Hair
level 2 NVQ DIplOma IN haIRDRessINg
Candidate name:
Candidate number:
I N T R O D U C T I O N | it e c l e v e l 2 n v q di p l o m a in h a irdr e s s in g
a n introduction to it e c
INTRODUCTION
ITEC is the premier International Awarding Organisiation for qualifications in Beauty, Complementary and Sports Therapy
Aims
Objectives
and now ourand
exciting new
addition of Hairdressing. As a niche Awarding Organisiation we offer a variety of exciting career
pathways for example:
• Traditional Beauty Therapy or the specialisms of Nail Technology and Spa
• Personal Training or the specialism of Yoga and Pilates
• In Complementary Therapy you may choose to study massage or broaden your skills to offer Reflex and Aromatherapy
• The traditional Hairdressing route or you may prefer to specialise in Barbering or African Type Hair. Alternatively there is
also advanced hairdressing training to up skill and develop your techniques further
If you wish to deliver the best quality qualifications for your learners, you are in the right place.
Hair
cont e nt s | l e v e l 2 N VQ in h a irdr e s s inG
2
Aims and Objectives n Mandatory Units
R/501/0874 500 (G20) Ensure responsibility for actions to reduce risk to health and safety 03
04
M/500/8971 501 (G17) Give Clients a Positive Impression of Yourself and Your Organisation
08
D/600/1265 502 (G7) Advise and Consult with Clients 12
L/600/1214 503 (GH8) Shampoo, Condition and Treat the Hair and Scalp
16
D/600/1038 504 (GH9) Change Hair Colour
20
F/600/1002 505 (GH10) Style and Finish Hair
26
Y/6001216 506 (GH11) Set and Dress Hair
30
H/600/1039 507 (GH12) Cut Hair using Basic Techniques
34
n Optional Units
Y/600/1264 508 (G4) Fulfil Salon Reception Duties
38
D/600/1251 509 (G18) Promote Additional Salon Services or Products to Clients
42
M/600/1268 510 (G8) Develop and Maintain your Effectiveness at Work 46
L/600/1004 511 (GH13) Plait and Twist Hair 50
D/600/1217
512 (GH14) Perm and Neutralise Hair 54
D/600/1007 513 (GH15) Attach Hair to Enhance a Style
58
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Aims and objectives
The main aim of the ITEC Level 2 NVQ Diploma in Hairdressing is to enable candidates to gain the necessary practical and
theoretical skills in order to provide Hairdressing services.
It also aims:
n to provide skills at Level 2 in the Qualifications and Credit Framework for those interested in the hairdressing industry
n to provide opportunities for staff in the hairdressing industry to gain a Level 2 qualification
n to qualify learners as hairdressers at Level 2 in the hairdressing industry
n to sustain the interest of learners wanting to work in the hairdressing industry
n to encourage knowledge and understanding of the hairdressing industry at Level 2
n to provide opportunities for learners to focus on the development of the major key skills and the wider key skills in a
hairdressing context, such as communicating with clients, working with others and problem solving
n to provide opportunities for learners to develop a range of skills, techniques, personal qualities and attitudes essential for
successful performance in employment as a hairdresser.
Aims and objectives
it e c l e v e l 2 n v q di p l o m a in h a irdr e s s in g | C O N T E N T S
The candidate will study the theory and practice of hairdressing services to include the 8 mandatory units and a minimum of 1
optional unit. The underpinning knowledge and skills required to successfully perform these services is also required.
Assessment
This qualification will be internally and externally assessed. All units are mandatory, except units 508 – 513 which are
optional.
Grading of the qualification
a. Practical assessments/observations and oral questions are graded Pass or Refer
b. Theory multiple-choice tests are graded Pass or Refer
c.If a learner is unsuccessful in any area, they will be reassessed only in the unit where they have not achieved a pass
grade, for which they will be referred
d.Referrals should be completed within one year of the original assessment/observation and/or multiple-choice theory test.
The remainder of the results will stay in the ITEC system until all assessments and multiple-choice theory tests have been
allocated a pass grade
e.Learners must achieve a pass grade in all practical assessments/observations and underpinning knowledge tests to
achieve the ITEC Level 2 NVQ Diploma in Hairdressing (see assessment table above).
Opportunities for progression
Once candidates have achieved the ITEC Level 2 NVQ Diploma in Hairdressing they may progress on to other ITEC or
equivalent awards at Level 3, for example:
n Level 3 NVQ Diploma in Hairdressing
n Level 3 NVQ Diploma in Treating Natural African Type Hair
n Level 3 NVQ Diploma in Chemically Treated African Type Hair
n Level 3 NVQ Diploma in Barbering
n Level 3 NVQ Diploma in Barbering African Type Hair
This award qualifies graduates to operate their own salon or home visiting practice. Graduates can also gain employment in
Hairdressing salons, Hotels and Liners
Relationship to National Occupational Standards (NOS)
ITEC has mapped to National Occupational Standards where they exist. ITEC has ensured that best practice in the workplace
has been reflected in the syllabus. ITEC has linked the qualification to the relative job roles as well as ensuring that the
syllabus reflects the required level of knowledge and ability for the hairdresser at Level 2.
Professional body membership and Insurance
World Federation of Hairdressers
National Hairdressers Federation
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QCF Unit number R/501/0874
MA N D A T O R Y U N I T | it e c l e v e l 2 n v q di p l o m a in h a irdr e s s in g
Ensure responsibility for actions to reduce risk to
health and safety – ITEC Unit number 500 (NOS G20)
What this unit is about
This unit is for everyone at work (whether paid, unpaid, full or part-time). It is about being aware of the main risks in your
workplace and knowing how to identify and deal with them.
This unit is about the health and safety
responsibilities of everyone in the workplace.
It describes what you must do to make sure that:
n your own actions do not create any health and safety hazards
n you do not ignore the hazards that present risks in your
workplace, and
n you take sensible action to put things right, including reporting situations which pose a danger to people in your workplace
and seeking advice
It is very important that you understand the terms “hazard”, “risk” and “control”.
The Health & Safety Executive (HSE) is the body appointed to support and enforce health & safety law. They have defined
two important concepts as follows:
Hazard“a hazard is something with potential to
cause harm”
Risk“a risk is the likelihood of the hazard’s potential being realised”
Control“the means by which risks identified are eliminated or reduced to acceptable levels”
Almost anything may be a hazard, but may or may not become a risk. Examples of hazards which present the highest risks in
a hair and beauty workplace are:
1.A trailing electric cable from a piece of equipment is a hazard. If it is trailing across a passageway there is a high risk of
someone tripping over it, but if it lies along a wall out of the way, the risk is much less.
2.Poisonous or flammable chemicals are hazards and may present a high risk. However, if they are kept in a properly
designed secure store and handled by properly trained and equipped people, the risk is much less than if they are left
about for anyone to use or misuse.
3.A failed light bulb is a hazard. If it is just one bulb out of many in a room it presents very little risk, but if it is the only
light on a stairwell, it is a very high risk. Changing the bulb may be a high risk, if it is high up, or if the power has been
left on, or low risk if it is in a table lamp which has been unplugged.
4.A box of heavy material is a hazard. It presents a higher risk to someone who lifts it incorrectly, rather than someone who
uses the correct manual handling techniques.
Evidence requirements
1.The Common Evidence Requirements below are in addition to the ENTO Assessment Strategies approved by UKCG in
February 2008.
2.The standards require evidence of consistent occupational competence, as defined by the standards, to be demonstrated
through relevant work activities. A variety of assessment methods should be used to confirm competence. Assessment of
knowledge should be integrated with the assessment of performance wherever possible and appropriate.
3.Assessment of performance and knowledge in
the workplace
All evidence must be derived from performance in the workplace with no exceptions. Therefore no simulated working
conditions have been specified in this Assessment Strategy as the outcomes can be demonstrated by a combination of
other assessment methods drawn from:
n direct observation of the candidate in the workplace
n witness testimony by colleagues and line managers of the candidate’s successful performance of activities in the
workplace
n documentary and other product based evidence
n a personal report by the candidate endorsed by colleagues
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n questions
n discussion
n professional discussion.
4.This is not an exhaustive list and the Common Evidence Requirements are owned by the Awarding Bodies who will
develop their own guidance documentation on evidence requirements.
What you must do (Performance Criteria)
To perform this unit successfully, you must:
1. Identify the hazards and evaluate the risks in your workplace:
a)identify which workplace instructions are relevant to your job
b)identify those working practices in your job which could harm you or others
c)identify those aspects of your workplace which could harm you or others
d)check which of the potentially harmful working practices and aspects of your workplace present the highest risks to you
or to others
e) deal with hazards in accordance with workplace instructions and legal requirements
f) correctly name and locate the people responsible for health and safety in your workplace
g)report to the people responsible for health and safety in your workplace those hazards which present the highest risks
QCF Unit number R/501/0874
it e c l e v e l 2 n v q di p l o m a in h a irdr e s s in g | MA N D A T O R Y U N I T
2. Reduce the risks to health and safety in your workplace:
a)carry out your work in accordance with your level of competence, workplace instructions, suppliers’ or manufacturers’
instructions and legal requirements
b) control those health and safety risks within your capability and job responsibilities
c)pass on suggestions for reducing risks to health and safety to the responsible people
d)make sure your behaviour does not endanger the health and safety of you or others in your workplace
e)follow the workplace instructions and suppliers’ or manufacturers’ instructions for the safe use of equipment, materials
and products
f)report any differences between workplace instructions and suppliers’ or manufacturers’ instructions
g)make sure that your personal presentation and behaviour at work:
n protects the health and safety of you and others
n meets any legal responsibilities, and
n is in accordance with workplace instructions
h)make sure you follow environmentally-friendly working practices
Performance 1
Date:
Assessors Signature: Performance 3
Date:
Assessors Signature: Performance 2
Date:
Assessors Signature: it e c l e v e l 2 n v q in h a irdr e s s in g
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QCF Unit number R/501/0874
MA N D A T O R Y U N I T | it e c l e v e l 2 n v q di p l o m a in h a irdr e s s in g
What you must cover (Range)
No range has been defined for this unit.
What you must know
1.To perform this unit successfully, you will need to know and understand:
2.what “hazards” and “risks” are
3.your responsibilities and legal duties for health and safety in the workplace
4.your responsibilities for health and safety as required by the law covering your job role
5.the hazards which exist in your workplace and the safe working practices which you must follow
6.the particular health and safety hazards which may
be present in your own job and the precautions you
must take
7.the importance of remaining alert to the presence of hazards in the whole workplace
8.the importance of dealing with, or promptly reporting, risks
9.the responsibilities for health and safety in your job description
10.the safe working practices for your own job
11.the responsible people you should report health and safety matters to
12.where and when to get additional health and safety assistance
13.your scope and responsibility for controlling risks
14.workplace instructions for managing risks which you are unable to deal with
15.suppliers’ and manufacturers’ instructions for the safe use of equipment, materials and products which you must follow
16.the importance of personal presentation in maintaining health and safety in your workplace
17.the importance of personal behaviour in maintaining the health and safety of you and others
18.the risks to the environment which may be present in your workplace and/or in your own job
Knowledge covered by:
MCQ
Date:
Assessors Signature: Assignment
Date:
Oral questions
Date:
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Learners Signature: it e c l e v e l 2 n v q in h a irdr e s s in g
Notes
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QCF Unit number R/501/0874
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QCF Unit number M/500/8971
MA N D A T O R Y U N I T | it e c l e v e l 2 n v q di p l o m a in h a irdr e s s in g
Give clients a positive impression of yourself and your
organisation – ITEC Unit number 501 (NOS G17)
What this unit is about
Excellent client service is provided by people who are good with people. Your behaviour affects the impression that clients
form of the service they are receiving.
This unit is all about communicating with clients and giving a positive impression of yourself whenever you deal with a
customer. By doing this you will also be giving a positive impression of your organisation and the customer service it
provides.
All of us enjoy the experience of good service if we feel that the person serving us really wants to create the right impression,
respond to us and give us good information. Every detail of your behaviour when dealing with a client counts.
