Communication Manager: How to verify if an agent or a station are logged in
Author: Massimo Croci
Pictures, data and Avaya logo and brand are property of Avaya Inc. 655 Great America Parkway Santa Clara,CA 95054 USA http://www.avaya.com/usa
Details
Avaya Aura all releases
Communication Manager (CM) all releases
In order to help readers, I used:
•
Command: as CLI prompt of CM;
•
Strings to be typed are in light green, all customizable generic names in italic light green;
If you want to check if agent XXXXX is logged in CM, follow step >>>01); for station YYYYY follow step >>>02).
Table of Contents:
>>>01) Check if an agent is logged in CM
>>>02) Check if a station is logged in CM
>>>01) Check if an agent is logged in CM
Access to CM. If you don’t know how to do, see F104616.
After access, type
Command: list agent-loginID staffed
and click ENTER
On each row you can see agent Login ID, name and Extension of his station.
Look for agent XXXXX on all available pages, if he/she is present on this list, he/she is currently logged in ( you know also his/her
Login ID and used station).
>>>02) Check if a station is logged in CM
Access to CM. Type
Command: status station YYYYY
and click ENTER
move to last page pressing F7
if station YYYYY is logged in, you should see under column ‘ Grp/Mod ‘ AI or AUX and number of skills on which it’s logged.
In order to know name and Login ID of agent that is currently using station YYYYY for skill WWWWW, press F1 , type
Command: monitor bcms skill WWWWW
and click ENTER
look for station YYYYY (column EXT ) on all pages until you find it.