For Financial Adviser use only. Not approved for use with customers. Understanding underwriting A guide to medical conditions and the underwriting process Retirement Retirement Retirement J18397_PT15357_0417.indd 1 Investments Insurance Health Investments Insurance Health Investments Insurance Health 26/04/17 8:13 pm Contents 3Welcome 4 What is underwriting? 5 The proposal form 6 Medical evidence 8Decisions 10 Medical conditions guide 26 Underwriting factors: 28 •Medical – the digestive system 33 •Medical - the respiratory system 37 •Medical – the endocrine system 41 •Medical – the central nervous system 45 •Medical – mental illness 47 •Medical – the musculoskeletal system 53 •Medical – tumours 57 •Build 59 •Smoking 60 •Alcohol 61 •Drugs 62 •Residence and travel 63 •Financial underwriting J18397_PT15357_0417.indd 2 26/04/17 8:13 pm Welcome For some advisers, underwriting is something of a dark art: a process into which some proposals go and, sometime later, policies appear – or not, as the case may be. Traditionally, the underwriting process began with the proposal for cover and the questions within it. In recent years, though, we’ve seen alternatives emerge to having all the questions contained in a lengthy initial application form. With tele-interviewing and tele-underwriting, for instance, some or all of the underwriting questions are handled during a telephone conversation. Shifts like this have sped up the initial application process. But they can cause problems further down the line. If you or your client weren’t aware that further evidence would be needed, for example, getting covered can take a lot longer than expected. Frustration abounds. That’s where this guide can help. It’s not supposed to teach you how to be an underwriter. But it should help you better understand: l the questions we ask on a proposal and why we want the answer l your customers’ disclosures and what they’re likely to mean in terms of their application(s) l the types of additional medical evidence we ask for and why l the decisions we make and how we can help you to explain these to your customers. By improving your understanding of these areas, you’ll be able to help your client disclose the correct information and advise them if their cover will take a little longer to come through. Michael Whyte Aviva UK Life aviva.co.uk 3 J18397_PT15357_0417.indd 3 26/04/17 8:13 pm What is underwriting? All proposals for life insurance and critical illness cover go through a risk assessment process called underwriting. The purpose of this is to determine: l a person’s eligibility for the cover they are seeking l the premium they should pay. The application process allows us to gather all the information we need to underwrite your client. We use their age, personal circumstances and smoking status to determine their basic premium – but we also consider a number of other factors, which we’ll explain later in this guide. While all Protection applicants are underwritten most will be accepted from their application alone. But by using expertly trained underwriters and cutting edge technology to assess applications, we ensure that even more complex cases are handled as quickly as possible. The technology we use to speed up decisions We use ‘intelligent underwriting systems’ to speed up the underwriting process. These are what you use when you submit an application on aviva.co.uk/adviser. They use hard-coded rules, created by us, to generate underwriting decisions at the time you submit an application. The systems only ask questions that are relevant to the details you have entered. And, depending on the answers provided, they can ask further questions when we need more information to give a decision. These systems help us increase acceptance rates at the point of application. An extra benefit of using these systems is that they can help reduce the amount of additional evidence we need. And because less human intervention is needed, it can lower processing costs and improve the consistency of our decisions. They also generate some useful management information, which helps us to refine our question sets further. How do you become an underwriter? Most underwriters are trained apprentice-fashion because the role and responsibilities call for significant experience as well as technical knowledge. A skilled underwriter combines a thorough knowledge of medical conditions and risk, and it can take many years to achieve Aviva’s full underwriting authority. At Aviva we have an underwriting academy, which all our underwriters have to go through. The Chartered Insurance Institute (CII) also offers a professional qualification, the Diploma in Life and Disability Underwriting, which many Aviva underwriters hold or are studying towards. 4 Understanding underwriting J18397_PT15357_0417.indd 4 26/04/17 8:13 pm The Proposal Form The proposal completed by the customer/adviser forms the basis of the insurance contract between the insurer and the insured and includes questions about build, personal and family medical history, occupation and pastimes. Past and present medical history – where requested it is essential to provide dates of treatment, frequency of symptoms and whether investigations or consultations are ongoing/outstanding. Height and weight – if a proposer falls outside our standard limits, determined by their Body mass Index (BMI) then we will increase their premium. Inherited Conditions – the proposal explains the details of inherited conditions and family history that the customer needs to tell us about. Smoking – as well as determining whether or not an applicant is charged smoker rates, very high consumption may result in a further increase in premium. Our definition of a non-smoker is someone who has not used tobacco products – cigarettes, cigars, pipe tobacco, chewing tobacco or the use of nicotine replacement products (such as e-cigarettes) – in the 12 months prior to their proposal. Occupation – very few occupations will result in a premium increase for life and Critical Illness. However the nature of duties can affect acceptability for Premium Protection or the definition of disability under Total Permanent Disablement (if Critical Illness is selected). Occupation is important for Income Protection for both premium setting and underwriting. The more accurate and precise you can be in providing details of the occupation, and where requested the industry involved, the easier it will be to assess. Recreational activities – a number of activities can carry elements of additional risk depending on the standard and frequency with which they are practiced. Sometimes extra questions are needed to help us understand the extent of that risk. Overseas travel – some overseas countries represent an increased risk due to health. Full details of any recent travel (within last 5 years) or residence outside of the European Union, North America, Australia, and New Zealand are needed together with details of any plans or expectations the customer may have of travelling outside of these areas within the next 2 years. Normal holiday travel of less than 30 days can be discounted. More details about the above are in “Underwriting Factors” Alcohol consumption – we do ask about drinking habits but please note moderate social drinking will not affect premiums. Recreational drug use – we need to know about “recreational” drug use in the last 5 years. Recreational drugs include, but are not limited to, cocaine, heroin, amphetamines and solvents. aviva.co.uk 5 J18397_PT15357_0417.indd 5 26/04/17 8:13 pm What medical evidence could be requested? When we are unable to make a decision based on the information provided on the proposal form, additional medical evidence can be requested to assist the underwriter in their decision making. Mini screening Just how much evidence will depend upon the information provided by the customer as part of their initial application. Blood pressure, height and weight measurements and a urine test are carried out. We may also require an HIV test or cotinine test to confirm the customer’s smoking status and is simple to perform and requires a sample of saliva. If one of these tests is required you and your customer will be informed. Sometimes medical evidence may be automatically required due to the customer’s age or the level of cover they are seeking (see Section 7: Automatic Medical Underwriting Requirements). These are simple screenings carried out by a nurse, usually in the person’s own home at a time convenient to the customer. The additional medical evidence an underwriter may call for include: General Practitioner’s (GP’s) report These are obtained from a person’s own doctor. In order to proceed a customer gives us permission to approach their doctor (under the Access to Medical Reports Act) for a report which customers can elect to view before the report is sent to us. The report is in a standard industry format and the information that the doctor will provide to the insurance company will include: a) Details of the customer’s current state of health and any treatment they are currently taking. b) Details of relevant past medical history (including any investigations or tests, which have taken place at any surgery, clinic or hospital). c) Details of any medical investigations, referrals or treatment that is awaited. d) Details of any medical conditions known to occur within the family. 6 Understanding underwriting J18397_PT15357_0417.indd 6 26/04/17 8:13 pm Nurse tele-interview Electrocardiograph (ECG) Occasionally we will ask a nurse to telephone the customer to ask some further questions about something they have disclosed on the proposal. This phone call doesn’t usually last more than 10 minutes and will be carried out at a time convenient to the customer. An ECG is an electrical recording of the heart. It enables doctors to understand far more about the condition of the heart muscle and the rate and rhythm of the heart. Medical examination This is usually carried out by an independent examiner, selected and arranged for us by a third party provider of medical services. Such examinations tend to be called for when the cover amount is large, the customer is of above average age, or where the customer may have a medical condition about which we need more information. The examination is usually in two parts. The first includes a detailed questioning by the doctor of the applicant’s medical and family history, drinking and smoking habits. The second is a full examination including, heart, chest, blood pressure and urinalysis. If an HIV test is required, this will be performed at the same time from either a sample of saliva or blood. HIV tests We use saliva and blood testing. The nurse or doctor sends the samples directly to the laboratory. The results are sent to Aviva. In the unlikely event that a positive result occurs, this is sent directly to the Chief Medical Adviser who deals personally with the situation. The proposer will be told the result of an HIV test. Microscopic urinalysis (MSU) The microscopic urinalysis is the study of the urine under the microscope to identify any cells, bacteria and clumps of cells or debris called casts. Fasting lipids estimation (FLP) A blood test which measures the key blood fats that can indicate an increased risk of heart disease. Full blood profile (FBP) Full Blood Profile (Haematology, Biochemistry including Renal and Liver Function and Fasting Lipids Estimation). Prostate specific antigen screening (PSA) A blood screening test which can detect presence of an asymptomatic cancer of the prostate. aviva.co.uk 7 J18397_PT15357_0417.indd 7 26/04/17 8:13 pm Underwriting Decisions The final decision on a protection application will be one of the following. Different decisions may apply to different benefits. Standard rates The application is accepted as originally quoted. This will be the case for the majority of applicants. So a life whose risk of dying is considered to be twice that of a standard risk will be loaded at 200% (or plus 100%). These loadings will normally result in a straightforward increase in the premium. Thus this loading will result in the premium increasing by 100%. For some policies this loading will vary according to age. Temporary loadings Exclusions An exclusion means that if the insured event occurs in a specific circumstance then the cover amount will not be paid. They are very rarely applied in life assurance but are more common in critical illness and income protection. For instance a recurring back problem may need to have an exclusion applied for any claims related to the back. Permanent loadings These are used when the additional risk is thought to continue for the duration of the policy. The loading applied is usually by the numerical rating system which is calculated as a factor of the basic mortality risk of 100% - usually in 25% steps. Some increased risks are assessed as being constant or higher in the first few years. Here a cash extra may be charged and applied temporarily during the period of high risk. This extra is calculated as a factor of the cover amount and usually expressed as a ‘per mille’ loading. Thus a one per mille loading will add an extra £1 per £1000 cover amount per year. For a cover amount of £200,000 this would lead to an extra £16.67 being charged per month(£200,000 x 1%)/12. Combinations of extra mortality loadings and cash extras may be charged. Examples Reason Loading Detail Medical Male, aged 51, Mild heart attack 2 years ago. Now fit and well Plus 150% Extra Mortality (EM) = plus 9 years to age Medical Female, History of invasive breast cancer. Confined to axilliary lymph nodes only. Treatment ceased 4 years ago. Temporary cash extra of 15 per mille for 6 years. Permanent cash extra of 12 per mille. Build Female aged 36. 5 feet 6 inches. 15 stone 12 lbs Plus 50%EM = plus 4 years to age Lifestyle Aged 38. Heavy smoker 40 cigarettes per day Plus 50%EM = plus 4 years to age Occupation Scaffolder. Regularly working at heights > 15m 2 per mille Pursuit Amateur mountaineering. Heights up to 7000m (Alps) several times a year. 4 per mille Decline Defer If the risk is too great then an application will be refused. If the risk is too high but may improve then an application may be deferred for a specific period. This means that after this time has elapsed then a new proposal could be considered. This would be subject to underwriting. Also used when an individual is undergoing or awaiting tests or investigations. Without the results of these it is not possible to make a full assessment. 