4. Troubleshooting
4. Troubleshooting
4.1. Error Code and Troubleshooting
Messages appear on the control panel display to indicate the machine’s status or errors.
NOTE
•
H2-7xxx : 3,250–sheet Finisher Error
•
H2-8xxx : Booklet Finisher Error
Error Code
Error Message
H2-7101
Paper jam in front of finisher
P.4–8
H2-7102
Paper jam inside of finisher
P.4–9
H2-7104
Paper jam inside of finisher
P.4–9
H2-7121
Paper jam inside of finisher
P.4–9
H2-7122
Paper jam inside of finisher
P.4–9
H2-7123
Paper jam inside of finisher
P.4–9
H2-7124
Paper jam inside of finisher
P.4–9
H2-7141
Paper jam inside of finisher
P.4–9
H2-7142
Paper jam inside of finisher
P.4–9
H2-7143
Paper jam inside of finisher
P.4–9
H2-7201
Paper jam inside of finisher
P.4–10
H2-7202
Paper jam inside of finisher
P.4–10
H2-7203
Paper jam inside of finisher
P.4–10
H2-7204
Paper jam inside of finisher
P.4–10
H2-7301
Paper jam at entrance of finisher bridge.
P.4–8
H2-7302
Paper jam inside of finisher
P.4–8
H2-7303
Paper jam inside of finisher
P.4–8
H2-7321
Paper jam inside of finisher
P.4–8
H2-7501
Finisher Failure: #H2-7501. Open the finisher door, then close it. Turn off
then on if the problem persists
P.4–11
H2-7502
Finisher Failure: #H2-7502. Open the finisher door, then close it. Turn off
then on if the problem persists
P.4–11
H2-7503
Finisher Failure: #H2-7503. Open the finisher door, then close it. Turn off
then on if the problem persists
P.4–11
H2-7504
Finisher Failure: #H2-7504. Open the finisher door, then close it. Turn off
then on if the problem persists
P.4–11
H2-7505
Finisher Failure: #H2-7505. Open the finisher door, then close it. Turn off
then on if the problem persists
P.4–11
H2-7506
Finisher Failure: #H2-7506. Open the finisher door, then close it. Turn off
then on if the problem persists
P.4–11
4-1
Troubleshooting Page
Copyright© 1995-2016 SAMSUNG. All rights reserved.
4. Troubleshooting
Error Code
Error Message
H2-7571
Finisher Failure: #H2-7571. Open the finisher door, then close it. Turn off
then on if the problem persists
P.4–12
H2-7572
Finisher Failure: #H2-7572. Open the finisher door, then close it. Turn off
then on if the problem persists
P.4–12
H2-7573
Finisher Failure: #H2-7573. Open the finisher door, then close it. Turn off
then on if the problem persists
P.4–12
H2-7581
Finisher Failure: #H2-7581. Open the finisher door, then close it. Turn off
then on if the problem persists
P.4–12
H2-7582
Finisher Failure: #H2-7582. Open the finisher door, then close it. Turn off
then on if the problem persists
P.4–12
H2-7583
Finisher Failure: #H2-7583. Open the finisher door, then close it. Turn off
then on if the problem persists
P.4–12
H2-7601
Finisher Failure: #H2-7601. Open the finisher door, then close it. Turn off
then on if the problem persists
P.4–13
H2-7602
Finisher Failure: #H2-7602. Open the finisher door, then close it. Turn off
then on if the problem persists
P.4–13
H2-7603
Finisher Failure: #H2-7603. Open the finisher door, then close it. Turn off
then on if the problem persists
P.4–13
H2-7604
Finisher Failure: #H2-7604. Open the finisher door, then close it. Turn off
then on if the problem persists
P.4–13
H2-7605
Finisher Failure: #H2-7605. Open the finisher door, then close it. Turn off
then on if the problem persists
P.4–13
H2-7606
Finisher Failure: #H2-7606. Open the finisher door, then close it. Turn off
then on if the problem persists
P.4–13
H2-7607
Finisher Failure: #H2-7607. Open the finisher door, then close it. Turn off
then on if the problem persists
P.4–13
H2-7608
Finisher Failure: #H2-7608. Open the finisher door, then close it. Turn off
then on if the problem persists
P.4–13
H2-7609
Finisher Failure: #H2-7609. Open the finisher door, then close it. Turn off
then on if the problem persists
P.4–13
H2-7610
Finisher Failure: #H2-7610. Open the finisher door, then close it. Turn off
then on if the problem persists
P.4–13
H2-7611
Finisher Failure: #H2-7611. Open the finisher door, then close it. Turn off
then on if the problem persists
P.4–13
H2-7612
Finisher Failure: #H2-7612. Open the finisher door, then close it. Turn off
then on if the problem persists
P.4–13
H2-7613
Finisher Failure: #H2-7613. Open the finisher door, then close it. Turn off
then on if the problem persists
P.4–14
H2-7614
Finisher Failure: #H2-7614. Open the finisher door, then close it. Turn off
then on if the problem persists
P.4–14
H2-7615
Finisher Failure: #H2-7615. Open the finisher door, then close it. Turn off
then on if the problem persists
P.4–14
H2-7652
Finisher Failure: #H2-7652. Open the finisher door, then close it. Turn off
then on if the problem persists
P.4–15
H2-7654
Finisher Failure: #H2-7654. Open the finisher door, then close it. Turn off
then on if the problem persists
P.4–15
Copyright© 1995-2016 SAMSUNG. All rights reserved.
Troubleshooting Page
4-2
4. Troubleshooting
Error Code
Error Message
H2-7655
Finisher Failure: #H2-7655. Open the finisher door, then close it. Turn off
then on if the problem persists
P.4–15
H2-7656
Finisher Failure: #H2-7656. Open the finisher door, then close it. Turn off
then on if the problem persists
P.4–15
H2-7662
Finisher Failure: #H2-7662. Open the finisher door, then close it. Turn off
then on if the problem persists
P.4–16
H2-7664
Finisher Failure: #H2-7664. Open the finisher door, then close it. Turn off
then on if the problem persists
P.4–16
H2-7665
Finisher Failure: #H2-7665. Open the finisher door, then close it. Turn off
then on if the problem persists
P.4–16
H2-7666
Finisher Failure: #H2-7666. Open the finisher door, then close it. Turn off
then on if the problem persists
P.4–16
H2-7691
Finisher Failure: #H2-7691. Open the finisher door, then close it. Turn off
then on if the problem persists
P.4–16
H2-7692
Finisher Failure: #H2-7692. Open the finisher door, then close it. Turn off
then on if the problem persists
P.4–17
H2-7693
Finisher Failure: #H2-7693. Open the finisher door, then close it. Turn off
then on if the problem persists
P.4–17
H2-7694
Finisher Failure: #H2-7694. Open the finisher door, then close it. Turn off
then on if the problem persists
P.4–17
H2-7695
Finisher Failure: #H2-7695. Open the finisher door, then close it. Turn off
then on if the problem persists
P.4–17
H2-7696
Finisher Failure: #H2-7696. Open the finisher door, then close it. Turn off
then on if the problem persists
P.4–17
H2-7697
Finisher Failure: #H2-7697. Open the finisher door, then close it. Turn off
then on if the problem persists
P.4–17
H2-7698
Finisher Failure: #H2-7698. Open the finisher door, then close it. Turn off
then on if the problem persists
P.4–17
H2-7731
Finisher Failure: #H2-7731. Open the finisher door, then close it. Turn off
then on if the problem persists
P.4–18
H2-7732
Finisher Failure: #H2-7732. Open the finisher door, then close it. Turn off
then on if the problem persists
P.4–18
H2-7733
Finisher Failure: #H2-7733. Open the finisher door, then close it. Turn off
then on if the problem persists
P.4–18
H2-7734
Finisher Failure: #H2-7734. Open the finisher door, then close it. Turn off
then on if the problem persists
P.4–18
H2-7735
Finisher Failure: #H2-7735. Open the finisher door, then close it. Turn off
then on if the problem persists
P.4–18
H2-7736
Finisher Failure: #H2-7736. Open the finisher door, then close it. Turn off
then on if the problem persists
P.4–18
H2-7737
Finisher Failure: #H2-7737. Open the finisher door, then close it. Turn off
then on if the problem persists
P.4–18
H2-7738
Finisher Failure: #H2-7738. Open the finisher door, then close it. Turn off
then on if the problem persists
P.4–18
H2-7741
Finisher Failure: #H2-7741. Open the finisher door, then close it. Turn off
then on if the problem persists
P.4–18
4-3
Troubleshooting Page
Copyright© 1995-2016 SAMSUNG. All rights reserved.
