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Out of the box
worldwide trade TOOLS.
This PDF Toolkit puts a wealth of information about DHL shipping solutions
and services at your fingertips. Alternatively, you have the support of DHL
Customer Service on 1800 888 388 to answer your questions.
We are here to make shipping easy for all your international deliveries,
with a network that covers 220 countries and territories, and 275,000
employees focused on delivering our customers’ documents,
parcels and freight everyday.
We combine worldwide coverage with an in-depth
understanding of local markets to provide you
with a range of import and export solutions
from one company. This gives you one point
of contact and control.
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MAKE YOUR SHIPPING
PROCESS FASTER, EASIER.
Our shipping solutions are designed to help your business save time and money. We’ll help
you select a solution that best meets your requirements, from web-based to fully integrated
solutions, including:
Access all our feature rich
online tools in one location
Advanced
Shipping Solutions
Desktop based
Page 2
WEBSHIPPING / INTRASHIP
(Web-based shipping solution)
Easily manage your Express shipping needs online. You can
print labels, schedule pickups, manage contact details, track
your shipments – using your favourite web browser.
IMPORTEXPRESSONLINE
(Web-based shipping solution)
Quickly and securely manage your Import Express shipments
and account details. Effectively manage your international
supply chain online and from anywhere.
PROVIEW
(Web-based tracking service)
Proview offers real-time shipment monitoring and automatic
notifications via email or text for all of your express
shipments.
EMAILSHIP
(Email-based shipping solution)
A first in the express industry: DHL’s suite of reusable forms
have been specially designed to make shipping quick, easy
and convenient by using only your email.
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EZYBILL WITH A RANGE
OF INVOICE DELIVERY OPTIONS.
Our aim is to make shipping easy, including the receipt
of our invoices delivered the way you would like them.
You can reduce your carbon footprint by using EzyBill.
EzyBill
Our free-of-charge electronic billing service enables you to have an accurate, fast and efficient accounts payable service.
Electronic billing allows you to view new invoices, search through archived invoices and import invoice data directly into
your accounting systems.
Click here to learn more on how to read a DHL invoice
Payment Mode
Electronic Fund Transfer (EFT), cheque, credit card and debit card.
Include your Invoice Number on your Remittance
Without your invoice number, we’re likely to have trouble matching your payment to the correct account and invoices.
In order to allocate your payments promptly and accurately, please provide the following details each time you make a
payment:
• Payment by Electronic Fund Transfer (EFT): Send us your remittance advice to [email protected]
• Payment by Cheque: Include the invoice numbers on the reverse of the cheque (or) include a remittance slip
• Payment by Credit Card: Email details of invoice and credit card information to [email protected]
Freight Charge Calculation
Getting rate quotation for your shipment allows you to be in control of your shipping cost.
Click here to learn more
If you would like to contact us about an invoice enquiry, you may
call our customer query hotline at 03-79523020, 03-22418600 or
email to [email protected]
Click here to learn more
Page 3
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Products
Shipping
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Welcome
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CHOOSE FROM A RANGE OF PRODUCTS
ON YOUR TIME, YOUR NEEDS.
Time Definite
DHL Express 9 or 10:30 or
12 – with a full money
back guarantee*
Get a guaranteed 9:00 AM or
12:00 PM delivery on the next
possible business day with
proactive delivery notification to the major business centres in
Asia, Australia, Europe and the Middle East for document and
parcel shipments. 10:30 AM services are available for United States of
America too.
Click here to learn more
DHL Express Worldwide
Not quite as urgent? Our pre 18:00 PM delivery service is available
when you’re sending document or parcel shipments anywhere
around the world.
Click here to learn more
DHL Import Express Worldwide
If you regularly import spare parts, samples, finished goods or other
items, this is the solution for you. Our Import Express service including
AirCross involves the collection of your inbound document or
parcel shipments from virtually anywhere in the world.
Refer to IMPEX Starter Kit
Same Day Services
DHL Jetline
For more information, please speak to your local Sales Representative
or Customer Service on 1800 888 388. When it’s absolutely critical
to get a shipment delivered in the shortest possible time we offer an
immediate dedicated pickup, first possible flight uplift and
pre-clearance through customs for a priority delivery.
DHL Secureline
Also known as on board courier, Secureline is a fully flexible, door-todoor international delivery by air of shipment within the same day,
targeting emergency high security needs by way of onboard courier or
chartered aircraft.
For more information, please speak to your local Sales Representative
or Customer Service on 1800 888 388.
Industry Services
DHL Medical Express
DHL MEDICAL EXPRESS manages the transportation of time and
temperature sensitive shipments for the Life Science industry.
DHL MEDICAL EXPRESS is the outbound transportation of time
sensitive medicines and clinical supplies, as well as the associated
inbound transportation of time sensitive specimens, during the clinical
trials phase of a new medicine.
Click here to learn more
Other Products
DHL Express Easy Jumbo
For straightforward express door-to-door delivery of your goods to
the world, use our Jumbo range – with great packaging at an
economical price. Fill the Jumbo Box with almost anything* up to
25kg, and the Jumbo Junior up to 10kg.
DHL Express Easy
Delivery by the end of the next possible business day for shipments
paid for at a DHL SERVICE POINT. This is offered to cash and walk-in
customers for documents and shipments that are billed in Malaysia.
Click here to find DHL Service Point Location
DHL Collect & Return
DHL COLLECT & RETURN provides an integrated solution for
managing the forward and reverse flows that are common to
after-sales programs within the High Tech industry. DHL collects high
value goods that require repair, deliver these to a nominated repair
vendor and when ready, DHL returns the goods to the end user.
Click here to learn more
Break Bulk Express
Forget about additional warehousing costs with Break Bulk Express.
It consolidates your separate shipments at the destination country,
providing a single customs clearance point.
Click here to learn more
* DHL Express Terms and Conditions apply.
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MORE THAN OUT
OF THE BOX SOLUTIONS.
Need more than a standard service?
We have a range of solutions to help
you with the business of shipping.
Delivery Notification
Neutral Delivery
Shipment Value Protection
Remote Area Service
For more information on any of our value added services please
speak to your local Sales Representative or Customer Service
at 1800 888 388.
Click here to learn more
When you need documented proof that your
shipment has been delivered, DHL Express
can provide a copy of the receiver’s signature
or delivery confirmation via fax
or email.
To protect a competitive or purchasing
advantage, you can keep the declared value
of your shipment confidential to the
consignee with Neutral Delivery Service
(NDS).
If you need to send a parcel or document
to a remote location DHL can help with
delivery.
We recommend our comprehensive Shipper’s
Interest Insurance for your valuable or personal
shipments, in the unlikely event of physical
damage or loss. An insurance premium based on
the value of the contents can provide even greater
peace of mind.
Duties & Taxes Paid
Shipment Preparation
We offer a convenient and on-demand service for shipment volumes
that require short-term extra resources for seasonal or irregular highvolume shipments. We can manage the process of waybill preparation,
content selection, labeling and paperwork, and send the parcels to the
addresses provided.
Dangerous Goods
For sending express shipments, we are certified in certain classes of
Dangerous Goods in accordance with IATA and ADR regulations.
DHL Express can arrange for the shipper
or a third party to be billed for any Excise
or Customs Duties and Taxes, rather than
the usual process of billing the recipient of
the shipment.
Shipment Redirect
DHL offers flexibility to our customers with an IMP account with us. If
you have an import shipment that needs to be re-directed to another
address in Malaysia before the first attempted delivery, you can
contact our Customer Service at 1800 888 388 to make arrangements.
GoGreen
GoGreen service provides environmental shipping options to reduce
CO2 footprint by means of offsetting carbon neutralization, effective
measurement and forecasting of CO2 emission.
Page 5
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VALUE-ADDED PACKAGING
TO PROTECT YOUR SHIPMENT.
Choose from a range of packaging to help protect your shipment during transit.
