InStock Program | Specification Guide and Price List
Effective July 1.2008
08
Terms & Conditions
Ordering Procedure
drop off charges (if applicable) apply to BOTH the initial partial shipment as
An approved credit application is required to open a CHERRYMAN account and well as any subsequent back order shipments.
process an order. Orders can only be accepted from authorized CHERRYMAN
Option 2
dealers. Orders from customers without a previous CHERRYMAN credit rating Request transfer of out of stock item from an alternate regional distribution
will not be accepted without satisfactory references accompanying the order center— customer is responsible for any additional freight costs associated
or other arrangements being made. CHERRYMAN does not accept verbal
with the transfer as our price does not reflect these additional costs.
purchase orders or revisions. Orders are accepted via fax or email only. Please Option 3
fax or email purchase orders to the corresponding region in which you are
Hold until complete order is available through CHERRYMAN’s regular
based (these are listed under Contact Information).
inventory replenishment for the distribution center where the dealer is
Order Acknowledgement
based.
CHERRYMAN sends acknowledgements on all orders. Please examine the
Drop Shipments and Price Zoning
acknowledgement carefully and advise us immediately of any discrepancies. Please contact Customer Service for pricing on orders requiring shipment to
The Order Acknowledgment is the final agreement between CHERRYMAN and a destination outside the state where the dealer is located.
the customer, superseding all previous communication regarding that order.
Parts Replacement
Cancellation and Order Changes
Replacement parts are available from our distribution centers for products
InStock Program
designated as ‘Ready to Assemble’ items. Parts for items designated as
Cancellations or revisions will not be accepted after the order has shipped.
‘Pre Assembled’ require ordering from our factory. The designation of all
Build To Order Program
products can be found on the Specifications page introducing each collection.
Cancellations or revisions will not be accepted after the order has been
Claims
acknowledged and entered into production and any deposit made will be
Freight Damage | Refusals | Shortages
forfeited.
CHERRYMAN Customer Service will administer the filing of these claims
Delivery Time
if the order is shipped via our designated carriers. All claims must be filed
InStock Program
with CHERRYMAN within 15 calendar days of receipt of goods. Claim will
Normally, credit approved orders will be shipped same day if purchase order is be disputed if product is moved from original ‘ship to’ location. In order to
received by 12:00 PM EST for the Midwest | Southeast | Northeast regions and expedite the process, the following documents are required to file a claim:
12:00 PM PST for the West Coast Region. Orders received after these times will
• Copy of bill of lading with notations for any visible damages, refusals, or
ship the following business day. For orders requiring assembly, a minimum
of 72 hours (depending on size of order) is normally required. Please contact shortages
Customer Service for ready date confirmation.
CHERRYMAN will not be responsible for filing claims if order is shipped via
the customer’s selected carrier.
Build To Order Program
Products are shipped to any point of destination within the continental USA in Manufacturing Defect | Concealed Damage
12–16 weeks.
Claims for a manufacturing defect or concealed damage must be filed with
Availability
CHERRYMAN within 15 days of receipt of goods. The following documents
are required to process your claim:
CHERRYMAN maintains a high level of inventory in our InStock Program
throughout our regional distribution centers. Our inventory is replenished on • Digital photos
a regular basis, and orders are filled on a first come first served basis once a
• CHERRYMAN claim form
confirmed order is placed and an order acknowledgement is received.
In order to send out an immediate replacement to fulfill your customer
A 20% deposit is required in order to hold inventory based on availability.
needs pending resolution of the claim, the following document is required:
CHERRYMAN will hold product up to 14 calendar days. Deposit will be
• A signed CHERRYMAN disclaimer regarding product responsibility
forfeited after this period unless a written cancellation request is submitted
within 14 calendar days or a confirmed purchase order is received. Please note: Warranty Issues
large orders may require an extended lead time. In the event an item is not
Claims for warranty issues must be filed with CHERRYMAN. The following
available, three options may apply that require written authorization from the documents are required:
dealer:
• Original CHERRYMAN invoice number
Option 1
• Detailed description of issues
Partial ship available quantity and back order remaining items — minimum
05 / 08
I
Terms & Conditions
Returns
• Lifetime warranty for all components including pneumatic cylinder,
Due to the likelihood of damage, CHERRYMAN discourages product returns. mechanism, base, and casters on our Mesh chair Respond series when the
In the event a product return is found necessary, we will make every attempt product is used by a person weighing less than 250 lbs.
• 5 year warranty for foam and fabric on all chair products
to assist our customers to keep the product in the field. Please contact
Customer Service for assistance with this service. If attempts to keep the
CHERRRYMAN will at our discretion, repair or replace, to the original purchaser,
product in the field are unsuccessful, CHERRYMAN will allow returns on stock any product that is defective in materials or workmanship, given normal
items only and issue a Return Merchandise Authorization (RMA) with the
use and care of single shift service, standard commercial usage, defined as
following stipulations:
a standard 8 hour work day, 5 days a week. Variations occurring in wood,
leather and other natural materials are inherent to their character and
• a 50% restocking fee will apply
are not considered defects. This warranty does not cover: damage caused
• freight charges are prepaid by dealer
by transportation; cost of transportation or labor; misuse, negligence or
• product has never been removed from original carton
alteration by the purchaser.
