How Diligent Boards helps independent healthcare organisations manage international operations
Case Study
How Diligent Boards™ helps
independent healthcare
organisations manage
international operations.
Diligent Boards has worked with a leading international
healthcare company since 2011. During that time, it has
helped streamline operational activities through working
with the organisation and its leadership to create a culture
of digital collaboration.
CHALLENGE
Healthcare organisations can be complex and cumbersome to manage at the
best of times, but when you’re dealing with a company that has operated for
several decades and that has a global presence, issues of governance and
communication can become significantly more complex.
Running a dynamic and geographically diverse organisation requires excellent
governance and firm control of the board and committee meetings that steer
the strategic direction. However, all of this information has to be distributed.
Traditionally, the board would receive important information as part of a paperbased board pack, but the sheer amount of paper used during its compilation was
growing out of control. “We were burning through reams of paper—sometimes
up to 10 packs a month,” a spokesperson for the organisation told us. This meant
that roughly 5,000 sheets of paper were being used each month with a cost of
approximately £1,000 for paper and toner alone.
In addition, the board meeting preparation process required employees to work
full time for a week each month to gather, edit, print and courier packs to the
organisation’s 11 board members—some of whom were located outside the UK.
Ultimately, sustainability became a key driver behind the decision to switch to a
digital board book solution.
diligent.com
How Diligent Boards helps independent healthcare organisations manage international operations
Case Study
APPROACH
After reviewing a number of different approaches and solutions—from
simple software that creates PDFs to dedicated board portal providers—
the team decided that they needed a full-service solution.
After narrowing the selection down to two candidates, Diligent came
out on top. “When you compare Diligent with its nearest competitor, you
can see that it was designed with the user experience in mind,” said the
spokesperson. She found that not only was Diligent Boards much more
intuitive to use, but that it also provided the encryption and security that the
healthcare organisation needed to protect sensitive data (as well as the allimportant ability to cut down on paper usage).
The company decided to roll out Diligent Boards first to the organisation’s
executive team, which is made up of 12 executives, two of whom also sit
on the company’s main board. The executive team used Diligent Boards
for two months, and based on how quickly they became proficient with the
technology, the company decided to expand usage of Diligent Boards to
the main board and to the board of the organisation’s UK-based insurance
company. Although the company planned to provide paper-based materials
alongside Diligent Boards for a six-month period, several board members
asked for the paper-based packs to be stopped after just two months.
RESULTS
Diligent Boards has helped the healthcare organisation save reams of
paper from being wasted, and has also saved the organisation a significant
amount of time each month. In fact, it now takes a quarter of the time
to produce board packs. “Diligent Boards helps improve the quality of
information. Because we can put meeting materials together much more
quickly, it gives us a longer lead time to create the materials themselves, so
they’re more up-to-date. More accurate,” noted the spokesperson. “And, as
we continue to expand globally, Diligent Boards makes sharing information
much easier.”
“When you compare
Diligent with its
nearest competitor,
you can see that it
was designed with
the user experience
in mind.”
The organisation reports that bringing on new users to Boards is easy.
The solution is so intuitive it takes them, on average, 20 minutes to walk
executives through the different functions. Given the popularity of Diligent
Boards, the global healthcare organisation has expanded its use throughout
the company.
For more information or to request a demo,
contact us today:
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