A Monthly Publication for the Residents of Luther Manor WE’RE LISTENING! In fulfilling our mission to Share God’s Love by Enriching the Lives of Older Adults we need your help. We are excited to announce a partnership with National Research Corporation (NRC) to manage and oversee our resident experience measurement survey and offer guidance to us for improvement. We are gauging resident satisfaction to help guide our efforts in fulfilling and measuring the success of three Strategic Plan goals: Excel as a Quality Provider, Provide Exceptional Resident Experiences, and Offer an Ideal Setting. May 2017 Plus, Luther Manor announces new logo NRC will send surveys to residents through their service My InnerView. • Terrace residents will be surveyed in mid-May and November. • Residents of the Health Care Center will be surveyed in August • Courtyards and River Oaks residents along with Supportive Living participants will be surveyed in October. All surveys are completely anonymous. You will receive a survey in the mail to complete by paper or online. All individual survey responses are completely confidential and the identity of the individual will never be disclosed to Luther Manor. We hope that by conducting the surveys through a third-party you will have confidence in the process and feel comfortable providing honest, constructive feedback. Continued on page 2 Details inside! We’re listening, continued from page 1 The surveys conducted by NRC/My InnerView are to help us improve your experience here. Your opinions regarding amenities, activities, safety and security, quality of services, and other community measures are important to us and will help identify potential areas of improvement for care. The survey results are for internal use only and will not be shared externally. In addition, residents in the Courtyards, River Oaks and those receiving services through our Supportive Living program will receive an additional survey each spring from WCCEAL (Wisconsin Coalition for Collaborative Excellence in Assisted Living). The WCCEAL survey ensures we are meeting and exceeding quality standards of person-centered care. WCCEAL relates only to these programs, while the NRC surveys will reach all program areas. Thank you for your feedback. We are excited to include the collective voice of our residents as we continue to live out our vision of Leading the Way in Abundant Living for All Who Trust Us to Care. Vote for the new name of the resident newsletter! We received 42 great submissions from residents across Luther Manor and whittled down to five that we think reflect the abundance of life experienced here by every one of you. Now is your chance to choose! Cut out the ballot below OR write your choice on a piece of paper and submit to Reception or Marketing by Friday, May 12. One vote per resident, please. Choose one of the following options and submit to Reception or Marketing. One vote per resident, please. Life & Times How’d that go? Luther Manor Dispatch Blustery Spring weather moved the Ecumenical Prayer Service ceremony indoors, but the trees planted to commemorate the 500 years of the Reformation stand strong! The trees are planted in conjunction with the Greater Milwaukee Synod’s efforts to plant a total of 500 commemoration trees. TMJ4 was on-site to document the ceremony and interview Pastor Patterson. 2 Luther Manor Matters The Luther Manor Connection What’s Up at Luther Manor News & Notes • May 2017 How they got here From Ironwood to Iron Good Care On November 16, 1923, Jack Trethewey began his life in Ironwood, Michigan, the son of Gideon and Clara. He was baptized on Dec. 16th, confirmed May 8, 1938 at Salem Lutheran Church, grew up there and graduated from High School in 1941. Before joining the navy in 1943, he spent some time working for the CCC. His service in the navy found him assigned to LST 229 in the Atlantic and later the LST 491 in the south Pacific taking him to Okinawa. The above events had a profound effect on Jack’s life. When he returned home, he attended Augustana College. Perhaps God leading him to go there brought the most happiness into his life, for upon his arrival there, he met Donna, his future wife. Jack finished college and went on to Augustana Seminary under the GI bill. Oh yes, he took a little time off to marry the love of his life in Rock Island, Illinois at Donna’s home church on December 27, 1949. On June 20, 1954 he was ordained as a pastor and served three congregations in Detroit Lakes, Minnesota. Still having a loyal feeling for the navy, he applied for and was commissioned as a chaplain