4. Troubleshooting
Error Code
Error Message
H2-7742
Finisher Failure: #H2-7742. Open the finisher door, then close it. Turn off
then on if the problem persists
P.4–19
H2-7743
Finisher Failure: #H2-7743. Open the finisher door, then close it. Turn off
then on if the problem persists
P.4–19
H2-7744
Finisher Failure: #H2-7744. Open the finisher door, then close it. Turn off
then on if the problem persists
P.4–19
H2-7745
Finisher Failure: #H2-7745. Open the finisher door, then close it. Turn off
then on if the problem persists
P.4–19
H2-7746
Finisher Failure: #H2-7746. Open the finisher door, then close it. Turn off
then on if the problem persists
P.4–19
H2-7761
Finisher Failure: #H2-7761. Open the finisher door, then close it. Turn off
then on if the problem persists
P.4–20
H2-7762
Finisher Failure: #H2-7762. Open the finisher door, then close it. Turn off
then on if the problem persists
P.4–20
H2-7763
Finisher Failure: #H2-7763. Open the finisher door, then close it. Turn off
then on if the problem persists
P.4–20
H2-7781
Finisher Failure: #H2-7781. Open the finisher door, then close it. Turn off
then on if the problem persists
P.4–21
H2-7782
Finisher Failure: #H2-7782. Open the finisher door, then close it. Turn off
then on if the problem persists
P.4–21
H2-7801
Finisher Failure: #H2-7801. Open the finisher door, then close it. Turn off
then on if the problem persists
P.4–22
H2-7802
Finisher Failure: #H2-7802. Open the finisher door, then close it. Turn off
then on if the problem persists
P.4–22
H2-7803
Finisher Failure: #H2-7803. Open the finisher door, then close it. Turn off
then on if the problem persists
P.4–22
H2-7804
Finisher Failure: #H2-7804. Open the finisher door, then close it. Turn off
then on if the problem persists
P.4–22
H2-7805
Finisher Failure: #H2-7805. Open the finisher door, then close it. Turn off
then on if the problem persists
P.4–22
H2-7806
Finisher Failure: #H2-7806. Open the finisher door, then close it. Turn off
then on if the problem persists
P.4–22
H2-7861
Finisher Failure: #H2-7861. Open the finisher door, then close it. Turn off
then on if the problem persists
P.4–23
H2-7862
Finisher Failure: #H2-7862. Open the finisher door, then close it. Turn off
then on if the problem persists
P.4–23
H2-7863
Finisher Failure: #H2-7863. Open the finisher door, then close it. Turn off
then on if the problem persists
P.4–23
H2-7864
Finisher Failure: #H2-7864. Open the finisher door, then close it. Turn off
then on if the problem persists
P.4–23
H2-7865
Finisher Failure: #H2-7865. Open the finisher door, then close it. Turn off
then on if the problem persists
P.4–23
H2-7866
Finisher Failure: #H2-7866. Open the finisher door, then close it. Turn off
then on if the problem persists
P.4–23
H2-7867
Finisher Failure: #H2-7867. Open the finisher door, then close it. Turn off
then on if the problem persists
P.4–23
Copyright© 1995-2016 SAMSUNG. All rights reserved.
Troubleshooting Page
4-4
4. Troubleshooting
Error Code
Error Message
H2-7871
Finisher Failure: #H2-7871. Open the finisher door, then close it. Turn off
then on if the problem persists
P.4–24
H2-7872
Finisher Failure: #H2-7872. Open the finisher door, then close it. Turn off
then on if the problem persists
P.4–24
H2-7873
Finisher Failure: #H2-7873. Open the finisher door, then close it. Turn off
then on if the problem persists
P.4–24
H2-7874
Finisher Failure: #H2-7874. Open the finisher door, then close it. Turn off
then on if the problem persists
P.4–24
H2-7875
Finisher Failure: #H2-7875. Open the finisher door, then close it. Turn off
then on if the problem persists
P.4–24
H2-7876
Finisher Failure: #H2-7876. Open the finisher door, then close it. Turn off
then on if the problem persists
P.4–24
H2-7877
Finisher Failure: #H2-7877. Open the finisher door, then close it. Turn off
then on if the problem persists
P.4–24
H2-7878
Finisher Failure: #H2-7878. Open the finisher door, then close it. Turn off
then on if the problem persists
P.4–24
H2-7879
Finisher Failure: #H2-7879. Open the finisher door, then close it. Turn off
then on if the problem persists
P.4–24
H2-7880
Finisher Failure: #H2-7880. Open the finisher door, then close it. Turn off
then on if the problem persists
P.4–24
H2-7881
Finisher Failure: #H2-7881. Open the finisher door, then close it. Turn off
then on if the problem persists
P.4–24
H2-7882
Finisher Failure: #H2-7882. Open the finisher door, then close it. Turn off
then on if the problem persists
P.4–24
H2-7883
Finisher Failure: #H2-7883. Open the finisher door, then close it. Turn off
then on if the problem persists
P.4–24
H2-7884
Finisher Failure: #H2-7884. Open the finisher door, then close it. Turn off
then on if the problem persists
P.4–24
H2-7885
Finisher Failure: #H2-7885. Open the finisher door, then close it. Turn off
then on if the problem persists
P.4–24
H2-7891
Finisher Failure: #H2-7891. Open the finisher door, then close it. Turn off
then on if the problem persists
P.4–24
H2-7892
Finisher Failure: #H2-7892. Open the finisher door, then close it. Turn off
then on if the problem persists
P.4–24
H2-7893
Finisher Failure: #H2-7893. Open the finisher door, then close it. Turn off
then on if the problem persists
P.4–24
H2-7894
Finisher Failure: #H2-7894. Open the finisher door, then close it. Turn off
then on if the problem persists
P.4–24
H2-7895
Finisher Failure: #H2-7895. Open the finisher door, then close it. Turn off
then on if the problem persists
P.4–24
H2-7896
Finisher Failure: #H2-7896. Open the finisher door, then close it. Turn off
then on if the problem persists
P.4–24
H2-7915
Finisher Failure: #H2-7915 Open the finisher door, then close it. Turn off
then on if the problem persists
P.4–25
H2-7928
Finisher Failure: #H2-7928 Open the finisher door, then close it. Turn off
then on if the problem persists
P.4–26
4-5
Troubleshooting Page
Copyright© 1995-2016 SAMSUNG. All rights reserved.
4. Troubleshooting
Error Code
Error Message
H2-7929
Finisher Failure: #H2-7929 Open the finisher door, then close it. Turn off
then on if the problem persists
P.4–26
H2-7930
Finisher Failure: #H2-7930 Open the finisher door, then close it. Turn off
then on if the problem persists
P.4–26
H2-7931
Finisher door is open. Close it
P.4–27
H2-7932
Finisher top door is open. Close it
P.4–28
H2-7933
Finisher bridge door is open. Close it
P.4–28
H2-7A32
The paper in finisher stacker is full. Remove printed paper
P.4–29
H2-7A35
The paper in finisher top stacker is full. Remove printed paper
P.4–30
H2-7A50
Finisher Failure: #H2-7A50 Open the finisher door, then close it. Turn off
then on if the problem persists
P.4–31
H2-7A51
Finisher Failure: #H2-7A51 Open the finisher door, then close it. Turn off
then on if the problem persists
P.4–31
H2-7A61
Finisher staple cartridge is not installed. Install it.