8 Understanding underwriting J18397_PT15357_0417.indd 8 26/04/17 8:13 pm A Guide to Medical Conditions We have included some of the most common medical conditions we encounter and have incorporated: l a brief explanation of each condition l the usual evidence needed to underwrite l the most likely underwriting decision l case studies. aviva.co.uk 9 J18397_PT15357_0417.indd 9 26/04/17 8:13 pm Medical Condition Guide – Rating Key LIFE MILD MODERATE SEVERE up to 75% EXTRA MORTALITY 100 – 150% EXTRA MORTALITY 175% and over EXTRA MORTALITY CRITICAL ILLNESS & INCOME PROTECTION MILD up to 50% EXTRA MORBIDITY MODERATE 75 - 100% EXTRA MORBIDITY SEVERE 125% and over EXTRA MORBIDITY 10 Understanding underwriting J18397_PT15357_0417.indd 10 26/04/17 8:13 pm Angina What is the condition? Case study Chest pain associated with coronary heart disease (narrowing of the blood vessels that carry blood to the heart). This leads to inadequate blood flow to the heart muscle. Client (aged 56) disclosed angina and a copy of his medical records revealed: What information do we need? Stable angina diagnosed three years ago, occasional symptoms only, no other risk factors. A GP report. Underwriting decision: +150 for life. CI, income protection and TPD declined. Please note: Further reading: British Heart Foundation www.bhf.org.uk lOur decision will depend on the applicant’s age, frequency and severity of symptoms, the extent of the heart disease (for example, how many vessels are affected, if known), and the presence of any other risk factors. lWe can’t offer any type of cover if the applicant was under 40 when the condition started. lIf angina was diagnosed in the last six months, we’ll postpone cover. lWe can’t offer any cover if the applicant has both angina and diabetes. lWe can’t offer critical illness cover for an applicant with angina. Decision guide CI IP TPD Severity Life Stable, infrequent/ minor symptoms Moderate Decline Decline Decline Frequent symptoms Severe Decline Decline Decline Severe Decline Decline Decline Decline aviva.co.uk 11 J18397_PT15357_0417.indd 11 26/04/17 8:13 pm Arthritis What is the condition? A disease affecting one or more components of a joint (cartilage, lining, bone), usually with accompanying inflammation. Arthritis can affect people of all ages, and there are various different types. The most common forms of arthritis are: lOsteoarthritis – the most common type of arthritis in the UK, usually developing in those aged 50+. It’s caused by erosion of the cartilage resulting in bone surfaces rubbing together. lRheumatoid arthritis – a condition in which the body’s immune system targets the joints, leading to pain and swelling. Women are three times more likely to be affected than men. Sufferers can also develop problems with other tissues and organs in their body. lAnkylosing spondylitis – an inflammatory disorder of the spine. What information do we need? l Type of arthritis and joints involved. l Frequency and severity of symptoms. l Time off work/impact on daily activities. lTreatment. If we don’t get enough information from the application, we may request a nurse tele-interview. Or, if the condition appears more severe, we may need a GP report. Please note: Decision guide Severity Life CI IP TPD Minimal pain/ swelling, occasional treatment OR Exclusion Exclusion Exclusion Moderate disease activity, frequent or continuous treatment Mild/ Moderate Exclusion Decline Decline Chronic active disease with restricted activities of daily living Moderate/ severe Decline Decline Decline Case study: Client disclosed rheumatoid arthritis with slight deformity and limitation of movement in the affected joints (hands/knees/feet). Continuous anti-inflammatory drug therapy required. Underwriting decision: +75 for life, CI OR but arthritis excluded, IP and TPD declined. Further reading: Arthritis Research UK, http://www.arthritisresearchuk.org/ Rheumatoid arthritis is a named condition under our critical illness cover, so we’re likely to apply an exclusion. 12 Understanding underwriting J18397_PT15357_0417.indd 12 26/04/17 8:13 pm Asthma What is the condition? Case study: A disorder of the airways typified by recurrent episodes of wheezing, shortness of breath, chest tightness and cough. Client disclosed asthma with symptoms in the last two years but no hospital admissions, oral steroid treatment or time off work. Underwriting decision: OR for all benefits, no medical evidence required. What information do we need? Further Reading: Asthma UK, www.asthma.org.uk l Frequency and severity of symptoms. l Dates of any hospital admissions. l Time off work/impact on daily activities. lTreatment, including the prescription of steroid tablets (if so, how often and latest date). If we don’t get enough information from the application, we may request a nurse tele-interview. Or, if the condition appears more severe, we may need a GP report. Please note: Heavy smokers may receive a rating even if their symptoms appear relatively mild. Decision guide Severity CI Life IP TPD Infrequent/ minor symptoms OR OR OR OR Regular symptoms, higher dose medication, time off work Mild/ Moderate Mild/ Moderate Moderate/ severe Mild to Decline Frequent/ continuous symptoms, poor response to treatment Severe/ Decline Decline Decline Decline aviva.co.uk 13 J18397_PT15357_0417.indd 13 26/04/17 8:13 pm Back pain What is the condition? Case study: Pain/discomfort in the spinal column or supporting muscles, ligaments and tendons. Client disclosed back pain with minor symptoms and some restriction in activities, not awaiting any hospital investigations. What information do we need? Underwriting decision: OR for life and CI, IP and TPD accepted with spine exclusion. l Cause, if any. l Frequency and severity of symptoms. l Date of last episode. l Time off work/impact on daily activities. l Treatment and details of any surgery. lOccupation. lComplications (eg neurological symptoms, bowel/bladder impairment which may occur as a result of spinal nerve root compression). If we don’t get enough information from the application, we may request a nurse tele-interview. Decision guide Severity CI Life IP TPD More than 4 years since last episode OR OR OR/spine exclusion OR/Spine exclusion Current mild/ moderate symptoms OR OR Spine exclusion/ Decline Spine exclusion/ Decline Severe, disabling back pain Mild OR Decline Decline 14 Understanding underwriting J18397_PT15357_0417.indd 14 26/04/17 8:13 pm Blood pressure raised (Hypertension) What is the condition? A sustained increase in blood pressure. Blood pressure is the force of blood pushing against the walls of arteries as it flows through them. Arteries are the blood vessels that carry blood from the heart to the body’s tissues. High blood pressure means the heart has to work harder to pump blood around the body, and this increases the risk of developing heart disease or suffering a stroke. High blood pressure is a common condition which often goes undetected as it usually causes no symptoms. What information do we need? l Date of diagnosis. l Last blood pressure reading and when it was taken. lTreatment. lOther cardiovascular risk factors (height/weight, family history, raised cholesterol, smoking). If we don’t get enough information from the application, we may request a nurse tele-interview. Or, if the condition appears more severe, we may need a GP report. Decision guide Severity CI Life IP TPD Well controlled, no other risk factors OR OR OR OR Suboptimal control, high dose/ Multiple treatments Mild/ Moderate Mild/ Moderate Mild/ Moderate Mild/ Moderate Hospital treatment, poor response, multiple risk factors Severe Decline Decline Decline Case study: Client disclosed raised blood pressure diagnosed more than a year ago, takes one tablet a day, no change in treatment in the last six months, last reading six months ago and GP confirmed it was well controlled, no other risk factors. Underwriting decision: OR for all benefits, no medical evidence required (if all the required details can be obtained from the application/client phone call). aviva.co.uk 15 J18397_PT15357_0417.indd 15 26/04/17 8:13 pm Cancer What is the condition? Case study: A condition where cells in a specific part of the body grow and multiply uncontrollably. The cancerous cells can invade and destroy surrounding healthy tissue and spread (metastasise) to other areas. Malignant tumours are cancerous; benign tumours are not. Client disclosed breast cancer (grade two) diagnosed four years ago – a copy of her medical records revealed: Breast cancer diagnosed and treated completed just over four years ago, grade two, stage two, size of tumour 2.5cm, oestrogen receptor positive, no recurrence or other risk factors Underwriting decision: a temporary monetary extra of £10 per mille for 4 years for life cover. CI, IP and TPD declined. What information do we need? A GP report. Please note: lOur decision will depend on many factors, including the location of the cancer, date of diagnosis, the histology, grade (degree of cell abnormality), staging (size of the tumour, whether it has spread), and when treatment was completed. lWe may decline critical illness cover or, in some cases, we may offer it with an exclusion. Decision guide Severity Life OR/rating/ Depends on multiple Defer/ Decline factors including location, severity, how long in remission, etc. CI Decline or Exclude IP OR/ Rating/ Decline TPD OR/ Rating/ Decline 16 Understanding underwriting J18397_PT15357_0417.indd 16 26/04/17 8:13 pm Cholesterol raised (Hypercholesterolaemia) What is the condition? Case study: Cholesterol is a fatty substance which circulates in the blood. When the amount of cholesterol is raised above an acceptable level based on age and gender, it increases the risk of heart disease and stroke as fatty deposits form inside the blood vessels and hinder the flow of blood. Factors most likely to contribute to high cholesterol are a diet high in saturated fat, smoking, lack of physical activity and high alcohol intake. Client (age 50) disclosed raised cholesterol diagnosed more than a year ago, no relevant family history, not referred to specialist clinic, takes one statin tablet a day, last reading nine months ago and GP confirmed it was well controlled, no other risk factors. Underwriting decision: OR for all benefits, no medical evidence required (if all the required details can be obtained from the application/client phone call). What information do we need? l Date of diagnosis. l Last cholesterol reading and when it was taken. l Treatment, including referrals to a specialist clinic. lOther cardiovascular risk factors (height/weight, family history, raised blood pressure, smoking). If we don’t get enough information from the application, we may request a nurse tele-interview. Or, if the condition appears more severe, we may need a GP report. Decision guide Severity CI Life IP TPD Well controlled, no other risk factors OR OR OR OR Suboptimal control, some other risk factors Mild/ Moderate Mild/ Moderate Moderate Mild/ Moderate Hospital treatment, poor response to treatment Severe/ Decline Decline Decline Decline aviva.co.uk 17 J18397_PT15357_0417.indd 17 26/04/17 8:13 pm Crohn’s disease An inflammatory bowel disease which causes inflammation of the digestive system (gastrointestinal tract). It is a chronic (long-term) condition, although there can be long periods of remission. The inflammation affects the body’s ability to digest food, absorb nutrients and eliminate waste. Crohn’s disease can sometimes cause problems outside the gastrointestinal tract. Some sufferers, for example, will develop conditions affecting the joints, eyes or skin. What information do we need? l Date of diagnosis. lDate of last major attack (a major attack would generally require specific treatment, eg steroids or immunosuppressants and/or hospital admission). l Frequency and severity of symptoms. l Date and details of any surgery. lTreatment. If we don’t get enough information from the application, we may request a nurse tele-interview. Or, if the condition appears more severe, we may need a GP report. Please note: lCrohn’s disease is a named condition under our critical illness cover, so we’re likely to apply an exclusion. lIf it’s less than a year since diagnosis or the last major attack, we won’t be able to offer critical illness cover. Decision guide Severity Life CI IP TPD In remission or intermittent minor symptoms Mild Exclusion Decline Exclusion More frequent symptoms, steroids or similar, hospital admissions Mild/ Moderate Exclusion Decline Decline Frequent/ continuous symptoms, hospital admissions, poor response to treatment. Severe/ Decline Decline Decline Decline Case study: Client (age 46) disclosed Crohn’s disease diagnosed three years ago. A nurse tele-interview confirmed the last major attack was two years ago, occasional minor symptoms, no hospital admissions and no continuous treatment. Underwriting decision: +25 for life, CI accepted OR with Crohn’s exclusion, exclusion for TPD, IP declined. Further Reading: Crohn’s and Colitis UK, http://www.crohnsandcolitis.org.uk/ 18 Understanding underwriting J18397_PT15357_0417.indd 18 26/04/17 8:13 pm Depression/Anxiety What is the condition? Various conditions including depression, anxiety, stress, bipolar disorder and schizophrenia. What information do we need? lDiagnosis. l Date of onset. l Frequency and severity of symptoms. lTreatment, including referrals to a psychologist or psychiatrist. l Time off work. lDetails of any episodes of self harm, suicide attempts or suicidal thoughts. Severity Life More significant depression, more frequent time off, poor response to treatment, possible hospital inpatient Moderate/ Decline CI IP Moderate/ Decline Decline TPD Decline Case study: If we don’t get enough information from the application, we may request a nurse tele-interview. Or, if the condition appears more severe, we may need a GP report. Client disclosed a single episode of depression related to bereavement, onset 18 months ago, no longer having any treatment, no history of self harm or suicidal thought. Decision guide Underwriting decision: OR for life and CI, TPD and IP accepted with a nervous disorders exclusion. Severity Mild anxiety, stress or depression CI Life OR Mild/ More Moderate frequent symptoms of anxiety/ depression, possible hospital treatment as outpatient, some time off work IP TPD OR Exclusion Exclusion OR/ Mild Exclusion Exclusion aviva.co.uk 19 J18397_PT15357_0417.indd 19 26/04/17 8:13 pm Diabetes What is the condition? Case study: A chronic condition associated with abnormally high blood sugar levels due to the body’s inability to produce sufficient insulin (or to respond to the insulin it produces). Type 1 diabetes – the body produces no insulin whatsoever, and insulin injections are required. Type 2 diabetes – the body produces insulin, but in insufficient quantities, or the body produces insulin but becomes resistant to it. Diabetics can suffer major complications, such as heart disease, stroke, kidney failure and blindness. Client (age 45) disclosed Type 1 diabetes diagnosed 20 years ago – a copy of his medical records was obtained which revealed: Type 1 diabetes diagnosed 20 years ago, no complications or other risk factors (eg blood pressure, FH, kidney problems, overweight), excellent diabetic control, no hospital admissions. Underwriting Decision: +125 for life. CI, IP and TPD declined. Further Reading: Diabetes UK, www.diabetes.org.uk What information do we need? Depending on the details given on the application, we may be able to make an immediate decision. Alternatively, a GP report will be required. The decision will depend on the type, when diagnosed, how well the condition is controlled, and the presence of any complications or other cardiovascular risk factors (height/weight, family history, raised cholesterol, smoking) We are unable to offer critical illness cover or income protection for diabetics. Decision guide Severity Depends on multiple factors, including type, age, control, date of diagnosis, other risk factors Life Mild to Decline CI Decline IP Decline TPD Decline 20 Understanding underwriting J18397_PT15357_0417.indd 20 26/04/17 8:13 pm Heart attack What is the condition? Case study: Death of a portion of the heart muscle due to a sudden interruption in the blood supply. Client (age 55) disclosed a heart attack – a copy of his medical records revealed: Heart attack three years ago, classed as moderate (angiography showed disease in two major vessels), on treatment for hypertension, latest blood pressure reading slightly raised, no other risk factors. What information do we need? A GP report. Please note: lOur decision will depend on the applicant’s age, frequency and severity of symptoms, the extent of the heart disease (how many vessels are affected, if known), and the presence of any other risk factors. Underwriting decision: +250 (including +50 for blood pressure) for life. CI, IP and TPD declined. Further Reading: British Heart Foundation, www.bhf.org.uk lWe can’t offer any cover if the applicant was under 40 when the condition started. lIf the heart attack was within the last six months, we’ll postpone cover. lWe can’t offer any cover if the applicant has had a heart attack and has diabetes. lWe can’t offer critical illness cover or income protection for an applicant who has had a heart attack. Decision guide Severity Depends on age, symptoms, results of investigations, other risk factors Life Mild to Decline CI Decline IP Decline TPD Decline aviva.co.uk 21 J18397_PT15357_0417.indd 21 26/04/17 8:13 pm Irritable bowel syndrome (IBS) What is the condition? Case study: A long-term condition of the digestive system, causing bouts of abdominal cramps, bloating, diarrhoea and/or constipation. The exact cause is unknown, but it is thought to be related to overactivity or increased sensitivity of the gut. Psychological factors such as anxiety or stress also play a part. Client disclosed IBS diagnosed two years ago, not awaiting