in the Naval Reserve in 1958. Assigned to duty at Camp Lejune, NC, he soon found himself deployed on a goodwill cruise to Africa and the Indian Ocean as the hospital chaplain. Later on he served as chaplain at VA Medical centers in Des Moines, Iowa, Madison, Milwaukee and Salisbury, NC. With all this moving around, Donna, who was also a graduate of Augustana College, worked as a teacher and a parish secretary. Beginning in 1975, when Jack served as the Chaplain at Wood Veterans Hospital, they lived eight years on Grantosa Blvd., only three blocks from Luther Manor, Donna was the Title 19 Specialist at Luther Manor, and she became aware of the loving, tender care offered here. 15 years later, when her health was deteriorating while they were living in North Carolina, she arranged by phone for them to move to Luther Manor. They renewed their friendship with Pastor and Mrs. Truby. They had become friends when Donna worked here. Donna contributed over 1,000 hours volunteering after they moved here in 1999. Many of you probably remember her. Jack and Donna have three children, a daughter, Sue and twin sons, Thomas and Erik. Donna went to her eternal rest on May 27, 2016. Jack wants everyone to know that he thanks his Lord and Savior for keeping him safe during his service years and he also is thankful for bringing him his loving wife, his three children and two grandchildren. We thank him for his service to his country and for carrying God’s saving message to others wherever he lives. Sharing God’s Love During Lent and Holy Week As part of Luther Manor’s benevolent support to the larger church, the Maundy Thursday, Good Friday and Easter worship offerings which totaled $531.18 were given to the ELCA Disaster Relief Fund that brings God’s hope, healing and renewal by providing immediate and long term relief in the name of Christ to the victims in devastated regions whose lives have been disrupted by a disaster. During Lent, the residents and staff at Luther Manor also helped the poor and needy by generously donating 188 grocery bags of nonperishable items to Tosa Cares which is located and administered by Mt Zion Lutheran Church. Thank you all for helping the less fortunate in the name of Christ. News & Notes • May 2017 3 Seeds for Success By Pastor Dave Patterson, Director of Pastoral Care Veterans’ Club report by Dave Myers The May 17th gathering of Luther Manor veterans will provide resident Ruel Fessenbecker an opportunity to tell his war story. As a member of the 38th Infantry Division, Ruel had the unpleasant experience of first combat in the jungles of New Guinea. Then the division was tapped to assist General MacArthur retake the Philippine Islands. This South Pacific nightmare battlefield is a rarely told story because of its detailed misery. Plan to join us on Wednesday, May 17th at 7 p.m. in the Redwood Room. Come hear why Ruel is as quiet hero living among us. Due to quarantine the April vets’ gathering had to be canceled. The program would have provided insight into U.S. involvement in World War I, plus provided displays of uniforms, equipment and weapons. This informative event has been rescheduled for later this year. Contact Dave Myers, 445.7855, for more information about the Veterans’ Club and upcoming activities. 4 Like a wise gardener, while snow still covered the ground, Luther Manor’s President and CEO, Stephanie Chedid, shared with residents and staff a three-year strategic plan that like seeds sown in a garden will bring forth a bountiful harvest of “Sharing God’s love by enriching the lives of older adults”. To paraphrase, Stephanie said Luther Manor should plant rows of “lettuce:” • Let us “lead the way in abundant living for all who trust Luther Manor for care” • Let us “excel as a quality provider” • Let us “leverage technology to our competitive advantage” Again paraphrasing, Stephanie said Luther Manor should sow the following rows of “peas:” • Pursue “strategic business relationships with hospitals, educational institutions, community, government, etc.” • Provide “a safe, comfortable and inviting environment to work and live” • Position “Luther Manor to continue to improve and advance in order to meet and exceed resident and industry expectations” Referring to the three-year strategic plan, (once more in my words) Stephanie said Luther Manor should plant rows of “squash:” • Squash indifference by “attracting the best talent and helping all employees continue to develop necessary skills” • Squash turnover by “retaining and awarding people who excel in delivering the right services at the right time” • Squash