P.4–32
H2-7A62
Finisher staple cartridge is low. Prepare it
P.4–33
H2-7A63
Finisher staple cartridge is empty. Replace it.
P.4–34
H2-7A71
Hole punch hopper is not installed. Install hopper
P.4–35
H2-7A72
Hole punch hopper is full. Remove waste of hopper
P.4–35
H2-8101
Paper jam in front of booklet macker
P.4–36
H2-8102
Paper jam inside of booklet maker
P.4–36
H2-8103
Paper jam inside of booklet maker
P.4–36
H2-8121
Paper jam inside of booklet maker
P.4–37
H2-8122
Paper jam inside of booklet maker
P.4–37
H2-8261
Paper jam inside of booklet maker
P.4–37
H2-8262
Paper jam inside of booklet maker
P.4–37
H2-8263
Paper jam inside of booklet maker
P.4–37
H2-8561
Booklet maker Failure: #H2-8561 Open the finisher door, then close it. Turn
off then on if the problem persists
P.4–38
H2-8562
Booklet maker Failure: #H2-8562 Open the finisher door, then close it. Turn
off then on if the problem persists
P.4–38
H2-8563
Booklet maker Failure: #H2-8563 Open the finisher door, then close it. Turn
off then on if the problem persists
P.4–38
H2-8641
Booklet maker Failure: #H2-8641 Open the finisher door, then close it. Turn
off then on if the problem persists
P.4–39
H2-8642
Booklet maker Failure: #H2-8642 Open the finisher door, then close it. Turn
off then on if the problem persists
P.4–39
H2-8646
Booklet maker Failure: #H2-8646 Open the finisher door, then close it. Turn
off then on if the problem persists
P.4–39
H2-8681
Booklet maker Failure: #H2-8681 Open the finisher door, then close it. Turn
off then on if the problem persists
P.4–40
H2-8682
Booklet maker Failure: #H2-8682 Open the finisher door, then close it. Turn
off then on if the problem persists
P.4–40
H2-8721
Booklet maker Failure: #H2-8721 Open the finisher door, then close it. Turn
off then on if the problem persists
P.4–41
Copyright© 1995-2016 SAMSUNG. All rights reserved.
Troubleshooting Page
4-6
4. Troubleshooting
Error Code
Error Message
H2-8742
Booklet maker Failure: #H2-8742 Open the finisher door, then close it. Turn
off then on if the problem persists
P.4–41
H2-8743
Booklet maker Failure: #H2-8743 Open the finisher door, then close it. Turn
off then on if the problem persists
P.4–41
H2-8744
Booklet maker Failure: #H2-8744 Open the finisher door, then close it. Turn
off then on if the problem persists
P.4–41
H2-8791
Booklet maker Failure: #H2-8791 Open the finisher door, then close it. Turn
off then on if the problem persists
P.4–42
H2-8792
Booklet maker Failure: #H2-8792 Open the finisher door, then close it. Turn
off then on if the problem persists
P.4–42
H2-8793
Booklet maker Failure: #H2-8793 Open the finisher door, then close it. Turn
off then on if the problem persists
P.4–42
H2-8821
Booklet maker Failure: #H2-8821 Open the finisher door, then close it. Turn
off then on if the problem persists
P.4–43
H2-8822
Booklet maker Failure: #H2-8822 Open the finisher door, then close it. Turn
off then on if the problem persists
P.4–43
H2-8823
Booklet maker Failure: #H2-8823 Open the finisher door, then close it. Turn
off then on if the problem persists
P.4–43
H2-8831
Booklet maker Failure: #H2-8831 Open the finisher door, then close it. Turn
off then on if the problem persists
P.4–44
H2-8832
Booklet maker Failure: #H2-8832 Open the finisher door, then close it. Turn
off then on if the problem persists
P.4–44
H2-8833
Booklet maker Failure: #H2-8833 Open the finisher door, then close it. Turn
off then on if the problem persists
P.4–44
H2-8841
Booklet maker Failure: #H2-8841 Open the finisher door, then close it. Turn
off then on if the problem persists
P.4–45
H2-8842
Booklet maker Failure: #H2-8842 Open the finisher door, then close it. Turn
off then on if the problem persists
P.4–45
H2-8843
Booklet maker Failure: #H2-8843 Open the finisher door, then close it. Turn
off then on if the problem persists
P.4–45
H2-8A32
The paper in Booklet stacker is full. Remove printed paper
P.4–45
H2-8A51
Booklet maker Failure: #H2-8A51 Open the finisher door, then close it. Turn
off then on if the problem persists
P.4–46
H2-8A64
Booklet maker front staple cartridge is not installed. Install it.
P.4–46
H2-8A65
Booklet maker front staple cartridge is low. Prepare it
P.4–47
H2-8A66
Booklet maker front staple cartridge is empty. Replace it.
P.4–47
H2-8A67
Booklet maker rear staple cartridge is not installed. Install it.
P.4–48
H2-8A68
Booklet maker rear staple cartridge is low. Prepare it
P.4–48
H2-8A69
Booklet maker rear staple cartridge is empty. Replace it.
P.4–49
4-7
Troubleshooting Page
Copyright© 1995-2016 SAMSUNG. All rights reserved.
4. Troubleshooting
► Error Code
H2-7101 / H2–7301 / H2–7302 / H2–7303 / H2–7321
► Error message
Paper jam in front of finisher
► Symptom
H2-7101:
H2-7301:
H2-7302:
H2-7303:
H2-7321:
The leading edge of the paper failed to reach the finisher entrance sensor.
The bridge entrance sensor failed to detect the paper.
The paper failed to leave the bridge entrance sensor.
The paper is detected in bridge entrance area during initializing.
The paper is detected in bridge middle area during initializing.
► Troubleshooting method
1) Open the Bridge door. Remove the paper and debris. And close the Bridge door.
If the problem occurs with frequency, check the followings :
2) Check the installation and connection of the Feed Entrance Paper Sensor(S1).
a) Replace the Feed Entrance Paper Sensor Harness.
b) Replace the finisher entrance sensor.
3) Check the bridge sensor and motor.
a) Replace the Bridge Harness.
b) Replace the Bridge Feed Motor(M23).
c) Replace the Bridge Entrance Sensor(S43).
d) Replace the Bridge Exit Sensor(S44)
4) Replace the Finisher Main PBA(P1).
Copyright© 1995-2016 SAMSUNG. All rights reserved.
4-8
4. Troubleshooting
► Error Code
H2-7102 / H2–7104 / H2–7121 / H2–7122 / H2–7123 / H2–7124 / H2–7141 / H2–7142 / H2–7143
► Error message
Paper jam inside of finisher
► Symptom
H2-7102:
H2-7104:
H2-7121:
H2-7122:
H2-7123:
H2-7124:
H2-7141:
H2-7142:
H2-7143:
The paper failed to leave the finisher entrance sensor.
The finisher entrance sensor has detected the paper during initializing.
The paper failed to reach the finisher main tray exit sensor.
The paper has not escaped and stopped in exit area.
The paper is detected in finisher main tray area during initializing.
The paper to enter the buffer failed to reach the main tray exit sensor.
The paper’s lead edge failed to reach the finisher top tray exit sensor.
The paper failed to reach the finisher top tray perfectly.
The paper is detected in finisher top tray during initializing.