Simply click here or contact your local DHL Express office for details on options
and availability of a packaging solution to suit your needs.*
DHL PACKAGING AND SPECIFICATIONS
Description
Dimension
Maximum Weight
of Contents
160mm(L)x160mm(W)x927mm(H)
5.5KG
Express Flyers Standard
410mm(L)x310mm(W)
2.0KG
Express Flyers Large
525mm(L)x380mm(W)
3.0KG
Express Easy Envelope
275mm(L)x10mm(W)
0.5KG
Express Box 2*
337mm(L)x182mm(W)x100mm(H)
1.0KG
Express Box 3*
337mm(L)x322mm(W)x100mm(H)
2.0KG
Express Box 4*
337mm(L)x322mm(W)x180mm(H)
5.0KG
Express Box 5*
337mm(L)x322mm(W)x345mm(H)
10.0KG
Express Box 6*
417mm(L)x359mm(W)x369mm(H)
15.0KG
Express Box 7*
481mm(L)x404mm(W)x389mm(H)
20.0KG
Express Box 8*
541mm(L)x444mm(W)x409mm(H)
25.0KG
Jumbo Box 5
337mm(L)x322mm(W)x345mm(H)
10.0KG
Jumbo Box 8
541mm(L)x444mm(W)x409mm(H)
25.0KG
Express Pallet
808mm(L)x808mm(W)x784mm(H)
100.0KG
Express Triangel Tube
*Available to cash walk in customers only
Refer to Packaging Guide
Page 6
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DOCUMENTATION
MADE EASY.
An example of an electronically
An example of an electronically
produced air waybill.
produced commercial invoice.
WSI 3.6.2 / *90-1411*
F r o m : DHL
Leyana Anuar
No 56, Jalan Orched
Wangsa Maju
50672 KUALA LUMPUR
Malaysia
To :
Shipper:
DOX
Origin:
KUL
Contact: Ph : 0322418111
Test Company
Winnie
Street 1
Garden 2
Contact:
Ph :123456
2000 SYDNEY N S W
Australia
AUTO AU-SYD-SSEX X 1 1
Day
Date:
24-Jan-2014
Pce/Shpt Weight
0.5 kgs
Recipient's Copy Piece 1 of 1
Contents:test
WAYBILL 66 0841 6754
(2L)AU2000+42000000
(J) JD01 4600 0002 5668 1791
Time
Piece
1/1
--------------------------------------------------------------------------------------------------------------- Please fold here ---------------------------------------------------------------------------------------------------------------
EXPRESS WORLDWIDE
DHL Express (M) Sdn Bhd
DHL EXPRESS
TERMS AND CONDITIONS OF CARRIAGE
Francis Lim
50672 Kuala Lumpur
Receiver:
When ordering DHL's services you, as "Shipper", are agreeing, on your behalf and on behalf of anyone else with an interest in the Shipment, that the Terms and
Conditions shall apply from the time that DHL accepts the Shipment unless otherwise agreed in writing by an authorized officer of DHL. Your statutory rights and
entitlements under any defined service feature (for which additional payment has been made) are not affected. "Shipment" means all documents or parcels that travel
under one waybill and which may be carried by any means DHL chooses, including air, road or any other carrier. A waybill shall include any label produced by DHL
automated systems, air waybill, or consignment note and shall incorporate these Terms and Conditions. Every Shipment is transported on a limited liability basis as
provided herein. If Shipper requires greater protection, then insurance may be arranged at an additional cost. (Please see below for further information). "DHL" means
any member of the DHL Express Network.
3. Deliveries and Undeliverable
Shipments cannot be delivered to PO Boxes or postal codes. Shipments
are delivered to the Receiver's address given by Shipper (which in the
case of mail Services shall be deemed to be the first receiving postal
service) but not necessarily to the named Receiver personally. Shipments
to addresses with a central receiving area will be delivered to that area. If
Receiver refuses delivery or to pay for delivery, or the Shipment is
deemed to be unacceptable, or it has been undervalued for customs
purposes, or Receiver cannot be reasonably identified or located, DHL
shall use reasonable efforts to return the Shipment to Shipper at Shipper'
s cost, failing which the shipment may be released, disposed of or sold by
DHL without incurring any liability whatsoever to Shipper or anyone else,
with the proceeds applied against service charges and related
administrative costs and the balance of the proceeds of a sale to be
returned to Shipper.
4. Inspection
DHL has the right to open and inspect a Shipment without prior notice to Shipper.
5. Shipment Charges & Billing
DHL's Shipment charges are calculated according to the higher of
actual or volumetric weight and any Shipment may be re-weighed
and re-measured by DHL to confirm this calculation. Shipper shall
pay or reimburse DHL for all Shipment charges, storage charges,
duties and taxes owed for services provided by DHL or incurred by
DHL on Shipper's or Receiver's or any third party's behalf and all
claims, damages, fines and expenses incurred if the Shipment is
deemed unacceptable for transport as described in Section 2.
7. Time Limits for Claims
All claims must be submitted in writing to DHL within thirty (30) days
from the date that DHL accepted the Shipment, failing which DHL
shall have no liability whatsoever.
Kuala Lumpur 50000 Malaysia
Shipment Reference:
2013-01-01
Invoice Number:
test
test
Phone: 6111 1111
Comments:
Bill To Third Party:
test
Airway Bill Number:
7745391404
9. Delayed Shipments and Money-Back Guarantee
DHL will make every reasonable effort to deliver the Shipment according to DHL's
regular delivery schedules, but these schedules are not binding and do not form
part of the contract. DHL is not liable for any damages or loss caused by delays.
Full Description of Goods
Certain services have a money-back guarantee which provides for a credit or refund
for delay of all or part of the Shipment's transport charges in some cases. The
Money-Back Guarantee Terms and Conditions are available on the DHL website (
www.dhl.com) or from DHL Customer Service.
1 testing
QTY
1
UOM Commodity
Code
Unit
Value
Subtotal
Value
12
pc
12
Unit Net
Weight
Subtotal
Weight
0.500
0.500
TIPS TO FILL YOUR AIR WAYBILL OR COMMERCIAL INVOICE
Country of Origin
Singapore
10. Warsaw Convention/Montreal Conventions
CHECK LIST
If the Shipment is transported by air and involves an ultimate destination or
stop in a country other than the country of departure, the Warsaw Convention
or the Montreal Convention, if applicable, governs and in most cases limits DHL'
s liability for loss or damage.
11. Circumstances Beyond DHL's Control
DHL is not liable for any loss or damage arising out of circumstances DHL beyond
DHL's control. These include but are not limited to: - "Act of God" - e.g.
earthquake, cyclone, storm, flood, fog; "Force Majeure" - e.g. war, plane crash or
embargo; any defect or characteristic e.g. related to the nature of the Shipment,
even if known to DHL; riot or civil commotion; any act or omission by a person not
employed or contracted by DHL e.g. Shipper, Receiver, third party, customs or
other government official; industrial action; and electical or magnetic damage to,
or erasure of, electronic or photographic images, data or recordings.
12. Shippers Warranties and Indemnity
Shipper shall indemnify and hold DHL harmless for any loss or damage arising out
of Shipper's failure to comply with any applicable laws or regulations and for
Shipper's breach of the following warranties and representations:
- all information provided by Shipper or its representatives is complete and
accurate;
- the Shipment was prepared in secure premises by Shipper's employees;
- Shipper employed reliable staff to prepare the Shipment;
- Shipper protected the Shipment against unauthorised interference during
preparation, storage and transportation to DHL;
- the Shipment is properly marked and addressed and packed to ensure safe
transportation with ordinary care in handling;
- all applicable customs, import, export and other laws and regulations have been
complied with; and
- the waybill has been signed by Shipper's authorised representative and the
Terms and Conditions constitute binding and enforceable obligations of Shipper.
(including but not limited to lost profits, income, interest, future business),
whether such loss or damage is special or indirect, and even if the risk of
such loss or damage was brought to DHLʼs attention before or after
acceptance of the Shipment. If a Shipment combines carriage by air, road or
other mode of transport, it shall be deemed to have been carried by air. DHLʼ
s liability in respect of any one Shipment transported, without prejudice to
Sections 7-11, is limited to its actual cash value and shall not exceed:
Any dispute arising under or in any way connected with these Terms and
Conditions shall be subject, for the benefit of DHL, to the non-exclusive
jurisdiction of the courts of, and governed by the law of, the country of origin
of the Shipment and Shipper irrevocably submits to such jurisdiction, unless
contrary to applicable law.
