StaySafe™ Business
StaySafe Lone Worker Safety Training
Training Objectives:
 Confirm commitment to staff safety and welfare and reducing lone worker
risks.
 Introduction to StaySafe and the reasons why we are implementing it into our
business.
 Awareness of training objectives.
 Working knowledge of how StaySafe works.
 Know how to start a session, confirm location and enter appropriate notes.
 Know how to extend and end a session.
 Know how to generate a panic and duress alert.
 Know how to maximize battery life.
 Working knowledge of false alarms, their consequences, & how to avoid
them.
 Awareness of information necessary for rapid response – e.g. what would a
Monitor, supervisor or emergency services need to know to best be able to
assist you?
 Working knowledge of the hub, alert notification, and alert management
procedures.
AGENDA
1. Introduction
2. StaySafe
a. Brief introduction and overview of StaySafe
3. Setting up your phone
a. Download App from App Store, log in.
4. Hub
a. Orientation
b. Settings
i. Notifications
ii. Alert Management Procedures
5. Practical – Hands-on
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a. Initiate a tracked session
i. Acquiring a GPS signal – confirm location
ii. Notes Section
b. Trigger each alert type and note how they appear
i. Session start and end
ii. Session extended
iii. Expired session
iv. Panic
v. Duress
vi. Non-movement
vii. Low battery
c. Audible alerts & option to turn off
d. Adjust position update frequency
e. Cancel alert
6. Monitoring, managing & responding to alerts
a. Transmission of SMS /emails
b. Map/satellite view
c. Response to alerts governed by:
i. The person
ii. Their location
iii. Alert type
iv. Details of the task - Notes
v. Company response protocols – Alert Management Procedures
d. Escalation
7. Employee Responsibilities
a. When to use StaySafe?
i. Company Policy to be developed collaboratively with staff &
management.
ii. When out of the office? On the job? Safety Conscious Habits.
b. Battery charge, phone placement
c. Answer your phone when the person monitoring calls!
d. Avoiding false alarms
i. Be aware of 5 minute warnings – phone in bag, car, pocket etc.
ii. Don’t confuse your Safe PIN & your Duress PIN
iii. Keep battery charged
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StaySafe Lone Worker Safety – Training Notes
Introduction
StaySafe Business is a solution for lone workers that reduces the increased level of risks they
face just by working by themselves. Lone Workers are often exposed to higher levels of risk
because there is no one close at hand to help them in case of an emergency, for example
accident, threat, assault or breakdown. StaySafe is designed to track people for their own
safety so help can be available when and where it's needed. You just don't know who's
going to trip, fall, have a heart attack, faint, be involved in an accident, be electrocuted, or
have an allergic reaction. The solution offers peace of mind to know that someone is
looking out for you, and is able to take action should something happen.
Established in 2011, Safe Apps Ltd (StaySafe) provides protection for lone workers taking
advantage of smartphone technology, providing a solution which is very simple to use,
flexible and cost effective. StaySafe Business is designed for lone worker protection and
nothing else.
StaySafe supports lone workers around the world in the UK, the EU, Canada, the US,
Australia & New Zealand. StaySafe protects lone workers in the property, construction,
infrastructure/utilities, social services and education sectors where we are now helping an
ever increasing number of employees & workers feel safer and better protected. Some of
our customers include major corporations, SME’s and public authorities, including Securitas
and the Suzy Lamplugh Trust http://www.suzylamplugh.org/ (StaySafe’s training partner of
choice) in the UK, who both use StaySafe for protection of their own staff.
You should have received login instructions by email from StaySafe by now. Please ensure
you have read the App user guide found at http://www.staysafeApp.com/set-up/userguide/ (password “setup”) prior to this training, downloaded and installed the App onto
your phone.
About StaySafe Business:
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Smartphone  Hub: StaySafe uses a Smartphone App that provides your GPS
coordinates to a centralised Hub in the cloud where your employer can respond to any
alerts you trigger.
Lone Worker protection solution: The StaySafe App is user controlled, and can only be
turned on by users for their own safety. StaySafe is only designed for Lone Worker
protection.
