Think Insurance,
act QIS.
The Flexible Sales and Administration System
for Non-life Insurance Companies.
Choose the software that allows you to excel in
operational efficiency and customer service.
www.keylane.com
1
software that matters
Contents
QIS
2
Introduction to QIS
Benefits
The Software to Choose From
Technical Features
Our Services
What Our Customers Say
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4
6
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Introduction
to QIS
For many years now, non-life insurers have faced
support you need and configure the system to
Flexibility in Implementations
a fast evolving market: new legislation and
your needs, ensuring that there is no overkill of
Implementation can be phased, minimising
regulations, insurance sold by parties from
applications and investments are in proportion to
impact to your existing organisation; or a single
outside the sector, rapid digitalisation, the rise of
what is actually needed.
deliverable, reducing timescales and costs. We
omni-channel service, et cetera. Operating in a
also offer a flexible SaaS service, which means
fast moving market with strong competition
Complete Support
that Keylane takes care of the application hosting
demands razor-sharp strategies, excellent
QIS supports all your primary processes; from
and maintenance for you.
knowledge of the market’s desires and needs,
quotation to policy and from claim report to
and perfectly coordinated management. Our
payment and a settled claim. The system
A large number of insurers in Europe make use of
integrated policy and claims administration system
distributes the work among the authorized users
our solutions. They can look back on successful
QIS brings help.
by means of integrated workflow management
implementations, are satisfied with our software
and provides insight into the status of every
and can demonstrate clear results, such as an
QIS is a fully configurable, multi-product system,
request. The invoice for the insurance taker is sent
improved combined ratio and a shortened time
enabling you to shorten the time to market of
directly or through the broker; terminal payments
to market for new products.
new products and product innovations, optimise
are supported by the solution. An integrated
business processes and significantly reduce IT
customer record grants authorised employees and
costs. Our product suite allows you to choose the
business partners access to all relevant data.
Benefits Overview
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Marketing, Sales &
Product Management
Operations
ICT
• short time to market of products
• automatic underwriting
• web-based system, no software distribution
• omni-channel support
• workflow management
• service-oriented architecture
• customer centric system
• customer self-service
• configuration instead of programming
• multi-labelling
• input at the source
• scalable system
• business intelligence support
• online communication
• implementation in phases
Benefits
Curious how implementing QIS could
benefit your company? Explore the main
advantages.
Cost Reduction
legacy systems it takes insurers on average six
If a customer reports a claim online QIS is able to
to nine months to register new products such as
immediately confirm whether the policy covers it
home or car insurance. Such lead times are not
and, for instance, what the current value of the
competitive. QIS enables you to shorten the lead
insured object is. The system can also
time to one to six weeks.
automatically request the policy holder to
upload pieces of evidence. With full automatic
QIS enables a drive for
greater efficiency. You will
The system enables you to create or alter
settlement it is possible to immediately
implement a flexible,
insurance products yourself without the need for
communicate the amount that will be paid and
integrated solution that has already proved its
programming skills. Rollout of the products is just
the excess applied.
merits at many other modern insurers. One
one click away. Laborious and error-prone
single administration centre for all data: quotes,
processes are things of the past and your new or
Omni-channel Distribution
policies, claims, financials, CRM.
changed products can be brought to market
Insurers are needing to focus
quickly and efficiently at a minimum of cost and
more and more on facilitating
disruption.
the various forms of online sales
Replacing complex legacy systems with flexible
packaged software pays off. Business cases at
and policy administration that
various insurers show that the costs of
Optimal Claim Settlement
have resulted from the digital revolution. With
replacement are recovered in two to five years.
In the instance of a claim, the
mobile technology now ubiquitous, there is
IT costs may then be cut by as much as 50%.
insured party demands
pressure to deliver data via insurer web sites,
timely, effective assistance.
via the sites of intermediaries, via comparison/
QIS offers applications out-of-the-box in areas
QIS enables this and takes a lot of the work
aggregator sites and various focus group
that have been traditionally associated with
involved off your hands. Much can be managed
portals. Mobile devices such as smartphones
complex and expensive development overheads,
automatically, such as the processes around
and tablets must also be accommodated.
both in terms of initial build and ongoing
claim reporting, acceptance and payment. You
support. Examples include a customer portal,
are in control of configuring the rules to
Omni-channel distribution has gone from being
digital policy management, online payment
determine which claims are settled automatically
“nice to have” to an absolute essential.
processing and mobile device support.
and which are manually assessed.
