Reduce hassle
and avoid
wasting money
Managed Print
Services Essentials
you can
The easy way to cut costs,
and more.
If you need a simple and effective way to stop unnecessarily wasting
money on print, MPS Essentials is here to help. It will identify areas of
waste, rationalise the number of devices and suppliers you have and
help change your printing habits – all while making print more secure,
sustainable and hassle free.
MPS Essentials draws on 40 years of imaging expertise and allows Canon
to actively manage your print environment – so you don’t have to.
How much could print
be costing you?
How does MPS
Essentials actually work?
On average organisations spend as
much as €10,800 per employee each
year on office documents – and that’s
before you consider what’s spent
producing documents and literature
externally, using commercial printers.
With MPS Essentials, we take away all the
hassles of managing your print infrastructure –
and make it our responsibility. This means you
and your staff don’t struggle in areas you’re not
specialists in, instead leaving it to experts who
are. And with over 40 years experience we can
confidently claim this: print is our passion.
If these statistics surprise you then you’re
not alone. Many organisations are unaware
how much print is costing them, or that the
visible costs represent just 20% of the total
cost of producing documents in the office.
It’s why industry experts refer to it as “the
hidden costs of printing”. It’s also why it
makes sense to consider whether you’re
best placed to manage these invisible
costs and ensure you are not wasting
money or time.
Document Management
Visible
Hard Costs
9.5%
IT Support and Infrastructure
9.5%
Adapted from research from ALL Associates Group, Inc 2012
Administration
and Purchasing
5.0%
The costs of printing
Document
Production and
Interaction
26.0%
Document
Management
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50.0%
Office Document Components
Visible Hard Costs –
hardware, toner and inks,
paper (plain and special),
click- charges, services
and maintenance, power.
IT Support and
Infrastructure –
helpdesk, 2nd level
support, installation and
setup asset management,
assessment, testing,
local support staff
training, print servers,
network connectivity,
print formatting
software, pre-processing
equipment.
Administration and
Purchasing – supplier
selection, requisitions
and purchase orders,
billing, tenders, storage,
restocking, supplies
service centres, inventory
management, supplier
management.
Document Production
– end user time/effort
to compose and print,
waiting time, problem
resolution, finishing,
walking to devices,
locating output.
Document
Management – the
`before and after’
costs and processes
including filing, storage,
indexing, microfiche,
COLD, scanning,
binding, folders, retrieval,
postage, enveloping
and distribution,
mailroom, pre-printed
forms, electronic forms,
document creation,
waste disposal.
3
The simple way
to remove hassle
Why waste time dealing with the routine hassles document
printing can bring when this time could be better spent
elsewhere? Especially when in doing so you could stop wasting
money too. MPS Essentials incorporates a comprehensive,
packaged suite of services that will transform the way printing
works in your organisation.
Discovery Assessment
MPS Essentials Implementation
A standardised audit service provides a
high-level assessment of your current
print infrastructure, usage, and enduser experience. This combines physical
network scans of devices connected to
your network with a web-based end-user
survey. The resulting report identifies
areas of potential waste which could
be minimised - alongside a suggested
solution to optimise your infrastructure
and recommendations for the future.
This includes the design, implementation
and training required to commission a
solution that will efficiently and effectively
manage your office print infrastructure, and
ensure that it is managed in accordance
with an agreed and documented print policy
that helps deliver your business objectives.
Maintenance & Support
This usage-based service contract provides
device maintenance and repair, in addition
to the toner supplies needed for your
devices. Importantly, it also guarantees
a single point of contact with Canon, as
well as Canon Software Support to ensure
your solution is always up-to-date.
A solution that will efficiently
and effectively manage your
office print infrastructure
4
MPS Essentials Managed Service
This managed service is the means by
which we monitor and manage all the
devices covered under your contract –
enabling you to refocus on your core
business. It includes automated meter
readings, toner management and
firmware monitoring, so you never need
to concern yourself again with these
repetitive, time-consuming activities.
We provide a service desk for event, incident
and problem escalation management, and
service request fulfilment for those occasions
you need to contact us. We will also provide
device management services to ensure that
your firmware is constantly updated, printer
drivers managed, and assets tracked.
Critical to the success of your managed
service, we provide periodic reporting
to ensure that everything is delivered as
promised. We also seek to identify and
address departures from your defined
print policy, providing on-going visibility
into the performance and effectiveness
of your managed print infrastructure. If
opportunities exist to further enhance how
things work, these suggestions will also
be incorporated within these reviews.
