
Thought about changing jobs
46%
Changed jobs to avoid instigator
12%
Decreased time at work
10%
Decreased effort at work
22%
Reduced commitment to workplace
37%
Lost work time worrying about incident
58%
Lost work time avoiding instigator
28%
0% 10% 20% 30% 40% 50% 60% 70%
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P.M. Forni’s
“25 Rules for
Considerate
Conduct”
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RULE #2
Greetings and A Good
Day to You All!
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It is my pleasure to be
here.
Please allow me to
myself
introduce myself.
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I look forward to
exploring the important
topic of civility today
with you.
you
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RULE #2
But
firstt things
first:
B t fi
thi
fi t
please take a moment to
greet those around you.
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Thank you.
more R
RULE #2!
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The First Ten Rules
In Short
Underlying Principle
1. Pay attention
Only after we notice can we begin to care.
2. Acknowledge others
People deserve honor just for being.
3. Think the best
Good faith encourages good results.
4. Listen
Really hearing one another benefits both.
5. Be Inclusive
Our deepest need is to be accepted by
others.
6. Speak kindly
Word and gesture can lift, rescue, heal.
7. Don’t speak ill
“Nice” is something we should make.
8 Gi
8.
Give and
d acceptt praise
i
Si
Sincere
compliments
li
t affirm
ffi and
d inspire
i
i ttrust.
t
9. Respect the “No”
People have the right to control their
decisions.
10.Respect Others’ Opinions
People have the right to their own thoughts.
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Ten More Rules
In Short
Underlying Principle
11. Mind Your Body
Avoid offending others’ physical sensibilities.
12 Be Agreeable
12.
Let others shine; seek harmony
harmony.
13. Keep It Down
People have a right to their peace and quiet.
14. Respect Others’ Time
Time is life; do not impose on or waste it.
15. Respect Others’ Space
People prize their territory; always honor it.
16. Apologize Earnestly
A real apology pays a moral debt.
17. Assert Yourself
People must communicate their boundaries.
Questions
18. No Personal Q
Discretion is the soul of respect.
p
19. Care For Your Guests
Hospitality includes responsibility.
20. Be A Considerate Guest
Honor the gift of hospitality.
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The Final Five Rules
In Short
Underlying Principle
21. Think Twice About
Asking Favors
Avoid impositions and never ask someone to
compromise their honor.
22. Make No Idle
Complaints
Focusing on problems instead of solutions
reinforces a pessimistic outlook on life
23. Accept and Give
Constructive Criticism
Criticism teaches what we are unable or
unwilling to learn by ourselves.
24. Respect All Nature
People have a responsibility to honor our
connection to the earth and its creatures.
25. Don’t Blame
Embrace responsibility.
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Conclusion
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Consider The Rain
No human encounter is without consequence.
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Can’t get too much of RULE #2!
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Who Was That?
Diane D. White
E-mail: [email protected]
Visit our website at
www.ExecutiveEducationInc.com
734-475-0600
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Executive Education, Inc. © 2009
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