Appendix 3 WI-FI CONNECTIVITY ACROSS LONDON 1. INTRODUCTION This short paper seeks to give an overview of the current Wi-Fi landscape across London and explore initial considerations on the feasibility of establishing a city-wide public Wi-Fi network. 2. OPPORTUNITY The GLA, in the interest of improving Londoners, London business and tourists experience of the capital are seeking to explore the opportunity of creating Municipal Wi-Fi across the capital. We would like users across the capital to be able to access free high speed Wi-Fi connectivity wherever they are, for free for a period of time, and move across networks as seamlessly as possible. Supporting Mayoral Strategies London Infrastructure Plan 2050 Mayor’s Digital Inclusion Strategy Mayor’s Smart London Plan LEP Jobs and Growth Plan 3. INTERNATIONAL COMPARISONS New York, US - LinkNYC is an announced network to cover New York City with a free 1GB Wi-Fi service by converting the cities 7,000 payphones. Coverage will be provided in a 46m radius around the payphone spot. The scheme is a public private partnership between NYC Government and CityBridge consortium (made up of Titan, Control Group, Qualcomm, Comark, and antenna) Barcelona, Spain – Barcelona has a total of 443 hotspots for free Wi-Fi and most are in the Old Town (Ciutat Vella). This service has been available since 2011. The service is free after registration, however there have been criticisms of the slow speed of the service. Paris, France - free in many parks and in municipal libraries, museums, and public places (7 AM to 11 PM or opening hours, renewable 2-hour sessions) Dublin, Ireland - free Wi-Fi in certain areas of city centre. More areas to be rolled out soon. Helsinki, Finland - free, city-operated network in the city centre. There is no password or registration required. Just select “Helsinki City Open WLAN” from the available networks. 4. LONDON’s EXISTING WI-FI LANDSCAPE Private Wi-Fi Hotspots Ofcom estimates that there are 5,969 Wi-Fi hotspots across Greater London. This figure has been based on data provided by BT, Arqiva, Sky, Virgin Media, O2, EE and KCOM. This figure is likely to be an underestimate as other buildings make public Wi-Fi available through private networks and alternative services. This includes services like BT Openzone Wi-Fi and The Cloud. Access to the internet through BT Openzone Wi-Fi requires you to be either a BT or EE customer, pay-as-you-go, or be in a location that has partnered with BT Openzone to provide free access (eg Starbucks, Tesco). Access to the internet through The Cloud requires you to be either a Sky customer, pay-as-you-go, or be in a location that has partnered with The Could to provide free access (eg Eat, Pizza Express) Each service requires separate log in details. Public buildings Through the Super Connected Cities Programme (SCCP), the Mayor has invested £1.75 million in a public Wi-Fi scheme to bring Wi-Fi availability to museums and galleries across the capital. The public-building Wi-Fi scheme facilitates the provision of free ‘indoor’ Wi-Fi services in public sector owned and operated buildings, with a focus on free-entry museums, art galleries, and libraries. Phase 1 included 9 museums. Phase 2 includes 77 institutions. Appendix A offers a list of the grant funded public Wi-Fi institutions. All institutions report that connectivity solutions funded will last at least 5 years. Boroughs Most boroughs offer Wi-Fi availability within a number of libraries City of London The City of London and The Cloud have partnered to bring comprehensive outdoor public Wi-Fi coverage to the Square Mile. The Cloud’s City Wi-Fi network is free and unlimited and covers 95% of the Square Mile’s outdoor areas. Westminster Westminster council has a free Wi-Fi service available in some areas of the borough, which offers unlimited Wi-Fi to all users at no cost, regardless of their current provider. The network deal with 02 was one of the first of its kind. Camden, Wandsworth, Hounslow, Islington, Fulham, Barnet and Haringey, and Hammersmith & Fulham Delivered in partnership with Arquiva. Residents, businesses and visitors will be able to access 30 minutes free Wi-Fi every day