COMMUNITY COLLEGE OF ALLEGHENY COUNTY
CCAC JOB PLACEMENT & CAREER SERVICES
JOB SEARCH
MANUAL
A tool provided to CCAC students and alumni to
assist in resume building, interview preparation
and finding career opportunities.
OUR GOAL IS YOUR SUCCESS.
ccac.edu
High Priority Occupations for the Three Rivers Workforce Investment Area
The occupations listed below require a Certificate or an Associate Degree and are current for 2015.
For the most complete and recent list, contact your campus Job Placement and Career Services office.
Occupation
Annual
Average Wage
Annual Openings
Architectural & Civil Drafters
$51,980
18
Automotive Service Technicians & Mechanics
$37,460
150
Cardiovascular Technologists & Technicians
$54,700
18
Carpenters
$48,400130
Computer Support Specialists
$44,100
110
Construction & Building Inspectors
$54,140
40
Court Reporters
$39,020
N/A
Diagnostic Medical Sonographers
$55,780
18
Electrical Power-Line Installers & Repairers
$68,560
24
Electricians
$47,64088
Emergency Medical Technicians & Paramedics
$33,920
70
Executive Secretaries & Executive Administrative Assistants
$50,060
82
Heating, A/C & Refrigeration Mechanics & Installers
$45,840
43
Industrial Engineering Technicians
$49,850
16
Industrial Machinery Mechanics
$49,570
72
Maintenance & Repair Workers, General
$39,500
147
Mechanical Drafters
$47,400
17
Medical & Clinical Laboratory Technicians
$36,320
36
Medical Assistants
$28,280
82
Medical Records & Health Information Technicians
$37,840
35
Nursing Aides, Orderlies & Attendants
$27,380
197
Occupational Therapy Assistants
$50,690
21
Paralegals & Legal Assistants
$54,150
42
Phlebotomists
$28,060N/A
Physical Therapist Assistants
$46,370
24
Plumbers, Pipefitters & Steamfitters
$60,170
68
Purchasing Agents
$61,400
45
Radiologic Technologists & Technicians
$37,120
48
Real Estate Sales Agents
$64,060
55
Registered Nurses
$61,220
729
Respiratory Therapists
$51,720
35
Telecommunications Equipment Installers & Repairers
$57,770
20
N/A = Information is not available.
CCAC Job Placement & Career Services
Job Search Manual
CHAPTER ONE: INTRODUCTION ........................................................................................... 3
Job Hunting Techniques You Can Use for the Rest of Your Life......................................................... 3
Persons With Disabilities Seeking Employment................................................................................. 4
Military & Veterans Seeking Employment......................................................................................... 5
Finding Employment With a Criminal Record.................................................................................... 5
Planning Your Time........................................................................................................................... 5
CCAC Job Placement & Career Services Online................................................................................. 5
CCAC College Central Network for Students, Alumni & Community Members................................. 6
CHAPTER TWO: FIND YOUR PLACE IN THE JOB MARKET...................................................... 7
Ways to Find a Job............................................................................................................................ 7
Social Media Resources for Job Searching & Networking.................................................................. 7
Additional Organizations to Consider in Your Job Search ................................................................10
Internet Resources for Your Job Search............................................................................................11
Internship & Co-operative Education Websites................................................................................13
CHAPTER THREE: GAIN VALUABLE WORK EXPERIENCE.......................................................14
Job Shadowing.................................................................................................................................14
Co-operative Education Program.....................................................................................................15
Internships.......................................................................................................................................16
Work-Study.......................................................................................................................................17
Volunteering.....................................................................................................................................17
Part-Time Jobs..................................................................................................................................17
CCAC Job Placement & Career Services Job Search Manual
1
CHAPTER FOUR: BUILD YOUR RESUME SKILLS....................................................................18
Resumes...........................................................................................................................................18
Tips for Maximizing Resume Visibility..............................................................................................20
Additional Tips to Improve Your Resume .........................................................................................20
Power Words....................................................................................................................................20
Sample Resumes............................................................................................................................. 22
References For Employment............................................................................................................ 43
Sample Reference Sheet.................................................................................................................. 44
Cover Letters................................................................................................................................... 45
Sample Cover Letters.......................................................................................................................47
Portfolios........................................................................................................................................ 53
Job Applications.............................................................................................................................. 53
Sending Emails.................................................................................................................................55
CHAPTER FIVE: INTERVIEWING SKILLS................................................................................57
Interviewing.....................................................................................................................................57
Types of Interviews..........................................................................................................................57
Researching the Company............................................................................................................... 58
Evaluating Your Employment Goals ................................................................................................ 58
Identifying Your Skills.......................................................................................................................59
Dress to Impress.............................................................................................................................. 62
Pre-employment Testing................................................................................................................. 64
Sample Thank You Letter................................................................................................................ 65
Making the Most of Your New Job.................................................................................................. 66
CONCLUSION...................................................................................................................... 68
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CCAC Job Placement & Career Services Job Search Manual
CHAPTER ONE: INTRODUCTION
A successful job search is more than just a
resume and a job application. It is a series of
positive contacts with prospective employers, and
it will involve some work on your part. This is
some of the most important work that you will
ever do, so it is important that you not only take
it seriously, but that you give yourself enough
time to get it right. Plan to write, and then
review, your resume and cover letter every time
you apply for a job. Work with your campus
Job Placement & Career Services team to
review your resume, cover letters and reference
sheet. In addition, plan to do a lot of research
on your target industry, target companies and
certainly on those companies with which you
have interviews. Work on your 30-second
commercial (see page 9), which is vital in tight
time situations such as career fairs and other
professional networking events. This is your
opportunity to present your qualifications, your
background and yourself in a positive manner.
The following pages will walk you through the
building blocks of a job search.
Job Hunting Techniques You Can
Use for the Rest of Your Life
Many people begin or return to school with a
goal of career advancement. The culmination
of the time spent is not just receiving a degree
or certificate but seeking a new career.
The process may be as simple as using new
skills and credentials for advancement within
the same career area and company. It may
also be as complex as making a radical career
change, such as going from being a school
teacher to a systems analyst. Job hunting
methods have changed in the past 10 years.
The average person will change jobs between
seven to 10 times and change careers three
CCAC Job Placement & Career Services Job Search Manual
3
times. Employers are integrating technology
into hiring practices and require specific skill
sets from their employees.
In order to compete for openings, job seekers
need to enhance their techniques in contacting
and marketing to employers. These techniques
involve completing online applications,
interviewing, testing and using social media to
project a professional image. The person hired
is not always the most qualified, but rather the
person who has convinced the employer that
he/she is the most qualified.
Job hunting is like a game of skill with a
prize—the job—awarded to those who practice
it best. Successful job seeking is a combination
of knowing the game and how to play it.
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CCAC Job Placement & Career Services Job Search Manual
Persons With Disabilities
Seeking Employment
If you are a person with disabilities, you may
benefit from additional assistance in finding
employment. You may have concerns about
transportation, accessibility, accommodations
and co-worker understanding. Job Placement
& Career Services professionals can assist in
identifying opportunities and resources key
to a successful search. Many employers have
programs designed to accommodate those with
disabilities. In addition, CCAC maintains
a Supportive Services for Students with
Disabilities office on each campus. Persons
with disabilities needing job search assistance
are encouraged to meet with a CCAC support
staff member to review their individual needs.
Military & Veterans
Seeking Employment
Military personnel returning to the civilian
job market may encounter unique situations.
CCAC staff can assist you with identifying
transferable skills, related opportunities and
resources key to a successful job search. Many
employers have special programs aimed at
hiring veterans. In addition, each CCAC
campus maintains a Military and Veterans
Services office specifically to assist military and
veterans needing job search assistance. They
are encouraged to meet with a Job Placement
& Career Services professional to review their
employment needs.
Finding Employment
With a Criminal Record
Finding employment with a criminal record can
be challenging, but it is not impossible. The first
step is to know the specifics of your criminal
history including what information is available
to perspective employers. Performing your own
background check is one way to verify your
employability.
A successful job search for a person
with a criminal record would include an
understanding of the employers’ perspectives,
formulating a disclosure statement when
completing the application and answering
related questions in an interview. Due to
the individualized nature of each person’s
experience, it is recommended that those
needing assistance meet with a Job Placement
& Career Services professional.
Planning Your Time
Even if you are under no economic pressure to
find a job quickly, starting your search early is
a wise policy. Delays may hurt your chances
of finding the job you want. If you have just
finished school, you are competing for similar
positions with other new graduates in your
field. A long delay between school or your last
job and your application for work may give an
employer the impression that his organization
is one of your last choices. Once you start your
search, you should treat it as a full-time job.
The following suggestions will help you
plan your time for an efficient job search
campaign:
• Plan and start your search as soon as you
know you will need to find a new job.
• Make your job hunting a full-time project.
You work a 40-hour week for your employer;
you should work no less for yourself.
• Tell all friends, family and professional
acquaintances that you are looking for a job.
• Be prepared to provide a resume and give a
30-second commercial for the kind of work
you are seeking.
• Manage your online image by creating a
LinkedIn account and reviewing your social
media presence.
• Before approaching an employer, research the
company, products, services, job openings,
financials and locations thoroughly.
• Respond to leads as soon as possible.
Need Help Finding a Career?
CCAC Job Placement &
Career Services Online
Go to https://ccac.edu/Job-Placement/
to access resources to assist in your career
research and job search. Information on topics
including job search websites, cooperative
education and career related events are listed.
CCAC Job Placement & Career Services Job Search Manual
5
CCAC College Central Network
for Students, Alumni &
Community Members
Registering on CCAC College Central
Network (www.collegecentral.com/ccac)
Registering on CCAC College Central Network
will enable you to view all full-time and
part-time positions, co-op opportunities and
internships submitted to the Community
College of Allegheny County. You must have
an email account to register on CCAC College
Central Network. Enrolled students may
obtain an email address through Information
Technology Services (ITS). You may obtain
free email accounts from numerous sources.
Be sure that your email address is professional.
Searching for Opportunities on
CCAC College Central Network
You will need to register prior to conducting
a search on CCAC College Central Network.
For a more effective search, it is not required—
but highly recommended—that you upload
a resume to be reviewed and approved by Job
Placement & Career Services.
Uploading a Resume on CCAC
College Central Network
Uploading your resume on CCAC College
Central Network will enable you to forward it
directly to employers that utilize this feature.
Some employers accept resume submissions
directly to their CCAC College Central
Network account.
It is strongly recommended that you have your
resume approved by a Job Placement & Career
Services professional prior to uploading. After
your resume is approved, it will be available to
employers.
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CCAC Job Placement & Career Services Job Search Manual
CHAPTER TWO: FIND YOUR PLACE IN THE JOB MARKET
Ways to Find a Job
To find your place in the job market, you
will need to determine who is looking for a
person with your skills. Listed below are some
effective ways to get job leads.
Brainstorm
This works well with help from someone
such as your spouse, friends or family. Some
questions to consider are:
• What
are the job opportunities?
• Where can I get hired?
• Who knows a contact person working in
that business and industry?
Contact Friends & Relatives
Remember that 60 to 80 percent of all jobs
are found through networking. To access this
hidden job market, you need to network with
your friends, professionals and relatives. They
should become the beginning of your network.
Contact Everyone You Know
for Specialized Job Leads
If your education prepared you for a
specialized field, contact everyone you know
in that field. In the early stages of your job
search, make a list of these people. Check with
your friends and family for suggested leads.
For example, if your major and job interest is
in accounting, develop a list of accounting
firms or companies using accountants
who are known to you, your family and/or
friends. Contact these people and tell them
you are interested in a job in their field. If
they do not have a place for you, ask them if
they can refer you to someone who may need
you. Ask permission to use his/her name
when applying.
Networking Contacts
Tell everyone that you are looking for a job
and indicate the type of job you are seeking;
this means tell clergy, store clerks, your aunt’s
neighbors and cousins. You never know
who may know someone who is looking for
someone with your qualifications. One young
man, a business student, mentioned to a
neighbor that he needed a job. Two days later
the neighbor’s friend, a manager who was
looking for an administrative assistant, called
the student and told him to come in for an
interview and subsequently hired him. Try to
make every encounter a contact.
Social Networking
Social networking sites, including LinkedIn
and Facebook, offer opportunities for you to
use technology for networking during your
job search. Remember, you increase your
chances of finding a job by increasing your
contacts. The more contacts you make, the
greater your chances of finding a job.
Social Media Resources for
Job Searching & Networking
Almost all employers are using social media
sites to identify, recruit and screen candidates
for employment. Use these sites wisely to
CCAC Job Placement & Career Services Job Search Manual
7
market your skills, build your network and
apply for jobs. Be selective about who you
connect with and regularly monitor comments
made by others. Remember to be creative,
communicate professionally and exchange
recommendations.
Facebook (www.facebook.com)
• Remove all unprofessional posts, pictures
and communication
• Update your status to notify friends that you
are looking for a job; be specific about the
type of job you are seeking
• Join professional communities that align
with your industry
• Like prospective employers’ pages
LinkedIn (www.linkedin.com)
• Build a complete profile and upload a
professional picture
• Ask for and give recommendations
• Ask your connections for introductions to
human resource professionals and other
professionals in the industry
• Use the job search feature
• Fill the specialties section with key words
• Join and participate in relevant groups
• Connect your LinkedIn profile to your
Facebook profile
Twitter (www.twitter.com)
• Build a relevant network
• Follow industry leaders
• Follow current employees of the specific
companies that interest you
• Alert your network that you are job searching
You can negatively impact your online
image if profiles contain:
• Provocative or inappropriate photographs,
or political, religious and personal information
• Content about drinking or using drugs
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CCAC Job Placement & Career Services Job Search Manual
• Criticism
of previous or current employers,
co-workers and customers
• Evidence of poor communication skills
• Discriminatory comments
• Lies about qualifications
• Confidential information from other
employers
Newspapers & Professional Magazines
Review the help wanted ads and remember
that an ad in the newspaper is usually for
several positions. Even if you are under- or
over-qualified, that company or organization
may have a job for you. Read the want ads
not so much for job openings as much as
for ideas. Read the remainder of the paper,
including the financial pages, real estate, arts
and entertainment sections, to see what is
happening. For example, what would a news
article on the funding of a new shopping
center, bank and/or child care center mean in
terms of upcoming jobs?
Attend Job/Career Fairs
Job fairs are a great opportunity to network with
employers. There are many eager employers, all
located in one convenient area, waiting to talk
to you. There are also employers from many
different industries, so if you’re not sure what
type of position you are seeking, a job fair will
give you the opportunity to ask questions.
• Before attending a job fair, try to get a clear
understanding of what a company is offering
and what it is looking for in an employee.
• Avoid asking what the company does and
if they have any jobs available. Employers
expect you to know something about their
companies and positions.
• Research to find out which companies
will be in attendance. Make a list of the
employers that interest you and visit their
websites. Employers are impressed with
applicants who demonstrate a familiarity
with the organization, have prepared
intelligent questions to ask and have thought
about the way they might fit into the
organization.
• Take copies of your resume to leave with
employers. Unlike a regular job interview,
you may only have a short amount of time
to speak with a recruiter. The more prepared
you are, the better the first impression you
will make.
• Develop a 30-second commercial about
yourself. Highlight the benefits that you
would bring to the company. Remember,
this face-to-face interaction is important to
getting an interview.
A Sample 30-Second Commercial
and I am a
“Hello, my name is
graduate of Community College of Allegheny
County where I majored in Criminal Justice.
My work experience includes working for a
security company, a nursing home and a retail
organization. I am here today to explore your
(current position) and based on my research, I
meet your stated qualifications and would like
to be part of your team.”
A job fair gives you the opportunity to
present yourself in a way you might not
be able to on your resume. Interpersonal
skills, communication skills and business
social skills are critical. Don’t forget that
employers take into account your smile,
handshake and attire when forming their
impression. Look professional by dressing
in business attire. Do not be overzealous
and say that you’ll take any job they have.
