OverDrive Sign In Error
One of the most common problems
patrons have when borrowing materials
from OverDrive is a generic sign in error. A
patron will be able to select an item from
OverDrive, add it to their ebookbag, but
will be unable to sign in and complete the
checkout (pictured at right).
The key here is in the details. OverDrive is telling us that the patron has notes on the account, so the
next step is to check the patron account. On the Patron Status screen, check the General tab
and
see if there is anything under Block Description. In this case (shown below), this patron has notes on the
account preventing OverDrive use.
Notices regarding items held will not cause a problem with OverDrive, but notes on the account likely
will. The very bottom icon
will show the notes on the account. There are two types of notes, Nonblocking and Blocking. Non-blocking notes will not interfere with OverDrive, but Blocking notes will
cause a patron to see the above sign in error.
In this example, this patron has a Blocking note. To fix the problem with OverDrive, just remove the
blocking note (if it is reasonable to do so) and save the revised patron record. The patron should now be
able to enjoy their OverDrive access again.