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INTERNATIONAL LETTERS
P O ST D ANM A R K A /S
G E N ER AL T ERM S A N D C O N DI TI ON S F OR IN T E RN A TIO NA L L ET T ERS AP PLI C A BL E FR OM 1 J AN U A RY 2 0 1 7
GENERAL INFORMATION
These General Terms and Conditions apply to
the conveyance of International Letters. They
have been prepared in conformity with the
rules laid down in the Danish Postal Services
Act (Postloven) (Act no. 1536 of 21 December
2010 as amended) and related provisions.
The General Terms and Conditions apply to
items handed over for conveyance by post as
from 1 January 2017 and onwards.
International Letters are letters posted with
Post Danmark and sent to recipients abroad
as well as to recipients in the Faroe Islands
and Greenland.
In the following, working days are Monday to
Friday, excluding public holidays and 5 June
(Constitution Day), 24 December as well as
intermediate days approved by the Danish
Transport
and
Construction
Agency.
Intermediate days are single working days
falling between Sundays and public holidays
as weel as official non-working days.
1 INTERNATIONAL LETTERS
1.1 DELIVERY TIME AND QUALITY
TARGETS
The delivery time for International Letters
depends on the country to which the letter is
sent and where the letter is posted.
Further information on delivery times to
individual countries of destination can be
obtained from Post Danmark‘s Customer
Service. Information on delivery times are also
available at www.postdanmark.dk.
The quality target for cross-border letters (A
Prioritaire) within the European Union is
delivery of 85 per cent of the letters within
three working days after posting, and delivery
of 97 per cent of the letters within five
working days after posting; see Individual
licence granted to Post Danmark A/S.
Compliance
with
the
quality
target
presupposes that items are posted at a post
office.
1.2 DIMENSIONS
All letters must comply with the following
formats:
 Minimum: 14 x 9 cm. If a letter has the
form of a roll or a tube: length 10 cm and
the length + 2 x diameter/height = 17 cm.
 Maximum: length 60 cm and length + width
+ height = 90 cm. If a letter has the form of
a roll or tube: length 90 cm and length + 2
x diameter/height = 104 cm.
1.3 WEIGHT
A letter may weigh up to 2 kg including
packaging.
1.4 CONTENTS
Senders are responsible for checking whether
the contents of the letter is subject to duty or
tax and whether, according to the rules of the
country of destination, import of the contents
of the letter into the country of destination is
allowed, and if so, the conditions applicable
to such import. Post Danmark neither checks
nor
advises
on
these
matters,
but
recommends
senders
to
contact
the
authorities of the country in question, for
example embassies or consulates.
International Letters may not contain:
 Money in cash, travellers checks, bearer
securities, precious metals, including
platinum, gold and silver, precious stones
and other valuable articles. Subject to
certain limitations in terms of value, such
contents may, however, be send as
Registered Letter. Bearer securities mean
debt instruments, equities, uncrossed
cheques, bills of exchange, safe custody
receipts and other documents, which
represent a monetary value, and which
authorise the holder of the document to
assign the document, to receive payment
according to the document, or claim
personal property released or services
provided under the terms of the document.
 Dangerous goods. Dangerous goods mean
all substances or materials, the physical or
chemical properties of which may present a
hazard to people, animals, the environment
(for example production equipment and
other items) or means of transport.
Dangerous goods include all articles
designated from to time to time as
dangerous goods according to the ‘UN
Recommendations
on
Transport
of
Dangerous Goods. Model Regulations’ (UN
Model Regulations).
 Lithium cells or lithium batteries, which are
not installed in equipment, are categorised
as dangerous goods and must therefore not
be sent by mail. Lithium batteries or lithium
cells, which are installed in equipment, may,
however, be sent as International Letters,
when special packaging rules are observed.