hospital referral/investigations/surgery, no suspicion of ulcerative colitis or Crohn’s disease, no anxiety/stress/depression symptoms requiring treatment, three days off in the last two years. What information do we need? l Date of diagnosis. l Frequency and severity of symptoms. l Investigations carried out. l Time off work/impact on daily activities. l Mental health symptoms. Underwriting decision: OR for all benefits, no medical evidence required (if all the required details can be obtained from the application/client phone call). Please note: Our decision will depend on the applicant’s age, frequency and severity of symptoms, the extent of the heart disease (how many vessels are affected, if known), and the presence of any other risk factors. Decision guide Severity CI Life IP TPD Mild, nonincapacitating symptoms OR OR OR OR More frequent and/or severe symptoms, time off work OR/Mild OR/Mild Mild/ Exclusion Mild/ Exclusion Frequent/ continuous symptoms, psychological symptoms Mild/ Mild/ Moderate Moderate Moderate/ Moderate/ Exclusion/ exclusion/ Decline Decline 22 Understanding underwriting J18397_PT15357_0417.indd 22 26/04/17 8:13 pm Multiple sclerosis (MS) What is the condition? Case study: An inflammatory disease of the central nervous system. Signs and symptoms include muscle weakness, tremor, disturbance of speech and vision, and bladder dysfunction. Client (age 32) disclosed MS – a copy of her medical records revealed: The most common type of MS is described as relapsing remitting MS. It’s characterised by recurrent attacks of symptoms with periods of remission in between. With progressive MS, symptoms continue to get worse over time, with no distinct periods of remission. MS diagnosed two years ago, relapsing remitting type, moderate disability but quite self-sufficient and socially active, unable to work full-time but can walk unaided. Underwriting decision: +150 for life. CI, IP and TPD declined. Further Reading: Multiple Sclerosis Society UK, www.mssociety.org.uk What information do we need? A GP report. Please note: lOur decision will depend on the type, frequency and severity of symptoms and the degree of disability. lWe can’t offer critical illness cover or income protection for an applicant with MS. Decision guide Severity Life CI IP TPD No or minimal Mild/ Moderate signs and symptoms Decline Decline Decline Moderate disability but self-sufficient Moderate/ Severe Decline Decline Decline Requires assistance with mobility and/or diagnosed as progressive Severe/ Decline Decline Decline Decline aviva.co.uk 23 J18397_PT15357_0417.indd 23 26/04/17 8:13 pm Stroke (CVA) What is the condition? Permanent damage to an area of the brain caused by a sudden interruption in the blood supply. This can be due to a blockage in one of the blood vessels supplying the brain or a bleed in the brain. Most strokes occur when a blood clot blocks an artery. What information do we need? A GP report. Please note: lOur decision will depend on the applicant’s age, type and severity of stroke, the severity of any residual symptoms, and the presence of any other cardiovascular risk factors (height/ weight, family history, raised blood pressure/cholesterol, smoking). lWe can’t offer any cover if the applicant is under 46 at the time of application. the stroke was within the last six months, we’ll postpone cover. Decision guide Severity Life CI IP TPD Single episode, full recovery within 6 months Moderate/ Severe Decline Decline Decline Single episode, some residual symptoms Severe Decline Decline Decline More than one episode or severe residual symptoms affecting daily activities, unable to function independently Decline Decline Decline Decline lIf lWe can’t offer any cover if the applicant has had a stroke and has diabetes. lWe can’t offer critical illness cover or income protection for an applicant who has had a stroke. Case study: Client (aged 56) disclosed a stroke 18 months ago – a copy of his medical records revealed: Stroke due to cerebral embolism, some residual symptoms but able to walk using a stick, slight memory impairment, no other risk factors, returned to part-time work in a less manual job. Underwriting decision: +150 for life. CI, IP and TPD declined. Further Reading: Stroke Association, www.stroke.org.uk 24 Understanding underwriting J18397_PT15357_0417.indd 24 26/04/17 8:13 pm Ulcerative colitis What is the condition? Severity An inflammatory bowel disease which causes inflammation and ulceration of the lining of the rectum and colon (large intestine). It is a chronic (long-term) condition, although there can be long periods of remission. Ulcerative colitis can cause complications outside the digestive system – some sufferers will develop problems with the joints, eyes and skin. It can also be a risk factor for colon cancer. What information do we need? Frequent major attacks requiring hospital admissions and frequent or continuous oral steroids Life CI Moderate/ Decline Severe IP Decline TPD Decline l Date of diagnosis. l Extent of disease, if known. Case study: l Frequency and severity of symptoms. l Date and details of any surgery or hospital admissions. Client (age 44) disclosed ulcerative colitis – a copy of her medical records revealed: lTreatment. lAssociated problems, eg joint/skin/eye problems related to UC (if so, critical illness cover is likely to be declined). If we don’t get enough information from the application, we may request a nurse tele-interview. Or, if the condition appears more severe, we may need a GP report. Ulcerative colitis diagnosed five years ago, no surgery, symptoms mild but frequent/continuous, distal disease (limited to the left side of the colon), not underweight, no complications, no hospital admissions. Underwriting decision: OR for life. CI and TPD +50, IP +100. Further Reading: Crohn’s and Colitis UK, www.crohnsandcolitis.org.uk Decision guide Severity Life CI IP TPD Occasional attacks, good response to treatment, limited disease OR/Mild Mild/ Moderate More frequent attacks, use of oral steroids or similar, more extensive disease Mild/ Moderate Moderate/ Moderate/ Moderate/ Severe Exclusion Exclusion Mild/ Mild/ Moderate/ Exclusion Exclusion aviva.co.uk 25 J18397_PT15357_0417.indd 25 26/04/17 8:13 pm Underwriting Factors Here we explain in more detail the common factors that underwriters use in their assessment: l Medical history lBuild lSmoking lAlcohol lDrugs lResidence lFinancial 26 Understanding underwriting J18397_PT15357_0417.indd 26 26/04/17 8:13 pm Medical History Why the biology lesson? The biggest factor in underwriting relates to an individuals medical history. To understand how diseases can affect an individual it is therefore important to have an understanding of how the body works. There follows therefore short chapters on the following: l The Digestive System l The Respiratory System l The Endocrine System l The Central Nervous System l Mental Illness l The Musculoskeletal System l Tumours l Build Each chapter includes a short test. Answers are in the appendix 2. aviva.co.uk 27 J18397_PT15357_0417.indd 27 26/04/17 8:13 pm The Digestive System The digestive tract runs from the mouth, through to the anus and can also be referred to as the alimentary canal. The alimentary canal is divided into three sections: The first section consists of the mouth, pharynx, oesophagus (esophagus) and stomach. The second section consists of the small intestines; duodenum, jejunum and ileum. The third section consists of the large intestines; caecum, colon and rectum. Partoid Gland Sublingual Gland Submandibular Gland Esophagus Liver Stomach Glossary Term Definition Hemi Half. Hemigastrectomy means the removal of half of the stomach Gastritis Inflammation of the stomach Gastrectomy Excision/removal of the stomach Hemigastrectomy Excision/removal of half of the stomach Gastrostomy The making of an artificial opening into the stomach Hepatitis Inflammation of the liver Hepatocele Hernia of the liver Cheil, chil Lip. Cheilitis means inflammation of the lip Gloss Tongue. Hemiglossectomy means the removal of half of the tongue Cholecyst Gall bladder. Cholecystitis means inflammation of the gall bladder. Cholecystectomy means the removal of the gall bladder Enter Intestine. Enteritis means inflammation of the intestine Gingiva Gums. Gingivitis means inflammation of the gums Ile, eile Ileum. This is the final section of the small intestine Proct Rectum, anus. A proctologist specialises in the study of disorders of the rectum or anus Pylor Pylorus. This is the opening between the stomach and the duodenum Spasm Involuntary contraction (enterospasm) Viscer Organ. This is used to refer to the internal organs, for example, the stomach, gall bladder, spleen etc Gallbladder Spleen Duodenum Splenic Flexura of Transverse Colon Pancreas Hepatic Flexure Acending Colon Transverse Colon The parts that make up the alimentary canal are as follows: Jejunum Pharynx Ileum Decending Colon Cecum Sigmoid Colon Appendix Rectum Sigmoid Flexure The pharynx is a muscular pouch lined with a mucous membrane. It is located at the back of the mouth and acts as an airway during respiration and as a passageway for food. Oesophagus The oesophagus propels food down towards the stomach, using its muscles to produce a wave-like motion. The term used for this wave-like motion is peristalsis. Anus 28 Understanding underwriting J18397_PT15357_0417.indd 28 26/04/17 8:13 pm Cardiac sphincter Anal sphincter This is found at the base of the oesophagus. It is a ring-like muscle, which relaxes to let food into the stomach. It is called cardiac as it is at the same end of the stomach as the heart. The opening and closing of the anus is controlled by the internal and external sphincters, which control the passage of waste from the rectum. Stomach The liver Food passes through the cardiac sphincter into the stomach, where digestion takes place. The liver is the biggest gland in the body. It is called a gland because it secretes bile. Pyloric sphincter It is essential in the metabolism of proteins, fats and carbohydrates. Food passes out of the stomach through the pyloric sphincter into the duodenum. The pyloric sphincter is at the other end of the stomach to the cardiac sphincter. Although the liver secretes the bile, once it has been secreted, the bile is stored in the gall bladder. Duodenum Right Hepatic Duct The bile that is produced by the liver and stored in the gall bladder empties into the duodenum to break down fats. Pancreatic juices also enter the duodenum via the pancreatic duct to aid digestion. Jejunum Liver Gallbladder From the duodenum, food passes into the jejunum, where further enzymes are secreted for digestion. Ileum Food then passes from the jejunum to the ileum. The majority of food absorption takes place here. Caecum The caecum is a pouch, which connects the ileum and the ascending colon of the large intestine. Cystic Duct Duodenum Left Hepatic Duct Stomach Common Hepatic Duct Pancreatic Duct Pancreas Common Bile Duct Large intestine Hepatitis The remaining food is passed to here. Hepatitis is a very serious disease that causes the liver cells to die. The liver tries to compensate for the dying cells by getting bigger. The enlargement of the liver is called hepatomegaly. The spleen may also become enlarged. Colon The colon consists of the ascending colon, the transverse colon, the descending colon and the sigmoid colon. Together, they make the last portion of the digestive system. The colon extracts water and salt from food before they are eliminated from the body by the rectum. Rectum The upper part of the rectum is lined with a mucous membrane. The last inch of the rectum is the anal canal. Once excess water has been absorbed by the colon, solid waste passes to the rectum. It leaves the body through the anus. If the hepatitis is chronic, or long lasting, a progressive destruction of the liver cells occurs, along with changes in the fibrous connective tissue. The disease can result in terminal cirrhosis of the liver. This is where the liver becomes hard due to changes in the fibrous portion. Cirrhosis can also be caused by nutritional deficiencies and alcoholism. Cirrhosis often leads to liver failure. aviva.co.uk 29 J18397_PT15357_0417.indd 29 26/04/17 8:13 pm Cholecystitis There are three main forms of hepatitis: Form Description Hepatitis A This is the most common form and can occur either in epidemics or sporadically Hepatitis B This form of the disease is spread by bloodto-blood contact. The most common methods of transmission are blood transfusions, sexual contact and the use of infected needles. The sufferer may also be at risk of contracting HIV Hepatitis C This can be spread by the same methods as for hepatitis B The treatment for hepatitis is rest, medication and abstinence from alcohol. Hepatitis can be diagnosed by carrying out liver function tests (LFTs), which are blood tests that measure the presence of various chemicals and enzymes in the blood. A Liver biopsy can also aid in diagnosis. This is where a small piece of the liver is removed by inserting a biopsy needle through the skin. The tissue that is removed by the biopsy needle is then examined. Cirrhosis of the liver Cirrhosis of the liver can be caused by alcoholism. The normal tissue of the liver is replaced by fibrous scar tissue, leading to loss of liver function. The gall bladder The gall bladder is a membranous sac, which serves as a store for bile secreted by the liver. Bile is important for digesting fats. It is also the route by which many substances are excreted from the body. Common Hepatic Duct Gallbladder Common Bile Duct If the stones are small and few, there is usually no problem. However if they are large or numerous, they can cause problems if not removed. The procedure for the removal of the gall bladder is cholecystectomy. Crohn’s disease Crohn’s disease is an inflammation of the ileum, which is the lower part of the small intestine. It may extend to involve other parts of the digestive tract; sometimes all of it, from the lips to the anus. Patches of normal intestine can be interlinked with diseased intestine. It can affect the full thickness of the intestinal wall and spread to adjacent organs, for example, the bladder. Affected segments of the bowel become fibrosed and fistulae may develop. Fistulae are unnatural narrow channels leading from the interior of the bowels to the surface. All forms of hepatitis are life threatening. Cystic Duct Cholecystitis is inflammation of the gall bladder. It is often associated with the presence of stones, usually formed by hardened cholesterol. Gall stones are known as cholelithiasis. The word Lith means stone. The disease is usually chronic (of long duration) and relapsing, although complete remission may occur. The symptoms of crohn’s disease are diarrhoea and abdominal pain. Although there is no cure, it is advised that sufferers eat a low fibre diet to treat the diarrhoea and take iron supplements and vitamins for the malabsorption the disease causes. Drugs (immunosuppressants) can be prescribed, and only if all other treatments fail to have an effect may steroids be recommended. However, whilst steroids may relieve the symptoms, they will not cure them and may result in further complications and undesirable side effects, such as peptic ulcers. The higher the prescribed dose, the more chance there is of side effects and complications. There are two surgical procedures that can be carried out in chronic cases of crohn’s disease. The first is a proctocolectomy/ ileostomy. This is an excision of part of the colon and all of the rectum, creating an opening in the abdominal wall, through which the ileum is threaded. The other procedure is a colectomy/Ileorectal anastomosis, whereby the colon is removed and the free end of the ileum is joined to the rectum. This procedure has a likely recurrence rate of 50%. 