Nicollet County Strategic Plan Adopted: November 12, 2013 Amended: December 16, 2014; December 15, 2015; June 28, 2016 and December 13, 2016 Nicollet County Mission Statement, Core Values, Vision Statement and Strategic Plan Strategies (June 2016) Mission Statement Providing efficient services with innovation and accountability. Core Values 1. Leadership – Having a vision, sharing that vision and inspiring others to support our vision while creating their own. 2. Efficiency- Our ability to do things well, successfully and without waste. 3. Accountability To account for our activities, accept responsibility for them and to disclose the results in a transparent manner. 4. Innovation Our transformation of an idea into a service that creates value. 5. Integrity Our decisions and actions display a consistent commitment to moral and ethical values. Vision Statement Setting the standard for providing superior and efficient county government services through leadership, accountability and innovation to a growing and diverse society. icollet County STRATEGIC PLAN Our Outcome To create a unified vision and direction for Nicollet County that respects the roles of the County Board and staff and provides for a respectful, trusting, effective and collaborative workplace. Our Process Historically, the Nicollet County Board would convene periodically to discuss longer term county priorities and strategies. Several critical variables are present today that stimulated county leaders to more formally organize a structured strategic planning session. These variables include, among others: • • • • New County Administrator that supports the initiative Ongoing economic and financial challenges Increasing demand for county programs and services Collaborative and cooperative Board-staff culture The process began with a department head questionnaire asking for input on four questions: 1) What are the three most important priorities of your Department over the next 1-3 years; 2) What are the top three issues you believe the County is facing over the next 1-3 years; 3) What are the three long term Department priorities over the next 5-10 years; and 4) What are three qualities that presently define the Nicollet County workplace. This information was aggregated and presented during the work session. Input from the County Board was provided through discussions with the County Administrator and a pre-session phone call with the Facilitator. The Board-staff work session was held on June 10, 2013 at a conference room on the campus of Gustavus Adolphus. All five County Commissioners and 16 staff members participated in the session. The meeting began at 8:30 a.m. and adjourned at 2:30 p.m. There were four stated goals: • An opportunity for productive and engaging discussion • Support the transitions underway in the County • Highlight important projects and priorities • Discuss the organizational culture The discussion was participatory, comprehensive and inclusive of many ideas, perspectives and opinions. Direction was provided to prepare an outline of a draft strategic plan. Page | 1 Nicollet County Strategic Plan Our Strategies Strategic planning is a deliberate and intentional process to define an organizational strategy or direction, and then make decisions to allocate resources to pursue this strategy. The outcomes of the County’s strategic plan are designed to serve a variety of purposes and objectives. These include the following four areas: a decision-making tool, a leadership and management tool, and a communication tool. By effectively using these four tools, the County ensures that the process and outcomes will support the short-term and long-term objectives identified in the plan. These five major themes emerged as the most important operations, policy and service areas of the County. These five strategies are in no particular order of importance or priority. Each strategy includes a brief definitional phrase. They are designed and aggregated to represent the most important priorities today as well as into the immediate future. 1. Collaborative Workplace – sustain the core values of our organizational culture 2. Facilities and Space – preserve, maintain and build our assets 3. Technology Solutions – invest in tools to create efficiencies 4. Programs and Services – providing efficient services with innovation and accountability 5. Financial Security – prudent use of taxpayer resources Each strategy is comprised of descriptive Characteristics and Goals. The Characteristics identify qualities and considerations within the strategy. The Goals are specific projects and activities that implement the strategy. The Goals are divided into Action Steps with assignments and deadlines to track and monitor progress. The strategic plan is designed to be a guide and roadmap for the County moving forward. A strategic plan has varying lengths – generally three to five years is the norm. A strategic plan is updated as needed, both informally and formally. It is prudent to officially update the plan on an annual basis as determined by the County Board in partnership with the staff. Page | 2 Nicollet County Strategic Plan Strategy One: Collaborative Workplace – sustain the core values of our organizational culture Characteristics o Leadership o Efficiency o Accountability o Innovation o o o Integrity Continuous Improvement Practices Evaluate Reorganization/Restructuring o o o Talent Management Embracing Change Respectful – Trusting Organizational Culture Goals 1.) Make Lean/Continuous Improvement a culture for Nicollet County operations (Administration) Action Steps a. Require every department to complete multiple Continuous Improvement projects every year. b. Hire a Continuous Improvement/Training/Staff Development/Leadership/Business Analyst Coordinator. Assigned Department Heads Deadline Ongoing Administration/HR 12/31/17 2.) Create a leadership development program for Nicollet County employees to help identify and grow our future leaders within the organization. (Administration) Action Steps Assigned Deadline a. Create a leadership development program starting in 2017. Administrator’s 1/1/2017 Office 3.) Market and promote the County’s mission and vision statements and core values (Administration) Action Steps Assigned a. Install signs and displays that state our mission, vision and core values. Administrator’s Office b. Redo the Nicollet County logo. Administrator’s Office Deadline 12/31/2017 12/31/2017 Page | 3 Nicollet County Strategic Plan 4.) Implement LEAN Practices for Traffic Court (Attorney) Action Steps a. Evaluate Traffic Court Procedures. b. Implement changes, if any, following evaluation event. c. Formally evaluate implemented changes for increased efficiency and implement further changes as necessary. Assigned Attorney’s Office/Courts/Court Services/City Attorneys Attorney’s Office/Courts/Court Services/City Attorneys Attorney’s Office/Courts/Court Services/City Attorneys Deadline March 2017 May 2017 August 2017 5.) Continuously improve the performance and delivery of delegated environmental health programs in Nicollet County (BrownNicollet