Further information can be obtained from
Post Danmark, including information about
the countries of destination that do not
allow
International Letters
containing
lithium batteries and lithium cells installed
in equipment. A letter may contain a
maximum of either four lithium cells
installed in equipment or two lithium
batteries installed in equipment. The
content of lithium metal or lithium alloy in
cells may not exceed 1 g per cell, and for
cells with lithium ions, the maximum is 20
Wh per cell. The content of lithium metal or
lithium alloy in batteries may not exceed 2
g of lithium per battery, and for batteries
with lithium ions, the maximum is 100 Wh
per battery. Lithium cells or lithium
batteries installed in equipment that have
been identified by the manufacturer as
being defective for safety reasons, or that
have been damaged or have the potential of
producing a dangerous evolution of heat,
fire or short circuit must not be sent by
mail. Post Danmark has published the
brochure ‘Farlige stoffer, der ikke må
sendes med Post Danmark’ ( Dangerous
goods that may not be sent by Post
Danmark) as well as information material
about dangerous goods/lithium batteries,
which can be obtained at the post office.
 Weapons/soft guns of any kind and
active/inactive ammunition or explosive
elements.
 Live animals.
 Counterfeit and pirated articles.
If a letter, which has been checked by X-ray
screening before air transport, is found to
contain dangerous goods or prohibited
articles, it will be returned to the sender
against payment of a fee or handed over to
the proper authority.
1.5 PACKAGING
Senders must ensure that items are packaged
such that the contents are sufficiently
protected during normal handling, including
mechanical sorting, and such that the letter is
prevented from causing damage or harm to
other items, Post Danmark or any third party.
Only postcards can be sent without
packaging.
Fragile or liquid contents may be sent only in
packaging approved by Post Danmark.
1.6 MARKING
The address side of International Letters must
bear the indication ‘Prioritaire’ or be marked
‘A
Prioritaire’.
If
the
letter
is
not
endorsed/labelled correctly, the time of
delivery may be extended.
1.7 CUSTOMS CLEARANCE
Where other than ordinary correspondence is
contained in a letter sent to a country outside
the EU, the contents and the value of the
contents must be specified to ensure quick
customs clearance. Senders are responsible
for correct completion of customs documents.
Customs declaration fees as well as customs
duties and VAT are payable by the recipient.
1.8 POSTING
Senders may post letters in the following
ways:
 At a post office
 At a letter sorting centre or business dropoff location
 In one of the post boxes provided by Post
Danmark.
 For households in rural areas, prepaid
letters may also be handed to the postman,
but without the option to buy additional
services.
Letters must be posted at the post office by
the latest acceptance time, which appears
from postdanmark.dk under ‘Find us’. When
letters are handed in later than the latest
acceptance time, one extra day of delivery
must be expected as compared with the time
of delivery stated.
If letters are posted in a post box or handed
to the postman, an additional delivery time of
1-3 working days must be expected as
compared with the time of delivery stated.
Letters franked with a PP (printed postage)
impression may be regarded as posted on the
following day if insufficient posting details
were provided or if posting conditions have
not been met. The sender will be charged with
the cost of splitting up a batch, if any.
1.9 RIGHT OF DISPOSAL
Until the letter has been delivered to the
recipient stated on the letter, senders of
letters to a number of countries are entitled to
demand their letter returned or delivered to
another recipient. Post Danmark does not
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INTERNATIONAL LETTERS
P O ST D ANM A R K A /S
G E N ER AL T ERM S A N D C O N DI TI ON S F OR IN T E RN A TIO NA L L ET T ERS AP PLI C A BL E FR OM 1 J AN U A RY 2 0 1 7
refund the postage for a returned letter. If a
sender uses the right of disposal, Post
Danmark is entitled to charge a fee for
forwarding the request for the changed
arrangement. In some cases, the postal
operator of the country of destination will
charge additional postage from the recipient
for redirecting a letter.
1.10 DELIVERY AND REDIRECTION
Letters are delivered according to the rules
applicable in the country of destination.
Letters franked with Danish postage, which
cannot be delivered to the recipient in the
relevant country abroad, will be returned to
the return address.
1.11 UNDELIVERABLE LETTERS
Undeliverable letters are handled by Post
Danmark in accordance with the rules laid
down in section 12 of the Postal Services Act
and related provisions.
1.12 SECRECY OF THE MAILS AND
OPENING OF MAIL
Post Danmark treats any information on the
sender's use of postal services as confidential.