The main outcomes of this unit are:
1. Establish effective rapport with clients
2. Respond appropriately to clients
3. Communicate information to clients
Evidence requirements
1.Your evidence should be collected when carrying out a real job, whether paid or voluntary and when dealing with
real clients, whether internal or external to the salon. However, for this unit, evidence collected in a realistic working
environment or a work placement is permissible. Simulation is not allowed for any performance evidence with this unit.
(Guidelines for the assessment of a Realistic Working Environment can be found in the Client Service Assessment Strategy
for NVQ/SVQ Levels 2, 3 and 4 – January 2006)
2.You may collect the evidence for the unit through work in a private sector salon, a not-for-profit salon or a public services
salon.
3.You must provide evidence that shows you have done this over a sufficient period of time with different clients on
different occasions for your assessor to be confident that you are competent.
4.You must provide evidence of creating a positive impression with clients:
n during routine delivery of client service
n during a busy period for your salon
n during a quiet period for your salon
n when people, systems or resources have let you down.
5.You need to prove that you have dealt with clients who:
n have different needs and expectations
n appear angry or confused
n behave unconventionally.
6.Your evidence must show that you respond to clients using your salon’s procedures and guidelines.
7.Your communication with clients may be face to face, in writing, by telephone, text message, email, internet, intranet or by
any other method you would be expected to use within your job role.
8.You must prove that you communicate with clients effectively by providing evidence that you:
n use appropriate spoken or written language
n apply the conventions and rules appropriate to the method of communication you have chosen.
What you must do (Performance Criteria)
To perform this unit successfully, you must:
1. Establish effective rapport with clients by
a)meeting your salon’s standards of appearance and behaviour
b) greeting your client respectfully and in a friendly manner
c)communicating with your client in a way that makes them feel valued and respected
d) identifying and confirming your client’s expectations
e) treating your client courteously and helpfully at all times
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f) keeping your client informed and reassured
g)adapting your behaviour to respond effectively to different client behaviour
2. Respond appropriately to clients by
a) responding promptly to a client seeking assistance
b)selecting the most appropriate way of communicating with your client
c)checking with your client that you have fully understood their expectations
d)responding promptly and positively to your clients’ questions and comments
e)allowing your client time to consider your response and give further explanation when appropriate
QCF Unit number M/500/8971
it e c l e v e l 2 n v q di p l o m a in h a irdr e s s in g | MA N D A T O R Y U N I T
3. Communicate information to clients by
a) quickly locating information that will help your client
b)giving your client the information they need about the services or products offered by your salon
c)recognising information that your client might find complicated and checking whether they fully understand
d)explaining clearly to your clients any reasons why their needs or expectations cannot be met
Performance 1
Date:
Assessors Signature: Performance 3
Date:
Assessors Signature: Performance 2
Date:
Assessors Signature: it e c l e v e l 2 n v q in h a irdr e s s in g
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QCF Unit number M/500/8971
MA N D A T O R Y U N I T | it e c l e v e l 2 n v q di p l o m a in h a irdr e s s in g
What you must cover (Range)
No range has been defined for this unit.
What you must know
Salon requirements
1. your salon’s standards for appearance and behaviour
2.your salon’s guidelines for how to recognise what your client wants and respond appropriately
3.your salon’s rules and procedures regarding the methods of communication you use
4.your salon’s standards for timeliness in responding to client questions and requests for information
Communication
5. how to recognise when a client is angry or confused.
Knowledge covered by:
MCQ
Date:
Assessors Signature: Assignment
Date:
Oral questions
Date:
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Learners Signature: it e c l e v e l 2 n v q in h a irdr e s s in g
Notes
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QCF Unit number M/500/8971
it e c l e v e l 2 n v q di p l o m a in h a irdr e s s in g | MA N D A T O R Y U N I T
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QCF Unit number D/600/1265
MA N D A T O R Y U N I T | it e c l e v e l 2 n v q di p l o m a in h a irdr e s s in g
Advise and Consult with Clients –
ITEC Unit number 502 (NOS G7)
What this unit is about
This unit is about the important skill of consulting with your clients to determine their ideas and requirements. Making
suitable recommendations based on this information and the results of your analysis of their hair, skin and scalp is an
essential part of this unit.
The main outcomes of this unit are:
1. Identify what clients want
2. Analyse the hair, skin and scalp
3. Advise your client and agree services and products
Evidence requirements
1.Simulation is not allowed for any performance evidence within this unit.
2.You will need to demonstrate in your everyday work that you have met the standard for developing client consultancy
skills.
3.Your Assessor will observe these aspects of your performance on at least 3 occasions. These will cover consultations for 3
different technical units.
4. From the range statement, you must show you:
n have consulted with new and regular clients
n have adapted your advice to take into account the factors limiting or affecting services
n have used all the means of identifying clients’ wishes
nh
ave identified or can describe suspected infections and infestations needing reporting.
5.It is likely most evidence of your performance will be gathered from the observations made by your assessor but you may
be required to produce other evidence to support your performance if your assessor has not been present.
What you must do (Performance Criteria)
In order to perform this unit successfully you must:
1. Identify what clients want by
a) allowing the client sufficient time to express their wishes
b)asking relevant questions in a way your client will understand
c)using visual aids to present clients with suitable alternative ideas to help them reach a decision
d) clarifying your understanding of your client’s wishes
e)encouraging your client to ask about areas of which they are unsure
f)accurately identifying and clearly confirming your client’s wishes for services and products.
2. Analyse the hair, skin and scalp by
a)conducting visual checks and any necessary tests on the hair, skin and scalp to meet specified procedures
b)identifying from your client’s previous records, when available, any factors likely to affect future services
c)accurately identifying factors that limit or affect services and the choice of products
d)promptly identifying and reporting any problems which cannot be dealt with to the relevant person.
3. Advise your client and agree services and products by
a) making recommendations that are suitable for your client
b)agreeing services, products and outcomes that are acceptable to your client and meet their needs
c)clearly stating the likely cost and duration of the agreed services to your client
d)conducting all communications with your client in a manner that maintains goodwill, trust and confidentiality
e)ensuring your client records are up-to-date, accurate, easy to read and complete.
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Performance 1
Date:
Assessors Signature: Performance 3
Date:
Assessors Signature: Performance 2
Date:
Assessors Signature: QCF Unit number D/600/1265
it e c l e v e l 2 n v q di p l o m a in h a irdr e s s in g | MA N D A T O R Y U N I T
Notes
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QCF Unit number D/600/1265
MA N D A T O R Y U N I T | it e c l e v e l 2 n v q di p l o m a in h a irdr e s s in g
What you must cover (Range)
Page ref.
1.
a)
b)
2.
a)
b)
c)
Clients are
new regular Identifying by
questioning observation testing Page ref.
3. Factors that limit or affect services are
a)adverse hair, skin and
scalp conditions
b)incompatibility of previous
services and products used
c) lifestyle
4. Problems are
a) suspected infections
b) suspected infestations
What you must know
To perform this unit successfully, you will need to know and understand:
Salon and legal requirements
1.your own responsibilities under the Data Protection legislation
2.your legal responsibilities for describing the features and benefits of products and services
3.salon procedures and manufacturers’ instructions in relation to conducting tests
4. salon rules for maintaining confidentiality
Services, products and pricing
5. the services and products available for use in your salon
6. your salon’s pricing structure
7. how to calculate the likely charge for services
Hair, skin and scalp analysis
8.why it is important to identify factors that may limit or affect services and products which can be used
9.how lifestyle, adverse hair, skin and scalp conditions, incompatibility of previous services and products used, limit or
affect the services and products that can be offered to clients
10.the indications of suspected infections and infestations and disorders visible to the naked eye
11. how and when tests are carried out on hair
12.the importance of carrying out tests and the potential consequences of failing to do so
13.the basic structure of hair and skin
14.the growth cycle of hair
15. the characteristics of different hair types and textures
16.the general factors that contribute to healthy hair (e.g. health, environment, chemicals)
17.the likely causes of adverse hair and scalp conditions visible to the naked eye
Communication
18.why effective communication is important for your salon's business
19.the importance of confidentiality and what might happen if this is not observed
20.how to use varied vocabulary and expressions to suit your purpose (e.g. to present an argument, express ideas or
opinions, exchange information)
21.how to adapt your contributions to suit different situations (e.g. the amount you say, your manner and tone of voice,
dealing with those with sight or hearing difficulties)
22.how to show you are listening closely (e.g. by body language) and responding appropriately (ask questions to show
interest)
23.how to identify the speaker’s intentions (e.g. by manner, tone of voice, vocabulary)
24.how to move the discussion forward (e.g. summarise, develop points, focus on purpose).
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Knowledge covered by:
MCQ
Date:
Assessors Signature: Assignment
Date:
Oral questions
Date:
QCF Unit number D/600/1265
it e c l e v e l 2 n v q di p l o m a in h a irdr e s s in g | MA N D A T O R Y U N I T
Learners Signature: Notes
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QCF Unit number L/600/1214
MA N D A T O R Y U N I T | it e c l e v e l 2 n v q di p l o m a in h a irdr e s s in g
Shampoo, condition and treat the hair and scalp –
ITEC Unit number 503 (NOS GH8)
What this unit is about
This unit is about the skill of shampooing, conditioning and treating the hair and scalp using appropriate massage techniques
and products for a variety of hair and scalp conditions. Providing aftercare advice is also included. This unit applies to both
hairdressing and barbering salons.
The main outcomes of this unit are:
1.Maintain effective and safe methods of working when shampooing, conditioning and treating the hair and scalp
2. Shampoo hair and scalp
3. Condition and treat the hair and scalp
4. Provide aftercare advice
Evidence requirements
1.Simulation is not allowed for any performance evidence within this unit.
2.You must practically demonstrate in your everyday work that you have met the standard for shampooing, conditioning and
treating the hair and scalp.
3.Your Assessor will observe these aspects of your performance on at least 3 occasions.
4. From the range, you must show that you have:
n adapted your shampooing techniques for 3 out of the 5* hair conditions
n adapted your shampooing techniques for 3 out of the 5* scalp conditions
nu
sed all the shampooing massage techniques
nd
ealt with all hair lengths
n considered all the contra-indications
n used all the conditioning products
n used all of the conditioning massage techniques
n adapted your conditioning massage techniques for 3 out of the 5* hair conditions
n adapted your conditioning massage techniques for 3 out of the 5* scalp conditions
n given all the advice.
* However, you must prove to your assessor that you have the necessary knowledge, understanding and skills to be able to perform
competently in respect of all the items in this range.
5.It is likely most evidence of your performance will be gathered from the observations made by your assessor but you may
be required to produce other evidence to support your performance if your assessor has not been present.
What you must do (Performance Criteria)
To perform this unit successfully, you must:
1.Maintain effective and safe methods of working when shampooing, conditioning and treating the hair and
scalp by
a)ensuring your client’s clothing is effectively protected throughout the service
b)wearing personal protective equipment, if required
c)positioning your client to meet the needs of the service without causing them discomfort
d)ensuring your own posture and position whilst working minimises fatigue and the risk of injury
e)keeping your work area clean and tidy throughout the service
f)removing waste immediately at the end of the service
g)using working methods that
n minimise the wastage of products
n minimise the risk of cross-infection
nm
ake effective use of your working time
n e nsure the use of clean resources
n minimise the risk of harm or injury to yourself
and others
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h)ensuring your personal standards of health and hygiene minimise the risk of cross-infection, infestation and offence to
your clients and colleagues
i)accurately identifying the condition of the hair and scalp using suitable visual, verbal and manual checks
j)referring any unrecognised hair and/or scalp condition(s) to the relevant person
k)using equipment that is safe and fit for purpose
l)replenishing low levels of resources, when required, to minimise disruption to your own work and to clients
m)identifying and promptly reporting any products which need reordering to the relevant person
n)completing the service within a commercially viable time
o)completing client records, when required, so that they are accurate, easy to read and are up-to-date.
2. Shampoo hair and scalp by
QCF Unit number L/600/1214
it e c l e v e l 2 n v q di p l o m a in h a irdr e s s in g | MA N D A T O R Y U N I T
a)using products, tools and equipment suitable for your client’s hair and scalp condition and/or further service
b)adapting your shampooing massage techniques to meet the needs of your client's
n hair length and density
n hair condition and scalp condition
c)adapting your shampooing massage techniques to ensure your client’s comfort
d)adapting the water temperature and flow to suit the needs of your client’s hair, scalp and comfort
e) leaving your client’s hair and scalp
n clean and free from shampoo
n free of excess water
f)combing through your client’s hair, if required, prior to the next part of the service, without causing damage to the hair
and scalp.