CHS) Action Steps a. Complete a self-assessment of all delegated Environmental Health Programs and activities to provide a guide to develop and monitor goals and objectives for continuous improvement. b. Work collaboratively with partners in Brown and Nicollet Counties to revise the current Public Health Nuisance Ordiance and prepare for adoption process. c. Ensure EH staff complete required professional development training as required annually. d. Ensure the adoption of revised Regulation of Food and Beverage Establishments Ordinance within timeline proposed by the Minnesota Department of Health. Assigned EH Director and staff EH Director/Co. Attorney’s Office/Co. Board EH Director/EH Specialist EH Director/County Board Deadline Annually December 2016 Annually 2018 Page | 4 Nicollet County Strategic Plan 6.) Develop material and opportunities to aide in environmental health succession planning (Brown-Nicollet CHS) Action Steps a. Format and develop EH Program Manual design. Assigned EH Director/staff b. Develop electronic version of EH Manual to share with Brown and Nicollet Public Health. EH Director/staff c. Provide Leadership Training opportunities for Senior Environmental Health Specialist. EH Director/staff Deadline December 2016 December 2017 As available 7.) Develop a Damage Assessment Team LEAN (Emergency Management) Action Steps a. Work with the PPSD office to create damage assessment teams which would reduce duplicate site visits and paperwork. Assigned EM Staff/PPSD Staff Deadline April 2017 Assigned U of M Regional Office and County Admin. Office Deadline Ongoing Assigned Admin/Personnel Committee Facilities Maint. Admin/Personnel Com./Fac. Maint. Admin/Personnel Com./Fac. Maint. Deadline 2017 8.) Stronger presence with Nicollet County Government Center Departments (Extension) Action Steps a. Pursue the opportunity to have a locally based educator represent our department for internal county business. 9.) Expand Facilities Maintenance into two entitites (Facilities Maintenance) Action Steps a. Allow for additional custodial positions - after one years time re-evaluate our needs to determine if any additional help is needed. b. Continue re-alignment of tasks to help with work load. c. Assess the need for a second staff and reconfigure into maintenance unit/custodial unit. Continue with forming custodial unit and maintenance unit and duties. d. Determine if additional position is warranted for 2018. 2017 2017 2017 Page | 5 Nicollet County Strategic Plan 10.) Cash drawer (Finance Department) Action Steps a. Identify and implement a system to balance daily cash. Assigned Finance Director Deadline 12/31/17 Assigned Finance Team and Finance Director Finance Team/ Technologies Deadline 12/31/17 11.) Process receipts and disbursements successfully (Finance Department) Action Steps a. Implement standard form. b. Implement state receipt download. 3/31/17 12.) Centralize all Human Resources Personnel Files (in preparation for scanning in 2016) (Human Resources) Action Steps a. Have all departments personnel files stored in HR. b. Scan half of Personnel Files for electronic storage. Assigned HR Admin Asst HR Admin Asst Deadline Complete 12/31/17 Assigned HR Admin Asst HR Admin Asst HR Admin Asst Deadline 3/1/17 6/30/17 6/30/17 Assigned HR Director Deadline 12/31/16 13.) Consolidate Payroll files with HR files (Human Resources) Action Steps a. Work with Payroll to determine what is in current files. b. Go through all files and sort paperwork appropriately. c. Research any storage requirements and determine where certain items belong. 14.) Work with the State to succesfully withdraw from Merit (Human Resources) Action Steps a. Continue to work towards developing own Merit System. Page | 6 Nicollet County Strategic Plan 15.) Revise FMLA Policy (Human Resources) Action Steps a. Review and revise language to more adequately fit our practices and Statute. b. Have County Attorney review. c. Provide updated policy to all employees. Assigned HR Director Cty Attorney HR Director Deadline 4/1/16 5/15/16 7/1/16 Assigned HR Director HR Director Deadline 4/1/16 6/1/16 Assigned HR Director HR/Admin HR Director Deadline 6/1/17 7/1/17 8/1/17 16.) Conduct Training on Respectable Workplace Policy (Human Resources) Action Steps a. Research outside trainer options. b. Schedule dates for training. 17.) Implement Hiring for Attitude concepts in interviewing (Human Resources) Action Steps a. Create survey. b. Gather data from employees. c. Analyze all data and create interview questions. 18.) Understanding and respecting what each Human Service department does and how we work together (Human Services) Action Steps a. Monthly meetings to discuss and implement ideas to promote a positive work environment and provide staff development opportunities. Continue to sponsor monthly motivational treats. Continue to organize and implement work place development training based on employee feedback. We will continue to develop icebreaker/teamwork exercises at our All Staff meetings. This past year we developed “have you ever” and “the alphabet game” We will continue “Who’s Who of Social Service” to share pictures and get to know each other with questions and answers about our staff. b. Implement joint unit staff meetings to learn how another unit operates and discuss how one units work affects another unit’s work. More specific job related cross training will be developed. c. Continue Supervisor updates at all staff meetings. Assigned Intra-Agency Members Deadline Ongoing Supervisors Ongoing Supervisors Ongoing Page | 7 Nicollet County Strategic Plan d. Intra-Agency will recognize years of employee service at each all staff meeting. e. Intra-Agency members will invite new employees to an Intra-Agency meeting to understand the Intra-Agency mission and workplace culture. f. Work toward innovative ways to use staff across departments to create efficiency for all Nicollet County. Focus for 2017 will be clerical. g. Implement Mission, Vision and Core Values (MVCV) All Staff challenge ideas and materials into the work place. Intra-Agency members Intra-Agency Members HS Director HS Clerical Supervisor PH Director Intra-Agency Members HS Director HS Supervisors HS Staff Ongoing Ongoing 12/31/17 12/31/17 19.) Lean Practices: Develop a culture of LEAN within Nicollet County Probation and surrounding departments in the criminal justice field (Probation) Action Steps a. Continue with a constant improvement mindset and participation with LEAN events. b. Complete two A3 events within the office in 2017. Assigned Director/Stacy Director/Staff Deadline Ongoing September Assigned Director/Staff Director/Staff Director/Staff Deadline February April March 20.) Develop and create a PSI questionnaire for department use (Probation) Action Steps a. Invite agents to discuss what is required in the new questionnaire. b. Create new PSI questionnaire. c. Begin utilizing new forms. Page | 8 Nicollet County Strategic Plan 21.) Respectful – Trusting culture: Frequent communication between the criminal justice departments (Probation) Action Steps a. Invite judges to staff meetings and invite