According to Danish Consolidated Act no. 5 of
9 January 2013 on the Civil Registration
System as amended, an obligation may,
however, be imposed on Post Denmark by
local councils to provide such information for
use in the investigation of a person’s
residential circumstances.
Where it has not been possible to find the
addressee or the sender, letters posted may
be opened by Post Danmark without an order
of the court in accordance with the provisions
of section 12 of the Postal Services Act.
Likewise, letters may be opened without an
order of the court where this is done to
determine the extent of any damage to the
letter.
1.13 FRANKING
International Letters must be franked by
postage stamps, postage labels, franking
marks, mobile postage, PP (printed postage)
impressions or as unstamped reply items.
‘PP impressions’ can be obtained from
www.postdanmark.dk. The rules as to the
placement of PP impressions on letters can be
viewed at www.postdanmark.dk.
PP impressions may be used subject to the
fulfilment of the following conditions:
 The items must be posted at a business
drop-off location, at a letter sorting centre
or at certain post offices. Please see
www.postdanmark.dk
 Batches of less than 250 items may be
posted against payment of a surcharge.
 The items posted must be from the same
sender.
 The items must be provided with the name
and address of the sender.
 The items must be accompanied by a
delivery note or similar list indicating the
number of items and their size. For large
letters and maxi letters, the delivery note or
similar list must also indicate the number of
items per weight interval or actual weight
per item. Based on these conditions, Post
Danmark must be able to carry out postage
control.
 The items must be split up according to
size when posted. Large letters and maxi
letters must also be split up according to
weight interval. The split-up according to
weight intervals may be omitted if the data
in the delivery note on number per weight
interval (and weight per item, if relevant) is
generated on the basis of an IT system.
(Post Danmark may be contacted for
details).
If the items are not posted in a condition
enabling immediate postage control, Post
Danmark will split up the batch of mail to
allow postage control. Post Danmark will
charge an hourly rate for this additional work.
Payment will be charged for a minimum of 20
minutes.
1.14 PRICE
The list prices in force from time to time can
be found at www.postdanmark.dk and at post
offices, which also provide information about
all current prices.
Unpaid or underpaid International Letters will
be delivered as requested by the sender. For
this service, Post Danmark is entitled to send
a bill to the sender for the deficient postage
as well as to charge an administrative fee. The
amount of the fee is stated in the price lists
available
from
post
offices
and
at
www.postdanmark.dk. If Post Danmark does
not know the sender, the recipient will be
charged the deficient postage amount and any
fee payable to the postal operator in the
country of destination.
1.15 PAYMENT
Unless a written agreement has been
concluded on the granting of credit, the
payment must be made in cash when the
letter is posted.
1.16 COMPENSATION
Post Danmark's liability for International
Letters is governed by the rules of the
Universal Postal Convention (UPU) and related
provisions or the agreements that may have
been concluded with the postal operator in
the country in question; see Individual license
granted to Post Danmark A/S.
According to the Universal Postal Convention,
no liability is accepted for delay, loss,
including wrong delivery, total or partial loss
of contents or damage etc., to letters.
1.17 LIABILITY OF THE SENDER
The sender is obliged to indemnify Post
Danmark for any loss incurred by Post
Danmark as a result of non-compliance with
the requirements regarding contents and
packaging of a letter
set out in these General Terms and
Conditions, including the requirements set
out in clauses 1.4 and 1.5, as well as the
further requirements for Registered Letters
set out in clause 3.1.
Moreover, the sender is liable in damages in
accordance with the general rules of Danish
law.
1.18 COMPLAINTS
Any complaint by senders or recipients about
Post Danmark's conveyance of an item must
be submitted to Post Danmark, Customer
Service.
The complaint must be submitted within six
months after the item was posted. As regards
claims for compensation, please see the
specific time limits for complaints in clause
3.5.
Post
Danmark
undertakes
to
handle
complaints within one month of their receipt,
unless special circumstances apply.