•$US 12.00/kilogram or $US 5.44/lb for Shipments transported by road.
Date:
8. Shipment Insurance*
13. Routing
Shipper agrees to all routing and diversion, including the possibility
that the Shipment may be carried via intermediate stopping places.
•$US 25.00/kilogram or $US 11.34/lb for Shipments transported by air or
other non-road mode of transportation; or
Testing
Testing
testing
testing
DHL can arrange insurance for Shipper covering the actual cash value in
respect of loss of or physical damage to the Shipment, provided the Shipper
completes the insurance section on the front of the waybill or requests it via
DHL's automated systems and pays the applicable premium. Shipment
insurance does not cover indirect loss or damage, or loss or damage caused
by delays.
DHLʼs liability is strictly limited to direct loss and damage only and to the per
kilo/Ib limits in this Section 6. All other types of loss or damage are excluded
6. DHL's Liability
CHECK LIST
Malaysia
IMPORTANT NOTICE
1. Customs, Exports and Imports
DHL may perform any of the following activities on Shipper's behalf in
order to provide its services to Shipper: (1) complete any
documents, amend product or service codes, and pay any duties or
taxes required under applicable laws and regulations, (2) act as
Customs agent for customs and export control purposes and as
Receiver solely for the purpose of designating a customs broker to
perform customs clearance and entry and (3) redirect the Shipment
to Receiver's import broker or other address upon request by any
person who DHL believes in its reasonable opinion to be authorised.
2. Unacceptable Shipments
Shipper agrees that its Shipment is acceptable for transportation and is
deemed unacceptable if:
- it is classified as hazardous material, dangerous goods, prohibited or
restricted >articles by IATA (International Air Transport Association),
ICAO (International Civil Aviation Organisation), any applicable
government department or other relevant organisation;
- no customs declaration is made when required by applicable customs
regulations; or
- DHL decides it cannot transport an item safely or legally (such items
include but are not limited to: animals, bullion, currency, bearer form
negotiable instruments, precious metals and stones, firearms, parts
thereof and ammunition, human remains, pornography or illegal
narcotics/drugs).
Commercial Invoice
Level 27, Menara TM
Off Jalan Pantai Baharu
("Terms and Condi ti ons")
Total Declared Value:
12
Total Pieces:
1
Payer of GST/VAT: Receiver (No: )
Permanent
Type of Export:
Terms of Payment:
14. Governing Law
Currency Code:
Incoterm:
MYR
Total Net Weight:
0.5
kg
Total Gross Weight:
0.5
kg
Does your pickup address match the address on the commercial invoice and
the address on the air waybill?
Yes
No
Is your address full and complete with a postal code?
Yes
No
Do you have the required shipping details such as the weight, dimensions and
value of shipment?
Yes
No
Have you provided full description of the items you are sending?
Yes
No
Does your shipment contain any Dangerous Goods? If so, please ensure you’re compliant
with DHL’s and I.A.T.A.’s regulations.
Click here to learn more
Yes
No
Have you included any material safety data sheets that maybe required for DHL to understand
your product in more details?
Yes
No
MYR
DAP - Delivered At Place
15. Severability
The invalidity or unenforceability of any provision shall not affect any
other part of this Terms and Conditions. Not available for mail services*
Claims are limited to one claim per Shipment settlement of which will be full
and final settlement for all loss or damage in connection therewith. If
Shipper regards these limits as insufficient it must make a special declaration
of value and request insurance as described in Section 8 (Shipment
Insurance) or make its own insurance arrangements, failing which Shipper
assumes all risks of loss or damage.
I/We hereby certify that the information of this invoice is true and correct and that the contents of this shipment are as stated above.
Signature:
Position in Company:
Shipping Consultant
Click to enlarge
Page 7
Check list before shipping.
Company Stamp:
Click to enlarge
Click to enlarge
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TRANSIT TIMES.
We’ve made determining the estimated transit time of your shipment very simple. Just use our DHL Capability Tool online.
Make sure you have the following information on hand:
• The Shipper and Receiver’s names, countries, cities and ZIP / Postal Codes
• Your package(s) weight(s) and dimensions
• Your shipments declared value (if it is dutiable)
Find out the latest transit time quote to help you plan ahead of time.
Click here to learn more
Click here for Fuel surcharges
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CALL, DROP IN OR JUMP ONLINE.
24-hour Customer Service Hotline
1800 888 388
For billing enquiries:
03 – 7952 3020
For e-commerce enquiries:
03 – 2241 8111
Drop in to one of our Service Points
Click here for our Service Points locations
Website
www.dhl.com.my
DHL e-Track
[email protected]
(Insert up to 50 waybill numbers in email content)
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WSI 3.6.2 / *90-1411*
F r o m : DHL
Leyana Anuar
No 56, Jalan Orched
Wangsa Maju
50672 KUALA LUMPUR
Malaysia
To :
DOX
Origin:
KUL
Contact: Ph : 0322418111
Test Company
Winnie
Street 1
Garden 2
Contact:
Ph :123456
2000 SYDNEY N S W
Australia
AUTO AU-SYD-SSEX X 1 1
Day
Date:
24-Jan-2014
Pce/Shpt Weight
0.5 kgs
Recipient's Copy Piece 1 of 1
Contents:test
WAYBILL 66 0841 6754
(2L)AU2000+42000000
(J) JD01 4600 0002 5668 1791
Page 10
Page 10
Time
Piece
1/1
--------------------------------------------------------------------------------------------------------------- Please fold here ---------------------------------------------------------------------------------------------------------------
EXPRESS WORLDWIDE
DHL EXPRESS
TERMS AND CONDITIONS OF CARRIAGE
("Terms an d Con ditio ns")
IMPORTANT NOTICE
When ordering DHL's services you, as "Shipper", are agreeing, on your behalf and on behalf of anyone else with an interest in the Shipment, that the Terms and
Conditions shall apply from the time that DHL accepts the Shipment unless otherwise agreed in writing by an authorized officer of DHL. Your statutory rights and
entitlements under any defined service feature (for which additional payment has been made) are not affected. "Shipment" means all documents or parcels that travel
under one waybill and which may be carried by any means DHL chooses, including air, road or any other carrier. A waybill shall include any label produced by DHL
automated systems, air waybill, or consignment note and shall incorporate these Terms and Conditions. Every Shipment is transported on a limited liability basis as
provided herein. If Shipper requires greater protection, then insurance may be arranged at an additional cost. (Please see below for further information). "DHL" means
any member of the DHL Express Network.
1. Customs, Exports and Imports
DHL may perform any of the following activities on Shipper's behalf in
order to provide its services to Shipper: (1) complete any
documents, amend product or service codes, and pay any duties or
taxes required under applicable laws and regulations, (2) act as
Customs agent for customs and export control purposes and as
Receiver solely for the purpose of designating a customs broker to
perform customs clearance and entry and (3) redirect the Shipment
to Receiver's import broker or other address upon request by any
person who DHL believes in its reasonable opinion to be authorised.
2. Unacceptable Shipments
Shipper agrees that its Shipment is acceptable for transportation and is
deemed unacceptable if:
- it is classified as hazardous material, dangerous goods, prohibited or
restricted >articles by IATA (International Air Transport Association),
ICAO (International Civil Aviation Organisation), any applicable
government department or other relevant organisation;
- no customs declaration is made when required by applicable customs
regulations; or
- DHL decides it cannot transport an item safely or legally (such items
include but are not limited to: animals, bullion, currency, bearer form
negotiable instruments, precious metals and stones, firearms, parts
thereof and ammunition, human remains, pornography or illegal
narcotics/drugs).