► Troubleshooting method
1) Open the finisher door. Remove the paper and debris. And close the finisher door.
If the problem persists, check the followings :
2) Check the Feed Entrance Paper Sensor(S1) /Motor(M1).
a) Replace the Feed Entrance Paper Sensor Harness.
b) Replace the Feed Entrance Paper Sensor(S1).
c) Replace the Feed Entrance Motor(M1).
3) Check the Finisher Top Exit Sensor(S2).
a) Replace the Finisher Top Exit Sensor Harness.
b) Replace the Finisher Top Exit Sensor(S2).
4) Check the Feed Main Exit Sensor(S3).
a) Replace the Feed Main Exit Sensor Harness.
b) Replace the Feed Main Exit Sensor(S3).
5) Check the installation and connection of the Feed Exit Motor (M2).
a) Replace the Feed Exit Motor (M2).
6) Replace the Finisher Main PBA(P1).
4-9
Copyright© 1995-2016 SAMSUNG. All rights reserved.
4. Troubleshooting
► Error Code
H2–7201 / H2–7202 / H2–7203 / H2–7204
► Error message
Paper jam inside of finisher
► Symptom
H2-7201:
H2-7202:
H2-7203:
H2-7204:
The paper’s lead edge failed to reach the booklet exit sensor during buffering.
The paper’s lead edge failed to reach the booklet exit sensor during booklet job.
The paper’s tail edge failed to leave the booklet exit sensor during booklet job.
The booklet exit sensor has detected the paper during initializing.
► Troubleshooting method
1) Open the finisher door. Remove the paper and debris. And close the finisher door.
If the problem occurs with frequency, check the followings :
2) Check the Feed Main Exit Sensor (M3).
a) Replace the Feed Main Exit Sensor Harness.
b) Replace the Feed Main Exit Sensor (M3).
3) Check the Feed Exit Motor(M2).
a) Replace the Feed Exit Motor(M2).
4) Check the Feed Buffer Exit Sensor (S6).
a) Replace the Feed Buffer Exit Sensor Harness.
b) Replace the Feed Buffer Exit Sensor(S6).
5) Replace the Finisher Main PBA(P1).
Copyright© 1995-2016 SAMSUNG. All rights reserved.
4-10
4. Troubleshooting
► Error Code
H2–7501 / H2–7502 / H2–7503 / H2–7504 / H2–7505 / H2–7506
► Error message
Finisher Failure: #H2-750x. Open the finisher door, then close it. Turn off then on if the problem persists
► Symptom
H2-7501:
H2-7502:
H2-7503:
H2-7504:
H2-7505:
H2-7506:
STALL is detected when STACKER is down.
Times excess occurs when STACKER is down.
STALL is detected when STACKER is rising.
Times excess occurs when STACKER is rising.
STACKER’s position exceed standard when STACKER is rising.
STACKER initialization failed.
► Troubleshooting method
1) Remove the paper or debris. Open and close the finisher door. If the problem persists, turn the machine off then on.
If the problem occurs with frequency, check the followings :
2) Check the Main Tray Encoder Sensor(S16).
a) Replace the Main Tray Encoder Sensor Harness.
b) Replace the Main Tray Encoder Sensor(S16).
3) Check the Stacker Full Sensor(S22).
a) Replace the Stacker Full Sensor Harness.
b) Replace the Stacker Full Sensor(S22).
4) Check the Main Tray Upper Level Sensor (Emitter(S15)/Detector(S14)).
a) Replace the Main Tray Upper Level Sensor Harness.
b) Replace the Main Tray Upper Level Sensor.
5) Check the Main Tray Front Level Sensor (S11).
a) Replace the Main Tray Front Level Sensor Harness.
b) Replace the Main Tray Front Level Sensor (S11).
6) Check the Main Tray Rear Level Sensor(S12).
a) Replace the Main Tray Rear Level Sensor Harness.
b) Replace the Main Tray Rear Level Sensor(S12) .
7) Check the Stacker Upper Limit Switch(SW3).
a) Replace the Stacker Upper Limit Switch Harness.
b) Replace the Stacker Upper Limit Switch(SW3)
8) Check the Main Tray Moving Motor(M11).
a) Replace the Main Tray Moving Motor(M11).
9) Replace the Finisher Main PBA(P1).
4-11
Copyright© 1995-2016 SAMSUNG. All rights reserved.
4. Troubleshooting
► Error Code
H2–7571 / H2–7572 / H2–7573 / H2–7581 / H2–7582 / H2–7583
► Error message
Finisher Failure: #H2-7583. Open the finisher door, then close it. Turn off then on if the problem persists
► Symptom
Diverter operation is abnormal.
► Troubleshooting method
1) Open and close the finisher door. If the problem persists, turn the machine off then on.
If the problem occurs with frequency, check the followings :
2) Check the Main Tray Moving Motor(M11).
a) Replace the Main Tray Moving Motor Harness.
b) Replace the Main Tray Moving Motor(M11).
3) Check the Diverter Home Sensor (S5).
a) Replace the Diverter Home Sensor Harness.
b) Replace the Diverter Home Sensor (S5).
4) Check the Feed Entrance Motor(M1).
a) Replace the Feed Entrance Motor Harness.
b) Replace the Feed Entrance Motor(M1).
5) Replace the Finisher Main PBA(P1).
Copyright© 1995-2016 SAMSUNG. All rights reserved.
4-12
4. Troubleshooting
► Error Code
H2–7601 ~ 7612
► Error message
Finisher Failure: #H2-76xx. Open the finisher door, then close it. Turn off then on if the problem persists
► Symptom
PRE-EJECTOR operation is abnormal.
► Troubleshooting method
1) Remove the jammed paper from the finisher compiler. Open and close the finisher door. If the problem persists, turn
the machine off then on.
If the problem occurs with frequency, check the followings :
2) Check the PE EJT Home Sensor(S26).
a) Replace the PE EJT Home Sensor Harness.
b) Replace the PE EJT Home Sensor(S26).
3) Check the PE EJT Away Sensor(S27).
a) Replace the PE EJT Away Sensor Harness.
b) Replace the PE EJT Away Sensor(S27).
4) Check the PE Encoder Sensor(S30).
a) Replace the PE Encoder Sensor Harness.
b) Replace the PE ncoder Sensor(S30).
5) Check the Pre-Ejector Motor(M9).
a) Replace the Pre-Ejector Motor Harness.
b) Replace the Pre-Ejector Motor(M9).
6) Replace the Finisher Main PBA(P1).
4-13
Copyright© 1995-2016 SAMSUNG. All rights reserved.
4. Troubleshooting
► Error Code
H2–7613 / H2–7614 / H2–7615
► Error message
Finisher Failure: #H2-761x. Open the finisher door, then close it. Turn off then on if the problem persists
► Symptom
Grip-ejector operation is abnormal.
► Troubleshooting method
1) Remove the jammed paper from the finisher compiler. Open and close the finisher door. If the problem persists, turn
the machine off then on.
If the problem occurs with frequency, check the followings :
2) Check the Grip Home Sensor(S25).
a) Replace the Grip Home Sensor Harness.
b) Replace the Grip Home Sensor(S25).
3) Check the GE Encoder Sensor(S29).
a) Replace the GE Encoder Sensor Harness.
b) Replace the GE Encoder Sensor(S29).
4) Check the Grip-Eject Motor(M8).
a) Replace the Grip-Eject Motor Harness.
b) Replace the Grip-Eject Motor(M8).
5) Replace the Finisher Main PBA(P1).
Copyright© 1995-2016 SAMSUNG. All rights reserved.
4-14
4. Troubleshooting
► Error Code
H2-7652 / H2–7654 / H2–7655 / H2–7656
► Error message
Finisher Failure: #H2-765x. Open the finisher door, then close it. Turn off then on if the problem persists
► Symptom
FRONT TAMPER operation is abnormal.