Show your enthusiasm, but have a specific
goal in mind. Ask for their business card and
after the job fair, send thank you letters to
those individuals with whom you established
personal contact.
Use the Direct Approach to Companies
• The Mail-in and Internet Approach:
To concentrate your job search in a specific
geographic area or industry, you will find
it useful to make direct contact with as
CCAC Job Placement & Career Services Job Search Manual
9
many companies as possible. How can you
identify these companies? Selection of the
company can be made in several ways.
There are directories and company websites
that give the names, addresses, type and
size of companies and the names and titles
of key executives. Some directories are
regional and others are by industries. These
directories are usually available in college
and public libraries and online. Select the
companies of interest to you and write or
send an email directly to the name obtained
in the directory or the name found on the
company website.
• Letter Plus Resume: Enclose your resume
with a cover letter to introduce yourself and
refer to the specific position for which you
are applying.
• Essentials for Your Letter: Individualize
your letters. An individualized letter has a
much better chance of selling you since it is
personalized and shows your writing ability
better than a resume.
• Appeal to the Employer’s Self-Interest:
Relate your accomplishments to the
possibility of filling the employer’s needs.
Email letters should follow standard business
practices; see page 55.
• Follow up: Follow up on those responses
that do not request an interview right away
with a telephone call, brief note or additional
email. Follow-up is very important!
Additional Organizations
to Consider in Your Job Search
Look for Jobs in Government
Federal, state and municipal governments
recruit graduates. Jobs range from forest
rangers to FBI agents, from technical
specialists to general administrators. Salaries
are usually excellent, and benefits compare
favorably with those in private industry.
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CCAC Job Placement & Career Services Job Search Manual
Use Professional Fraternities,
Alumni & Professors
Consider joining and becoming active in your
college’s alumni association for an excellent
source of entry into a wide variety of businesses
and professional organizations. Professional
fraternities and associations can also be an
amazing source of contacts and job leads. After
all, you can assume that most of the members
are already employed in your field of interest.
Remember to use your professors as contacts.
Many of them are contacted by employers
who are looking for talent in various fields. In
addition, many of the adjunct professors are
employed in their major fields.
Look to Public &
Private Employment Agencies
Most states have employment services, which
can be of help to you. Many of these services
give special attention to recent graduates.
There is usually no charge for their services.
These organizations often maintain job boards,
provide employment assistance and hold
employment networking events.
Contact Your Local
Chamber of Commerce
If your primary interest is a specific city or
town, try the local chamber of commerce.
Some chambers of commerce conduct
programs designed to keep local talent from
leaving the area.
Consider Entrepreneurship
Be your own boss, but first identify the time,
energy and money required to be successful.
Research is very important before taking
this step. The Small Business Administration
offers counsel and assistance to the small
business person (www.sba.gov). They assist
in management, training and raising capital.
Obtain good advice before committing
yourself to any business venture.
PERSONAL
CONNECTIONS
OTHER TOP
SOURCES
16%
HIGHEST QUALITY
SOURCES
21%
64% Referrals
7%
4 in 10
59% Social Networks
7%
JOB SEEKERS
20%
10%
59% Corporate Career Sites
19%
have found their “favorite or best”
job through personal connections.
21%
20%
19%
10%
7%
7%
16%
Online Social Networking
Online Job Board
Classified Ad
Recruiter
Career Fair
College or University Connections
Other
Try These Other Suggestions
Watch for the following to uncover hidden job
leads:
• New
construction/company expansions
• Promotions
• New departments being formed
• Retirements/deaths
• New appointments
• Transfer of personnel announcements
• Community-based human service
organizations
Job Search Truths
• You will not be given a job because you need
a job, no matter how much you need it.
You will get a job because an employer
needs you.
• If you show that you can produce results
to fit an employer’s needs, you will be a
desirable candidate.
• To show you fit the employer’s needs, you
must know the depth and breadth of your
Percentage of recruiters who rate
candidates from the above sources as
“highest quality”
Source: 2014 Job Seeker National Report/
Section One: Job Seeker Nation
skills and communicate their relevance to
the employer.
• Top officials are more likely to pass your
resume along to friends in the business,
thereby multiplying your leads.
Internet Resources for
Your Job Search
Career Builder
www.careerbuilder.com
This site is the most visited job-related site on
the Internet. It provides classified ads from
U.S. newspapers and numerous employers.
Additional services include employer profiles,
news headlines, career resources and help with
your resume.
CCAC Job Bank
www.ccacjobs.com
Search the CCAC job bank database for fulltime and part-time positions at the college.
CCAC Job Placement & Career Services Job Search Manual
11
City of Pittsburgh
www.pittsburgh.gov/personnel/
employment
CCAC College Central Network
www.collegecentral.com/ccac
This site contains job listings of
employers who have requested
postings through CCAC. Each
week you are emailed the new
listings from the previous week.
The Federal Government’s
Official Job Site
www.usajobs.gov
Higher Education
www.higheredjobs.com
This site features postsecondary
employment opportunities.
Indeed
www.indeed.com
Indeed searches employers’ web
pages, local newspapers, company
and agency openings.
LinkedIn
www.linkedin.com
Professional networking site.
Monster
www.monster.com
This site provides listings of over 50,000 jobs
worldwide. It offers a variety of job-search
tools, including employers’ profiles, job listings
and job-search articles.
NonProfit Talent
www.nonprofittalent.com
Job postings for social services and nonprofit
organizations.
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CCAC Job Placement & Career Services Job Search Manual
PA Careerlink
www.jobgateway.pa.gov
This site allows you to search job postings
by county with a wide variety of job
opportunities.
PA Civil Service Jobs
www.scsc.state.pa.us
Summaries of all civil service examinations are
provided through this website. Available jobs
are listed by educational training and subject
area/category. Information on the nature of the
work, job opportunities, testing, how to apply
and specific requirements are provided as well.
Vibrant Pittsburgh
www.vibrantpittsburgh.org/jobs
Focuses on inclusion and diversity in the
workplace.
Internship & Co-operative
Education Websites
Broadcast Jobs
www.tvjobs.com
This website features broadcast employment
services linking to internships in the field.
CCAC College Central
www.collegecentral.com/ccac
This site allows you to search CCAC’s job
database, not only for full-time and part-time
positions, but also internships.
Environmental Career Opportunities
www.ecojobs.com
This site is a source for job vacancies in the
environmental field serving job seekers and
employers. It includes a link to environmentalrelated internships.
INROADS
www.inroads.org
INROADS places minority college students in
two- to four-year internships with participating
organizations and trains them for corporate
and community leadership.
Internship Programs
www.internshipprograms.com
This site is dedicated to internships.
Imagine Pittsburgh
www.imaginepittsburgh.com/work
This is a portal for Pittsburgh employment.
Pittsburgh Technology Council
www.pghcareerconnector.com
This site features technology-related companies
in the Pittsburgh area.
The Student Conservation Association
www.thesca.org
This site lists exciting, hands-on conservation
service opportunities lasting up to a full year.
CCAC Job Placement & Career Services Job Search Manual
13
CHAPTER THREE: GAIN VALUABLE WORK EXPERIENCE
How can I find a job with no experience?
How can I get experience without a job? Does
this sound familiar? All too often this is the
situation for recent graduates. They struggle
with finding a job that does not require
experience but are unable to gain experience
without a job. The answer to this challenge can
be found by gaining relevant experience, as a
student through job shadowing, completing
an internship, co-operative education course,
work-study, part-time job or volunteering.
Job Shadowing
The opportunity to see what happens in a
specific workplace environment is provided
by job shadowing. Job shadowing is designed
to increase career awareness and reinforce the
link between classroom learning and work
requirements.
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CCAC Job Placement & Career Services Job Search Manual
During this time, students have the
opportunity to walk through the work day
shadowing competent workers and observe the
work environment. They will see occupational
skills in practice, assess their employability,
learn the value of professional training and
evaluate potential career options.
Some companies prefer providing a tour and
information session rather than individual
shadowing. These job shadowing experiences
would include information about the company,
its product or service, job opportunities
and training necessary to match career
opportunities. Students can job shadow from
several hours to an entire workday depending
on the company’s preference.
Why Job Shadow?
• You will gain a greater understanding of
career demands and qualifications.
• Job shadowing allows you to understand the
connection between what is studied in the
classroom and how it is applied to the world
of work.
How to Get the Most Out of the
Job Shadowing Experience
• Dress as you would for a job interview with
the company or at the level of dress of others
in the company. Bring paper and pen to take
notes.
• Arrive on time and be polite, courteous
and enthusiastic. Show the person you are
shadowing how much you appreciate his/her
time and the opportunity to learn.
• Don’t be afraid to ask questions, but
remember that too many questions may
interfere with his/her work.
• While your aim is to observe a typical
workday, be open to unexpected
opportunities such as company and
professional organizational meetings or trade
shows.
• Observe everything. Note the technology
used and your surroundings. Learn as much
as you can about the company culture.
• If you have a good rapport with the person
you are shadowing, consider asking him/her
to critique your resume and suggest strategies
to get an interview.
• Be sure to write a thank you note to the
person you shadowed.
Sample of Job Shadowing Sites
Area Hospitals
Financial Services Firms
TV/Radio Stations
Law Offices
Borough/City/County Offices
Social Services Facilities
Manufacturing Facilities
Retail Establishments
Co-operative Education Program
Co-operative education (co-op) is a unique
plan of education that integrates classroom
study with planned and supervised careerrelated work experience. Students are employed
on or off campus as paid or nonpaid co-op
students and receive academic credit for their
work experience.
The purpose of the program is to develop and
strengthen students’ academic, personal and
career preparation. Co-op placements enable
employers to provide feedback that assists the
college in preparing students to work in today’s
business environment.
To Apply for a Co-op at CCAC,
a Student Must Have:
• completed at least 30 college credits with at
least 12 credits in his/her major prior to the
co-op semester;
• maintained a quality point average of 2.5 or
above; and
• met the appropriate department’s criteria.
How to Apply for a Co-op at CCAC
• Co-op Interview: Schedule an appointment
with Job Placement & Career Services. At
this interview, possible types of positions
will be discussed, your questions will be
answered about the program and your
resume will be reviewed.
CCAC Job Placement & Career Services Job Search Manual
15
Complete all sections of the
application.
• Faculty Recommendation Form: Fill out
only the top portion of the form as it will be
submitted to the co-op faculty representative
for further completion.
• Resume: Prepare a professional resume using
Microsoft Office Word and submit it to the
Job Placement & Career Services office. For
assistance with your resume, contact Job
Placement & Career Services to make an
appointment.
• Co-op listings: Research potential co-op
locations at:
www.collegecentral.com/ccac and
www.indeed.com.
• Transcript: Obtain an unofficial up-to-date
transcript at www.ccac.edu.
• Registration and Payment: You must
register and pay for the credits earned in a
co-op just as you would for any other course.
• Application:
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CCAC Job Placement & Career Services Job Search Manual
Once a student has secured a co-op credit work
assignment, he/she will register for academic
credit earning three or six credits. For three
credits the student must work a minimum
of 150 hours and for six credits a minimum
of 300 hours. The faculty representative will
award the student’s academic credit based
on completion of the required hours, the
employer’s evaluation and any work reports
assigned by the faculty.
Internships
Internships are very similar to co-op
experiences. Internships provide opportunities
for students to work for employers to gain
career-related experience. This program seeks
to relate classroom learning with application in
a professional work environment.
The main difference between the internship
and co-op is that the student does not receive
academic credit for internships. With the
assistance of Job Placement & Career Services,
students secure a site on or off campus in
their field of study to work for pay or no pay.
It is recommended that the student work a
minimum of 150 hours for the employer.
Local organizations are increasingly using
internships/co-ops as their main source of
recruitment. It is cost effective—organizations
can try out employees at a discount or no wage
before they are hired full time.
An internship/co-op experience is key to
employment for new college graduates.
The goal for companies is to identify talent
at an early stage through internship/co-op
opportunities, then develop and retain the
intern with a full-time position.
Work-Study
Work-study is a program sponsored by the
Department of Labor that encourages students
to work part time on and off campus. For
eligibility and more information, check
www.ccac.edu for more information.
Volunteering
Employers often find value in students who
volunteer. Volunteering can give students a
significant edge, especially if they volunteer in
a similar field. For example, if you plan to be a
registered nurse, volunteer at a local hospital or
medical facility. Having volunteer experience is
important because more and more companies
are looking for socially-conscious individuals.
Why do People Volunteer?
• To gain experience, new skills, meet people
or develop their network of contacts as a way
to get a new job or start a career.
• To give back to their community, help
friends or promote an event.
• To
gain experience that can be used on a
resume to enhance job opportunities.
Volunteering is performing or offering services
without pay. Volunteer opportunities are
endless. They exist in communities, schools,
student organizations and local agencies.
Part-Time Jobs
Part-time jobs provide real life experiences
that are valuable to future employers. Your
experiences at fast food or retail jobs are worth
putting on a resume because they show an
employer that you have the ability to keep a
job while going to school. Working part time
demonstrates your ability to multi-task and
manage your responsibilities.
You can learn a great deal about how
successful businesses operate and apply these
practices to future positions. In addition, you
learn to show up for work regularly, on time,
dressed appropriately and able to perform
assigned tasks.
Obtaining a part-time position in your field
of study will be an advantage to you. It can
increase your understanding of classroom
material by providing real-life situations.
For example, working as a physical therapist
aide will increase your knowledge and
understanding of a physical therapist assistant
job and provide a better understanding of
classroom information. Your development
of soft skills (manners, appropriate behavior,
common sense) as well as customer service,
communication, leadership and administrative
abilities can all be practiced and improved
with your part-time job.
CCAC Job Placement & Career Services Job Search Manual
17
CHAPTER FOUR: BUILD YOUR RESUME SKILLS
Resumes
A resume is an advertisement for a very special
product—you!
This is your first opportunity to present your
skills to an employer, and hopefully it will
lead to an interview. It is one of the keys you
will use in trying to open the door to that
all-important interview. There is no single
correct format for a resume.
Before you begin to write your resume, you
need to answer the following question: “What
position do you seek?” Broad general resumes
with a wide variety of jobs, skills and fields
can be confusing. Employers want to know
that you can meet the requirements of their
position. If you are seeking an accounting
position, elaborating on your prior welding
experience does not help you to get called for
an interview in the accounting field. Keep in
mind that the resume has one main purpose:
to get you an interview.
There are many resume formats, but the two
most commonly used are the chronological
resume and the functional resume. Both
chronological and functional resumes serve
the same purpose—only the layout and style
differ. Examine the chronological and the
functional resumes in layout and style as they
appear in this manual.
The chronological resume is the most widely
accepted format and the one most familiar
to employers. It is also the easiest to write.
Jobs and education are listed in reverse
chronological order, starting with the most
recent to the least recent. Dates, job titles
and names of the organizations, cities and
states are included. The functional resume is
organized to highlight the qualifications of
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CCAC Job Placement & Career Services Job Search Manual
the applicant separate from their employment
history.
Before you sit down to write your resume, it
will be necessary for you to do a bit of selfevaluation. Examine your accomplishments.
Do any of these things apply to you?
 Academic achievement
 Awards
 Volunteer work
 Internships or cooperative education
 Military experience
 Work-study employment
 Part-time/full-time job(s)
 Summer job(s)
 Community work
 Scholarship recipient
 Study abroad participant
 Officer of a club or organization
 Sports involvement
 Clinical rotations
 Clearances/Certifications
 Practicum
Often individuals will say:
“I don’t have any experience.
I can’t write a resume.”
We all have skills, but not
all of us know how to sell
them in written format.
CCAC Job Placement &
Career Services can help!
After this list is assembled, write a brief
description of the skills you used to perform
the job(s). You will be astonished at the wealth
of experience and skills you possess.
