SETTING UP YOUR PEDOMETER
To upload your data from your pedometer to your computer, you need to install the Multiply Datalink software. You
will find this software from the Apple app store.
Once the software is installed, connect your pedometer to your computer and start uploading your steps. You will
need an active internet connection in order to upload your steps to Multiply.
Before you start – Installing your pedometer software
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The application supports Mac OS X 10.8 Mountain Lion and Mac OS X 10.9 Mavericks Operating Systems.
Your pedometer does not have to be connected while you install the Multiply Datalink application.
Getting started – your
step by step guide
1.
Before you start, ensure that you can access the Apple App Store, and are in the South African store.
1. Find the Multiply Datalink application from the App store on your MAC
2. The App is Free and listed in the Health and Fitness category
3. Download and install the Multiply Datalink
Alternatively:
1. Find the link to the Apple App Store from the Momentum website to get the Multiply Datalink
2. The link will be under Pedometer Support section of the Info Centre
3. The link will also be under the Pedometer Section of the Fitness Activities tab of the Multiply website
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2.
Launching Multiply
Datalink
Once installed, your Multiply Datalink is listed as part of your Applications list .
You may launch the Multiply Datalink by following any of the following methods:
Navigating to your Applications folder in Finder:
1. Click on the ‘Finder’ icon. The Finder window will open
2. Then click on Applications folder
3. Click on the Multiply Datalink option to launch.
Clicking on Multiply Datalink in Launchpad:
1. Click on the ‘Launchpad’ icon. The Launchpad window will open
2. Select Multiply Datalink from the list of applications displayed in the Launchpad window
3. Alternatively, search for Multiply Datalink by typing “Multiply Datalink” in the search field on the Launchpad
window.
Searching for Multiply Datalink from Spotlight:
1. Click on the ‘Spotlight’ icon. Alternatively use the combination of ‘Command’ key and ‘Space’ bar to access
Spotlight
2. Search for Multiply Datalink by typing “Multiply Datalink” in the search field in Spotlight.
Configure Proxy Settings
If you are using your office network to download steps from your pedometer, you may need to setup the proxy
address your company uses to access the internet. If you do not have this info handy please ask your IT Support
team to provide it to you. To configure proxy settings:
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Open /Applications/System Preferences
Click on Network
Select your active network connection (indicated by a green dot)
Click on Advanced
Click on the Proxies tab
Make sure to configure both HTTP and HTTPS proxy settings
Click OK when finished
Click Apply to save
3.
Register your pedometer
– upload your steps
Before you start uploading, you need to register your pedometer so that it will be linked to your profile:
1. Open the Multiply Datalink application
2. Connect your pedometer to your computer via the USB port. Your computer will automatically detect your
pedometer.
3. The Pedometer registration screen will automatically be opened.
4.
Register your pedometer
– upload your steps
4. Follow the onscreen instructions to register your pedometer
5. Register you pedometer by entering your Momentum website Username and Password and then enter a
Nick Name.
6. Click on ‘Submit’.
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Upload your steps
7. Click on ‘Download’
8. The Multiply Datalink will then show a message saying “Download Complete”
9. Close Multiply Data link and go to www.momentum.co.za to view your steps
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Upload your steps
Reaching the limits
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Your pedometer records data on both an hourly and daily
basis. In both cases, the pedometer will stop recording
data when a certain limit has been reached.
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Hourly steps
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In the case of hourly step counting, the pedometer will
record a maximum of 11 520 steps in one hour (roughly
9 km to 9.4 km). Once this limit has been reached, the
hourly step count (for both normal and aerobic steps)
will stop. However, the pedometer will continue to count
the overall number of steps taken during the day.
Q. How do I replace my pedometer if it is broken or lost?
A.
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Daily steps
The pedometer is unable to record more than 99 999
steps in a single day (whether normal, aerobic or any
combination thereof). This figure is equal to 60 km to 65
km. Once this limit has been reached, the pedometer
will reset the day step count to zero (for both normal and
aerobic steps), and will resume counting steps as per
usual.
The hourly step count will not be affected by daily step
count limits.
Frequently asked questions
Q. How do I set up my pedometer?
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Install the battery according to the instructions in the
instruction manual. Refer to the Pedometer manual for
information on setting up the device accordingly to your
details.
Remember that you cannot switch the pedometer off.
The pedometer will start to count and display the number
of steps you have taken after you have been walking for
longer than four seconds.