In accordance with the provisions of the
Universal Postal Convention, certain countries
of destination refuse to handle complaints
about International Letters without additional
services and articles for the blind. The
handling of complaints about items to these
countries of destination will therefore be
limited to attempted tracing of the items in
Denmark.
Any decision taken by Customer Service may
be brought before Post Danmark's Complaints
Review Service, Carsten Niebuhrs Gade 4, 2,
DK-1577 Copenhagen V. The Complaints
Review Service also provides guidance on the
complaints procedure.
2 ARTICLES FOR THE BLIND
Articles for the blind are comprised by the
General
Terms
and
Conditions
for
International Letters, see clauses 1-1.18,
subject to the modifications specified below
as well as in Appendix 1 to Individual license
granted to Post Danmark A/S.
2.1 WEIGHT
Articles for the blind may weigh up to 7 kg
including packaging.
2.2 CONTENTS
Articles for the blind may only contain
communication material for the use of the
blind. Reference is also made to the
provisions in Appendix 1 to the abovementioned licence.
2.3 MARKING
Articles for the blind must be marked using a
special label available from certain post
offices. Information about the relevant post
offices can be obtained from Post Danmark's
Customer Service and is also available at
www.postdanmark.dk.
2.4 PACKAGING
Articles for the blind must be sent in
packaging that ensures sufficient protection
of the contents, while permitting quick and
easy verification of the contents.
2.5 PRICE
Articles for the blind can be sent free of
postage, unless otherwise provided by the
Universal Postal Convention and related
provisions or other international agreements.
Articles for the blind may only be sent
postage-free if the relationship between the
sender and the recipient is non-commercial.
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INTERNATIONAL LETTERS
P O ST D ANM A R K A /S
G E N ER AL T ERM S A N D C O N DI TI ON S F OR IN T E RN A TIO NA L L ET T ERS AP PLI C A BL E FR OM 1 J AN U A RY 2 0 1 7
3 REGISTERED LETTERS
Registered Letters are covered by the General
Terms and Conditions for International
Letters, see clauses 1-1.18, subject to the
following modifications:
3.1 CONTENTS
Registered Letters may contain cash and/or
bearer securities at a value not exceeding DKK
1,050 per letter. Certain countries of
destination do not allow Registered Letters
containing
coins,
banknotes,
bearer
securities, travellers checks, platinum, gold,
silver or other valuable articles. Further
information can be obtained from the post
offices about the countries of destination
concerned.
For
certain
countries
of
destination, the information is also available
at
www.postdanmark.dk.
Senders
are
responsible for checking that the contents of
a letter may be sent by registered mail.
The value of bearer securities is calculated on
the basis of the current value of the
document. If the document does not state a
value, or if the value stated in the document
does not represent the current value, the
value must be fixed at the commercial value
that the document represents. Post Danmark
may
demand
documentation
of
the
commercial value from the sender.
3.2 MARKING
The address side of a Registered Letter must
be
endorsed/marked
‘Rekommanderet’
(Registered) for letters sent to the Faroe
Islands or Greenland and ‘Recommandé’ for
letters sent to international destinations.
3.3 POSTING
Registered Letters must be posted at one of
the post offices accepting registered items.
Information about the relevant post offices
can be obtained from Post Danmark's
Customer Service and can also be found at
www.postdanmark.dk.
Post Danmark may issue a receipt for the
posting on a completed ‘Postkvittering’
(Certificate of posting) form.
3.4 COMPENSATION
According to the Universal Postal Convention,
no liability is accepted for any delay in the
delivery of a Registered Letter or any damage
caused by the delay.
According to the Universal Postal Convention,
loss-independent compensation of SDR 30, or
approximately DKK 280 (at 1 January 2017) is
granted if a Registered Letter is totally
damaged, lost or totally rifled.
In case of partial loss of contents or damage,
compensation will be paid for the value of the
lost item or the deterioration in value caused
by the damage, but at an amount not
exceeding SDR 30. No compensation is paid
for the loss of profits or other indirect losses.
If a Registered Letter is damaged, lost or
totally or partially rifled at a time when Post
Danmark is responsible for the conveyance,
any compensation to the sender will, however,
be fixed according to the provisions for
domestic registered letters, provided that
these provisions are more favourable to the
sender. Reference is made to the paragraph
about registered items in the General Terms
and Conditions for Domestic Letters.