Heading
The next step will be to decide what headings
would be suitable for inclusion on your
resume. A few headings that you may find
suitable are:
Examples of Items to List Under Each
Objective/Position TitleTarget jobs of interest or career field/specific job title and number
Qualifications SummaryComputer skills, certifications (CPR, Act 33/34), leadership
positions, specialized skills
EducationAwards, GPA, Dean’s List, participation in school activities or
organizations, related courses
Work/Professional Experience Job title, clinical experience, special recognition, participation
in training, awards or accomplishments
Volunteer Experience
Positions of leadership, awards, events
Military ExperienceEducation, training, awards (e.g., commendations, medals),
rank, clearances and honorable discharge; this experience can
be listed under work experience or under a separate heading
Now that you have an idea of what you can
include in your resume, let us look at items
that should not be included. Information
such as weight, height, a photo, birth date,
religion, political affiliation or national origin
should never be included. You do not need to
include a supervisor’s name, complete company
address or employer contact information. This
is also the time to consider appropriate contact
information for your resume. TopDawg1@
emailserver.com may be a fine email address for
fun, but [email protected] presents
a more professional image for your job search.
Next it is time to write the rough draft of
your resume. Plan to review it many times—it
will take several reviews to correct all of the
mistakes and get it right. A good tip is to read
it over backwards to look for spelling and
grammatical errors. Always check for errors.
Do not just rely on spell check. A resume
must be error free. Watch for the following:
• Most
important, does the resume match the
job you are seeking?
• Is the document well-balanced on the page
and professional looking? Look at one of the
formats on the following pages for examples
of readable resumes.
• Do your margins offer enough white space to
facilitate easy reading?
The next step is to have the resume critiqued by
a Job Placement & Career Services professional.
The staff member will check for errors that
you may have overlooked and will give you
suggestions on how to improve your resume.
CCAC Job Placement & Career Services Job Search Manual
19
Tips for Maximizing Resume Visibility
Things to do:
• Do use Microsoft Word to create your resume.
• Do be concise and truthful and match your
skills to each job.
• Do use white 8½” x 11” paper, printed on
one side only.
• Do use standard type fonts such as Times
New Roman or Arial.
• Do use a font size of 11 to 12 points and up
to 16 points for name.
• Do use bold, underline or all capital letters
for section headings.
• Do use a standard address format below
your name.
• Do list address, phone numbers, email and
website on their own line.
Things not to do:
• Do not use templates; they tend to
produce identical looking resumes, they lack
flexibility and will not allow you to edit,
delete or add information easily. Templates
often do not upload properly.
• Do not use headers or footers.
• Do not abbreviate (except for State) and do
not use jargon specific to a particular job.
• Do not use first person language (I or me).
• Do not condense spacing between letters.
• Do not use fancy formatting such as italics,
shadows and reverses (white letter on a
black background) or graphics as these do
not scan well.
Additional Tips to
Improve Your Resume
• Use
enough keywords to define your skills,
experience, education and professional
affiliations.
• Describe your experience with concrete
words rather than vague descriptions. For
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CCAC Job Placement & Career Services Job Search Manual
example, it is better to use “managed a
team of three software engineers” than
“responsible for managing, training…”
• Use more than one page, if necessary, but do
not go beyond two pages. If your resume is
two pages, make sure the second page has a
heading with your name and page two.
• Increase your list of keywords by including
specifics. For example, list the names of software
you use such as Microsoft Word, Access and
Excel and add examples of your use.
• Describe your interpersonal traits and
give examples. Keywords could include
dependable (100% attendance), skilled in
time management (successfully managed
a part-time job while attending school as a
full-time student and achieved a 4.0 GPA).
• Use job descriptions to uncover key words to
include in your resume.
Power Words
When composing a letter or resume, think
of the position and skills required to perform
the job. Include these skills in the text of your
letter and surround them with positive power
words. A power word is one that explains the
skills you possess, how you used this skill in
the past and hope to use it in the future.
Power words convey team spirit, enthusiasm and
accomplishments by producing a strong impact on
the reader. Use power words to make your resume
and cover letter more dynamic and persuasive.
The list of positive power words on page 21 is
by no means exhaustive, but it gives you an
idea of the type of words that are positive and
should be used to highlight your skills and
accomplishments in your cover letter and resume.
Remember to match your word choices to
the power words used in the job description
or posting.
List of Power Words
Accompanied
Achieved
Acquired
Actively
Administered
Advised
Analyzed
Appreciated
Approved
Arranged
Aspired
Assembled
Assisted
Awarded
Budgeted
Built
Capable
Clarified
Commanded
Completed
Composed
Comprehensive
Conceived
Conducted
Confidently
Conscientiously
Constructed
Controlled
Converted
Cooperated
Coordinated
Correlated
Created
Decided
Delegated
Demonstrated
Dependable
Designed
Developed
Devised
Directed
Discovered
Displayed
Diversified
Doubled
Earned
Educated
Effected
Effectively
Efficiently
Eliminated
Enacted
Encouraged
Engineered
Enhanced
Ensured
Established
Evaluated
Exceeded
Excellence
Exceptional
Exhibited
Expanded
Expedited
Experienced
Facilitated
Finalized
Financed
Formalized
Formed
Formulated
Founded
Generated
Governed
Graduated
Greeted
Handled
Held
Helpful
Hired
Implemented
Improved
Improvised
Increased
Induced
Influenced
Initiated
Innovated
Inspired
Installed
Instructed
Insured
Integrated
Intensified
Interpreted
Invented
Justified
Keyed
Launched
Led
Licensed
Located
Maintained
Managed
Manufactured
Marketed
Mastered
Mediated
Monitored
Motivated
Negotiated
Nominated
Normalized
Operated
Ordered
Organized
Oriented
Originated
Overcame
Participated
Perceived
Perfected
Performed
Piloted
Pinpointed
Pioneered
Placed
Planned
Pleased
Popular
Practical
Praised
Prepared
Presided
Procured
Produced
Proficient
Promoted
Prompted
Proposed
Proved
Provided
Punctual
Reasonable
Recognized
Recommended
Reconciled
Reduced
Regulated
Reinforced
Reported
Revamped
Reviewed
Revised
Revitalized
Satisfied
Scheduled
Secured
Served
Serviced
Simplified
Solved
Stabilized
Stimulated
Streamlined
Structured
Substantiated
Succeeded
Successful
Superior
Supervised
Supported
Taught
Trained
Transferred
Transformed
Unified
Used
Utilized
Verified
Vital
Won
Wrote
CCAC Job Placement & Career Services Job Search Manual
21
Sample Resumes
Accounting • Chronological Resume
DREW CAREY
717 Kent Street
Allison Park, PA 15101
555-555-5555
[email protected]
Summary of Qualifications:
•E
xperience in all aspects of accounts payable and accounts receivable including coding and
processing of non-purchase order and legal invoices.
•A
ccurate bookkeeping skills in the areas of petty cash, general ledger, expense reports, direct
billing and payments.
•C
omputer skills utilizing the following: Microsoft Office, QuickBooks, MROM, Peachtree and
TurboTax.
•E
fficient office administration skills including document preparation, record management and
telephone communications.
• Strong customer service skills gained through experience in government and business positions.
•H
igh degree of initiative; member of Phi Theta Kappa and achieved Dean's List.
Education:
COMMUNITY COLLEGE OF ALLEGHENY COUNTY, Pittsburgh, PA
Associate of Science in Accounting (May 20XX)
Certificate in Business Management (May 20XX)
3.88 GPA
Who’s Who Among Students in American Junior Colleges (20XX)
Accounting Courses
Financial Accounting Managerial Accounting Intermediate Accounting Accounting Applications (Payroll)
Principles of Tax
Computer Applications in Accounting Business Courses
Windows 20XX Office Suite Business Management Business Law
Principles of Marketing
Office Productivity Applications
Economics I and II
Work History:
ALLEGHENY COUNTY, Pittsburgh, PA
Office Assistant (20XX–Present)
• Assist with organizing Career Fair 20XX, consisting of nine local school districts,
1,100 students, 70 speakers and 60 volunteers.
• Handle a variety of administrative duties; ability to type 60 WPM.
• Integrate tables, charts and graphs into professional documents using MS Excel and Word.
• Monitor all grant-funded purchase orders ($548,000) for nine school districts.
• Maintain databases using Access, Word and Excel.
BARNETT COMPANY, Pittsburgh, PA
Office Assistant/Typist (20XX–20XX)
• Greeted incoming clients and customers.
• Typed a wide variety of correspondence, reports and other documents.
• Maintained customer database.
• Assisted with filing, answering incoming calls, copying and sending faxes.
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CCAC Job Placement & Career Services Job Search Manual
Administrative Assistant • Chronological Resume
Julie McCormick
1000 Elm Road
Pittsburgh, PA 15217
412.555.5555
[email protected]
OBJECTIVE
Seeking an Administrative Assistant position that will integrate my computer skills,
organizational abilities and business experience to contribute to your company’s growth
and productivity.
EDUCATION
ASSOCIATE OF SCIENCE, BUSINESS MANAGEMENT (May 20XX)
Community College of Allegheny County, Pittsburgh, PA
3.67 GPA, Dean’s List
MAJOR SUBJECTS
Advanced Computer Keyboard Application Desktop Publishing
Integrated Office Applications Introduction to Computers Business Management
Electronic Records Management
RELATED SUBJECTS
Oral Communications
Introduction to Business
English Composition I, II
Business Math
Business Law
Principles of Supervision
SPECIAL SKILLS
Microsoft Office: MS Word, Excel, Access, PowerPoint, Web Page Design and
type 78 wpm
WORK EXPERIENCE
Office Assistant, (20XX–Present)
CAREER SERVICES OFFICE, Community College of Allegheny County, Pittsburgh, PA
Perform general secretarial duties for the department: develop and maintain databases,
type correspondence, answer phones, file and greet visitors to the office.
Cashier, (199X–20XX)
SAVE MOR FOOD STORE, Pittsburgh, PA
Accurately tallied merchandise, operated cash register, assisted in other departments
and provided quick and efficient customer service.
ACTIVITIES
President and treasurer of Allegheny Campus Administrative Office Professional Club.
Columnist and typist for church newspaper.
CCAC Job Placement & Career Services Job Search Manual
23
Automotive Technician • Chronological Resume
Emanual Smith
34 Breezeway Avenue
Pittsburgh, PA 15206
412-555-5555
[email protected]
PERSONAL SUMMARY
A positive and energetic automotive technician who has mechanical aptitude and
the ability to work efficiently in a fast-paced environment.
ACADEMIC QUALIFICATIONS
Associate of Science, Automotive Technician, 20XX
Community College of Allegheny County, Pittsburgh, PA
CAREER HISTORY
Automotive Technician, January 20XX–present
Stapleton Auto Repair, Pittsburgh, PA
Provide a full range of automotive services to a wide variety of customers:
 Diagnose and repair both domestic and foreign vehicles
 Estimate time and cost for repair or service
 Explain technical problems clearly to vehicle owner
 Monitor the cost of an automotive repair and ensure that it stays within
budget
 Order vehicle parts and supplies for the garage
 Maintain an organized, neat and safe work area according to government
standards
Trainee Technician, May 20XX–January 20XX
Wilson’s Auto, Pittsburgh, PA
 Dispensed fuel, checked and refilled fluid levels and changed oil and
filters, as necessary
 Made minor adjustments and repairs on equipment (repaired or replaced
tires, head and tail lamps, muffler clamps, windshield wipers, brakes and
balanced wheels)
 Checked equipment for defects (cracked or broken hoses or belts, worn
tires, and inoperative lights)
 Removed and replaced batteries
 Oiled and greased equipment
 Cleaned vehicles, garage area and maintained shop equipment
Cashier, July 20XX–May 20XX
Wilson’s Auto, Pittsburgh, PA
 Entered information into computer to generate final bill
 Processed cash, credit and debit transactions accurately
 Maintained the waiting area for customers, keeping it clean and orderly
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CCAC Job Placement & Career Services Job Search Manual
Criminal Justice & Criminology • Chronological Resume
Lee Richards
123 Shadow Place, Apt. 1A
Duquesne, PA 15110
412-555-5555
[email protected]
Skills Summary
• Four years of progressive experience in customer service and safety.
• Ability to work flexible shifts including evenings and weekends.
• Skilled in defusing angry, hostile and distraught individuals in a professional manner.
• Capable of working well under minimal supervision in a fast paced environment.
• Proficient in Microsoft Word, PowerPoint, Excel, internet and email.
• Excellent customer service skills with individuals of diverse backgrounds.
• Punctual, dependable worker who readily assumes additional responsibilities.
Education
Community College of Allegheny County, Pittsburgh, PA
Associate of Science, Criminal Justice & Criminology (20XX–Present)
• Relevant coursework: Introduction to Criminal Justice, Juvenile Justice and Juvenile
Delinquency, Psychology, Sociology
Certificates, Clearances and Associations
• Pennsylvania Child Abuse History Clearance (Act 33)
• Office of Children, Youth, and Families FBI Clearance (Act 73)
• Pennsylvania State Police Record Check (Act 34)
• CPR, First Aid Certification, 20XX
• NAEYC Good Standing Membership
Employment History
Assistant Group Supervisor, August 20XX–Present
Children’s Place Childcare, McKeesport, PA
• Accurate and detailed record keeping, documentation and accident and incident reporting.
• Supervise all safety and fire drills.
• Follow protocols for proper release of children to caregivers.
• Ensure that state regulations are followed throughout the day.
• Communicate with guardians about their child’s behavior and progress.
• Complete documentation for DPW assessments.
Crew Member, January 20XX–August 20XX
McDonalds, West Mifflin, PA
• Welcomed customers and provided food and drink according to requests.
• Quickly learned and applied policies and procedures.
Supervisor/Cashier, September 20XX–February 20XX
KFC, McKeesport, PA
• Correctly audited cash drawers and resolved issues with cashiers.
• Completed inventory of food products and maintained computer database.
• Prepared and served food and drinks.
Volunteer Experience
Relay for Life, McKeesport, PA, 20XX, 20XX, 20XX
• Member of fundraising team that annually raised over $1,000 for cancer research.
• Received monetary pledges and walked in the event.
CCAC Job Placement & Career Services Job Search Manual
25
Early Education & Child Development • Chronological Resume
Charles Lincoln
921 Cleetus Drive
Pittsburgh, PA 15236
412-555-1111
[email protected]
SKILLS SUMMARY
• Experienced working with children ages 2–13 in both educational and recreational settings.
• Trained in lesson plan development and implementation for classroom curriculum.
• Familiar with adaptive learning devices and a variety of materials and resources for children to
explore, manipulate and use.
• Adept at working independently with minimal supervision.
• Possess current Child Abuse, PA Criminal History and FBI Clearances (Act 33, 34 and 151).
• Skilled in Microsoft Word, Access, Excel, PowerPoint and Adobe.
• Dependable worker with excellent attendance and punctuality.
EDUCATION
Community College of Allegheny County, Pittsburgh, PA
Associate of Science, Early Education & Child Development (20XX–Present)
CLASSROOM OBSERVATIONS
Brookside Middle School, Pittsburgh Public School District, Pittsburgh, PA, Spring 20XX
• Observed learning supports classroom under the direction of a special education teacher.
• Assisted the teacher in an emotional support services classroom.
• Presented to middle school students about high school experience and learning expectations.
PROFESSIONAL EXPERIENCE
Target, Pittsburgh, PA
Customer Service Representative, 20XX–Present
• Speak with customers by telephone or in person to provide information about products, sales
and services.
• Perform product returns, exchanges and rain checks.
• Receive merchandise carry outs, defective products and obtain details of customer complaints.
VOLUNTEER EXPERIENCE
YMCA of Greater Pittsburgh, Pittsburgh, PA
After School and Summer Camp Counselor, 20XX–20XX
• Worked with both after school programs and summer day camps for children ages 6–14.
• Trained, encouraged and advised children to help compete in games and sports.
• Explained and enforced safety rules and regulations.
• Planned and scheduled sports related activities including dodge ball, baseball and basketball.
• Provided emergency first aid and called for medical assistance when necessary.