other criminal justice partners to staff meetings to communicate and educate – Ongoing. Assigned Director/staff b. Have staff bring topics to monthly staff meetings. Allow open supportive discussions on communication within Probation and other departments – Ongoing. Staff Deadline January/ QuarterlyOngoing Monthly 22.) All current licensed Certified Minnesota Assessors who will be responsible for appraising property after 2019, will obtain Accredited Minnesota Assessors license by July 1, 2019 as mandated by State Statute (PPSD-Property Assessment) Action Steps a. Secure financing for classes. b. Mentor and support CMA’s in their effort. c. CMA’s to complete the steps for Accreditation. Assigned County Board Current AMA’s & SAMA’s Current CMA’s Deadline July 1, 2019 July 1, 2019 Assigned Assessor and Clerical Assessor and Clerical Assessor and Clerical Deadline September 1, 2017 September 1, 2017 September 1, 2017 Assessor and Clerical September 1, 2017 July 1, 2019 23.) Examine clerical staffing needs (PPSD-Property Assessment) Action Steps a. Review current tasks performed by clerical staff throughout the year. Review tasks delegated to appraisal staff and assessor since elimination of second clerical position. b. Identify statutorily mandated tasks. Identify and prioritize non-statutorily mandated tasks with benefit to the public and other department and agencies in mind. c. Devise and implement strategies to streamline tasks. Investigate whether any duplication of tasks by other departments or agencies exists. Examine low priority, non-mandated tasks to determine whether task should be eliminated. d. Review impact of implementation of streamlined and/or eliminated processes with goal of all “clerical” functions being performed by current clerical staff. Page | 9 Nicollet County Strategic Plan 24.) Plan for staff retirements and staff capacity changes (Public Health) Action Steps a. Identify leaders within the organization and promote training and advancement – ongoing goal. Offer Nicollet County Leadership program to staff identified as potential leaders. b. Document all staff responsibilities on-going to identify trends and staff capacity. Focus for 2016 will be MnCHOICES/Waiver CM staff. c. Apply to Critical Review committee if documentation warrants additional staff. Assigned Director Director Director and Waiver supervisor d. Document staff responsibilities to identify trends and staff capacity. Work toward innovative Director and HS ways to use staff across departments to create efficiency for all of Nicollet County. Focus Director and for 2017 will be clerical, and accounting for HHS building. Administration Deadline December 2016 December 2016 July 2016 June 2017 25.) Staff development (Public Health) Action Steps a. Use new Workforce Development plan to identify training needs for staff. b. Complete Workforce Competency Assessment every 3 years and update Workforce Development plan based on results of assessment. c. Look for opportunities for training across Nicollet County Departments as well as across the Brown-Nicollet CHB. Assigned Director Director Deadline June 2017 January 2019 Department Heads and Administration December 2017 Assigned Director and Staff Deadline Fall 2017 26.) Future staff development and training of potential Public Health Workforce (Public Health) Action Steps a. Offer Student Nurse Clinical experiences for Gustavus Adolphus College and South Central College. Create an efficient system for working with instructors to develop potential Public Health Nurses. b. Offer student internships to GAC or MSU students as staff are available to mentor. Director, SHIP Dec. 2017 Coordinator, LSW’s 27.) Understanding what each employee’s part is in the recording function. (Recorder) Action Steps a. Cross-train and improve erecording process. Assigned Recorders Deadline 3/2017 Page | 10 Nicollet County Strategic Plan 28.) Staff development and training of current new County Veteran Services Officer (Veteran Services) Action Steps a. New Veteran Services Officer become accredited. Assigned Veteran Services Officer Deadline 2017 Page | 11 Nicollet County Strategic Plan Strategy Two: Facilities and Space – preserve, maintain and build our assets Characteristics o Infrastructure o Facility Security o o Facility Planning Facility Accessibility o Maintain a Professional and Historical Appearance Goals 1.) Conduct facility planning that looks at short and long-term needs of Nicollet County Facilities (Administration) Action Steps a. Hire an architect to prepare a facility plan/space needs assessment for the Sheriff’s Office and Property and Public Services Office. b. Analyze space and facility needs for the North Mankato Services Building. c. Hire a consultant/architect to prepare a facility plan/space needs assessment for Public Works. Assigned Administrator, Sheriff, PPSD, Board Administrator Board Administrator, Board, Public Works Deadline 7/1/17 2018 or 2019 2020 or 2021 2.) Maintain documents and files as required by law and new storage facilities (Brown-Nicollet CHS) Action Steps a. Reduce unnecessary paper files to be moved by scanning documents and develop electronic files. b. Ensure Environmental Health Document Retention Policy is followed. Assigned EH Adm. Assistant Deadline Ongoing EH Adm. Assistant Ongoing 3.) Relocate all EM supplies and resources to one location (Emergency Management) Action Steps a. Relocate all supplies/equipment to one location for easy access. Assigned Denise/Windy/ Maintenance Deadline May 2016 Page | 12 Nicollet County Strategic Plan 4.) Plan for additional storage and maintenance facility (Facilities Maintenance) Action Steps a. Acquire land/space/location – continue acquisition of land/space. b. Design the facility based on needs – plan a space needs study. c. Accept bids/initiate construction. Assigned Cty Board/ Admin/Bldg Com Bldg Com/Fac Maint Board/Bldg Com/ Fac Maint Deadline 2017 2017 2018 5.) Build and install work space in HHS Boiler Room (Facilities Maintenance) Action Steps a. Build and install work space in HHS Boiler Room. b. Purchase tools and equipment. Assigned Facilities Maintenance Facilities Maintenance Deadline 2017 2017 6.) Assess Equipment and Facility Space (Human Services) Action Steps a. Assist in communicating our future furniture and equipment needs. Keep track of items that need repair or attention regarding the building and its fixtures, technology items and furniture. b. Continue Human Service Medical Incident Response Team (MIRT) quarterly meetings to address Human Service staff and building needs. MIRT members are responsible to analyze safety concerns and implement material and trainings to address those needs. c. Evaluate the North Mankato Service Building for efficienty of work flow based on the floor plan, evaluate employee safety by installing a key card door to the staff work area and to satisfy FTI requirements. Assigned HS Director HS Supervisors Deadline Ongoing Medical Incident Response Team Ongoing HS Director HS Supervisors 12/31/17 Page | 13 Nicollet County Strategic Plan 7.) Facility Security: Safety training made