At a glance complaints data Q3, Jul-Sep 2015
Utility Warehouse
Figures shown are number
of complaints per 100,000
customers
* These are actual
complaint figures
5.62
51*
4.63
42*
Complaints
accepted
Total complaints
accepted
Complaints
resolved
Total complaints
resolved
Complaints accepted
(By complaint type)
Complaints resolved
(By complaint type)
Average award
(By complaint type)
Top three billing complaints
Billing
Billing
Billing
1 Late billing
5.29
4.19
£152
Transfer
Transfer
Transfer
0.11
0.33
£94
Sales
Sales
Sales
0.11
0.11
£88
Other
Other
0.11
0.00
38%
Financial
0.00
Non-financial
1.98
Both
1.21
No action
0.00
of awards with
a financial
element
2 Inaccurate invoices
3 Disputed charges