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Why we are implementing StaySafe?
o Employers owe a duty of care to their employees and staff, ensuring, as far as is
reasonably practicable, their health, safety and welfare at work. This includes
identifying and managing any hazards related to the work and the work
environment, assessing risks, and ensuring suitable measures in place to avoid or
control those risks. Lone workers work in isolation from other workers without
close or direct supervision. They are exposed to higher levels of risk because they
have no one to look out for them in case of accident or emergency.
o If something happened to you as a lone worker - accident, assault, threat, stalking
or an urgent need for assistance – your employer needs to know where you are
and that you need help to be able to respond and send help rapidly. You will not
always able to make a phone call, and you will not always be where you expected
to be.
o Lone worker devices don’t generally prevent incidents from happening, however
they are good at response. By bringing the three key elements of person, location
and situation together your employer can verify, escalate and respond to your
situation rapidly, and send help to the right place.
o StaySafe manages lone worker risks, using an App on a smartphone, GPS and a
centralised Hub, enabling employers to know where their lone workers actually
are, whether they’re ok or not, and to be able to send help to the right place.
o The solution uses the phone you carry with you every day. There are no
additional devices to carry or keep charged. The protection it offers is available
24/7.
o StaySafe only tracks a smartphone:
 When there is an active session
 When the panic button is pressed (24/7 availability – even when a session
is not running)
Responsibilities as an employee:
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Responsibilities: You share the responsibility, with your employer, to keep yourself
safe by using your knowledge, common sense and the technology available.
To follow policy: We will be developing a Lone Working Policy which you should
follow at all times when working by yourself.
False Alarms: Keeping down false alarms is important, so you need to know how to
use the App and how to reduce false Alarms.
Battery Life: You need to make sure your phone is charged before starting work and
during the day wherever possible.
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How it works:
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GPS and A-GPS (Assisted GPS): The App uses GPS and A-GPS to
find your location. When establishing a session, it is always advisable to start a
session when outside or near a window if possible. It is also important to give your
phone the best chance of a good signal by keeping it out of bags and in the open air
as much as possible.
GPS and data turned on: The App requires both of these to be turned on to function
properly.
Session based tracking: The App is user controlled, and cannot be turned on by your
employer.
Description of all alerts and how they can be set off.
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Panic: This is a generic alert, and can be triggered at any time, when in a session or
when outside of a session. Proactive Alert.
Duress: Designed for when a “would-be” attacker forces you to turn off StaySafe,
enter your Duress PIN to send this alert. Proactive Alert.
Non Movement: This is designed for accident protection; this measures the
accelerometer in the phone. If the phone does not move for 5 minutes, then an
audible alert will be triggered, if the phone is not moved for a further 5 minutes then
the Alert will be triggered. Differences in functionality between different handsets.
Automatic Alert.
Session Expiry: This is triggered when you do not safely end your session after an
allotted time period. To end a session, use your Safe PIN. Automatic Alert.
Low Battery: When your phone reaches 10-8% battery, this alert will be triggered.
You cannot start a session when you have less than 15% battery. Automatic Alert.
Session Started: This initiates tracking. Enter a time period, confirm your location
and add notes.
PIN’s: StaySafe uses PIN numbers to guarantee it is you using the App and not
someone else, they are 4 digits and are used to: safely end sessions, cancel false
alerts and trigger a Duress Alert.
User Guides and Tutorials: These will be provided to you, please read them.
Notes: This is a feature which will be outlined in your policy, and is a vital part of
how StaySafe works.
Limitations:
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Description of GPS and A-GPS: Starting sessions outside, near a window and with a
decent signal are recommended.
Mobile phone signal/data signal: The App communicates its location to the Hub via
a data connection, so when this is not available it cannot update this. If going into an
area of known low signal, please identify this in your notes.
Battery Life: StaySafe does use battery charge, and depending on how you use your
phone for work, you should limit this as much as possible. Note that StaySafe has the
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functionality to adjust tracking frequency to reduce battery
consumption. Also use other techniques to reduce battery
consumption (e.g. turn off Bluetooth, turn down screen brightness
etc.)
False Alarms: We have a number of functionalities to reduce false alarms (e.g.
warnings), but seek to avoid false alarms as each alarm is potentially a genuine
threat.
