Celebrating 90 years of providing HOPE and HELP to those in need 2014 ANNUAL REPOR T Commonwealth Catholic Charities has worked to alleviate human suffering and restore hope, dignity and opportunities to Virginia’s residents since 1923. Personal Growth & Healing Love & Belonging Safety & Security Food, Clothing & Shelter Our Mission Commonwealth Catholic Charities provides quality, compassionate human services to all people, especially the most vulnerable, regardless of faith. Vision: Commonwealth Catholic Charities empowers individuals, strengthens families and builds community through faith and service. Shared Values: Faith We are a faith-based organization rooted in scriptures and Catholic social teaching. Dignity of Human Life We respect the dignity of human life at every stage. Family We support and nurture families of all faiths. Diversity We recognize and appreciate our own differences and those of the people we serve. Community We partner with other organizations to serve community needs. Accessibility We strive to make services known and available to all. Richard Ciofani Chief Financial Officer Anita Prasad Wallen Chief Operating Officer From the Executive Director Dear Friends, Fiscal Year 2014 was a milestone year for Commonwealth Catholic Charities (CCC) in that it marked our 90th year of service in the Diocese of Richmond. In 1924 The Bureau of Catholic Charities started with two departments, The Family Work Department and the Children’s Department. Services focused on general family relief, care for children in foster care, pregnancy counseling and adoption. Today, CCC continues to provide these same services as well as many other programs which are highlighted in this Annual Report. In 1925, 421 children and families were assisted as compared to 40,901 children and adults who received services this past year. Much has changed since The Bureau of Catholic Charities first opened its doors. Our name has changed, our geographic reach has expanded within the Diocese, services have been discontinued and new programs have been created. However, our rich tradition of living the Gospel and helping those in need has continued throughout these 90 years with a steadfast commitment to our Catholic values of dignity and respect for all. It is our connections with our clients that motivate and inspire us to do our very best for them. CCC’s downtown office on Grace Street in Richmond welcomes individuals and families facing homelessness offering readily accessible services. Our new office on Rolling Hills Drive in Richmond offers increased availability to clients attending classes, seeking services, and visiting our food pantry and financial assistance programs. Our offices in Charlottesville, Hampton Roads, Norton, Petersburg and Roanoke have expanded programs and services in response to increasing and unmet needs. We are privileged to witness lives being changed every day – a child being adopted, a teen welcomed by a loving foster family, a home for a homeless veteran, a family brought together through counseling, protection for a vulnerable senior or a refugee given a new life in America. All of this is possible because of you and we are especially grateful for your tremendous support. We ask for your continued prayers, commitment and support as we plan for the future, providing hope, help and inspiration to those in need. Sincerely, _____________________________ Graham Sellors Editor & Director of Marketing 2014 ANNUAL REPORT Joanne D. Nattrass 3 From the Chair, Commonwealth Catholic Charities Board of Directors From Most Rev. Francis X. DiLorenzo, Bishop of the Catholic Diocese of Richmond We live in a community of need. Not far from each of our doors live neighbors with less than the rest of us, with little hope for better tomorrows. These neighbors, known and unknown to us personally, summon our compassion. Just as Jesus tells us that we must respond to the hungry, the thirsty and the stranger, Commonwealth Catholic Charities is harnessing our community’s collective compassion to tend to those in need. CCC works with some of our community’s most vulnerable people, serving their immediate physical needs but also providing professional and heartfelt guidance to help put individuals and families on paths to a brighter future. Guided by faith, hope and love – the true essence of Jesus’ teachings – CCC encircles our community of need in a compassionate embrace and helps lift up the unfortunate beyond their current circumstances. This annual report chronicles the ways in which our community’s compassion has taken root, and the spirit of generosity and care is truly on display in the pages to follow. We are most