Dell Client Solutions Training
Partner Learning Path
Updated Summer 2015
Client Foundations
Why Dell for
Client Solutions
(WDCS0814WBTS)
• 45 mins – Online Course
• Dell Client Solutions
foundation course
• Market trends, customer
challenges, and Dell’s POV
• View course description
Elective training
Required for
Competency
Product Line Training
Required Sales &
Technical
Dell Client Devices
Portfolio Overview
(CDPO0814WBTS)
• 60 mins – Online course
• Provides a deep dive of
the client solutions
strategy, an overview of
the client devices
portfolio, and a customer
scenario to practice
• View course description
New Training
Required Sales &
Technical
Required Technical
New Training
Required Technical
Client Support
Services Portfolio
Overview
Dell Command
Suite Overview
(CSMO0215WBTT)
Dell Client Security
Solutions Overview
(CSSO0215WBTT)
(CSPO0615WBTS)
• 30 mins – Online Course
• Overview of Dell’s Client Support
Services Portfolio, including the
ProSupport product offerings
• Position client support within
entire Global Services Portfolio
• Explain value of Dell Client
Support Services and describe
selling points of the services
• Identify best support solution for
customers within given scenarios
• View course description
• 45 mins – Online course
• Describe and position the
Dell Client Command Suite
portfolio
• Discuss competitive
differentiators
• Value proposition
• Customer scenarios
• View course description
Helpful Links
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Dell Client Solutions Worksheet – View competency requirements
Online Course Catalog – View all available courses
Partner Learning Center – Enroll in a course
Training News – Stay up-to-date
Certified Partner Program Guide – Competencies Brochure
Questions? Need assistance?
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•
Need to create a Portal account?
Do you have training access?
Please contact the Channel Training Team
Email: [email protected]
Explore the new Client Solutions Competency
Download Partner FAQs
Updated August 2015
• 45 mins – Online course
• Describe and position the Client
Security portfolio
• Match Dell Client Security
solutions with customer’s needs
• Outline the Dell Client Security
difference
• View course description
Continue to
Client Solutions
Electives
Dell Client Solutions Training
Product Line Electives
Week 1
Client,
Workstation &
Mobility Overview
Week 1
Dell Latitude
(CDLA0914WBTS)
(CWMO0913WBTS)
• 45 mins – Online Course
• Discuss Dell’s solution
strategies for client,
workstation and mobile
computing
• Review industry trends
• Uncover opportunities and
explore potential markets and
customers
• View course description
• 45 mins – Online course
• Provides an overview of the
Latitude product line
• Explain key features and
unique market positioning
• Uncover opportunities that
match right Latitude systems
with customers’ needs
• View course description
Week 2-3
Week 2-3
Dell Rugged
Product Line
Overview
(CDRU0914WBTS)
Dell Vostro
(CDVS0914WBTS)
• 45 mins – Online course
• Overview of Dell Rugged
Solutions portfolio
• Describe key features and
unique positioning of
Rugged solutions
• Identify customer needs
and challenges that align
with Rugged solutions
• Differentiate Rugged
systems from competitors
as well as from each other
• View course description
• 45 mins – Online course
• Provides an overview of
the Vostro product line
• Describe and position
Vostro systems within
product portfolio
• Explain competitive
features and unique
positioning
• Uncover opportunities
and to match the right
system to customers’
needs
• View course description
Updated Summer 2015
Week 2-3
Week 2-3
Dell OptiPlex
Overview
(CDOO0814WBTS)
Dell XPS Notebook
Overview
(CDXP0914WBTS)
• 45 mins – Online course
• Provides an overview of
the XPS Notebook
product line and unique
features
• Describe and position
each XPS Notebook in
the current product
portfolio
• Differentiate XPS
Notebooks from
competitive offerings
• View course description
Required for
Competency
Dell Venue
Tablets
(CDVO0914WBTS)
• 45 mins – Online course
• Provides an overview of
the OptiPlex product line
• Introduce key features and
value proposition of
OptiPlex family
• Discuss product details
and target customers
• View course description
Updated Summer 2015
Week 2-3
Elective training
Product Line
Training
• 45 mins – Online course
• Provides an overview of the
Venue tablet product line
• Explain key features and unique
market positioning
• Uncover opportunities that
match right systems with
customers’ needs
• Includes new Venue 10 / 10 Pro
• View course description
Week 4+
Dell Precision
Product Line
Overview
(DPWS0212WBTS)
• 45 mins – Online course