30 Understanding underwriting J18397_PT15357_0417.indd 30 26/04/17 8:13 pm Crohn’s disease can be diagnosed by a barium enema. Radioopaque barium sulphate is inserted into the colon. It is moved about by the patient changing position. X-rays are taken at intervals, revealing any inflammation. The other method of diagnosis is a sigmoidoscopy, whereby the sigmoid colon, rectum and anus are viewed using a long flexible fibre optic instrument called a sigmoidoscope, which is passed through the large intestine. Normal The following terms are used to describe the extent of colonic involvement: Term Description Distal Only the rectum to the sigmoid colon is affected Substantial The area to the descending colon, but not further than the mid-transverse colon is affected Total The entire colon is affected Treatments can include a change in diet, codeine phosphate, anti-inflammatory drugs, steroid enemas and oral steroids. However, although oral steroids may lead to remission, they do not reduce the frequency of further attacks. The same diagnosis and surgical procedures may be carried out for the treatment of ulcerative colitis as for crohn’s disease. Normal Inflamed Ulcerative colitis Ulcerative colitis (UC) is a non-specific inflammatory disease of the colon and rectum. It is characterised by recurring diarrhoea, in which mucus and blood from ulcerations of the bowel, are mixed with faeces. There is a risk of malignancy of the colon and rectum in long standing severe sufferers. It is limited to the large bowel (caecum to rectum) and only the lining of the bowel is affected. The extent of the disease correlates with age, the mode of onset and the severity of symptoms. Disease affecting only the descending colon, typically presents itself in middle life. The symptoms are usually fairly mild and easily controllable. At the other extreme, disease affecting virtually the entire colon is abrupt at onset and presents itself at an early age. The symptoms are severe and difficult to control. Colon with ulcerative colitis Irritable bowel syndrome (IBS) IBS is a functional disorder of bowel rhythm, producing diarrhoea, constipation or abdominal pain. There is no inflammation or ulceration of the bowel and no traces of blood in the stools. It is most commonly encountered by people who are easily stressed or worried. It is not a life threatening illness. The treatment of IBS is a high fibre diet and anti-spasmodic drugs to relive abdominal pain. A barium enema will reveal any ulceration, which aids in diagnosis. However, investigations for IBS are carried out more to rule out anything more sinister, rather than to detect IBS. Hernias A hernia is the protrusion of an organ through a muscular body wall/natural orifice, into another organ. aviva.co.uk 31 J18397_PT15357_0417.indd 31 26/04/17 8:13 pm A hiatus (hiatal) hernia is the protrusion of part of the stomach through the opening where the oesophagus goes through the diaphragm. This may result in chest pain, which is almost indistinguishable from cardiac pain. An inguinal hernia is a protrusion from the inguinal canal into the groin. Oesophagus Hiatus Portion of stomach herniated through hiatus Diaphragm peptic ulcers may lead to bleeding or perforation, emergency situations Lower oesophageal sphincter If surgery is required, the following procedures may be conducted: Stomach Peptic ulceration The stomach is a muscular, curved, pouch-like structure located towards the left side of the abdominal cavity. It is lined with a thick mucous membrane, which protects the muscular wall from the strong acids secreted by the stomach. Sometimes, the strong secretions eat away at the stomach wall. The mucous lining is corroded, causing an ulcer. Peptic ulceration commonly affects the stomach (gastric) and the duodenum, but it may also affect the oesophagus. It is sometimes due to over-secretion of acidic digestive juices, or the inability of the alimentary canals to withstand them. Haemorrhage and perforation can sometimes occur as a result of peptic ulceration. The symptom of peptic ulceration is recurrent dyspepsia (heartburn/indigestion). Procedure Description Partial gastrectomy This is carried out for gastric and duodenal ulcers Vagotomy For duodenal ulcers, the vagus nerve, which is responsible for stimulating the production of acid, is severed Pyloroplasty The widening of the pyloric channel at the lower end of the stomach. Total gastrectomy This is rarely used for benign ulcers, unless they are very large One of the methods of investigation in the diagnosis of peptic ulceration is a gastroscopy. The patient is required to fast for four hours. A fibre-optic instrument is then passed via the oesophagus into the stomach. Material may be taken for examination and/or photographs of the stomach are taken. Ulcers can respond to stress, which stimulates gastric secretions or over-active gastric glands, causing trauma to the internal stomach lining. Another method is a barium meal, which is a liquid containing barium sulphate. When swallowed, it shows up on x-ray, and can be used to obtain pictures of the stomach and small intestine. The other causes could be an obsessional personality, which creates stress in itself, diet and/or alcohol, cigarette smoking and drugs, for example, aspirin. Alternatively, a biopsy could be carried out to establish the precise diagnosis. The methods used to treat peptic ulceration are diet restrictions, relaxation, abstinence from alcohol and cigarettes, antacids to neutralise the acidity and H2 blockers to reduce acid secretion. H2 blockers are often prescribed long term. Surgery for peptic ulcers is rare, and usually only if the condition is persistent and doesn’t respond to any of the other treatments, or if there is a risk of the ulcer perforating. Haemorrhoids Haemorrhoids (piles) are inflamed varicose veins, located at the opening of the anal canal. They can become quite swollen and painful, sometimes requiring surgery to remove them. Haemorrhoids are not life-threatening. 32 Understanding underwriting J18397_PT15357_0417.indd 32 26/04/17 8:13 pm The Respiratory System Respiration is the name given to the process by which the body obtains oxygen and eliminates carbon dioxide waste. The body exchanges these gases in the lungs and cells. Oxygenated air enters the body through the nose or mouth. It then passes through the larynx/voicebox before passing through the trachea. The trachea divides into the right and left bronchi. The air then passes through the bronchi to the lungs. Trachea Nasal Cavity Pharynx Oral Cavity Epiglottis Tongue Larynx Trachea Pleura Bronchus Right Lung Left Lung The trachea is a tube made of cartilage, lined with a mucous membrane. It lies in front of the oesophagus and is strengthened by a row of c-shaped rings. The open end of the c is pointed towards the oesophagus. Bronchi The right bronchus is shorter and wider than the left bronchus. The bronchi have c-shaped rings, like the trachea. They are lined with a layer of ciliated (hairy) mucous membrane that sweeps out dust and dirt particles. Lungs Diaphragm Glossary Term Definition Centesis Puncture. Thoracentesis is a puncture of the thorax Hemi Half Pnoea Breath. Dyspnoea means difficult or painful breathing Bronch Bronchus (one of the two bronchi) Laryng Larynx (voice box) Pharyng Pharynx (the tube that connects the mouth and nasal passages with the esophagus) Pulmo Lung Pneum/pneumon Lung/air Thorac Thorax/chest. Thoracotomy means an incision into the thorax When the bronchi enter the lungs, they divide into smaller structures called secondary bronchi. These then divide into bronchioles. The bronchioles finally terminate in alveolar ducts, each with an attached alveolar sac. Combined, these are referred to as the bronchial tree. As the secondary bronchi and bronchioles divide, the walls become thinner and more elastic. When they get to the alveolar sacs, which are made up of bunches of alveoli, the rings of cartilage disappear. The alveoli are one cell thick and are permeable to gas. Behind these are capillaries from the lungs. It is here that the exchange of oxygen and carbon dioxide takes place. Pleura Trachea Right Main Bronchus Ribs Respiration supplies the cells with an adequate amount of fresh oxygen. It also eliminates the carbon dioxide waste that would otherwise poison the body cells, removes water from the body and helps to maintain the normal temperature of the body. For respiration to occur, we need plenty of oxygen in the air, a moist and permeable membrane for the oxygen to pass through and a moving blood supply containing a high carbon dioxide content. This is so that the body can exchange one gas for the other. Bronchioles Alveoli J18397_PT15357_0417.indd 33 Diaphragm aviva.co.uk 33 26/04/17 8:13 pm Each lung is located in a separate cavity (space) called a pleural cavity. The pleural cavities are housed in a much larger cavity; the thoracic cavity. This is the thorax (chest). At the base of the thoracic cavity is the diaphragm, which is a large dome shaped muscle. This is the main muscle of respiration. When you inhale, the diaphragm contracts, flattens and moves down so that the thorax and lungs have room for the incoming air. When you exhale, it relaxes and returns to its original position. Asthma can be diagnosed by performing a clinical examination, whereby a doctor will check for abnormal chest sounds; for example, rhonchi (wheezing) and rales (rattling). Lung function tests can also aid diagnosis. This method requires the patient to breathe into a spirometer. The passage of air through the lungs is measured when the patient exhales. The age, height and weight of the patient are recorded and used to predict the normal ranges. The different lung function tests include: Bronchial asthma Bronchial asthma is characterised by wheezing and dyspnoea. It is usually triggered by spasms of the bronchial tubes. It may be caused by external factors, for example, pollen, dust or certain food allergies. It can also be caused by infection, sudden changes in body temperature or even emotional upsets. Normal Airway Lining Airway in Person With Asthma Tight Muscles Swelling Muscle Mucus Extrinsic asthma (allergic) This form of asthma tends to appear in childhood. Attacks are usually mild, and often relate to external factors, such as dust or pollen. Attacks tend to diminish as the individual grows older, sometimes dying out altogether in adolescence. l Peak expiratory flow rate (PEFR/PEF/PFR) l Forced expiratory volume (FEV) l Forced vital capacity (FVC) Allergy tests can also be conducted to help in the diagnosis of asthma. The patient is exposed to a specific antigen, for example, food, dust, animals etc. If the patient’s system is intolerant to a particular antigen, this will result in pain, feverishness or a rash. Chest X-rays produce photographic records of the structure and condition of the chest, which are also important in diagnosis. Acute bronchitis Acute bronchitis is inflammation of the mucosal lining of the bronchi, secondary bronchi and the bronchioles. It is usually due to infection caused by either the coryza virus or influenza virus. If the lungs and bronchi are otherwise healthy, the attack is usually brief and resolves leaving no residual damage. Intrinsic asthma (late-onset) This form of asthma first occurs in adult life. Attacks are usually severe and the risk of death is higher than in the extrinsic form. The treatments for asthma are as follows: Treatment Description Antibiotics These drugs are used when an acute infection is present Broncho-dilators These help to relax the bronchial tubes, allowing the air to pass more freely through the lungs Inhalers These are also broncho-dilators. In addition to the tablet form, the drug can also be inhaled Steroids Used to relieve symptoms of dyspnoea and wheezing Phlegm in Alveoli Bronchitis 34 Understanding underwriting J18397_PT15357_0417.indd 34 26/04/17 8:13 pm Chronic bronchitis Chronic bronchitis is the hypersecretion of mucus by the glands in the lining of the bronchi. In the early stages of the disease, this is the only abnormality. In the later stages, there is structural damage to the bronchi. This causes irreversible narrowing of the airways. Two conditions are necessary for the development of the irreversible stage of chronic bronchitis. These are; a constitutional, or inherited, predisposition to disease of the respiratory tract, or the continuous presence of an irritant to the bronchial mucosa. The worst irritant is inhaled tobacco smoke, particularly of cigarettes. The treatments for bronchitis are either antibiotics, which kill the infection, or broncho-dilators, which are used if the patient is wheezy or is suffering from bronchospasm (an involuntary, painful contraction of the bronchus). The following investigations can be conducted to aid in the diagnosis of bronchitis: Investigation Description Clinical examination A doctor will check for abnormal chest sounds Sputum culture Material, mainly consisting of saliva and mucus, is spat from the mouth and analysed Chest x-rays Photographic records of the structure and condition of the chest are examined Lung function tests is encouraged to cough up as much secretion from the lungs as possible. Sometimes, therapeutic drainage is used. The patient’s head is placed so that the trachea will be inclined below the affected lung. Surgery may be carried out, depending on the degree of damage to the lung. The following surgical procedures may be performed: Procedure Description Segmental resection An excision of one or more segments of a lobe Lobectomy An excision of one or more lobes of either, or both lungs Pneumonectomy The removal of an entire lung Bronchiectasis is diagnosed using the same investigations as is used to diagnose bronchitis. Emphysema Emphysema is a chronic, incurable disease, which is caused by the distension of the alveoli. It is often associated with advanced chronic bronchitis. The alveoli are only one cell thick and are permeable to gas. It is here that the exchange of oxygen and carbon dioxide takes place. The onset of emphysema is often due to cigarette smoking. The symptoms consist of coughing, an increase in shortness of breath on exertion, a barrel chest (where the chest is hyperinflated and rigid) or hyperinflated lungs. Bronchi The patient breathes into a spirometer and the passage of air through the lungs is measured. Age, height and weight are recorded and used to predict normal ranges. Bronchiectasis Bronchiectasis may be congenital or acquired. It is characterised by the dilation (widening) of the smaller bronchial tubes and the bronchi. It can affect one lung (unilateral) or both (bilateral). Symptoms consist of a chronic persistent cough and respiratory infections. Sufferers are also vulnerable to other lung disorders. Recurrent infections, together with continued cigarette smoking may lead to chronic bronchitis. Overinflated Alveolus Antibiotics can be used to clear infections in the treatment of less severe bronchiectasis. Another method of treatment used is postural drainage, whereby the patient lies head down and Normal Alveoli Emphysematous Alveoli aviva.co.uk 35 J18397_PT15357_0417.indd 35 26/04/17 8:13 pm Musicians that play wind instruments are vulnerable to this disorder. There are no real treatments for this irreversible disease, however antibiotics are prescribed when an infection is present. To diagnose the condition, a doctor may check for abnormal chest sounds, use chest x-rays, which will show hyperinflated lungs, or carry out lung function tests. Pneumoconiosis Pneumonia Pneumonia is also known as pneumonitis. It is an acute, infectious disease, characterised by the inflammation of the lung. Pneumonia can occur in association with other serious disorders, for example AIDS, alcoholism, diabetes or cardiovascular disease. Chest x-rays and a sputum culture are the main methods used in diagnosis. Once diagnosed, a course of antibiotics will be prescribed to kill the infection. Pneumoconiosis is caused by a reaction of lung tissue to the presence of organic dust, of neither animal nor vegetable origin. Almost invariably, it is due to prolonged occupational exposure. The two main types of pneumoconiosis are non-collagenous (simple) and collagenous. Collagen is a protein constituent of fibrous tissue. The following conditions are usually symptom-less, but a chest x-ray will reveal their presence: Condition Cause Non-collagenous pneumoconiosis The inhalation of inert materials Siderosis The inhalation of iron Coalworkers pneumoconiosis The inhalation of carbon The symptoms of the following conditions are dyspnoea and a dry irritating cough: Condition Cause Collagenous pneumoconiosis The inhalation of fibrogenic dust (dust originating from fibres) Asbestosis The inhalation of asbestos dust. This is also associated with carcinoma (cancer) of the lungs Silicosis The inhalation of silica dust. This condition is mainly found in workers quarrying granite and sandstone, or mining copper, silver or gold These conditions are diagnosed by clinical examination, chest x-rays, lung function tests or a lung biopsy, whereby tissue from the lung is removed and examined. There is no specific treatment for these conditions, but a change in occupation is recommended to avoid continued exposure. 