3. Condition and treat the hair and scalp by
a)asking your client appropriate questions to identify if they have contra-indications to hair and scalp treatment services
b)accurately recording your client's responses to questioning
c)applying conditioning products to meet the needs of your client’s hair and scalp, following your salon’s and manufacturers’
instructions
d)adapting your conditioning massage techniques to meet the needs of your client’s hair condition and scalp condition and
following manufacturer’s instructions
e)accurately monitoring and timing the development of the conditioning product and applying heat at the correct
temperature, if required
f)removing the conditioning product, if required, in a way that avoids disturbing the direction of the cuticle
g)effectively removing conditioning product, if required, and excess water
h)combing through your client’s hair, if required, prior to the next part of the service, without causing damage to the hair
and scalp.
4. Provide aftercare advice by
a)giving advice and recommendations accurately and constructively
b)giving your client suitable advice on maintaining the condition of their hair and scalp.
Performance 1
Date:
Assessors Signature: Performance 3
Date:
Assessors Signature: Performance 2
Date:
Assessors Signature: it e c l e v e l 2 n v q in h a irdr e s s in g
17
QCF Unit number L/600/1214
MA N D A T O R Y U N I T | it e c l e v e l 2 n v q di p l o m a in h a irdr e s s in g
What you must cover (Range)
n adapt your shampooing techniques for 3 out of the 5* hair conditions
n adapt your shampooing techniques for 3 out of the 5* scalp conditions
n adapt your conditioning massage techniques for 3 out of the 5* hair conditions
n adapt your conditioning massage techniques for 3 out of the 5* scalp conditions
Page ref.
Page ref.
1.
a)
b)
c)
d)
e)
Hair conditions are
chemically damaged heat damaged environmentally damaged product build up normal 2.
a)
b)
c)
d)
e)
Scalp conditions are
dandruff affected
oily
dry
product build up
normal
3. Shampooing massage techniques are
a) effleurage
b) rotary
4. Hair lengths are
a) above shoulders
b) below shoulders
5.
a)
b)
c)
d)
e)
Contra-indications are
skin and scalp disorders and diseases
cuts and abrasions
product allergies
recent scar tissue
recent injuries to the treatment area
6.
a)
b)
c)
Conditioning products are
surface
penetrating
scalp treatment
7. Conditioning massage techniques are
a) effleurage
b) petrissage
8. Advice covers
a) correct combing and brushing techniques
b)frequency of use of shampoos and conditioning products
c)suitable shampoos and conditioning products and how to use them
What you must know
Salon and legal requirements
1. your salon's requirements for client preparation
2. when and how to complete client records
3.the person to whom you should report low levels of resources
4.the person to whom you should report unrecognised hair and scalp conditions
5.your salon's expected service time for shampooing, conditioning and treating hair and scalp
6.your own responsibilities under the current Control of Substances Hazardous to Health Regulations in relation to the use
of shampoos and conditioning products
7.your responsibilities under the current Electricity at Work Regulations
8.your responsibilities under current Data Protection legislation
How to work safely, effectively and hygienically when shampooing, conditioning and treating hair and scalp
9.what is contact dermatitis and how to avoid developing it whilst carrying out shampooing and conditioning services
10.the range of protective clothing that should be available for clients
11.the type of personal protective equipment available
12.why it is important to use personal protective equipment
13.how the position of your client and yourself can affect the desired outcome and reduce fatigue and the risk of injury
14.the safety considerations which must be taken into account when shampooing, conditioning and treating hair and scalp
15.why it is important to keep your work area clean and tidy
16.methods of working safely and hygienically and which minimise the risk of cross-infection and cross-infestation
17.the importance of promptly reporting unrecognised hair and scalp conditions
18.the importance of personal hygiene
19.why it is important to check electrical equipment used to aid conditioning and treatment processes
18
it e c l e v e l 2 n v q in h a irdr e s s in g
20.the importance of thoroughly rinsing hair to remove shampoos and conditioning products, when necessary, at the end of
the service
21.methods of cleaning, disinfecting and sterilisation used in salons
22.the importance of questioning clients to establish any contra-indications to hair and scalp treatment services
23.why it is important to record client responses to questioning
24.the legal significance of client questioning and the recording of clients' responses to questioning
Basic science
25.the direction in which the hair cuticle lies and its importance when disentangling wet hair
26.how to identify hair and scalp conditions and their causes (ie chemically damaged hair, heat damaged hair,
environmentally damaged hair, dandruff affected scalp, oily scalp, dry scalp, product build up on hair and scalp)
27.how and why the contra-indications in the range can affect the scalp massage service
28.how shampoo and water act together to cleanse the hair
29.how the pH value of the products used affects the current state of the hair
30.the effects of water temperature on the scalp and structure of the hair
31.how the ‘build up’ of products can affect the hair, scalp and the effectiveness of other services
32.how the formulations of shampoos and conditioning products vary to suit different hair conditions
33.how heat affects the hair during the conditioning treatment
34.how shampoos and conditioning products affect the hair and scalp
35.the purpose and benefits of scalp massage
Products, equipment and their use
36.range of available shampooing and conditioning products and equipment
37.the manufacturers’ instructions relating to the use of shampooing and conditioning products in your salon
38.when and how to use shampoos and conditioning products to treat the hair and scalp conditions in the range
39.when the shampooing process should be repeated
40.what may happen if the incorrect shampooing and conditioning products are used
41.how to use and handle equipment used during conditioning and treatment processes
Shampooing, conditioning and treatment techniques
42.when and how rotary and effleurage massage techniques should be used when shampooing different lengths and
densities of hair
43.when and how effleurage and petrissage massage techniques should be used when conditioning different lengths and
densities of hair
44.when and how to apply conditioning products
45.the importance of removing conditioning products, when required
46.the importance of removing excess water from the hair at the end of the service
47.the importance of de-tangling the hair from point to root
48.the importance of using shampoos and conditioning products cost effectively
Aftercare advice for clients
49.how to use combs and brushes and correctly comb hair from point to root
50.how often to shampoo, condition and treat the hair according to the hair and scalp condition and lifestyle
51.products for home use that will benefit the client and those to avoid and why
Communication
52.how to give effective advice and recommendations to clients.
QCF Unit number L/600/1214
it e c l e v e l 2 n v q di p l o m a in h a irdr e s s in g | MA N D A T O R Y U N I T
Knowledge covered by:
MCQ
Date:
Assessors Signature: Assignment
Date:
Oral questions
Date:
Learners Signature: it e c l e v e l 2 n v q in h a irdr e s s in g
19
QCF Unit number D/600/1038
MA N D A T O R Y U N I T | it e c l e v e l 2 n v q di p l o m a in h a irdr e s s in g
Change hair colour –
ITEC Unit number 504 (NOS GH9)
What this unit is about
This unit is about changing hair colour using semi-permanent, quasi-permanent, permanent and lightening products. This unit
covers the ability to colour a full head, regrowth and the creation of highlight and lowlight effects. The ability to take into
account a variety of factors and any contra-indications is required.
The main outcomes of this unit are:
1.Maintain effective and safe methods of working when colouring and lightening hair
2. Prepare for colouring and lightening hair
3. Colour and lighten hair
4. Provide aftercare advice
Evidence requirements
1.Simulation is not allowed for any performance evidence within this unit.
2.You must practically demonstrate in your everyday work that you have met the standard for changing hair colour.
3.Your Assessor will observe your performance on at least 7 occasions, each on different clients. These observations must
include:
n one regrowth application of permanent colour
n one full head application of permanent colour
n two applications of woven highlights and/or lowlights. One of these must be carried out on a full head.
4.From the range, you must show that you have:
n used 3 of the 4* types of products
n questioned clients on all the areas of contra-indications
n carried out all the tests
n taken into account all the factors
n used all the colour application techniques
n given all the types of advice.
* However, you must prove to your assessor that you have the necessary knowledge, understanding and skills to be able to perform
competently in respect of all items in this range.
5.It is likely most evidence of your performance will be gathered from the observations made by your assessor but you may
be required to produce other evidence to support your performance if your assessor has not been present.
What you must do (Performance Criteria)
In order to perform this unit successfully you must:
1.Maintain effective and safe methods of working when colouring and lightening hair by
a)ensuring your client’s clothing is effectively protected throughout the service
b)wearing personal protective equipment when using colouring and/or lightening chemicals
c)positioning your client to meet the needs of the service without causing them discomfort
d)ensuring your own posture and position whilst working minimises fatigue and the risk of injury
e)ensuring the health and safety of your client and yourself
f)keeping your work area clean and tidy throughout the service
g)removing waste immediately at the end of the service
h)using working methods that
n minimise the wastage of products
nm
inimise the risk of cross-infection
n make
effective use of your working time
n ensure the use of clean resources
n minimise the risk of harm or injury to yourself
and others
i)ensuring your personal standards of health and hygiene minimise the risk of cross-infection, infestation and offence to
your clients and colleagues
j)using products and equipment identified as a result of consultation with the client
20
it e c l e v e l 2 n v q in h a irdr e s s in g
k)using equipment that is safe and fit for purpose
l)promptly identifying and reporting any products that need ordering to the relevant person
m)completing the service within a commercially viable time
n)completing client records so that they are accurate, easy to read and up-to-date.
2.Prepare for colouring and lightening by
a)asking your client appropriate questions to identify if they have any contra-indications to colouring and/or lightening
services
b)accurately recording your client's responses to questioning
c)conducting all necessary tests following manufacturers’ instructions and recognised industry procedures
d)recording the outcomes of tests accurately on the client’s record card
e)seeking assistance from the relevant person when contra-indications and/or reactions to tests cause doubts as to the
suitability of the service for your client
f)basing your recommendations on an accurate evaluation of your client’s hair and its potential to achieve the effect
required
g)informing your client of the likely cost, duration and expected outcome of the service
h)choosing products, tools and equipment based on the results of necessary tests, consultation with your client and relevant
factors influencing the service
i)preparing materials to meet the application requirements, when necessary
j) preparing products to meet manufacturers’ instructions
k)effectively preparing your client’s hair and protecting their skin, where necessary, prior to the service.
3. Colour and lighten hair by
a)confirming the desired effect with your client prior to the application of products
b)sectioning the hair cleanly and evenly to assist the accurate application of products
c)applying products accurately taking into account relevant factors influencing the service
d)using colour application techniques suitable for achieving the desired look and following manufacturers’ instructions
e)applying products in a way that minimises the risk of the product being spread to your client’s skin, clothes and
surrounding area
f)accurately timing the development of products following manufacturers’ instructions
g)confirming the required result has been achieved by taking strand tests at suitable times throughout the process
h)correctly massaging the hair and scalp to emulsify the colour, when used, prior to removal following manufacturers’
instructions
i)removing from the hair products that have developed, avoiding disturbance to areas still processing
j)removing colouring and/or lightening materials from hair to minimise discomfort to your client
k)leaving the hair and scalp free of products after the desired effect is achieved
l)identifying any problems during the service and resolving them within the limits of your own authority to do so
m)promptly referring problems which cannot be resolved to the relevant person
n)achieving the desired effect to the satisfaction of your client.
4. Provide aftercare advice by
a)giving advice and recommendations accurately and constructively
b)giving your client suitable advice on the maintenance of their hair colour
Performance 1
Date:
Assessors Signature: Performance 5
Date:
Assessors Signature: Performance 2
Date:
Assessors Signature: Performance 6
Date:
Assessors Signature: Performance 3
Date:
Assessors Signature: Performance 7
Date:
Assessors Signature: QCF Unit number D/600/1038
it e c l e v e l 2 n v q di p l o m a in h a irdr e s s in g | MA N D A T O R Y U N I T
Performance 4
Date:
Assessors Signature: it e c l e v e l 2 n v q in h a irdr e s s in g
21
QCF Unit number D/600/1038
MA N D A T O R Y U N I T | it e c l e v e l 2 n v q di p l o m a in h a irdr e s s in g
What you must cover (Range)
n use 3 of the 4* types of products
Page ref.