If a registered item is totally damaged, lost or
totally rifled, Post Danmark will, in addition to
compensation, reimburse the price of posting,
including the surcharge for items sent as
Registered Letter. The same applies where a
Registered Letter is damaged or partially rifled
and the recipient has refused to take delivery
of the letter as a result of the damage, or
where an undeliverable Registered Letter is
returned to the sender without an indication
of the reason for non-delivery.
Compensation will be paid to the sender,
unless the item has been delivered to the
recipient. In that case, compensation,
excluding the supplementary service charge,
will be paid to the recipient.
No compensation, including reimbursement of
the amount charged for conveying the item
etc. is paid if a Registered Letter is damaged,
lost or rifled as a result of fault or negligence
on the part of the sender, poor condition of
the letter or force majeure.
Post Danmark is in no circumstances liable to
pay compensation, including reimburse the
amount charged for handling etc., where the
sender has failed to meet the requirements
set out in these General Terms and Conditions
regarding packing of or contents admitted in
a Registered Letter.
The detailed conditions for payment of
compensation, including reimbursement of
the amount charged for conveyance, and rules
for determining liability are as specified in the
Universal Postal Convention and related
regulations.
3.5 TIME LIMITS FOR COMPLAINTS
In the event of damage or total or partial loss
of the contents of a Registered Letter, the
recipient, or, where the letter has been
returned to the sender, the sender must when
taking delivery of the Registered Letter
complain to the postal operator in the country
in question.
Any complaint about total loss of the letter
must be made within six months from the day
on which the item was accepted for
conveyance.
Where complaints are not made within the
stated time limits, any claim made against
Post Danmark by respectively the sender and
the recipient will be forfeited.
3.6 PERIOD OF LIMITATION
The provisions of the Danish Limitation Act
(Forældelsesloven) (Consolidated Act no. 1238
of 9 November 2015 as amended) apply to the
period of limitation for a claim against Post
Danmark.
4 CONSIGNMENT/DIRECT ENTRY
Consignment/Direct Entry is the designation
of items handed in to or collected by Post
Danmark, which are posted jointly to a
country of destination and cleared through
customs in countries outside the EU. Items
sent as Consignment/Direct Entry appear as if
they were sent as domestic mail in the country
of destination. International Letters (A
Prioritaire), Economy Letters (B Economique)
and unaddressed mail can be sent as
Consignment/Direct Entry. Letters sent as
Consignment/Direct Entry are covered by the
General
Terms
and
Conditions
for
International Letters, see clauses 1-1.18,
subject to the following modifications which
also apply to Unaddressed Mail and Economy
Letters
(B
Economique)
sent
as
Consignment/Direct Entry:
4.1 CONDITIONS FOR SENDING
CONSIGNMENT/DIRECT ENTRY
Senders of Consignment/Direct Entry must
have entered into a Customer Agreement with
Post Danmark to this effect.
Consignment/Direct Entry agreements must
conform to the rules of the country of
destination.
Senders are responsible for checking the rules
of the country of destination, including rules
about liability to pay customs duties or taxes,
rules as to whether the country of destination
allows import of the contents and, if so, the
conditions under which they may be imported.
In addition, senders must make sure that
contents meet any current requirements as to
contents established by the country of
destination. For details about these rules and
requirements, senders are recommended to
contact the authorities of the country in
question,
for
example
embassies
or
consulates.
4.2 DELIVERY TIME AND QUALITY
TARGETS
The time of delivery of Consignment/Direct
Entry depends on the country to which items
are sent, and whether items are sent as
International Letters (A Prioritaire) or Economy
Letters (B Economique). Further information
can be obtained from Post Danmark's
Customer Service, tel. +45 70 10 01 15.
4.3 DIMENSIONS, WEIGHT AND
PACKAGING
The national rules applying in the country of
destination must be met. Further information
about these rules can be obtained from Post
Danmark, but senders are responsible that the
rules are observed; see clause 5.6.