► Troubleshooting method
1) Remove the jammed paper from the finisher compiler. Open and close the finisher door. If the problem persists, turn
the machine off then on.
If the problem occurs with frequency, check the followings :
2) Check the Front Tamper Home sensor(S8).
a) Replace the Front Tamper Home sensor harness.
b) Replace the Front Tamper Home sensor(S8).
3) Check the Front Tamper motor(M6).
a) Replace the Front Tamper motor harness.
b) Replace the Front Tamper motor(M6).
4) Replace the Finisher Main PBA(P1).
4-15
Copyright© 1995-2016 SAMSUNG. All rights reserved.
4. Troubleshooting
► Error Code
H2–7662 / H2–7664 / H2–7665 / H2–7666
► Error message
Finisher Failure: #H2-7662. Open the finisher door, then close it. Turn off then on if the problem persists
► Symptom
REAR TAMPER operation is abnormal.
► Troubleshooting method
1) Remove the jammed paper from the finisher compiler. Open and close the finisher door. If the problem persists, turn
the machine off then on.
If the problem occurs with frequency, check the followings :
2) Check the Rear Tamper Home sensor(S7).
a) Replace the Rear Tamper Home sensor harness.
b) Replace the Rear Tamper Home sensor(S7).
3) Check the Rear Tamper motor(M7).
a) Replace the Rear Tamper motor harness.
b) Replace the Rear Tamper motor(M7).
4) Replace the Finisher Main PBA(P1).
Copyright© 1995-2016 SAMSUNG. All rights reserved.
4-16
4. Troubleshooting
► Error Code
H2–7691 ~ 7698
► Error message
Finisher Failure: #H2-769x. Open the finisher door, then close it. Turn off then on if the problem persists
► Symptom
MAIN PADDLE operation is abnormal.
► Troubleshooting method
1) Remove the jammed paper from the finisher compiler. Open and close the finisher door. If the problem persists, turn
the machine off then on.
If the problem occurs with frequency, check the followings :
2) Check the Main Paddle Home sensor(S10).
a) Replace the Main Paddle Home sensor harness.
b) Replace the Main Paddle Home sensor(S10).
3) Check the Main Paddle motor(M5).
a) Replace the Main Paddle motor harness.
b) Replace the Main Paddle motor(M5).
4) Replace the Finisher Main PBA(P1).
4-17
Copyright© 1995-2016 SAMSUNG. All rights reserved.
4. Troubleshooting
► Error Code
H2–7731 ~ 7738
H2–7741
► Error message
Finisher Failure: #H2-77xx. Open the finisher door, then close it. Turn off then on if the problem persists
► Symptom
STAPLER operation is abnormal.
► Troubleshooting method
1) Remove the jammed paper from the finisher compiler. Open and close the finisher door. If the problem persists, turn
the machine off then on.
If the problem occurs with frequency, check the followings :
2) Check the Stapler Move Home sensor(S19).
a) Replace the Stapler Move Home sensor harness.
b) Replace the Stapler Move Home sensor(S19).
3) Check the Stapler Move Offline sensor(S18).
a) Replace the Stapler Move Offline sensor harness.
b) Replace the Stapler Move Offline sensor(S18).
4) Check the Stapler Move Mid-Front sensor(S21).
a) Replace the Stapler Move Mid-Front sensor harness.
b) Replace the Stapler Move Mid-Front sensor(S21).
5) Check the Stapler Move Mid-Rear sensor(S20).
a) Replace the Stapler Move Mid-Rear sensor harness.
b) Replace the Stapler Move Mid-Rear sensor(S20).
6) Check the Stapler Move motor(M12).
a) Replace the Stapler Move motor harness.
b) Replace the Stapler Move motor(M12).
7) Replace the Finisher PBA(P1).
Copyright© 1995-2016 SAMSUNG. All rights reserved.
4-18
4. Troubleshooting
► Error Code
H2–7742 ~ 7746
► Error message
Finisher Failure: #H2-774x. Open the finisher door, then close it. Turn off then on if the problem persists
► Symptom
STAPLER HEAD operation is abnormal.
► Troubleshooting method
1) Remove the jammed paper from the finisher compiler. Open and close the finisher door. If the problem persists, turn
the machine off then on.
If the problem occurs with frequency, check the followings :
2) Make sure the stapler cartridge is installed correctly.
a) Reinstall or replace the stapler cartridge.
3) Make sure the stapler head connection is normal.
a) Replace the stapler head harness.
4) Replace the Finisher Main PBA(P1).
4-19
Copyright© 1995-2016 SAMSUNG. All rights reserved.
4. Troubleshooting
► Error Code
H2–7761 ~ 7763
► Error message
Finisher Failure: #H2-776x. Open the finisher door, then close it. Turn off then on if the problem persists
► Symptom
SCU operation is abnormal.
► Troubleshooting method
1) Open and close the finisher door. If the problem persists, turn the machine off then on.
If the problem occurs with frequency, check the followings :
2) Check the SCU Home sensor(S13).
a) Replace the SCU Home sensor harness.
b) Replace the SCU Home sensor(S13).
3) Check the SCU motor(M10).
a) Replace the SCU motor harness.
b) Replace the SCU motor(M10).
4) Replace the Finisher Main PBA(P1).
Copyright© 1995-2016 SAMSUNG. All rights reserved.
4-20
4. Troubleshooting
► Error Code
H2–7781 / H2–7782
► Error message
Finisher Failure: #H2-778x. Open the finisher door, then close it. Turn off then on if the problem persist
► Symptom
END-FENCE operation is abnormal.
► Troubleshooting method
1) Open and close the finisher door. If the problem persists, turn the machine off then on.
If the problem occurs with frequency, check the followings :
2) Check the Finisher F/W version.
a) Upgrade the latest Finisher F/W.
3) Check the EF Home Sensor(S9) .
a) Replace the EF Home Sensor harness.
b) Replace the EF Home Sensor(S9) .
4) Check the End-fence motor(M4).
a) Replace the End-fence motor harness.
b) Replace the End-fence motor(M4).
5) Replace the Finisher Main PBA(P1).
4-21
Copyright© 1995-2016 SAMSUNG. All rights reserved.
4. Troubleshooting
► Error Code
H2-7801 ~ 7806
► Error message
Finisher Failure: #H2-780x. Open the finisher door, then close it. Turn off then on if the problem persists
► Symptom
BUFFER operation is abnormal.
► Troubleshooting method
1) Open and close the finisher door. If the problem persists, turn the machine off then on.
If the problem occurs with frequency, check the followings :
2) Check the Buffer Home Sensor(S6).
a) Replace the Buffer Home sensor harness.
b) Replace the Buffer Home sensor(S6).
3) Check the Buffer motor(M3).
a) Replace the Buffer motor harness.
b) Replace the Buffer motor(M3).
4) Replace the Finisher Main PBA(P1).
Copyright© 1995-2016 SAMSUNG. All rights reserved.
4-22
4. Troubleshooting
► Error Code
H2-7861 ~ 7867
► Error message
Finisher Failure: #H2-786x. Open the finisher door, then close it. Turn off then on if the problem persists
► Symptom
PUNCH SCAN operation is abnormal.
► Troubleshooting method
1) Open and close the finisher door. If the problem persists, turn the machine off then on.
If the problem occurs with frequency, check the followings :
2) Check the paper setting.
a) Make sure the paper size is proper for punch job.
b) Make sure the paper setting is correct with real paper in the cassette.
3) Check the Punch Scan Sensor PBA(P5).
a) Replace the Punch Scan Sensor PBA Harness.
b) Replace the Punch Scan Sensor PBA (P5).