grateful for the support received for CCC’s critical work and for the abiding commitment to its mission. With my gratitude and every best wish, I remain, Sincerely yours in Our Lord, Most Rev. Francis X. DiLorenzo Commonwealth Catholic Charities’ 2014 fiscal year was notable on so many fronts. With demand for our services increasing across Virginia, I am proud to report that CCC’s staff, volunteers and donors responded in remarkable fashion, tending to the diverse needs of those seeking life’s basic necessities, individuals and families struggling with the stress of the world around them, new citizens to our country setting out on new horizons and many, many others. In all, CCC served more than 40,000 individuals across the commonwealth. The year also marked some significant advances, particularly from a programming standpoint. We introduced a new citizenship class to assist those who are eligible to take the U.S. citizenship exam. Attendance at various counseling groups increased, especially those attending Anger Management, Batterer Intervention Program, and John’s School. Most noteworthy was CCC’s move to a new building on Rolling Hills Drive in Richmond, offices that have given staff and volunteers additional space in which to meet client needs. An expanded food pantry, more and larger meeting rooms, a client computer lab and plentiful parking are among the enhanced benefits. Making all of this possible, of course, are those who support CCC with their time, talent and treasure. To them – our unsung donors and volunteers – we owe a great debt of thanks. And our gratitude extends to the dedicated management and staff at CCC, as well. Their commitment to serving our community lives and breathes every day in the many ways in which they help to lift up those in need. On behalf of the board of directors of Commonwealth Catholic Charities, I am pleased to present this annual report for the 2014 fiscal year, a year of so many achievements of which all of us can be rightfully proud. Thank you for your continued support and interest and we look forward to an inspired 2015. Sincerely yours, Kathleen M. McCauley 4 COMMONWEALTH CATHOLIC CHARITIES From the Chair, Commonwealth Human Services Foundation Board of Directors The Commonwealth Human Services Foundation has witnessed firsthand the incredible generosity of CCC’s donor family this past year and is most grateful for your generous and faithful support. This spirit of giving translates into a wide range of services that have improved the lives of Virginians throughout the Diocese of Richmond. These programs have delivered comfort and dignity to those in need. Contributions to CCC throughout the fiscal year took many forms. Attendance and sponsorship of our annual events – the Holiday Festival of Music in Richmond, World Fusion in Hampton Roads, Labor of Love in Roanoke and our annual golf tournament – contributed significantly to our capacity to serve others. The inaugural Carnevale Ball – A Night in Venice, introduced Richmond to a new signature gala. Contributions received through the annual appeal, memorials, Amazing Raise and other requests for support also made a big difference. The CCC community answered our call in many other ways. Donations of blankets, backpacks with school supplies, food and other contributions helped CCC respond to critical needs in a timely way. We are continually touched by the depths of the generosity and compassion of those who support our mission, without whom, our work cannot go forward. Nor could we manage without our many, many volunteers. Their dedication, time and talents – along with healthy doses of energy and enthusiasm – are essential and greatly appreciated. Much has changed in the 90 years since Commonwealth Catholic Charities first opened its doors. But what has not changed has been the care and concern that our communities have shown for those in need. On behalf of the foundation board, we look forward to continuing our important partnership. Sincerely, Commonwealth Catholic Charities Board of Directors Executive Committee Chair: Kathleen M. McCauley Vice Chair: Mary Margaret Kastelberg Treasurer: James K. Dill Secretary: Cliona Mary Robb Richmond Advisory Chair: Kathy Santini Roanoke Advisory Chair: Charles G. Marlowe Past Chair: Patrick F. Heinen Board Members Paula Allocca Joseph Boisineau Gerald D. Brittle Richard Derrico James K. Dill Douglas W. Farley Randal J. Gatzke Patrick F. Heinen Melanie L. Jorgensen Mary Margaret Kastelberg Michael Kozak Tulinh Le Lynnleigh Maloney Charles G. Marlowe Kathleen M. McCauley, Chair Michael Metzger Benjamin Miles Cliona Mary Robb Laura Sanchez del Solar Kathy Santini Benjamin Scafidi Tulsa Sharma Paul Sinclair Joanne D. Nattrass Commonwealth Human Services Foundation Board of Directors Stephen J. Benedetti Walter F. Dane Richard Dash Douglas W. Farley, Chair René J. Ferrán Louise Hartz Michael J. Lazzuri Kathleen M. McCauley Michael O. McMunn Donald Miller Kathleen Mortensen J. Kevin Muldowney John H. O’Keefe John Puccinelli Wayne M. Slough Mary Ellen Stumpf Christine N. Thomas Lucia Anna (Pia) Trigiani Susan Yosh Douglas W. Farley 2014 ANNUAL REPORT 5 12,696 people received food from our food pantries. 