36 Understanding underwriting J18397_PT15357_0417.indd 36 26/04/17 8:13 pm The Endocrine System Endocrine means to secrete within. The endocrine system consists of glands that control and regulate many of the body’s activities, by slowly secreting complex chemical substances into the blood stream. Pineal Hypothalamus Pituitary Thyroid Parathyroids The substances are called hormones. Each hormone causes a response in a specific organ or group of cells. Hormones regulate the metabolic functions of the body, regulate chemical reaction rates and influence the ability of substances to transport themselves through cell membranes. The glands that secrete these hormones are ductless, as they have no ducts to carry away hormones; they are secreted directly into the blood. There are two different types of hormones: Thymus Adrenals Pancreas Ovary Hormone type Description General hormones These hormones effect a distant organ or tissue Local hormones These are released by a gland within a tissue or organ Testes Low concentration of a particular hormone in the blood triggers its release by its gland. Once the hormone level in the blood has increased, the gland will stop secreting it. Glossary Term Definition Albumin Protein. Albuminuria means protein in the urine When a hormone has performed its function, it is destroyed; either by the liver, or the tissues of the target organ. Once destroyed, they are removed from the body by the kidneys. Glyco/gluco Sugar/sweet. Hyperglycaemia means there is too much sugar in the blood There are nine glands in the endocrine system. Meli/melit Honey/sweet. Also melli, as in diabetes mellitus The thyroid gland Supra Above/beyond. Supra-occipital means something above the occipital bone of the skull The master gland of the endocrine system is the pituitary gland. Crine To secrete Trophy Growth/nourish. Hypertrophy means excessive growth. Cardiac hypertrophy means an increase in the size of the heart. Atrophy means without growth It is found at the base of the brain and is no bigger than the size of a pea. Megaly Abnormal enlargement. Splenomegaly means enlargement of the spleen, which can be caused by leukaemia Physis Growth, as in growing (normal) The hormones secreted by the pituitary gland control all other glands in the system, including the thyroid gland. One hormone secreted by the pituitary gland is the thyroid stimulating hormone (TSH). This controls the activity of the thyroid gland, which is in the neck. Pituitary Gland The complex activities of the body are stimulated by the Central Nervous System (CNS) and the endocrine system. The CNS uses nerve impulses to generate instant activity. The endocrine system is more subtle in its approach. It works by slowly releasing complex chemical substances into the blood. They are released by the endocrine glands and control various organs. The whole process is called secretion. aviva.co.uk 37 J18397_PT15357_0417.indd 37 26/04/17 8:13 pm The thyroid gland secretes three hormones: Hormone Effect Thyroxine This is essential for normal growth and metabolism Calcitonin This hormone works with the parathyroid glands to maintain the balance of calcium in the body Triiadothyronine There is only a limited effect in the body from this hormone Thyroxine contains iodine. Its metabolic activity consists of burning food at a slightly higher rate than normal. Disorders of the thyroid gland Most disorders of the thyroid gland are caused by overproduction of thyroxine (Hyperthyroidism) or underproduction of thyroxine (Hypothyroidism). Larynx Thyroid Gland Isthmus Trachea l Insomnia l Nervousness l H igh metabolism (the person effected will lose lots of weight) The treatments for hyperthyroidism can be either: Drug Effect Anti-thyroid drugs These block the hormone production by the gland Radio-iodine therapy The patient is given a dose of radio-iodine to drink, which stops the gland working forever. The patient then has to be treated for myxoedema. Thyroidectomy This means the removal of the thyroid gland. However, this can cause hypothyroidism. Hypothyroidism This is where there is under-activity of the thyroid gland. This can cause cretinism. Cretinism is caused by the atrophy (wasting away) of the thyroid in infancy. As a result, the skeleton stops growing and there is a lack of mental development. Children with thyroid atrophy are known as cretins. If no thyroxine treatment is given, which results in dwarfism with stunted sexual and mental maturity. Hypothyroidism developed in a mature person is called myxoedema. Myxoedema can occur due to damage to, or removal of, the thyroid gland. Thyroid deficiency can also be due the removal of part, or all, of the gland for the treatment of benign enlargement or a malignant tumour. Symptoms of myxoedema include: l Face and hands become swollen/puffy Hyperthyroidism (thyrotoxicosis) l Metabolism slows, causing fat to accumulate This is where there is over activity of the thyroid gland and it therefore causes an over secretion of thyroxine. This can cause the gland to enlarge (goitre). A goitre may be due to a tumour (usually benign but sometimes malignant) or a deficiency of natural iodine. l Person becomes dull and apathetic l Higher mental activities grind to a halt The treatment given for hypothyroidism is a thyroid hormone drug, which replaces the missing hormone. The symptoms of thyrotoxicosis are: l Protruding eyeballs l Quickened/irregular heart beat 38 Understanding underwriting J18397_PT15357_0417.indd 38 26/04/17 8:13 pm The following investigations can be undertaken to determine whether a person is suffering from a thyroid disorder: Investigation Result Clinical examination A doctor will look for signs, such as a puffy face, protruding eyeballs etc Blood tests, T3 and T4 These tests will determine the thyroxine level in the blood The islets of langerhans contain two types of cells important to hormonal secretion: Cell Use Alpha Glucagons Beta Insulin In the liver, glucagons helps to convert glycogen/glucose into sugar. The body utilises this with the help of insulin. Thyroid disorders can be life threatening if not treated and controlled. Myxoedema can cause heart problems. Diabetes mellitus The pancreas If too much insulin is produced, too much glucose is absorbed into the cells of the body. This causes hypoglycaemia. The pancreas is located behind the stomach. It has two types of secreting cells; exocrine cells and endocrine cells. Exocrine cells secrete pancreatic juices which contain enzymes that act in the duodenum during the digestive process. Esophagus When the beta cells secrete too little insulin, a different problem occurs; diabetes mellitus. The cells of the body are no longer able to absorb sugar/glucose. In normal people, food is converted to glucose, absorbed into the blood and stored in the liver and muscles. In diabetics, the sugar remains in the blood and the blood glucose level rises. The body will dispose of the sugar into the urine. Duodenum The symptoms of diabetes mellitus can be: Stomach Left Lobe of Pancreas Right Lobe of Pancreas Traverse Colon Endocrine cells can be found in little clusters throughout the pancreas. These clusters are called islets of langerhans. They secrete glucagons and insulin. l Sugar in the urine l High blood pressure l Excessive thirst It can also result in poor metabolism of carbohydrate, fat and protein. There are two forms of the disease; type 1, insulin dependent diabetes mellitus (IDDM) or type 2, non-insulin dependent diabetes mellitus (NIDDM). Some type 2 diabetics may end up needing insulin injections if their condition is not controlled very well. Insulin increases cell permeability to glucose so that glucose can get inside the cell. It also promotes storage of glycogen in the liver and the utilisation of glucose by the tissue cells, so it decreases the concentration of glucose in the blood Type 1 diabetes This usually affects people under the age of 35. The pancreas in type 1 diabetes produces little or no insulin. The onset is abrupt. The symptoms are polyuria (frequent need to pass urine), excessive thirst, weight loss, weakness or lack of energy and finally, coma. Insulin injections are necessary to control the condition and to sustain life in type 1 diabetics. aviva.co.uk 39 J18397_PT15357_0417.indd 39 26/04/17 8:13 pm Type 2 diabetes This mainly affects the middle aged and the elderly. The condition develops when the pancreas produces some insulin, but not enough. Symptoms occur gradually and sufferers are usually overweight. Statistics show that one in three sufferers has a family history of diabetes. It can be treated by diet alone, but sometimes sufferers need oral drugs. If diabetes is not controlled properly, you may see any of the following conditions: Condition Description Retinopathy This is when there are red dots at the back of the eye, which may cause blindness Neuropathy The legs and feet have a lack of sensation. Sufferers may get ulcers or gangrene if the conditions are severe Nephropathy This is a disease of the kidneys. Albuminuria is a symptom of this disorder Sugar in the urine is shown on a medical examination in multiples of +. For example: += Very small amount ++ +++ ++++= Very large amount Most deaths in diabetics are due to heart and renal disease. The three main treatments for diabetes mellitus are: Treatment Description Insulin injections Genetically engineered human insulin Oral hypoglycaemics These stimulate the islets to produce more insulin or encourage tissue to take up and store glucose. This in turn reduces blood sugar levels Diet Suffers should monitor carbohydrate and calorie intake Anyone displaying symptoms of diabetes may be asked to take a glucose tolerance test under strict hospital control. The patient must fast from 22:00 the previous night and a blood sample is taken during fasting. The patient then drinks a glucose solution and a further blood test is taken two hours later. Depending on the level of glucose remaining in the blood after two hours, the patient may either have a negative result, be diagnosed with impaired glucose tolerance, or be diagnosed with diabetes. 40 Understanding underwriting J18397_PT15357_0417.indd 40 26/04/17 8:13 pm Central Nervous System The nervous system consists of: The brain Central nervous system (CNS) The brain lies within the cranial cavity and is the main decision making and control centre of the body. Including the brain and spinal cord Peripheral nervous system (PNS) Including the nerves connected to the spinal cord Autonomic nervous system (ANS) Including the nerves which activate those muscles not under voluntary control. For example, cardiac and all smooth muscles and glands The brain maintains communications with the rest of the body through the spinal cord. The spinal cord is continuous from the lower end of the brain. The brain both receives impulses and transmits orders through the spinal cord and out to the peripheral muscles and organs. These impulses travel to and from the organs via thirty one pairs of spinal nerves. The cerebrum occupies most of the cranial cavity. It is highly folded or convoluted. The cerebrum is concerned with the higher brain activities such as thinking, memory, logic, judgement, reasoning and sensation. The outer surface of the cerebrum is made up of grey matter. Inside, it is made up of white matter. Frontal Lobe Parietal Lobe Cerebrum Occipital Lobe Cerebellum Glossary Brain Stem Temporal Lobe Spinal Cord Term Definition Mening Membrane. Spinal meningitis is inflammation of the membranes in the spinal cord Soma Body. This can mean the whole body or the control centre of a cell, for example, the soma of a nerve cell or neuron. Somatalgia means body pain Ventricul Cavity. There are ventricles/small cavities in the brain and the spinal cord Gram Record/write. Encephalogram is a record of the electrical activity of the brain Co, Con Together/with En, Em Within/in. Encephal means in the head Both the brain and the spinal cord are amply protected from injury. The brain is protected by the skull, whilst the spinal cord is protected by the vertebrae of the vertebral column. In addition, both are also cushioned by the cerebrospinal fluid that circulates continuously throughout the central nervous system. The cerebrospinal fluid circulates through a canal in the spinal cord, the ventricles/cavities in the brain and between the CNS membranes. The cerebrospinal fluid is produced in the ventricles of the brain and circulates throughout the brain, surrounding it on all sides. It acts as a cushion to protect against shock or trauma. The spinal cord is suspended in a tube of cerebrospinal fluid. aviva.co.uk 41 J18397_PT15357_0417.indd 41 26/04/17 8:13 pm Membranes/meninges of the central nervous system The meninges are the three membranes that envelop the CNS. They aid in supporting and protecting the brain and spinal cord. Neurons that carry impulses from the brain and the spinal cord, for example glands and muscles, are known as efferent/motor neurons. They are composed of white, fibrous connective tissue. If you put your hand on something hot, the afferent/sensory neurons tell your brain that it is hot. The brain then passes the message to the efferent/motor neurons to move your hand. The three membranes are:Membrane Description Dura mater The outermost membrane. It is the toughest and most fibrous of the three. It separates the brain from the bones of the cranial cavity Pia mater Thin, compact, filmy membrane that lies directly on the surface of the brain. It is highly vascular and supplies blood to the CNS Arachnoid The middle of the three meninges. Almost web-like in nature. Cerebrospinal fluid can be found circulating under this layer in the sub-arachnoid space The spinal column also has the three meninges; dura mater, pia mater and arachnoid. The cerebrospinal fluid flows through a hollow space that runs down the centre of the spinal cord known as the central canal. In the spinal cord, the inner matter is grey and the outer matter is white (the opposite way around to the brain). The axon is surrounded by a coat of lipids (fats) and a protein called myelin. The myelin acts as an insulator. All of the nerves outside of the brain or spinal cord are enclosed within this myelin sheath Neurons inside the CNS have naked axons without a myelin sheath. Brachial Plexus Cerebellum Musculocutaneous Nerve Median Nerve Iliohypogastric Nerve Subcostal Nerve Obturator Nerve Ulnar Nerve Lumbar Plexus Sacral Plexus Femoral Nerve Pudendal Nerve Sciatic Nerve A soma Common Peroneal Nerve An axon Deep Peroneal Nerve Dendrites These carry nerve impulses toward the body of the neuron from the synapse. Intercostal Nerves Genitofemoral Nerve The specialised cells of the nervous system are called neurons. They consist of: Of varying length, it conducts electrical impulses away from the neuron’s soma Spinal Cord Radial Nerve Nerves A cell body that contains the nucleus Brain Superficial Peroneal Nerve Muscular branches of Femoral Nerve Saphenous Nerve Tibial Nerve Normally, the electrical impulses or messages that travel along a neuron pass only in one direction. Neurons that carry impulses from the receptors, for example eyes and ears, to the brain and the spinal cord are known as afferent/sensory neurons. 