How to set up an iPhone/iPad
Download
 Download StaySafe Business App
o iPhone  App Store  Search “StaySafe Business”
o If you're using an iPad and don't see the StaySafe Business App listed, you
may need to change the settings to include all Apps.
o Tap the search result for StaySafe Business, tap the 'install' or 'open' button
on the page that opens - this is the App's information page.
o You may now be asked for credentials - this is your Apple iCloud or iTunes
account. If you don't have an account set up, you can create one for free at
this stage or your company may have an account for you to use.
o The App begins to download. When complete you can start using StaySafe.
o Enter Hub ID, User Name & Password according to your Login email.
Setup
 GPS & Data must be turned on
o iPhone  Settings  Privacy  Location Services On (StaySafe On)
 Background App refresh
o iPhone  Settings  General  Background App Refresh  Turn On
 Battery management (phone charged, Bluetooth & other Apps off)
o iPhone  Settings  Bluetooth Off (unless needed)
o Close Applications not in use, e.g. weather updates etc.
 Turn Audible Session Expiry Alerts On/Off
o iPhone  StaySafe Business App  Settings  Select On/Off
 Adjust “Battery Life Settings” between “Location Updates” and “Battery Life”.
(StaySafe location updates can be varied between 30 seconds & 5 minutes).
o iPhone  StaySafe Business App  Settings  Adjust Slider
 Customise ring tone of StaySafe SMS messages and Monitor’s phone, and set as
favourites
 Place StaySafe App on Home page or Favourite App section (bottom 4 Apps).
 Turn volume up.
Please visit online help, including further iPad instructions at:
https://staysafe.zendesk.com/hc/en-gb/articles/201428006
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How to set up an Android
Download
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Download StaySafe Business from Google Play
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Navigate to the Google Play Icon (the shopping bag icon). You may need to tap the
'All Apps' button if it doesn't show on your home screen.
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Installing the App requires a free Google Play account - it will prompt you to log in or
register for an account at this stage. Then, tap the magnifying glass at the top right
to search and type “StaySafe Business” into the search bar. Tap “enter” on the
suggested search result to continue.
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Choose “StaySafe Business” from the listing that Appears - the App with the black
Icon
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Tap the “Install” Icon
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The App begins to install.
Setup
 GPS & Data must be turned on
 Battery management (phone charged, Bluetooth & other Apps off)
o Turn off Bluetooth unless needed
o Close Applications not in use, e.g. weather updates etc.
 Audible Session Expiry Alerts On/Off
 Non-Movement Alerts On/Off
 Adjust “Battery Life Settings” between “Location Updates” and “Battery Life”.
(StaySafe location updates can be varied between 30 seconds & 5 minutes).
 Customise ring tone of StaySafe SMS messages and Monitor’s phone, and set as
favourites
 Place StaySafe App on Home page or Favourite App section (bottom of screen).
 Turn volume up.
Please visit online help at: https://staysafe.zendesk.com/hc/en-gb/articles/202194539How-do-I-install-the-StaySafe-Business-App-for-Android-Devices-
How to use it/when to use StaySafe:
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As set out in Employer’s Policy
Start session when outside where possible.
Placement of phone when travelling: Keeping the phone on the dashboard and
plugged into a car charger is strongly advised for long distance travel.
Notes: Ensure the notes are completed as fully as possible in accordance with your
policy – they provide vital information to facilitate any response required, including
emergency services.
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Management reporting:
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Your Monitor will be able to establish your location to ensure you are safe, and
potentially to be able to send you to assist a colleague should they be in difficulty.
Sessions are retained in case of need for training, audit or investigation purposes
later.
Usage reports are provided to the System Manager.
Awareness:
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What Happens when you trigger an alert: If you trigger an Alert, you should know
what procedures are in place to assist you.
Answer your phone: If you are being monitored externally, always answer the
phone if you receive a phone call from your Monitor. Ensure your supervisor &
Monitor’s numbers are set as favourites in your phone – even with a unique ring
tone.
False Alarms: There is False Alarm reduction functionality, e.g. audible alerts, use it.
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