CDI 180
Collaboration | Delivery | Impact
Feedback Report
Prepared for:
Anne Example
On:
14 November 2016
Contents
About this Report
3
CDI Themes explained
Three Key Steps
Rating Scale
Your Responses
Executive Summary
6
Overall Averages
Your Highest and Lowest Ratings
Development Areas
CDI Themes
10
Collaboration
Customers
Communication
Working Together
Delivery
Performance
Decisions
Change
Impact
Presence
Ethics
Growth
Individual Ratings & Comments
19
Data Matrix
Comments
©2015 ORMultiView Limited
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Anne Example
About This Report
CDI Themes explained
ORMultiView has nearly 20 years experience in 360° and 180°
feedback, as well as leadership development. We’ve used our
extensive database to compile the CDI based on core leadership
behaviours that have remained central over this period together with
behaviours that reflect more recent developments in leadership (e.g.
ethics, cross-boundary collaboration, diversity).
To keep things simple, we’ve grouped these behaviours together into
three leadership themes: Collaboration, Delivery and Impact. Each
theme is then sub-divided into three competencies to reflect the
breadth of the theme.
Collaboration
This theme is all about your ability to get things done in collaboration
with others. How effective are you at building relationships with
internal or external customers? How successful are you at
communicating and keeping people informed? To what extent are you
seen to be receptive to ideas and people from outside your own
immediate area?
Delivery
This theme is all about your ability to deliver. To what extent are you
seen as someone who delivers on their commitments? How effective
is your decision making seen to be? Are you seen as someone who is
able to translate ideas into real change in the business?
Impact
Impact is about the way you do things rather than what you do.
During times of change, does your leadership style encourage people
to follow you? Are you seen to create a climate in which people feel
valued? Does your style encourage people to grow and develop?
Impact is sub-divided into presence, ethics and growth.
©2015 ORMultiView Limited
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Anne Example
About This Report
Three Key Steps
1. Understand it
The report is in-depth. Take time to understand what messages it
contains. In particular it is important to identify: what you are pleased
about (effective leaders play to their strengths): what you are
disappointed by: what points need clarification and what areas are
worthy of action?
2. Talk to reviewers
They will want to know how you reacted to their feedback – and in the
absence of information from you – they will fill in the gaps!
3. Identify goals
Research tells us that people who go back to their reviewers and
develop goals with them, tend to increase future scores on repeat
measures and are most perceived to have increased their
effectiveness.
Even more effective is to ask your reviewers for feedback from time to
time on how you are doing.
There are significant individual differences in the effectiveness of this
sort of feedback. Your motivation to use the results and the perceived
costs and benefits of change are, of course, important matters for you
to consider.
©2015 ORMultiView Limited
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Anne Example
About This Report
Rating Scale
The numerical feedback in this report is based on the following rating
scale:
n/a
1
2
3
4
5
Not Applicable
An area for development
An area for consideration
Meets Expectations
An area of strength
Role Model
Your Responses
This report is based on the responses we received from:
Peer
Direct Report
Other
Self
Total Responses
©2015 ORMultiView Limited
2
2
2
1
7
5
Anne Example
Executive Summary
Overall Averages
To give you an overview, this chart shows you the proportion of scores that were strengths (4 and 5
on the rating scale), satisfactory (3), areas for attention (1 and 2) and includes self ratings. From page
10 onwards of this report you will be able to see how this has been compiled.
Collaboration
13%
61%
Delivery 1%
2%
Impact
26%
85%
11%
N/A
12%
79%
Attention
Satisfactory
11%
Strength
Rater Category Averages
This table shows you, on average, how you were rated by the different categories of raters (e.g. your
peers or direct reports).
Peer
Direct Report
Other
Self
Average
Collaboration
3.29
3.17
2.71
4.00
3.06
Delivery
3.08
3.21
3.00
3.55
3.10
Impact
3.00
3.00
3.08
3.17
3.03
©2015 ORMultiView Limited
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Anne Example
Executive Summary
Your Highest and Lowest Ratings
An analysis of the results also identifies those Competency statements that have achieved the highest
scores and those that have elicited the lowest. This enables you to see easily what people regard as
your strongest points and those that require attention.
Collaboration
Delivery
Impact
Customers
Performance
Presence
Communication
Decisions
Ethics
Working Together
Change
Growth
Five Highest Ratings
Competency
Statement
Count
Customers (internal or
external)
Builds effective relationships with customers
4.33
Customers (internal or
external)
Is an effective influence on customer thinking
4.17
Ensures that people understand (i.e. goes beyond just
providing information)
3.67
Decisions
Engages and listens to people so that decisions are well
informed
3.50
Decisions
Readily takes the difficult decisions that are right for the
business
3.33
Communication
©2015 ORMultiView Limited
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Anne Example
Executive Summary
Your Highest and Lowest Ratings
An analysis of the results also identifies those Competency statements that have achieved the highest
scores and those that have elicited the lowest. This enables you to see easily what people regard as
your strongest points and those that require attention.
