February 1, 2016
Welcome to First National Bank’s Online Banking and Bill Pay Services
Your Metro Bank account will transition to First National Bank on February 12, 2016. You may access your
accounts through FNB Online Banking at www.fnb-online.com after 8:00 AM ET on Tuesday, February 16, 2016.
Prior to Friday, February 12, 2016, we recommend that you print or save your past account statements, any pending
transfers or bill payments, as well as a list of your bill payment payees from Metro Bank’s Online Banking, since
Online Banking transaction history will not be converted to First National Bank’s Online Banking service.
If you currently use Metro Bank’s Mobile Banking service, you will need to enroll in order to begin using First
National Bank’s Mobile Banking service. Enrolling is easy; select the Alerts and Mobile Banking tab from within
FNB Online Banking, and follow the instructions provided to take advantage of all the features of FNB’s Mobile
Banking service, including the ability to obtain balance information without logging into the App, make person to
person payments via Popmoney and make a deposit by simply taking a picture of the check with your Smartphone.
Although you cannot access your accounts through FNB Online Banking until February 16, 2016, you can become
familiar with these services by viewing the Online Banking and Bill Pay Demos located under the “Electronic
Banking” section of the “Banking” tab at www.fnb-online.com.
To access your accounts online after 8:00 AM ET on Tuesday, February 16, 2016, please follow these instructions:
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Access www.fnb-online.com
Enter your Metro Bank User Name
Enter the last four digits of your social security number or employer identification number (EIN) as your
current password. Your previous Metro Bank password will not convert and cannot be used in this field.
Follow the prompts to create your new password, security questions and answers. (In the old password
field on the Change Password page, be sure to enter the last four digits of your social security number or
employer identification number as your “old password”)
BILL PAY INFORMATION
If you are an existing Bill Pay user with Metro Bank, the following information applies:
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All scheduled bill payments and payee information will be transferred automatically to First National
Bank’s Bill Pay service; however, we recommend that you verify the information on or after February 16,
2016.
Review your payee account numbers to ensure that they are not longer than 24 characters, as any account
numbers that exceed 24 characters will be truncated to 24 characters. Eliminate spaces and hyphens if
necessary.
If you have payments that must be processed the week of February 9th, 2016, please note that they must be
scheduled for payment prior to 11:00 AM ET, Friday, February 12, 2016.
If you have any questions about how to access our online services, please contact our Customer Service Center at
800-555-5455, Monday through Friday 8:00 AM ET – 8:00 PM ET, and Saturday 8:00 AM ET – 5:00 PM ET.
Sincerely,
First National Bank
Equal Housing Lender, Member FDIC