4) Check the Punch Scan Home Sensor (S46).
a) Replace the Punch Scan Home Sensor Harness.
b) Replace the Punch Scan Home Sensor (S46).
5) Check the Punch Scan motor(M24).
a) Replace the Punch Scan Motor Harness.
b) Replace the Punch Scan Motor(M24).
6) Replace the Punch PBA(P4).
4-23
Copyright© 1995-2016 SAMSUNG. All rights reserved.
4. Troubleshooting
► Error Code
H2-7871 ~ 7885
H2-7891 ~ 7896
► Error message
Finisher Failure: #H2-78xx. Open the finisher door, then close it. Turn off then on if the problem persists
► Symptom
HOLE PUNCH operation is abnormal.
► Troubleshooting method
1) Open and close the finisher door. If the problem persists, turn the machine off then on.
If the problem occurs with frequency, check the followings :
2) Check the paper setting.
a) Make sure the paper size is proper for punch job.
b) Make sure the paper setting is correct with real paper in the cassette.
3) Replace the Punch PBA(P4).
Copyright© 1995-2016 SAMSUNG. All rights reserved.
4-24
4. Troubleshooting
► Error Code
H2–7915
► Error message
Finisher Failure: #H2-7915 Open the finisher door, then close it. Turn off then on if the problem persists
► Symptom
Communication error between finisher and punch unit has occurred.
► Troubleshooting method
1) Open and close the finisher door. If the problem persists, turn the machine off then on.
If the problem occurs with frequency, check the followings :
2) Check the firmware version for finisher and punch unit.
a) Upgrade the latest firmware.
3) Check the Punch Option connection.
a) Replace the Punch Option harness.
b) Replace the Punch PBA(P4).
4) Replace the Finisher Main PBA(P1).
4-25
Copyright© 1995-2016 SAMSUNG. All rights reserved.
4. Troubleshooting
► Error Code
H2–7928 / H2–7929 / H2–7930
► Error message
Finisher Failure: #H2-79xx Open the finisher door, then close it. Turn off then on if the problem persists
► Symptom
Finisher power is abnormal.
► Troubleshooting method
1) Turn the machine off then on.
If the problem occurs with frequency, check the followings :
2) Disassemble the finisher from the main machine. Check the finisher output voltage from the power supply unit.
3) Check the harness related to the finisher power.
a) Check the finisher I/F harness. If necessary, replace it.
b) Check the finisher front door harness. If necessary, replace it.
c) Check the finisher top door harness. If necessary, replace it.
4) Replace the Finisher Main PBA(P1).
Copyright© 1995-2016 SAMSUNG. All rights reserved.
4-26
4. Troubleshooting
► Error Code
H2–7931
► Error message
Finisher door is open. Close it.
► Symptom
Finisher door is open.
► Troubleshooting method
1) Close the finisher front door. Turn the machine off then on.
If the problem occurs with frequency, check the followings :
2) Check the finisher front door switch.
a) Reconnect the finisher door switch harness. If necessary, replace the harness or sensor.
3) Replace the Finisher Main PBA(P1).
4-27
Copyright© 1995-2016 SAMSUNG. All rights reserved.
4. Troubleshooting
► Error Code
H2–7932
► Error message
Finisher top door is open. Close it
► Symptom
Finisher top door is open.
► Troubleshooting method
1) Close the finisher top door. Turn the machine off then on.
If the problem occurs with frequency, check the followings :
2) Check the finisher top door switch.
a) Reconnect the finisher door switch harness. If necessary, replace the harness or sensor.
3) Replace the Finisher Main PBA(P1).
► Error Code
H2-7933
► Error message
Finisher bridge door is open. Close it
► Symptom
Finisher bridge door is open.
► Troubleshooting method
1) Close the Bridge door. Turn the machine off then on.
If the problem occurs with frequency, check the followings :
2) Check the Bridge Door sensor(S43).
a) Replace the Bridge Door sensor harness.
b) Replace the Bridge Door sensor(S43).
3) Replace the Finisher Main PBA(P1).
Copyright© 1995-2016 SAMSUNG. All rights reserved.
4-28
4. Troubleshooting
► Error Code
H2–7A32
► Error message
The paper in finisher stacker is full. Remove printed paper
► Symptom
The paper in finisher stacker is full.
► Troubleshooting method
1) Remove the paper on finisher stacker. Open and close the finisher door. If the problem persists, turn the machine
off then on.
If the problem occurs with frequency, check the followings :
2) Check the Stacker Full Sensor(S22).
a) Replace the Stacker Full Sensor harness.
b) Replace the Stacker Full Sensor(S22).
3) Check the Main Tray Upper Level sensor (Emitter(S15)/Detector(S14)).
a) Replace the Main Tray Upper Level sensor harness.
b) Replace the Main Tray Upper Level sensor.
4) Check the Main Tray Front Level sensor(S11).
a) Replace the Main Tray Front Level sensor harness.
b) Replace the Main Tray Front Level sensor(S11).
5) Check the Main Tray Rear Level sensor(S12).
a) Replace the Main Tray Rear Level sensor harness.
b) Replace the Main Tray Rear Level sensor(S12).
6) Check the Stacker Upper Limit Switch(SW3).
a) Replace the StackerUpper Limit Switch harness.
b) Replace the Stacker Upper Limit Switch(SW3).
7) Replace the Finisher Main PBA(P1).
4-29
Copyright© 1995-2016 SAMSUNG. All rights reserved.
4. Troubleshooting
► Error Code
H2–7A35
► Error message
The paper in finisher top stacker is full. Remove printed paper
► Symptom
The paper in finisher top stacker is full
► Troubleshooting method
1) Remove the paper on top finisher stacker. If the problem persists, turn the machine off then on.
If the problem occurs with frequency, check the followings :
2) Check the Sub Tray Full (Emitter(S42), Detector(S41)) sensor.
a) Replace the Sub Tray Full (Emitter(S42), Detector(S41)) sensor harness.
b) Replace the Sub Tray Full (Emitter(S42), Detector(S41)) sensor.
3) Replace the Finisher Main PBA(P1).
Copyright© 1995-2016 SAMSUNG. All rights reserved.
4-30
4. Troubleshooting
► Error Code
H2–7A50 / H2–7A51
► Error message
Finisher Failure: #H2-7A5x Open the finisher door, then close it. Turn off then on if the problem persists
► Symptom
Finisher communication error has occurred.
► Troubleshooting method
1) Open and close the finisher door. If the problem persists, turn the machine off then on.
If the problem occurs with frequency, check the followings :
2) Check the finisher firmware.
a) Upgrade the latest finisher firmware.
3) Check the Finisher Interface cable.
a) Replace the Finisher Interface cable.
4) Replace the Finisher Main PBA(P1).
4-31
Copyright© 1995-2016 SAMSUNG. All rights reserved.
4. Troubleshooting
► Error Code
H2-7A61
► Error message
Finisher staple cartridge is not installed. Install it.
► Symptom
Finisher staple cartridge is not installed.
► Troubleshooting method
1) Open the finisher door. Reinstall the staple cartridge.
If the problem persists, open and close the finisher door.
If the problem occurs with frequency, check the followings :
2) Check the stapler cartridge.
a) Replace the stapler cartridge.
3) Check the Stapler Head
a) Replace the Stapler Head harness.
4) Replace the Finisher Main PBA(P1).
Copyright© 1995-2016 SAMSUNG. All rights reserved.
4-32
4. Troubleshooting
► Error Code
H2-7A62
► Error message
Finisher staple cartridge is low. Prepare it
► Symptom
Finisher staple cartridge is low.
► Troubleshooting method
1) Prepare the new staple cartridge. If it is empty, replace it.
If the problem occurs with frequency, check the followings :
2) Check the stapler cartridge.
a) Replace the stapler cartridge.