1.
a)
b)
c)
d)
Products are
semi-permanent
quasi-permanent
permanent
lighteners
2. Contra-indications are
a)history of previous allergic reaction
to colouring products
b)other known allergies
c) skin disorders
d) incompatible products
e) medical advice or instructions f) evident hair damage
3.
a)
b)
c)
d)
e)
Tests are
skin
incompatibility
porosity
elasticity
colour test
Page ref.
4. Factors are
a) temperature
b) existing colour of hair
c) percentage of white hair
d) test results
e) strength of hydrogen peroxide f) hair porosity g) hair length h) hair density
i) skin tone
5. Colour application techniques are
a) full head application of quasi-permanent
b) regrowth application of permanent colour
c) full head application of permanent colour
d)pulled through highlights and/or lowlights
covering at least 20% of the head
e) woven highlights and/or lowlights
6. Advice covers
a) suitable aftercare products and their use
b) how lifestyle can affect durability of colour
c) use of heated styling equipment d) time interval between services What you must know
To perform this unit successfully, you will need to know and understand:
Salon and legal requirements
1. your salon's requirements for client preparation
2.your salon’s expected service times for basic colouring work
3.how to complete client records effectively
4.your salon’s and legal requirements for disposal of waste materials
5.the limits of your authority for resolving colouring and lightening problems
6.the person to whom you should report problems you cannot resolve
7.your responsibilities under current Data Protection legislation
8.your own responsibilities under the current Control of Substances Hazardous to Health Regulations in relation to the use
of products used for colouring and lightening
9.your responsibilities under the current Electricity at Work Regulations.
How to work safely, effectively and hygienically when colouring hair
10.what is contact dermatitis and how to avoid developing it whilst carrying out colouring services
11.the range of protective clothing and products that should be available for clients
12.the type of personal protective equipment available
13.why it is important to use personal protective equipment
14.how the position of your client and yourself can affect the desired outcome and reduce fatigue and the risk of injury
15.why it is important to position your tools and equipment for ease of use
16.the safety considerations which must be taken into account when colouring hair
17.the types of lighteners and toners available
18.the dangers associated with the inhalation of powder lighteners
22
it e c l e v e l 2 n v q in h a irdr e s s in g
19.the precautions that must be taken when using powder and other lighteners
20.why it is important to keep your work area clean and tidy
21.methods of working safely and hygienically and which minimise the risk of cross-infection and cross-infestation
22.the importance of personal hygiene
23.why it is important to check electrical equipment used to aid the colouring and lightening process
24.methods of cleaning, disinfecting and or sterilisation used in salons
25.the importance of questioning clients to establish any contra-indications to colouring and or lightening services
26.why it is important to record client responses to questioning
27.the legal significance of client questioning and the recording of client's responses to questioning
QCF Unit number D/600/1038
it e c l e v e l 2 n v q di p l o m a in h a irdr e s s in g | MA N D A T O R Y U N I T
Tests and testing
28.the types and purposes of tests
29.the importance of following manufacturers’ instructions for skin testing
30.when and how tests should be carried out and the expected results
31.how the results of tests can influence the colouring and lightening service
32.potential consequences of failing to carry out tests
33.the courses of action to take in the event of adverse reactions to tests (eg what type of reactions you must report to
other, more senior people)
34.why it is important to record test results
Basic science
35.the principles of colour selection, including the International Colour Chart (ICC)
36.how the natural pigment within hair affects the choice of colour and colouring products and the possible need to prelighten
37.the effect of different colouring and lightening products on the hair structure
38.how the different strengths of hydrogen peroxide influence colouring and lightening
39.how porosity levels can affect the choice and application of products and the results of the colouring process
40.how the factors in the range can affect your choice of colouring and lightening products and application techniques
41.effects of temperature on the application and development of colouring and lightening products
42.how to dilute hydrogen peroxide to form different strengths of solutions
43.the importance of restoring the hair’s pH balance after the colouring and lightening process
44.why it is important to avoid disturbing areas still processing when removing products from developed areas
45.why it is important to emulsify colour prior to removal
46.why it is important to leave the hair and scalp free of colouring and lightening products.
47.how and why the contra-indications in the range can affect the delivery of colouring services to clients
Products, equipment and their use
48.the types of colouring and lightening products available, including temporary colours
49.the manufacturers’ instructions for the use of the specific colouring and lightening products in your salon
50.the importance of following manufacturers’ instructions when measuring and mixing colouring and lightening products
51.how to accurately measure and mix colour and lightening products to manufacturers’ instructions
52.the types of tools, materials and equipment used for highlighting and lowlighting hair
53.when and how shampoos and conditioners should be used when colouring and lightening hair
54.the importance of using products economically
Colouring techniques and problems
55.the importance of sectioning hair accurately when colouring and lightening
56.methods of applying and removing colouring and lightening products
57.techniques for highlighting and lowlighting hair
58.when to use the different types of lighteners and toners available
59.the factors that must be taken into account to judge the quantity of hair to be woven to achieve a balanced look
60.how to handle the hair when weaving to maintain an even tension and to secure the materials to prevent seepage
61.the types and causes of colouring and lightening problems that may occur during processing (eg skin staining,
deterioration of hair condition and product seepage)
it e c l e v e l 2 n v q in h a irdr e s s in g
23
QCF Unit number D/600/1038
MA N D A T O R Y U N I T | it e c l e v e l 2 n v q di p l o m a in h a irdr e s s in g
62.ways of resolving simple colouring and lightening problems that may occur during processing
63.the potential risks of using lightening products on previously chemically treated hair
Aftercare advice for clients
64.products for home use that will benefit the client and those to avoid and why
65.how the continual use of heated equipment can affect the hair colour
66.recommended time intervals between colouring and other services
67.how lifestyle can affect colour choice and the maintenance of colour
Communication
how to give effective advice and recommendations to clients
Knowledge covered by:
MCQ
Date:
Assessors Signature: Assignment
Date:
Oral questions
Date:
24
Learners Signature: it e c l e v e l 2 n v q in h a irdr e s s in g
Notes
it e c l e v e l 2 n v q in h a irdr e s s in g
QCF Unit number D/600/1038
it e c l e v e l 2 n v q di p l o m a in h a irdr e s s in g | MA N D A T O R Y U N I T
25
QCF Unit number F/600/1002
MA N D A T O R Y U N I T | it e c l e v e l 2 n v q di p l o m a in h a irdr e s s in g
Style and finish hair –
ITEC Unit number 505 (NOS GH10)
What this unit is about
This unit is about styling hair using blow drying and finger drying techniques. Finishing hair using heated styling equipment is
also required. A high degree of manual dexterity will be required.
The main outcomes of this unit are:
1.Maintain effective and safe methods of working when styling and finishing hair
2. Blow dry hair into shape
3. Finger dry hair into shape
4. Finish hair
5. Provide aftercare advice
1.Simulation is not allowed for any performance evidence within this unit.
2.You must practically demonstrate in your everyday
work that you have met the standard for styling and finishing hair.
3.Your Assessor will observe your performance on at least 3 occasions, each on different clients, which must include:
nb
low drying with a brush to create volume
nb
low drying with a round brush to create curl
n straightening and smoothing with a brush
n use of heated styling equipment.
4.
From the range, you must show that you have:
n used 4 out of the 7* products
n used all the types of heated styling equipment
n styled all types of hair
n taken into account all the factors
nu
sed all the blow drying tools and equipment
n produced all the blow dry finishes
n given all the advice.
*However, you must prove to your assessor that you have the necessary knowledge, understanding and skills to be able to perform
competently in respect of all items in this range.
5.It is likely most evidence of your performance will be gathered from the observations made by your assessor but you may
be required to produce other evidence
to support your performance if your assessor has not been present.
What you must do
In order to perform this unit successfully you must:
1.Maintain effective and safe methods of working when styling and finishing hair by
a)ensuring your client’s clothing is effectively protected throughout the service
b)wearing personal protective equipment, if required
c)positioning your client to meet the needs of the service without causing them discomfort
d)ensuring your own posture and position whilst working minimises fatigue and the risk of injury
e)keeping your work area clean and tidy throughout the service
f)using working methods that
n minimise the wastage of products
nm
inimise the risk of damage to tools, equipment and heated styling equipment
nm
inimise the risk of cross-infection
n make effective use of your working time
n ensure the use of clean resources
n minimise the risk of harm or injury to yourself
and others
26
it e c l e v e l 2 n v q in h a irdr e s s in g
g)ensuring your personal standards of health and hygiene minimise the risk of cross-infection, infestation and offence to
your clients and colleagues
h)using styling products, methods and equipment identified as a result of consultation with your client
i)using equipment that is safe and fit for purpose
j)testing the temperature of heated styling equipment prior to use and continually throughout the service
k)keeping your tools and heated styling equipment free of product build up
l)completing your styling and finishing services within a commercially viable time.
2. Blow dry hair into shape by
a)confirming with your client the look agreed at consultation prior to and during styling
b)applying suitable products, when used, following manufacturers’ instructions
c)controlling your styling tools to minimise the risk of damage to the hair, client discomfort and to achieve the desired look
d)taking meshes of hair which suit the size of the
styling tools
e)maintaining an even tension throughout the
styling process
f)keeping the hair damp throughout the styling process
g)effectively controlling the hair during the styling process taking account of factors influencing the service
h)using blow drying tools and equipment in a way that achieves the desired blow dry finish.
QCF Unit number F/600/1002
it e c l e v e l 2 n v q di p l o m a in h a irdr e s s in g | MA N D A T O R Y U N I T
3. Finger dry hair into shape by
a)confirming with your client the look agreed at consultation prior to and during styling
b)applying suitable products, when used, following manufacturers’ instructions
c)keeping the hair damp throughout the styling process
d)effectively controlling the hair during the styling process taking account of factors influencing the service
e)ensuring that finger drying achieves the direction, balance and volume for the desired look.
4. Finish hair by
a)using heated styling equipment, when necessary, that is at the correct temperature for your client’s hair and the desired
look
b)controlling your use of heated styling equipment, when used, to minimise the risk of damage to the hair and scalp, client
discomfort and to achieve the desired look
c)using back combing and back brushing techniques, when required, to achieve the desired look
d)effectively applying and using suitable products, when required, to meet manufacturers’ instructions
e)ensuring the finished look takes into account relevant factors influencing the service
f)ensuring the finished look meets the intended shape, direction, balance and volume agreed with your client
g)confirming your client’s satisfaction with the finished look.
5. Provide aftercare advice by
a)giving advice and recommendations accurately and constructively
b)giving your client suitable advice on the maintenance of their style and hair condition.
