MALAYSIAN INVESTMENT DEVELOPMENT
AUTHORITY
ROAMING CERTIFICATE
ONLINE APPLICATION
USER GUIDE
Updated on 20 January 2017
User Guide
TABLE OF CONTENT
SECTION A: INTRODUCTION
Chapter A-2 System requirements
A-2-1 Hardware
A-2-2 Software
3
SECTION B: USER GUIDE
B-1-1 Setting Internet Explorer
4
B-1-2 How to Register web-key
6
B-1-3 Preparation of document before Registering/Buy Certificate
9
B-1-4 How to do Payment
9
B-1-5 How to Register Certificate
12
B-1-6 How to Re-upload document Register Certificate Pending
18
B-1-7 Set PIN & Answer of the Certificate
21
B-1-8 How to Reset PIN and Answer of Certificate
23
B-1-9 Online Data Entry
26
B-1-10 Preview Application
27
B-1-11 Declaration and Submit
28
B-1-12 Check Status - Download MIDA Approval/Acknowledgement Letter
32
SECTION C: IT HELPDESK
35
3
3
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SECTION A: INTRODUCTION
Roaming Digital Certificate online application is a facility for MIDA clients to submit
applications via online.
Below are list of applicable Online Duty Exemption;
1)
2)
3)
4)
5)
6)
PC1
PC2
PC2-1
PC Services
SPM 1
SPM 2
Chapter A-2 System requirements
To ensure MIDA’s Web Submission performs smoothly, your hardware and software
requirements outlined below. System should meet the requirement as below
A-2-1 Hardware
Processor
Operation System
Memory
Internet Connection
:
:
:
:
Intel Processor
Windows XP, 7,8 or higher
2GB RAM minimum or higher
Preferably broadband
A-2-2 Software
Microsoft Internet Explorer (IE) version 11 or higher
Adobe Acrobat Reader version 6.0 or higher
Note: Our Online services only compatible with Internet Explorer. User will have some
problem using other internet browser (e.g. Mozilla, Google Chrome, Microsoft Edge or
others). Apple product has compatible issue with our online services.
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SECTION B: USER GUIDE
This user guide will walk you through the process of submitting an application by providing
step-by-step instructions with illustrations to help you understand each step.
B-1-1 Setting Internet Explorer
This setting for the first time user only or if current user have change new PC/Laptop must
do this setting again. The setting is one time setup.
First must open Internet Explorer user will have some problem using other internet browser
(e.g. Mozilla, Google Chrome, Microsoft Edge or others).
Go to https://jpc.online.mida.gov.my
Next follow step next page.
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Once open the page https://jpc.online.mida.gov.my, for the first time user please does
the setting as below. If user have done this setting just ignore.
Now press on keyboard ALT + T, There’s popup tools menu and choose compatibility view
settings, then click add button then click close button at below.
No need to repeat this setting, just do it once. This setting will be successful by using
Internet Explorer only; user will have some problem using other internet browser (e.g.
Mozilla, Google Chrome, Microsoft Edge or others).
Refer image as below;
2
1
3
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B-1-2 Registering Web-key
Register / Sign In
In order to submit an application, you must either register for a new web-key or sign in
using an existing web-key that not yet being submitted. The previous web-key application
that already approved by MIDA cannot be used for the next application.
Alphanumeric characters (much like a password) web-key is a unique combination of which
is used to identify one single application and it is auto generated by the system. No two
applications will have the same web-key.
Each subsequent application will require you to register for another web-key.
If your application has been returned by MIDA due to incomplete reason, please login the
web-key of that application, then amend the section needed, after that resubmit the
application to MIDA.
To register web-key click on not yet registered link, if already have the web-key just put the
web-key inside the box and click log in.
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On the registration page, please fill-up all the information needed.
Note : Make sure the company registration number format must have hyphen ( - ). Example
12345-X. Please take note the password created during this registration, it will be used to
retrieve MIDA application approval. Make sure the I/C number don’t put hyphen ( - ).
Example I/C number 661212109999. Before click on register web-key button, please check
again all information before proceed.
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Note: Make sure the email of the authorized person are valid email address, if the email
address are incorrect, there will problem for the next process. We suggest the email of the
authorized person must be the email of person handle/in-charge the application.
After click on the register Web-key button, immediately the page above shown successful
register message appears.
Note: Please remember the web-key designated, if user forget/lost the web-key, it can be
recovered by opening the user email, each contact person will get email notification sent by
the system contain information of the web-key registration.
User can log out and login the web-key to continue the data entry anytime.
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B-1-3 Preparation of document before Registering/Buy Certificate
This facility is to register/buy digital certificate in order for user to submit digitally sign on
the
application. This certificate can be reused for future application since only one time
registration is required valid for two (2) years. If user has already registered/buy certificate,
please skip this chapter.
Before proceed to register certificate please prepare three(3) document in pdf format first.