• product must be returned within 30 days of RMA issue date
• credit will not be issued if product is returned damaged
Limitation of Liability
Credit will not be provided on any items returned without an RMA , or on
merchandise that has been subject to freight damage, missing parts, usage
or been removed from the original carton. Returns without a pre-authorized
RMA will be refused. CHERRYMAN will not be responsible for resolving
damage and / or freight claims on returned product.
Under no circumstance, including but not limited to breach of contract, breach
of warranty of negligence, shall CHERRYMAN be liable for lost profits, loss of
goodwill, stored data, general, special, consequential or exemplary damages,
even if CHERRYMAN had notice of these damages or they were foreseeable.
CHERRYMAN shall not be responsible for verifying dealer’s or customer’s
description of needs, data, or the fitness for a particular purpose of goods.
CHERRYMAN’s liability in all cases shall be limited to repair or replacement of
the defective parts, or the purchase price of the product. Damages resulting
from misuse, abuse, alteration, negligence, or accidents are not covered under
this warranty.
Delivery Information
All shipments are FOB point of shipment. Pricing is based on standard
delivery (8am to 5pm Monday through Friday). CHERRYMAN reserves the
right to select the most appropriate carrier and routing on all shipments.
Orders requiring special delivery services (including but not limited to the
following) will incur additional charges:
• assembly charges
• inside delivery
• installation
• call before delivery
• no dock delivery
• non standard delivery time
• residential delivery
EXCEPT AS OTHERWISE PROVIDED, CHERRYMAN MAKES NO OTHER WARRANTIES,
EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
Care and Maintenance
CHERRYMAN’s finish provides superior strength with enhanced stain and mar
resistance for easy maintenance. However, care must be exercised whenever
cleaning materials constructed of wood. Certain precautions will keep new
furniture looking new:
General Information
• dust all surfaces on a regular basis with a soft damp cloth, in the grain
direction; do not use spray polishes or those containing silicone
Prices shown are list prices for shipment within the continental USA.
• lift all objects when moving ; never drag objects across the finished surface;
Merchandise is billed at the prevailing price at time of order placement.
Prices are subject to change without notice. Should a typographical error be sharp metal objects such as keys, spring binders and briefcase hinges should
be kept from contacting the finished surface
found, we reserve the right to correct it. CHERRYMAN reserves the right to
• wet objects should be placed on coasters; use a desk pad for writing
make changes in design or construction without prior notice.
• bottoms of items like flower vases and desk accessories should be protected
Payment by check must be made out to CHERRYMAN. A $50 fee will be
• contact with certain plastics may result in discoloration and finish damage
charged for return checks.
• use of felt pads under electronic equipment is recommended
Distribution of the CHERRYMAN price list does not in itself constitute an offer • furnishings exposed to ultraviolet rays may change color
to sell. Possession of the price list does not constitute authority to purchase. CHERRYMAN’s hardware is selected for easy maintenance. Certain precautions
will help to keep these items looking new:
Warranty
CHERRRYMAN warrants its products to be free from defects in design,
material and workmanship under normal use and care. The warranty
coverages are described as follows:
• 10 year casegoods warranty
II
• lubricate the housing and ball bearings of drawer suspensions every six
months with a high quality petroleum jelly type lubricant
• use a window type cleaner, sprayed onto the cloth, to clean pull hardware
• furniture settles over time, to ensure correct drawer alignment, check unit is
level and adjust glides as required
05 / 08
Terms & Conditions
Contact Information
CHERRYMAN | West [Headquarters]
HI, WA, OR, ID, MT, WY, CA, NV, UT, AZ, CO, NM, NE, KS, OK, TX, IA, MO, AK, LA
1420 East Victoria Street
Carson, CA 90746
Will Call Hours: 7:00am – 4:00pm (PST)
Telephone: 888. 471. 1616
Customer Service Fax: 888. 738. 7047
Customer Service Email: [email protected]
CHERRYMAN | Mid West
ND, SD, MN, WI, IL, MI, IN, KY, OH, Western PA
1201 Perry Road, Suite 150
Plainfield, IN 46168
Will Call Hours: 8:30am – 4:00pm (EST)
Telephone: 888. 471. 1616
Customer Service Fax: 888. 738. 7048
Customer Service Email: [email protected]
CHERRYMAN | South East
TN, MS, AL, GA, SC, NC, FL
780 Douglas Hill Road, Suite 200
Lithia Springs, GA 30122-6464
Will Call Hours: 8:30am – 4:00pm (EST)
Telephone: 888. 471. 1616
Customer Service Fax: 888. 217. 0173
Customer Service Email: [email protected]
CHERRYMAN | North East
ME, NH, VT, MA, RI, CT, NY, NJ, Eastern PA, DE, MD, WV, VA
1 Jacobus Avenue, Bldg. 55A
Kearny, NJ 07032
Will Call Hours: 8:30am – 4:00pm (EST)
Telephone: 888. 471. 1616
Customer Service Fax: 888. 575. 2060
Customer Service Email: [email protected]
05 / 08
III
124
05 / 08
Seating
Seating
Specifications | Seating
Respond Chairs
Respond 2.1 | medium back
Respond desk chairs are offered in three designs:
Respond 1.0
Respond 2.0
Respond 3.0
thick padded mesh fabric contour seat
soft touch PU armrests
five star angled base with dual wheel casters
one touch pneumatic seat height control
5 position knee-tilt mechanism with adjustable tilt tension
All Respond seating meets or exceeds BIFMA / ANSI standards.