Performance 1
Date:
Assessors Signature: Performance 3
Date:
Assessors Signature: Performance 2
Date:
Assessors Signature: it e c l e v e l 2 n v q in h a irdr e s s in g
27
QCF Unit number F/600/1002
MA N D A T O R Y U N I T | it e c l e v e l 2 n v q di p l o m a in h a irdr e s s in g
What you must cover (Range)
Page ref.
n use 4 of the 7* types of products
1.
a)
b)
c)
d)
e)
f)
g)
Products are
heat protectors
sprays
mousse
creams
gels
lotions
serums
2. Heated styling equipment is
a) straighteners
b) tongs
3.
a)
b)
c)
d)
e)
f)
Hair is
curly
straight
above shoulder length
below shoulder length
one length
layered
4.
a)
b)
c)
Factors are
hair cut
hair growth patterns
hair elasticity Page ref.
d)
e)
f)
g)
head and face shape
hair texture
hair length
hair density
5.Blow drying tools and equipment are
a) hand dryer
b) round brush
c) flat brush
d) diffuser
e) nozzle
6.
a)
b)
c)
d)
e)
Blow dry finishes are
straightening
smoothing
creating volume
creating movement
creating curl
7. Advice covers
a) suitable aftercare products and their use
b)safe use of heated styling equipment and hand dryers
c) how to recreate and maintain the style
What you must know
To perform this unit successfully, you will need to know and understand:
Salon and legal requirements
1. your salon's requirements for client preparation
2.your salon's expected service times for styling and finishing
3.your own responsibilities under the current Control of Substances Hazardous to Health Regulations in relation to the use
of styling and finishing products
4.your responsibilities under the current Electricity at Work Regulations
How to work safely, effectively and hygienically when styling
5.what is contact dermatitis and how to avoid developing it whilst carrying out styling and finishing services
6.the range of protective clothing that should be available for clients
7.why it is important to use personal protective equipment
8.the type of personal protective equipment available
9.how the position of your client and yourself can affect the desired outcome and reduce fatigue and the risk of injury
10.the safety considerations which must be taken into account when styling and finishing hair
11.the importance of positioning equipment for ease of use
12.why it is important to keep your work area clean and tidy
13.methods of working safely and hygienically and which minimise the risk of cross-infection and cross-infestation
14.the importance of personal hygiene
15.why it is important to check electrical equipment used to aid the styling and finishing processes
16.methods of cleaning, disinfecting and/or sterilisation used in salons
17.the importance of using products economically
18.the reasons why tools and heated styling equipment should be kept free from excess oils and product
build up
28
it e c l e v e l 2 n v q in h a irdr e s s in g
Basic science
19.the effects of humidity on hair
20.the physical effects of the blow drying, finger drying and heated styling processes on the hair structure
21.how the incorrect application of heat can affect the hair and scalp
22.why hair should be allowed to cool prior to finishing
23.why hair should be kept damp during the blow drying and finger drying processes
24.how heat protectors act to protect the hair
Products, equipment and their use
25.the range of products and equipment available for styling and finishing hair
26.the manufacturers’ instructions on the use of the specific styling and finishing products in your salon
27.why and how to use the different types of
n styling brushes when blow drying
n a ttachments when blow drying
nh
eated styling equipment when styling and finishing
n products and when to apply them
Blow drying and styling techniques and methods
28.current techniques for blow drying, finger drying and finishing hair
29.how the factors in the range affect the styling process and the finished look
30.how the finished result of blow drying is affected by:
n tension
n size of hair mesh
n size of brush
n the angle at which the brush is held
n not allowing the hair to cool before removing the hair mesh from the brush
31.why the direction of the air flow when drying is important to achieve the desired look
32.why hair needs to be sectioned for styling
33.how the size of the section and the angle at which the hair is held during drying influences the volume and direction of
the hair movement
34.how to carry out the styling techniques in the range
35.the effects that can be achieved by curling on and
off base
36.the advice to give to clients prior to the use of heated styling equipment (eg the use of heat protectors, the need to avoid
sudden movement etc.)
Aftercare advice for clients
37.products for home use that will benefit the client and those to avoid and why
38.how the continual use of heated equipment can affect
the hair
39.how to recreate and maintain the agreed style
40.how lifestyle can influence their choice of style (eg active sports, career and job requirements)
Communication
41.how to give effective advice and recommendations to clients.
QCF Unit number F/600/1002
it e c l e v e l 2 n v q di p l o m a in h a irdr e s s in g | MA N D A T O R Y U N I T
Knowledge covered by:
MCQ
Date:
Assessors Signature: Assignment
Date:
Oral questions
Date:
Learners Signature: it e c l e v e l 2 n v q in h a irdr e s s in g
29
QCF Unit number Y/600/1216
MA N D A T O R Y U N I T | it e c l e v e l 2 n v q di p l o m a in h a irdr e s s in g
Set and dress hair –
ITEC Unit number 506 (NOS GH11)
What this unit is about
This unit is about using a range of setting and dressing techniques to achieve a variety of different looks. The ability to work
with a wide range of products and tools is required. A high degree of manual dexterity will be necessary.
The main outcomes of this unit are:
1.Maintain effective and safe methods of working when setting and dressing hair
2.Set hair
3.Dress hair
4. Provide aftercare advice
Evidence Requirements
1.Simulation is not allowed for any performance evidence within this unit.
2.You must practically demonstrate in your everyday work that you have met the standard for setting and dressing hair.
3.Your Assessor will observe your performance on at least 3 occasions which must include observation of a:
n curled effect
n s mooth effect
n rolled effect.
At least one of the observations must be of a set using rollers secured with pins.
4.From the range, you must show that you have:
n used 4 out of the 7* products
n used all the types of tools and equipment
n used all the setting techniques
n set all hair types
n used all the sectioning and winding techniques
n taken into account all factors
nu
sed all the dressing techniques and created all
the effects
n given all the advice.
*However, you must prove to your assessor that you have the necessary knowledge, understanding and skills to be able to perform
competently in respect of all items in this range.
5.It is likely most evidence of your performance will be gathered from the observations made by your assessor but you may
be required to produce other evidence to support your performance if your assessor has not been present
What you must do
In order to perform this unit successfully you must:
1. Maintain effective and safe methods of working when setting and dressing hair by
a)ensuring your client’s clothing is effectively protected throughout the service
b)wearing personal protective equipment, if required
c)positioning your client to meet the needs of the service without causing them discomfort
d)ensuring your own posture and position whilst working minimises fatigue and the risk of injury
e)keeping your work area clean and tidy throughout the service
f)using working methods that
n minimise the wastage of products
nm
inimise the risk of damage to tools and equipment
nm
inimise the risk of cross-infection
n make effective use of your working time
n ensure the use of clean resources
n minimise the risk of harm or injury to yourself
and others
30
it e c l e v e l 2 n v q in h a irdr e s s in g
g)ensuring your personal standards of health and hygiene minimise the risk of cross-infection, infestation and offence to
your clients and colleagues
h)using tools and equipment, techniques and products identified as a result of consultation with your client
i)using tools and equipment that are safe and fit
for purpose
j)testing the temperature of heated equipment prior to use and continually throughout the service
k)keeping your tools and equipment free of product
build up
l)completing your setting services within a commercially viable time.
QCF Unit number Y/600/1216
it e c l e v e l 2 n v q di p l o m a in h a irdr e s s in g | MA N D A T O R Y U N I T
2. Set hair by
a)confirming and agreeing with your client the setting techniques and look required
b)controlling your tools and equipment to minimise the risk of damage to the hair, client discomfort and to achieve the
desired look
c)taking meshes of hair which suit the size of the tools and equipment
d)sectioning and winding the hair cleanly and evenly to achieve the desired look
e)ensuring all wound rollers, when used, are secure and sit on or off base to meet the style requirements
f)maintaining the correct tension throughout the setting process
g)keeping the hair damp throughout the setting process, when necessary
h)applying suitable products following manufacturers’ instructions
i)effectively controlling your client’s hair throughout the setting process taking account of factors influencing the service
j)removing any items used for setting, avoiding discomfort to your client
k)ensuring your setting techniques achieve the desired look.
3. Dress hair by
a)leaving your client’s hair free of all section marks
b)using heated equipment, when necessary, at the correct temperature for your client’s hair and the desired look
c)controlling your tools and equipment to minimise the risk of damage to the hair and scalp, client discomfort and to achieve
the desired look
d)securing the hair so that pins and grips, when used, are invisible
e)effectively applying and using suitable products to meet manufacturers’ instructions
f)ensuring the finished look takes into account relevant factors influencing the service
g)ensuring your dressing techniques and effects achieve the intended shape, direction and volume agreed with your client
h)confirming your client’s satisfaction with the
finished look.
4. Provide aftercare advice by
a)giving advice and recommendations accurately and constructively
b)giving your client suitable advice on the maintenance of their style and hair condition.
Performance 1
Date:
Assessors Signature: Performance 3
Date:
Assessors Signature: Performance 2
Date:
Assessors Signature: it e c l e v e l 2 n v q in h a irdr e s s in g
31
QCF Unit number Y/600/1216
MA N D A T O R Y U N I T | it e c l e v e l 2 n v q di p l o m a in h a irdr e s s in g
What you must cover (Range)
n use 4 out of the 7* products
Page ref.
1. Products are
a) setting lotions
b) gel
c) mousse
d)serums
e)creams
f) sprays
g) wax
2. Tools and equipment are
a)rollers
b)combs
c)pin curl clips
d)brushes
e)grips and pins
f) heated rollers
g) tongs
h) straighteners
3. Setting techniques are
a) rollering
b) spiral curling
c) pin curling to give volume
d) pin curling to give flat movement
4. Hair is
a) above shoulder length
b) below shoulder length
Page ref.
5.
a)
b)
c)
d)
e)
f)
6.
a)
b)
c)
d)
e)
f)
g)
h)
7.
a)
b)
c)
d)
e)
8.
a)
b)
c)
Sectioning and winding techniques are
point to root
root to point
on base
off base
directional
brick
Factors are
hair cut
hair growth pattern
hair length
hair density
head and face shape
hair texture
hair elasticity
the occasion for which the style is required
Dressing techniques and effects are
curls
rolls
smoothing
back-combing
back-brushing
Advice covers
suitable aftercare products and their use
use of heated styling equipment
how to recreate and maintain the style
What you must know
To perform this unit successfully, you will need to know and understand:
Salon and legal requirements
1.your salon's requirements for client preparation
2.your salon's expected service times for setting services
3.your own responsibilities under the current Control of Substances Hazardous to Health Regulations in relation to the use
of setting and dressing products
4.your responsibilities under the current Electricity at Work Regulations
How to work safely, effectively and hygienically when setting and dressing hair
5.what is contact dermatitis and how to avoid developing it whilst carrying out setting and dressing services
6.the range of protective clothing that should be available for clients
7.why it is important to use personal protective equipment
8.the type of personal protective equipment available
9.how the position of your client and yourself can affect the desired outcome and reduce fatigue and the risk of injury
10.the safety considerations which must be taken into account when setting and dressing hair
11.the importance of positioning equipment for ease of use
12.why it is important to keep your work area clean and tidy
13.methods of working safely and hygienically and which minimise the risk of cross-infection and cross-infestation
14.the importance of personal hygiene
15.why it is important to check electrical equipment used to aid the setting and dressing processes
16.methods of cleaning, disinfecting and/or sterilisation used in salons
32
it e c l e v e l 2 n v q in h a irdr e s s in g
17.the importance of using products economically
18.the reasons why tools and equipment should be kept free from excess oils, product build up and hair
Basic science
19.the effects of humidity on hair
20.the physical effects of setting on the hair structure
21.how the incorrect application of heat can affect the hair and scalp
22.why hair should be allowed to cool prior to dressing
23.why hair should be kept damp during the setting process
24.how heat protectors act to protect the hair
QCF Unit number Y/600/1216
it e c l e v e l 2 n v q di p l o m a in h a irdr e s s in g | MA N D A T O R Y U N I T
Products, equipment and their use
25.the range of tools and equipment available for setting and dressing
26.the range of products available for setting and dressing
27.the manufacturers’ instructions on the use of the specific setting and dressing products in your salon
28.why and how to use the different types of
n tools and equipment for setting and dressing
np
roducts for setting and dressing and when to apply them
Setting and dressing techniques and effects
29.current techniques for setting and dressing hair
30.how the factors in the range affect the setting and dressing processes and the finished look
31.the types of setting techniques and why and when they are used
32.why and how to use the different types of sectioning and winding techniques in the range
33.why and how to use smoothing, back-combing and back-brushing techniques
34.how the angle of winding on and off base influences the volume and direction of the hair movement
35.why set hair sections need to be brushed out thoroughly
36.methods of handling, controlling and securing hair to achieve curls and rolls
Aftercare advice for clients
37.products for home use that will benefit the client and those to avoid and why
38.how the continual use of heated equipment can affect the hair
39.how to recreate and maintain the agreed style
40.how lifestyle can influence their choice of style (eg active sports, career and job requirements)
41.the removal and/or take-down requirements for the hairstyle
Communication
42.how to give effective advice and recommendations to clients.
Knowledge covered by:
MCQ
Date:
Assessors Signature: Assignment
Date:
Oral questions
Date:
Learners Signature: it e c l e v e l 2 n v q in h a irdr e s s in g
33
QCF Unit number H/600/1039
MA N D A T O R Y U N I T | it e c l e v e l 2 n v q di p l o m a in h a irdr e s s in g
Cut hair using basic techniques –
ITEC Unit number 507 (NOS GH12)
What this unit is about
This unit is about creating a variety of basic looks for women using club cutting, freehand and scissors-over-comb techniques.
You are required to use these techniques to produce one length above the shoulder, uniform layer,
short graduation and long graduation looks on straight
and curly hair.