 IC authorized person (Manager IC)
 Authorized letter (please refer sample)
 Payment slip (please refer how to do payment and sample payment slip)
B-1-4 How to do Payment
Payment shall be made via online banking or by local bank cheque only. All local
Online banking can be used (maybank2u, cimbclick, mybsn, RHBOnline or others).
If company don’t have the online banking, then user can used any personal/user online
banking.
CASH PAYMENT THROUGH DEPOSIT MACHINE OR BANK
COUNTER ARE NOT ALLOWED.
Total Fee
: RM 318.00 (Total Fee are include 6% GST)
Bank Account Number
: 800 047 5281 (CIMB BANK)
Account Name
Bank Name
GST No.
: LEMBAGA PEMBANGUNAN PELABURAN MALAYSIA (MIDA)
: CIMB Bank Berhad
: 000120840192
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Sample of payment slip CIMBClick and Maybank2u with GST 6%
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Sample of Authorized Letter
Please put manager information such as
name, position and ic number. This letter
no needs to put any signature, just put
company stamp at below.
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B-1-5 How to Register Certificate
Once the entire documents are prepared in PDF format (please refer to page 9 on
preparing document fist if document aren’t prepared)
User must login web-key to MIDA online website https://jpc.online.mida.gov.my, If don’t
have the web-key please refer back to page 6 to register web-key.
At below page click on ‘Check Certificate’ button and it will show message you do not have
digital certificate and system shall enable ‘Register Certificate’ button. Refer on next page
for more detail.
If user already has the certificate it will show message Certificate are valid. Then users just
need to skip this chapter.
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Click on ‘Check Certificate’ button and it will show message you do not have digital
certificate and System shall enable ‘Register Certificate’ button. To continue just click the
register certificate button.
1
2
System will open new page https://1crs.digicert.com.my as below. On the first page first
time user need to set the username, password and security image. The rest information
already had been auto fill-up. If any fields are blank please fill-up the information and click
next until last page to upload document.
This website have time expiring if unintended more than 5 minutes. It will get error after that
so user need to closed the page and repeat the above process again.
Please remember the username &
password, later it will used to reset
PIN&Answer of the certificate.
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Last page user need to upload the entire three documents (IC authorized person,
authorized letter and payment slip).
Click on button Browse, then locate the file and select the file, then click open. Repeat the
step until all document uploaded.
1
2
3
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Final step click on submit button, then came out term & condition page, tick on the box then
click submit button.
1
2
3
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User will get below result.
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Users also get notification email as below. Now users need to wait for the approval
certificate email.
If the registration/buy certificates are successful and MIDA AP approved the request,
please skip to page 21. If not continue to next page.
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B-1-6 How to Re-upload document Register Certificate Pending
If MIDA detect any problem upon the request of certificate such as missing document, user
will get email as below, so the approval will pending until user re-upload again all the
document to the system.
Just click on the link provided inside the email. Then it will open the page. Login using
username and password created during register certificate (please refer back to page 13).
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Click on Pending user confirmation tab
1
Click on Update confirmation button
2
Click on page 4 then upload again all documents
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Click on finish button and came out popup, tick the box and click submit.
1
2
3
Now users need to wait for the approval certificate email.
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B-1-7 Set PIN & Answer of the Certificate
Once MIDA AP approved the certificate, user will get approval email as below.
Click on the link inside the email to set PIN and Answer of the certificate.
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System will show page as below
We advised user to put PIN number in small letter case and something that easy to
remember. PIN must be minimum 8 character mix with at least one number, example
‘company1’.
User must select three different questions and then put the answer of each question.
Answers can be anything example ‘company1’. We advised the answer for all question put
same answer as sample image above. This will help user to easily remember.
Finally click submit button and now user can submit any import duty application unlimited
within the period of certificate (2 years validity of certificate).
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B-1-8 How to Reset PIN and Answer of Certificate
During submission of duty exemption application, if user forget the PIN & Answer can be
reset by following below step.
Go to https://1crs.digicert.com.my and click on Login. Put the username and password (this
username and password are created during register certificate, refer back to page 13) if
user forgot the username or password then click on the link forgot username or password.
1
2
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Once login click on Certificate Management
1
Then click on Action, and then click on Reset PIN
2
3
On popup click ok, system auto sent the email to user
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Once user got the email reset PIN&Answer, just click on the link given inside the email.
Dear Mr/Mrs,
Please click on the link below to reset the PIN & Answer of the
certificate
URL Website :- http://1crs.digicert.com.my/ManagementRoaming
Note: This link will expire within 1 hour.
Thank You.
Then came out the page to reset as below, put the new PIN and set new answer for all the
questions, then click submit. How to set PIN& Answer please refer guideline at page 22.
B-1-9 Online Data Entry
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Go to https://jpc.online.mida.gov.my and login using the web-key (if don’t have the web-key
please refer back to page 6, if forgot the web-key please check email).
Once login system shown as below, click on the data entry at below page to continue
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B-1-10 Preview Application
Fill-up all page and section needed (if user have problem with saving data or have problem
with the page, please refer to page 4) until section attach document and attach all
document needed to support the application. Then click preview application to capture all
information into pdf format. User can select the file then download the file to review the
application form before submit.