The pedometer will automatically reset to zero steps at
00:00 hours each day.
Refer to packaging to find out how to wear the pedometer
to ensure maximum accuracy.
Q. How do I replace my pedometer if it is faulty?
A.
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You can purchase a new pedometer from the Multiply
online shop – www.multiplyonlineshop.co.za
Q. Is my pedometer guaranteed?
A.
Your pedometer is under warranty for 24-months
from date of purchase. The warranty applies only to
normal use and excludes wear and tear, not serviced on
batteries and defects caused by negligence and abuse.
Multiply will repair or replace pedometers with
legitimate claims still under warranty.
Queries can be direct to the Multiply service contact
centre on 0861 88 66 00.
Q. Is my pedometer waterproof?
A.
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Alternatively, you can physically bring the pedometer
to the Centurion Head Office or drop if off at any of our
Momentum branches.
The Support Desk determines the cause of the fault. If the
pedometer is not faulty or damaged through negligence,
the received pedometer is sent back to you with
appropriate feedback.
If the pedometer is indeed faulty, a replacement
pedometer is sent to you free of charge.
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Please send the faulty pedometer to:
Multiply Support Desk – Pedometers
268 West Avenue
Centurion
0157
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Please include the following information with the
pedometer:
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Your Name
Client Number or ID Number
Contact Number
Your physical address to receive a pedometer replacement
A.
No. However, it is splash-proof. This means that it will
not be negatively impacted by sweat.
Q. My pedometer displays ‘kcal’. What does this mean?
A.
Kcal, or kilo-calories, is the imperial measurement for
kilojoules (1 kcal = 4.2 kilojoules). In South Africa we use
the metric system, which is why our website is based on
kilojoules rather than kcal. The meal plans, nutritional
advice and activity tips used in this programme are
also based on kilojoules. Data downloaded from your
pedometer is automatically converted from kcal to
kilojoules.
Q. What is an aerobic step?
A.
When you walk at a pace of more than 60 steps per
minute for longer than 10 minutes, you are considered
to be taking aerobic steps. Your aerobic steps will be
counted from the beginning of the session as soon
as you reach 10 minutes. If you break for a minute or
longer, the aerobic mode will be deactivated and you
have to start a new session.
Please note that aerobic steps are included as part of
your total step count. So, if your pedometer reading
states you have walked 10 steps during the day and
three aerobic steps, your total step count remains, 10,
not 13.
Q. Will my pedometer work in my handbag, pocket or
belt?
A.
Yes, provided that you hold the bag tightly and the
pedometer is properly secured to avoid sideways
movement.
Q. What battery should I use in my pedometer?
A.
The battery supplied with your pedometer should last
at least six months if you take an average of 10 000
steps per day. Worn out batteries should be replaced by
CR2032 (also known as DL2032) batteries, available at
Dis-Chem, Yale Security Point, Builders Warehouse and
other hardware or hobby stores.
Q. How frequently should I download my data?
A.
Q. What does it mean if the pedometer shows a T
indicator on the screen?
A.
The transfer indicator will blink when 18 days of data,
including the current day, are stored in the memory and
have not been downloaded. The transfer indicator will
light up when 22 days of data have not been transferred.
The older measurement results will be transferred first.
Transfer the measurement results immediately.
Q. How is my privacy and personal information
protected?
A.
Momentum voluntarily subscribes to s 51 of ECTA and
endeavours to treat personal information supplied
by customers in accordance with this legislation. If
you are a member of the Multiply Corporate Wellness
Programme, your employer will have access to
summarised information for statistical purposes only.
Q. When I upload my steps will all my up to the minute
data be uploaded?
A.
If the upload is done today, only step data from 12am
(midnight) and earlier will be uploaded
Q. By when and where will my uploaded step data be
visible?
A.
All uploaded step data will be visible immediately after
upload on both the Multiply section of the Momentum
website as well as the pedometer community.
Daily downloading will guard against data loss. If you are
participating in a challenge or competition, keep in mind
the deadline or cut-off dates. Your pedometer stores a
maximum of 21 days’ data. Should you fail to download
data within this time, the device will automatically
replace the oldest data with newer information.
Momentum Interactive (Pty) Ltd (Reg. No. 1971/006353/07), is a wholly owned subsidiary of MMI Group Limited.
Terms and conditions apply. Visit www.momentum.co.za/multiply for full details. MMI Group Limited is an
authorised financial services and credit provider.
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