The main outcomes of this unit are:
1.Maintain effective and safe methods of working when cutting hair
2. Cut hair to achieve a variety of looks
3. Provide aftercare advice
Evidence Requirements
1.Simulation is not allowed for any performance evidence within this unit.
2.You must practically demonstrate in your everyday work that you have met the standard for cutting a variety of looks on
both hair types.
3.Your Assessor will observe your performance on at least 8 occasions – 2 for each cutting look (fringes can be incorporated
into any of the cutting looks). These looks must include:
n a one length above the shoulder, and
n a short graduation incorporating the use of scissor over comb.
4.
From the range, you must show that you have:
n a dapted your cutting techniques to take into account the factors
n achieved all the looks
n used all the cutting techniques
n cut all the hair types
n given all the advice.
5.It is likely most evidence of your performance will be gathered from the observations made by your assessor but you may
be required to produce other evidence to support your performance if your assessor has not
been present.
What you must do (Performance Criteria)
In order to perform this unit successfully you must:
1.Maintain effective and safe methods of working when cutting hair by
a)ensuring your client’s clothing is effectively protected throughout the service
b)ensuring your client’s skin is kept free of excess hair cuttings throughout the service
c)positioning your client to meet the needs of the service without causing them discomfort
d)ensuring your own posture and position whilst working minimises fatigue and the risk of injury
e)keeping your work area clean and tidy throughout the service
f) removing waste immediately at the end of the service
g)using working methods that
n minimise the risk of damage to tools
nm
inimise the risk of cross-infection
nm
ake effective use of your working time
n ensure the use of clean resources
n minimise the risk of harm or injury to yourself and others
h)ensuring your personal standards of health and hygiene minimise the risk of cross-infection, infestation and offence to
your clients and colleagues
i)using tools that are safe and fit for purpose
j) completing the service within a commercially viable time.
34
it e c l e v e l 2 n v q in h a irdr e s s in g
2. Cut hair to achieve a variety of looks by
a)correctly establishing the factors likely to influence the service
b)confirming with your client the look agreed at consultation prior to commencing the cut
c)accurately establishing and following the cutting guideline(s) to achieve the look required
d)controlling your tools to minimise the risk of damage to the hair and scalp, client discomfort and to achieve the desired
look
e)using cutting techniques suitable for your client’s hair type and to achieve the desired look
f)adapting your cutting techniques to take account of the factors that influence the service
g)changing your position around your client in a way to help you to ensure the accuracy of the cut
h)establishing accurate distribution of weight, balance and shape by regularly crosschecking the cut
i)removing any unwanted hair outside the desired outline shape
j)consulting with your client during the cutting process to confirm the desired look
k)making a final visual check of the hair to ensure the finished cut is accurate
l)confirming your client’s satisfaction with the finished cut.
QCF Unit number H/600/1039
it e c l e v e l 2 n v q di p l o m a in h a irdr e s s in g | MA N D A T O R Y U N I T
3. Provide aftercare advice by
a)giving advice and recommendations accurately and constructively
b)giving your client suitable advice on the maintenance of their cut.
Performance 1
Date:
Assessors Signature: Performance 5
Date:
Assessors Signature: Performance 2
Date:
Assessors Signature: Performance 6
Date:
Assessors Signature: Performance 3
Date:
Assessors Signature: Performance 7
Date:
Assessors Signature: Performance 4
Date:
Assessors Signature: Performance 8
Date:
Assessors Signature: it e c l e v e l 2 n v q in h a irdr e s s in g
35
QCF Unit number H/600/1039
MA N D A T O R Y U N I T | it e c l e v e l 2 n v q di p l o m a in h a irdr e s s in g
What you must cover (Range)
Page ref.
1.
a)
b)
c)
d)
e)
The factors are
hair density
hair texture
head and face shape
hair growth patterns
hair elasticity
2.
a)
b)
c)
d)
e)
Looks are
one length
uniform layer
short graduation
long graduation
with a fringe
Page ref.
3.
a)
b)
c)
Techniques are
club cutting
freehand
scissors-over-comb
4. Hair types are
a) curly
b) straight
5. Advice covers
a) how to maintain their look
b) time interval between services
What you must know
To perform this unit successfully, you will need to know and understand:
Salon and legal requirements
1. your salon's requirements for client preparation
2.your salon's expected service times for the looks in
the range
3.your salon's and legal requirements for disposal of
waste materials
How to work safely, effectively and hygienically when
cutting hair
4.the range of protective clothing that should be available for clients
5.why it is important to protect clients from hair clippings
6.how the position of your client and yourself can affect the desired outcome and reduce fatigue and the risk of injury
7.the safety considerations which must be taken into account when cutting hair
8.why it is important to avoid cross-infection and infestation
9.why it is important to keep your work area clean and tidy
10.why it is important to position your cutting tools for ease of use
11.methods of cleaning, disinfecting and/or sterilisation used in salons
12.methods of working safely and hygienically and which minimise the risk of cross-infection and cross-infestation
13.the correct use and maintenance of cutting tools
14.the importance of personal hygiene
Hair
15.the factors that must be taken into consideration prior to and during cutting (eg hair types, hair density, hair growth
patterns etc.) and how these affect the service
16.the factors which should be considered when cutting wet hair and dry hair
17.the average rate of hair growth
Cutting techniques
18.how the factors in the range can affect the way the hair is cut
19.why it is important to check the hair before and after shampooing prior to cutting
20.the importance of consulting with clients throughout the cutting process
21.the importance of applying the correct degree of tension to the hair when cutting
22.how and why to use club, freehand and scissors-over-comb cutting techniques
36
it e c l e v e l 2 n v q in h a irdr e s s in g
23.the reasons for establishing and following guidelines
24.how to create and follow a guideline for one length, uniform layer, short graduation and long graduation looks
25.how the angle at which the hair is held will affect the weight distribution, balance and degree of graduation of the cut
26.how to create the looks in the range
27.the importance of working with the natural fall of the hair when considering the weight distribution within a haircut
28.the importance of crosschecking the cut
29.how to crosscheck and balance the cut
Aftercare advice for clients
30.the importance of having regular cuts
31.the recommended time interval between cuts
QCF Unit number H/600/1039
it e c l e v e l 2 n v q di p l o m a in h a irdr e s s in g | MA N D A T O R Y U N I T
Communication
32.how to give effective advice and recommendations to clients.
Knowledge covered by:
MCQ
Date:
Assessors Signature: Assignment
Date:
Oral questions
Date:
Learners Signature: it e c l e v e l 2 n v q in h a irdr e s s in g
37
QCF Unit number Y/600/1264
o p tion a l | it e c l e v e l 2 n v q di p l o m a in h a irdr e s s in g
Fulfil salon reception duties –
ITEC Unit number 508 (NOS G4)
What this unit is about
This unit is about the important skills of welcoming and receiving people entering the salon, handling enquiries, making
appointments, dealing with client payments and generally maintaining the reception area. Dealing with people in a polite
manner whilst questioning them to find out what they require forms an important part of this unit.
The main outcomes of this unit are:
1. Maintain the reception area
2. Attend to clients and enquiries
3. Make appointments for salon services
4. Handle payments from clients
Evidence requirements
1.Evidence from simulated activities may be used to produce performance evidence for the following but only when naturally
occurring performance evidence cannot be obtained for:
Methods of Payment Range Variables - 'cash equivalents', 'cheque' and 'payment cards' and handling the types of payment
discrepancies listed.
2.You must practically demonstrate in your work situation that you have met the standards for fulfilling salon reception
duties.
3.Your Assessor will observe these aspects of your performance on at least 3 occasions. These observations must cover all 4
main outcomes of this unit.
4.
From the range statement, you must show that you have:
n handled 3 of the 4* types of people
n handled 2 of the 3* types of enquiries
n handled both types of appointment
n obtained all the appointment details
n handled all the methods of payment
nd
ealt with all the types of discrepancy.
* However, you must prove to your assessor that you have the necessary knowledge, understanding and skills to be able to perform
competently in respect of all the items in this range.
5.It is likely most evidence of your performance will be gathered from the observations made by your assessor but you may
be required to produce other evidence to support your performance if your assessor has not been present.
What you must do (Performance Criteria)
In order to perform this unit successfully you must:
1. Maintain the reception area by
a) ensuring the reception area is clean and tidy at all times
b) maintaining the agreed levels of reception stationery
c)ensuring that product displays have the right levels of stock at all times
d)offering clients hospitality to meet your salon’s client care policies.
2. Attend to clients and enquiries by
a) attending to people promptly and in a polite manner
b) correctly identifying the purpose of enquiries
c)confirming appointments and promptly informing the relevant person
d)promptly referring enquiries which cannot be dealt with to the relevant person for action
38
it e c l e v e l 2 n v q in h a irdr e s s in g
e) recording messages correctly and passing them to the relevant person at the right time
f) giving accurate information clearly
g) giving confidential information only to authorised people
h)balancing the need to give attention to individuals whilst ensuring others are not left without attention.
3. Make appointments for salon services by
a)dealing with all requests for appointments politely and promptly
b)accurately identifying client requirements for the service requested
c)scheduling appointments in a way that satisfies the client, the stylist and ensures the most productive use of salon time
d)confirming that the appointment details are acceptable to the client
e)recording appointment details accurately, clearly and to meet your salon’s requirements.
4. Handle payments from clients by
a) accurately totalling charges to the client
b)informing clients of charges clearly and in a courteous manner
c)visually inspecting purchases for condition and quality as they are processed for payment
d)establishing the client’s method of payment and acknowledging receipt of payments
e) ensuring accepted payments are correct
f)recording information about the sale accurately, clearly and to meet your salon’s requirements
g)gaining authorisation for accepting non-cash payments when the value exceeds the limit you are able to accept
h)tactfully informing clients when authorisation cannot be obtained for non-cash payments
i)identifying and resolving, where possible, any discrepancies in payments within the limits of your own authority
j)promptly referring payment discrepancies which you cannot resolve to the relevant person for action
k)giving the correct change and issuing receipts when required by clients
l) following cash point security procedures at all times
m)identifying and reporting low levels of change in time to avoid shortages.
Performance 1
Date:
Assessors Signature: QCF Unit number Y/600/1264
it e c l e v e l 2 n v q di p l o m a in h a irdr e s s in g | o p tion a l U N I T
Performance 3
Date:
Assessors Signature: Performance 2
Date:
Assessors Signature: it e c l e v e l 2 n v q in h a irdr e s s in g
39
QCF Unit number Y/600/1264
o p tion a l U N I T | it e c l e v e l 2 n v q di p l o m a in h a irdr e s s in g
What you must cover (Range)
n handle 3 of the 4* types of people
n handle 2 of the 3* types of enquiries
Page ref.
1. People
a)who have different needs and expectations
b) who appear angry
c) who may be confused
d) who have a complaint
2.
a)
b)
c)
Enquiries
in person
by telephone
electronically
3. Appointments are made
a) in person
b) by telephone
4. Appointment details are
a) client’s name
b) client’s contact details
Page ref.
c)
d)
e)
f)
g)
service required
estimated price
date
time
member(s) of staff booked for service
5.
a)
b)
c)
d)
Methods of payment are
cash
cash equivalents
cheque
payment cards
6.
a)
b)
c)
d)
e)
Discrepancies are
invalid currency
invalid card
incorrect completion of cheque
suspected fraudulent use of payment card
payment disputes.
What you must know
To perform this unit successfully, you will need to know and understand:
Salon and legal requirements
1.your salon’s procedures for
n maintaining confidentiality
n taking messages
nm
aking and recording appointments
n dealing with suspected fraud
n authorising non-cash payments when these are
‘over limit’
n client care at reception
n personal safety
2. the limits of your authority when
n maintaining the reception area
n attending to people and enquiries
n making appointments
n dealing with payments and discrepancies
3. the consequences of breaking confidentiality
4. who to refer to with different types of enquiries
5.the person in your salon to whom you should refer reception problems
6.relevant rights, duties and responsibilities relating to
the Sale of Goods and Services Act and the Data Protection Act
40
it e c l e v e l 2 n v q in h a irdr e s s in g
Communication
7.the importance of taking messages and passing them on to the right person at the right time
8.the importance of effective communication to the salon’s business
9. how and when to ask questions
10.how to balance giving the correct amount of attention to individual clients whilst maintaining a responsibility towards
other clients in busy trading periods
11.how to say things that suit the purpose of your discussion
12.how to speak clearly in a way that suits the situation
13.how to show you are listening closely to what people are saying to you
14.how to adapt what you say to suit different situations (ie the amount you say, your manner and tone of voice)
QCF Unit number Y/600/1264
it e c l e v e l 2 n v q di p l o m a in h a irdr e s s in g | o p tion a l U N I T
Salon services, products and pricing
15. the services available, their duration and cost
16.the products available for sale and their cost
17.what to look for to identify any defects in products as they are being processed for sale (eg damage, loose packaging,
cracked and/or leaking containers etc.)