3) Check the Stapler Head
a) Replace the Stapler Head harness.
4) Replace the Finisher Main PBA(P1).
4-33
Copyright© 1995-2016 SAMSUNG. All rights reserved.
4. Troubleshooting
► Error Code
H2–7A63
► Error message
Finisher staple cartridge is empty. Replace it.
► Symptom
Finisher staple cartridge is empty.
► Troubleshooting method
1) Replace the staple cartridge. Open and close the finisher door.
If the problem occurs with frequency, check the followings :
2) Check the stapler cartridge.
a) Replace the stapler cartridge.
3) Check the Stapler Head
a) Replace the Stapler Head harness.
4) Replace the Finisher Main PBA(P1).
Copyright© 1995-2016 SAMSUNG. All rights reserved.
4-34
4. Troubleshooting
► Error Code
H2–7A71 / H2–7A72
► Error message
Hole punch hopper is not installed. Install hopper
Hole punch hopper is full. Remove waste of hopper
► Symptom
Hole punch hopper is not installed or full.
► Troubleshooting method
1) Make sure Hole-Punch Hopper is installed. Remove waste of hopper.
Open and close the finisher door.
If the problem persists, turn the machine off then on.
If the problem occurs with frequency, check the followings :
2) Check the Hole-Punch Hopper sensor(S47).
a) Replace the Hole-Punch Hopper sensor harness.
b) Replace the Hole-Punch Hopper sensor(S47).
3) Replace the Finisher Main PBA(P1).
4-35
Copyright© 1995-2016 SAMSUNG. All rights reserved.
4. Troubleshooting
► Error Code
H2–8101
► Error message
Paper jam in front of booklet maker
► Symptom
The paper’s lead edge failed to reach the booklet entrance sensor within normal time.
► Troubleshooting method
1) Open the finisher door. Remove the jammed paper. And, close the finisher door.
2) If the problem persists, turn the machine off then on.
3) If the problem occurs with frequency, check the followings :
a) Make sure the Feed Booklet Entrance Sensor Harness is connected well to the sensor connector.
b) Replace the Feed Booklet Entrance Sensor(S31).
c) Make sure the Booklet Feed Entrance Motor harness is connected well to the motor connector.
d) Replace the Booklet Feed Entrance Motor(M13).
e) Replace the Booklet Main PBA(P3) .
► Error Code
H2–8102 / H2–8103
► Error message
Paper jam inside of booklet maker
► Symptom
The paper is detected in booklet entrance area during initializing.
► Troubleshooting method
1) Open the finisher door. Remove the jammed paper. And, close the finisher door.
2) If the problem occurs with frequency, check the followings :
a) Make sure the Feed Booklet Entrance Sensor Harness is connected well to the sensor connector.
b) Replace the Feed Booklet Entrance Sensor Harness(S31).
c) Replace the Booklet Main PBA(P3).
Copyright© 1995-2016 SAMSUNG. All rights reserved.
4-36
4. Troubleshooting
► Error Code
H2–8121 / H2–8122
► Error message
Paper jam inside of booklet maker
► Symptom
The paper failed to reach the inside of compile unit.
► Troubleshooting method
1) Open the finisher door. Remove the jammed paper. And, close the finisher door.
2) If the problem occurs with frequency, check the followings :
a) Make sure the Feed Booklet Entrance Sensor is connected well to the sensor connector.
b) Replace the Feed Booklet Entrance Sensor Harness(S31).
c) Make sure the Booklet Feed Entrance Motor harness is connected well to the motor connector.
d) Replace the Booklet Feed Entrance Motor(M13).
e) Replace the Booklet Main PBA(P3).
► Error Code
H2–8261 / H2–8262 / H2–8263
► Error message
Paper jam inside of booklet maker
► Symptom
The booklet failed to reach the exit sensor.
► Troubleshooting method
1) Open the finisher door. Remove the jammed booklet paper. And, close the finisher door.
2) If the problem occurs with frequency, check the followings :
a) Make sure the Fold Exit Paper Sensor harness is connected well to the sensor connector.
b) Replace the Fold Exit Paper Sensor(S34).
c) Make sure the Folding Roller Motor harness is connected well to the motor connector.
d) Replace the Folding Roller Motor(M18).
e) Make sure the Blade Motor harness is connected well to the motor connector.
f) Replace the Blade Motor(M19).
g) Replace the Booklet Main PBA(P3).
4-37
Copyright© 1995-2016 SAMSUNG. All rights reserved.
4. Troubleshooting
► Error Code
H2–8561 / H2–8562 / H2–8563
► Error message
Booklet maker Failure: #H2-856x Open the finisher door, then close it. Turn off then on if the problem persists
► Symptom
Separate Pawl operation is abnormal.
► Troubleshooting method
1) Open and close the finisher door. If the problem persist, turn the machine off then on.
2) If the problem occurs with frequency, check the followings :
a) Make sure the Separate Pawl Home Sensor harness is connected well to the sensor connector.
b) Replace the Separate Pawl Home Sensor(S35).
c) Make sure the Separate Pawl Motor Harness is connected well to the motor connector.
d) Replace the Separate Pawl Motor (M17).
e) Replace the Booklet Main PBA(P3).
Copyright© 1995-2016 SAMSUNG. All rights reserved.
4-38
4. Troubleshooting
► Error Code
H2–8641 / H2–8642 / H2–8646
► Error message
Booklet maker Failure: #H2-864x Open the finisher door, then close it. Turn off then on if the problem persists
► Symptom
Tamper operation is abnormal.
► Troubleshooting method
1) Open and close the finisher door. If the problem persist, turn the machine off then on.
2) If the problem occurs with frequency, check the followings :
a) Make sure the Booklet Tamper Home Sensor harness is connected well to the sensor connector.
b) Replace the Booklet Tamper Home Sensor(S38).
c) Make sure the Booklet Tamper Motor harness is connected well to the motor connector.
d) Replace the Booklet Tamper Motor(M15).
e) Replace the Booklet Main PBA(P3).
4-39
Copyright© 1995-2016 SAMSUNG. All rights reserved.
4. Troubleshooting
► Error Code
H2–8681 / H2–8682
► Error message
Booklet maker Failure: #H2-868x Open the finisher door, then close it. Turn off then on if the problem persists
► Symptom
Paddle operation is abnormal.
► Troubleshooting method
1) Open and close the finisher door. If the problem persist, turn the machine off then on.
2) If the problem occurs with frequency, check the followings :
a) Make sure the Booklet Paddle Home Sensor harness is connected well to the sensor connector.
b) Replace the Booklet Paddle Home Sensor(S37).
c) Make sure the Booklet Paddle Motor harness is connected well to the motor connector.
d) Replace the Booklet Paddle Motor(M21).
e) Replace the Booklet Main PBA(P3).
Copyright© 1995-2016 SAMSUNG. All rights reserved.
4-40
4. Troubleshooting
► Error Code
H2–8721 / H2–8742 / H2–8743 / H2–8744
► Error message
Booklet maker Failure: #H2-87xx Open the finisher door, then close it. Turn off then on if the problem persists
► Symptom
Stapler operation is abnormal.
► Troubleshooting method
1) Open and close the finisher door. If the problem persist, turn the machine off then on.
2) If the problem occurs with frequency, check the followings :
a) Replace the Booklet Main PBA(P3).
b) Replace the Stapler Unit.
4-41
Copyright© 1995-2016 SAMSUNG. All rights reserved.
4. Troubleshooting
► Error Code
H2–8791 / H2–8792 / H2–8793
► Error message
Booklet maker Failure: #H2-879x Open the finisher door, then close it. Turn off then on if the problem persists
► Symptom
Guide operation is abnormal.
► Troubleshooting method
1) Open and close the finisher door. If the problem persist, turn the machine off then on.