If the users detect the information inside the file are not updated or blank info, select the
file and click removed button, then click preview button again so the system will create new
MIDAFORM pdf with the latest update information.
2
3
1
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B-1-11 Declaration and Submit
To submit the duty exemption application, please double check all the section first. Click on
Declaration button to proceed. It will show information of the authorized person detail, click
on the Roaming Sign & Submit button to proceed.
1
2
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System will pop up as below image. Fill up the Answer and PIN number (if forget the PIN
number or answer please refer to page 23 to reset). Then click on Sign button. Lastly click
Ok button and wait until process finished.
1
2
3
4
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System will show below image as the submission successful. Now user just wait for the
notification email from MIDA regards the further process. User can follow-up more detail by
contact Tarif Division MIDA about status of the application.
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If the application has been returned by MIDA, system will email to user as sample below.
User must login web-key back to https://jpc.online.mida.gov.my and amend the necessary
section that incomplete.
On the attach document section, please removed the file name MIDAFORMPC.pdf before
submit, then click preview button to capture all the amended information. After that
resubmit the application (please refer to page 28 on how to submit)
Dear Sir/Madam,
Please be informed that your application has been received by MIDA and
we regret to inform you that your application is not accepted as stated below
We return your application, for you to check and update your application
The details of your application are as follows:
Company Name : Testing Company Sdn Bhd
Division : Tariff
Application Type : PC2
Submission Date : 06/01/2017
Web Key : VK5Y8AWQFU
Reasons : Raw material tariff code are incomplete and please upload MIDA
approval related to this application
2
Thank you.
3
1
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B-1-12 Check Status - Download MIDA Approval/Acknowledgement
Letter
Once MIDA process the application, first email sent to user are notifications of application
being process. It will show detail of the officer name in-charge. Sample email as below.
Sample email notification under process by MIDA
Dear Sir/Madam,
Please be informed that your online application for "Import Duty And/Or
Sales Tax Exemption On Raw Materials And A Components For The Manufacture
Of Finished Products" (PC2) was received by MIDA on 06 January 2017 and
it is currently under consideration by us.
Your application has been referred to Tariff Division under the purview
of the following officers:
Officer : Testing
Deputy Director : Azliza Ahmad
Director : Ramli Bakar
You may login at MIDA's Web Applications Submission
(https://jpc.online.mida.gov.my) to check your application status and
download your *Sealed application.
Note:- Sealed application includes Application Form, and Appendix(ces).
Malaysian Investment Development Authority (MIDA)
MIDA Sentral,
No.5, Jalan Stesen Sentral 5,
Kuala Lumpur Sentral,
50470 Kuala Lumpur,
Malaysia.
Tel : 603-2267 3633
Fax : 603-2274 7970
Email : [email protected]
Website : www.mida.gov.my
Once user got this email notification, user can login the web-key of that application to
download the acknowledgement letter. The document can be seen at the below of that
page.
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Sample email notification Application Approved by MIDA
Subject:Pemberitahuan - Surat Keputusan
From: tarif
Date: 10/01/2017 10:14 AM
Adalah dimaklumkan bahawa Surat Pengesahan MIDA bagi permohonan tuan
telah dikeluarkan. Surat Pengesahan tersebut boleh dimuat turun menerusi
URL https://jpc.online.mida.gov.my/midawebpki/checkStatus.jsp
Panduan
bagi
memuat
turun
dokumen
boleh
didapati
menerusi
URL
https://jpc.online.mida.gov.my/midawebpki/forms/usermanual/check approval
letter guide.pdf
MIDA
menggunapakai
Tandatangan
Digital(Public
Key
Infrastructure(PKI/Digital Certificate)) ke atas Surat Pengesahan yang
dikeluarkan. Penggunaan sistem ini membolehkan:
i)
ii)
Pihak syarikat tuan/puan menerima Surat Pengesahan MIDA secara
online.
Pihak Kementerian Kewangan, MITI, dan Jabatan Kastam DiRaja
menerima dan mengakses Surat Pengesahan secara online.
Sekian, harap maklum.
Terima kasih.
Once user got this email notification, user can login the web-key of that application to
download the acknowledgement letter. The document can be seen at the below of that
page.
To login the page using ROC number please refer next page.
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The other methods to download document/check application status are as step below.
Go to https://jpc.online.mida.gov.my/midawebpki/checkStatus.jsp
1
Choose the dropdown to ROC, then put the ROC number (e.g12345-X) then put the
password and click Log In button. (If forget the ROC password please check email regards
web-key registration, please see page 7 for guideline).
2
Once login the system will show the list of application at below, just click the reference
number to open and download the document.
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C - IT Helpdesk MIDA
These facilities are purposely to help user log problem related to Online Application. Go to
https://jpc.online.mida.gov.my Click on the IT Helpdesk button.
1
Once open click on create new log button
2
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Key-in all detail needed then click send button, our IT personnel will get this log and help
user to solve the problem.
END OF USER GUIDE
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