3,782 people benefited from visiting St. Francis House for clothing, baby supplies and toys for children. 3,774 individuals were assisted with housing at Homeless Point “For I was hungry and you gave me something to eat, I was thirsty and you gave me something to drink…I needed clothes and you clothed me…” – Matthew 25:35-40 (NIV) Food, Clothing & Shelter of Entry. “Although it was initially difficult to meet with a debt management counselor, the non-judgmental yet candid approach left me feeling empowered…Before I started these meetings I was afraid to open my mail. Now when I go to the mailbox I know exactly what to expect.” – Debt Management Client “Thanks to you, I am in a better place as far as keeping my utility expenses under control. You were so kind and considerate, and you gave me hope. May God continue to bless you and your services.” 6 – St. Francis House Client COMMONWEALTH CATHOLIC CHARITIES 3,185 people “Thank you so much for helping with our electric bill. My family and I were able to stay in our own home because of your help. God bless you.” – Financial Services Client in Norton received financial assistance with rent and overdue utilities. 114 households were stabilized through Rapid Rehousing Reaching Out to Families in Southwest Virginia and Homeless To help individuals and families in dire need in Southwest Virginia, CCC extended its financial assistance program to the region, helping 85 households avoid having their electricity or water disconnected. 61 adults sought Prevention. assistance in managing their debts. Did You Know? CCC partnered with the City of Richmond’s Department of Social Services to ensure that homeless men and women had a safe and warm place to go to escape frigid temperatures during the winter months. The Day Warming Shelter provided a safe and accessible place to escape the cold, which was particularly essential on weekends when other facilities were closed. CCC staff provided a hot cup of coffee, connections to community resources, and gracious hospitality for nearly 100 individuals, daily, at the Grace Street office. 2014 ANNUAL REPORT 7 27 children were protected by Court Appointed Special Advocates (CASA) volunteers in Lee, Scott and Wise Counties. 42 families were given the gift of time together through the Supervised Visitation Program. With the help of school liaisons, 2,235 refugee and immigrant children and their parents were guided through the public school systems. 233 children were cared for in loving Foster Homes. 296 women found hope and compassion throughout their “I was a stranger and you invited me in…” – Matthew 25:35-40 (NIV) Safety & Security Feeling Safe and Gaining Confidence Tara was a teenager when she was placed in a CCC foster home, following a childhood of being homeless or staying with family members and friends. Moving beyond her past required time and support as she adjusted to her new school and surroundings. Tara responded well to the care and guidance she received from her CCC case worker and foster parents. Although Tara could have left foster care when she turned 18, she chose to remain in foster care until the age of 21. This extra time was particularly important as she prepared for adulthood with the help of her foster parents. Tara now lives independently, attends a community college near her foster parents’ home and is flourishing. “When I first came into foster care I had a hard time adapting to my new life,” said Tara. “The CCC foster care staff was there to listen to me and encourage me each day. Since then I’ve grown to feel strong and confident with the help and support of CCC and my foster family. I can’t thank my foster parents enough for all they have done for me. I am happy to have them in my life and I know I will always be able to count on them. I’ll always be grateful for all that CCC has done to help me plan for my future. I feel ready to take control and to take care of myself, to keep up with school and pursue my goals.” pregnancies with Pregnancy Counseling. 