• Collaborated with counselors to address the needs of individual students.
• Organized and led recreational activities such as arts, crafts, games and hobbies.
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CCAC Job Placement & Career Services Job Search Manual
Graphic Communications • Chronological Resume
Melissa Brown
205 Harvard Place
Pittsburgh, PA 15215
555-555-5555
[email protected]
QUALIFICATIONS
• Meticulous, precise and accurate artwork.
• Proven track record of hard work and dedication, working extra hours as needed.
• Strive for innovative thinking, creative design while ensuring customers are pleased with services.
• Outgoing, personable and a good communicator that easily explains complex information.
• Participatory team member that is also able to work under minimal supervision.
EDUCATION
Community College of Allegheny County, Pittsburgh, PA
Associate of Science, Graphic Communications, 20XX
Dean’s List Recipient
Major Subjects
• 2-Dimensional Design
• 3-Dimensional Design
• Intro to Digital Graphic Design
• Drawing • Graphic Communication • Printmaking • Digital Publishing
• Web Graphic Design
• Color Design
• Digital Imaging
• Photography
• Digital Photography
• Advanced Digital Graphic Design
• Oral Communication
• Ancient Art History
SKILLS SUMMARY
• Adobe, Photoshop, Illustrator, InDesign.
• Web Design, HTML, Flash, Dreamweaver.
• Microsoft Word, PowerPoint; type 55 wpm.
• Designed print publications for store advertisements: flyers, coupons and mailings.
• Use social media for store marketing.
WORK HISTORY
General Hospital Pharmacy, Pittsburgh, PA
Pharmacy Technician (20XX–Present)
• Responsible for closing pharmacy and retail store at the end of business.
• Reconcile cash drawers from registers.
• Maintain back up servers for store and pharmacy.
• Assist customers placing orders, retrieving prescriptions and answering questions.
• Assist pharmacist in fulfilling orders.
YMCA, Uniontown, PA
Swimming Instructor (20XX–20XX)
• Taught swimming lessons to children ages 3–12.
CCAC Job Placement & Career Services Job Search Manual
27
HVAC • Chronological Resume
JOHN DOE
122 Main Street
Pittsburgh, PA 15222
412-555-5555
[email protected]
OBJECTIVE
Seeking a position utilizing my formal HVAC training and other work experience
QUALIFICATIONS
•Formal training and experience with the installation, trouble shooting and repair of HVAC
systems
• Possess EPA Universal Certification
•Proficient capabilities in soldering and brazing of copper and steel, cutting and welding of
steel using oxyacetylene, and electric arc welding of plate and sheet metal
•Formal training and practical application of procedures and practices of fabrication,
installation, sealing and duct blower testing of a duct system
•Possess PA Asbestos License and experienced in the safe removal of asbestos along with
extensive demolition work
• Experienced in the operation of forklifts and bobcats
EDUCATION
Heating and Air Conditioning Technology, Certificate, 20XX
COMMUNITY COLLEGE OF ALLEGHENY COUNTY, West Hills Center, Oakdale, PA
Coursework included:
Basic Electrical Wiring
Heating Systems
Air Conditioning Systems
Job Safety and First Aid
Refrigeration Systems
EPA Refrigeration Certification Prep
HVAC InstallationPlanned Maintenance
Math for the Industries
Brazing and Welding
EPA Universal Certification, October 20XX
WORK EXPERIENCE
Sales/Warehouse Manager, SMITH’S DISTRIBUTOR, Anytown, PA (20XX–20XX)
Sold products, distributed and maintained stock and supplies, operated small machinery including
forklifts, took orders in the warehouse, loaded trucks and performed other related tasks
Plumber’s Apprentice, MR. CLOGPIPE/PLUMBER, Anytown, PA (20XX–20XX)
Repaired water lines, drains and pipes, installed water heaters and used a hydro jet for the cleaning
of drain lines
Union Laborer, Pittsburgh, PA, (20XX–20XX)
Performed asbestos removal and demolition work
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CCAC Job Placement & Career Services Job Search Manual
Information Technology • Functional Resume
BARBARA APPLICANT
123 Main Street, Pittsburgh, PA 15222
412-555-5555
[email protected]
POSITION OBJECTIVE: To gain a position in the information technology field at (insert
company name) as a (insert job title).
COMPUTER SKILLS
•Networking capabilities utilizing Microsoft Server 20XX
•Information systems design and implementation capabilities within a database management system (DBMS) environment
•Thorough understanding of computer hardware including motherboard, processor and peripherals
•Complete knowledge of Windows operating system
•Thorough understanding of the system development and modification process with the ability to evaluate and choose a system development methodology
•Experienced with Microsoft Windows server-based LAN environment for network administration concepts and activities
BUSINESS CAPABILITIES
•Strong customer service skills gained through work in technical repair and service environment
•Effective written communications skills as demonstrated through formal college education
•Proficient negotiation skills developed through work in customer service and in management
EDUCATION
Community College of Allegheny County, Pittsburgh, PA
Certificate: Computer Information Technology, Software Development, August 20XX
Coursework included:
Information Systems with Programming
Financial Accounting
Information Technology: Hardware/Software
Networking
Microsoft Server 20XXMicrosoft Office
Duquesne University, Pittsburgh, PA (20XX–20XX)
Major: English; Minor: Journalism, completed 90+ credits toward degree
WORK EXPERIENCE
Technical Repair and Customer Service Representative, (20XX–20XX)
Roth Computer Register Company, Pittsburgh, PA
•Answered and responded to service related inquiries and repairs
•Programmed and repaired POS systems
•Handled payment/collection aspects of service
•Developed strong client/customer relations
•Trained 8–10 new employees and other related duties
•Investigated customer inquiries and resolved customer problems professionally
CCAC Job Placement & Career Services Job Search Manual
29
Information Technology • Functional Resume
MARY A. ANDERSON
412-555-5555
[email protected]
Information Technology Professional
Trainer—Help Desk Technician—Network Administrator
PROFESSIONAL PROFILE
A people-oriented individual who enjoys working in a collaborative culture to bridge the gap
between average business users and information technology. Utilize strong instructional capabilities,
troubleshooting and repair to ensure technology is user friendly. Team-oriented leader with effective
communication skills.
QUALIFICATIONS
INFORMATION TECHNOLOGY BACKGROUND
• Strong information technology expertise developed through three years help desk experience with 10
servers, 80 computers at home office and 20 computers at remote office
• Thorough knowledge of Microsoft Operating Systems and Microsoft Office utilization and operation
• Proficient understanding of computer hardware including motherboards, processors and peripherals
• Formal education in programming languages (Java, HTML) with exceptional results (4.0 GPA)
• Knowledge of Active Directory in coordination with network administration and security
• Database (front-end and back-end) experience along with networking expertise
• Cloud-computing familiarity in relationship to online storage-computing, e.g., Google Docs and Dropbox
• Extensive knowledge of software installation and troubleshooting developed through practical
experience and formal education
INSTRUCTIONAL/COMMUNICATION CAPABILITIES
• Engaging instructional capabilities gained through tutoring 28 college-level students per semester
• Strong learner assessment ensuring understanding and providing instruction in areas of weakness to
develop learners’ strengths and knowledge
• Exceptional problem-solver in answering user inquiries and solving technical concerns to their
satisfaction; consistent positive feedback from users
• Excellent leadership capabilities gained through position of president of Phi Theta Kappa (International
Honors Society)
• Proficient speaking capabilities demonstrated through guest speaking events in classrooms, moderating
Phi Theta Kappa events and formal education experience
• Effective written communications skills as demonstrated through formal college education and business
related experience
EDUCATION
Community College of Allegheny County, Pittsburgh, PA
Associate of Science, Information Technology Support, Graduated May 20XX
Phi Theta Kappa; GPA: 4.0
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CCAC Job Placement & Career Services Job Search Manual
Information Technology • Functional Resume (continued)
MARY A. ANDERSON
ACADEMIC COURSE WORK
Information Technology coursework included:
• Relational database systems design and implementation (SQL)
• Programming languages (Visual Basic 20XX), Java
• Hardware (PC components: motherboards, processors, and peripherals)
• Microsoft Server (Active Directory)
• Help desk and user support
• Networking technologies (OSI Model)
• Web development (HTML5, CSS)
• SDLC Process: Information Systems Analysis and Design
• Cloud Computing, including Virtualization (VMware, Virtual Box)
PROFESSIONAL EXPERIENCE
Community College of Allegheny County, Pittsburgh, PA (20XX–present)
Tutor: Information Technology and Business
• Provide individual and small group tutoring to 15 students per week in the college’s tutoring center
• Improve student achievement by clarifying learning problems and developing effective study skills
• Review class material, discuss the text, predict test questions and formulate ideas for papers
Hartle Engineering Company, Slippery Rock, PA (20XX–20XX)
Technology Help Desk Support and Network Administration, (20XX–20XX)
• Received and responded to 25+ Information Technology service-related inquiries and repairs per week
• Developed strong client/customer relations with over 100 network users
• Created and maintained six databases to track hardware and software
• Worked with 50+ clients per week to assess their needs and to provide solutions
• Assessed and completed network infrastructure and policy orientation
Marketing Assistant (20XX–20XX)
• Tracked engineering projects with Microsoft Access to produce reports on bids and proposals
• Prepared RFPs and other reports for submission
• Prepared meeting agendas and meeting minutes
Land Survey: Instrument Operator (20XX–20XX)
• Assisted in the determination of existing and proposed right-of-ways
• Recorded and computed data for performing level loops (the transferring of elevational data)
• Worked with contractors in providing survey data for expediting construction projects
• Developed layouts of new roadways or proposed roadways
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CCAC Job Placement & Career Services Job Search Manual
31
Massage Therapy • Chronological Resume
Margaret M. Smith
1234 Hill Street, Pittsburgh, PA 15222
412-555-1234
[email protected]
PROFILE
• PA Licensed Massage Therapist #MSGXXXXX
• Knowledge of the theory and application of the following massage therapy techniques:
Swedish massage, deep tissue massage, chair massage, myofascial release, orthopedic assessment, trigger
point therapy, sports massage, hydrotherapy, aromatherapy, hot stone massage
• Proficient in client communication and intake interview skills, SOAP charting and other relevant
professional documentation
• Outstanding knowledge of human anatomy, physiology and kinesiology
• Ability to analyze client postural issues and chart as necessary
• Conduct client assessment including range-of-motion and muscle testing
• Experience in planning and performing of client-specific outcome-based massage therapy sessions
• Apply professional and ethical approach to the massage therapy field
• Experience and training as a cosmetologist and nail technician
EDUCATION
Associate of Science, Massage Therapy, 20XX
Community College of Allegheny County, Pittsburgh, PA
• GPA 3.8, Dean’s List
• Clinical experience: (XXX) hours in a supervised massage lab setting and off-site community volunteer
experience
Certificate, 20XX
ABC Cosmetologist School, Pittsburgh, PA
WORK EXPERIENCE
Assistant Stylist, 20XX–Present
DFG Salon, Pittsburgh, PA
• Assist in cutting, styling, coloring and highlighting hair
• Keep salon clean and orderly according to salon and government standards
• Consult individually with clients, assisting with product and style selection
• Market salon services and products
• Maintain detailed appointment schedules and client records
• Provide excellent customer service contributing to maximum client satisfaction and repeat business
Assistant/Receptionist, 20XX–20XX
Jennifer’s Salon, Pittsburgh, PA
• Managed front desk, greeted clients, politely answered phones, took messages and scheduled appointments,
and maintained an orderly and professional area
• Prepped clients for services by shampooing and conditioning hair
Nail Technician, 20XX–20XX
Sally’s Nail Salon, Pittsburgh, PA
• Performed manicures and pedicures and assisted clients with color selection
• Maintained a friendly atmosphere while performing services
• Cleaned nail and pedicure stations to ensure a sanitary environment
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CCAC Job Placement & Career Services Job Search Manual
Medical Insurance Specialist • Chronological Resume
ALEXANDER GAMMERSY
555 East 14th Avenue, Homestead, PA 15120
412-555-5555
[email protected]
QUALIFICATIONS SUMMARY
• Well-trained computerized medical billing and coding professional with experience coding
CPT procedures and ICD9/10 diagnoses
• Strong understanding of medical terminology, claims processing procedures and NaviNet
• Ability to differentiate between workers compensation, primary and supplemental claims
and apply appropriate information to claims
• Knowledge of new claims submission, payments received and submission of claims
• Experience with hospital pharmacy operations and patient transportation
EDUCATION
Community College of Allegheny County, Pittsburgh, PA
Certificate in Medical Insurance Specialist (May 20XX)
GPA 3.53
HOSPITAL EXPERIENCE
UPMC Presbyterian, Pittsburgh, PA
Medication Delivery Assistant – Pharmacy Department (April 20XX – December 20XX)
• Assisted pharmacist in filling patients’ medication orders
• Maintained automated medical stations, unit and department stock, emergency boxes
and crash carts
• Ensured that medications in all areas were safely tracked and stored
UPMC Presbyterian, Pittsburgh, PA
Patient Transport – Transportation Services Department (September 20XX – April 20XX)
• Safely transported patients to and from locations within the hospital
• Maintained courteous and empathetic interactions with patients and staff
• Delivered supplies, equipment and other materials to the appropriate units
ADDITIONAL WORK EXPERIENCE
Cannon Business Process Services, Pittsburgh, PA
Field Support Representative (January 20XX – Present)
• Process and sort all internal and external incoming mail
• Deliver mail timely to assigned floors and internal mail address locations; pick-up outgoing mail
• Process, organize, and distribute office supplies to internal clients
• Log outgoing and incoming items and review for accuracy
MILITARY
United States Army, Fort Hood, TX
E4 Telecommunication Specialist, (20XX – 20XX)
• Possessed all high level security clearances; handled confidential information
• Supervised and trained Telecommunication Specialists
• Used “DUSTY” (computer software that maintains communications between US military
installations)
CCAC Job Placement & Career Services Job Search Manual
33
Military/Business • Chronological Resume
Monte Corp
1110 Semper Fi Lane
Pittsburgh, PA 15222
724-555-5555
724-444-4444
[email protected]
OBJECTIVE
An opportunity in Human Resources where my education and experience will be utilized.
EDUCATION
Associate of Science, Business Management, May 20XX
Community College of Allegheny County, Pittsburgh, PA
• 4.0 GPA, Dean’s List, Graduated with Highest Honors
WORK EXPERIENCE
U.S. Marine Corps
12th Marine Corp District, Prior Service Recruitment, San Diego, CA
Recruiter Instructor (Active Duty, E–8) 20XX–20XX
• Tracked and inspected subordinates’ performance utilizing a systematic recruiting database.
• Supervised 21 recruiters covering the western region of the U.S.
• Mentored, trained and developed section leaders to supervise regional teams.
• Conducted ongoing training and evaluation of all staff members.
• Ensured that recruiting standards, processes and procedures were developed, evaluated and implemented to meet the division’s established goals and objectives.
• Evaluated and processed applicants’ status for waiver eligibility.
Recruiter in Charge/Recruiter (Active Duty, E–7) 20XX–20XX
• Conducted preliminary screening and administrative processing of new applicants.
• Scheduled physical examinations of new recruits.
• Maintained accurate records on all recruitment activities.
• Provided community leaders with Marine Corps marketing material to assist with community and job fair events.
• Interviewed, screened, evaluated and managed the administrative process of recruiting prior service marines.
Target, Pittsburgh, PA
Front End Coordinator 20XX–20XX
• Trained others in customer service and teambuilding skills.
• Distributed and recorded work load equally among 12 co-workers using sound management
practices.
• Initiated team cooperation, managed and directed staff, transitioned from day to night shifts,
relayed changes and alterations of orders and tasks.
• Processed cash, credit, debit and check transactions, answered questions, recorded and distributed calls and messages.