available to other county departments (Probation) Action Steps a. Nicollet County Probation certified trainers provide safety training to Social Services – ongoing. b. Contact trainers, meet with Department Director and set date and location – ongoing. c. Offer training to other Departments – ongoing. Assigned Director/Staff Deadline July/Ongoing Director/Staff Director April/Ongoing August/Ongoing 8.) Complete review of storage area documents and objects and destroy as identified on department retention schedule (PPSD) Action Steps a. Conduct reiew of storage area with pertinent program related staff. b. Destroy documents or objects as per retention schedule or relocate for accessibility. Assigned PS Staff PS Staff Deadline April 2017 August 2017 Assigned Public Works Department Deadline 12/31/17 Assigned Recorder & Staff Recorder & Staff Deadline Complete 2017 Assigned Recorder Deadline Ongoing until finished 9.) Deliver road and bridge capital improvement and maintenance projects. (Public Works) Action Steps a. Plan, develop, and deliever 2017 road and bridge capitol improvement and maintenance projects. 10.) Document Destruction (Recorder) Action Steps a. Purge & Destoy ½ of all UCC Files. b. Purge & Destroy ½ of all UCC Files. 11.) Implement space savings and permanency. (Recorder) Action Steps a. Image and Register all Torrens Certificates into new software RecordEASE. Page | 14 Nicollet County Strategic Plan 12.) Reduce and inventory files/records. (Recorder) Action Steps a. Review and inventory records in basement. Assigned Recorder Deadline 12/2017 13.) Develop plan for additional office/jail/dispatch/storage space (Sheriff) Action Steps a. Address current facility space usage and storage. Assigned Sheriff’s Office, County Admin b. Address heating/cooling, window efficiency, air quality concerns, office remodel and general Sheriff’s Office, facility maintenance needs. Maintenance Dept., County Admin c. Implement facility space concerns. County Board Deadline 2016 2016 2017 14.) Clean Old Files/Records Retention(Sheriff) Action Steps a. Develop process to purge old files. b. Work with HR on retention and personnel files. Assigned Sheriff’s Office Sheriff’s Office, Human Resources Deadline 2017 2017 Page | 15 Nicollet County Strategic Plan Strategy Three: Technology Solutions – invest in tools to create efficiencies o o o Characteristics E-Services Electronic Records Management System Enhanced Web Services o o IT Strategic Planning Remote Access for Staff and Citizens Examine Business Practices o Security o Goals 1.) Implement E-filing and provide training as necessary regarding new filing rules (Attorney) Action Steps a. All staff trained in e-filing. b. Fully implement e-filing. c. Continue to provide training to Human Services regarding new filing rules and confidentiality rules. Assigned All staff All staff County Attorney’s Office Staff Deadline Complete Complete Ongoing Assigned Office of Technologies Deadline December 2017 Assigned Facilities Maintenance/Office of Technologies Deadline 2017 Assigned Finance Director Deadline 12/31/17 2.) Share vital information with Dispatch and Public Health (Emergency Management) Action Steps a. Install a computer program between EM, Dispatch and Public Health and other departments as needed, sharing files and information. We continue to work with OT to find a solution for a program which will work. 3.) Upgrade building remote access technology to notebook or laptop (Facilities Maintenance) Action Steps a. Work with Technologies to upgrade buiding remote access to notebook or laptop. 4.) Train Staff on Laserfische for electronic records management (Finance Department) Action Steps a. Coordinate training for staff on new software. Page | 16 Nicollet County Strategic Plan 5.) Develop plan for implementation of imaging documents (Finance Department) Action Steps a. Combine imaging areas into one (Finance and Human Services). b. Develop timeline for implementation. Assigned Finance Team Finance Team Deadline 12/31/17 12/31/17 Assigned HR/Payroll/IT HR/IT/AT/Admin Deadline 4/1/16 5/1/16 Assigned HR Director HR HR/IT Deadline 5/1/16 9/1/16 11/1/16 Assigned HR Director HR HR Deadline 1/1/17 2/1/17 3/1/17 Assigned HR Director HR HR Deadline 5/1/17 9/1/17 11/1/17 6.) Implement an HRIS system with timecard, payroll and HR modules (Human Resources) Action Steps a. Complete full pilot and parallel testing. b. Go live with new system. 7.) Implement Benefits Self Service on High Line (Human Resources) Action Steps a. Coordinate with High Line a timeline for implementation. b. Participate in training. c. Go live with new system. 8.) Implement Workflow on High Line (Human Resources) Action Steps a. Coordinate with High Line a timeline for implementation. b. Participate in training. c. Go live with new system. 9.) Implement Job Application Maintenance system that is paperless (Human Resources) Action Steps a. Coordinate with Technologies options. b. Create or revise current application. c. Develop a process to review applications without printing. Page | 17 Nicollet County Strategic Plan 10.) Implement Electronic Management System (Human Services) Action Steps a. Analyze financial resources. Assigned Finance Director, HS Director, IT Director Deadline 12/31/17 Assigned HS Director HS Clerical Supervisor HS Committee Technologies Dept. HS Director HS Clerical Supervisor Technologies Dept. HS Clerical Supervisor HS Committee Technologies Dept. HS Director HS Clerical Supervisor Technologies Dept. Deadline 12/31/17 11.) Continue Phase-in Steps (Human Services) Action Steps a. Implement plan with Technologies Department to enhance the efficiency of the workflow through paperless technology. Human Services has developed a Laserfische committee dedicated to this project. b. Purchase and install workflow software. c. Migrate to Laserfiche. d. Purchase and install document management software. 12/31/17 12/31/17 12/31/17 Page | 18 Nicollet County Strategic Plan 12.) Successfully Train Staff (Human Services) Action Steps a. Document Management. b. Workflow. Assigned HS Director HS Supervisors Technologies Dept. HS Director HS Supervisors Technologies Dept. Deadline 12/31/17 Assigned HS Director HS Supervisors Technologies Dept. HS Director HS Supervisors HS Staff Technologies Dept. HS Director HS Supervisors Deadline 12/31/17 Assigned Staff Deadline Ongoing 12/31/17 13.) Implement Remote Access (Human Services) Action Steps a. Develop User Access Policy. b. Implement remote access technology to increase productivity and value added time. c. Evaluate the effects of implementing the new equipement and make adjustments as necessary. 