3. Deliveries and Undeliverable
Shipments cannot be delivered to PO Boxes or postal codes. Shipments
are delivered to the Receiver's address given by Shipper (which in the
case of mail Services shall be deemed to be the first receiving postal
service) but not necessarily to the named Receiver personally. Shipments
to addresses with a central receiving area will be delivered to that area. If
Receiver refuses delivery or to pay for delivery, or the Shipment is
deemed to be unacceptable, or it has been undervalued for customs
purposes, or Receiver cannot be reasonably identified or located, DHL
shall use reasonable efforts to return the Shipment to Shipper at Shipper'
s cost, failing which the shipment may be released, disposed of or sold by
DHL without incurring any liability whatsoever to Shipper or anyone else,
with the proceeds applied against service charges and related
administrative costs and the balance of the proceeds of a sale to be
returned to Shipper.
4. Inspection
DHL has the right to open and inspect a Shipment without prior notice to Shipper.
5. Shipment Charges & Billing
DHL's Shipment charges are calculated according to the higher of
actual or volumetric weight and any Shipment may be re-weighed
and re-measured by DHL to confirm this calculation. Shipper shall
pay or reimburse DHL for all Shipment charges, storage charges,
duties and taxes owed for services provided by DHL or incurred by
DHL on Shipper's or Receiver's or any third party's behalf and all
claims, damages, fines and expenses incurred if the Shipment is
deemed unacceptable for transport as described in Section 2.
Shipping Tools
DHL Express Products
8. Shipment Insurance*
DHL can arrange insurance for Shipper covering the actual cash value in
respect of loss of or physical damage to the Shipment, provided the Shipper
completes the insurance section on the front of the waybill or requests it via
DHL's automated systems and pays the applicable premium. Shipment
insurance does not cover indirect loss or damage, or loss or damage caused
by delays.
9. Delayed Shipments and Money-Back Guarantee
DHL will make every reasonable effort to deliver the Shipment according to DHL's
regular delivery schedules, but these schedules are not binding and do not form
part of the contract. DHL is not liable for any damages or loss caused by delays.
Certain services have a money-back guarantee which provides for a credit or refund
for delay of all or part of the Shipment's transport charges in some cases. The
Money-Back Guarantee Terms and Conditions are available on the DHL website (
www.dhl.com) or from DHL Customer Service.
10. Warsaw Convention/Montreal Conventions
If the Shipment is transported by air and involves an ultimate destination or
stop in a country other than the country of departure, the Warsaw Convention
or the Montreal Convention, if applicable, governs and in most cases limits DHL'
s liability for loss or damage.
11. Circumstances Beyond DHL's Control
DHL is not liable for any loss or damage arising out of circumstances DHL beyond
DHL's control. These include but are not limited to: - "Act of God" - e.g.
earthquake, cyclone, storm, flood, fog; "Force Majeure" - e.g. war, plane crash or
embargo; any defect or characteristic e.g. related to the nature of the Shipment,
even if known to DHL; riot or civil commotion; any act or omission by a person not
employed or contracted by DHL e.g. Shipper, Receiver, third party, customs or
other government official; industrial action; and electical or magnetic damage to,
or erasure of, electronic or photographic images, data or recordings.
12. Shippers Warranties and Indemnity
Shipper shall indemnify and hold DHL harmless for any loss or damage arising out
of Shipper's failure to comply with any applicable laws or regulations and for
Shipper's breach of the following warranties and representations:
- all information provided by Shipper or its representatives is complete and
accurate;
- the Shipment was prepared in secure premises by Shipper's employees;
- Shipper employed reliable staff to prepare the Shipment;
- Shipper protected the Shipment against unauthorised interference during
preparation, storage and transportation to DHL;
- the Shipment is properly marked and addressed and packed to ensure safe
transportation with ordinary care in handling;
- all applicable customs, import, export and other laws and regulations have been
complied with; and
- the waybill has been signed by Shipper's authorised representative and the
Terms and Conditions constitute binding and enforceable obligations of Shipper.
DHLʼs liability is strictly limited to direct loss and damage only and to the per
kilo/Ib limits in this Section 6. All other types of loss or damage are excluded
13. Routing
Shipper agrees to all routing and diversion, including the possibility
that the Shipment may be carried via intermediate stopping places.
(including but not limited to lost profits, income, interest, future business),
whether such loss or damage is special or indirect, and even if the risk of
such loss or damage was brought to DHLʼs attention before or after
acceptance of the Shipment. If a Shipment combines carriage by air, road or
other mode of transport, it shall be deemed to have been carried by air. DHLʼ
s liability in respect of any one Shipment transported, without prejudice to
Sections 7-11, is limited to its actual cash value and shall not exceed:
Any dispute arising under or in any way connected with these Terms and
Conditions shall be subject, for the benefit of DHL, to the non-exclusive
jurisdiction of the courts of, and governed by the law of, the country of origin
of the Shipment and Shipper irrevocably submits to such jurisdiction, unless
contrary to applicable law.
6. DHL's Liability
•$US 25.00/kilogram or $US 11.34/lb for Shipments transported by air or
other non-road mode of transportation; or
•$US 12.00/kilogram or $US 5.44/lb for Shipments transported by road.
1 4 . G o v e r n i n g L aw
15. Severability
The invalidity or unenforceability of any provision shall not affect any
other part of this Terms and Conditions. Not available for mail services*
Claims are limited to one claim per Shipment settlement of which will be full
and final settlement for all loss or damage in connection therewith. If
Shipper regards these limits as insufficient it must make a special declaration
of value and request insurance as described in Section 8 (Shipment
Insurance) or make its own insurance arrangements, failing which Shipper
assumes all risks of loss or damage.
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7. Time Limits for Claims
All claims must be submitted in writing to DHL within thirty (30) days
from the date that DHL accepted the Shipment, failing which DHL
shall have no liability whatsoever.
Print page
Optional Services
Packaging
Shipment Preparation
Back to Shipment Preparation
Transit Times
Contact Us
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1
QTY
1
Total Pieces:
test
test
MYR
0.500
Subtotal
Weight
Total Gross Weight:
Total Net Weight:
0.500
Unit Net
Weight
7745391404
test
DAP - Delivered At Place
MYR
12
Subtotal
Value
Airway Bill Number:
Comments:
Shipment Reference:
Currency Code:
Incoterm:
12
12
Unit
Value
Total Declared Value:
pc
UOM Commodity
Code
2013-01-01
Invoice Number:
Date:
0.5
0.5
Singapore
Country of Origin
Shipping Consultant
Position in Company:
Signature:
Company Stamp:
kg
kg
Commercial Invoice
I/We hereby certify that the information of this invoice is true and correct and that the contents of this shipment are as stated above.
Payer of GST/VAT: Receiver (No: )
Permanent
Type of Export:
Terms of Payment:
1 testing
Full Description of Goods
Bill To Third Party:
Phone: 6111 1111
Kuala Lumpur 50000 Malaysia
Testing
Testing
testing
testing
Receiver:
Malaysia
50672 Kuala Lumpur
Off Jalan Pantai Baharu
Level 27, Menara TM
Francis Lim
DHL Express (M) Sdn Bhd
Shipper:
CHECK LIST
TIPS TO FILL YOUR AIR WAYBILL OR COMMERCIAL INVOICE
CHECK LIST
Page 12
Page 12
Does your pickup address match the address on the commercial invoice and
the address on the air waybill?
Yes
No
Is your address full and complete with a postal code?
Yes
No
Do you have the required shipping details such as the weight, dimensions and
value of shipment?
Yes
No
Have you provided full description of the items you are sending?
Yes
No
Does your shipment contain any Dangerous Goods? If so, please ensure you are compliant
with DHL’s and I.A.T.A.’s regulations.
Click here to learn more
Yes
No
Have you included any material safety data sheets that maybe required for DHL to understand
your product in more details?
