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TERMS AND CONDITIONS
“Catch my Flight”
These terms and conditions ("Terms and Conditions") regulate and establish the applicable procedures to the
product hereinafter called "Catch my Flight" offered by Concesionaria Vuela Compañía de Aviación, S.A.P.I.
de C.V. (“Volaris”) as follows:
Functioning:
The customers who have acquired Catch my Flight will receive an Electronic Credit (hereinafter, the
“Electronic Credit”) subject to the Terms and Conditions described herein:
1) The customer can purchase Catch my Flight only at the booking moment, when making the purchase of
his flight. This product can be purchased per Customer, per flight.
2) Catch my Flight’s benefit is applicable only and exclusively if the Customer who purchased the service
does not show up on the flight for which he purchased it. In that case, he will be entitled to an Electronic
Credit with the characteristics described below.
3) When purchasing the product, the Customer accepts the conditions applicable to it.
4) The price of Catch my Flight will be subject to what at the time is indicated in the Website of Volaris
www.volaris.com (“Website”).
5) Catch my Flight is available on all routes operated by Volaris Mexico (national or international) and is not
available for routes operated by Volaris Costa Rica (Q6).
The Electronic Credit is subject to the following terms and conditions:
a) Each Electronic Credit is equivalent to the amount of $1,000.00 MXN (one thousand Mexican pesos
00/100) or $100 USD (one hundred US dollars 00/100) and will be applicable on one-way or round trip
flights, on published fares on routes operated by Volaris Mexico according to the following:
 Credits issued in Mexican pesos (MXN) will be applicable only for domestic routes within the
Mexican Republic.
 Credits issued in US dollars (USD) will only apply for international routes.
b) The Electronic Credit is valid for purchase and travel for 3 (three) months from the date in which it was
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emailed by Volaris to the customer as stated herein. After this period concludes, the Electronic Credit will
be automatically lost under the sole responsibility of the Customer. It is responsibility of the Customer to
ensure use within this time. It is not possible to extend the expiration date or replace it if it has not been
used during the valid period.
c) The Electronic Credit will be sent to the email that the Customer provided when completing the purchase
of the flight and product, within the hour following the scheduled departure time of the flight to which he
did not show up.
d) The Electronic Credit will also be subject to the conditions specified in the received email.
e) To use the Electronic Credit, reservations must be made through the Website or the Call Center with the
information provided by Volaris as stated.
f)
The customer shall be solely responsible for the movements made with the Electronic Credit provided by
Volaris.
g) The Electronic Credit is not transferable.
h) The Electronic Credit applies only for the payment of the airfare on the applicable flight. It does not apply
on any other services offered by Volaris, taxes, duties, or any other charges such as the Value Added Tax
(Impuesto al Valor Agregado), Airport Usage Fee (Tarifa de Uso de Aeropuerto), Security Fee, or any
other applicable from time to time.
Restrictions:
i. If there is an ongoing process of clarification and/or refund for the reservation in which the Customer
acquired the service, the issuance of the Electronic Credit will not be valid.
ii. The Electronic Credit may be used only once. After using the Electronic Credit, the booked flights are not
exchangeable, refundable or cancellable.
iii. If when redeeming the Electronic Credit for the purchase of a new air service, there is a difference, the
Customer must pay for it.
iv. The Electronic Credits are not cumulative, so only one electronic credit can be used for each purchase.
v. The Electronic Credit may not be transferred, traded, exchanged, claimed by third parties, or redeemed
for cash.
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vi. All Electronic Credits which are altered, falsified, or attempted to be traded for cash will be automatically
invalidated, without the right to reclaim any remaining credit.
vii. The passenger air transportation services provided by Volaris to passengers are subject to the policies,
terms and conditions published on the Volaris Website.
viii. Volaris reserves the right to modify all or part of the terms and conditions of this product, with the
condition that new policies will be published in advance of their effective dates.
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