Customers demand the ability to choose their
preferred service channel depending on time
Short Time to Market
Your customers can report claims and see their
and occasion. This switching behaviour has
In order to stay ahead of your
status reported both online and on their mobile
become a norm in society and means that it is
competitors you need the ability
devices. Fraud detection rules and connections to
essential for all channels that you make
to quickly and efficiently change
platforms such as FRISS enable you to make
available to be seamlessly interconnected and
necessary fraud checks in real time.
interchangeable.
or extend the products and services you offer. In
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Your challenge is to keep all of these distribution
administration of all your products. All features
audiences, improve conversion rates, increase
channels under control and operate them at the
designed to optimally support your
STP percentages and draw in the right prospects
lowest possible operational cost. Only then is
omni-channel strategy.
as customers with adequate premiums.
competition on products and rates possible.
To Measure is to Know
QIS offers excellent analytical capability
In the past it was common for insurers to use
Ongoing digitalisation makes
through its Data Mart and reporting tools. Data
multiple applications for the different distribution
more and more information
Mart enables you to extract business
available relating to the behaviour
information from the policy and/or claims
channels and to connect them to a traditional
back office system via a range of bespoke
and the profile of your customers. Detailed
modules quickly and easily without impacting
interfaces. This approach is complicated, costly
analysis of customer behaviour across the
business-as-usual activities. For reports on your
and prone to operational risk. It is no longer
various direct channels enables you to measure
operational status and financial results we offer
possible to be competitive with such an
yourself. Which propositions, models of
various reporting packs with all the standard
approach. QIS has an integrated front and back
interaction, dialogues and rates work and which
reports you could need.
office, a generic data integration layer and an
do not? Proper analysis of this data enables you
advanced central application for the
to concentrate your products and rates on target
QIS Supports a Wide Range of Companies, Products and Processes
Companies
Products
Processes
•non-life insurers, legal assistance insurers
•non-life insurance, legal assistance insurance
•the application process, including premium
and income insurers
•direct writers and insurers working with
intermediaries
• authorised agents
• service providers
• claim settlement agencies
and income insurance
• individual and collective products
•private (car, home, travel, etc.) and
professional products (liability, legal
assistance, construction etc)
• single and packaged policies
• short term and annual policies
calculation and acceptance
•the policy administration process, including
amendment support
•the financial process, such as billing and
creation of journal entries
•the claim settlement process, including
automatic acceptance of
simple claim reports
•the payment process, such as paying claims,
commission and refunds
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Consumer
Broker
Business Partner
Extranet
Web Service
Employee
The Software to Choose From
The QIS product suite allows you to choose the support you need and configure the
system to your needs.
Product Definition System – everything
about your products in one place
Policy Management –
complete management of policies
This software offers easy support for the
We offer you a complete solution for administe-
management of your insurance products. You
ring, modifying and renewing policies. Both
record the data about your products in one
consumer and business products are supported,
place. No IT knowledge is required for this. If
including packages. An integrated customer
you use QIS for sales, self-service or claims
overview gives authorised staff access to all
handling, for example, then the system makes
policy data and open actions. Staff and brokers
use of the centrally registered product data. If
use the same database which minimises
you want to modify a product or introduce a
the chance of error and double work.
new one to the market, you can realise this
quickly and easily.
Claims Registration – efficient one-stop
service
Policy Request & Underwriting –
modern support for sales and
self-service
With Claims Registration, you can be assured of
Are you looking for support for sales and
has occurred and follow the status of their claim
self-service? With this software, you can provide
online. It is a simple process to modify the claim
the optimum service for your staff, business
notification forms yourself to fit them in with your
partners and customers. We offer you clear and
own products and target groups. If a claim is
user-friendly portals that you can use, for
made, QIS can immediately determine if and
instance, to calculate premiums, request a
what cover is applicable, calculate a payout
quotation, request an insurance, view
and, if necessary, engage a loss assessor.
correspondence and change personal data.
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an efficient one-stop service. Your customers can
report damage directly from the place where it
Internet:
Corporate Site
Internet:
White Label
Intranet
Claims
Management
Claims
Registration
Product
Definition
System
Workflow
Management
Policy Request
& Underwriting
Policy
Management
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Datawarehouse / MIS
Financial Systems
Claims Management – complete
management of claims files
Relation Management – everything about
your customer in one place
Broker Management – all data about
brokers in one place
(SCT) schemes. Thanks to full integration with
Claims Management supports the complete
You can use the Relation Management software
You can use this software to manage all your
customers are assured of a quick service.