• Overview of Precision
Workstation product line and
technical specifications
• Identify customer pain points,
target markets, and
applications
• Recognize how to uncover
opportunities
• Differentiate Precision
workstations from
competitors
• View course description
Workstation
Competency
Week 4+
Continue to
Endpoint Systems
Management
Electives
Dell Precision
Workstation
Technical
(DPWT0212WBTT)
• 60 mins – Online course
• Explore Dell Precision Workstation
portfolio options and form factors
• Define similarities and differences
between high-performance PCs and
Workstations
• Analyze key system features and
relate to customer requirements
• Discuss Dell differentiators and
competition
• Evaluate the benefits, performance,
and scalability
• View course description
Dell Client Solutions Training
Endpoint Management Electives
Sales Training
Dell KACE Demo Tutorial
Technical Training
Dell KACE Sales
Training
(KST0410WBTS)
Dell KACE
Appliances
Technical Training
Preparing for a
Dell KACE Demo
(DKMS0611WBTS)
(KTT0510WBTT)
• 45 mins. – Online course
• Overview of Dell KACE family of integrated
systems management appliances
• Discuss value proposition, product features and
competitive differentiators
• Explain advantages of using Dell KACE with Dell
hardware
• Explore which customers to target, how to ask
qualifying questions, and how to step through the
Dell KACE sales process
• Describe the overall Dell End Point Systems
Management (ESM) solution set that includes the
K1000 Management Appliance, K2000
Deployment Appliance, K1000 SaaS, Enterprise
Mobility Management, and Desktop Authority
Management Suite
• View course description
Elective training
Required for
Competency
Product Line Training
• 45 mins. – Online Course
• Technical deep-dive into features and
capabilities of the Dell KACE family of
appliances
• Covers updated features of the K1000
Management Appliance and the K2000
Deployment Appliance
• Review positioning and competitive
advantages
• Engage in a technical overview of Dell KACE
Appliances, including capabilities, features
and installation guidelines
• Explore web-based interface for both K1000
and K2000 Appliances
• View course description
Helpful Links
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Dell Client Solutions Worksheet – View competency requirements
Online Course Catalog – View all available courses
Partner Learning Center – Enroll in a course
Training News – Stay up-to-date
Certified Partner Program Guide – Competencies Brochure
• 45 mins. – Online Course
• Design and deliver a demo of the
Dell KACE K1000 Management
Appliance using the online demo
tool
• Review modules available in the
tool
• Develop a repeatable process for
designing a targeted customer
demo
• Be prepared to present a demo to
your Enterprise Solution Specialist
• View course description
Questions? Need assistance?
•
•
Need to create a Portal account?
Do you have training access?
Please contact the Channel Training Team
Email: [email protected]
Explore the new Client Solutions Competency
Download Partner FAQs
Updated July 2015
Continue to
Partner Resources
Dell Client Solutions Training
Partner Resources
Helpful Links
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Questions? Need assistance?
Dell Client Solutions Training – Access Dell Client training courses
Online Course Catalog – View all available courses
Partner Learning Center – Enroll in a course
Training News – Stay up-to-date
Certified Partner Program Guide – Competencies Brochure
Additional Partner Resources
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Competitive Client Solutions Resources – Exclusive partner collateral
Partner Incentives Cheat Sheet – View current incentives & promotions
Microsoft Solutions – Access partner-specific tools & resources
Why Dell for Client Solutions? – Explore end-user computing
Smart Selection – View current inventory
Client Demo Units – View terms and conditions
•
•
Need to create a Portal account?
Do you have training access?
Please contact the Channel Training Team
Email: [email protected]
PartnerDirect Competencies
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Client Solutions Competency – Download Partner FAQs
Workstation Competency – Download Partner FAQs
Client Product Line Resources for Partners
Access spec sheets, technical guides, white papers, videos and more!
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Updated August 2015
Latitude Laptops, Tablets & Ultrabooks
OptiPlex Desktops
Venue Tablets
Precision Workstations – Mobile Workstations | Tower Workstations
Dell XPS – XPS Ultrabooks | XPS Desktops
Dell Rugged Solutions – Latitude 12 Rugged | Latitude 14 Rugged