18.how to identify any current discounts and special offers (eg 2-for-1 offers, coupons, etc.)
19.what and how much stationery should be kept at your reception area
Calculating and taking payments
20.common methods of calculating payments including point of sale technology and physical calculations
21.how to keep cash and other payments safe and secure
22.the types of payment that you are authorised to accept
23.how to gain electronic authorisation for payment cards
24.how to identify suspected counterfeit payments
25.how to identify suspected stolen cheques, credit cards and payment cards
26.how to deal with customers offering suspect tender or suspect non-cash payments
27.consequences of failure to handle payments correctly
Making appointments
28.the importance of making appointments correctly
29.the common systems available for making appointments within the hairdressing industry (eg manual and electronic).
Knowledge covered by:
MCQ
Date:
Assessors Signature: Assignment
Date:
Oral questions
Date:
Learners Signature: it e c l e v e l 2 n v q in h a irdr e s s in g
41
QCF Unit number D/600/1251
o p tion a l U N I T | it e c l e v e l 2 n v q di p l o m a in h a irdr e s s in g
Promote additional services or products to clients
– ITEC Unit number 509 (NOS G18)
What this unit is about
Services or products are continually changing in salons to keep up with clients’ expectations.
By offering new or improved services and products your salon can increase client satisfaction. Many salons must promote
these to be able to survive in a competitive world. However, it is equally important for salons that are not in competitive
environments to encourage their clients to try new services or products.
This unit is all about your need to keep pace with new developments and to encourage your clients to take an interest in
them. Clients expect more and more services or products to be offered to meet their own growing expectations. They need to
be made aware of what is available from your salon to give them a greater choice.
The main outcomes of this unit are:
1. Identify additional services or products that are available
2. Inform clients about additional services or products
3.Gain client commitment to using additional services
or products
Evidence requirements
1.Your evidence should be collected when carrying out a real job, whether paid or voluntary and when dealing with
real clients, whether internal or external to the salon. However, for this unit, evidence collected in a realistic working
environment or a work placement is permissible. Simulation is not allowed for any performance evidence with this unit.
(Guidelines for the assessment of a Realistic Working Environment can be found in the Client Service Assessment Strategy for
NVQ/SVQ Levels 2, 3 and 4 – January2006)
2.You may collect the evidence for the unit through work in a private sector salon, a not-for-profit salon or a public services
salon.
3.You must provide evidence that shows you have done this over a sufficient period of time with different clients on
different occasions for your assessor to be confident that you are competent.
4.You must provide evidence that the additional services or products offered include:
n use of services or products that are new to your client
n a dditional use of services or products that your client has used before.
5. Your evidence must show that you:
n follow salon procedures for offering additional services or products to your clients
n create opportunities for encouraging your clients to use additional services or products
n identify what your client wants by seeking information directly
n identify what your client wants from spontaneous client comments.
6.Your communication with clients may be face to face, in writing, by telephone, text message, email, internet, intranet or by
any other method you would be expected to use within your job role.
What you must do (Performance Criteria)
1.Identify additional services or products that are
available by
a)updating and developing your knowledge of your salon’s services or products
b)checking with others when you are unsure of new service or product details
c)identifying appropriate services or products that may interest your client
d)spotting opportunities for offering your client additional services or products that will improve their client experience
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it e c l e v e l 2 n v q in h a irdr e s s in g
2. Inform clients about additional services or products by
a)choosing the most appropriate time to inform your client about additional services or products
b)choosing the most appropriate method of communication to introduce your clients to additional services or products
c)giving your client accurate and sufficient information to enable them to make a decision about the additional services or
products
d)giving your client time to ask questions about the additional services or products
3.Gain client commitment to using additional services or products by
a)closing the discussion appropriately if your client shows no interest
b)giving relevant information to move the situation forward when your client shows interest
c)securing client agreement and checking client understanding of the delivery of the service or product
d)taking action to ensure prompt delivery of the additional services or products to your client
e)refer your client to others or to alternative sources of information if the additional services or products are not your
responsibility.
Performance 1
Date:
Assessors Signature: QCF Unit number D/600/1251
it e c l e v e l 2 n v q di p l o m a in h a irdr e s s in g | o p tion a l U N I T
Performance 3
Date:
Assessors Signature: Performance 2
Date:
Assessors Signature: it e c l e v e l 2 n v q in h a irdr e s s in g
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QCF Unit number D/600/1251
o p tion a l U N I T | it e c l e v e l 2 n v q di p l o m a in h a irdr e s s in g
What you must cover (Range)
No Range Statement has been defined for this unit.
What you must know
To perform this unit successfully, you will need to know and understand:
Salon requirements
1.your salon’s procedures and systems for encouraging the use of additional services or products
Service and product promotion
2.how the use of additional services or products will benefit your clients
3.how your client’s use of additional services or products will benefit your salon
4.the main factors that influence clients to use your services or products
5.how to introduce additional services or products to clients outlining their benefits, overcoming reservations and agreeing
to provide the additional services or products
6.how to give appropriate, balanced information to clients about services or products.
Knowledge covered by:
MCQ
Date:
Assessors Signature: Assignment
Date:
Oral questions
Date:
44
Learners Signature: it e c l e v e l 2 n v q in h a irdr e s s in g
Notes
it e c l e v e l 2 n v q in h a irdr e s s in g
QCF Unit number D/600/1251
it e c l e v e l 2 n v q di p l o m a in h a irdr e s s in g | o p tion a l U N I T
45
QCF Unit number M/600/1268
o p tion a l U N I T | it e c l e v e l 2 n v q di p l o m a in h a irdr e s s in g
Develop and maintain your effectiveness at work
– ITEC Unit number 510 (NOS G8)
What this unit is about
This unit is about taking responsibility for improving your performance at work and working well with your colleagues so as to
make a positive contribution to the overall effectiveness of your salon.
The main outcomes of this unit are:
1. Improve your personal performance at work
2. Work effectively as part of a team
Evidence requirements
1.Simulation is not allowed for any performance evidence within this unit.
2.You will need to demonstrate in your everyday work that you have met the standard for developing and maintaining your
effectiveness at work.
3.You will need to collect ‘paper evidence’ (also known as documentary evidence) to show that you have participated in
development activities at work.
4.Your Assessor will observe your contributions to effective teamwork on at least 1 occasion which will be recorded.
5. From the range statement, you must show that you:
n have participated in all the listed opportunities to learn
nh
ave agreed and reviewed your progress towards both productivity and personal development targets
nh
ave offered assistance to both an individual colleague and in a group of your colleagues.
6.Although some of the evidence of your performance will be gathered from observations made by your assessor, you will
need to put together more documentary evidence in your portfolio to support your achievement of this unit.
n have consulted with new and regular clients
n have adapted your advice to take into account the factors limiting or affecting services
n have used all the means of identifying clients’ wishes
n have identified or can describe suspected infections and infestations needing reporting.
7.It is likely most evidence of your performance will be gathered from the observations made by your assessor but you may
be required to produce other evidence to support your performance if your assessor has not been present.
What you must do (Performance Criteria)
In order to perform this unit successfully you must:
1. Improve your personal performance at work by
a)identifying your own strengths and weaknesses and discussing them with the relevant person
b)finding out more information from relevant people to perform a task when the instructions you have
are unclear
c)seeking feedback from relevant people about how you can improve your performance
d)asking your colleagues for help and taking opportunities to learn when they are available
e)seeking help from relevant people when you are unable to obtain learning opportunities relating to your work
f)regularly reviewing developments in hairdressing and related areas
g) agreeing realistic work targets with the relevant person
h)regularly reviewing your progress towards achieving your agreed targets
i)using the results of your reviews to develop your future personal development plan.
2. Work effectively as part of a team by
a)agreeing ways of working together to achieve objectives
b)politely asking for help and information from your colleagues, when necessary
c)responding to requests for assistance from colleagues willingly and politely
d)anticipating the needs of others and promptly offering assistance within your capabilities
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it e c l e v e l 2 n v q in h a irdr e s s in g
e)making effective use of your time throughout your working day
f)reporting problems likely to affect salon services to the relevant person promptly and accurately
g)resolving misunderstandings with your colleagues in a helpful way at the time they happen
h)being friendly, helpful and respectful in the contact you have with colleagues.
QCF Unit number M/600/1268
it e c l e v e l 2 n v q di p l o m a in h a irdr e s s in g | o p tion a l U N I T
Performance 1
Date:
Assessors Signature: it e c l e v e l 2 n v q in h a irdr e s s in g
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QCF Unit number M/600/1268
o p tion a l U N I T | it e c l e v e l 2 n v q di p l o m a in h a irdr e s s in g
What you must cover (Range)
Page ref.
1.
a)
b)
c)
Opportunities to learn are
from colleagues and other relevant people
active participation in training and
development activities
active participation in salon activities
Page ref.
2. Targets for
a) productivity
b) personal development
3. Assistance is given
a) on a one-to-one basis
b) in a group
What you must know
To perform this unit successfully, you will need to know and understand:
Salon roles, procedures and targets
1.your job role and responsibilities and how this relates to the role of other team members
2.how to get information about your job, your work responsibilities and the standards expected of you
3.how to find out relevant information about other people’s areas of responsibility
4.the limits of your own authority and that of others in relation to giving assistance
5.why it is important to work within your job responsibilities and what might happen if you do not
do so
6.the standards of behaviour that are expected of you when working in the salon
7. your salon’s appeal and grievance procedures
8.the commercially viable range of times for the performance of hairdressing services offered
9. your productivity targets and timescales
10.your personal development targets and timescales
11.the importance of meeting your work targets
Improving your performance
12.how to identify your own strengths and weaknesses
13.the importance of continuous professional development and how it affects your job role
14.who can help you identify and obtain opportunities for your development/training
15.how using the National Occupational Standards
for Hairdressing can help you identify your
development needs
16.how to access information on National Occupational Standards and qualifications, relevant to hairdressing
17.how to maintain awareness of current and emerging trends and developments within the industry and why this is
important
18.the importance of continually using and updating your own personal development plan
Working with others
19.why harmonious working relationships are important
20.how to react positively to reviews and feedback and why this is important
21.support co-operative ways of working (eg anticipate the needs of others for information and support, avoid actions that
discriminate against others or offend others, act assertively when needed to protect your own rights, show that you are
willing to help resolve disagreements)
22.how to manage your time effectively
23.who to report to when you have difficulties in working with others
24.how to deal with relationship difficulties and conflicts when working with others
25.the questioning and listening skills you need in order to find out information.
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it e c l e v e l 2 n v q in h a irdr e s s in g
Knowledge covered by:
MCQ
Date:
Assessors Signature: Assignment
Date:
Oral questions
Date:
QCF Unit number M/600/1268
it e c l e v e l 2 n v q di p l o m a in h a irdr e s s in g | o p tion a l
Learners Signature: Notes
it e c l e v e l 2 n v q in h a irdr e s s in g
49
QCF Unit number L/600/1004
o p tion a l U N I T | it e c l e v e l 2 n v q di p l o m a in h a irdr e s s in g
Plait and twist hair –
ITEC Unit number 511 (NOS GH13)
What this unit is about
This unit is about using plaiting and twisting techniques to achieve a variety of different looks. A high degree of manual
dexterity will be necessary.
The main outcomes of this unit are:
1.Maintain effective and safe methods of working when plaiting and twisting
2.Plait and twist hair
3.Provide aftercare advice
Evidence requirements
1.Simulation is not allowed for any performance evidence within this unit.
2.You must practically demonstrate in your everyday work that you have met the standard for using plaiting and twisting
techniques.