42 Understanding underwriting J18397_PT15357_0417.indd 42 26/04/17 8:13 pm Herpes zoster (shingles) This is a condition caused by an infection that follows normal nerve pathways. It is characterised by small blisters or vesicles on the skin. Shingles is associated with a run-down condition and rarely occurs in robust people. It is treated by Zovirax/Acyclovir which can be taken in the form of tablets or used as a cream to put on the rash. Herpes zoster is not life threatening. Spinal injury If an injury occurs to the spinal cord, there can be serious problems. Injury can imperil any, or all of its functions. Treatments for epilepsy are: l Phenytoin (epanutin) l Carbamazepine (tegretol) l Sodium valproate (epilim) It is important that the level of the drug is monitored in the blood. Too little can result in the fits continuing to occur and too much will result in toxicity. An electroencephalogram (EEG) is a test which will show the electrical activity of the brain and reveal any excessive/abnormal activity. There are also other forms of epilepsy: If the spinal cord is injured, that part of the cord above the injury will continue to transmit and receive impulses to and from the brain. Areas below the injury will usually cease to function. Form Cause Focal The site and extent of the neurological damage will determine the degree of paralysis. The degree of recovery will denote the ultimate prognosis. Due to abnormal electrical impulses in the brain Secondary Due to brain damage which may be caused by a tumour, stroke, alcohol, etc Epilepsy Epilepsy is a functional nervous disorder arising from excessive electrical activity in the brain. The excessive electrical activity results in intermittent disturbances of movement, sensation and/or consciousness. Idiopathic epilepsy While these are less common forms of epilepsy, both are lifethreatening and must be identified. Multiple sclerosis Multiple sclerosis is caused by the degeneration of the axon’s myelin sheath. This is the most common form of epilepsy. It usually occurs in childhood or adolescence. Seizures occur without any apparent organic disease of the brain. If a nerve becomes demyelinated, the messages to and from the brain can’t get through. Both sensory and motor nerves are affected. There are two forms of idiopathic epilepsy. Demyelination can be found in many areas of the central nervous system at the same time. The symptoms, therefore, can be many and varied. Form Description Major epilepsy/ grand mal These attacks consist of convulsions and loss of consciousness. During convulsions, the tongue may be bitten and joints dislocated. Some symptoms are: l Impaired reflexes Petit mal attacks always begin in childhood. They are characterised by clouding of consciousness for as long as thirty seconds. The person may stare blankly or blink and objects may drop from the hands but he or she doesn’t fall. l Weakness l Tiredness l Numbness l Giddiness and nausea l Sight disorders Minor epilepsy/ petit mal aviva.co.uk 43 J18397_PT15357_0417.indd 43 26/04/17 8:13 pm l Ataxia (loss of control over voluntary movements) l Chronic quadriplegia (paralysis of all four limbs due to disease in the spinal column) Nerve Cell Multiple sclerosis (MS) is difficult to diagnose. Doctors are sometimes reluctant to diagnose MS as the symptoms could have other causes and misdiagnosis could have a psychological impact on the patient. The following methods are used to test for MS: Method Description Lumbar puncture Cerebrospinal fluid is extracted and the protein levels tested. A rise in protein suggests an attack of MS Visual evoked responses Electrodes are fixed to the back of the patient’s head and lights are shone into their eyes. The visual evoked responses will be abnormal if the patient is suffering from MS Magnetic resonance imaging (MRI) The patient is put in the scanning machine and pictures showing slices of the brain reveal widespread lesions of MS Normal Myelin Nerve Fiber Muscle Fiber Damaged Myelin (Plaques) Signal from brain is blocked because of damaged Myelin Multiple sclerosis is generally a progressive disorder. Its course, following the initial symptoms, is difficult to predict. In some cases there may be long periods of remission during which signs and symptoms either decrease or disappear altogether for some years. There is no cure for multiple sclerosis, but some of the treatments include: l Adrenocorticotrophic hormone (ACTH). When injected, this may bring about a slight improvement. It is a steroid, so it is not a long term cure. l Complete rest during bad spells l Physiotherapy and exercises to improve co-ordination 44 Understanding underwriting J18397_PT15357_0417.indd 44 26/04/17 8:13 pm Mental Illness Mental disorders can be classified under two headings: Classification Description Organic These disorders are caused by, or associated with, disease of the brain tissue. An example of an organic disorder is a tumour Functional There is no clear physical cause for these disorders. They can result from an individual’s inability to adapt to his/her environment Organic mental illness Organic mental disorders are those caused by or associated with disease of the brain tissue. They may be acute, chronic or congenital. Classification Description Organic acute Acute organic brain disease is due to infection, trauma or tumour Organic chronic Chronic organic brain disease can be due to blood clots from the neck arteries. It occurs in the elderly and is usually irreversible. Chronic organic brain diseases include senile dementia and alzheimer’s disease Chronic congenital Children born with brain damage such as Downs Syndrome may have difficulty with gait and speech. This is often accompanied by mental impairment Functional mental illness Some people are more prone to functional mental illness than others. Psychiatrists have put forward some reasons for this. Various personality types are identified as being at risk. Examples are: Personality type Definition Obsessive The person is compulsive, a perfectionist, unable to relax Hysterical The person is excitable, emotional Inadequate The person has chronic dependence on others Paranoid The person is hypersensitive, suspicious The two main areas of functional disorder are psychoneurosis and psychosis. Psychoneurosis This refers to a group of disorders involving disturbed emotional responses, but lacking gross impairment of judgement. The person is aware (generally) that something is wrong and their reasoning is not impaired. Psychoneurosis is often due to circumstances such as bereavement, divorce, moving home, etc. It is a reactive disorder. It can present itself in several ways: Reaction Description Anxiety neurosis Intense prolonged anxiety, depression, nausea and insomnia Phobic reactions Unrealistic fears concerning particular situations or aspects, for example, fear of snakes, cancer phobia, etc l Faulty home environment (for example, an alcoholic father) l History of mental illness in a parent l Only child These are generally reactive disorders. l Only boy in a family of girls Psychosis The human personality is the basis for all functional mental disorders. It develops from the person’s genetic composition and the environment to which he/she is exposed, particularly in childhood. When there are defects in the personality development, disorders can occur. Obsessive Persistent recurrence of irrational acts or compulsive neurosis thoughts In psychotics, the disturbance of the mind is so great there may be a disintegration of the personality. They are unaware of anything being wrong and lose touch with reality. During acute attacks, odd behaviour occurs. This condition is generally not a reaction to circumstances and frequently no external cause can be identified. aviva.co.uk 45 J18397_PT15357_0417.indd 45 26/04/17 8:13 pm Psychosis can present itself in several ways. Psychotic group Description Manic depressive psychosis Main symptoms are elation (excitement), talkative, tireless etc. There may also be bouts of deep depression (bi-polar disorder) Melancholia Severe state of depression which occurs after the age of 45. Symptoms are weeping, pessimism, irritability etc Schizophrenia Symptoms are delusions, hallucinations etc. Schizophrenia means split personality. The person has a tendency to withdraw from reality. Thought problems and disorientation are also characteristic Alcoholic psychoses A group of disorders caused by alcoholic abuse. They can include symptoms like delirium, convulsions, terrifying hallucinations and memory loss Pathologic intoxication Affects people who only drink moderate amounts of alcohol. It causes a confused, disorientated state with subsequent amnesia or memory loss. Methods to investigate whether a patient is suffering from psychosis are as follows: Method Description Consultation A doctor talks to the patient to ascertain their current mental state. A psychiatrist may be consulted Electroencephalogram (EEG) This will show the electrical activity of the brain, and reveal any excessive or abnormal activity. This is only used occasionally People in some psychotic groups have a high suicide rate. Treatments for this include l Hypnotics (sleeping tablets) l Anti-depressants l Anxiolytics These drugs can give relief and control of symptoms. However, some may be addictive and some of the stronger drugs for psychosis may produce side effects. Other treatments include: l Electro-convulsive therapy (ECT). Electrodes are placed on the head and electric waves are passed through the brain to treat intractable depression l Hospitalisation 46 Understanding underwriting J18397_PT15357_0417.indd 46 26/04/17 8:13 pm Musculoskeletal System 1.skull 1 2 3 4 5 2.orbit 3.maxilla 4.mandible 5. clavicle (collar bone) 6. scapula (shoulder blade) 17 6 7 16 8 11 13 7.ribs 9 8.humerus 10 9.sternum 12 14 15 10.vertebral column 11.radius 12.pelvis 13.ulna 14.sacrum 18 15.acetabulum 16.carpal bones 19 20 21 17.phalanges 18.femur (thigh bone) 19.patella (knee cap) 20.tibia 21.fibula 22.tarsal bones 22 23.phalanges 23 The skeleton is the framework of the body and provides the shape, support and protection for the internal organs. The skeleton is made up of cartilage, joints and bones; attached are ligaments, tendons and muscles. As the body develops cartilage is replaced by bones although some cartilage remains at the end of long bones, joints and other parts of the skeleton. The elasticity given by cartilage allows the bones to have an amount of flexibility and also protects the bones. The joints are where bones meet and enable the skeleton to move. They are encased by connective tissue which provides strength and protection. Bones are bound together with ligaments which give strength to the joints. Muscles are attached to the bones with connective tissue known as tendons. The skeleton consists of 206 bones, the axis being the spine (vertebral column). The skull rests on the upper end of the spine and the pelvis is attached to the lower end. The shoulder girdle consists of the shoulder blades (scapulas) and collar bones (clavicles) and provides attachment for the arm bones. The leg bones are attached to the pelvis. aviva.co.uk 47 J18397_PT15357_0417.indd 47 26/04/17 8:13 pm The Skull The bones of the skull are divided into two sections, the cranial skull and the facial skull. The brain is protected and enclosed by the cranial skull which consists of a roof and a base. l At the base of the skull there is an opening which provides passages for blood vessels, cranial nerves and the spinal cord. The coccyx (known as the tailbone) is the end of the spine The Rib Cage The Spine 7 4 5 The sacrum consists of 5 vertebrae in children but fuse naturally to become one single bone which is situated between the hip bones The vertebrae are linked by discs of cartilage known as the intervertebral discs; they provide the spine with support and flexibility and act as shock absorbers. The facial skull protects the nasal, oral, orbital and pharyngeal cavities. 1 l 6 2 8 The rib cage is formed by the thorax bones and provides protection for the heart, lungs and other organs. The thorax consists of 12 thoracic vertebrae which provide attachment for the 12 pairs of ribs. Between each of the ribs are gaps known as intercostals spaces, which contain muscles, nerves and blood vessels. The Shoulder Girdle and Arm The shoulder girdle contains two bones, the paired clavicles (collar bones) and the scapulas (shoulder blades). Each arm contains 30 bones. 3 9 l Shoulder Girdle: the clavicle joins the sternum at the front of the neck and joins the scapula laterally. The scapula forms the rear part of the shoulder girdle. l Arm: the arm starts with the humerus followed by the forearm bones which consist of the ulna and radius. l Wrist and Hand: they are made up of the following bones: 8 carpal bones of the wrist, 5 metacarpal bones of the palm and 14 finger bones or phalanges (3 for each finger and 2 for each thumb). 10 11 1. cervical vertebra 7. cervical vertebrae 2. dorsal (thoracic) vertebra 8. dorsal (thoracic) vertebrae 3. lumbar vertebra 9. lumbar vertebrae 4. body 10.sacrum 5. opening for spinal cord 11.coccyx 6.arch The spine (vertebral column) is a curved column of individual bones or vertebrae and they are named in relation to where they are situated on the spinal column. In infancy there are 33 vertebrae in the spine but due to natural fusion, by adulthood there are only 26. 1 The vertebrae are named in relation to where they are situated on the spinal column. l l l The cervical spine consists of 7 vertebrae in the neck The thoracic spine consists of 12 vertebrae where the ends of the ribs are attached The lumbar spine consists of 5 vertebrae in the lower back 2 3 1.radius 4 2.ulna 3. carpal bones 5 4. metacarpal bones 5.phalanges 48 Understanding underwriting J18397_PT15357_0417.indd 48 26/04/17 8:13 pm Pelvic Girdle and Leg The pelvic girdle provides a supportive frame and protects the urinary bladder, reproductive organs and other internal organs and allows for weight transfer between from the spine to the lower limbs. It is formed by the hip bones on either side, joined with the triangular curved sacrum and the coccyx posteriorly. The pubis forms the front part of the hip bones and each hip bone contains a deep cup into which the head of the thigh bone (femur) fits. The leg consists of the following bones: l Femur (thigh bone) l Patella (kneecap) l Tibia or shine bone l Fibula l Tarsal bones (foot) l Metatarsal bones (sole of the foot) l Phalanges (toe) Joints Joints are junctions between the bones and there are 3 types: l Fibrous joints; they allow little or no movement l Cartilaginous joints; allow limited movement l Synovial joints; allow the greatest range of movement There are over 100 different types of arthritis but the most important are: l Osteoarthritis l Rheumatoid Arthritis l Sero-negative spondyloarthritides: Ankylosing spondylitis, reactive arthritis and Reiter’s disease, psoriatic arthritis, arthritis complication bowel disease l Septic Arthritis l Gouty Arthritis Arthritis may involve one joint (monoarthritis), a few joints (oligoarthritis) or many joints (polyarthritis). It can be the main feature of a disease (rheumatoid arthritis), or it may be a secondary feature of a systemic illness (inflammatory bowel disease). It can lead to deformity or destruction of involved joints and this often results in impairment of function, both in terms of activities of daily living and occupational performance. Some forms of arthritis are unremitting (chronic continuous disease) and lead to permanent disability, while others may be associated with periods of relatively unimpaired function. Occasionally only one acute episode occurs with subsequent remission. The severity of arthritis may be classified as mild, moderate or severe as shown below. Mild Minimal joint pain and swelling, no hospitalisation, no impairment of activities of daily living. Symptoms may be intermittent or continuous but of low severity. Treatment usually limited to aspirin or non-steroidal anti-inflammatory drugs Moderate More extensive joint involvement, rare hospitalisation, minimal impairments of activities of daily living. Symptoms are continuous but with slow deterioration. Severe Progressive and active disease with significant disability and frequent hospitalisation. Requires assistance with activities of daily living. Muscle Muscle fibres found in the skeletal muscle are elongated, threadlike cells, which are also described as striated muscle (due to the striped appearance under a microscope). Muscles are connected to the bones and they lie across a joint