waste by “maximizing revenues for services performed, and spending our money wisely” Again, paraphrasing, Stephanie said we should plant “thyme:” • Time to “optimize current services, explore high-potential new services, and implement key operating factors for success” • Time to “strengthen relationships with congregations and define a model for successful partnerships” • Time to “attract ideal board members, inspire donors and leverage our reputation, in order to inspire, engage, and influence for the benefit of those we serve” News & Notes • May 2017 LUTHER MANOR ANNOUNCES NEW LOGO A logo is the “face” of an organization. As such, it’s important it emphasize mission, vision, strengths and values. Our recent strategic planning gave us a new vision, an updated mission and helped reinforce our strengths and values. The three figures represent the Holy Trinity to declare that we are a faith-based community. They also speak of the community, joy and abundant life found at Luther Manor. The center figure represents Christ with his arms spread wide (as on a cross) even while He blesses and welcomes others. Finally, they represent our three primary living options: independent living, assisted living and skilled nursing. Clear communication of what type of community we are. The box represents Luther Manor. The figures are within the box, representing our home and workplace, but also reaching outside of it, reflecting our desire to share God’s love with others. The colors of our logo are intentionally bright and happy. The green communicates growth, the blue represents the hope of Jesus having come, and gold represents the joy of His resurrection. Lastly, the gold and blue also represent sun and water which are necessary for growth. Crisp, bold lettering to make sure our name is easily read. Our new logo will begin appearing this month. Turn over for more details! FAQs Why a new logo? A logo is the “face” of an organization and it’s important that it reflects its mission, vision and values. Our strategic planning in 2016 gave us a new vision, an updated mission and affirmation of our long-standing values. We believe that now is the right time to give our visual identity a fresh look which reflects the fruit of our strategic planning. When will we start to see the new logo? The first place you’ll see the logo is on our new bus which is scheduled to be “christened” and begin being used the first week of May. Later that same month, the logo will appear on our staff and volunteer badges. Our website, social media channels, sales literature, and advertising will be revised to reflect the new logo and colors over the next few months. To ensure good stewardship, all other applications of the new logo will occur as deemed necessary. Other questions? Contact Dave Hahn, Marketing Manager ([email protected]) or Betsy Panzer, Marketing Specialist ([email protected]) Luther Manor Life Enrichment Terrace Highlights “Proper cold food storage” Nutrition Talk Tuesday, May 2 at 10:45 a.m. in the Linden Room. Bob Ropiak to perform Tuesday, May 2 at 2 p.m. in the Redwood Room. Songs & stories live! Bunco Friday, May 5 at 1:30 p.m. in the Patio. Thorin’s going away party Monday, May 8 at 2 p.m. in the Lower Atrium. Celebrate with story lab readings! Thorin enjoyed being our Student Resident. Learn about Cinco de Mayo with Bubbie Tuesday, May 9 at 10:30 a.m. in the Linden Room. Colonel Francis Kelly presentation Tuesday, May 9 at 2 p.m. in the Linden Room. David Widenkeller will perform as this Vietnam-era colonel. What YOU need to know about Supportive Living Wednesday, May 10 at 2 p.m. in the Linden Room. Learn all the facts about RCAC in the Terrace and what a great program it is. Brain games with Montessori students Friday, May 12 at 2 p.m. in the Lower Atrium. This is the last time this year Craig Montessori students will be here. They’re bringing treats! Regency tea party Tuesday, May 16 at 2 p.m. in the Linden Room. Chris Brooks will share history of the Jane Austen era, along with tea. Bring your favorite tea cup! Welcome our new bus! Friday, May 5 3-5 p.m. F&E lobby & parking lot More details to follow! Jokes & games with Vincent High School track team Friday, May 19 at 1:15 p.m. in the Lower Atrium Country-fun music by Janice Tsetsas Tuesday, May 23 at 2 p.m. in the Lower Atrium. Janice will perform as Patsy Cline, as well as other country artists. Bingo Friday, May 26 at 2:15 p.m. in the Redwood Room. Train Room Open House Thursday, June 15 Mark your calendar! More details to come next month. Steins Garden Center outing Tuesday, May 30; depart at 1:30 p.m. Sign up in the O Connector. Pick up your spring flowers! Fitness Hearing Help clinic Whirlpool Aqua Class Join at any time, just call Jolene at ext. 55087 to get started! Fitness and Balance Level 1 (some standing) Mondays 2:30-3 p.m., Thursdays 1:30-2 p.m. Fitness and Balance Level 2 (sitting only) Mondays 3:10.