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CCAC Job Placement & Career Services Job Search Manual
Nurse • Chronological Resume
NATHAN NURSE, RN
123 Main Street
Pittsburgh, PA 15222
412-555-5555
[email protected]
CAREER OBJECTIVE: Seeking a Nursing career position utilizing my clinical nursing education
and experience.
QUALIFICATIONS:
•Proficient patient care skills in medical/surgical, geriatric and pediatric hospitalization.
•Accurate medication distribution skills.
•Effective communication skills as related to patient assessment, answering inquiries,
explaining conditions and procedures, and providing encouragement and comfort.
•Charting and records management related to patient care.
•Highly trained in emergency procedures including CPR, AED and First Aid.
EDUCATION:
Associate of Science, Nursing (20XX)
Community College of Allegheny County, Pittsburgh, PA
AWARDS AND HONORS:
•Phi Theta Kappa—Honors Fraternity
•Psi Beta—Psychology Honor Fraternity
•Future Nurses of America—Club President
•National Honor Society
CLINICAL EXPERIENCE: (20XX)
Kane-Ross Regional Health Center, Ross Township, PA, General Nursing, Geriatrics
Children’s Hospital, Pittsburgh, PA, Pediatrics
Magee-Women’s Hospital, Pittsburgh PA, Labor & Delivery
UPMC-Cranberry, Pittsburgh, PA, Medical-Surgical
UPMC-Passavant, 4 Pavilion, Pittsburgh, PA, Medical-Surgical, Telemetry
UPMC-Mercy, 10 Tower, Pittsburgh, PA, Medical-Surgical, Telemetry
WORK EXPERIENCE:
Server and Trainer
Avon Country Club, Pittsburgh, PA, 20XX–20XX
•Assisted patrons in their meal selection and served meals.
•Answered customer inquires.
•Trained new personnel and resolved conflicts with staff.
•Maintained safety and sanitation of facilities based upon industry standards.
Lifeguard
Pymatuning Lake Park, Meadville, PA, 20XX
•Thorough training in life-saving techniques including CPR, AED and first aid.
•Position required diligent observation of patrons at park to ensure safety and well-being.
CCAC Job Placement & Career Services Job Search Manual
35
Paralegal • Chronological Resume
Angela McDonald
2000 Lime Hollow Drive
Pittsburgh, PA 15220
724-555-5555
[email protected]
OBJECTIVE
Seeking a Paralegal position that will use my training, organizational abilities and
computer skills.
EDUCATION
Associate of Science, Paralegal Studies (anticipated graduation May 20XX)
Community College of Allegheny County, Pittsburgh, PA
3.9 GPA, Phi Theta Kappa Honorary Society, Dean’s List
MAJOR COURSES Evidence and Procedures Legal Research and Writing Litigation I and II
Estates and Trusts I and II
General Corporate Law
Evidence Law
Domestic Relations
RELATED COURSES
English Composition I and II
American Government
American Constitution
Introduction to Computers
Financial Accounting
Real Estate Fundamentals
Real Estate Practice
SKILLS
Internet research using WestLaw
Typing: 63 wpm
Computer proficient with Microsoft Office: Word, Access, Excel, PowerPoint
WORK EXPERIENCE
ALZED/OLSTEN, Pittsburgh, PA
Document Coder/Paralegal (20XX–Present)
• Provide litigation support for law firms; prepare legal documents for indexing.
• Read, analyze and extract prescribed information from corporate documents to be
used in constructing databases for litigation support.
• Conduct final check and quality control of materials.
ASPEN SYSTEMS, Pittsburgh, PA
Document Processor (20XX–20XX)
• Provided litigation support as a document coder; performed quality control and data
entry.
• Extracted prescribed information from corporate documents and entered the data
into a database to allow for easy and accurate retrieval of information by attorneys
and clients.
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CCAC Job Placement & Career Services Job Search Manual
Physical Therapy Assistant • Chronological Resume
Jennifer Green
200 Hireme Street, Pittsburgh, PA 15222
412-555-0000
[email protected]
KEY QUALIFICATIONS
• Current Pennsylvania PTA License (TE110604)
• Basic Life Support, CPR for the Health Care Provider
• Professional Memberships: American Physical Therapy Association, 20XX
EDUCATION
Associate of Science, Physical Therapy Assistant, 20XX
Community College of Allegheny County, Pittsburgh, PA
• Dean’s List
CLINICAL EXPERIENCE
Forbes Regional Hospital, Monroeville, PA, 20XX
Health Star Physical Therapy, Monroeville, PA, 20XX
UPMC McKeesport Inpatient Rehabilitation Facility, McKeesport, PA, 20XX
HCR Manor Care Shadyside, Pittsburgh, PA, 20XX
• Developed and refined clinical problem solving skills • Effectively managed clinic resources to improve patients’ plans of care • Used and maintained clinic equipment properly to keep clinic in constant state of readiness
• Established good therapeutic relationships with patients
• Appropriately advanced patients’ plans of care to achieve stated goals while maximizing safety and
comfort
• Modified therapeutic exercise to progress the patient’s care; performed laser, ultrasound, electrical
stimulation and hot and cold modalities
• Utilized clinical instructor and patient feedback to improve clinical skills
• Consistently sought opportunities to learn new skills
• Accurately collected relevant data and written documentation that was timely, accurate, and concise
WORK EXPERIENCE
Physical Fitness Attendant, Keep Fit Forever, Leechburg, PA, 20XX–Present
• Proactively assist members with individually designed exercise programs
• Perform fitness assessments
• Communicate with members to ensure results are in line with their expectations
• Schedule follow-up appointments and maintain detailed files on all members
Supervisor, ABC Roofing, Pittsburgh, PA, 20XX-20XX
• Managed teams of five for demolition and reconstructing commercial roofs; motivated teams to
achieve goals
• Trained employees on safety procedures
• Arrived at work in a timely manner; adapted to unexpected issues on a daily basis
• Created strategies to complete the job in an effective and efficient manner
• Operated heavy equipment and machinery
VOLUNTEER EXPERIENCE
NovaCare Rehabilitation, Monroeville, PA, 20XX
East Suburban Sports Medicine Center, Penn Hills, PA, 20XX
CCAC Job Placement & Career Services Job Search Manual
37
Public Relations • Functional Resume
PAULA PLEASANT
125 Bowling Lane
Wexford, PA 15090
412-555-5555
[email protected]
CAREER OBJECTIVE
Highly skilled public relations professional interested in promotional and project management position.
HIGHLIGHTS OF QUALIFICATIONS
− Five years of successful experience in public relations.
− Ability to work professionally with diverse populations.
− Skilled in writing public service announcements and promotional materials.
− Creative, energetic and hard working.
− Well-organized and self-motivated.
RELEVANT EXPERIENCE
Public Relations/Problem Solving
− Successfully handled PR problems for cable TV company, gaining the cooperation of 300
homeowners for installation on their property.
− Established friendly communication and identified homeowner’s specific objectives.
Promotions
− Promoted 29 campus entertainment events and wrote PSAs and ads, implemented creative
promotional ideas and designed brochures.
− Sold program advertising space for fundraising musical event.
− Promoted special season offering for proposed new entrees, designed menu and designed
and distributed discount coupons for restaurant.
− Developed 60-second TV spot to raise funds for a local charity.
Project Management/Organization
− Coordinated programming and scheduling for a live radio talk show on KDKA.
− Contacted public figures and ordinary citizens to set up specific schedule.
− Wrote biographical material and proposed questions for radio anchormen.
− Managed an 80-seat restaurant.
− Hired, supervised and scheduled employees; monitored customer satisfaction.
Installation Coordinator
Restaurant Manager
Production Intern
Public Relations Intern EMPLOYMENT HISTORY
Pittsburgh Cable TV, Pittsburgh, PA
O’Neil’s, Pittsburgh, PA
KDKA Radio, Pittsburgh, PA
St. Mary’s Home, Oakmont, PA
20XX–Present
20XX–20XX
20XX–20XX
Summer 20XX
EDUCATION
Bachelor of Arts, Communications (20XX) Graduated Magna Cum Laude, GPA 3.7
Duquesne University, Pittsburgh, PA
Associate of Science, Production Journalism (20XX) Graduated with Highest Honors, GPA 3.75
Community College of Allegheny County, Pittsburgh, PA
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CCAC Job Placement & Career Services Job Search Manual
Radiologic Technologist • Chronological Resume
GLORIA MORNINGSTAR, R.T.(R)
568 Clairton Road
West Mifflin, PA 15122
412-555-5555
[email protected]
EDUCATION
ASSOCIATE OF SCIENCE, RADIOLOGIC TECHNOLOGIST (20XX)
Community College of Allegheny County, Pittsburgh, PA
GPA 3.6
CPR and First Aid Certified (20XX)
ARRT Board Certified, License #1234567
CLINICAL EXPERIENCE
UPMC MERCY HOSPITAL, Pittsburgh, PA (20XX–20XX)
•Two years of clinical experience as radiographer in general X-ray,
fluoroscopy, portables and the use of C-arm in operating room.
•Moved radiographic equipment to correct height and angle to targeted area analyzing appropriate technical factors.
•Performed radiographic examinations using special low-dose techniques, positioned patients, taking into consideration physical differences in patients and made exposures necessary for the requested procedure.
•Experience with Mammography, Tomography, Myelogram and Intravenous
Pyelogram.
•Adaptive to changing work environment as demonstrated by clinical work
schedule and current position.
WORK EXPERIENCE
WEST PENN ALLEGHENY HEALTH SYSTEM, FORBES, Monroeville, PA
Radiologic Technologist, (20XX–Present)
•Perform all patient X-ray procedures, maintaining production and quality of radiographs by following established standards and procedures.
•Develop radiographs; observe results and make necessary adjustments.
SHOE STORE, Pittsburgh, PA
Sales Representative, (20XX–20XX)
•Provided excellent customer service resulting in repeat business.
•Greeted customers, assisted with product selection, fitted shoes and processed orders.
CCAC Job Placement & Career Services Job Search Manual
39
Social Services • Chronological Resume
Donald Jenkins
44 Penn Avenue
Pittsburgh, PA 15236
(412) 888-0000
[email protected]
Professional Objective
Seeking employment in the social services field utilizing my recent education and years of
experience working with clients in healthcare and customer service settings.
Summary of Qualifications

Fifteen years of progressive experience providing excellent customer service to the public,
patients and clients.

Skilled in Microsoft Word, PowerPoint, Outlook, Internet, MediPac and medical charting
software.

Easily establish rapport with patients in crisis situations, help diffuse volatile patients and families.
Trained in HIPAA policies, ensuring patient confidentiality is securely protected.
Possess Act 33, 34 and 151 clearances.
Education
Community College of Allegheny County, Pittsburgh, PA
Associate of Science, Social Work, Anticipated Graduation August 20XX
Pressley Ridge, Pittsburgh, PA
Student Internship, 20XX
Completed 100-hour internship under the supervision of children’s department manager.
Assisted in the intake and assessment process for clients and their families.
Worked directly with youth in recreational activities.
Experience
UPMC Magee Women’s Hospital, Pittsburgh, PA
Clinical Support Specialist III, 20XX–Present
Schedule patients for outpatient procedures in radiology department.
Register patients upon arrival, collect insurance information and explain procedures.
Organize and order films and charts for equipment.
Maintain flow of daily office functions for doctors and radiology technicians.

Room patients, hang past and present mammograms and type screening mammogram reports.
Home Depot, West Mifflin, PA
Customer Service Representative, 20XX–20XX
Promoted from cashier within first six months.
Described merchandise and explained use, operation and care of merchandise to customers.

Coordinated and taught the community-based product workshops for both children and adults.

Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
Placed special orders and called other stores to find desired items for business accounts.
Priced, arranged and displayed merchandise to promote sales.
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CCAC Job Placement & Career Services Job Search Manual
Theatre • Chronological Resume
Julianna Moore
465 Star Avenue, Pittsburgh, PA 15227
412-555-5555
[email protected]
www.jmportfolio.com
THEATRICAL COSTUME DESIGNER
ACCOMPLISHMENTS
♦ Skilled in costume design and alterations for movie sets, on- and off-campus productions and for freelance projects
♦ Experienced as a master seamstress for over 30 years, creating bridal and prom dresses and custom-designed pieces
♦ Effectively collaborated with directors, producers and instructors throughout performance planning
♦ Created make-up and hair design for actors and used wigs to alter appearances
♦ Worked closely with local theatres to secure and borrow props, costumes and materials
EDUCATION
Community College of Allegheny County, Pittsburgh, PA
Associate of Science, Theatre, May 20XX
♦ Major: Technical Theatre
♦ Member Phi Theta Kappa
Major Coursework: Technical Theatre I and II, Production Theatre I and II, Stage Management, Stage
Make-up, Filmworker I, Acting I, Acting for Television
THEATRE EXPERIENCE
Community College of Allegheny County, South Campus, West Mifflin, PA
Served as costume mistress for productions during school tenure:
March 20XX: Sweeney Todd
♦Currently in planning stages for spring musical with cast of 17
February 20XX: The Last Five Years
♦Currently in planning stages for two-person show
November 20XX: Earth and Sky
♦Cast of 13, 28 scenes with no intermission
October 20XX: Putnam County Spelling Bee
♦Cast of 19, custom-made costumes
August 20XX: Two Rooms
♦Minimal set design, costume-focused production to describe profession/character themes
March 20XX: Secret Garden
♦ Presented as dream sequence, required to fit in period design
Studio Company, Costume Alterations, Pittsburgh, PA
October 20XX, A New York Heartbeat
♦ Provided custom alterations for movie set
New Works Festival, Wardrobe Design, McKees Rocks, PA
September 20XX: Shaving Lessons and Half Windsor Knots
♦Collaborated with playwright, director and set design team for original production that received
five out of seven awards at the 2010 New Works Festival
CCAC Job Placement & Career Services Job Search Manual
41
Welder • Functional Resume
JANE DOE
123 Main Street
Pittsburgh, PA 15222
412-555-1212
[email protected]
OBJECTIVE: Welder/Fitter Position Number 123456
SUMMARY OF QUALIFICATIONS
Welding Skills
• Welding Certification in 3G and Groove, SMAW
•Highly competent in shielded metal-arc welding procedures (stringer beads, butt welds and t-joints
in flat, horizontal and overhead positions)
• Thorough training in areas of MIG & TIG, Flex Core, Stick and Brazing welding
•Advanced welding capabilities with emphasis on proper heats, electrode selections and AC/DC
currents
• Possess thorough training in the application of all safety procedures
•Able to accurately interpret sketches and blueprints and possess thorough understanding of
American Welding Society Welding Symbols
• Placed 2nd in 30th Annual AWS Student Weld-Off Competition
Plumbing Skills
• Journeyman’s Plumbing License for the City of Anytown
• Ability to cut and thread a wide variety of pipe
• Skilled in the installation and testing of gas lines
• Understanding of, and the installation of, a wide variety of plumbing fixtures
• Experience cutting and joining CPVC, ABS and PVC piping
Construction Skills
• Highly skilled in residential construction in laying block, roofing, siding and dry wall
• Experienced electrical worker, backhoe and other heavy equipment operator
EXPERIENCE
Owner/Operator, March 20XX–Present, MY CONSTRUCTION AND PLUMBING, Anytown, PA
Meet with potential customers and evaluate the project they would like to have done. Make an analysis of
what will be involved in completing the project. Inform customer of approximate length of job and give a
rough estimate for the project. Complete all work as requested by customer in the allotted time frame.
Subcontractor/Plumber, June 20XX–Present, LEVIER PLUMBING, Anytown, PA
Repair or replace residential and commercial faucets, toilets, tubs, showers, sinks, garbage disposals,
hot water tanks, tankless water heaters, water softeners, pressure regulators, back flow valves, hose bibs,
sewer, water and gas lines. Install underground plumbing and rough in piping systems in new construction.