with one end attached to the bone on either side. Arthritis Arthritis is a non-specific term describing disease affecting one or more components of a joint, but usually with accompanying inflammation. An arthropathy is an abnormal painful joint which may or may not be inflamed. aviva.co.uk 49 J18397_PT15357_0417.indd 49 26/04/17 8:13 pm Although severity is important the joints affected are also significant. They may be weight-bearing (hips and knees) or needed in carrying out tasks (hands) and therefore may affect the ability to perform an occupation. Back Pain Related terms: l Cervical disc disease l Low back pain l Lumbago l Cervical spine pain The back is a complex structure and vulnerable to numerous disease processes giving rise to morbidity. Back pain is a symptom which may restrict movement and function and is a very common condition. Over 90% of back disorders are mechanical and back problems are often precipitated by injury and aggravated by obesity, weak muscles and poor posture. Mechanical back disorders: There are increased mortality and morbidity risks associated with chronic back pain. These are usually depression, suicide, accidents, excessive use of drugs and or alcohol. If the back pain is poorly controlled there can be a greater risk of depression compared with the general population. Depression and suicidal thinking are increased in those with higher levels of pain and higher levels of pain related disability. Back pain can be acute or chronic Acute Intermittent pain, disability and intolerance to activity lasting less than 3 months with complete resolution of symptoms and a return to normal activities Chronic Constant pain, disability and intolerance to activity lasting more than 3 months without resolution of symptoms and a continuing restriction of normal activities. Cervical Spondylosis A degenerative process in the cervical spine, which results in narrowing of the spinal canal and nerve root compression. l Cervical disc disease l Intervertebral disc prolapse l Sciatica l Thoracic spine pain Lumbar Stenosis l Lumbar spondylosis l Spondylolysis Narrowing of the lumbar spinal canal which may result in neurological signs and symptoms of the spinal cord or pain in the legs on walking. Non mechanical back disorders: l Fractures l Spondyloarthritis l Infections l Malignancies The symptoms and clinical findings in back pain are poorly correlated. In over 80% of patients, pain is non-specific with only a small percentage having a definite cause for their back pain. It is an age related degenerative condition and can be aggravated by trauma or arthritis. Whiplash Also known as post traumatic neck pain, whiplash is forced flexion-extension injury to the neck. It is typically caused by automobile collisions. The symptoms of whiplash can be delayed for up to 24 hours after an accident and the usual symptoms are increasing pain and stiffness in the neck shoulders and sometimes the arms. There may be some tingling present. It is possible to nod the head but movements of the rest of the neck are painful. 50 Understanding underwriting J18397_PT15357_0417.indd 50 26/04/17 8:13 pm Knee Disorders Hip Disorders The knee is a major weight bearing joint and is vulnerable to injury. It is subject to disease processes which include fracture, osteoarthritis and chodromalacia (painful softening of the cartilage of the patella). The hip is a major weight bearing joint and subject to many conditions including fracture, dislocation, osteoarthritis, rheumatoid arthritis and bone diseases. Tearing of the knee ligaments and or cartilage is common in younger adults involved in sporting pastimes. Loosening of the knee ligaments produce instability following an injury. Locking of the knee is usually suggestive of a loose body within the joint with cartilage rupture often being the cause. 1 2 1 2 4 7 3 3 5 6 8 9 10 1.acetabulum 11 2.synovial fluid 3.femur Hip disorders commonly cause groin pain and low back pain and mobility may be impaired. Surgery such as total hip replacement is common usually after a fracture or due to severe osteoarthritis. 1.skin 2.femur 3. joint space 4.muscle 5. knee cap (patella) 6. pre-patellar bursa 7. articular cartilage 8. synovial membrane 9.bursa 10.tibia 11.muscle Shoulder Disorders The shoulder joint has a wide range of movement and is held in position by a wide array of muscles and the joint capsule (together these are known as the rotator cuff). There are numerous labels for the various types of shoulder disorder but those listed below are the more common: l Frozen shoulder – pain or stiffness with restricted movement l Torn rotator cuff – an injury with minimal trauma or preexisting inflammation (eg rheumatoid arthritis) l Recurrent shoulder dislocation l Arthritis of the shoulder aviva.co.uk 51 J18397_PT15357_0417.indd 51 26/04/17 8:13 pm Osteoporosis Osteoporosis is a disorder which results in a reduction of the bone mass and deterioration of the bone leading to fragility fractures. The skeleton reaches peak bone mass and strength at about 30 years of age, after which it slowly declines. Peak bone mass is determined by a number of factors including gender (around 25% higher in men than women), genetics, nutrition an exercise. Following the menopause the rate of loss in women increases. A high peak bone mass reduces chances of osteoporosis. Most causes of osteoporosis are post-menopausal or senile, but may be secondary to a number of diseases including: l Anorexia nervosa l Endocrine disorders including Type 1 diabetes l Multiple myeloma 52 Understanding underwriting J18397_PT15357_0417.indd 52 26/04/17 8:13 pm Tumours A benign tumour is not life threatening in itself and treatment may not be required. However, it is sometimes necessary to surgically remove the tumour. The decision to do this would depend on a number of factors, including the following: A tumour is an abnormal mass of tissue which grows at a different rate from the surrounding normal tissue. The word tumour can literally mean any swelling, but by convention it is taken to mean abnormal growth. Glossary Factor Reason Site For cosmetic reasons Size A growth can cause pressure on surrounding tissue or interfere with hormone production Predisposition to malignant change A tumour that changes in nature and starts to spread could be fatal Malignant tumours A malignant tumour is also known as a cancer or carcinoma. Malignant tumours are far more serious than benign tumours. They grow rapidly and persistently and metastasise via the blood stream and the lymphatic system to form secondary tumours in other sites. These secondary tumours grow in a similar way. If left untreated, malignant tumours can be fatal. Term Definition Adeno Gland Myo Muscle Oma Tumour Fibro Fibre Melan Black l What type of tumour it is (nature of the tumour) Leuk, leuc White l Where in the body it is located (site) Cyte Cell l Blast Bud, immature cell When the tumour was first diagnosed Carci Malignant l Date and details of any treatment given Cyst Sac, bladder. Used on its own, cyst means a hollow tumour containing fluid or soft material Also, two other factors must be taken into consideration: Fibroids Tumours, particularly common in the uterus Adenoma To medically assess any malignant growth, it is always necessary to establish all the information. For example: l Staging (the physical extent of the disease) Tumour composed of gland tissue l Prognosis (prospects for treatment and recovery in the future) Melanoma Tumour containing black pigment Metastasise Spread The term staging is used to describe the extent to which a malignant disease has spread throughout the body, i.e. whether it is confined to one primary site and, if not, how far it has extended. Benign tumours Benign tumours are also known as simple or innocent tumours. They are localised growths which, as a rule, grow slowly. They do not generally infiltrate surrounding organs or tissues and do not metastasise to other sites in the body. You need to know the staging of a disease before any prognosis can be reached. Localised disease would usually have a better prognosis than widespread disease. aviva.co.uk 53 J18397_PT15357_0417.indd 53 26/04/17 8:13 pm Staging classification system Stage I Entirely localised Disease is restricted to the organ of origin Stage II Limited invasion Some invasion of adjacent tissue Stage III Extensive invasion Involvement of nearby lymph nodes Distant metastases Disease has spread to distant sites Stage IV The general staging system is not specific enough for certain types of cancer and special staging systems are used for these: Cancer type Staging system used Colorectal cancer Dukes Bladder tumour Marshall Melanoma Clark Special staging systems also exist for some other malignant diseases including cancer of the uterine cervix, cancer of the lymph nodes (Hodgkin’s disease) and testicular cancer. The severity of each of the numbered stages in any of these classification systems may vary according to the nature of the tumour and location of the primary site. In addition, the staging of an individual case may alter during the course of investigation and treatment, either because the disease progresses or because more sophisticated techniques are subsequently used to assess it. Tumour types may also be classified according to the nature of their constituent cells and the degree of malignancy indicated by this. Normally, this will be self evident from the name of the tumour itself and this, in conjunction with the site of the tumour will also help to determine the final rating applied. A well differentiated tumour is a tumour which grows relatively slowly and in a well defined shape. A poorly differentiated tumour means the tumour cells are so malignant that it is impossible to determine the normal tissue type from which the tumour is derived. This is a poor prognostic indicator because poorly differentiated tumours are more likely to be locally aggressive and metastasise than welldifferentiated tumours. Once the tumour type and staging have been identified, the prognosis or prospects for treatment and recovery can be assessed. Factors taken into consideration in the prognosis include: Factor Implications Effectiveness of treatment Has the tumour been completely eradicated or will it recur? Degree of malignancy May depend on the type of tumour cells and what part of the body is affected Staging The more widespread the disease, the more difficult it is to locate and treat Blood tests Substances in the blood indicate that malignant cells are present, perhaps even after treatment The treatments used for malignant tumours include the following: Surgery The surgical removal of tumour tissue has always been the main treatment for malignant growths. It can be a cure, but especially where the disease is extensive, surgery can only offer temporary relief. In some cases, it is purely palliative i.e. just to ease suffering. The surgery can deal effectively with the primary tumour, but undetected secondary spread (sometimes microscopic) may be left behind. It is also possible that surgery may release tumour cells into the bloodstream, causing secondary growths elsewhere. Radiotherapy Malignant cells can be destroyed by radiation. A radio-active beam is directed at a target tumour, which causes it to shrink. It can definitely be a cure for a limited number of tumours, but in cases of extensive malignancy, it may only afford temporary relief. Great precision is required of the radiotherapist to minimise the destruction of healthy cells. Radiotherapy may be used in conjunction with other treatments, such as surgery or chemotherapy. Chemotherapy The disease is treated by cytoxic drugs, which inhibit cell reproduction. Because they are administered via the blood stream, their effects are far-reaching. The drugs are toxic to both malignant and healthy cells and there may be side-effects, such as sickness and hair loss. 54 Understanding underwriting J18397_PT15357_0417.indd 54 26/04/17 8:13 pm This type of treatment has proved very effective for leukaemia and tumours of the reproductive system. Sometimes a combination of surgery, radiotherapy and chemotherapy may be used. Endocrine therapy Some tumours depend on hormones for growth. In this therapy, various treatments are given to control the hormones that are stimulating tumour growth. The four most common methods of investigation for malignant tumours are: Method Definition X-rays The procedure varies for each organ Biopsy A small sample of the tissue is removed for analysis Radio-isotope scanning Procedure varies according to the organ involved Blood tests Biological markers secreted by tumours are identified in the blood Biological markers One of the biggest problems in investigating malignant disease is detecting secondary spread. A great breakthrough in the treatment of cancer therefore, has been the discovery that some tumours release certain substances into the blood. If these substances (biological markers) are present when the blood is tested, a tumour is also present. If biological marker levels remain high after treatment, this indicates that malignant cells are still present, or that there is a recurrence of the disease. By testing the blood for biological markers, minute quantities of tumour cells can be detected, which other methods of investigation can’t identify. Carcinoma of the cervix The results of smear tests are classified according to the Cervical Intraepithelial Neoplasia (CIN) system. This is a way of describing the amount of dysplasia (abnormal development) of the cells. Smear tests are classified as: Classification Definition CIN1 Mild dysplasia CIN2 Moderate dysplasia CIN3 Severe dysplasia or carcinoma in situ (i.e. no invasion of surrounding tissue) When test results show CIN1 or CIN2, follow up smears are recommended, but no treatment is required, since many cases return to normal. Findings of CIN3 requires further investigation and treatment, perhaps by cryosurgery (freezing the affected area) or laser, and then repeat smears to check that all malignant cells have been eradicated. An even more severe condition than CIN3 is invasive carcinoma, which has another classification system of its own. A tumour of this sort requires more extensive treatment, including radiotherapy and/or hysterectomy. Chemotherapy has so far not proved successful in treating carcinoma of the cervix. aviva.co.uk 55 J18397_PT15357_0417.indd 55 26/04/17 8:13 pm Hodgkin’s disease Cervical Nodes Lymph Vessels Axillary Nodes Lymph Vessels Inguinal Nodes Lymph Vessels Hodgkin’s disease is a condition in which the lymphatic glands all over the body become infiltrated with malignant cells. The person may suffer weight loss, night sweats, unexplained fever and anaemia. When the disease is localised, the treatment is radiotherapy. For more widespread disease, chemotherapy or a combination of both radiotherapy and chemotherapy is used. The actual prognosis of this disease will depend on investigation (including biopsy) into the nature of the tumour and the staging of the disease. 