management of claims files as well as the
to manage the data of your customers and
data about brokers, such as marketing
financial settlement of the claims. An integrated
business contacts. You have all the data in one
objectives, commission management and
customer overview gives authorised staff
place and, for example, for supplementary
checking of permits. With the press of a key on
Re-Insurance Management – effective
management of re-insurance contracts
access to all claims data and open actions.
policies or cross-selling, you do not need to
your computer, all the necessary data about
Re-insurance Management offers effective
Using a central database makes the double entry
reenter the data. It is a simple matter to share
brokers is instantly available.
support for the administration and application
of data superfluous which leads to fewer errors
the data with multiple brokers. You can also
as well as time savings.
record customer and relation data per broker.
the policy and claims administration, your
of proportional or non-proportional
Contract Management – simple
management of agreements
re-insurance contracts. The software also
Our Contract Management module provides
application of the risk allocation of
a solution for registering agreements with
authorised agents.
This software takes care of the efficient
Communication & Document
Management – a grip on your
correspondence
handling of quotations, policy applications,
For the management and sending of correspon-
representatives about labels, collective
policy changes and claim notifications. Staff
dence and documents, we can offer you
contracts, discounts or commissions. You
Business Analyses & Reporting –
smart retrieval of business information
and customers can use the track and trace
excellent options. It is a simple matter from
can easily manage and monitor all your
QIS offers you excellent analysis and
feature to follow the status of the processing.
within the policy and claims administration for
agreements.
reporting facilities. You can use our QIS Data
Workflow Management – clever work
processes
provides a solution for the registration and
specific target groups, brokers or authorised
staff to upload correspondence and documents
Mart software to retrieve business information
from your policy and claims administration
tation concerning a customer is instantly
Collections & Disbursements –
effective support for payments and
collections
accessible so that you are able to provide the
We offer you effective support for the
For reports about your operational and financial
occurred on the form and does not yet need to
optimum service. For sending correspondence,
payment and collection processes. There is the
results, you can choose between various
specify a particular policy.
you can differentiate it on the basis of different
possibility of a direct interface with the bank via
reporting packs which have all the standard
labels and services.
SEPA direct debit (SDD) and credit transfer
reports that you require.
‘Event driven’ claim notification makes it
and, if necessary, to re-index incoming items
possible for the insured to notify a claim when it
manually. All the correspondence and documen-
is still not clear under which insurance the claim
can be made. The insured can specify what has
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quickly and easily, without hindering the
processing of policies and claims files.
Technical Features
With QIS, you are assured of a flexible
and future-proof system. The following
technical features contribute to this.
Layered Architecture
WebSphere Application Server and Oracle
QIS has a layered architecture that uses the
WebLogic). The batch software can be
model-view-controller (MVC) concept. All
performed in a default Java environment (JSE).
functionality is available via:
• intranet (internal users)
Integration
•extranet (business partners, brokers and
Integration with content management systems
suppliers)
Javascript
(View
Controller)
Corporate Website,
Business Partner Website etc.
HTML
Templates
Each HTML based front-end can also integrate a
•web services (websites of business partners,
complete or partial flow of the QIS portals via
• mobile devices
SOAP Services
REST Services (Data)
HTML5
CSS3
SPA
•the Internet (consumers en business clients)
administration system of a broker)
External system
Command
Client
QIS Portals
Authentication /
Authorisation
Authentication /
Authorisation
REST Service
SOAP Service
Service
functionality of QIS.
• batch software
(XML, CSV, etc.)
The functionality is accessible only if the user
Scalability
is authorised for the specific function. It is
The QIS architecture is designed to support high
therefore possible to formulate specific
volumes, large numbers of concurrent users and
responsibilities for each user.
high availability. The solution supports load
Batch Program
balancing and database clustering.
Transaction Control
Transaction Control
Multi Channel Business Logic
View
Controller
Model
Database
Java
The solution is built in Java and is fully web
Service Oriented Architecture
based. QIS supports all common markup
QIS supports service-oriented architecture
languages and uses JavaScript for a dynamic
(SOA) principles. It therefore fits in almost every
user interface. The online software is performed
architecture. External systems can collect data
on a Java enterprise application server (JEE).
online and perform transactions via web
services. The solution can also collect data from
IBM DB2, Oracle, MS SQL Server
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the QIS Command Client, reusing the full
Batch
Security (Access Verification)
Operating System
and existing front-end systems is easily realised.
MS Windows IBM AIX
SUN Solaris
Linux
IBM i5/OS HP-UX
Any application server that meets the standards
external systems via web services or use these
is applicable (e.g. Apache Tomcat, IBM
to perform transactions in external systems.