12/31/17 12/31/17 14.) Online information: Keep web page updated and user friendly (Probation) Action Steps a. Review website and update monthly or as needed - ongoing. Page | 19 Nicollet County Strategic Plan 15.) Begin using the CSTS Broadcast Messaging feature (Probation) Action Steps a. Have technologies activate the feature and create a separate email account where emails/text message from clients will be directed. b. Run tests to make sure it is working properly. c. Begin using broadcast feature with clients. Assigned Director/Staff Deadline January Director/Staff Staff February March Assigned Director/staff Director/staff Deadline May 2016 May 2016 Assigned Director/Staff Deadline April Director/Staff Staff July July Assigned Director/Staff Director/Staff Staff Deadline January April August 16.) E Services: Provide online paperless forms (Probation) Action Steps a. Implementing the use of E forms between Court Administration, the Courts and Probation. b. Train staff affected by new forms on storage and distribution. 17.) Acquire the CSTS mobile web edition (Probation) Action Steps a. Choose a deployment strategy consistent with local IT infrastructure and agency/county security policies. b. Contact IT to complete appropriate setting. c. Train staff. 18.) Review computer files and merge into CSTS (Probation) Action Steps a. Determine what files need to be merged into CSTS. b. Merge documents into CSTS. c. Delete files from G Drive. Page | 20 Nicollet County Strategic Plan 19.) Implement use of CAMAvision Document Management & Storage (DMS) for non-private data. (PPSD-Property Assessment) Action Steps a. Scan 2017 non-private documents into the CAMAvision DMS with goals of less paper, less physical storage area needed and more efficient staff access to records. b. As staff availability allows, historical non-private documents will be scanned into the CAMAvision DMS with goals of less paper, less physical storage area needed and more efficient staff access to records. Assigned All Staff Clerical Deadline December 31, 2017 Ongoing 20.) Transition of current electronic file storage to one location which will store all PPSD-Property Services files (PPSD-Property Services) Action Steps a. Create parcel folders by Township, beginning with feedlots and dwellings subfolders. 1) Staff will verify feedlot GIS links. b. Create subfolders with SSTS documents. 2) Staff will verify SSTS GIS links. c. As time allows, remaining subfolders will be created and files relocated. Assigned PPSD Staff PPSD Staff PPSD Staff PPSD Staff PPSD Staff Deadline Completed Completed Completed Completed December 2017/Ongoing 21.) Set-up and implement use of secured access Laserfiche electronic retention system for private data, specifically homestead applications (PPSD-Property Assessment) Action Steps a. Coordinate with Technologies Department on set-up and implementation. b. Scan homestead applications received in 2016 into Laserfiche with goals fo less paper, less secured storage area needed for these documents, and more efficient staff access to records. c. As staff availability allows, historical homestead applications will be scanned into Laserfiche with goals of less paper, less secured storage area needed for these documents and more efficient staff access to records. Assigned OT, Clerical & Supervisor Clerical Clerical Deadline In Progress January 31, 2017 Ongoing Page | 21 Nicollet County Strategic Plan 22.) Develop and Implement Electronic Health Record exchange and storage of records (Public Health) Action Steps a. Continue to orient and train staff to Electronic Health Records use. b. Continue to learn and expand use of EHR – Nightingale Notes – going well, continue. c. Complete LEAN process to determine the best way to electronically store files. d. Implement electronic storage of files. Assigned Director, OT, CHAMP, 4 selected staff persons All Public Health staff Public Health Staff with OT assistance Public Health Staff with OT assistance Deadline Ongoing Ongoing December 2017 December 2017 23.) Continuously improve the performance and delivery of all Public Health services by exploring new technology that will streamline documenation and storage of records (Public Health) Action Steps a. Meet with OT to assess current practice and explore possible solutions – possible LEAN event. LEAN process identified the need for Adobe reader/writer, cell phones, and portable modems that will create efficiency in waiver staff. Implement new processes and document efficiencies achieved. b. Implement new strategies using PDSA principles (Plan, Do, Study, Act). c. WIC - LEAN process identified need to change postcard reminders for WIC to more efficient and inexpensive text reminders. One Call Now software was purchased and will be implemented to create efficiencies. d. Look for ways to efficiently create and store passwords that will keep integrity within the computer system and efficiency for staff. Possible LEAN event. Assigned Director, OT, Supervisor, and staff Deadline December 2017 Supervisor and Staff Supervisor, OT and Staff December 2016 July 2017 Director and staff with OT assist December 2017 Assigned Recorders, WCI, Finance Deadline 12/2017 24.) Online searches (RecordEASE web. (Recorder) Action Steps a. Work with vendor to implement credit card access for web users. Page | 22 Nicollet County Strategic Plan 25.) Implement Electronic Medical Records (Sheriff’s Office) Action Steps a. Review systems available and analyze needs. b. Address Medical Records needs. c. Purchase new Medical Records system. Assigned Deadline Sheriff’s Office Staff, Office of Technology Sheriff’s Office, Office of Technology County Board 2017 2017 2017 26.) Develop/Hire full time person to handle all electronic media management and GIS Mapping (Sheriff’s Office) Action Steps a. Review electronic files that need management. b. Consult with Office of Technology on managing. c. Develop job description for position. Assigned Deadline Sheriff’s Office Sheriff’s Office, Office of Technology Sheriff’s Office/HR 2017 2017 2018 27.) Implement rollout schedule and installation for next version of Windows and Office platforms (Technologies) Action Steps a. Determine departments and prepare for installation and training for departments. b. Install and test master image for clients utilizing VDI solution. c. Setup training for staff. d. Rollout and train. Assigned Office of Technologies Technologies Technologies Technologies Deadline Sept. 2017 Oct. 2017 Nov. 2017 Mar. 2018 Page | 23 Nicollet County Strategic Plan 28.) Move additional departments over to VDI solution for desktop (Technologies) Action Steps a. Determine which apps / departments make the most sense for this depolyment. Assigned Technologies Deadline March 2016 b. Roll out new clients to mobile and web clients. c. Roll out clients to desktops and train users on new features. Have tested new installations. d. Continue to move departments over to this platform. Technologies Technologies Technologies March 2016 October 2016 2017 Action Steps a. Determine applications that have to be replaced or find solution that meets needs. Assigned Technologies Deadline Mar. 2017 b. Install solutions and parrell test for needs being met. Technologies July 2017 c. Turn off AS/400 and verify all needs are being met. d. Remove AS/400 from mix of equipment. Technologies Technologies Oct. 2017 Dec. 2017 29.) Remove AS/400 from use 30.) Roll out Laserfiche to departments and incorporate workflow where possible for efficiences (Technologies) Action Steps a. All departments as need and time permits. Assigned