Vol. 25 • No. 24
June 6, 2016
Innovation & Efficiency Lead Transformation
INNOVATION. EFFICIENCY. Continued
superior patient care. A cultural transformation is underway at Queen’s and
the signs of positive change are evident.
Ho‘olōkahi, Quality & Safety initiatives,
and Transformation 2020 are just a few of
the significant steps forward that are taking place around us.
• Ho‘olōkahi will significantly modernize
17 Finance and Supply Chain systems
by transforming them into one standardized, unified system. It goes live in
just 24 days.
• Quality & Safety teams continue to bring
new and innovative approaches to the
superior care we provide to our patients.
The work of CUSP teams are examples
of this innovation. (See story below.)
• Transformation 2020 is introducing cost
savings and reducing areas of waste.
You’ve already seen expenses trimmed
in the areas of travel, catering, and telecommunications. Productivity targets
are being adjusted and Supply Chain
is working hard to find similar quality
products at a reduced cost. Physicians,
leadership, and staff are working together, and already improvements are
translating into significant savings.
While Queen’s is fortunate to have an
endowment, these funds are limited. We
are financially strong today, but if expens-
You’re Invited…
…to email your ideas for innovation &
improving efficiency, or any questions or
comments to:
[email protected]
es continue to grow faster than revenue,
it will erode profitability. If our financial
strength wanes, so could our mission.
Please send your Transformation 2020
ideas for innovation and increased efficiency to [email protected].
We’ll share your ideas in the Queen’s Print
Connection from time to time. Visit http://
eww.queens.org/transformation2020/index.html on the Queen’s Intranet for the
latest updates and information.
Thanks to all of you, Queen’s proudly
provides superior care to all the people of
Hawai‘i. Help sustain this success and perpetuate the Queen’s Mission by getting involved in the current transformation efforts.
CUSP at QET 5 & QET 9DH
QET 5 Neuroscience
Champions: Eileen Uyezu, RN &
Sharon Tsukahara-Odo, LPN
Kathleen Miyashiro, RN, (left) and the QET 9DH CUSP team.
CUSP Teams Begin
Transformation
NEUROSCIENCE (QET 5) recently kicked
off their CUSP team. They are the fifth
CUSP team of the first five to lead the way
for the rest of the organization. Their goals
are to improve the culture of safety on their
unit and to empower frontline staff with
the tools and support they need to keep
patients safe. CUSP, or Comprehensive
Unit-based Safety Program is a major part
of how Queen’s is transforming the culture
of patient safety via its affiliation with Johns
Hopkins Medicine’s Armstrong Institute for
Patient Safety and Quality. CUSP uses the
proven science behind safety and is led by
CUSP Champions, who are frontline staff
members, and gives caregivers the tools
QET 9 Diamond Head
Champion: Kathleen Miyashiro, RN
QET 5 CUSP launch
to identify and then resolve potential safety
hazards at the unit or clinic level.
(Continued on page 2)
Service
A W A R D S
May 2016
5 years
April Marie Agliam
Scott Everett Allen III
Gerald Brouwers
Jennifer Cajuan
Eric Chung
Mark Anthony Daligdig
Donna Duran-Pascua
Frances Farinas
Kelsi Hasegawa
Jessica Kaawa
Soojung Kim, QMC-WO
Deena Okinaga
Chanell Omerod
Evin Rader
Raina Tatum
Faye Tokashiki-Galura
Alisa Wong
10 years
Kathleen Anzelon
an anniversary. Mahalo to all for your dedicated service. Employees work at QMC Punchbowl unless noted.
Wendy Johnston
Marizel Lamagna
Judy Seson
Richard Baoas
Ceslie-Ann Barbasa
20 years
Rani Braginsky
Alice Polendey-Vibangco
Irene Castaneda
Jody Mae Dajay
Cherry Gascon, QMC-WO
Pauline Lum, QDC
Pomsun Simmons
Roberta Ulibas
Kari-Lyn Whitaker
Andrea Wilburn, QMC-WO
Annette Wong
Malia Young
25 years
Donato Agustin, Jr.
Suzanne Beauvallet
Brad Bransford
Theresa Meiers
Corlis Okimoto
Lori Ringor
Heminia Sabado
Susanne Talbot
30 years
Jan Akamine
Karen KumakuraNishida, QHS
Glenn Perry
35 years
Cynthia Kamikawa
40 years
Rose Mary Acosta
2016 Employee
Voice Survey June 1 - 22
15 years
Melanie Albano
Honorata Balinowski
Karen Clarke
Joseph Cortez
Andrew Cuniberti
Julie Ito
CUSP Transformation
(Continued from page 1.)