What your new infrastructure offers
MPS Essentials from Canon offers you all the benefits of a modern print infrastructure without
the worry of managing or maintaining it. During the design and implementation, everything
is undertaken to support an agreed, documented organisational print policy
that offers you the following benefits:
Cost control – as we will be
providing visibility of what is being
printed where, how and by whom,
we can manage and change
behaviours for you. Helping you
to reduce costs and prevent them
spiralling out of control again.
Increased productivity – less
searching for output or reprinting
jobs if a device is down. No devices
sitting idle because nobody ordered
toner. And no staff wandering
around, checking meter readings
and trying to help everyone print
more effectively.
Enhanced document security –
you can collect confidential prints at
devices when you are ready, instead
of rushing to collect them as soon
as they’re sent.
Effective integration – MPS
Essentials fits neatly into the
way you currently do business
and will improve the way
document communication works.
Importantly, there are no complex IT
requirements either as integration is
straightforward here too.
Improved sustainability – your
streamlined infrastructure should
consume less power and result in
fewer pages output. Helping you
reduce your own environmental
impact and save money too.
Hassle free – enjoy all the
business benefits a modern print
infrastructure brings – without the
hassles of looking after it yourself.
5
Delivering in-line
with expectations.
Removing waste and reducing hassle doesn’t just happen – even with the
experts in charge. That’s why we work with you through a 5-phase cycle, using
internationally recognised project delivery and management methodologies.
This way, you can be clear of the functional and commercial benefits expected
and we can make sure that they are always delivered.
1
The structured 5 phase cycle is
delivered using ITIL®1 service
delivery and PRINCE2® project
management- methodologies.
DISCOVER
MPS Essentials begins with an audit, a careful examination of
your current situation, where we help bring some visibility to
who, what and how you print. From there we design a solution
that removes the waste and the hassle, and leaves you free to
concentrate on core business issues.
4
SU M
&
Critically we will sit down with you
three months after the first
installation, and then every six
months after that to make sure that
the waste really is minimised, that
the costs really are under control,
and that the hassle really has been
removed. We will also keep
looking for ways to continually
improve the service we deliver.
P
ANPOR
AG T
E
SUPPORT & MANAGE
Once up and running we’ll make sure things work, and
keep working, as they should, meeting your needs
today, and in the future. No longer will you need to
manage your printers, record and report meter readings.
There will be no more need for expensive and time
consuming management of toner stock for all of your
printers; life will be easier for procurement and accounts
with fewer related purchases and associated invoices.
6
2
DESIGN
We work with you to make
sure that we carefully plan
and implement the solution
– because you, and we, want
to be sure that that the only
impact on your business, and
your people, is positive.
O
NT N
REVIEW
SIGN
DE
5
REVIE
W
DISCOVER
ITI E
S
TRANPLEM
& IM
3
TRANSITION & IMPLEMENT
We’ll then use all of our skills, experience
and knowledge to implement the solution
and help change user behaviour so that you
get the best results from the solution, and
keep working to make sure it stays that way.
“We lacked the skills and know-how to manage
print ourselves. MPS would deal with all our print
needs under a single umbrella, controlling costs,
increasing efficiency and leaving staff free to do
what they do best.”
Imagination, United Kingdom
“Canon delivered a managed print strategy that
generated ROI in a short time span, reducing
print-related costs by over 60%.”
Horst Schlüchter
Head of Application-Management & Infrastructure
for R&V Versicherung, Germany.
Perfect for you
You might have thought the benefits of enterprise print services
were reserved for huge, multinational organisations. But Canon
MPS Essentials has been designed specifically for medium-sized
organisations. Organisations with a keen interest in reducing
wastage – but without the necessary time, inclination, or skills
needed to establish where these cuts might be possible.
7
Partner with the experts
Canon are recognised as global leaders in the delivery of
Managed Print Services. Using the experience gained working
with thousands of customers on a daily basis – alongside a
detailed insight into your printing practices – we are perfectly
placed to make a viable business case for managing print in
your organisation. Following a clearly defined project and
service management delivery methodology, we’ll use this
knowledge and expertise to help you cut waste, change
organisational behaviour, and make print-related hassles
a thing of the past.
When you work with Canon, you can rest assured that we
will deliver what we promise – on time and on budget. And
in keeping with our reputation for research and development,
we will continue to seek out innovative ways to enhance the
services you receive as your business evolves.
Canon Inc.
Canon Europe Ltd
canon.com
3 The Square, Stockley Park
Uxbridge, Middlesex
UB11 1ET UK
Canon Europe
canon-europe.com
English Edition
© Canon Europa N.V., 2012