56 Understanding underwriting J18397_PT15357_0417.indd 56 26/04/17 8:13 pm Build Obese people are more prone to heart disease, strokes, high blood pressure, diabetes, chronic depression and many other life threatening conditions. The key obesity measure is BMI (Body Mass Index). The BMI compares weight with height, irrespective of sex. It is calculated by dividing weight in kilos by height in metres squared (m2). BMI is an accurate reflection of body fat percentage in the majority of the adult population. A typical classification of BMI is: Underweight Underweight may be an indication of malnutrition but more usually is either a normal body state in an otherwise healthy individual. The most immediate problem with underweight is that it might be secondary to, and/or symptomatic of, an underlying disease. Unexplained weight loss requires professional medical diagnosis. Other causes include anorexia, most often found in young women. BMI Definition Complications of underweight include increased risk of infections, falls, fractures and osteoprosis. >17 Underweight Obesity 18-25 Healthy 26-30 Overweight 31-35 Obese 36-40 severely obese 40> Morbidly obese For Income Protection this would be 38> Obesity is a medical condition in which excess body fat has accumulated to the extent that it may have an adverse effect on health, leading to reduced life expectancy. Obesity is a leading preventable cause of death worldwide, with increasing prevalence in adults and children. Authorities have often cited it as one of the most serious public health problems of the 21st century. Height (meters) 110 132 154 The prime cause of obesity is excessive calorific intake - often combined with a sedentary lifestyle. Genetics may have a role, as obesity often runs in families. Occasionally, obesity may be due to another medical condition or the treatment of another condition. Weight (pounds) 176 198 220 242 264 286 308 330 2.00 6’7 1.90 6’3 1.80 5’11 1.70 5’7 1.60 5’3 1.50 4’11 50 60 70 80 90 100 110 120 130 140 Height (feet and inches) BMI is sometimes criticised as a crude measure of obesity. Though it does not actually measure the percentage of body fat, it is a useful tool to estimate a healthy body weight based on how tall a person is. Due to its ease of measurement and calculation, it is the most widely used diagnostic tool to identify weight problems. As the acceptable weight range will usually include moderately overweight, the limitations of BMI for applicants are of little concern in life assurance. 150 Weight (kilograms) aviva.co.uk 57 J18397_PT15357_0417.indd 57 26/04/17 8:13 pm Medical risks of obesity include: l High blood pressure l Ischemic heart disease, angina and myocardial infarction (heart attacks) l Congestive cardiac failure l Raised cholesterol l Deep vein thrombosis/pulmonary embolism l Diabetes mellitus l Strokes l Gout l Osteoarthritis l Low back pain l Fatty liver disease l Chronic renal failure l Gallstones l Asthma l Cancer (breast, ovarian, oesophageal, colorectal, liver, pancreatic, gallbladder, stomach, endometrial, cervical, prostate, kidney) l Non-Hodgkin’s lymphoma l Multiple myeloma l Obstructive sleep apnoea l Polycystic ovarian syndrome l Gastro-oesophageal disease Mortality risk varies with BMI. Obesity on average reduces life expectancy by six to seven years. A BMI of 30–35 reduces life expectancy by two to four years while severe obesity (BMI 40>) reduces life expectancy by twenty years for men and five years for women. Key points for life insurance Obesity is often progressive with age. A younger obese life therefore, may be rated more severely than an older life with the same BMI. Moderate overweight is often accepted at standard terms. Significantly overweight applicants will be subject to a heavy premium loading. They may be declined if their BMI exceeds a certain threshold or other risk factors are present, for example, a history of angina. Most underweight lives are acceptable at standard terms, however very underweight lives may be declined. Underweight applicants with recent weight loss would be a cause for concern. Additional points for income protection insurance Obesity also has the potential to impact on the customer’s ability to work and as such, people who work in a more physical job would be reviewed in more detail than those in a less demanding role. For example, obesity puts greater strain on joints and therefore may lead to problems for builders, plumbers etc. If a customer was significantly overweight we would be likely to impose a higher loading on their policy, and if severely to morbidly overweight we would decline to offer cover. 58 Understanding underwriting J18397_PT15357_0417.indd 58 26/04/17 8:13 pm Smoking The detrimental effects of smoking on health are well known. Smoking facts l On average, each cigarette shortens a smoker’s life by around 11 minutes l Smoking reduces life expectancy by seven to eight years l The number of people under the age of 70 who die from smoking-related diseases exceeds the total figure for deaths caused by breast cancer, AIDS, traffic accidents and drug addiction l Smokers in their 30s and 40s are five times more likely to have a heart attack than non-smokers Why is smoking bad for you? Cigarettes contain more than 4000 chemical compounds and at least 400 toxic substances. Burning tobacco releases these toxins. l l l l tar, a carcinogen (substance that causes cancer) nicotine is addictive and increases cholesterol levels in your body carbon monoxide reduces oxygen in the body Smoke contains several carcinogenic pyrolytic products that bind to DNA and cause many genetic mutations. There are over 19 known chemical carcinogens in cigarette smoke. Implications for life, critical illness and income protection insurance l Smokers pay a higher standard premium. Smoker rates include anyone who has smoked any form of tobacco within the 12 months prior to application l Very high levels of tobacco consumption may lead to a loading on top of the smoker rates. l Smoking may increase ratings for conditions that it is known to exacerbate or reduce the effectiveness of treatment l An accurate and reliable test for the presence of cotinine (a by product of nicotine) is routinely used by insurers to test declared non-smokers l Failure to correctly declare as a smoker will usually be treated as deliberate non-disclosure which would therefore result in the non-payment of a claim. What are the health implications? Cancer: The link between smoking and lung cancer is the most well known health risk - ninety percent of lung cancer cases are due to smoking. Smoking is also the usual cause of mouth cancer. Several other types of cancer are more frequently found in smokers – oesophagus, bladder, kidney, pancreas and cervix. Cardiovascular disease. This is the main cause of death due to smoking. Smoking accelerates the hardening and narrowing process in your arteries. Hardening of the arteries is a process that develops over years, when cholesterol and other fats deposit in the arteries, leaving them narrow, blocked or rigid. When the arteries narrow (atherosclerosis), blood clots are likely to form. This in turn leads to an increased risk of heart attacks, strokes, high blood pressure, kidney failure and gangrene of the legs. Chronic obstructive pulmonary disease (COPD) is a collective term for a group of conditions that block airflow and make breathing more difficult, such as: emphysema - breathlessness caused by damage to the air sacs (alveoli) and chronic bronchitis - coughing with a lot of mucus that continues for at least three months. Smoking is the most common cause of COPD and is responsible for 80 per cent of cases. Other risks include blindness and other eye problems, ulcers, impotence and teeth loss. aviva.co.uk 59 J18397_PT15357_0417.indd 59 26/04/17 8:13 pm Alcohol Alcohol use is a regular and accepted recreation in our society. However there are risks associated with excess consumption. Alcohol is a drug, and as such alters a person’s physical and mental state. Small amounts lead to a sense of wellbeing and relaxation with a lessening of tension and inhibitions. Speech slurring and unsteadiness also become evident. Binge drinking is associated with accidents, violence and crime, as well as a hangover the next day, with headaches, vomiting and indigestion. Even though the heavy regular drinker may not become drunk, damage to the internal organs may still happen. This increases the risk of liver cirrhosis, stomach ulcers, heart disease, strokes and some cancers. Alcohol is a depressant and many heavy drinkers have mental health problems. Alcohol often contributes to problems with family, relationships, work, finances and crime. Implications for life, critical illness and income protection insurance l We ask about usual consumption levels and whether there has ever been any medical advice to stop or reduce drinking. l High level of consumption may lead to a premium increase. l A history of damaging alcohol abuse where the applicant has ceased drinking will take into account how long they have been abstinent. Recent cessation may mean postponement. Otherwise a loading or standard terms will apply. l A history of damaging alcohol abuse with continuing alcohol consumption will lead to an application being declined. While we often relate alcohol problems with young binge drinkers or the chronic alcoholics the reality is that we should be far more worried about the high numbers of middle aged people who regularly risk damage to their health though their social and relaxational drinking. Drinking too much Excessive levels of consumption can be divided into three broad categories l Hazardous drinking. l Harmful drinking. Frequent or regular binge drinking can be considered harmful drinking and can lead to long-term health problems or dependence. l Alcohol Dependence. A chemical dependence on alcohol Effects of excess drinking l liver/brain/heart damage l gastritis (inflammation of the stomach lining) l pancreatitis (inflammation of the pancreas) l high blood pressure l cancers l seizures l impotence/infertility l Psychological effects. Long-term heavy drinking can increase anxiety and cause depression, memory loss and dementia. It can also lead to sleeping problems, mood-swings, violence and suicide. 60 Understanding underwriting J18397_PT15357_0417.indd 60 26/04/17 8:13 pm Drugs Almost all of us will have taken a mood-altering chemical at some time or another - i.e. what we call a drug. We’ve drunk coffee or tea, or had a few glasses of wine or beer. These are acceptable practices in terms of their health and social consequences. Some people will also take potentially more damaging drugs. Drug abuse means the voluntary abuse of drugs - i.e. where people choose to do so. This includes people who use illegal drugs or abuse legal drugs. Types of Drugs Stimulants. The most widely abused stimulants are cocaine, crack (a pure form of cocaine) and amphetamines. Depressants. These are substances that slow down or depress the Central Nervous System. Depressant drugs include alcohol, barbiturates and tranquillisers. Dependence is more advanced level of abuse where desire for drugs has become a compulsion. Physical dependence is when the body comes to need a drug to function normally. If it’s not taken, unpleasant withdrawal symptoms occur. The only way to avoid this is to take more drugs. Analgesics. Analgesics are substances that provides relief from pain. Mild analgesics, such as aspirin or paracetemol are relatively harmless. Analgesic drugs of abuse are far stronger than this and are all powerful pain killers. Some are refined from an extract obtained from opium poppies (Papaver somniferum) and are classed as “opiates” and some are produced by chemical synthesis. Psychological dependence is when an individual comes to rely on a drug to supply good feelings - such as relaxation, self-confidence, self esteem, freedom from anxiety etc. Opiates include Opium itself, which is the resin obtained from the seed pod of the opium poppy, along with Morphine, Heroin and Codeine. People abuse drugs for many different reasons: Synthetic analgesics are manufactured as powders, tablets or liquids. They include Methadone, Physeptone Pethidine, Diconal and Palfium l To avoid feeling bored l To fit in with peers l To increase self-confidence l To forget about problems l To relax l To feel good. Risks of drug abuse Risks associated with drug abuse include: l Loss of control – leading to addiction l Risk to personal safety - danger of death or injury by overdose, accident or aggression. l Damage to health - including brain damage, liver failure, mental problems etc. l Legal consequences - risk of imprisonment, fine and criminal record. l Destructive behaviour - that can harm self, family and friends. Hallucinogens - or psychedelics - are drugs that affect a person’s perception of sights, sounds, touch, smell etc. Some of the stronger hallucinogens can exert a powerful effect on a drug users thinking and self-awareness. They include mescaline (found in magic mushrooms) LSD, MDA (methylenedioxyamphetamine) and Ecstasy (methylenedioxymethamphetamine - or MDMA). Implications for life assurance, critical illness and Income protection l Any history of drug abuse is cause for concern. l Ongoing abuse will usually mean any application is declined. l Consideration of a history of drug abuse will depend on the types of drug used, the length of abuse and any damage to health, the length of time since cessation. Any history of injecting drugs will often need a HIV test. aviva.co.uk 61 J18397_PT15357_0417.indd 61 26/04/17 8:13 pm Residence and Travel Travel and Residence We ask about foreign travel and residence for various reasons; l Political Instability which includes: l Premium rates are based on mortality experience of UK lives. War l Overseas, different risk factors come into play which substantially alter life expectancy, e.g. Terrorism –Economic & Social Conditions –Medical Facilities –Overseas living conditions can be very different from the UK and can significantly vary within other countries, e.g. a white-collar worker in the United Arab Emirates might enjoy a similar standard of living to that in the UK, while a UK relief worker stationed in Ethiopia could be far closer to the indigenous population. –The quality and availability of medical facilities should always be considered. An applicant working in a remote area, inaccessible to local hospitals presents as a more adverse risk than someone living in a city and close to medical facilities does. l Uprising & insurrection All of which present additional risk of violent death or disablement l There are also legislative and tax implications regarding overseas business Implications for underwriting l Applicants must usually be resident in the UK l Holidays are usually ignored l Substantial foreign travel to high risk countries may result in a loading or even an application being declined l Past travel to high risk countries for AIDS may mean that we need a HIV test before acceptance AIDS represents a significant risk in some regions overseas not only from sexual transmission but also from infected needles or contaminated blood products in areas where screening procedures of medical facilities are inadequate. 62 Understanding underwriting J18397_PT15357_0417.indd 62 26/04/17 8:13 pm Financial Underwriting Financial Underwriting can be a complex area but its basic principles are straightforward and can be summarised as follows: l To ensure that the insured or beneficiaries are not put in a better position by the occurrence of an insured event. l To minimise the ‘moral’ risk - the effecting of an insurance policy in itself increases the chance of an insured event happening. Fraud is rare but not unknown as are murder and suicide. l To minimise the risk of lapse and/or early surrender of the policy by ensuring both that the insurance is appropriate and the premiums are affordable. For personal Life and CI financial underwriting is usually minimal except when cover amounts are very high. The level of cover is calculated to provide financial security. Such levels depend on loss of income and liabilities – usually a mortgage. Where levels of cover are high specific details about income and liabilities plus details of existing cover will be required – usually by a financial questionnaire. For Income Protection some level of financial underwriting is usually fundamental to the contract. While the aim is to relieve financial hardship in the event of disability there is the need to avoid over insurance. There needs to be a clear financial incentive to return to work. Business Protection is an underdeveloped market. There are clear needs in terms of areas like key person insurance and shareholder protection. But these are a complex, specialised areas covered in detail elsewhere. Aviva has a dedicated guide to Business Protection. Financial underwriting will usually allow the cover as requested but there may be a need to reduce the cover amount and/or term. Rarely applications will be declined. aviva.co.uk 63 J18397_PT15357_0417.indd 63 26/04/17 8:13 pm Aviva Life Services UK Limited. Registered in England No. 2403746 Aviva, Wellington Row, York, YO90 1WR. Authorised and regulated by the Financial Conduct Authority. Firm Reference Number 145452. aviva.co.uk PT15357 04/2017 © Aviva plc J18397_PT15357_0417.indd 64 26/04/17 8:13 pm
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