Yes
No
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how to read your
DHL Invoice
Head Office:
DHL Express (Malaysia) Sdn Bhd
(formerly known as DHL Worldwide Express Sdn Bhd)
Co. No. 23332-X
Level 27 Menara TM
Phone +60 (3) 2241-8600
Off Jalan Pantai Baharu
Fax +60 (3) 2241-3635
50672 Kuala Lumpur, Malaysia
www.dhl.com
INBOUND REGULAR INVOICE
ABC SDN BHD
ALI BIN AHMAD
1, JALAN 2
KG PASU
PETALING JAYA 99999
SELANGOR
MY
DHL CONTACT
CONTACT TEL
ACCOUNT NO
INVOICE NO
INVOICE DATE
PAGE
PAYMENT DUE DATE
11111-A
6
DATE
11/12
8
7
ORI
HAWB NO
SZX 1000000000
FUEL SURCHARGE
KUL
PRODUCT
EXPRESS WORLDWIDE nondoc
13 SHIPPER REFERENCE NA#
14
SENDER:
AMY
EFG PTE LTD
EXPORT DEPT LEVEL
IND AREA
15
SHENZHEN 999999
GUANGDONG
13/12
10
DEST
SZX 2000000000
FUEL SURCHARGE
PIECE
1
0.5 B
DISCOUNT
NET
CHARGE
TAX
200.00 11
200.00
44.00
44.00 12
9
KG PASU
PETALING JAYA 99999
4
124.5 B
PRODUCT
EXPRESS WORLDWIDE nondoc
SHIPPER REFERENCE NA#
SENDER:
AMY
EFG PTE LTD
EXPORT DEPT
IND AREA
SHENZHEN 999999
GUANGDONG
1000.00
220.00
1000.00
220.00
RECEIVER: ALI BIN AHMAD
ABC SDN BHD
1 JALAN 2
KG PASU
PETALING JAYA 99999
2
125.0
2 Invoice number
3 Invoice date
5 Payment due date
6 Origin
7 Air waybill reference number
1464.00
1464.00
TOTAL
1 Account number
4 Page number of invoice
RECEIVER: ALI BIN AHMAD 16
ABC SDN BHD
17
1 JALAN 2
18
KUL
TOTAL FOR SHIPMENT
REGULAR
CHARGE
WEIGHT
1
550000000
KULI000000001 2
15/12/2013 3
1 4
14
DAYS 5
MYR
1464.00 19
8 Destination
9 Product code
10 Number of pieces
11 Shipping charges
12 Fuel surcharge
13 Shipper’s reference
14 Shipper
15 Shipper’s address
16 Receiver’s name
17 Receiver’s Company
DHL 40TH Anniversary Contest
Two Apple ipad Mini* to be given away monthly when you ship
in DHL Service Point. (*T&C apply)
Visit us at www.dhl.com.my/promotions for more information.
OCT 13
NOV 13
DEC 13
FS RATE-23.0%
FS RATE-22.5%
FS RATE-22.0%
18 Receiver’s address
ABC SDN BHD
1, JALAN 2
KG PASU
PETALING JAYA 99999
SELANGOR
DHL EXPRESS (MALAYSIA) SDN BHD
LEVEL 27 MENARA TM
OFF JALAN PANTAI BHARU 23
50672 KUALA LUMPUR
MALAYSIA
MY
ACCOUNT NO
INVOICE NO
PAYMENT DUE DATE
550000000 21
KULI000000001 22
14
DAYS
1464.00 20
19 Total invoice value
20 Amount payable
21 Account number
22 Invoice number
23 Address to send payment to
Page 13
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Welcome
Easy to use
Getting started
Service options
E-tools
Contact information
Welcome to
DHL Express import services
Exercise more control with DHL import services
Learn about the many benefits of importing with DHL Express.
Page 14
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Easy to use
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Welcome
Getting started
Easy to use
Service options
E-tools
Contact information
EASY TO USE
Once your import shipment is ready, getting it to you or your clients is easy. There are 3 ways to request a pick-up with DHL:
Go online:
The fastest and most secure way for your imports. Through Import Express Online you can arrange the pick-up of a shipment that is across the world, right from your own computer.
Prepare all the paperwork, indicate the ready day and hour for pick-up, or even provide instructions to your vendor on how you want the shipment prepared. This keeps your account
number secured giving you peace of mind.
Call Us:
Call your local DHL Customer Service number and make arrangements – We will take care of the rest for you.
Shipper Request:
You can also authorize the shippers to request a pick-up at origin by calling their local DHL Express office.
Page 15
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Welcome
Easy to use
Getting started
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E-tools
Contact information
GETTING STARTED
Unleash the power of your Import account – take the following simple steps and seize control of your import process:
Take 3 steps for a successful Import:
1)Automate your import shipping process:
• Go to https://importexpressonline.dhl.com and register your Import profile
• Set-up suppliers and manage user authorizations
2)Activate your experienced trade assistant resource:
• Log-in to https://tas.dhl.com and start using DHL’s Trade Automation Service
• Find ways on how to have an efficient clearance process, reduce costs, compare landing costs, and much more
3)Have complete visibility on all your shipments with DHL ProView:
• Access Proview at https://proview.dhl.com
• Let us know when and how you would like to be notified on the status of your shipment
Access it all in one place – with MyDHL you’ll have the power of DHL in one personalized site – learn more by going to
MyDHL* for more details.
*For more dtails on MyDHL, please visit: www.mydhl.dhl.com
Page 16
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Easy to use
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SERVICE OPTIONS
Discover the many benefits DHL Import Express can offer to your business.
At DHL, we’re committed to using our international expertise and world-class service to help ensure your success. Our versatile and reliable delivery options provide you with express
services from over one hundred thousand locations all around the world.
Depending on the level of urgency or budget factors, DHL has the solution that fits your Import needs.
Time Definite Services
DHL provides time definite services that allow you to import goods from virtually anywhere in the world by a specific time or by the end of the next possible business day. Working
with the world’s largest global network ensures fast delivery with end-to-end tracking and customs clearance. Our services include:
• DHL IMPORT EXPRESS 9:00
• DHL IMPORT EXPRESS 10:30
• DHL IMPORT EXPRESS 12:00
• DHL IMPORT EXPRESS WORLDWIDE
Flexibility
Your DHL import account is more than a convenient way to import goods; it is your supply chain partner. Here are some
ways you can make the most of DHL’s Import Services:
• Support after-sales agreements for scheduled maintenance or repair & return programs.
• Improve efficiency, and keep inventories lean by shipping from a factory or warehouse in another country directly to
your own clients.
• Negotiate better INCOTERMS, by matching the import service with billing options such as Neutral Delivery or Duties &
Taxes Paid terms.
For more information on DHL Express services, please visit: http://www.dhl.com.my/en/express/export_services.html
Page 17
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E-tools
E-TOOLS
Whether you are a small exotic imports boutique or a large multi-national, you need to have the right tools to compete. DHL will give you the E-shipping solutions you need to make
importing easier than ever.
Gain control, improve efficiencies and supply chain visibility.
Import Express Online
Prepare your shipment waybills, instructions and arrange for pick-ups in just a few clicks. Among the many benefits:
• Validate Paperwork:
View shipment documentation online as soon as it is prepared by the shipper.
• Control Cost:
Determine how to bill customs charges, approve or deny shipment requests or prepare import customs documents to avoid penalties and delays.
• Stay Alert:
Set notifications to alert you of specific activities by the shipper or DHL.
For more information on Import Express Online, please visit: www.dhl.com.my/en/express/shipping/import_express_online
Page 18
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Easy to use
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E-TOOLS
Trade Automation Service
The best way to import is by avoiding costly mistakes. Empower yourself with critical trade information at your fingertips.
• Security:
With the Restricted Party Check feature, you can screen vendors and potential clients in other countries against potential security risks (money laundering, terrorism, embargoed
countries), and avoid fines or asset confiscation.
• Avoid Delays:
Learn what is required in terms of import permits, licenses or bonded services to clear your goods in over 200 countries.
• Control Costs:
Add efficiency to your inventory planning and procurement process by knowing the total landed cost of your goods or compare import costs from vendors in different countries.
The faster you know the total cost of your goods, the quicker it will be to sell them at a profit.
• Be Ahead of the Pack:
Enjoy an advantage over your competitors: the Trade Automation Service gives you access to a comprehensive
collection of import and export documents organized by country to accompany your shipment.