Our Services
Keylane offers you professional support
in implementing the software. Our
professionals have accumulated years of
experience in complex environments
among insurers.
Data Migration
Hosting
When implementing a new administration
We offer a flexible SaaS service for hosting
system, successful data migration and data
your application. SaaS stands for Software as
conversion from your current systems is crucial.
a Service, meaning that you buy the software
With Keylane, migration and conversion of
as an online service from us. We take all
data is mostly handled by an automated,
necessary measures to protect your data and
Implementation Support
standardised process in which the design and
make your data available at all times.
Expert, results-driven consultants will guide you
performance of the migration and conversion
through the implementation process, working
programs are thoroughly tested. It is important
Keylane takes away the hassle that you might
closely with your IT and user organization and
to us that the users of your systems are not
have with hosting in your environment. Your
using a proven standard method.
hindered by this process, allowing business as
application runs in a secure environment at
usual activities to continue unaffected.
Keylane and we take care of the functional and
technical management of the application for
Important steps:
you, including the configuration, integration
•Design, realisation and testing, including
integration with other systems
with your applications, maintenance and
portfolio to QIS:
upgrades. All of this for a fixed amount per
products or pension products within the
“It was an exciting migration with many moving
month, per policy, and/or per claim.
solution
parts. However, Keylane’s professional
•Design and configuration of insurance
All SaaS Advantages
• Quickly available, short time-to-market
• Variable cost, fixed amount per month,
per policy, and/or per claim
• Data migration and data conversion
approach enabled us to meet our tight
Do you have a temporary need for more
•Design and implementation of the
deadline. We succeeded in realising this
capacity, such as for testing applications or for
• Maintenance taken care of
infrastructure on which the system runs
large-scale migration in ten months time and
providing training facilities? Is your portfolio
•Acceptance, loading and performance
converted the majority of the data within one
growing or declining? The scalable SaaS
• Easy to enhance capacity
weekend.”
platform enables us to quickly increase or
- Johan Huizinga, business change manager
decrease your capacity, temporarily or
testing
•Organisational implementation, including
training the users
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Insurer Univé on the migration of its private
at Univé
permanently.
• Standard interfaces available
•
Secure private cloud environment,
including facilities for alternate locations
What Our Customers Say
Keylane Migrates
Univé Policies to QIS
“The partnership with Keylane ran
exceptionally smoothly and we are
delighted with the results of this
nigarant Is Happy
U
With One Integrated
System
“We have a diverse client group and have
to use a number of distribution channels to
reach them. Streamlining of the processes
between these channels places great
Keylane has transferred the personal lines
implementation. The QIS implementation
non-life portfolio of insurer Univé from the
delivers an important contribution to our
insurer’s old system to QIS. Univé uses QIS
process optimisation. Using QIS we can
Non-life insurer Unigarant uses QIS for its
we have succeeded in realising our
for selling insurance via both the online and
offer the client more in terms of experience,
front, middle and back office processes, for
multi-channel strategy.”
offline channels, for administering policies
service and products.”
handling both policies and claims.
- M arin Roos, Manager Business
and for settling claims.
- Univé executive, Herman Hein Roozen
Important in the choice for QIS was that it is
demands on ICT. With the help of QIS,
Innovation Unigarant
one integrated system that can be accessed
via many channels.
verzekeringen
“USING QIS WE CAN OFFER THE CLIENT MORE IN
TERMS OF EXPERIENCE, SERVICE AND PRODUCTS”
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“WITH THE HELP OF QIS, WE HAVE SUCCEEDED
IN REALISING OUR MULTI-CHANNEL STRATEGY”
About Keylane
Keylane is a leading European supplier of
software solutions for insurers and pension
institutions. More than one hundred financial
service providers in Europe use Keylane’s
software and achieve measurable results such
as a reduction in costs, a reduction of the
time-to-market and higher levels of customer
satisfaction. Thanks to its in-depth knowledge
of the industry and world-class technology,
Keylane is able to offer its clients an excellent
service.
www.keylane.com
Contact
Keylane Germany
T +49 40 278 920 00
E [email protected]
Keylane Sweden
T +46 8 505 242 00
E [email protected]
Keylane Belgium
T +32 2 209 22 00
E [email protected]
Keylane Norway
T +47 918 86 619
E [email protected]
Keylane United Kingdom
T +44 1635 887 964
E [email protected]
K1601
The Keylane Head Office in Utrecht
Keylane The Netherlands (HQ)
T +31 88 404 50 00
E [email protected]
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software that matters