EDUCATION
Certificate/Welding Technician, 20XX–20XX
Community College of Allegheny County, Pittsburgh, PA
Journeyman Plumber Training, 20XX–20XX
AMPAC of Allegheny County, Pittsburgh, PA
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CCAC Job Placement & Career Services Job Search Manual
References For Employment
References can be the most important part of
landing your first professional position and
are one part of the job search over which you
have total control. These individuals verify to a
potential employer that you will be a good hire
and are therefore putting their reputations on
the line for you. This is typically why employers
require that your references not be relatives
because they know that professional references
will not lie on your behalf. This is one of the
critical reasons for seeking permission from
potential references in advance.
References are usually contacted by employers
after the interview. When they are, they may
be the determining factor between two or three
candidates for a position. For this reason alone,
it is important that you select your references
wisely. You have the responsibility to select the best
references for yourself that you possibly can. You
do not want to choose someone as a reference who
would not speak highly of you or who does not
know you well enough to give a strong reference.
Choose people who know you and can discuss
your education and/or work-related qualities.
Past and present employers can usually speak to
your work ethic, how you get along with others
and your willingness to take on responsibility.
This type of information is valuable, even if
your employment was not career-related. Faculty
members may know about your academic
ability, productivity, timeliness, honesty and
integrity. They can also verify course and
program content. Other references to consider
include leaders of volunteer and church related
organizations, advisors, supervisors, coaches and
clinical or externship supervisors.
Tips On References
• Select three to five references as if you are
choosing your own personal sales team. They
should:
Know you well
• Speak with an energetic, friendly and
positive tone of voice
• Be accessible and reply quickly to phone
and email messages
• Answer questions with more than a “yes”
or “no”
• Use powerful action words and
complimentary terms to describe you
• Always ask permission before using the name
of a reference.
• Do NOT say: “Will you be a reference for
me?” Ask: “Are you comfortable being a
reference for me?”
• Ask the reference what he/she would say
about you if contacted. This is the only
way you can be sure that the reference can
communicate positively when describing you.
• When you secure permission, verify all details
of your references’ contact information,
including spelling of names, titles, addresses,
phone numbers and email addresses.
• Give each person who agrees to serve as a
reference a copy of your resume. This lets
your references know about your educational
and work experiences.
• Maintain regular contact with your
references. Immediately upon interviewing,
notify your references of the job position,
company and person’s name that you
interviewed with. Also ask to be notified if
your references are contacted by the potential
employer. This is a very good sign that they
are interested in hiring you!
• Take the list of references with you to the
interview. If you are not asked for them during
the interview, offer them to the employer
before departing. List references in the
order you would like them to be contacted.
Some employers do not need to speak to all
references; just one or two will suffice.
•
CCAC Job Placement & Career Services Job Search Manual
43
Sample Reference Sheet
Sample Reference Sheet
PAULA PLEASANT
125 Bowling Lane
Wexford, PA 15090
412-555-5555
[email protected]
References
Mr. James O. Richards
President
Acme Corporation
123 Main Street
Pittsburgh, PA 15222
412-555-5555
[email protected]
Ms. Amy Jones
General Manager
K-Mart
123 K-Mart Drive
Wexford, PA 15090
724-555-5555
[email protected]
Mr. Sam Smith
English Professor
Community College of Allegheny County, North Campus
8701 Perry Highway
Pittsburgh, PA 15237-5353
412-555-5555
[email protected]
Ms. Denise Poor
Manager
Animal Haven Rescue Association
897 Bow-wow Lane
Pittsburgh, PA 15620
412-555-5555
[email protected]
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CCAC Job Placement & Career Services Job Search Manual
Cover Letters
The cover letter is another important document
presented to prospective employers to secure an
interview. This letter allows them to recognize
your written communication abilities and
interest or qualifications for the position.
After you have composed the letter, proofread
it. Correct all spelling and grammatical errors.
Do not rely only on spell check.
Use the same format every time you write a
subsequent letter. This basic format can be
transformed into an effective letter by using
words that are in the job description. Make
sure that the revised letter has the correct
company, dates and job posting information.
Remember to save a copy of every letter and
job posting. By doing this, you will be able
to retrieve any letter from your files. You may
wish to contact the prospective employer to
ask about the status of your application.
Composing the Cover Letter
The ideal scenario is to address the cover letter
to an individual. The names of key hiring
professionals are available via a quick click
of the mouse or call to a company’s human
resources department, so there is no excuse for
CCAC Job Placement & Career Services Job Search Manual
45
using a generic salutation. Learn more about
the position by researching the company.
If you have recently changed your name or
telephone number, be certain that your resume
and cover letter contact information are the
same. The cover letter should be at least three
paragraphs in length, and the paragraphs
should include the following:
Paragraph One: Explain why you are writing;
include the name of the position, job number,
field or general occupational area in which
you are inquiring. You may also include where
or how you heard of the job opening. Was it
mentioned to you by a specific person? If so,
use that person’s name if you have asked his
or her permission first. Did you hear of the
opening through a website or Job Fair? If so,
add that information as well. Consider adding
one or two statements that demonstrate you
have researched the company and make a
complimentary statement.
Paragraph Two: Mention the qualifications
that you think would be of greatest interest
to the employer that apply specifically to that
position. If you have related job experience or
specialized training, be sure to point it out.
Remember to present your skills showing not
just what you can do, but what you can do for
that organization.
Paragraph Three: Refer the reader to your
additional documents (resume, application,
portfolio) that give information concerning
your qualifications. Close by making a request
for an interview. Make sure your closing asks
for a specific action from your reader. Ask the
reader to contact you and repeat your phone
number and email. If you are applying for a
position out of your area and will only be there
at a certain time, let them know your schedule.
Thank the reader for their time and
consideration. Sign your letter with an
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CCAC Job Placement & Career Services Job Search Manual
appropriate closing, such as “Sincerely” and
type your name. Remember to hand write
your name neatly above your typed name.
Finally, type “Enclosure” or “Attachment” to
alert the letter reader to your accompanying
resume.
Sending Resumes & Cover Letters
by Email
When you are sending documents by email,
you must also write a text in the body of the
email. This is to notify the recipient of the
content attached and the purpose of the email.
Do not repeat items in your cover letter and
remember that professional writing guidelines
apply. Title the subject line of the email with
the job posting title and job order number. The
following is an example:
Dear Ms. Johnson:
I am writing to express interest in the Accounting
Clerk position (Job ID# 654321) as posted
on your company's website. My cover letter
and resume are attached to highlight my
qualifications for the position. Please contact
me with any questions. Thank you for your
consideration.
Sincerely,
John A. Jones
Sample Cover Letters
Cover Letter for Responding to an Online Position
GLORIA MORNINGSTAR
1220 Clairton Road
West Mifflin, PA 15122
412-555-5555
[email protected]
March 19, 20XX
Ms. Wanda McKenzie, Director
Personnel Department
Big Company
101 Market Street
Pittsburgh, PA 15105
Dear Ms. McKenzie:
Your opening for a laboratory technician, which was advertised on CCAC College
Central, Job ID 1234567, is of great interest to me. Please consider the following
qualifications in line with your needs.
While attending the Community College of Allegheny County, I worked in a research
area as a lab assistant and in the Learning Center as a chemistry tutor. These
positions afforded me the opportunity to use state-of-the-art equipment and assist
in statistical studies of various experiments. These skills, along with the successful
completion of training and education at Community College of Allegheny County,
would be an asset to you at Big Company. Attached is a resume further detailing my
skills and experience.
Could we meet to discuss how my background and qualifications may be beneficial
to you? I am available anytime. Please call me at (412) 555-5555 or email me at
[email protected] to schedule an interview at your convenience. I look
forward to hearing from you soon.
Sincerely,
[for hard copy letters, sign your name in ink here]
Gloria Morningstar
Attachment
CCAC Job Placement & Career Services Job Search Manual
47
General Cover Letter
Mary Anderson
123 Kingston Street
Monroeville, PA 15146
412-555-5555
[email protected]
March 19, 20XX
Ms. Jane Doe
Human Resources Department
Westinghouse Corporation
456 Windsor Drive
Pittsburgh, PA 15235
Dear Ms. Doe:
Please consider the following qualifications in line with your open IT position. The requirements of
this position directly correlate with my skills and experience level.
YOUR REQUIREMENTS:
• Minimum of an associate degree
• Knowledge of software
• Excellent customer service skills
• Help Desk experience
MY QUALIFICATIONS:
• Graduated from Community College of
Allegheny County with an Associate of
Science, Information Technology Support
• Successfully completed Computer Technology
college courses with a 4.0 GPA with experience
in SQL, Visual Basic, HTML, CSS, Java
• Experience as a Marketing Assistant working
with internal and external customers
• Worked as Technology Help Desk Support
and Network Administrator for three years at
an Engineering company troubleshooting and
resolving technical issues
Attached is my resume which further details my background.
I would welcome the opportunity to discuss how I could help Westinghouse Corporation by providing
professional IT help. To schedule an interview at your convenience or for more information on my
qualifications, please call me at 412-555-5555. I look forward to hearing from you soon.
Sincerely,
[for hard copy letters, sign your name neatly in ink here]
Mary Anderson
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CCAC Job Placement & Career Services Job Search Manual
Networking Cover Letter
STEWART SMART
1646 Steeler Drive
Wexford, PA 15090
724-555-5555
[email protected]
March 21, 20XX
Mr. John Jones
Human Resources Department
Strong Business Consultants
2541 Gore Road
Pittsburgh, PA 15235
Dear Mr. Jones:
The recent expansion of Strong Business Consultants underscores the success of your
business. It would be rewarding to be part of such a fine organization. Please consider the
following qualifications for any openings you may anticipate in the accounting field.
As a May 20XX graduate of Community College of Allegheny County, I achieved an
Associate of Science, Accounting. My experience as an Accounting Assistant developed
my skills in accounts receivable, inventory and computer applications using Peachtree and
QuickBooks. During my job shadowing experience with ABC Accounting Firm, I was able
to observe typical responsibilities of an entry-level accountant and a CPA. Please see the
attached resume with further details about my background.
Could we meet to discuss your need for an Accounting Clerk and how my skills may meet
that need? If you wish to contact me to schedule an interview, please feel free to contact me
at 724-555-5555 or email me at [email protected].
Thank you for your consideration.
Sincerely,
[for hard copy letters, sign your name neatly in ink here]
Stewart Smart
Attachment
CCAC Job Placement & Career Services Job Search Manual
49
Cover Letter for Responding to an Online Position
5957 Monongahela Avenue
Bethel Park, PA 15102
412-555-5555
[email protected]
May 16, 20XX
UPMC Mercy Hospital
Attn: Human Resources
1400 Locust Street
Pittsburgh, PA 15219
Dear Human Resources Manager:
I am writing in response to the Registered Nurse position (Job ID: 123456), which appeared on
your website on May 15, 20XX. I am a recent Graduate Nurse from the Community College of
Allegheny County and am scheduled to take the NCLEX-RN exam in June 20XX.
While obtaining my degree in Nursing, I had the opportunity to undertake clinical rotations
in a variety of areas. Those clinical rotations include medical/surgical, pediatrics and renal/
medical surgical. I found these rotations to be very rewarding and look forward to utilizing what
I have learned in providing excellent patient care. I am confident that I will make a significant
contribution to your hospital staff.
Attached is my resume for your review. You may contact me via my cell phone or email; both are
listed above.
Best regards,
Julie Brown
Attachment
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CCAC Job Placement & Career Services Job Search Manual
Cover Letter for Responding to an Online Position
JENNIFER DOE
123 Main Street
Pittsburgh, PA 15222
412-555-5555
[email protected]
February 4, 20XX
Ms. Karin K. Boom, Owner
New Day Demolitions, Inc.
55 Nowhiring Highway
Anytown, PA 12345
Re: Job Code 5678 Office Receptionist (Monster.com)
Dear Ms. Boom:
Your opening for an Office Receptionist, which was posted on Monster.com, is an excellent
opportunity. It has been my hope to utilize my business background and office skills in a company
such as New Day Demolitions, Inc.
I have three years of experience as a receptionist in a small construction firm. During this time I
developed strong organizational skills in records maintenance, effective telephone techniques and a
professional customer service disposition. Other skills include the following:
• Utilization of a multi-line phone system in answering, screening and distributing calls
• Proficiency with Apple and Microsoft operating systems
• Experience with QuickBooks and Excel for financial record keeping
• Document preparation including correspondence and reports using Microsoft Office
• Appointment scheduling using Outlook scheduling software
Attached please find a copy of my resume which gives more information on my work history and
training.
It would be a pleasure to meet with you and discuss this position. I am available anytime during
business hours. Please call or email me at the contact information listed above. I look forward to
hearing from you soon.
Sincerely,
Jennifer Doe
Jennifer Doe
Attachment: Resume
CCAC Job Placement & Career Services Job Search Manual
51
Internship Cover Letter
Sally A. Smith
111 Brown Drive
Pittsburgh, PA 15222
412-555-5555
[email protected]
May 12, 20XX
Mr. John Johnson
INVENTION WORLD
404 Green Street
Pittsburgh, PA 15231
Dear Mr. Johnson:
As I was walking past the Career Services office at the Community College of Allegheny
County, Boyce Campus, I saw an internship posting with a light bulb and underneath in
capital letters read INVENTION WORLD. This immediately caught my attention. I cannot
think of anything better than helping inventors with their ideas, planning and marketing.
I have always had an entrepreneurial spirit. I started selling painted rocks at the age of five,
marketing them as paper weights for candy money. My last business venture was a company
called ABC Enterprises. I loved every aspect of that business, and I especially liked working
with people to help them achieve their goals. It is very easy to be a “salesperson” if you truly
believe in your product. It is not really selling if it is informing people of what INVENTION
WORLD and I could do for them.
I am well organized and goal oriented. Because I am an extremely active person,
time management skills are paramount. I learn quickly and am highly coachable. My
professionalism is displayed in my speech, grammar and attitude. Communication skills, both
verbal and written, are a vital tool in my arsenal of skills.
I welcome the opportunity to discuss how my background and qualifications may be
beneficial to INVENTION WORLD. To schedule an interview at your convenience, please
call me at 412-555-5555 or email me at [email protected]. I look forward to hearing
from you.
Sincerely,
Sally A. Smith
Attachment: Resume
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CCAC Job Placement & Career Services Job Search Manual
Portfolios
Professional Employment Portfolios
A professional employment portfolio could be
something that sets you apart from other job
candidates. Both a well-prepared electronic or
hard copy portfolio shows your achievements,
documents the scope and quality of your
experience and training, and shows your skills
and abilities. Complete samples are included
on www.collegecentral.com/ccac.
Organizing Your Portfolio
• Determine the skills necessary for the job for
which you will be interviewing.
• Choose items that will document how you
have used those skills for the employer.
• Arrange your portfolio into categories to show
how your abilities relate to the employer’s needs.
• Label the different sections for ease of
finding information in the portfolio.
What You Could Include
• A copy of your resume
• An official copy of your transcript
• A fact sheet, in list form, that displays your
skills
• A list of experiences that do not fit into your
resume
• Certificates of awards and honors, and
certifications for special training
• A program from an event you planned or
in which you participated as part of a class
project or campus organization
• A list of conferences and workshops you have
attended and a description of each
• Samples of your writing such as reports,
promotional items, essays, samples of your
art work or technical drawings
• Documentation of technical or computer skills
• Letters of commendation or thanks
• Letters of nomination to honors and
academic organizations
• Newspaper
articles that address some
achievement
• Internship or co-op summary report
• Licenses
• Clearances
• Audio and video clips
Electronic Portfolios
You may want to create an electronic
portfolio and make it available to employers
as a supplement to your resume. A benefit of
having an electronic portfolio is that it shows
employers that you are familiar with various
types of computer technology and programs.
Job Applications
Applications are sometimes taken for granted,
and many people do not devote enough
attention to them. Filling out an application
can be a tedious task. However, applications
are a vital part of the job search process. Most
employers use applications to screen people
out and test your ability to follow directions.
First and foremost, remember that an application
operates under a closed system. This means it
contains a set format of questions, spaces and
boxes. The trick is to say all you wish to say
within the given format. This can require some
creative thinking.