using registered devices such as smartphones, laptops and tablets. After that there will be an opportunity to purchase extra time, ranging from £5 a day to £30 a month. Queen Elizabeth Olympic Park Visitors now have access to free Wi-Fi across the Park, including many of its venues. To sign into the Park's free WiFi, simply select it from the list of available networks. You will then be asked to provide your name and email address as part of a short registration process. On transport TfL Underground stations TfL has partnered with Virgin Media to bring Wi-Fi to 150 London Underground stations. This is operated on a concession framework. Customers of the following providers get internet access on London Underground at no extra cost. 1. Virgin Media Broadband and Mobile customers 2. EE, T-Mobile and Orange 3. Vodafone 4. O2 5. Three Other network customers can purchase a daily, weekly or monthly Virgin Media Wi-Fi Pass to get online. The network experiences extensive operational use. TfL Overground stations TfL has partnered with The Cloud to bring Wi-Fi to more than 79 London Overground stations. For a map of Wi-Fi in underground and overground stations see appendix B. TfL tunnels A number of technologies are being investigated. These could potentially create substantial additional opportunities for internal efficiencies and commercial exploitation. The focus for TfL is improved connectivity to trains generally including cellular and Wi-Fi technologies. TfL is looking as carefully at above ground as in tunnels for train connectivity due to the scarcity of cellular connections in many places above ground. Crossrail Crossrail will have cellular in the tunnel sections, we are looking at how we can deliver a good WiFi service on board. The main issue being the areas not in tunnels where cellular is less reliable. A number of technologies are being investigated. These could potentially create substantial additional opportunities for internal efficiencies and commercial exploitation. The focus for TfL is improved connectivity to trains generally including cellular and Wi-Fi technologies. The joint LU/Crossrail stations will have WiFi extended from the LU stations. National Rail An increasing number of train operating companies are providing on board Wi-Fi facilities. Wi-Fi provision is more commonly available on long distance inter-city routes as opposed to shorter commuter routes. The charges and availability varies with different train operating companies that serve London can be found in appendix C. It has been reported anecdotally that the reliability and speeds experienced on National Rail lines is poor. As Wi-Fi availability on trains relies on having access to a phone network signal, this is likely due to the limited availability of base stations along the Network Rail routes. Buses In 2014 TfL held a trial of Wi-Fi on routes 12 and RV1 with technology supplied by Bluepod Media. TfL were seeking sponsorship in order to roll out the trial to further buses in the fleet. A sponsorship would enable the technology to be delivered at no additional cost to taxpayers or passengers. Taxis A number of private companies are delivering Wi-Fi networks into taxis and private hire vehicles. Eyetease, a London base startup company has developed technology that brings LED advertising to the top of black cabs, and provides Wi-Fi inside the cab. Green Tomato Minicabs provide wi-fi in all their vehicles. 5. HOW CAN A MUNICIPAL WI-FI NETWORK BE ACHIEVED? Clearly the prospect of a London wide Wi-Fi network is an appealing one, with many measurable benefits. The below are a number of initial thoughts on how this could be achieved, that will need further scoping. Connecting existing networks We could seek to establish an agreement with existing providers and template for new providers of Wi-Fi networks that would encourage a smooth user experience of networks, and set a standard of reliability and availability. We would seek to ensure that this works for all those within the agreement, including complementary mobile networks, and provides sufficient benefit to encourage a wide participation including; - Areas where cost of capital has already been recovered - Areas where existing Wi-Fi provision is becoming under-utilised because of availability of high speed mobile networks - Areas where a more widely used Wi-Fi network would ease demand on mobile networks - Areas where that are experiencing a smaller customer base for disparate WiFi networks Expanding existing networks TfL is looking to use its position and assets to improve connectivity in London both by installing fibre and by exploiting assets to improve connectivity directly. TfL are looking to provide the same Wi-Fi managed service to others, using their expertise in delivering the 5000 APs they have already deployed. Creating a new managed network This would require the installation of new equipment across the capital through significant investment in capital assets. This could be done in conjunction with an existing provider. 6. CONSIDERATIONS GLA role in delivery The GLA could take a wide variety of approaches to intervention e.g. policy tools to improve the environment for commercial investment, facilitating stakeholder discussions, subsidising or partnering with commercial operations, or investing directly in Wi-Fi infrastructure. Existing Market There are a number of existing providers within the Wi-Fi space. Any intervention by the GLA within this space must take into consideration the existing providers and work in collaboration with them. Technical Viability We need to consider the technical viability of any proposed solution, particularly in connecting existing networks. Cost Any investment in infrastructure to deliver new or expanded networks would require significant capital expenditure. State Aid Funding of any Wi-Fi provision must be compliant with state aid requirements. The SCCP Wi-Fi programme was limited to indoor space for this reason. Ownership and operating model The level of cost which may be incurred by the private or public sector will depend on the network ownership and operating model which will determine the commercial case for investment. Revenue opportunities Revenue or subsidies may be required to support operational costs and/or recoup capital investment. Revenues could be generated from advertising or from ‘freemium’ service models whereby free use is limited to an initial period or to specific websites. Use of public sector assets The commercial case may be improved by the use of public sector assets such as street furniture, which is typically owned by borough councils or TfL. 7. NEXT STEPS The GLA would like to host a workshop with key public Wi-Fi operators and stakeholders to scope out the feasibility of creating a municipal Wi-Fi for London. Following this workshop further scoping work may be required. Appendix A – List of the public institutions with Wi-Fi funded through the SCCP programme Wave 1 Museums/Galleries Postcode/Address Bruce Castle Museum N17 8NU Greenwich Heritage Centre SE18 4DX Imperial War Museum – Lambeth Road SE1 6HZ National Gallery WC2N 5DN National Portrait Gallery WC2H 0HE Natural History Museum SW7 5BD The Horniman Museum and Gardens SE23 3PQ Valance House Museum RM8 3HT Eastbury House IG11 9SN Wave 2 Museums/Galleries Royal Air Force Museum Postcode/Address NW9 5LL Tate Gallery Tate Modern SE1 9TG Tate Britain SW1P 4RG The Stephens Collection N3 3QE UCL Museums Petrie Museum WC1E 6BT The Grant Museum WC1E 6DE UCL Art Museum WC1E 6BT British Museum WC1B 3DG Wave 2 Library authority Postcode/Address City Libraries Guildhall Library EC2V 7HH City Business Library EC2V 7HH Barbican Library EC2Y 8DS Shoe Lane Library EC4A 3JR Artizan Street Library E1 7AF LB Barking and Dagenham Library Service Barking Learning Centre IG11 7NB Dagenham Library RM10 9QQ Marks Gate Library RM6 5NJ Robert Jeyes Library RM6 6AS Thames View Library IQ10 0LG Valence Library RM8 3HS Haringey Library Service Wood Green Library N22 6XD Hornsey Library N8 9JA Marcus Garvey Library N15 4JA Alexandra Park Library N22 7UJ Muswell Hill Library N10 3PE Highgate Library N6 5QT St. Ann's Library N15 5PU Stroud Green Library N4 4QR Coombes Croft Library N17 8AG Kingston & Sutton Sutton Central Library SM1 1EA Beddington Library CR0 4QR Worcester Park Library KT4 8ES Cheam Library SM3 8QH Life Centre SM3 9PX