Champions Eileen Uyezu, RN, and
Sharon Tsukahara-Odo, LPN, shared
the reasons they are spearheading their
unit’s CUSP team. “The reason I chose
health care as a career was to make a
positive impact in the lives of others,”
says Eileen. “What better way to ensure
positive outcomes for patients than to be
a part of an initiative whose sole purpose
is to empower frontline staff to make
changes to improve patient safety?”
“As an LPN, my role as a nurse is limited, but being active in various committees allows me to be in the same company with other health care leaders,” explains Sharon. “The sharing of ideas…is
motivating and inspiring.”
QET 9 Diamond Head also held their
CUSP kick-off with a mission to deliver
safe and quality patient care through a
multidisciplinary team approach, and to
treat all as if they are members of their own
‘ohana. Their motto: Inspiring Change, Exhaling Excellence. CUSP champion Kathleen Miyashiro, RN, is leading her unit to
prevent falls. The second issue was being
voted on as of this writing.
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In acknowledgment of many years of continued service, the Queen’s ‘ohana congratulates those who are marking
STRICTLY CONFIDENTIAL
The OCA, RN Satisfaction & Culture of Safety Surveys all rolled into one!
STEP 1: Visit the Queen’s Intranet and click on the “2016 Employee Voice
Survey” icon or click on the link emailed to you by Press Ganey. This link can
be forwarded to any email and device.
STEP 2: Enter your 4-6 digit employee ID number in the login field.
For Help with
Navigation or Logging in:
· NHCH – Call HR at ext. 44410
· MGH – Call HR at ext. 120
· All other employees – Call HR
Service Center at 691-4627
NO COMPUTER ACCESS OR EMAIL?
Please work with your manager or visit
the HR Service Center to use a computer.
Computer, Tablet &
Smartphone compatible
$100 GIFT CARD DRAWINGS IF WE REACH 80% SYSTEM-WIDE PARTICIPATION
Upon completion of survey, you will automatically be entered in the drawing.
Number of awarded gift cards depends on number of participants.
For regular full-time and part-time employees of QMC, QMC-WO, QDC, QHS, QEL, MGH & NHCH.
2016 Doctors’ Survey:
SHAPING
OUR
FUTURE
June 1-22, 2016
Click on the link emailed to you by Press Ganey or visit the Queen’s Intranet
and click on the “2016 Doctors’ Survey” icon.
Password: Your password is your first initial, last initial, 2-digit birth month
and your 2-digit birth year. (e.g, If your name is John Smith and your birthday
is June 1968, your password is JS0668. The survey is strictly confidential.
Time: 10 - 15 minutes
You will be entered
into a drawing for a
chance to win...
For Help Call the
HR Service Center at 691-4627
Ninja-Mega 72oz. Blender
Bose SoundDock XT Speaker
Bose SoundTrue
Headphones
Fresh DAISY Crop for Late Spring
IT’S LATE IN THE SPRING SEASON, but
at Queen’s, it’s time to celebrate a fresh
crop of DAISY nursing awards, which
work hand-in-hand with QHS’s Patients
First Pledge. DAISY is an acronym for
Diseases Attacking the Immune System.
The DAISY Foundation was formed in
1999 by the family of the late J. Patrick
Barnes in acknowledgment of the “skillful and amazingly compassionate care
he received from his nurses—even when
he was totally sedated.” Upon his death,
they established a foundation and the
international DAISY Award to recognize excellent nursing care throughout
the world as an extension of their profound gratitude to nurses everywhere.
The most recent awardees are:
Jenni Smith, RN, QET 9 Ewa. Jenni’s
nominator recognized her upbeat attitude and nursing proficiency. They also
were touched that while extremely busy,
Jenni never hesitated to take the time to
personalize every conversation, making
the patient feel like family.
Alice Idehara, RN, Kamehameha 3. Alice is “great, kind hearted, and in charge,”
stated her nomination. The patient confessed to eating something three hours
before surgery, violating the “nothing by
mouth” orders. Alice offered comfort and
assurance that “these things happen”
and fully explained the reason for the order. The patient admitted that he never
considered it could be for his own safety.
She remained compassionate, though
firm, leaving the patient with full confidence and appreciation of her skill set.
Dina Corpuz, RN, Kinau 3. Dina is recognized for bringing her “healing presence
and peaceful care” to a cancer patient.
Her calm manner helped get the patient
through a difficult post-op experience and
was received with deep gratitude.
Mark Kido, RN, QET 8 DH. Mark has
been singled out as standing out amidst a
great care team, “with a smile of aloha and
a heart of patience.” He was able to educate the patient and family while making
them feel important, even calling the doctor over for further clarification. His person-
Jenni Smith, RN, QET 9 Ewa
Alice Idehara, RN, Kamehameha 3
Dina Corpuz, RN, Kinau 3
Mark Kido, RN, QET 8 DH
able manner made the patient experience
feel more like a friendship than a mere
professional exchange. “He treated me not
just as a patient, but as a human being.”