8 “I am so grateful for the Supervised Visitation Program … it is the single gift that enables me to have a relationship with my children today. CCC seems refreshingly focused on the end result of connecting parents with their children in a fun and safe environment.” – Supervised Visitation Program Client COMMONWEALTH CATHOLIC CHARITIES “The work that Immigration Services did for our immigration case truly changed my life. Before we came to CCC for help, my daughters and I didn’t know our legal rights so we didn’t feel safe. Now we have the peace of mind that comes with knowing for certain that we are in the U.S. legally and that we can live without fear.” – Immigration Services Client 649 adults and children were resettled in Fleeing Violence and Fear… Dina and her family fled Iraq as the violence in their home country continued to escalate in the early 2000s. It took eight arduous years before the family arrived as refugees to the U.S. in 2013 and were welcomed by CCC’s resettlement staff in Hampton Roads. This family of five faced major transitions as they coped with the many challenges of finding jobs, getting their children settled in new schools, and developing their English skills. Now Dina and her husband have new careers, their daughter attends a community college and their sons are doing well in public school. communities through Refugee Resettlement. With the help of Employment Services, 318 refugees found jobs. 371 refugees and immigrants participated in English language Dina and her family are grateful to live in a place where they can finally feel secure. “The most important thing for us is that our children are safe. We have that here,” Dina says. “We have been spared, so I am thankful for everything else.” n To lear ur bout o at a e r o m s , visit u nd s m a r prog a.org a v f o c c www.c ebook.com/ ac www.f a. cccofv 2014 ANNUAL REPORT classes. 844 people were given legal assistance through Immigration Services. 224 adults are on the path to becoming U.S. citizens through our Citizenship classes. 9 132 individuals with disabilities counted on Developmental Disabilities for ongoing support and case management. CCC serves as legal guardian for 58 vulnerable adults. 86 seniors received weekly contacts and services as part of Independence for Seniors. Love & Belonging Giving Melina What She Needed… Severe heart defect, Down’s Syndrome, HIV positive. This was the diagnosis given to Baby Melina at birth. Her parents, already overwhelmed, felt that they did not have the resources to care for her, and their family members were unable to help or support them. Unsure of what to do, they reached out to CCC’s pregnancy counseling staff for help. After exploring all options available to them, Melina’s parents decided it would be best for their newborn daughter to be placed for adoption. This was a tough decision to make and CCC staff helped them come to terms with their decision. CCC found an adoptive family who was ready to give Melina the care and attention she needed. Melina recently underwent surgery to correct her heart defect. Her early intervention therapist is encouraged by the progress she has made. She continues to receive medical treatment as needed and is doing well. Melina is thriving in her adoptive home and has what a child needs most—a loving and nurturing family. “I just can’t get over the support I receive from my weekly phone calls. If bad weather comes through, I’ll get a call just to make sure I’m okay.” 10 - Independence for Seniors (IFS) Call Reassurance Client COMMONWEALTH CATHOLIC CHARITIES 68 people who are deaf or hard of hearing received “As a single dad with a disabled son, I’ve dedicated my life to making his easier. The Developmental Disabilities worker took my son’s case on as her own and advocated for the resources my son needs. She has made such a difference for us.” – Parent of a Developmental Disabilities Client education, resources and advocacy. 72 infants and children found forever families through adoption. Did You Know? When individuals are no longer able to make decisions for themselves, professional staff with our guardianship program can step in to help. This extensive program provides peace of mind to family members who are unable to take on the responsibilities of being a guardian and need to know someone always has their loved one’s desires and best interest at heart. 2014 ANNUAL REPORT 11 208 people learned to recognize and control their anger while participating Personal Growth & Healing in Anger Management Groups. 