4.4 POSTING
Consignment/Direct Entry must be posted at a
letter sorting centre. In respect of certain
Consignment/Direct Entry types, requirements
are established for notification, special
acceptance times or times for posting. Further
information about these requirements can be
obtained from Post Danmark.
A batch of Consignment/Direct Entry letters
posted must contain at least 500 items per
total batch. Batches of less than 500 items will
generally be subject to payment of a
surcharge. Further information about batch
volumes for the different types of items,
including batch volumes for Unaddressed
Mail, can be obtained from Post Danmark.
Consignment/Direct Entry must be handed in
in clear plastic bags, in letter trays on tray
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INTERNATIONAL LETTERS
P O ST D ANM A R K A /S
G E N ER AL T ERM S A N D C O N DI TI ON S F OR IN T E RN A TIO NA L L ET T ERS AP PLI C A BL E FR OM 1 J AN U A RY 2 0 1 7
carriers or on approved EUR pallets for each
individual country. Senders are responsible for
ensuring that the current requirements of the
country of destination as to EUR pallets are
met.
The maximum weight per bag is 20 kg and
600 kg per pallet. A pallet must not exceed
the following dimensions: length x width x
height = 120 X 80 X 180 cm.
Senders of Consignment/Direct Entry must
comply with the current rules about delivery
notes. Sending Consignment/Direct Entry is
conditional on the Customer’s completion and
printing of the necessary delivery notes via an
Excel printing solution.
For each individual country, the following
documents to be used in connection with
posting and direction must be printed via the
Excel printing solution:
 K100
‘Consignment/Direct
Entryfølgeseddel” (Consignment/Direct Entry
delivery note) (the Customer's receipt)
 Three copies of CN32 ‘Level 3, Direct Entry
note’ (delivery note intended for the border
sorting office)
 K98
‘Consignment/Direct
Entry
dirigeringssedler’
(Consignment/Direct
basis of any amount for which the postal
operator in the country of destination may
subsequently have invoiced Post Danmark.
The sender is generally obliged to indemnify
Post Danmark for any loss incurred by Post
Danmark as a result of non-compliance with
the requirements set out in these General
Terms and Conditions regarding contents and
packing of an item.
Moreover, the sender is liable in damages in
accordance with the general rules of Danish
law.
Post Danmark accepts no liability for delay,
loss, including wrong delivery, total or partial
loss of contents or damage to items sent as
Consignment/Direct Entry; see clause 1.16.
The above also applies to Unaddressed Mail
sent as Consignment/Direct Entry.
Entry direction slips)
‘The Customer's receipt’ and the three copies
of CN32 ‘Level 3, Direct Entry note’ must be
handed in in K48 ‘Plastpose’ (plastic bag).
A combined invoice for use in customs
clearance
must
accompany
a
Consigment/Direct Entry batch for countries
outside the EU. For items containing
commodities, the copy of a commercial
invoice must also accompany each item.
Each transport package must be provided with
a K96 ‘Plastpose (plastic bag), which must
contain a completed K98 ‘Consignment/Direct
Entry dirigeringsseddel’ (Consignment/Direct
Entry direction slip), which is numbered and
followed by a hyphen and the total number of
transport packages (Page 1 of 3, page 2 of 3
and page 3 of 3). The direction slip for the
transport package to which the delivery notes
are affixed must be marked ‘F’. If letter trays
on tray carriers are used, only the tray carriers
need to be provided with a K96 ‘Plastpose’
(plastic bag) containing delivery note and
direction slip.
4.5 IMPORT DUTIES AND TAXES
In connection with Consignment/Direct Entry
for countries outside the EU, the sender must
be represented by a local agent in the country
of destination who will take care of customs
clearance and be responsible for the payment
of import duties and taxes.
4.6 COMPENSATION
The Customer is responsible that items sent
as Consignment/Direct Entry meet the
requirements of the country of destination.
Post Danmark will not check that this is the
case.
In
case
of
non-compliance
of
Consignment/Direct Entry with these General
Terms and Conditions, Post Danmark reserves
the right to collect an additional charge on the
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