Technologies Deadline Ongoing December 2017 Action Steps a. Need to replace the application that is currently on the AS400 with a functioning system that will be able to be updated and provide required reports for MCIT and State Auditor. Assigned Technologies Deadline December 2016 b. Load and test valitate reports for requirements. Technologies March 2017 31.) Implement Fixed Asset Program across the County (Technologies) Page | 24 Nicollet County Strategic Plan 32.) Install updated and enhanced ticketing system to allow better metrics (Technologies) Action Steps a. Continue testing and refining setup from Pilot. Assigned Technologies Deadline Dec. 2016 b. Implement new system and train users. c. Add additional department into system for better customer service and tracking. Technologies Technologies Mar. 2017 Mar. 2017 Assigned Administration, Technologies Deadline 12/31/17 33.) Enhance the County website (Administration) Action Steps a. Hire a consultant to develop a new county website with enhanced features. Page | 25 Nicollet County Strategic Plan Strategy Four: Programs and Services – providing efficient services with innovation and accountability Characteristics o Efficient Services o Preventative Services o Collaborations and Partnerships o o Measure Return on Investment Financial Sustainability o o Changing Population and Demographics Delivery System Models Goals 1.) Coordinate and provide continued community collaboration on truancy and educational neglect issues. (Attorney) Action Steps a. Develop brochure on causes of truancy and educational neglect. b. Coordinate presentations to various service providers regarding the causes of truancy and educational neglect and how the provider can collaborate with others to address causes. c. Coordinate Stakeholders for Education Success Meetings. Assigned Attorney’s Office Attorney’s Office Deadline 1/31/2016 3/30/2016 Attorney’s Office Ongoing 2.) Coordinate and provide increased Victim-Witness Services (Attorney) Action Steps a. Evaluate current victim-witness services in light of best practice recommendations. b. Implement changes to victim-witness program based upon practice review. c. Increase collaboration with county and community partners to provide services to crime victims. Assigned Attorney’s Office/Victim Witness Attorney’s Office/Victim Witness Coordinator Victim Witness Coordinator/Court Services/Sheriff’s Department/Human Services/Law Enforcement Deadline March 2017 June 2017 Ongoing Page | 26 Nicollet County Strategic Plan 3.) Implement regular law enforcement training activities (Attorney) Action Steps a. Identify key areas of needed training by collaborating with law enforcement agencies. b. Establish schedule of training. c. Implement training sessions at least 3 per year. Assigned MZF/JPD LS All attorneys Deadline Ongoing Ongoing Ongoing Assigned Attorney’s Office, Human Services Attorney’s Office, Human Services All attorneys Deadline Ongoing Assigned Attorney’s Office Attorney’s Office Administrator/Office of Technologies Deadline Complete Ongoing December 2017 4.) Evaluate need and potentially implement regular human service training activities (Attorney) Action Steps a. Identify whether there are key areas of training needed by specific human service departments by collaborating with those departments. b. Establish schedule of training. c. Implement training sessions at least 3 per year (as necessary). Ongoing Ongoing 5.) Establish web-based access to all County ordinances (Attorney) Action Steps a. Identify all County ordinances and effective dates. b. Renumber all County ordinances so each department has a specific chapter. c. Publish all ordinances on Nicollet County website. 6.) Maintain Environmental Educational activities and resources for licensed establishments (Brown-Nicollet CHS) Action Steps a. Work with BN CHB to re-establish/and hire position of additional Environmental Health Specialist. b. Maintain and keep current Environmental Health webpage on Nicollet County Website. c. Ensure smooth transition of newly appointed Administrative Assistant as result of retirement of previous Administrative Assistant with 32 years of service. d. Provide quarterly newsletter to all licensed food and beverage establishments. Assigned EH Director Sr. EH Specialist EH Director/Sr. EH Specialist EH Director Deadline December 2016 Monthly Ongoing Ongoing Page | 27 Nicollet County Strategic Plan e. Provide additional training materials for all licensed food and beverage establishments to meet requirements necessitated by the implementation of newly adopted Minnesota Food Code. EH Director/Sr. EH Specialist Fall 20172018 Assigned EM Staff Deadline December 2017 Assigned EM Staff Deadline December 2017 7.) Receive EMPG funding (Emergency Management) Action Steps a. Complete all tasks which are required to receive yearly EMPG grant monies. 8.) Increase Citizen Opt In for the Emergency Notification System (Emergency Management) Action Steps a. Continue to provide information to residents to sign up for the Emergency Notification System online. 9.) Increase preparedness presentations via media and various groups within the county (Emergency Management) Action Steps a. Present information on Emergency Management and preparedness via media and groups within the county such as newspapers, boys scouts, church groups, head start, etc. Assigned Denise/Windy Deadline December 2017 10.) During FY 2017, provide SNAP-Ed eligible young families in Nicollet County increased educational opportunities and access to local foods to improve their ability to make healthy choices around food and physical activity (Extension) Action Steps a. During FY 2017, 50 percent of Nicollet County participants in SNAP-Ed courses will show an increase in either consumption of fresh fruits and vegetables, or physical activity. b. Improve healthy eating and active living behaviors of young families and preschool children through continuing to develop curriculum that meets the unique needs of this audience. Assigned Deadline Regional SNAP Ed Ongoing Extension Educator Regional SNAP Ed Ongoing Extension Educator Page | 28 Nicollet County Strategic Plan c. Maximize resources and capacity of Nicollet County agencies/communities to support local access to affordable fresh fruits and vegetables through establishing networking opportunities during FY 2017. Regional Snap Ed Ongoing Extension Educator 11.) Provide opportunities to low income families with STEM and/or leadership opportunities to promote 21st century learning skills (Extension) Action Steps a. Contact the school administration to discuss possible partnership opportunities. b. Provide resources and training with volunteers and teachers, to carry out programming identified during the initial training. These volunteers will provide a return of investment. c. Assist with additional programming and outreach opportunities to increase the 21st century learning skills within the youth. Assigned Nicollet County 4H Program Coordinator Nicollet County 4H Program Coordinator Nicollet County 4H Program Coordinator Deadline Ongoing Ongoing Ongoing 