Collaboration
Delivery
Impact
Customers
Performance
Presence
Communication
Decisions
Ethics
Working Together
Change
Growth
Five Lowest Ratings
Competency
Statement
Count
Customers (internal or
external)
Translates an understanding of customer needs into tangible
benefits for the business and the customer
1.67
Customers (internal or
external)
Is adaptable to new and different ways of working with
customers
2.17
Is an effective team player even when not leading the team
2.50
Displays empathy with people
2.67
Creates a working environment which ‘protects’ work/life
balance for people
2.83
Working Together
Communication
Ethics
©2015 ORMultiView Limited
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Anne Example
Executive Summary
Development Areas
Those completing the questionnaires were given the opportunity to identify up to three statements
which indicated areas for further development. Where two or more people have identified the same
statement this is presented below.
Collaboration
Delivery
Impact
Customers
Performance
Presence
Communication
Decisions
Ethics
Working Together
Change
Growth
Competency
Customers (internal or
external)
Statement
Average
Translates an understanding of customer needs into tangible
benefits for the business and the customer
©2015 ORMultiView Limited
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2
Anne Example
Theme: Collaboration
Customers (internal or external)
Peer
Direct Report
Other
Self
Average
Translates an understanding of customer needs into
tangible benefits for the business and the customer
1.67
Is adaptable to new and different ways of working
with customers
2.17
Builds effective relationships with customers
4.33
Is an effective influence on customer thinking
4.17
n/a
1
2
attention
©2015 ORMultiView Limited
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3
4
5
strength
Anne Example
Theme: Collaboration
Communication
Peer
Direct Report
Other
Self
Average
Keeps people informed about issues that affect
them
3.17
Ensures that people understand (i.e. goes beyond
just providing information)
3.67
Displays empathy with people
2.67
Communicates with confidence and conviction
3.17
n/a
1
2
attention
©2015 ORMultiView Limited
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3
4
5
strength
Anne Example
Theme: Collaboration
Working Together
Peer
Direct Report
Other
Self
Average
Gathers and tests support for ideas outside of
formal discussion (e.g., ahead of meetings)
3.00
Acts in a way that is broader than their own
function/department
3.17
Is receptive and encouraging of different views and
opinions
3.00
Is an effective team player even when not leading
the team
2.50
n/a
1
2
attention
©2015 ORMultiView Limited
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3
4
5
strength
Anne Example
Theme: Delivery
Performance
Peer
Direct Report
Other
Self
Average
Can be relied upon to deliver on their commitments
to others
3.00
Holds people accountable for high standards of
delivery
3.00
Addresses poor performance
3.00
Sets targets that are challenging and achievable
3.00
n/a
1
2
attention
©2015 ORMultiView Limited
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3
4
5
strength
Anne Example
Theme: Delivery
Decisions
Peer
Direct Report
Other
Self
Average
Balances the need for detail with the need to make
timely decisions
3.17
Thinks through the implications of decisions even
under significant pressure
3.17
Engages and listens to people so that decisions are
well informed
3.50
Readily takes the difficult decisions that are right for
the business
3.33
n/a
1
2
attention
©2015 ORMultiView Limited
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3
4
5
strength
Anne Example
Theme: Delivery
Change
Peer
Direct Report
Other
Self
Average
Presents a compelling vision for proposed changes
3.00
Is a catalyst for change
3.00
Takes and encourages appropriate risks
3.00
Ensures that lessons learned are implemented not
just identified
3.00
n/a
1
2
attention
©2015 ORMultiView Limited
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3
4
5
strength
Anne Example
Theme: Impact
Presence
Peer
Direct Report
Other
Self
Average
Takes people with them when times are tough
3.00
Sets a good example, even under pressure, by
personally modeling effective behaviours
3.00
Is enthusiastic and motivating to work with/for
3.00
Has an effective presence and impact in meetings
and presentations
3.00
n/a
1
2
attention
©2015 ORMultiView Limited
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3
4
5
strength
Anne Example
Theme: Impact
Ethics
Peer
Direct Report
Other
Self
Average
Creates a working environment which ‘protects’
work/life balance for people
2.83
Creates a climate in which people are encouraged to
raise concerns about issues of ethics or safety
3.17
Encourages you to consider the environmental
impact of your decisions/practices
3.17
Capitalises on the diversity and differences that
people bring to the organisation
3.17
n/a
1
2
attention
©2015 ORMultiView Limited
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3
4
5
strength
Anne Example
Theme: Impact
Growth
Peer
Direct Report
Other
Self
Average
Delegates authority and responsibility in such a way
that encourages personal and professional growth
3.00
Brings out the best of people’s skills and abilities
3.00
Gives you regular, constructive feedback about your
performance
3.00
Accepts personal responsibility for developing
others
3.00
n/a
1
2
attention
©2015 ORMultiView Limited
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3
4
5
strength
Anne Example
Individual Ratings & Comments
Data Matrix
Lowest
Self
Highest
‘Highest’ and ‘Lowest’ ratings include ratings from all responses. If the statement is highlighted blue
this means that at least two reviewers have chosen the statement as an area of development. If the
score is highlighted in blue with a yellow background, this shows which open reviewer has chosen this
statement as a development area.