Tips for Completing the Online Application
Most companies now require that applications
be submitted online through the company’s
webpage. These applications can be very long
and involved and even a bit cumbersome. Yet,
there is no easy or quick way to complete an
online application. So plan to have the process
take anywhere from 45 minutes to an hour.
Be prepared as many have online tests that also
need to be completed. Some of these suggestions
should help you in completing this process:
CCAC Job Placement & Career Services Job Search Manual
53
• Before
you begin the application, be prepared
to include work history, contact information
and dates for work and education.
• Do not try to rush through the process.
A simple point and click on the wrong
item can “kick you out” of the application
process system, and you will need to begin
all over again.
• Read the information carefully and make sure
you are providing the right information in
the right place. Don’t confuse the education
section with the work experience section.
• The online application process may lack the
flexibility that existed with the paper and
pen applications. Most answers are “yes” or
“no” with not much room for discussion.
• If the position clearly asks for a degree which
you do not have, you probably will not be
called for the interview, and in some cases,
the system will end your session there.
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CCAC Job Placement & Career Services Job Search Manual
• If
salary is requested, you should consider
researching ahead of time. The site
www.salary.com can give you salary ranges
for positions in your geographic area. This
information then becomes the basis for your
salary range.
• Applications are sometimes followed by tests.
These are sometimes personality tests. Some
of the questions will seem very repetitive.
Don’t let this repetition trick you into giving
an inconsistent answer.
• The good news is that once you have
completed the application for that
organization, you probably will not have to
complete another one for other positions in
that organization.
• Just like any other employment document,
this one needs to be thorough and correct
with no misspellings.
Tips for completing a paper application
• Read and follow all instructions. “Please
print” or “Use an ink pen” are not
suggestions! If you cannot follow application
instructions, how can you be expected to
follow your supervisor's instructions?
• Be neat. Print clearly. Avoid erasures and
cross-outs. Appearance counts and will go
a long way toward meeting your potential
manager’s expectations. You need to
demonstrate your organization, attention to
detail and accuracy skills.
• Know what is being asked and answer
only that question. For example: Have you
ever been convicted of a felony? Were you
convicted? Have you ever been fired?
• Draw a short line or print N/A if a question
does not apply to you. This will indicate you
read the question. You will appear detailoriented and attentive.
• If a question is asked that you are
uncomfortable answering, neatly print, “Will
discuss at interview,” “Open” or “Negotiable,”
as applicable. See a Job Placement & Career
Services professional for specific situations.
• Do not miss out on any opportunity to
emphasize your skills and accomplishments.
Use all the space you are given.
• Never balk at completing an application.
Never print, “See attached resume”. You
will appear uncooperative. Have your own
pen or you will appear unprepared. Arrive
early for an interview; expect to fill out an
application.
• Be prepared to provide all the information,
dates, addresses and phone numbers that
you will need. This includes your references,
dates and GPAs from graduation, etc.
• De-emphasize the negative and accentuate
the positive at every opportunity.
• Be truthful and honest.
Sending Emails
• Make
sure your email includes a courteous
greeting and closing. Address your contacts
with the appropriate level of formality and
make sure you have spelled their names
correctly.
• Are you using proper sentence structure?
Have you capitalized the first word and
used appropriate punctuation? Multiple
instances of !!! or ??? are perceived as rude or
condescending.
• Be sure your name is reflected properly in
the “From:” field. Jane A. Doe (not jane, jane
doe or JANE DOE).
• Always include a brief subject line that
accurately reflects the content of your email.
No subject can get your email flagged as spam.
• Keep emails brief and to the point. Avoid
long sentences.
• Do not use urgent or important and do not
request delivery and read receipts.
• Always end your emails with “Thank you,”
“Sincerely,” “Regards”—some closing remark.
• Spell check—emails with typos are simply
not taken seriously.
• Make one last check that the address or
addresses in the “To:” field are those to
whom you wish to send your reply.
• Do not type in all caps. This indicates
yelling or reflects a shouting emphasis.
• Typing your emails in all small case gives the
perception of lack of education or laziness.
• Do not use patterned backgrounds. This
makes your email harder to read.
• Stay away from fancy fonts—only use the
standard fonts that are on all computers.
• Refrain from using multiple font colors
in one email. It makes your email harder
to view and can add to your intent being
misinterpreted.
CCAC Job Placement & Career Services Job Search Manual
55
• When
forwarding email, if you cannot take
the time to type a personal comment to the
person you are forwarding the email to, then
don’t bother.
• Choose your email address wisely. It will
determine, in part, how you are perceived.
Think of your business email as though it
was on your business letterhead, and you’ll
never go wrong.
• You must respond to an email promptly.
• Formality is in place as a courtesy and
reflects respect. Assume the highest level of
formality with new email contacts until the
relationship dictates otherwise. Refrain from
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CCAC Job Placement & Career Services Job Search Manual
getting too informal too soon in your email
communications.
• Take the time to review each email before
clicking “Send” to ensure your message is clear
and you are relaying the tone that you desire.
• Never use an old email to hit reply and start
typing about an entirely new topic.
• Do not send or post anything that you are
not willing to take responsibility for saying.
• A note of caution: email is a permanent form
of communication that the sender has no
control over. It can be forwarded, searched
and retained in numerous places.
CHAPTER FIVE: INTERVIEWING SKILLS
Interviewing
Every job opening requires an interview. An
interview is an opportunity to sell yourself and
to showcase your skills and abilities to meet
the employer’s goals. You and the interviewer
actually have the same goal—finding the right
person for the right job.
Thoughtful preparation for an interview
can turn the experience to an applicant’s
advantage. Most people have more than one
interview before getting a job offer. Below are
some tips that a variety of career counselors,
management consultants and executive
recruiters have agreed will ensure that you have
a successful interview.
Strategy: Establish rapport with each person,
note each person’s name and title and direct
your own questions to individuals. Make eye
contact with each person, particularly when
responding to the person’s question. Probe for
common problems and show how you can be a
part of the solution.
Tips: These types of interviews are difficult.
Remember, you can’t please everyone in the
group. If given a choice, sit towards the end
of the table. Figure out where people fit in the
organization. Sketch a seating chart to help
remember interviewers’ names.
Types of Interviews
Serial Interview
Focus: The job candidate meets with a series
of people, usually one right after another; this
allows group members to compare your answers.
There are several types of interviews. Each is
used for a specific purpose by the interviewer.
Following each type are some strategies and
tips for dealing with these different interviews.
Strategy: Establish rapport with each person;
use the one-to-one time to ask questions about
the group/company. Find out where people fit
in the group/company.
Screening Interview
Focus: This type of interview is used to see if
job candidates have the basic qualifications,
and it helps to determine if you are a serious
candidate. It is often conducted by someone
other than the hiring manager.
Strategy: Establish credibility quickly; talk
employer needs and look for every opportunity
to make key points.
Tips: Ask for the person’s name/telephone
number so that you can follow-up with
information you may want to add after the
interview.
Group Interview
Focus: A group of people meet with each of
the job candidates and ask the same questions.
Tips: Reduce fatigue by stretching between
appointments; watch boredom when asked the
same question by several people. Take notes
between meetings for follow-up.
Meal Interview
Focus: This type of interview is used to see
how the applicant performs in social situations,
especially if the job involves meeting
customers.
Strategy: Use the informality to your
advantage. Ask questions that indicate an
interest in the job and the people.
Tips: Consider eating a snack before you
go. Watch getting too relaxed. Don’t drink
alcoholic beverages. Don’t order the most
expensive item. Watch your table manners.
CCAC Job Placement & Career Services Job Search Manual
57
Telephone Interview
Focus: This interview style is used to check
a candidate’s phone rapport and to save the
company time and money.
Strategy: Prepare as though it is a live personto-person interview. Use good telephone
etiquette, speak clearly and distinctly.
Tips: Make sure that you schedule a time
when it will be quiet and that you have your
notes and questions prepared. Dress for the
phone interview—you will sound different if
you get dressed and have combed your hair
rather than if you are wearing pajamas and
have a disheveled look.
Online Interview Tips
When preparing for an online interview,
consider the following suggestions:
• Dress the part. Wear what you would wear
for an in-person interview.
• Practice in advance with a friend. Connect
online to test the volume and camera. Run
through some questions to see how you
sound and appear on screen.
• Prepare your background. A window
behind you will create a shadow. Do not
have clutter visible. Sitting at a desk or table
looks professional.
• Plan for technological difficulties. Keep
your computer plugged in so the battery
doesn’t die.
• Keep all other programs on your
computer closed. You do not want to be
distracted or have interruptions.
• Sit at an appropriate level. Make sure your
face and upper shoulders are framed in the
shot. Place the computer slightly higher than
you normally do, so that it’s capturing you
face-on and you’re not looking down at it.
• Look into the camera, not at the picture.
If you look directly at the image of your
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CCAC Job Placement & Career Services Job Search Manual
interviewer on your computer screen, you’ll
appear to be looking slightly away from her.
Instead, looking directly into your webcam
will read as direct eye contact on your
interviewer’s end.
• If you find the image of yourself
distracting, cover it. Skype, for instance,
will include a small image of yourself in the
corner of your screen. If you tend to watch
the image of yourself rather than watching
your interviewer, change your setting to
remove that window altogether—or just
cover it with a Post-it note.
Researching the Company
Researching the company or organization
will help you to prepare a list of intelligent
questions to demonstrate your knowledge of
the company to the interviewer that may set
you ahead of the other applicants.
View the company’s website to learn:
• the company’s products or services
• the history of the company and number of
employees
• the location of its plants, offices and stores
• the company’s growth pattern and
competition
• the company’s prospects for the future:
potential new markets, products, services
and technological changes
• the company’s financial situation
• recent news articles about the company
Evaluating Your Employment Goals
For you to be successful in any position, it not
only has to be a good fit with your skills, but
also a good fit with your goals. You need to
know what is important to you about a job.
Think about your answers to the following
questions:
• Do
you prefer a small business or a large
corporation?
• Do you prefer a deliberate, well-organized
environment or one that is fast-paced?
• Do you dislike long commutes?
• Do you need room for advancement?
• Is tuition reimbursement important to you?
• Do you need a flexible schedule?
• In what atmosphere do you thrive best?
• Do you prefer a highly professional
atmosphere or a casual atmosphere?
• Do you need benefits? If so, what kinds of
benefits best suit your needs?
• Do you prefer working in the city or in the
suburbs?
• Do you prefer to be a part of a start-up
company or are you more comfortable with
organizations that are established and secure?
• How will this position balance with your
other life priorities such as family and
further education?
All these questions should be considered when
seeking a position and interviewing.
You have a stake in the interviewing process.
You have spent time and money developing
your skills and gaining experience. The best
employer-employee relationship is one that is
mutually beneficial to both.
Therefore, plan to ask some interviewing
questions of your own.
Identifying Your Skills
Think about your skills, experience,
knowledge, qualities and traits that would
be valuable to perspective employers. There
is virtually no part of your life experience
from which you have not gained experience,
skills or attributes that employers would find
attractive. To prepare for your interview, you
need to decide which of these are useful to the
particular employer. Everything you discuss
during the interview should be directly linked
to the wants and needs of the company and
the position. Remember to match yourself to
the position.
The Interview Sequence
All interviews are different and are conducted
by different people with different needs.
However, there is a flow to an interview.
Certain types of questions will come up at
different times. Here is an example of a typical
interview sequence. Not all interviews will
follow this sequence; however, many will.
Introductions & Icebreakers
Many believe the interview begins with the
initial handshake. The interviewer extends
her hand and says, “Hello, I’m Jane Employer.
Have a seat.” You say, “Thank you,” and sit.
The interviewer may ask a simple ice breaker
question such as: “Did you have any trouble
finding the place?” “What is the weather
like?” These are just simple questions; don’t
make more out of them than is intended.
One candidate lost a job at this point when
he began complaining about the heavy traffic
getting to the interview.
Tell Me About Yourself
The beginning of the questions usually begins
with a statement similar to this: “So, tell me
a little bit about yourself.” For this response,
prepare a 30-to-60 second statement which is
a strong presentation of your skills, abilities,
accomplishments, education and experience as
they relate to the particular job for which
you are interviewing.
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An appropriate answer for a medical assistant
might be:
I just graduated from CCAC’s medical assistant
program where I served a three-month internship
with Dr. Barter. During that time I greeted
incoming patients at the front desk; received,
screened and distributed incoming phone calls;
and pulled and filed medical records. I also
worked the clinical side and measured and
recorded patients’ blood pressure, temperature
and pulse; conducted urine and blood tests; and
performed blood draws for testing. Also, I would
prepare and clean exam rooms between patient
visits. I really enjoyed my experience at the office
and hope to secure a medical assistant position in
a similar environment.
Do not get into your personal information
such as age, marital status, hobbies or family.
Just keep your information based upon your
experience and training.
Job Description/Technical Questions
Sometime in the middle of the interview there
will be a discussion about the actual position.
The interviewer may actually give you a job
description verbally or may ask questions that
specifically deal with the tasks it takes to do
the job. These questions could include some of
the following:
• What
databases have you utilized to manage
your information?
• Have you ever done taxes for small
businesses?
• What is your experience in working with
pediatric patients?
Behavorial Questions
Behavioral questions are based upon the
premise that past behavior can determine
future behavior. Behavioral questions attempt
to assess how you will act in given situations.
Some typical behavioral questions are:
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• Tell
us about a time that you had to deal
with an angry customer/student/patient.
• Give us an example of a time that you set
a goal and how you went about achieving
that goal.
• Tell me about a problem you have had with
your supervisor.
• What is the last big challenge you
experienced? How did you handle it?
Behavioral questions are not the easiest
questions to answer; however, by using the
STAR method you will be able to give a solid
answer. The idea is to tell the story.
stands for situation. Explain the situation.
What was going on at the time?
• T stands for task. What was the task being
done or needing to be done?
• A stands for action. Explain in detail the
action you took or initiated to deal with
the situation.
• R stands for result. What was the final result
of the situation?
• S
Character Questions
These questions go beyond your ability to do
the job. These questions attempt to assess your
dependability in a position, your enthusiasm
for the work you do and your interest in the
company. Some character questions may be:
• Why did you leave your last job?
• What is your greatest strength?
• What is your greatest weakness/challenge?
• Why do you want to work for this company?
• What is more important to you—the money
or the work?
Discussing Salary & Benefits
As an interviewee, do not bring up the topics
of salary, benefits, vacation time, personal time
or any other compensation issues. Hopefully,
the interviewer will bring those topics up.
However, you may be asked, “What salary are
you seeking?”
There are several answers that would be good.
One is to say that the salary would depend
upon all the compensation factors involved.
Another response is to reply in return and ask
the salary range. If you are pressed for a salary
figure, you should have a salary range in mind.
If you need further information on salary
figures, research salaries at www.salary.com.
This site has information on salaries based upon
job title and geographic regions.
Interview Closing
You know the interview is drawing to a close
when the interviewer asks you, “Do you have
any questions?”
Questions that you want to ask should focus
on the position. Some examples are:
• What
qualities are you seeking for someone
in this position?
• What challenges does your organization face?
• What are your company’s plans for growth?
• How did this position become available?
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61
The End of the Interview
At the end of the interview, make sure you do
the following:
• Get a business card from the interviewer(s).
• Ask about the next step in the interviewing
process.
• Ask when and how you will be notified.
• Thank each person involved in the interview
including the administrative assistant on the
way out.
Dress to Impress
Dress professionally for the interview.
Remember that you do not get a second
chance to make a first impression. Your
appearance should be neat, clean, pressed and
polished. Your outfit should fit well and you
should be comfortable in it. Conservative
business attire is appropriate for most settings.
For some technical and trade jobs, less formal
attire is acceptable. Keep pierced body parts
and tattoos covered. Do not wear strong
perfume or cologne—someone may be allergic.