With dozens of features and modules – this will be the only trade tool you’ll ever need.
DHL ProView
Gain total visibility with the shipment status dashboard providing current event details for all shipments at one glance.
Quickly focus on Customs delays and exceptions that may require your involvement.
• Add one account or import a list of up to 2,000 accounts
• Store an unlimited number of notification contacts
• Receive detailed per-shipment information or helpful summary digests
• Flexible notification methods – Via Email or text message
ProView provides the shipment information you need to keep your customers and colleagues up to date.
Page 19
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Contact Information
We’re here to help you whenever you need assistance.
Please don’t hesitate to get in touch with one of our International Specialists whenever you have a question or need our help. Our specialist knowledge across all business sectors
allows us to provide industry-specific solutions to customers around the world. Get in touch with us for everything from logistical support to scheduling a pick up – no issue is ever
too small for us to lend you a hand. So contact us right away so we can help you meet all your international shipping needs.
24-hr Customer Service Hotline
1800 888 388
Contact us today so we can assist you with your first shipment – please visit: http://www.dhl.com.my/en/contact_center/contact_express.html
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Welcome
Introduction
Steps to good packaging
Packaging solutions for
temperature sensitive shipment
DHL EXPRESS
PACKING GUIDE
Protect your shipment with good and quality packaging
Page 21
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Welcome
Introduction
Steps to good packaging
Packaging solutions for temperature sensitive shipment
Welcome
Welcome
Introduction
Steps to good packaging
Packaging solutions for
temperature sensitive shipment
INTRODUCTION
Thank you for using DHL Express for your international express shipping needs.
DHL is committed to delivering your shipments with speed and care. Since shipments are handled
frequently through our different facilities, it is recommended that they are properly packed and secured.
Here are some packaging tips and helpful advice on preparing your shipment.
Depending on shipment origin/destination, restrictions may apply for some commodities. Please contact
the local DHL Customer Service team for more information.
Note that DHL will accept no liability for the packaging advice it provides. The customer remains
responsible in ensuring that their shipment’s packaging is adequate for transportation.
Page 22
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Welcome
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Steps to good packaging
Packaging solutions for temperature sensitive shipment
Welcome
Welcome
Introduction
Steps to good packaging
Packaging solutions for
temperature sensitive shipment
Choice of right materials
1
Choose the
right materials
Pack with
appropriate
techniques
2
Seal & palletize
smartly
3
Indicate handling
instructions
1. Packaging Materials
To avoid damages to your article during transit, always pack with materials that give adequate protection and
cushioning. Consider your article’s size, weight, shape, fragility and value to help you choose the right packing materials.
Consider Content Size and Packaging Options
• Under-filled boxes may collapse
• Overloaded boxes may burst
• Do not exceed the weight specification of the shipment container
Page 23
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Steps to good packaging
Packaging solutions for temperature sensitive shipment
4
Welcome
Welcome
Introduction
Steps to good packaging
Packaging solutions for
temperature sensitive shipment
Choice of right materials
2. External Protection
Packaging
Features
Suitable for
Box
• Most commonly used and suitable way to pack your shipment because of the range of sizes, shapes,
materials and accessories used to strengthen and secure them
• Available in a variety of specifications for different loading capacity
• Triple-walled feature provides better strength and protection
• Protection level diminishes after use
• Cardboard envelopes for lightweight documents
• Use cushioned, padded or bubble envelopes to carry things like discs, tapes and small electronic parts
• Do not use envelopes made of fabric
DHL branded flyer bags are available in two sizes:
• Standard DHL Flyer: For flat documents and small binders with a maximum weight of 2kg
• Large DHL Flyer: For flat documents, ring binders and small boxes with a maximum weight of 4kg
• Designed to ship documents or printed materials that need to be rolled or cannot be folded
Printed materials
Garments
Light materials
Envelope
Flyer
Tubes
Wooden Crate
• Provides great protection for extremely fragile articles
• Works best for single-piece content which is heavy , and/or flat and exceeding 60cm x 60cm x 30cm
Metal Crate
•
•
•
•
Plastic Crate
Page 24
Provides better security and greater protection for extremely fragile articles
Works best for single-piece content which is heavy
Provides great protection for articles that are sensitive to temperature
Good for holding content which is in semi-liquid/liquid form
Lightweight documents
Small electronic parts
Discs
Binded documents
Flat materials
Ship maps
Blueprints and architectural plates
Paintings or drawings
Posters
Car engines
Framed paintings
Moulds
Aircraft engines
Art pieces
Medical instruments
Musical instruments
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Steps to good packaging
Packaging solutions for
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Choice of right materials
3. Internal Protection
Type of material
Used for
Bubble Wrap
Cushioning
Void Fill
Surface Protection
✓
✓
✓
Divider
Other Specific Function
interleaving
- 3/6 inch: good for
lightweight products
blocking
- 5/16 inch: good for medium
weight products
bracing
Foam Wrap
✓
✓
✓
Foam Peanuts
✓
Air Bags
✓
Crumpled Paper
✓
✓
Corrugated Inserts
✓
✓
✓
✓
shock absorption
Cardboard
Chipboard
Page 25
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Introduction
Steps to good packaging
Packaging solutions for
temperature sensitive shipment
Choice of right materials
DHL Packaging and Specifications
Dimension
Maximum Weight
of Contents
160mm(L)x160mm(W)x927mm(H)
5.5KG
Express Flyers Standard
410mm(L)x310mm(W)
2.0KG
Express Flyers Large
525mm(L)x380mm(W)
3.0KG
Express Easy Envelope
275mm(L)x10mm(W)
0.5KG
Express Box 2*
337mm(L)x182mm(W)x100mm(H)
1.0KG
Express Box 3*
337mm(L)x322mm(W)x100mm(H)
2.0KG
Express Box 4*
337mm(L)x322mm(W)x180mm(H)
5.0KG
Express Box 5*
337mm(L)x322mm(W)x345mm(H)
10.0KG
Express Box 6*
417mm(L)x359mm(W)x369mm(H)
15.0KG
Express Box 7*
481mm(L)x404mm(W)x389mm(H)
20.0KG
Express Box 8*
541mm(L)x444mm(W)x409mm(H)
25.0KG
Jumbo Box 5
337mm(L)x322mm(W)x345mm(H)
10.0KG
Jumbo Box 8
541mm(L)x444mm(W)x409mm(H)
25.0KG
Express Pallet
808mm(L)x808mm(W)x784mm(H)
100.0KG
Description
Express Triangel Tube
*Available at DHL Service Point outlets only.
Page 26
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Steps to good packaging
Packaging solutions for
temperature sensitive shipment
Pack with appropriate techniques
Packaging Quality Matters
•
•
•
•
•
Avoid using damaged containers or boxes
Always use high quality wrapping and cushioning/filler materials
Consider the strength and durability of your chosen packaging
Always remove old labels and stickers when re-using boxes
Repack any gifts as decorative wrapping is not suitable for shipping
A.A.Basic
Basic
Packing
Packing Protection
Protection
Level:
Level:
B. B.Internal
Internal
Packing
PackingProtection
Protection
Level:
Level:
Suitable
Suitable
for for
non-fragile
non-fragile
articles
articles
(e.g.(e.g.
printed
printed
matters,
matters,
machinery
machinery
parts,
parts,
metal
metal
parts)
parts)
1
2
Suitable
Suitable
for for
fragile,
fragile,
large
large
andand
flatflat
articles
articles
(e.g.(e.g.
photo
photo
frames,
frames,
marbles,
marbles,
clocks)
clocks)
1
1
1
2
2
2
3
3
1 Put
1 the
Put article
the article
into into
a plastic
a plastic
bag bag
to minimize
to minimize
effects
effects
of of
humidity
humidity
and and
stains.
stains.