3,318 hours of Interpreter Services helped non-English speakers to communicate with schools, hospitals and courts. Interpreting a Solution… Abdul has special needs that limit the types of jobs he can do. As a newly arrived refugee, finding employment became a top priority. Fortunately, Abdul had interpreting experience from being an interpreter for American military troops and was eager to continue that work. He completed a community interpreter training class through CCC’s Interpreter Services. Abdul quickly became sought after by providers and CCC staff for his professionalism and enthusiasm to work. Abdul has continued to interpret for CCC and also helps other refugees as they begin their new lives in the U.S. n To lear t our u o b a more it us at s i v , s m progra fva.org and cco www.c ebook.com/ ac www.f a. cccofv 12 COMMONWEALTH CATHOLIC CHARITIES “My group facilitator helped me understand things I need to improve within myself so I could learn how to handle my anger.” - Batterer Intervention Program Participant 1,581 people engaged in individual and family therapy. 643 people changed “When I talked with my counselor I was able to see a new perspective on my situation and my options. I’ve learned to take responsibility for things that I always believed were beyond me. I now know I can’t control what somebody else says or does to me, but I can control how I respond. I leave my sessions reminded that I am the only person who can determine my actions and my future.” their behaviors, having participated in the Batterer Intervention Program. - Individual Counseling Client Project Rachel We welcome referrals through the Catholic Church’s Project Rachel. Our counselors help people who have been touched by an abortion, enabling them to grieve, seek forgiveness, and find peace. This service, like all of our counseling programs, is completely confidential. 2014 ANNUAL REPORT 13 Clients, staff and volunteers recently settled into CCC’s new home in Richmond. Located on the bus line with ample parking and meeting areas, our new 36,000 square foot building is welcoming, accessible and tailored to meet the needs of our clients. Lobby and reception Our New Building Open meeting areas offer comfortable space to collaborate The expanded food pantry Play therapy rooms especially designed for children 14 COMMONWEALTH CATHOLIC CHARITIES Volunteers People become volunteers for a variety of reasons. However, all of our volunteers have one thing in common… they want to help those in need by providing comfort, teaching new skills or being an advocate for those who are unable to help themselves. We are so grateful to all 225 of our volunteers, who provided 11,069 hours of service to CCC last year. Thank you for honoring our mission of helping those in need. “Our mission is to help our brothers and sisters when they are at their most vulnerable. I do not believe there could be any greater calling in life. It is my privilege to be allowed to serve them through CCC. We need to strive to extend our aid to a greater number of God’s people. The need in our community is tremendous...and our opportunities are abundant.” - Volunteer It has been so rewarding assisting clients with past due utilities, rent and mortgage. You meet people from all types of backgrounds that may have experienced a temporary hardship. It blesses me just to hear someone say, “Thank you – you just put a smile on my face despite all that I am going through.” – Financial Assistance Volunteer Here are some of the ways volunteers helped CCC clients last year throughout Virginia: Hampton Roads • Setting up apartments for newly arrived refugees. • Tutoring refugee youth. Lee, Scott and Wise Counties • Being a Court Appointed Special Advocate for children. Richmond • Talking to seniors in our “Call Reassurance” program. • Organizing and distributing food in the food pantry. • Being a monitor in our Supervised Visitation Program. Roanoke • Teaching English to refugees. • Helping out at the St. Francis House food pantry and clothing closet. • Providing computer literacy training to refugees in the computer lab. To become a volunteer, please go to the GET INVOLVED section at www.cccofva.org. 2014 ANNUAL REPORT 15 The information presented in this report has been extracted and condensed from the Combined Financial Statements for Commonwealth Catholic Charities, which were audited by Independent Auditors and published separately. For more information on our finances, email Richard Ciofani at richard.ciofani@ cccofva.org. Financial Highlights FISCAL 2014 Percent Revenues 2014 of Total Program service fees, including government $11,055,547 68% contracts and grants Monetary contributions, including Special Events 1,717,266 11% Investment and other revenues, net 1,191,649 7% Foundation grants 1,220,002 7% Catholic Diocese of Richmond/Catholic churches 463,641 3% Non-monetary contributions 365,349 2% United Way Services 333,463 2% Total revenues $16,346,917 100% Expenses