depth and height adjustable lumbar support
Respond 1.0 and 2.0 seats are upholstered in black fabric. The seat in Respond height and side adjustable arms
3.0 is upholstered in leather. All Respond seating has black mesh backs. The
pivoting armrests
following describes each Respond model features:
mesh back
Respond 1.1 | medium back
Respond 2.2 | high back
thick padded mesh fabric contour seat
soft touch PU armrests
five star angled base with casters
one touch pneumatic seat height control
depth adjustable lumbar support
5 position knee-tilt mechanism with adjustable tilt tension
height adjustable arms
mesh back
thick padded mesh fabric contour seat
soft touch PU armrests
five star angled base with dual wheel casters
one touch pneumatic seat height control
5 position knee-tilt mechanism with adjustable tilt tension
depth and height adjustable lumbar support
height and side adjustable arms
pivoting armrests
mesh back
depth and height adjustable headrest
Respond 1.2 | high back
thick padded mesh fabric contour seat
soft touch PU armrests
five star angled base with casters
one touch pneumatic seat height control
depth adjustable lumbar support
5 position knee-tilt mechanism with adjustable tilt tension
height adjustable arms
mesh back
adjustable headrest
Respond 3.1 | medium back
thick padded leather contour seat
soft touch PU armrests
heavy-duty angled five star aluminum base with dual wheel casters
one touch pneumatic seat height control
synchro tilt control with infinite position lock
side adjustable tilt tension
depth adjustable lumbar support
ratchet back height adjustment
height, fore/aft and sideways adjustable arms
pivoting armrests
integrated seat depth adjustment
mesh back
Respond 3.2 | high back
05 / 08
Seating
thick padded leather contour seat
soft touch PU armrests
heavy-duty angled five star aluminum base with dual wheel casters
one touch pneumatic seat height control
synchro tilt control with infinite position lock
side adjustable tilt tension
depth adjustable lumbar support
rachet back height adjustment
height, fore/aft and sideways adjustable arms
pivoting armrests
integrated seat depth adjustment
mesh back
depth and height adjustable headrest
125
Seating
Product Code
206M
D
W
H
Weight lbs.
Cubic ft. Cartons
List Price
Box
30¼
25½
13
51
5.81
1
$435
Chair
Overall
Seat
Back
23½
17
n/a
24¾
19¼
19¼
38¼~41¾
18½~22
19¾
Box
32¾
25¼
14½
55
6.94
1
$485
Chair
Overall
Seat
Back
23½
17
n/a
24¾
19¼
19¼
46½~50
18½~22
28
Box
30¼
25½
13¼
57
5.92
1
$645
Chair
Overall
Seat
Back
25
17
n/a
24¾
19¾
19¾
38½~41¼
18½~21¼
20
Chair. Task. Mid Back. Respond 1.1
requires assembly
206H
Chair. Task. High Back. Respond 1.2
requires assembly
205M
Chair. Task. Mid Back. Respond 2.1
requires assembly
205DA
Seat Slider - slides 2½”, H 1”
$50
205H
Box
32¾
25¼
14½
Chair
Overall
Seat
Back
25
17
n/a
24¾
19¾
19¾
37~49¾
18½~21¼
28½
205DA
Seat Slider - slides 2½”, H 1”
207M
Box
33
24½
23
Chair
Overall
Seat
Back
24
16½
n/a
27¾
19
19
37~41
18~22
19
62
6.94
1
$730
$50
Seating
Chair. Task. High Back. Respond 2.2
requires assembly
59
10.76
1
$1,090
Chair. Task. Mid Back. Respond 3.1
requires assembly
126
05 / 08
Seating
Product Code
207H
D
W
H
Weight lbs.
Box
38
24
23
63
Chair
Overall
Seat
Back
24
16½
n/a
27¾
19
19
44¾~48¾
18~22
26¾
Cubic ft. Cartons
12.14
1
List Price
$1,180
Seating
Chair. Task. Mid Back. Respond 3.1
requires assembly
05 / 08
127
© May 2008 | Cherryman Industries Inc.