-4:40 p.m., Thursdays 2:10-3:40 p.m. News & Notes • May 2017 May 19, 9-11 a.m. Sycamore Room For your FREE individualized 20-minute appointment call 414.604.7222 Luther Manor Life Enrichment Courtyards Highlights Health Care Center Highlights Community Singers Kemtones band Rhoda the Comfort Dog visit Mandolinist & singer Bob Ropiak Tuesday, May 23 at 1:30 p.m. in the Life Enrichment room. Monday, May 1 at 7 p.m. in the F&E. Pianist & singer Doug Haise News with Barb Resident Council Black & White Dinner Bradford Memorial church performance Monday, May 1 at 7 p.m. in the F&E. Meet by dining room aviary at 6:30 p.m. to walk over together. Tuesday, May 2 at 10:30 a.m. in Life Enrichment room. Tuesday, May 2 at 1:30 p.m. in Life Enrichment room. Nia exercise (NEW!) Thursdays, May 4 and 18 at 9:15 a.m. in the Life Enrichment room. Bubbie as “Pepi” Tuesday, May 9 at 1:30 p.m. in the Life Enrichment room. Fictional character performance. Performer John King Friday, May 5 at 1:30 p.m. in the Life Enrichment room. Celebrate Cinco de Mayo Friday, May 5 at 2:30 p.m. in the Life Enrichment room. Singer & guitarist Mark Van Weelden Thursday, May 11 at 6:30 p.m. in the Life Enrichment room. “Senior Players” of Waukesha Civic Theater comedy skits Tuesday, May 16 at 1:30 p.m. in the Life Enrichment room. Singer & guitarist Bob Schmidt Thursday, May 18 in the Life Enrichment room. Sunday, May 21 at 1:30 p.m. in the Life Enrichment room. Thursday, May 25 at 1:30 p.m. in the Life Enrichment room. Community Chorus Tuesday, May 2 at 2 p.m. Thursday, May 25 at 5 p.m. in the dining room. Wear your best black and white outfit to this special dinner featuring piano music! Friday, May 5 at 6 p.m. Celebrate May birthdays Marylin Jarc Piano Recital Friday, May 26 at 2 p.m. in the Life Enrichment room. Honor Flight video Monday, May 29 in the Life Enrichment room, in dedication to Memorial Day. Bingo Saturday, May 13 at 2 p.m. Led by St. Matthew’s Fellowship Group. Friday, May 19 at 6:30 p.m. in the F&E. Brewers Racing Sausages Wednesday, May 24, 2-4 p.m. Throughout the building. Celebrate Older Americans Month with a gift to Luther Manor Foundation! In 1963, President John F. Kennedy proclaimed May Older Americans Month, a time to celebrate seniors through ceremonies, events and public recognition. At that time, Luther Manor had already been home to older Americans for two years, so we continued about our business of celebrating seniors—especially those who call Luther Manor home—each and every day. Our commitment to residents extends beyond each day to a lifetime of caring. Luther Manor Foundation helps make that possible. Founded in 1985, Luther Manor Foundation provides grants to support residents whose resources no longer meet the cost of their housing and care. Since then, more than $11 million in grants have been made to Luther Manor for resident support. Please consider a gift in celebration of Older Americans Month and your neighbors and friends with a gift to Luther Manor Foundation. Your gift will strengthen the Resident Support Fund of Luther Manor Foundation, helping residents today and in the future. If you have questions about Luther Manor Foundation or making a gift, please contact Cherie Swenson, Executive Director, Luther Manor Foundation, at 414.831.8950. Listen By Diane K. Patt Listen To hear the noise of the quiet sounds around you The stillness of the air Listen There is a soothing calmness felt A silent blowing breath With its penetrating presence of peacefulness Listen News & Notes • May 2017 Pharmacy services providers selected Luther Manor is proud to announce partnerships with two leading organizations to serve you, our residents. Swan Serv-U Pharmacy has been selected to serve residents in our Terrace apartments. While Terrace residents are free to use the pharmacy of your choice, we have worked with Swan to design a menu of convenient, high-touch services to meet many of your needs. Swan has served Luther Manor residents for many years and we are excited to strengthen our partnership through this program. We are also pleased to be supporting a local business and strong community advocate. We are confident you will enjoy their commitment to personalized care. A second organization, HealthDirect, was selected to