Patient Survey 2014
Report for
East Bridgford Medical Centre
How likely is it that you would recommend your GP practice to a friend?
Respondents: 230
How would you rate your last visit to the surgery? (Score 1 – 10)
Respondents:
11%
Being able to book ahead for an appointment at a time to
suit you
15%
7%
74%
251
Being able to see a doctor quickly (or within 2 days) if it
was urgent
13%
18%
80%
245
31%
3%
51%
251
16%
2%
81%
11%
1%
87%
246
8%
3%
6%
91%
160
91%
237
93%
238
Getting through on the phone quickly
The way you were treated by the receptionist
The physical environment within the surgery
The competence of the nurse who treated you, if you use
one
The competence of the doctor who treated you, if you use
one
Being treated with respect
The additional services which are available within the
practice (E.g. health visitor)
The Referring you to other services as appropriate (E.g.
hospital consultant)
The treatment or advice you received
251
2%
5%
18%
6%
76%
4%
11%
85%
3%
9%
88%
148
194
240
These are some things which have been suggested by other patients
Respondents:
1%
Would you consider using touch screen self-check-in
47%
37%
238
15%
4%
Would you consider using an online prescription order
service called “SystmOnline” for ordering repeat
prescriptions?
48%
33%
15%
41%
37%
19%
244
3%
242
Would you be prepared to receive test results by text or
e-mail?
9%
Joining a self-help group with patients who have similar
health problems (E.g. diabetes)
19%
49%
239
23%
2%
Having health advice on the surgery website on
Dealing with minor aliments (such as winter colds)
29%
48%
245
21%
2%
Receiving text messages to remind you about things
Like your next appointment
48%
33%
244
17%
4%
41%
Being able to book appointments online
35%
20%
245
Some people may be treated by their doctors whilst others would like to be more involved. Which of
these best describes you?
Respondents:
I am happy with the way things are now
11%
89%
I would like to receive information about new developments at the
surgery or giving me appropriate health advice (E.g. winter flu jabs)
85%
15%
244
244
I am willing to complete surveys about the practice
89%
11%
244
I would like to be invited to occasional meetings to discuss new
developments
26%
I would like to be involved in the surgery’s Patient Reference Group.
This is a group of patients who help the doctors improve the service they
provide
21%
74%
241
79%
242
Are you:
36%
64%
243 Respondents
Do you have any long-standing illness, disability or infirmity?
By long-lasting we mean anything that has troubled you over a
period of time or that is likely to affect you over a period of time
40%
60%
240 Respondents
Which ethnic group do you belong to?
100%
243 Respondents
What is your Accommodation?
18%
82%
239 Respondents
Which of the following best describes you?
2%
34%
51%
4%
Other
6%
235 Respondents
1%
2%
We are currently compiling a list of Patients who are willing to participate in the short polls or email
contact concerning possible new development in the practice. We will call the group of patients our
“virtual patient reference group”. If you are willing the practice to contact you please provide:
58%
42%
104 out of 250 respondents
What was the best thing about this visit?
Late opening
Prompt and efficient diagnosis by the doctor
satisfying result
Speed (5 respondents)
staff
Prompt attention (3 respondents)
care & consideration given by nurse and receptionists
Easy & stress free
getting the treatment I needed
the effort from the staff to make everything run smooth
the respect & genuine care given to me
Dr was friendly and not patronising
being seen on time (2 respondents)
no waiting (3 respondents)
Medical needs solved
friendliness of staff (5 respondents)
polite staff & pleasant welcome (2 respondents)
Quick, efficient & on-time
positive & helpful advice I got
getting the treatment I needed
very helpful (2 respondents)
Happy Staff
Service (3 respondents)
happy faces, nice attitude at the desk
lovely nurse and receptionist
Doctor (28 respondents)
seen quickly (28 respondents)
diagnosis
prompt-no treatment required (2 respondents)
quick, friendly & helpful service (6 respondents)
feeling of reassurance from GP (3 respondents)
reassurance about varicose vein problems
friendliness of dispensary staff (2 respondents)
friendly staff (11 respondents)
advice received
Efficient (4 respondents)
prompt service (5 respondents)
being listened to by the GP
feeling at ease with Dr
seeing the reception staff (5 respondents)
Pleasant atmosphere & helpful advice
Got an apt quickly
meeting people
Dr’s steroid infection & advice
Treatment Plan
professional service from both Dr and receptionist
prompt attention & useful information
friendly nurse
prompt attention
Total efficiency from reception to leaving surgery
clear plans of action
Efficiency of seeing nurse & subsequent prescription
Great advice from GP
Dr’s manner (2 respondents)
cheerful happy staff (2 respondents)
good time keeping, advice and has a relaxed atmosphere
given excellent treatment
advanced booking
being able to get a specific apt time
getting lots of treatments in one visit
speed & consideration
comforting & reassuring (2 respondents)
169 respondents
Which is the one thing which could have been improved?
stop music
having a bp monitor that worked
Cannot get an apt for over a month to get a coil fitted!
running late
Dr didn’t know part of my important med recs
being able to email directly to medical staff
booking
booking system needs to be improved
larger parking spaces as struggle with the children
notified if there is going to be a long waiting time
wait for apt (2 respondents)
waiting for prescription after seeing the Dr
more staff on reception and dispensary
the building
short notice apt
felt rushed in apt
Car Park Is full (2 respondents)
Booking apt beyond the same day
Answer time at reception
friendliness of the staff
long waits for apt (2 respondents)
more apt available (3 respondents)
to have no Dr telephone apts
easier apt booking
reassurance
Dispensary
a quicker apt
felt rushed
waiting time, my apt was 40 mins late
The ability to pre-book apts sooner
Timing (2 respondents)
prescriptions on Saturday
have weekend apts
to collect my babies medication after apt
nice to have coffee/tea available
48 respondents
How old are you?
Respondents:
3%
13%
Under 18 = 8
14%
18-34 = 32
35-54 = 83
35%
35%
55-74 = 83
75 and over = 28
We are currently compiling a list of Patients who are willing to participate in the short polls or email
contact concerning possible new development in the practice. We will call the group of patients our
“virtual patient reference group”. If you are willing the practice to contact you please provide:
Here we have produced a pie chart to show the different age ranges willing to
Participate and join our “Virtual Patient Reference Group”.
Respondents:
Under 18 - 0
13%
11%
18-34 - 12
30%
35-54 - 32
46%
55-74 – 49
75 & over - 14
Overall respondents: 107