SPECIFIC CRITERIA
212 Health tourism
nd
2 edition – valid until 31st December 2016
Company: _______________________________________________
Respondent: _______________________________________________
Assessor: _______________________________________________
Date: _______________________________________________
212 Health tourism – specific criteria
212-1
Safety factors
212-1.1
The company has a written safety plan in place for all its tours, where, for
example, the following issues are addressed:
a. Assessment of local conditions and risks
b. Interaction with clients and information flow.
c. The education and training of staff.
d. Responding to emergencies.
e. A responsible attitude to nature.
212-1.2
The safety plan is revised at least once a year.
212-1.3*
Staff members are informed of the company’s safety plan and know how to
react according to its instructions.
212-2
Products and Services
212-2.1
The website marketing service is easily accessible and provides the appropriate
information.
212-2.2
There are written instructions for staff, outlining what is included in the
service/treatment on offer.
212-2.3
Information is available as to how guests make optimal use of what is on offer
to maximise the result of their stay/treatment. This for example applies to the
temperature of baths and desirable length of stay.
212-2.4
Advice is at hand for those who are particularly sensitive, e.g. to high
temperatures.
212-2.5
Information is provided on the properties of the natural materials to which
guests have access (e.g. bath water, steam, clay etc), along with information on
their active ingredients and effects.
212-2.6
It is clearly stated if any intolerance or other reaction could be incurred by the
use of a particular material or substance.
212-2.7
Information is provided on where natural products originate, e.g. boreholes and
at what depth, clay pits etc. Particulars are given about how these materials are
recycled and cleaned/refined.
212-2.8
Reception staff have detailed knowledge of the services provided and can
convey this information to the guests.
212-2.9
There is a database which stores the history of customer service. All instances
of special care/treatment, allergies and treatment history are registered. This
only applies when guests return to the same service provider on several
occasions.
212-3
Facilities and equipment
Yes
No
N/A
Yes
No
N/A
Yes
No
N/A
Health tourism - 2 ed. - valid until 31 December 2016 2
nd
*New criteria from 1 January 2014
st
212-3.1
All staff must be presentable during working hours, be neat and tidy, and dress
in appropriate working clothes.
212-3.2
A special reception area is provided.
212-3.3
There is a special dressing room with mirrors and cupboards, with a sufficient
number of coat hangers and/or hooks, besides other amenities that are
deemed necessary e.g. hairdryers. Where no locked cupboards are available
there is a safety box.
212-3.4
Treatment rooms and facilities are tidy, well designed and equipped to serve
their purpose. All fitted units and items of furniture are clean and in good
condition.
212-3.5
Gowns and slippers are at hand where appropriate.
212-3.6
Treatment rooms should be big enough to allow for easy movement around the
room by the therapist.
212-3.7
While treatment is in progress, care is taken to ensure propriety and the
inviolability of private life, e.g. towels are used to shield the body when turning
over or changing clothes.
212-3.8
Treatment areas are well ventilated.
212-3.9
Treatment areas are clearly demarcated.
212-3.10
After treatment clients have the opportunity to relax, either in the treatment
space or in an appropriate area.
212-3.11
Shower and bath facilities are far enough away from the dressing area to
ensure that the danger of water being carried into the dressing rooms is kept to
a minimum.
212-3.12
In the shower and bath facilities there are relevant and clear pictorial
instructions on how clients should wash themselves.
212-3.13
The highest standards of hygiene are always followed. No surface shows signs
of grime, and mould is not present in grouting. No stains or obvious signs of
wear are visible on furniture.
212-3.14
Towels are clean and not worn, and the same applies to gowns and other
garments on offer.
212-3.15
The consumption of food and drink is supervised, so that there is no danger
incurred by, for example, the use of glass vessels.
212-4
Education and training of staff
212-4.1
Staffs that provide client treatment must have completed the appropriate
education or training as, e.g. a beautician, personal trainer or
masseur/masseuse.
212-4.2
The company has a list of all the health professionals in its service, who hold
legal certification and are licensed to practice by the Chief Surgeon.
212-4.3
The company has a list of all therapists employed by them, according to Act No.
37/2005 with subsequent amendments.
Yes
Health tourism - 2 ed. - valid until 31 December 2016 3
nd
*New criteria from 1 January 2014
st
No
N/A
212-4.4
At least one staff member on each work shift must have a valid certificate of
“First Aid” issued by a recognised party.
212-4.5
If there is a swimming pool on the premises, staff must hold valid certificates as
swimming pool attendants according to Regulation No. 814/2010, on hygiene
procedures in swimming pools and baths, with amendments.
Health tourism - 2 ed. - valid until 31 December 2016 4
nd
*New criteria from 1 January 2014
st