1 Fully
1 Fully
wrapwrap
the article
the article
withwith
at least
at least
4-inch
4-inch
thickthick
of Cohesive
of Cohesive
Bubble
Bubble
smallsmall
partsparts
suchsuch
as screws,
as screws,
nails,nails,
railsrails
and and
bearings
bearings
in in
2 Collect
2 Collect
Wrap
Wrap
to provide
to provide
adequate
adequate
cushioning.
cushioning.
a separate
a separate
sealed
sealed
container.
container.
the wrapped
the wrapped
article
article
in a in
container
a container
and and
fill any
fill any
voidvoid
space
space
2 Place
2 Place
1 and
1 and
2 in
2 a in
3 Place
3 Place
container
a container
and and
fill any
fill any
voidvoid
space
space
withwith
withwith
foamfoam
peanuts.
peanuts.
©
©
crumpled
crumpled
paper
paper
/ Bubble
/ Bubble
WrapWrap
/ foam
/ foam
peanuts
peanuts
/ pad.
/ pad.
3 Seal
3 Seal
the container.
the container.
the container
the container
4 Seal
4 Seal
Page 27
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Pack with appropriate techniques
C. Box-in-Box Packing
Protection Level:
Suitable for fragile, small, thin and irregular-shaped articles (e.g. vases, glasses, lamps, circuit boards)
1 Prepare 2 boxes that are of at least 7-inch difference in all
dimensions.
2
2 Pad all edges, corners and burrs of the article and wrap it fully
with Bubble Wrap.
3 Place the article in Box 1 and fill any void space with foam
peanuts, then seal it.
3
4 Cushion Box 1 with at least 4-inch thick of Bubble Wrap.
BOX 1
4
5 Place the sealed and wrapped Box 1 in Box 2, fill any void
space with crumpled paper / Bubble Wrap / foam peanuts /
pad, then seal it.
BOX 1
5
5
BOX 2
Tips:
!
!
!
!
Put masking tape on any glass surface to prevent splintering, in case of breakage in transit.
Use Anti-Static Bubble Wrap for television sets, computer monitors and printers.
Remove all attachments and wrap individually. Wrap printer cartridges separately in a plastic bag to prevent ink or powder leakage.
Use original manufacturer’s packaging as Box 1, especially for computers, computer peripherals/servers, video and audio players/devices.
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Welcome
Introduction
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Packaging solutions for
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Pack with appropriate techniques
LIQUID AND POWDERS
• Ensure liquids are stored in leak-free containers, protected with a lightweight, strong, internal material such as styrofoam
and sealed within a plastic bag
• Seal semi-liquids, greasy or strong-smelling substances with adhesive tape and wrap in grease-resistant paper
• Place powders and fine grains in strong plastic bags, securely sealed and then packed in a rigid fiberboard box
• Use “Arrow Up” stickers for non-solid materials
• Keep in mind that poor packaging may cause damage to surrounding items, machinery and other shipments
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Packaging solutions for
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SEALING AND PALLETIZING TIPS
Seal your corrugated box with H-shape taping for maximum strength.
Tips:
! Use a strong tape with width of at least 2 inches
! Apply H-shape taping to the top and bottom of the box.
Pallets can provide additional exterior support to your shipment, particularly for items that require lifting by manual pallet truck or when there are multiple items in one lot.
Palletizing Guide
1. Do not stack cartons outside the pallet’s edge
Page 30
2. Protect the edges of the stack with paper
edge protector
3. Use paper boards to protect all surfaces
4. Wrap stretch film around the pallet to avoid cartons
falling apart
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Packaging solutions for
temperature sensitive shipment
SEALING AND PALLETIZING TIPS
Securing Methods
•
•
•
•
•
Shipments must be securely banded, bolted or stretched, shrink-wrapped to the forkliftable base
Use 70 gauge minimum stretch or shrinkwrap and secure it to the base of the skid
Banding material can include steel, rayon, polypropylene, nylon or polyester strapping
Use a minimum of two bands (tightly secured) through the skid or pallet voids and around all boxes
If applicable when bolting, consider using shock absorber connections or cushioned skids
Tips for Skid Loading and Stacking
• Attempt to follow all carton orientation symbols or verbiage (e.g., “TOP LOAD ONLY”, “DO NOT STACK”,
“THIS SIDE UP”)
• Distribute weight evenly on the skid or pallet to avoid excess weight being placed on box contents
• Stack boxes squarely on the skid or pallet to the edge (do not overhang) and corner to corner to maximize
compression strength
• Top of skid or pallet must be flat to minimize chances of lost or damaged boxes (pyramid stacking is
unacceptable)
• Place angleboard (corner protectors) along the edges of boxes to prevent crushing
• Cover the top layer to protect the unitized load from the weather
• Provide clear Shipper and Receiver addresses completely on labels and stickers
• An extra address label placed inside the package is a good precaution
• All packages must be sealed but remember that they can be opened by customs authorities for inspection
• Avoid using masking tape, rope, string or wrapping paper to seal your shipment
• Never use black colored stretch film to seal or protect your shipments
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Packaging solutions for
temperature sensitive shipment
SEALING AND PALLETIZING TIPS
Tapes
A good seal helps to strengthen your package. DHL recommends the following:
• Polypropylene tape
• Vinyl adhesive tape
• Fiber-reinforced paper
Avoid kraft paper tape, household cellophane tape, masking tape, string or rope. Using these materials may result in torn or missing labels and damage to
the package.
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SEALING AND PALLETIZING TIPS
Wrapping Paper and Films
• The use of wrapping paper around boxes or non-contained objects is only recommended:
– for textile item
– to prevent damages caused by dust or oil-based substances
• Remember to enclose wrapped objects in a box for added protection
• Heated shrink wrap and stretch films may be used to consolidate multiple boxes on a pallet for stability and
protection
–They are not suitable for all commodities because the high temperatures used in the heat-shrinking
technology may damage the contents of your shipment.
– When using these films, affix the labels on the boxes and not on films.
–Do not use black colored film.
Strapping
Strapping is an ideal way to strengthen your shipment when applied correctly.
• Common types of strapping:
– Polypropylene strapping is easier to handle and costs less, but it is not as strong as the following
strapping:
– Polyester strapping stretches less than polypropylene under high temperatures, it is stronger and
maintains its properties when wet. It replaces steel in many cases because of its lower cost.
– Metal strapping is best for extremely heavy loads, since it does not stretch. It is only recommended to be
used on wooden crates.
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Packaging solutions for
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HANDLING INSTRUCTIONS
Proper use of handling instruction labels can help ensure the appropriate handling of your shipment during
transit. Here are examples of commonly used labels.
A Up Arrow
The upward arrows show the direction that the package must be trasported handled and storedin.
B Fragile, Handle with Care
The package should be handled carefully and never be tipped over or slung.
C Keep Dry
The pckage must be expected from excessive humidity and stored undercover
A
Page 34
B
C
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PACKAGING OPTIONS FOR
EVERY TEMPERATURE
At DHL Express, we know how critical the maintenance of a defined temperature range is for your shipments.
We therefore developed an extensive range of packaging solutions that you can choose from. The different
box sizes within each temperature range allow you to choose the most efficient solution whilst ensuring
temperature accuracy and stability.
Due to the sensitivity of shipments, DHL Thermo Packaging is designed to handle ambient, controlled at room
temperature, chilled or frozen shipments, with capabilities in place for monitoring during transit in our network.
Where required, DHL Express can also provide Dry Ice or Coolant Wrap preconditioning service. Please contact
your Sales Executive to find out more about these solutions.
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Packaging solutions for
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AMBIENT TEMPERATURE SOLUTIONS
Ambient
Our ambient boxes are delivered as complete solutions that include Absorbent Sleeves, Pressure Bags, Coolant
Wraps and packaging instructions within the box.
Ambient Non-insulated solution
C
50
40
30
1. Ambient Non-insulated
For the shipment of non-temperature controlled UN 3373 Ecological Substances, Category B.
20
10
0
-10
Ambient Non-insulated Temperature solutions in one size
Contents
External Dimensions
Product Space
1 x Outer Carton
1 x 95kPa Bag
1 x Absorbent Sleeve
1 x Bubble Bag
23.5 x 19.4 x 12.1 cm
6 x 10 ml vials
-20
-3-40
2. Ambient insulated
For the shipments of temperature controlled UN3373 Biological Substances, Category B. An additional insulated
liner gives your ambient temperature shipments more protection against changes in outside temperature.