provide pharmacy services for residents in Health Care Center, Courtyards, Hospice, and Supportive Living participants. HealthDirect is a national organization with a proven track record of providing pharmacy services to senior living communities. In addition to their competitive service offering, the HealthDirect team received outstanding client references. As with any partnership, trust and confidence are as important as technical abilities in achieving mutual success. This new approach was driven by changes occurring in the pharmaceutical industry; increasing complexity, costs and risks associated with operating our own pharmacy were the primary drivers. Please contact Julie Jolitz, Chief Clinical Officer (ext. 45030, [email protected]), or Bette Diehl, Chief Financial Officer (ext. 16396, [email protected]), with questions. 5 Employee Spotlight New Campus-Wide Director of Life Enrichment We are excited to introduce Michelle Robertson, MHSA, MBA, BAA, CTRS, to Luther Manor! Michelle joined us at the end of February in the newlycreated Campus-Wide Director of Life Enrichment role. The position was created to both fill a leadership role in the Health Care Center and to enhance collaboration in shared programs across our community. All Life Enrichment staff report directly to Michelle, while continuing to work closely with program-area leaders. Prior to Luther Manor, Michelle served as the Director of Activities at The Pavilion at Glacier Valley, Lutheran Home, and Hartford Healthcare Center. Additionally, she earned a dual Masters degree in Business Administration and Healthcare Science Administration from Trident University International and a Bachelors degree in Park, Recreation and Leisure Administration from Central Michigan University. Michelle holds CTRS certification with the National Council for Therapeutic Recreation Certification and is a Certified Group Fitness Instructor. She applied to Luther Manor because she knew it is a great community with lots of opportunity. She has many ideas on how to improve our already-rich Life Enrichment offerings. “I want to be able to offer more combined Life Enrichment programs by collaborating closely with others across program areas so residents have more choices. We’re working on some new, exciting programming!” exclaims Michelle. Let’s get to know Michelle a little more: What adjectives help you best describe Luther Manor? “Family-oriented, social and caring. It is a real resident-centered community!” What has surprised you most about Luther Manor? “How friendly everyone is.” What are your top three things to do for fun? “I enjoy church functions, teaching fitness, and competing. I’ve done triathlons and adventure runs because I enjoy variety. This year I’m competing in the Alpine Adventure Challenge at Little Switzerland in Slinger and a Ragnar Relay from Madison to Chicago. I’m excited because I’ve never done a Ragnar Relay before—it’s team based with two overnights on the road, so it’s a whole new experience for me.” 6 News & Notes • May 2017 Peel it! By Harvin Abrahamson Some time ago I was reading an article in a daily prayer publication about a four-year-old daughter, walking with her mother through an open air farmers’ market. The little girl began staring at a display of oranges. The vendor, being a generous person picked out an orange and gave it to her. Promptly, her mother asked, “And what do you say to the nice man?” Whereupon the little girl responded by thrusting the orange toward the man and said, “Peel it!” Rude? Yes. Ungrateful? Yes, but for a “four-yearold,” excusable—but not for an older child or an adult. Gratitude toward other people for thoughtful gifts is a mark of development and should be taught. “Giving thanks, always for all gifts to God” is also a mark of development and should be a continuing practice for each of us. Let us be thankful for God’s many gifts, stop complaining about unfairness in our lives and instead of “Peel it!” let us say, “Thank you!” Congratulations in order for volunteers Partnership especially rewarding Luther Manor has greatly benefited since 2006 from the dedicated partnership with the Direct Supply Partner volunteers that have assisted with a variety of life enrichment programs, choir caroling, field trips, ice cream parlor servers, pet partner visits, senior golf outings and holiday decorating. On behalf of Direct Supply and Luther Manor, Cheryl Schmitz, Director of Volunteer Services, presented Misty Brum, Direct Supply Corporate Trainer, with the 2016 Event Leader of the Year Award with an Eldercare Emphasis at the Direct Supply