Middleton Circle Library SM5 1JJ Westcroft Leisure Centre SM5 2TG Wallington Library SM6 0HY Phoenix Centre SM6 9NZ Tudor Drive Library KT2 5QH New Malden Library KT3 3LY Old Malden Library KT4 7RD Surbiton Library KT6 6AG Hook Library KT9 1EJ Tolworth Library KT6 7DJ Kingston Library KT1 2PS Kingston Museum KT1 2PS Whitehall Museum SM3 8QD Honeywood Museum SM5 3NX Little Holland House SM5 3LW Merton Borough Donald Hope Library SW19 2HR Mitcham Library CR4 2YR Morden Library SM4 5DX Pollards Hill Library CR4 1LT Raynes Park Library SW20 8BA West Barnes Library KT3 6JF Wimbledon Library SW19 7NB Redbridge Libraries Redbridge Museum IG1 1EA Redbridge Central Library IG1 1EA Fulwell Cross Library IG6 2EA Southwark Libraries Canada Water Library SE16 7AR Kingswood Library SE21 8QR Waltham Forest Libraries Walthamstow E17 7JN Lea Bridge E10 7HU North Chingford Hale End E4 7EN E4 9QD Higham Hill E17 5HS Wood Street E17 4AA Vestry House Museum E17 9NH Brent Libraries Willesden Green NW10 2SF Kilburn Library NW6 6NN Harlesden Library NW10 8SE Kingsbury Library NW9 9HE Brent Museum NW10 2SF Appendix B - Map of Station Wi-Fi availability Appendix C – Wi-Fi availability across different train companies Abellio Greater Anglia Wi-Fi internet is now available for all customers travelling on Inter-City services between Norwich, Ipswich and London. This is provided free to First Class customers, or for £2.95 per trip, £19 for 4 weeks or £209 per year to Standard Class customers. c2c Wi-Fi is not currently available on c2c services. Caledonian Sleeper Wi-Fi is not currently available on Caledonian Sleeper services. Chiltern Railways Wi-Fi is available free of charge on all Chiltern Railways mainline trains. CrossCountry Wi-Fi is available on all CrossCountry long-distance services. Standard class passengers pay £2 for 60 minutes, £3 for 2 hrs, £4 for 4 hrs, £6 for 6 hrs, £8 for 24 hrs. First Class passengers receive free of charge Wi-Fi. East Midlands Trains Wi-Fi internet access is available on East Midlands Trains to and from London St Pancras International. It is free to First Class customers and available in Standard Class for £4.00 per journey (up to 3 hours), £6 per day, £30.00 per month (valid for 28 days) or £300 per year. First Great Western First Great Western currently offer free Wi-Fi on the Night Riviera Sleeper Service, long distance services to the West of England and South Wales and on trains running between London Paddington and the North Cotswolds. Local fleets in the Thames Valley that run stopping services from London to Maidenhead, Reading and Oxford are having Wi-Fi installed throughout the remainder of 2015. Gatwick Express Wi-Fi is not currently available on Gatwick Express services. Grand Central Free Wi-Fi internet is available on all Grand Central trains. Great Northern Wi-Fi is not currently available on Great Northern services. Heathrow Connect Wi-Fi is not currently available on Heathrow Connect services. Heathrow Express Complimentary 4G-enabled Wi-Fi is available on all Heathrow Express services. Hull Trains Free Wi-Fi internet is available on most Hull Trains services. London Midland Wi-Fi is not currently available on London Midland services. South West Trains Wi-Fi is now available to passengers on the Class 444 ‘Desiro’ electric trains running on the South West Trains’ Main Line route from London Waterloo to Weymouth and Portsmouth. The Class 444 coaches are predominantly white in colour and all trains which have Wi-Fi available will be clearly labelled on board. Southeastern Wi-Fi is not currently available on Southeastern services. Southern Wi-Fi is not currently available on Southern services. Thameslink Wi-Fi is not currently available on Great Northern services. Virgin Trains and Virgin Trains East Coast Wi-Fi internet is available on the majority of Virgin Trains services. Stickers on board the train indicate if your service is Wi-Fi enabled. The service is free of charge for First Class customers and chargeable in Standard Class, customers get 15 minutes free usage. After this period, access costs are £4 for 1 hr, £6 for 3 hrs, £8 for 24 hrs, £30 for 30 days.
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