Appropriate Interview Attire Includes
the Following:
Women
• Traditional, conservative suit: navy, gray,
black, tan or any other muted color
• Do not wear open-toed shoes or heels higher
than three inches
• Do not wear perfume or cologne and make
every effort to cover tattoos and body markings
• Wear panty hose closest to your skin tone
• No mini skirts or jeans
• Tailored blouse: white, cream or pastel
• Polished shoes, no sandals or clogs
• Conservative make-up
• Neat and professional hairstyle
• No gaudy or oversized jewelry
• Short, manicured nails with light or clear
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nail polish
• Slim briefcase or folder
Men
• Traditional, conservative suit: navy, gray,
black or any other muted color
• Shirt with a conservative tie
• Do not wear cologne and make every effort
to cover tattoos and body markings
• Neat hair style, clean shave or trimmed facial
hair
• Polished dress shoes with dark socks
• Socks should be high enough so no skin is
visible when you sit and cross your legs
• Watch and one ring if desired; leave earrings
at home
• Trimmed and clean nails
• Slim briefcase or folder
Travel Route
Before the interview, travel to where you will
be interviewing to see how long it will take
you. Use your computer to get directions and
expect possible delays. If an emergency occurs
and you know you are going to be late, call the
interviewer and ask if you should reschedule or
come late.
Getting Off to a Good Start
When you enter the interviewer’s office, have
your folder/briefcase or handbag in your
left hand so that you can smoothly offer the
interviewer a firm handshake. Establish eye
contact, smile, listen attentively and speak clearly.
When you sit, place your bag on the floor so it
does not become an obstruction between you
and the interviewer. If you did not send the
interviewer a resume before the interview, this
is the time to present it.
Watching Your Body Language
Handshake. Offer a firm handshake. If your
hands are cold when you are nervous, discreetly
rub them together before entering the interview.
Sitting posture. When seated, unbutton
your jacket (if you are wearing one) and cross
your legs toward the interviewer. Both moves
make you look relaxed and also show subtle
acceptance of him or her. Remember to sit up
straight and get comfortable.
Hands. Lay your hands loosely on the arms of
your chair or in your lap rather than clasping
them together. Avoid fidgeting.
Eye contact. Maintain eye contact with the
person asking the questions.
Your Job Interviewing Strategies
Enthusiasm. Conduct yourself with optimism
and a positive attitude from the moment
you walk into the company. Act friendly to
everyone you meet.
Smile.
Turn off your cell phone and keep it out of
sight. You do not want to be the cause of an
unexpected interruption or appear rude during
the interview.
Be on time. This means 10 minutes early.
Sometimes, interviewers are ready before the
appointed time.
Know the interviewer’s name and use it
during the interview. Using a person’s name
personalizes the conversation and adds
warmth. If you don’t know the name, call
the receptionist beforehand and ask. Try to
get a business card from each interviewer, if
possible. Also, get the assistant’s name so if you
need to call back, you can use it. Assistants can
have some influence.
Bring extra copies of your resume and your
list of references in case the one you sent
isn’t available. This demonstrates that you are
prepared.
Expect to spend some time developing
rapport. Don’t jump right in and get down
to business. Get comfortable with each other.
Whatever time you invest will be repaid
tenfold, since personal chemistry is a main
ingredient in the hiring process. If they like
you, the rest of the interview will go well.
Don’t be embarrassed by nervousness. They
are probably nervous, too. In fact, nervousness
can be a good sign—it shows you are taking
the interview seriously.
Don’t exaggerate. It will come back to haunt
you. Follow the interviewer’s lead. Don’t try to
take over the interview. Stick to the subject at
hand, but don’t dwell too long on one point.
Be prepared for personal questions, even some
inappropriate ones. Most interviewers know what
they can and can’t ask, legally. Anticipate how
you will handle personal questions.
Be certain you understand the question.
Feel free to ask for clarification, and restate the
question in your own words if necessary.
Emphasize the positive. Act natural, but
dwell on the positive. Be frank and honest,
but never apologize for lack of experience or
weaknesses.
Wait for a job offer to talk about salary.
Research the position’s salary range.
Emphasize what you can do for the
employer. Employers want to know who you
are and about your interests, but they are most
concerned with what you can do for them.
Take a pen and paper, but don’t take
excessive notes during the interview. A good
practice is to listen and interact intently during
the interview, then immediately following
the interview, write down as much as you can
remember.
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63
Never speak negatively. Negative comments
about a former employer, colleague, teacher, an
institution or friend reflect poorly on you.
Speak slowly and watch your grammar.
Employers are interested in candidates who
can express themselves articulately and
properly. Avoid expressions such as “like” and
“you know” or too many “ums” and “ers.”
Ask questions. Be prepared with appropriate
questions about the job to ask when the
interviewer prompts you for questions. Avoid
questions concerning salary, benefits and
vacation time.
Close the interview. At the end of the
interview, make sure the employer knows you
want the job and how your knowledge, skills
and experience can help the company. Ask for
a business card, ask about the next step in the
hiring process and say thank you.
Follow up. Send a thank you message to
each interviewer within 48 hours after the
interview. Saying thank you can go a long way.
See the sample thank you letter on page 65.
Keep checking. If you do not hear from the
company when you expect, call to check on
the job search progress. Keep checking back
until a hiring decision has been made.
Reasons for You to Ask Questions
• To obtain new information that will help
you to decide whether you would like to
work for this organization.
• To clarify something the interviewer said
that you did not understand.
• To show that you have researched the
organization.
Questions to Ask Employers
• What kinds of assignments would be
involved in the first six months on the job?
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• Does
your company encourage further
education?
• Do you have plans for expansion?
• How did this position become available?
• What do you like best about your job/
company?
• Is there a lot of team/project work?
• Where does this position fit into the
organizational structure?
• What is the next course of action? When
should I expect to hear from you or should I
contact you?
Pre-employment Testing
Types of Pre-employment Tests
As the name implies, pre-employment tests
are given to job candidates during the hiring
process. Whether they are computer-based
or written, there are two broad categories
of pre-employment tests: aptitude tests and
personality tests.
Aptitude Tests
Aptitude tests measure how well job applicants
can perform a specific task related to the job.
For example, a student applying for a job as a
computer programmer may be asked to create a
specific program using C++ in a UNIX system,
or a student applying for a job in publishing
might be asked to read and correct a sample
manuscript. An administrative assistant might be
asked to take a timed typing test. Sometimes, the
applicant will be asked to complete the task at the
place of employment under time constraints.
Personality Tests
Possessing the knowledge and skills required
to do a job does not guarantee that you will
be a good employee. You must be able to work
well with fellow employees and with your
supervisors and managers. With this in mind,
employers often give potential employees
personality tests to see how well they will fit
Sample Thank You Letter
Sample Thank You Letter After an Interview
PAULA PLEASANT
125 Bowling Lane
Wexford, PA 15090
412-555-5555
[email protected]
March 1, 20XX
Mr. William Anderson
Human Resources Specialist
ABC Corporation
21 Windsor Drive
Pittsburgh, PA 15235
Dear Mr. Anderson:
Thank you for interviewing me on Monday morning, February 28, for your open computer
technician position.
As we discussed, my education has provided me with a solid background in networking. My
two years of experience working as a lab technician in Community College of Allegheny
County’s Computer Center offered me many opportunities to work with equipment in the
lab as well as in dozens of offices on the campus. This education and experience appears to
relate to what your position requires, and I am confident that I can successfully complete the
responsibilities of the position.
I appreciate all of the time and information that you shared with me, and I am very interested
in pursuing the position. I look forward to speaking with you again next week concerning the
second round of interviews. If you need to contact me in the interim, you may reach me at
412-555-5555 or [email protected].
Sincerely,
[for hard copy letters, sign your name neatly in ink here]
Paula Pleasant
CCAC Job Placement & Career Services Job Search Manual
65
within their corporate culture. These tests
attempt to measure a variety of personality
factors, ranging from how you manage your
time and your daily activities to how well you
follow orders or collaborate with others.
More often than not, there is little that you can
do to prepare for a pre-employment test. Preemployment tests are designed to assess your job
aptitude and will quiz you about information
accrued over years of study and experience. You
can’t cram for these types of tests. Personality
tests, on the other hand, are given to ascertain
how you will interact with co-workers and fit in
with the corporate climate.
Reasons Why People Do Not Get Hired
The following are factors that frequently lead
to rejection for employment:
• Poor personal appearance
• Over-emphasis on money/benefits
• Lack of tact, maturity, courtesy
• Lack of vitality/energy, enthusiasm and/or
confidence
• Failure to look the interviewer in the eye
• Limp handshake
• Sloppy resume/application
• Lack of knowledge in the field of specialization
• Parents are perceived as making decisions for
the applicant
• Lack of research about the company
• Failing background checks and/or drug tests
• Negative information, photos or comments
found online about the applicant
Making the Most of Your New Job
Whether it is your first professional job as a
new graduate or a part-time or internship/coop position while you are still in school, it is
critical to your success to get started in the
right direction.
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The following tips can help you to excel and
avoid some of the common pitfalls:
• Be a dependable employee. Dependability can
be demonstrated in many ways. For example,
do not forget to call if you are sick or going
to arrive late. This lets your supervisor know
your job is important to you.
• Plan to work hard and do more than is
expected. Avoid “it’s not my job” thinking.
Take the initiative and ask for additional
assignments once you have completed yours.
• Establish mutually agreed upon goals
with your supervisors. Determine what is
expected of you from the very beginning.
This includes developing clear deadlines for
your projects.
• Keep your supervisor informed of your
progress and ask for regular feedback on
your performance. If any assignments are
unclear, ask for clarification instead of
proceeding in the wrong direction because
you are fearful of looking foolish.
• Learn the corporate culture of your
organization and be willing to adapt to it.
Organizations expect their employees to fit
in and accept the corporate culture. If you
do not understand it, you are more likely to
make errors in political etiquette that can
hurt your progress. Observe your co-workers’
behaviors and when in doubt, ask questions.
• Develop and utilize strong interpersonal
communication skills, including both oral
and written communication. Every job,
including technical ones, will require some
degree of personal interaction. You can
demonstrate your people skills in a number
of ways. Look for opportunities to make oral
presentations and written reports and do
them conscientiously and carefully, soliciting
advice and help from others.
• Learn to listen carefully to be sure you
fully understand instructions or requests.
Demonstrate patience and sensitivity with
others, avoiding public confrontations or
complaining. Learn the art of tact when
working on a team, which includes being
receptive to others’ input and knowing when
to compromise. With written work, be sure
you have proofread it carefully for content,
spelling and grammar before submitting.
• Another aspect of good communication
skills is developing relationships with your
co-workers. Get to know and be known
by others in your work environment; your
professional growth depends on it. Get out
of your office and network with key people.
A friendly attitude can also help you tap
into an organization’s grapevine. Of course,
this relationship building does not mean
socializing the hours away at the expense of
job duties.
• Speaking of duties, master your job tasks. If
you are going to move up, you have to prove
you understand and can accomplish the
basic requirements of your job first.
• Be
assertive, self-confident and visible.
Remember the three “E’s”—enthusiasm,
energy and excellence. These qualities make
a positive impression with employers and coworkers and will serve you well in the future.
• As with your organization’s culture, be
aware of its politics and who has the power
(both officially and unofficially) to make
things happen. As a newcomer, try to
avoid playing politics before you know the
ropes. Also, maintain confidentiality and
avoid gossip—it can be destructive and
puts you in a bad light. Finally, the key to
a successful transition into your new job is
to take the initiative and do the best you
can, regardless of whether it is a temporary
position or a professional job in your chosen
field. It is your chance to learn, contribute
and develop skills and behaviors you will use
throughout your career.
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67
CONCLUSION
As you have seen, a successful job search
involves a great deal of self-evaluation, along
with writing and rewriting a resume and
other supporting documents. It also involves
researching the companies and industries
that interest you, making contacts in those
industries, and getting the word out that you
are looking for a job. Don’t quit your present
job until you find another one. This is some of
the most important work that you will ever do,
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CCAC Job Placement & Career Services Job Search Manual
so take it seriously; give yourself enough time
to get it right. As stated at the beginning of
this job search manual, it takes a lot of effort
to find a job.
Job Placement & Career Services would like to
celebrate your success. Please let us know when
you accept your new position. Best of luck in
your job search.
Job Search Checklist
Find a Mentor. Look for an experienced professional in your industry who can assist you
through the job search process and guide you in beginning your career.
Networking. Think about people you could add to your list. Contact people on your list to
discuss potential job opportunities. Network through volunteer and school activities.
Social Networking Sites. Network online with LinkedIn and other sites. Make sure the
information about you is appropriate and if not, change it.
Professional Associations. Join professional associations to learn more about your field,
meet others with the same interests, and increase your networking opportunities. Follow
these organizations on social media to learn more about association activities, industry trends
and job opportunities.
Cover Letter. Proofread your cover letter to ensure it is grammatically correct and factually
up to date. Make sure it is specific to the position you want.
Resume. Are your education (including clinical experience, practicum, internship) and work
histories current? If not, update. Make sure your resume is targeted to a specific job.
Interview Clothing. Are your interview outfits in good condition? Purchase replacements if
needed. Make sure they are appropriate for the position. Ask a professional if your outfit is
appropriate.
Personal Appearance. Are you well groomed? Cover tattoos, remove body piercings, keep
makeup and perfume light. Make sure you are clean, including fingernails, and that your
hair is neat.
Interview Skills. Be familiar with interview formats that are used in your industry.
Interviews are not just done in person; be prepared for a phone or Skype interview. Make
sure your body language (posture, eye contact and expressions) is good. Participate in a mock
interview.
Professional Skills. Continue to develop your professional skills while job searching.
Expanding your skills will help in getting a job. Participate in continuing education offered
by professional associations, apply for internships, earn industry certifications or return to
college to work towards an advanced degree.
Recruiter. Work with a quality recruiter that is knowledgeable about your industry. They can
steer you toward jobs that match your skills and education. They can also review your resume
and cover letter and help you hone your interviewing skills.
CCAC Job Placement &
Career Services Offices
Allegheny Campus
808 Ridge Avenue
Pittsburgh, PA 15212
412.237.2545
Boyce Campus
595 Beatty Road
Monroeville, PA 15146
724.325.6771
North Campus
8701 Perry Highway
Pittsburgh, PA 15237
412.369.3674
South Campus
1750 Clairton Road
West Mifflin, PA 15122
412.469.6214
This manual was produced
through the generosity of
The Perkins Career and
Technical Education Grant.
Community College of Allegheny County (CCAC)
CCAC annually educates nearly 30,000 credit students through
more than 150 degree, certificate, diploma and transfer programs
and offers thousands of students access to noncredit and workforce
development courses. The learning-centered institution’s mission is to
provide affordable access to quality education and offer a dynamic,
diverse and supportive learning environment that prepares the region’s
residents for academic, professional and personal success in our
changing global society. CCAC’s quality programs enable students to
transfer credits to approximately 500 colleges and universities and
support regional workforce needs with accessible instruction available
day, evening, weekend and online in Allegheny County and beyond.
Visit www.ccac.edu to learn more.
Nondiscrimination Policy
The college does not discriminate and prohibits discrimination against
any individual based upon race, color, religion, national origin,
ancestry or place of birth, sex, gender identity or expression, perceived
gender identity, sexual orientation, disability, use of a service animal
due to disability, marital status, familial status, genetic information,
veteran status, age or other classification protected by applicable law
in matters of admissions, employment, services or in the educational
programs or activities that it operates.
Individuals with disabilities who are requesting accommodations
should contact the Supportive Services for Students with Disabilities
office at the campus that they will be attending. This publication is
available in alternate formats. Questions may be addressed to the Civil
Rights Compliance Officer.
Notifications of nondiscrimination and contact information can be
found at ccac.edu/nondiscrimination.
This publication was created by the CCAC Public Relations & Marketing Department.
JobSearchManual2016-BRP4-PROC-JP-RAS-NMJ-JUN16