Nominations are accepted continuously for the DAISY Award from patients
and their family members, coworkers,
physicians, and any other staff or volunteer. Nomination forms are available on all
units and on the Queen’s Intranet under
Clinical>Nursing>New/Upcoming Events.
The DAISY Committee also welcomes volunteers who wish to help screen nominations for each quarter’s selection. Email
your intentions to [email protected].
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A QMC Punchbowl blood drive will be held
on Monday, June 27. The Bloodmobile will
be parked in front of the HR Service Center
Building from 7:00 am – 2:30 pm. Be sure
to bring a current photo ID with your birthdate on it. Walk-ins are welcome!
. . . . . . . . . . . . . . . . . . . .
Café Aloha in the QMC Punchbowl lobby
is now open at 5:00 am Monday thru Friday. The Café Aloha closes at 1:00 am.
Weekend hours remain the same at 6:00
am - 1:00 am. On Queens holidays, the
hours are 6:00 am - 1:00 pm and 6:30
pm - 1:00 am.
. . . . . . . . . . . . . . . . . . . .
“Mysteries of Surgery Revealed,” a Speaking of Health lecture, will be held at
Queen’s – West O‘ahu on Thursday, June
16 from 6:00 – 7:00 pm. Meet in the main
lobby. Please join Cecily Wang, MD, FACS,
Aaron Konseki, KCC RT Program; Carol Agard, Manager, Queen’s Respiratory Care and Neurodiagnostics; Joan Loke, RT, retired; Senator Roz Baker; Governor David Ige; Ed Borza, KCC
RT Program; Diane Brenessel, RT, Queen’s; and Valerie Chang, COPD Coalition.
Bills Protect Public
THE PUBLIC is now protected by the
passage of Senate Bill 2341 SDI, which
makes permanent the licensure and regulation of respiratory therapists and creates a board for respiratory care. The
legislation was passed as a temporary
measure in 2009. The new bill is important because without licensure and
regulation, a respiratory therapist who
lost their license for malpractice or negligence in another state could come to
Hawai‘i to practice. The bill prevents
these and other unqualified people from
becoming RTs in Hawai‘i. Queen’s RT
staff and others have long been involved
4
in the legislative efforts to make the content of the bill permanent.
SB 2675 SD1 HD2, a similar licensing
and reciprocal discipline bill for dentists,
physicians, nurses, and pharmacists, was
also signed into law by Governor Ige. Supported by QHS, the bill authorizes the
professions’ respective boards to deny a
license to an applicant or impose disciplinary action against a licensee who has
been disciplined by another state or a
federal agency. It also prohibits a licensee
from practicing until a final order of discipline is issued if the licensee has been
prohibited from practicing in another state.
General Surgeon at Queen’s – West O‘ahu,
as she discusses when you should have
surgery; what you should know about
your surgeon; how to prepare for surgery;
who the people in the operating room are;
and when you can return to work. Seating
is limited. Call the Referral Line at 691-7117
or register online at www.queenswestoahu.org/classes-and-events. Refreshments
will be served and parking is free.
. . . . . . . . . . . . . . . . . . . .
QMC IS A CERTIFIED MEMBER of
MD Anderson Cancer Network.® Join
Queen’s in supporting MD Anderson
Cancer Center and their efforts to put an
end to cancer. Here’s how you can help:
1.) Visit www.queensmedicalcenter.org/
cancer/fight-to-endcancer; 2.) Print out
an “I support the fight to #endcancer”
sign; 3.) Take a photo with the sign; 4.)
Post the photo with #endcancer tag to
one of your social media accounts (be
sure to make your post public). You can
also email the photo to [email protected]. Your photo may
appear in a montage on Queen’s webpage. Mahalo for joining the fight!
The Queen’s Print Connection is published by Creative Services. If you have
news or wish to opine, call 691-7532 or
email [email protected]. The news
deadline is Monday prior to publication.
QHS/QMC Pres. . . . . . . .Art Ushijima
Publisher . . . . . . . . . . . . . .Keala Peters
Editor/Writer . . . . . . . . . .Jason Kimura
Assist. Ed./Writer . . . . . Glee Stormont
The Queen’s Health Systems consists of The
Queen’s Medical Center, The Queen’s Medical
Center – West O‘ahu, The Queen’s Health Care
Centers, Queen Emma Land Company, Queen’s
Development Corporation, Queen’s Insurance
Exchange, Inc., Molokai General Hospital and
North Hawai‘i Community Hospital, and has
ownership interests in CareResource Hawai‘i,
Hamamatsu/Queen’s PET Imaging Center, and
Diagnostic Laboratory Services, Inc.
www.queens.org
The Queen’s Health Systems is a 501 (c) (3) nonprofit health care provider