C
Ambient insulated Temperature solutions in one size
50
Contents
External Dimensions
Product Space
30
1 x Outer Carton
1 x 95kPa Pressure Bag
1 x Absorbent Sleeve
1 x Air Pillow
2 x Coolant Wrap
1 x Insulated Liner
23.5 x 19.4 x 12.1 cm
6 x 10 ml vials
Page 36
40
20
10
0
-10
-20
Ambient Insulated
temperature solution
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Packaging solutions for
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AMBIENT TEMPERATURE SOLUTIONS
3. Ambient extreme
This unique packaging system provides thermal protection from extreme temperature fluctuations that might
occur during transit, change of season or geography. Using DHL’s ambient extreme packaging will keep the
temperature of your ambient shipments above 0° C for 48 hours.
Ambient Extreme
temperature solution
C
50
40
30
20
Ambient Non-insulated Temperature solutions in one size
10
Contents
External Dimensions
Product Space
-10
1 x Outer Carton
1 x 95kPa Pressure Bag
1 x Absorbent Sleeve
2 x Coolant Wrap
1 x EPS Box
28.9 x 24.1 x 17.8 cm
6 x 10 ml vials
Page 37
0
-20
-3-40
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CONTROLLED ROOM TEMPERATURE SOLUTIONS
Designed to cope with a controlled room temperature environment between 15º and 25º C for up to 72 hours.
The boxes are available in small, medium and large sizes and are supplied with different sized Pharmacool
Cassettes. Handling instructions for summer and winter temperature profiles are provided to allow for correct
preconditioning of the Pharmacool Cassettes.
Controlled Temperature solutions boxes available in Small, Medium and Large sizes
Small
Medium
Content
External Dimensions
Product Space
Temperature and
Duration
1 x Outer Carton
1 x EPS Insulated Cooler
6 x 1350g Pharmacool Cassettes
1 x Product Carton
47.5 x 44.0 x 37.0 cm
25.0 x 21.4 x 13.0
(7 litres)
15° to 25° C
for 72 hours
1 x Outer Carton
1 x EPS Insulated Cooler
6 x 2400g Pharmacool Cassettes
1 x Product Carton
56.4 x 51.4 x 43.5 cm
1 x Outer Carton
1 x EPS Insulated Cooler
2 x 2000g Pharmacool Cassettes
4 x 3000g Pharmacool Cassettes
1 x Product Carton
63.2 x 53.2 x 50.5 cm
34.4 x 26.4 x 15.3
(14 litres)
15° to 25° C
for 72 hours
C
Controlled room
temperature solutions
in three sizes
50
40
30
20
10
0
-10
-20
Large
Page 38
38.5 x 28.5 x 25.0
(28 litres)
15° to 25° C
for 72 hours
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CHILLED TEMPERATURE SOLUTIONS
Packaging solutions for
temperature sensitive shipment
Chilled temperature solution
with medium sized box
C
50
40
Designed to cope with a chilled temperature environment between 2º and 8º C for up to 108 hours. Box
sizes are the same as those used to ship contents at controlled room temperatures. The preparation of the
Pharmacool Cassettes will create a chilled environment which be maintained for the desired time. Instruction
sheets guide you through the correct preparation process.
30
20
10
0
-10
-20
-3-
Chilled Temperature solutions available in Small, Medium and Large sizes
-40
Content
External Dimensions
Product Space
Temperature and
Duration
Small
1 x Outer Carton
1 x EPS Insulated Cooler
6 x 1350g Pharmacool Cassettes
1 x Product Carton
47.5 x 44.0 x 37.0 cm
25.0 x 21.4 x 13.0
(7 litres)
2° to 8° C
for 85 hours
Medium
1 x Outer Carton
1 x EPS Insulated Cooler
6 x 2400g Pharmacool Cassettes
1 x Product Carton
56.4 x 51.4 x 43.5 cm
34.4 x 26.4 x 15.3
(14 litres)
2° to 8° C
for 108 hours
1 x Outer Carton
1 x EPS Insulated Cooler
2 x 2000g Pharmacool Cassettes
4 x 3000g Pharmacool Cassettes
1 x Product Carton
63.2 x 53.2 x 50.5 cm
38.5 x 28.5 x 25.0
(28 litres)
2° to 8° C
for 96 hours
Large
Inside of box showing
Pharmacool Cassettes
C
50
40
30
20
10
0
-10
-20
-3-40
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FROZEN TEMPERATURE SOLUTIONS
Designed for sending contents at temperatures below minus 20º C. Dry Ice is the most commonly used
refrigerant to keep product or samples frozen. Dry Ice is available in several shapes and forms such as pellets,
sticks or plates. For transport by air, dry ice is regulated and considered a dangerous good. Dry Ice sublimates
and displaces oxygen, boxes therefore should never be hermetically sealed when they contain dry ice. These
frozen temperature solutions ensure that air pressure does not build up but also an environment below minus
20º C can be maintained for up to 129 hours.
A Dry Ice supply service can be arranged separately. Please speak to your DHL Sales Executive to
learn more about it.
Frozen Temperature solutions available in Small, Medium and Large sizes
Content
External Dimensions
Product Space
Temperature and
Duration
Small
1 x Outer Carton
1 x EPS Insulated Cooler
31.0 x 31.0 x 32.0 cm
9.5 x 9.5 x 13.5
or 6 x 10 ml vials
<-20° for 124 hours
Medium
1 x Outer Carton
1 x EPS Insulated Cooler
34.8 x 34.8 x 36.4 cm
10.0 x 10.0 x 2.5
or 12 x 10 ml vials
<-20° for 122 hours
Large
1 x Outer Carton
1 x EPS Insulated Cooler
39.5 x 39.5 x 44.8 cm
18.0 x 14.5 x 15.0
or 36 x 10 ml vials
<-20° for 129 hours
Page 40
Frozen temperature
solutions in three sizes
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COMBINATION TEMPERATURE SOLUTIONS
Combination: Frozen and Ambient
The combination temperature solution is an addition to the DHL Thermo Packaging range that can
accommodate the shipping of frozen and ambient samples within a single box.
Combination Temperature solution in one size
Content
1 x Outer Carton
2 x EPS Cooler
2 x Cooler Wraps
External Dimensions
Product Space
Temperature and
Duration
29.5 x 24.4 x 44.2 cm
6 x 10 ml vials Ambient
and
6 x 10 ml vials Frozen
<-20° for 72 hours
(for the Frozen element)
C
Combination temperature solution
50
40
30
20
10
0
-10
-20
-3-40
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PACKAGING ACCESSORIES
All DHL Thermo Packaging items are delivered as box solutions containing all accessories that are needed to
prepare and ship your temperature-sensitive contents. Should you require additional accessories, these can be
ordered separately as well.
Absorbent sleeves
Accessories
External Dimensions
Internal Dimensions
Pressure Bag
95kPa
Small
27.5 x 17.5 cm
6 x 10 ml vials
Pressure Bag
95kPa
Medium
36.0 x 28.5 cm
36 x 10 ml vials
Pressure Bag
95kPa
Medium
45.7 x 33.0 cm
48 x 10 ml vials
Absorbent Sleeve
N/A
N/A
Coolant Wrap
N/A
N/A
Coolant Wraps
Specimen Pressure Bags in three sizes
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A GREAT OPPORTUNITY
TO COMBAT CLIMATE CHANGE
DHL recognizes that its business operations may impact the environment, and has therefore been actively pursuing environmental
initiatives as part of its corporate social responsibility and service to customers.
Find out how you can help in by joining our environmentally friendly practices and initiative.
http://www.dhl.com/en/about_us/sustainability/gogreen.html
www.dhl.com
©DHL
©DHL Express
DHL® and DHL Express® are registered trademarks of Deutsche Post AG / DHL Operations B.V. / DHL International GmbH