12.) Ensure Agricultural Producers in Nicollet County have access to eight relevant and timely programs per year. (Extension) Action Steps a. Enhance interdepartmental collaboration in county Extension programming, in addition to leveraging the expertise of state and regional Extension colleagues. b. Offer technical assistance and resources to producers in farm business and financial planning through FINPACK and other management bench-marking services. c. Establish programming plan to reach multiple disciplines of agricultural production through using information technologies such as social media and web-based communications. Assigned Ag Production Systems Educator Ag Production Systems Educator Ag Production Systems Educator Deadline Ongoing Ongoing Ongoing Page | 29 Nicollet County Strategic Plan 13.) Successful payroll processing with new Highline payroll system (Finance Department) Action Steps a. Coordinate training for staff. b. Assist in testing and implementation. c. Develop and put into place procedures for processing payroll. Assigned Finance Director Acct Tech, Payroll, Finance Director Acct Tech, Payroll Deadline 1/1/17 1/1/17 Assigned HS Child Support Supervisor HS MGA Authorized Users HS Child Support Supervisor Deadline 06/30/17 6/30/17 14.) Implement MGA (Human Services) Action Steps a. Implement the MGA process. b. Administer staff training for MGA. 06/30/17 15.) Increase knowledge of Public Health and Veteran Service’s Programs (Human Services) Action Steps Assigned a Continue collaborative meetings between Human Service and Public Health Management HS Director staff to gain understanding of programs and services. HS Supervisors PH Director PH Supervisor b. Supervisors share learned information at their own Unit meetings to increase awareness HS Supervisors for all staff. c. Implement collaborative meetings between Human Service and Veteran Service’s HS Director Management staff to gain understanding of programs and services. HS Supervisors Veteran’s Services Supervisor d. Supervisors share learned information at their own Unit meetings to increase awareness HS Supervisors for all staff. Deadline Ongoing Ongoing Ongoing Page | 30 Nicollet County Strategic Plan 16.) LEAN Practices: Develop a culture of LEAN within Nicollet County Human Services and related Departments (Human Services) Action Steps a. Continue with a constant improvement mindset and participation with LEAN events. b. Mandated Supervisor participation in an annual LEAN event utilizing Process Improvement tools. c. Implement Mission, Vision and Core Values (MVCV) all staff challenge ideas and materials into the work place. Assigned HS Director HS Supervisors HS Staff HS Director HS Supervisors HS Director HS Supervisors HS Staff Deadline Ongoing Ongoing 12/13/17 17.) Create and Implement new Chemical Use Assessment Program within our Department (Probation) Action Steps a. Agent Deanna Ruffing will attend trainings to become a certified Chemical Use Assessor. b. Determine a process to direct clients to Agent Deanna Ruffing for completion of assessments. c. Once a process is set begin implementation of program. Assigned Director/Agent Deadline January Director/Staff February Director/Staff February Action Steps a. Conduct a review of division duties and look for similarities. Assigned PPSD Staff b. Prepare report of similarities and options for division assistance. PPSD Staff c. Implement options and reevaluate changes at 3 months. PPSD Staff Deadline December 2016 February 2017 July 2017 18.) Review of Property and Public Services Department Counter Activities (PPSD) Page | 31 Nicollet County Strategic Plan 19.) Implement Customer Service Training Activities (PPSD) Action Steps a. Identify Areas of Training with Assistance of Division Managers. b. Determine PPSD Training Schedule. c. Coordinate at least one training session per year for all divisions. Assigned PPSD Managers PPSD Managers PPSD Managers Deadline Quarterly Ongoing Ongoing 20.) Develop plan to meet mandated quintile (five year reappraisal) inspections with current staffing levels (PPSD-Property Assessment) Action Steps a. Review current quintile plan and inspection process. Review non-appraisal duties assigned to appraisers. b. Revise quintile plan if necessary, assign parcel inspection duties, and devise and implement strategies to streamline the inspection process. c. Determine whether non-appraisal duties are mandated tasks and prioritize tasks that are not mandated. Review low priority, non-mandated tasks to determine whether tasks should be eliminated. Investigate possibility of reassignment of non-appraisal duties to other staff. Assigned Appraisers & Assessor Appraisers & Assessor Appraisers Deadline February 2017 May 2017 Assigned PPSD-Pub Ser. Deadline Ongoing December 31, 2018 21.) Develop a regular schedule of sale of tax forfeited property (PPSD-Public Services) Action Steps a. Review properties yearly and maintain a consistent sale schedule going forward. 2015 tax forfeiture batch in progress. A process has been created to track future tax forfeiture properties. 22.) Plan and prepare Continue Education Hours (CEH) training schedule for four-year (7/1/16-7/1/20) license period (PPSD-Property Assessment) Action Steps a. Review CEH requirements of each staff member based on license level. Identify mandatory and optional training requirements. b. Investigate CEH eligible training opportunities and schedule staff accordingly. Assigned Assessor Assessor Deadline December 2016 July 1, 2020 Page | 32 Nicollet County Strategic Plan 23.) Locate county infrastructure (ex. Culvert, tile intakes, and bridge) assets via GIS (PPSD-Property Services, Public Works) Action Steps a. Begin to gather culvert and bridge location data from GPS points and aerial photography. b. Establish protocol for mapping. c. Add locations to GIS data. Assigned GIS staff/PW Deadline January 2017 GIS staff GIS staff January 2017 Ongoing 24.) Implementation of the use of credit card machines in various departments (PPSD-Public Services) Action Steps a. Work with vendor to set up initial contract. b. Implement use to departments by phases with phase 1 being the PPSD Department. Assigned Public Services Manager Public Services Manager Deadline July 2017 Assigned Public Services Manager and Assessor Public Services Manager and Assessor Deadline December 31, 2017 July 2017 25.) Review tax abatement procedure (PPSD-Public Services) Action Steps a. Review tax abatement policy and make changes as necessary. b. Review tax abatement application and make changes as necessary. December 31, 2017 Page | 33 Nicollet County Strategic Plan 26.) Strive to collaborate with community partners to develop cultural competency in the Public Health department. (Public Health) Action Steps a. Participate in community groups such as clinic and hospital partners, schools, volunteer organizations, and city and county workgroups. Assigned All public health staff b. Educate staff about Health Equity and Cultural Competency using the Workforce Development plan as a guide. Director and SHIP coordinator Deadline Throughout strategic plan