Community Involvement Volunteer Recognition Event April 13. Misty Brum was recognized for her leadership in recruiting teams of Direct Supply Partner volunteers as well as volunteering herself in several events to make a positive impact in the lives of older adults. Congratulations Misty Brum! Presidential efforts recognized Even the White House took notice of one volunteer’s services here at Luther Manor! Amelia Wiedemann recently received the President’s Volunteer Service Award, which is granted by the Prudential Spirit of Community Awards on behalf of the President’s Council on Service and Civic Participation. Amelia has volunteered over 120 hours here and donated handmade stained glass artwork (pictured left) to our Health Care Center dining room. Her story was published in My Northwest NOW on March 31. “Hats off” to our graduating student volunteers! High School: • Akindele Akindutire, Messmer • Charlotte Biwer, DSHA • Kiara Boatman-Walters, Vincent • Joseph Bosman, Elkhorn • Jacinda Brown, E-Achieve Academy • C’Aira Butler, Milwaukee Lutheran • Olivia Cox, DSHA • Erika McCoy Lipsey, Rufus King • Anthony Neal, James Madison • Taylor Pratt, Rufus King • Gabriella Procopis, Wauwatosa East • Shayna Seegert, Brookfield Central • Menickalay Yancey, Riverside College: • Natalie Guyette, Mount Mary University • Ana Mercado, Mount Mary University News & Notes • May 2017 Friends of Luther Manor needs you! Friends of Luther Manor is a volunteer committee of Luther Manor Foundation that raises money and awareness for Luther Manor among local congregations and residents. Volunteer leaders are called “key” people because they are key to the success of Friends. We have an opening in the Garden Terrace for a key person. Can you help? As the key person, you would be the face of Friends for your neighbors, invite their annual membership gift ($5!), provide help with events like the Jingle Mingle and Love Lights and attend meetings to help ensure continued success of Friends. You’d also have the opportunity to work with Gloria Larson, longtime key person in the Park Terrace. Friends of Luther Manor funds important projects. This year, those include funding for a bladder scanner, the We Honor Veterans hospice program, the Reformation Tree Recognition Plaque, a Pastor’s Breakfast and the annual Love Lights event. Luther Manor Foundation staff members Cherie Swenson and Linda Zywicki would provide you with full support. If you have questions, please call Cherie at 414.831.8950. Thank you! 7 Happy birthday Terrace Martha Andeen Jerry Behling Carol Prange Joyce Stibbe Ronald Wells Eleanor Beckman Raymond Kocol Doreen Nienow Barbara Haessley Rosemary Link Marian Thielke Donna Woleben James Thomas Lois Van Derven Marilyn Helm Lois Goerlinger Betty Mattson Orville Treptow Florence Benz May 1 May 4 May 7 May 7 May 7 May 8 May 8 May 8 May 13 May 13 May 14 May 17 May 18 May 19 May 20 May 23 May 23 May 27 May 29 Courtyards Jean Moberg June Bartel Evelyn Marbes Viola Scheffner Nancy Bagemihl Velma Weimer Helen Maszk Norb Manchester May 6 May 12 May 15 May 18 May 20 May 21 May 23 May 24 Willie Mae Thomas Marie O’Neill In our prayers May 24 May 31 River Oaks Phyllis Gauger Janice Simon Helen Laska May 9 May 11 May 25 The Luther Manor community offers sympathy to the families and friends of: Joan Borris Henry Schnuell Joseph Yaksh Eleanor Headlee Health Care Center Jesse Moon Buren McClain Shirley Koenitzer John Johnson Marguerite Polzin Matthew Stano William Held Maurice Weinhold Velma Weimer Sally Kaszuba Sheila Thomas Lillian Berger Gladys Browm Margaret Thompson James Tietz Joan Koester Helen Davis Carol Ferry Cyrus Johannes Erika Currier Rosa Slater May 1 May 2 May 4 May 8 May 12 May 13 May 13 May 21 May 21 May 22 May 23 May 24 May 25 May 28 May 29 May 29 May 30 May 30 May 30 May 31 May 31 Welcome new residents Gerhard & Lucille Fischer (Terrace) Catherine Gamber (Courtyards) Marie O’Neill (Courtyards) Jeanette Quindt (Courtyards) Patricia Reynolds (Courtyards) Vera Silseth (Courtyards) Marty & Tom Suyama (Courtyards) Welcome new volunteers Breon Gill-Horton Betsy Horsfield Keyshawn Miller Michelle Mueller Kayla Patterson Ariana Peterson Mia Peterson Taeja Robinson Portia Yeboaa Doretta Young Happy anniversary Lawrence & Eleanor Beckman will celebrate 66 years of marriage on May 19. Micheal & Christine Miller will celebrate 43 years of marriage on May 18. Robert & Patricia Maile will celebrate 65 years of marriage on May 3. Volunteer 50-hour Justin Brown Sharon Fenske Natalie Guyette Marcia Mattson
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