2) If the problem occurs with frequency, check the followings :
a) Make sure the Guide Home Sensor harness is connected well to the sensor connector.
b) Replace the Guide Home Sensor(S36).
c) Make sure the C Fold Motor motor harness is connected well to the motor connector.
d) Replace the C Fold Motor(M20).
e) Replace the Booklet Main PBA(P3).
Copyright© 1995-2016 SAMSUNG. All rights reserved.
4-42
4. Troubleshooting
► Error Code
H2–8821 / H2–8822 / H2–8823
► Error message
Booklet maker Failure: #H2-882x Open the finisher door, then close it. Turn off then on if the problem persists
► Symptom
Knife (Blade) operation is abnormal.
► Troubleshooting method
1) Open and close the finisher door. If the problem persist, turn the machine off then on.
2) If the problem occurs with frequency, check the followings :
a) Make sure the Blade Home Sensor harness is connected well to the sensor connector.
b) Replace the Blade Home Sensor(S33).
c) Make sure the Blade Motor harness is connected well to the motor connector.
d) Replace the Blade Motor (M19).
e) Replace the Booklet Main PBA(P3).
4-43
Copyright© 1995-2016 SAMSUNG. All rights reserved.
4. Troubleshooting
► Error Code
H2–8831 / H2–8832 / H2–8833
► Error message
Booklet maker Failure: #H2-883x Open the finisher door, then close it. Turn off then on if the problem persists
► Symptom
TE Press operation is abnormal.
► Troubleshooting method
1) Open and close the finisher door. If the problem persist, turn the machine off then on.
2) If the problem occurs with frequency, check the followings :
a) Make sure the TE Presser Home Sensor harness is connected well to the sensor connector.
b) Replace the TE Presser Home Sensor(S32).
c) Make sure the TE Presser Motor(M14) is connected well to the motor connector.
d) Replace the TE Presser Motor(M14).
e) Replace the Booklet Main PBA(P3).
Copyright© 1995-2016 SAMSUNG. All rights reserved.
4-44
4. Troubleshooting
► Error Code
H2–8841 / H2–8842 / H2–8843
► Error message
Booklet maker Failure: #H2-884x Open the finisher door, then close it. Turn off then on if the problem persists
► Symptom
Stopper operation is abnormal.
► Troubleshooting method
1) Open and close the finisher door. If the problem persist, turn the machine off then on.
2) If the problem occurs with frequency, check the followings :
a) Make sure the Stopper Home Sensor harness is connected well to the sensor connector.
b) Replace the Stopper Home Sensor.
c) Make sure the Stopper Moving Motor harness is connected well to the motor connector.
d) Replace the Stopper Moving Motor(M16).
e) Replace the Booklet Main PBA(P3).
► Error Code
H2-8A32
► Error message
The paper in Booklet stacker is full. Remove printed paper.
► Symptom
The paper in Booklet stacker is full.
► Troubleshooting method
1) Remove the printed paper from the booklet stacker. Open and close the finisher door.
If the problem persist, turn the machine off then on.
2) If the problem occurs with frequency, check the followings :
a) Make sure the bin-full sensor harness is connected well to the sensor connector.
b) Replace the bin-full sensor.
c) Replace the Booklet Main PBA(P3).
4-45
Copyright© 1995-2016 SAMSUNG. All rights reserved.
4. Troubleshooting
► Error Code
H2-8A51
► Error message
Booklet maker Failure: #H2-8A51 Open the finisher door, then close it. Turn off then on if the problem persists.
► Symptom
Booklet communication error has occurred.
► Troubleshooting method
1) Turn the machine off then on.
2) If the problem occurs with frequency, check the followings :
a) Upgrade the latest booklet firmware.
b) Make sure the booklet interface cable is connected well. If necessary, replace the cable.
c) Replace the Booklet Main PBA(P3).
d) Replace the Finisher Main PBA(P1).
► Error Code
H2-8A64
► Error message
Booklet maker front staple cartridge is not installed. Install it.
► Symptom
Front staple cartridge is not installed.
► Troubleshooting method
1) Open the finisher door. Check if the front staple cartridge is installed. Remove and reinstall it.
Turn the machine off then on.
2) If the problem occurs with frequency, check the followings :
a) Make sure the Booklet Stapler cartridge is installed correctly.
b) Make sure the Booklet Stapler harness is connected will to the connector. If necessary, replace it.
c) Replace the Booklet Stapler unit.
d) Replace the Booklet Main PBA(P3).
Copyright© 1995-2016 SAMSUNG. All rights reserved.
4-46
4. Troubleshooting
► Error Code
H2-8A65
► Error message
Booklet maker front staple cartridge is low. Prepare it
► Symptom
Booklet maker front staple cartridge is low.
► Troubleshooting method
1) Open the finisher door. Check if the front staple cartridge is installed. Remove and reinstall it.
Turn the machine off then on.
2) If the problem occurs with frequency, check the followings :
a) Make sure the Booklet Stapler cartridge is installed correctly.
b) Make sure the Booklet Stapler harness is connected will to the connector. If necessary, replace it.
c) Replace the Booklet Stapler unit.
d) Replace the Booklet Main PBA(P3).
► Error Code
H2-8A66
► Error message
Booklet maker front staple cartridge is empty. Replace it.
► Symptom
Booklet maker front staple cartridge is empty.
► Troubleshooting method
1) Open the finisher door. Check if the front staple cartridge is installed. Remove and reinstall it.
Turn the machine off then on.
2) If the problem occurs with frequency, check the followings :
a) Make sure the Booklet Stapler cartridge is installed correctly.
b) Make sure the Booklet Stapler harness is connected will to the connector. If necessary, replace it.
c) Replace the Booklet Stapler unit.
d) Replace the Booklet Main PBA(P3).
4-47
Copyright© 1995-2016 SAMSUNG. All rights reserved.
4. Troubleshooting
► Error Code
H2-8A67
► Error message
Booklet maker rear staple cartridge is not installed. Install it.
► Symptom
Rear staple cartridge is not installed.
► Troubleshooting method
1) Open the finisher door. Check if the rear staple cartridge is installed. Remove and reinstall it.
Turn the machine off then on.
2) If the problem occurs with frequency, check the followings :
a) Make sure the Booklet Stapler cartridge is installed correctly.
b) Make sure the Booklet Stapler harness is connected will to the connector. If necessary, replace it.
c) Replace the Booklet Stapler unit.
d) Replace the Booklet Main PBA(P3).
► Error Code
H2-8A68
► Error message
Booklet maker rear staple cartridge is low. Prepare it
► Symptom
Booklet maker rear staple cartridge is low.
► Troubleshooting method
1) Prepare the booklet maker rear staple cartridge. If staple is empty, replace it.
2) If the problem occurs with frequency, check the followings :
a) Make sure the Booklet Stapler cartridge is installed correctly.
b) Make sure the Booklet Stapler harness is connected will to the connector. If necessary, replace it.
c) Replace the Booklet Stapler unit.
d) Replace the Booklet Main PBA(P3).
Copyright© 1995-2016 SAMSUNG. All rights reserved.
4-48
4. Troubleshooting
► Error Code
H2-8A69
► Error message
Booklet maker rear staple cartridge is empty. Replace it.
► Symptom
Booklet maker rear staple cartridge is empty.
► Troubleshooting method
1) Replace the booklet maker rear staple cartridge.
Open and close the finisher door.
If the problem occurs with frequency, check the followings :
2) If the problem occurs with frequency, check the followings :
a) Make sure the Booklet Stapler cartridge is installed correctly.
b) Make sure the Booklet Stapler harness is connected will to the connector. If necessary, replace it.
c) Replace the Booklet Stapler unit.
d) Replace the Booklet Main PBA(P3).
4-49
Copyright© 1995-2016 SAMSUNG. All rights reserved.