Children’s Services $5,751,471 43% Resettlement Services 3,110,867 23% Safety Net Services 2,204,000 16% Management and General 1,114,109 8% Counseling Services 741,093 6% Development 542,771 4% Total expenses $13,464,311 100% Change in net assets $2,882,606 STATEMENT OF FINANCIAL POSITION • SEPTEMBER 30, 2014 Assets Cash and cash equivalents $302,366 Receivables, net 2,375,030 Investments 4,894,083 Property and equipment - net 4,614,244 Other assets 38,058 $12,223,781 Liabilities and Net Assets Line of credit $1,250,000 Accounts payable 517,952 Accrued expenses 720,171 Funds held for others 202,270 Net Assets 9,533,388 16 $12,223,781 COMMONWEALTH CATHOLIC CHARITIES s y a W The ave You G $131,000 was raised through CCC’s special events. A Catholic Diocese of Richmond Fuel and Hunger Fund grant was awarded to CCC to provide emergency financial assistance directly to clients in need. $59,950 was donated to support CCC’s St. Francis House food pantry and clothing closet in Roanoke. Thank you to our 2,700 donors and supporters! An additional $356,000 was contributed to CCC’s annual fund by individuals, businesses, employers, civic organizations, and others. 103 parishes gave a total of $286,480 to the Christmas Second Collection. 230 donors made in-kind contributions including vehicles, clothes, food, and other necessities. $1.9 million was raised toward our Building Fund, which included gifts to the Edward M. Smith Memorial Fund. Your support helps us provide programs and services to those in need. To find out about the many ways you can support us, please contact Michael Falzone, Director of Development at 804.545.6950 or [email protected]. 2014 ANNUAL REPORT 17 Commonwealth Catholic Charities Celebrating Ninety Years of Service from 1923 to 2013 1920s & 1930s St. Peter’s Church Richmond, Virginia 18 1923 The Bureau of Catholic Charities was created in 1922 in Richmond, and incorporated in 1923, to provide care and family support for children and counseling for families and children. The agency was located in the basement of St. Peter’s Church. 1959 Catholic Charities of Northern Virginia was established as a separate agency and incorporated to provide services to clients in Northern Virginia. 1946 The agency was incorporated and licensed as a child placing agency in the Commonwealth of Virginia. 1940s & 1950s 1938 The National Convention of Catholic Charities held its annual meeting in Richmond, which was the largest ever hosted by a city at that time. COMMONWEALTH CATHOLIC CHARITIES 1601 Rolling Hills Drive Richmond, Virginia 1971 The agency began foreign adoption services to help children from other countries. 1960s & 1970s 1967 Catholic Charities of Southwest Virginia (SWVA) was founded in Roanoke to provide adoption, pregnancy counseling, and foster care for refugee children in and around areas of Roanoke and Norton. 2014 ANNUAL REPORT 2010 Refugee and Immigration Services joined CCC, offering wraparound services to refugees and expanding CCC’s service area to Hampton Roads. 1989 In response to community needs, adultbased programs were added. 1980s & 1990s 1995 Catholic Charities of SWVA joined CCC, expanding CCC’s service area from areas east of Richmond to the far western corner of the state. St. Francis House in Roanoke became part of CCC. 2000s & 2010s 2004 CCC established Central Intake in Richmond, designed to link homeless or at-risk individuals and families directly with services. 2013 CCC provided HOPE and HELP to over 40,000 Virginians. 19 Celebrating 90 Years of Service 2014 ANNUAL REPORT Richmond 1601 Rolling Hills Drive Richmond, VA 23229 Phone: 804.285.5900 TTY: 804.285.1630 Pregnancy Counseling Hotline: 866.259.5708 Fax: 804.285.9130 Homeless Point of Entry 511 W. Grace Street Richmond, VA 23220 Phone: 804.648.4177 Fax: 804.648.4931 Roanoke 541 Luck Avenue, SW Suite 118 Roanoke, VA 24016 Phone: 540.342.0411 Pregnancy Counseling Hotline: 540.492.2728 Fax: 540.342.3307 820 Campbell Avenue, SW Roanoke, VA 24016 Phone: 540.342.7561 Fax: 540.344.7513 St. Francis House Food Pantry Phone: 540.342.7561 ext. 319 Visit www.cccofva.org to learn more about us and email us at [email protected]. facebook.com/cccofva Norton 507 Park Avenue, SW Norton, VA 24273 Phone: 276.679.1195 Pregnancy Counseling Hotline: 540.492.2728 Fax: 276.679.2719 Hampton Roads 12284 Warwick Boulevard Suite 1-A Newport News, VA 23606 Phone: 757.247.3600 Fax: 757.247.1070 Charlottesville 918 Harris Street Charlottesville, VA 22903 Phone: 434.974.6880 Fax: 434.296.6002 Petersburg 827 Commerce Street Petersburg, VA 23803 Guardianship: 804.733.6207 DD Waiver: 804.733.7037 Fax: 804.733.0099
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