timeframe December 2017 27.) Begin work on Community Health Assessment (Public Health) Action Steps a. Gather data from recent survey, student survey, and MDH center for statics and begin to analyze. Look for opportunities to use focus groups to gather additional data. b. Work with SHIP coordinator to analyze the Health Equity Data Assessment. c. Work with community members to form a Community Assessment Team. Assigned Director Director and SHIP coordinator Director Deadline December 2017 December 2017 December 2017 28.) Implement Drainage Repair Policy (Public Works) Action Steps a. Revise draft drainage repair policy. b. Present draft policy to County Board and take comments. c. Approve and implement drainage repair policy. Assigned Ditch Inspector, PWD, Co Atty, PPSD-Pub. Serv. Ditch Inspector, PWD, County Board, County Admin County Board, Ditch Inspector, PWD Deadline February 2017 April 2017 June 2017 Page | 34 Nicollet County Strategic Plan 29.) Introduce and Promote erecording to all clients (Recorder) Action Steps a. Host/train clients on new software and recording options. Assigned Recorder Deadline 6/2017 Page | 35 Nicollet County Strategic Plan Strategy Five: Financial Stability – prudent use of taxpayer resources Characteristics o Maintain Financial Policies o Employee Engagement and Investment o o Measure Return on Investment Revenue Diversification and Cost Control o Capital Improvement Planning for Large Capital Projects Goals 1.) Develop a new capital improvements plan (Administration, Finance) Action Steps a. In conjunction with the Finance Department, develop a new capital improvements plan. (Administration) b. Coordinate Public Services Staff and Drainage Inspector’s efforts to make full use of program. c. Create a link on County web page for citizen access to this data. d. In conjunction with the Finance Department and development of a capital improvement plan, develop a debt service plan that tries to establish a level or near level annual debt service levy. (Administration) Assigned Administrator’s Office, Finance Department Staff, Ditch Insptr Deadline 12/31/17 Staff, IT Dept. Administrator’s Office, Finance Department 12/31/15 12/31/17 12/31/15 2.) Create and maintain annually a budget category for larger repairs, breakdowns, and replacements of antiquated and older equipment (Facilities Maintenance) Action Steps a. Set starting amount with provision to roll any unused into following budget cycle. Work with Finance to come up with a plan. b. Annually evaluate expenditures/add to rollover provision. c. Utilize funds for repairs/replacements and upgrades of equipment and other capital improvement projects. d. Determine funds available, assess priority repairs and implement. Assigned Budget Com, Fac Maint Budget Com, Fac Maint Fac Maint, Bldg Com, Admin Fac Maint, Finance Deadline 2016 2017 Annually Annually Annually Page | 36 Nicollet County Strategic Plan 3.) Implement internal auditing in preparation for State Audit (Finance Department) Action Steps a. Monthly and quarterly fiscal system cleanup. b. Compile data needed for audit and submit to State Auditor by deadline. Assigned Accountant, Finance Director Accountant, Finance Director Deadline 12/31/17 Assigned Finance Director HS Director HS Supervisors HS Director HS Supervisors Deadline Ongoing Assigned Staff, IT Dept. Deadline December 31, 2017/Ongoing Staff, Ditch Insptr December 31, 2017/Ongoing December 31, 2017/Ongoing 03/31/17 4.) Financial Reimbursement Analysis (Human Services) Action Steps a. Evaluation of the financial ramifications of the new systems and programs. b. Evaluation on all available reimbursements. Ongoing 5.) Implement Drainage Records Database Program ( PPSD-Public Services) Action Steps a. Scan and index all drainage records – A new scanning process has been implemented to reduce the amount of research time required and save the documents in one location. Public Services staff has been trained in the new process. In addition, to the Public Services staff scanning documents, support will also be provided by Property Services staff after the division relocation occurs. b. Coordinate Public Services Staff, OT, and Drainage Inspector’s efforts to make full use of program. c. Discuss implementation of County webpage for citizen access to data. Staff, IT Dept. Page | 37 Nicollet County Strategic Plan 6.) Become proactive in anticipating expenses to insure a positive balance in all county ditches (PPSD-Public Services) Action Steps Assigned a. Review current and upcoming expenditures annually and account for future expenses to PPSD-Pub Ser maintain a positive balance. Deadline 12/31/15/Ongoing 7.) Implement County Board Approved Five Year Road & Bridge Capital Improvement Plan (Public Works) Action Steps a. Update current 5 year road & bridge capital improvement plan. b. Set and hold public hearing on draft 5 year road and bridge capital improvement plan (2017-2021). c. Design, fund and construct projects in approved 5 year capital improvement plan. Assigned Hwy Engineering Staff PWD, County Admin, County Board Hwy Engineering Staff, County Admin, County Board, PPSD-Pub. Serv. Deadline Jan/Feb 2017 Feb/March 2017 Yearly 2017-2021 8.) Implement Redetermination of Benefits on CD 77, Lateral 1 to Branch 4 of CD 77, Lateral 2 to CD 77, Lateral 3 to CD 77, CD 86A, Lateral 1 to CD 86A (Public Works) Action Steps a. Appoint ditch viewers and approve contracts for ditch viewing services. b. View properties and submit ditch benefit report. c. Approve new ditch benefits. d. Install buffer strips. Assigned County Board, Ditch Inspector, PWD Ditch Viewers, Ditch Inspector County Board Deadline October 2014 Ditch Inspector/PWD Fall 2017 or Spring 2018 Spring 2017 Summer 2017 Page | 38 Nicollet County Strategic Plan 9.) Implement Redetermination of Benefits on CD 24, 38A, 54, 61, 76A, 82, 83, 95, and 97. (Public Works) Action Steps a. Appoint ditch viewers, engineer, and approve contracts for ditch viewing services. b. View properties and submit ditch benefit report. c. Approve new ditch benefits. d. Install buffer strips. Assigned County Board, Ditch Inspector, PWD Ditch Viewers, Ditch Inspector County Board Deadline September 2016 Ditch Inspector/PWD 2017-2018 Fall 2016-Fall 2017 2017-2018 10.) Update Cost Participation Policies Applicable to Cooperative Highway Projects Between Nicollet County and Other Agencies (Public Works) Action Steps a. Revise current adopted Cost Participation Policy (9-22-2009). b. Present revised draft to County Board of Commissioners. c. Solicit comments from Cities and Townships within Nicollet County. Assigned PWD PWD/County Board PWD Deadline Feb 2017 March 2017 April-May 2017 d. Present Final draft to County Board for Approval. PWD July-Aug 2017 Assigned Sheriff’s Office, Human Resources Sheriff’s Office, Human Resources Sheriff’s Office Deadline 2016 11.) Implement a Night shift jail supervisor and Patrol supervisor(Sheriff’s Office) Action Steps a. Develop job description for position. b. Hire/promote supervisor. c. Train supervisor. 2017 2017 Page | 39
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