1
Creating your orders on the e-pharmacy
There are two types of order that you can create using the e-pharmacy, you can choose to
create a Prescription/Stock order or a Stock Only order. A stock order will contain no patient
data and cannot contain any POM items.
Creating a Prescription/Stock Order
A prescription/stock order allows you to create an order that contains a mix of both stock and
prescription items. A prescription order also allows you to add unlimited patients to the order,
therefore only requiring payment for one order, one delivery charge and resulting in one order
saved to your account.
Creating the order:
Step 1: Order Type
When you create a new order click
‘Prescription/Stock Order
Step 2: Choose or add a patient
Select the first patient that you wish
to order for. You can select a patient
from the drop down list or click ‘Add
New Patient’, once added select that
patient
Step 3: Adding Products to your first patient
Start adding the products you need
to the order. All products you add will
be added against the chosen patients
name. At the bottom of the order it
shows you the current order totals for
then chosen patient. Products & Offers
are further described in part 2
Step 4: Choosing your next patient
When you have finished adding
products to the first patient select the
next patient you need to order products
for and add these items to the same
order. It is good practice to ‘Save for Later’
at regular intervals.
2
Creating a Prescription/Stock Order Continued
Step 5: Choosing patients
Continuing selecting as many patients
from the drop down list as you need
to order for and add products against
these patients until your order is as
required.
Step 6: Review your order
Once you have ordered for all the
patients you need to, you can click on
the ‘summary’ tab at the top of the
order to review the entire order. Make
any changes that you need to.
Step 7: Adding stock only items
If you need to add any stock items to
the order select ‘Stock’ from the patient
name drop down and add you stock
items. Some items (bulk packs) can only
be ordered on a “stock only” order but
you will see a pop up informing you if
this is the case
Step 8: Completing your order
Once you have finished adding your
required items you can click ‘Complete’
and work through to payment or you
can click ‘Save for Later’ to be able to
return to the order and add more items
later.
Step 9: Reviewing your final order
Once your order is completed or saved
go to your order history, and click on the
order summary icon
. This will open
the order for you to review, click on the
‘Prescriptions’ tab at the top and this will
show you the overall order arranged by
patients precriptions. Scrolling down on
this order summary will then show you
the individual prescriptions that make
up this order.
Please note: Until an order has be been signed by a prescriber (if prescription) or has been
completed and paid for (if stock) this order can be changed.
3
Choosing products and Offers
Products
The Healthxchange e-pharmacy contains our complete product list, all of which can be
added to stock and/or prescription orders depending on the product type. Products can be
viewed and added to an order from the product list on the left hand side of the screen when
creating an order.
Offers
Any offers that Healthxchange Pharmacy are currently runnning appear under the top category
called ‘All Offers’. The description text of the product will inform you how to order, for example a
product with the description ‘Multiples of 7’ would mean you need to add a minimum of 7 units to
qualify for the offer.
Products Menu
1
2
1: Product categories
2: Current Order window
3: All Offers
3
Offer Example
In this example Volift Retouch has an offer of Buy 5 get 2 Free. To include this offer in your
order add the offer from the ‘All Offers’ product category in multiples of 7. The website and
customer Services then recognise this as an offer product, charging for 5 and adding 2 FREE
to your order when packaging for delivery.
If you have any questions regarding ordering with the e-pharmacy or you would like
assistance with you order please contact customer services on +44 01481 736837