Collaboration
Customers (internal or external)
Translates an understanding of customer needs into tangible benefits for the
business and the customer
Is adaptable to new and different ways of working with customers
Builds effective relationships with customers
Is an effective influence on customer thinking
3 3 1
4 2 1
5 3 3
5 5 3
Communication
Keeps people informed about issues that affect them
Ensures that people understand (i.e. goes beyond just providing information)
Displays empathy with people
Communicates with confidence and conviction
4
5
3
5
4
4
3
5
3
3
1
3
Working Together
Gathers and tests support for ideas outside of formal discussion (e.g., ahead of
meetings)
Acts in a way that is broader than their own function/department
Is receptive and encouraging of different views and opinions
Is an effective team player even when not leading the team
©2015 ORMultiView Limited
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5 5 3
4 4 3
5 5 3
5 5 1
Anne Example
Individual Ratings & Comments
Highest
Self
Lowest
Data Matrix(cont)
3
4
5
3
3
4
3
3
3
3
1
3
Delivery
Performance
Can be relied upon to deliver on their commitments to others
Holds people accountable for high standards of delivery
Addresses poor performance
Sets targets that are challenging and achievable
Decisions
Balances the need for detail with the need to make timely decisions
Thinks through the implications of decisions even under significant pressure
Engages and listens to people so that decisions are well informed
Readily takes the difficult decisions that are right for the business
4 3 3
5 3 2
5
3
5 3 3
Change
Presents a compelling vision for proposed changes
Is a catalyst for change
Takes and encourages appropriate risks
Ensures that lessons learned are implemented not just identified
©2015 ORMultiView Limited
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3
4
5
5
3
4
5
5
3
3
3
3
Anne Example
Individual Ratings & Comments
Lowest
Self
Highest
Data Matrix(cont)
Impact
Presence
Takes people with them when times are tough
Sets a good example, even under pressure, by personally modeling effective
behaviours
Is enthusiastic and motivating to work with/for
Has an effective presence and impact in meetings and presentations
5 5 3
3 3 3
3 3 3
3 3 3
Ethics
Creates a working environment which ‘protects’ work/life balance for people
Creates a climate in which people are encouraged to raise concerns about issues of
ethics or safety
Encourages you to consider the environmental impact of your decisions/practices
Capitalises on the diversity and differences that people bring to the organisation
5 3 1
5 4 1
5 2 1
5 3 1
Growth
Delegates authority and responsibility in such a way that encourages personal and
professional growth
Brings out the best of people’s skills and abilities
Gives you regular, constructive feedback about your performance
Accepts personal responsibility for developing others
©2015 ORMultiView Limited
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3 3 3
3 3 3
3 3 3
3 3 3
Anne Example
Individual Ratings & Comments
Comments
Individual comments for Anne Example
What two things do you particularly value about this person's
performance?
Anne Example



I have a close understanding of our customers and products.
I am motivational and have a vision for the business.
I am committed to the company and our employees. I want the best for both.
Comments from confidential reviewers









Anne can channel huge amounts of energy and enthusiasm into a project to ensure it gets
the best possible start.
Since Anne has taken the helm there has been a marked improvement in morale and a
positive feeling that the company is going from strength to strength.
Anne is very well respected and trusted.
Anne has a huge impact on the strategic direction of the business.
Is excellent at building and maintaining strong relationships with key internal and external
customers.
Anne is exceptional at maintaining customer relationships.
Anne is totally committed.
Anne is smart and dedicated.
Anne is a valued member of the team- keep up the good work!
©2015 ORMultiView Limited
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Anne Example
Individual Ratings & Comments
Comments
What single thing do you think they could do differently to improve their
performance?
Anne Example

I need to develop my ability to delegate, and to hold people accountable for their
performance.
Comments from confidential reviewers








It is hard to make any criticism when Anne is doing two fundamental roles in the business
and is so dedicated to the company. However, I believe she should consider delegating
business decisions to others when she is away from the UK business.
Anne's business performance is beyond question; she does however wear her heart on her
sleeve and for those who don't know her so well this could get interpreted in the wrong
way. She says what she thinks, which is absolutely fine but sometimes she might want to
count to 10 and think how she wants to say it.
Could work harder to meet deadlines.
Needs to engage in business-wide processes more readily so that the team as a whole can
be more effective.
Anne needs to learn to listen and better consider others' opinions.
Anne also needs to be able to take ideas and advice from people who might have very
different personalities from herself.
Anne needs to develop her inter-personal skills in meetings.
Anne perhaps needs to be a little tougher in negotiations.
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Anne Example
This report has been produced by ORMultiView Ltd
If there are aspects of the report that are unclear, please contact the provider directly at
ORMultiView +44 1934 714125, email [email protected]
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Anne Example