3.Your Assessor will observe your performance on at least 4 occasions. Each occasion must be of a different look.
4.From the range, you must show that you have:
n used all the products
n c reated all the types of plaits and twists
n taken into account all the factors
n given advice covering all the areas.
5.It is likely most evidence of your performance will be gathered from the observations made by your assessor but you may
be required to produce other evidence to support your performance if your assessor has not
been present.
What you must do (Performance Criteria)
In order to perform this unit successfully you must:
1.Maintain effective and safe methods of working when plaiting and twisting by
a)ensuring your client’s clothing is effectively protected throughout the service
b)wearing personal protective equipment, if required
c) positioning your client to meet the needs of the service
d)without causing them discomfort ensuring your own posture and position whilst working minimises fatigue and the risk of
injury
e)keeping your work area clean and tidy throughout
the service
f) using working methods that
nm
inimise the risk of damage to tools
nm
inimise the wastage of products
n minimise the risk of cross-infection
n make effective use of your working time
n ensure the use of clean resources
n minimise the risk of harm or injury to yourself and others
g)ensuring your personal standards of health and hygiene minimise the risk of cross-infection, infestation and offence to
your clients and colleagues
h)completing the plaiting and twisting service within a commercially viable time.
2.Plait and twist hair by
a)confirming with your client the look agreed at consultation prior to and during the service
b)controlling your tools to minimise the risk of damage to the hair and scalp, client discomfort and to achieve the desired
look
50
it e c l e v e l 2 n v q in h a irdr e s s in g
c)parting the sections cleanly and evenly to achieve the direction of the plait(s) and twists
d)effectively securing any hair not being plaited or twisted to keep your section clearly visible
e)maintaining a suitable and even tension throughout the service
f)effectively controlling and securing your client’s hair throughout the plaiting and twisting processes, taking account of
factors influencing the service
g)applying suitable products, when necessary, at the right time in the process to achieve the style requirements
h)consulting with your client during the service to ensure the tension is comfortable
i)adjusting the tension of plaits and/or twists, when necessary, avoiding damage to the hair and minimising discomfort to
your client
j)ensuring the direction and balance of the finished plait(s) and/or twists achieves the desired look
k)confirming your client’s satisfaction with the finished look.
QCF Unit number L/600/1004
it e c l e v e l 2 n v q di p l o m a in h a irdr e s s in g | o p tion a l U N I T
3. Provide aftercare advice by
a)giving advice and recommendations accurately and constructively
b)giving your client suitable advice on the maintenance of their style and hair condition.
Performance 1
Date:
Assessors Signature: Performance 3
Date:
Assessors Signature: Performance 2
Date:
Assessors Signature: Performance 4
Date:
Assessors Signature: it e c l e v e l 2 n v q in h a irdr e s s in g
51
QCF Unit number L/600/1004
o p tion a l U N I T | it e c l e v e l 2 n v q di p l o m a in h a irdr e s s in g
What you must cover (Range)
Page ref.
1. Products are
a) sprays
b) serums
c) gels
2. Plaits and twists are
a) multiple cornrows
b) French plait
c) fishtail plait
d) two strand twists
e) flat twists
Page ref.
3.
a)
b)
c)
d)
e)
f)
g)
Factors are
hair density
hair texture
face and head shape
hair elasticity
hair length
scalp condition
desired look
4. Advice covers
a) suitable home care products and their use
b) how to remove plaits and twists
What you must know
To perform this unit successfully, you will need to know and understand:
Salon and legal requirements
1.your salon's requirements for client preparation
2.your own responsibilities under the current Control of Substances Hazardous to Health Regulations in relation to the use
of products for plaiting and twisting
How to work safely, effectively and hygienically when plaiting
3.what is contact dermatitis and how to avoid developing it whilst carrying out plaiting and twisting services
4.the range of protective clothing that should be available for clients
5. why it is important to use personal protective equipment
6. the type of personal protective equipment available
7.how the position of your client and yourself can affect the desired outcome and reduce fatigue and the risk of injury
8. the importance of positioning equipment for ease of use
9. why it is important to keep your work area clean and tidy
10.methods of working safely and hygienically and which minimise the risk of cross-infection and cross-infestation
11. the importance of personal hygiene
12.methods of cleaning, disinfecting and/or sterilisation used in salons
13.the importance of using bands for professional use
Effects on the hair of plaiting and twisting
14.the potential consequences of excessive tension on the hair
15. what is traction alopecia
16.how to identify the signs of traction alopecia
17.the physical effects on the hair structure of plaiting
and twisting
Plaiting and twisting techniques
18.how hair texture affects the plaiting process and styling possibilities
19.how to create cornrows, a French plait, two strand twists, fishtail plaits and flat twists
20.the importance of sectioning hair accurately when plaiting and twisting
21.methods of securing the completed plaits and twists
22.how to handle the hair when plaiting and twisting to maintain a correct and even tension
23.how to adjust the tension of plaits and twists
24.how the factors in the range influence the choice and direction of plaited or twisted style
52
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Products and their use
25.the types of products available for use with plaits and twists
26.when and why you would use the types of products in the range
27.the importance of using products economically
28.the manufacturers’ instructions relating to the use of the products in the range
Aftercare advice for clients
29.products for home use that will benefit the client and those to avoid and why
30.how lifestyle can influence their choice of style (eg active sports, career and job requirements)
31.the removal requirements for plaits and twists
QCF Unit number L/600/1004
it e c l e v e l 2 n v q di p l o m a in h a irdr e s s in g | o p tion a l
Communication
32.how to give effective advice and recommendations to clients.
Knowledge covered by:
MCQ
Date:
Assessors Signature: Assignment
Date:
Oral questions
Date:
Learners Signature: it e c l e v e l 2 n v q in h a irdr e s s in g
53
QCF Unit number D/600/1217
o p tion a l U N I T | it e c l e v e l 2 n v q di p l o m a in h a irdr e s s in g
Perm and neutralise –
ITEC Unit number 512 (NOS GH14)
What this unit is about
This unit is about carrying out basic perming and neutralising services to the satisfaction of your client. You will be required
to demonstrate a number of winding techniques and the ability to conduct a range of tests on hair.
This unit applies to both hairdressing and barbering salons.
The main outcomes of this unit are:
1.Maintain effective and safe methods of working when perming and neutralising hair
2. Prepare for perming and neutralising
3. Perm and neutralise hair
4. Provide aftercare advice
Evidence requirements
1.Simulation is not allowed for any performance evidence within this unit.
2.You must practically demonstrate in your everyday work that you have met the standard for perming and neutralising hair
3.Your Assessor will observe these aspects of your performance on at least 3 occasions. 2 of the observed perms must be
carried out on a full head.
4.From the range, you must show that you have:
n used all the products
n questioned clients on all the areas of contra-indication
n carried out all tests in the range
n taken into account all the factors
n carried out all the types of sectioning techniques
n given all the advice.
5.It is likely most evidence of your performance will be gathered from the observations made by your assessor but you may
be required to produce other evidence to support your performance if your assessor has not been present
What you must do (Performance Criteria)
In order to perform this unit successfully you must:
1.Maintain effective and safe methods of working when perming and neutralising hair by
a)ensuring your client’s clothing is effectively protected throughout the service
b)wearing personal protective equipment when using perming and neutralising chemicals
c)positioning your client to meet the needs of the service without causing them discomfort
d)ensuring your own posture and position whilst working minimises fatigue and the risk of injury
e)keeping your work area clean and tidy throughout the service
f)removing waste immediately at the end of the perming and neutralising service
g)using working methods that
n minimise the wastage of products
n minimise the risk of cross-infection
n make effective use of your working time
n ensure the use of clean resources
n minimise the risk of harm or injury to yourself and clients
n e nsuring your personal standards of health and hygiene
h)minimise the risk of cross-infection, infestation and offence to your clients and colleagues
i)using equipment that is safe and fit for purpose
54
it e c l e v e l 2 n v q in h a irdr e s s in g
j)promptly identifying and reporting any products that need re-ordering to the relevant person
k)completing the perming and neutralising service within a commercially viable time
l)completing client records so that they are accurate, easy to read and up-to-date.
2. Prepare for perming and neutralising by
a)asking your client appropriate questions to identify if they have any contra-indications to perming services
b)accurately recording your client's responses to questioning
c)conducting all necessary tests following manufacturers’ instructions and recognised industry procedures
d)recording the outcomes of tests accurately on the client’s record card
e)seeking assistance from the relevant person when contra-indications and/or reactions to tests cause doubts as to the
suitability of the service for your client
f)choosing products, tools and equipment based on the results of necessary tests, consultation with your client and factors
influencing the service
g) preparing products following manufacturers’ instructions
h)effectively protecting your client’s hair and skin prior to perming.
QCF Unit number D/600/1217
it e c l e v e l 2 n v q di p l o m a in h a irdr e s s in g | o p tion a l U N I T
3. Perm and neutralise hair by
a)using products and techniques taking into account factors influencing the service
b) sectioning and winding the hair cleanly and evenly to achieve the desired look
c)securing effectively any hair not being wound so as to keep the section clearly visible when required
d)taking meshes of hair which suit the size of the perm rod
e)maintaining an even tension throughout the winding process
f)ensuring all wound perm rods sit on their own base
g)following manufacturers’ instructions accurately when
n applying perming lotion and neutralisers evenly to all wound hair
nm
onitoring and timing the development of the perming and neutralising processes
n applying suitable conditioners, if necessary
h)confirming the required degree of curl has been achieved by taking development test curls at suitable times throughout
the perming process
i)ensuring the water temperature and flow suit your client's hair and scalp and comfort needs
j)leaving the hair free of perm lotion when the desired degree of curl is achieved
k)removing excess moisture before neutralising without disturbing the wound hair
l)removing the perm rods without disturbing the curl formation
m)leaving the hair free of neutraliser after the final rinse
n)identifying any problems during the perming and neutralising processes and resolving them within the limits of your own
authority to do so
o)referring problems you cannot resolve to the relevant person promptly
p)achieving the correct degree of curl necessary for the final, desired look.
4. Provide aftercare advice by
a)giving advice and recommendations accurately and constructively
b)giving your client suitable advice on the maintenance of their perm.
Performance 1
Date:
Assessors Signature: Performance 3
Date:
Assessors Signature: Performance 2
Date:
Assessors Signature: it e c l e v e l 2 n v q in h a irdr e s s in g
55
QCF Unit number D/600/1217
o p tion a l U N I T | it e c l e v e l 2 n v q di p l o m a in h a irdr e s s in g
What you must cover (Range)
Page ref.
1.
a)
b)
c)
d)
e)
Products are
barrier cream
pre-perm treatments
perm lotions
neutralisers
post-perm treatments
2. Contra-indications are
a)history of previous allergic reaction to perming products
b) other known allergies
c) skin disorders
d) incompatible products
e) medical advice or instructions
3.
a)
b)
c)
d)
Tests are
elasticity
porosity
incompatibility
skin
Page ref.
4. Factors are
a) temperature
b)direction and degree of movement
required
c) hair condition
d) hair texture
e) hair length
f) hair density
5.
a)
b)
c)
Sectioning techniques are
directional
9 section
brick
6.
a)
b)
c)
d)
Aftercare advice covers
suitable aftercare products and their use
use of heated styling equipment
time interval between services
the effect of perming on other services
What you must know
To perform this unit successfully, you will need to know and understand:
Salon and legal requirements
1. your salon's requirements for client preparation
2.your salon's expected service times for basic perming and neutralising
3.when and how to complete client records
4.your salon's and legal requirements for disposal of waste materials
5.your own limits of authority for resolving perming and neutralising problems
6.the person to whom you should report problems you cannot resolve
7.your responsibilities under current Data Protection legislation
8.your own responsibilities under the current Control of Substances Hazardous to Health Regulations in relation to the use
of perming and neutralising products
9.your responsibilities under the current Electricity at Work Regulations
How to work safely, effectively and hygienically when perming and neutralising
10.what is contact dermatitis and how to avoid developing it whilst carrying out perming services
11.the range of protective clothing and products that should be available for clients
12.the type of personal protective equipment available
13.why it is important to use personal protective equipment
14.how the position of your client and yourself can affect the desired outcome and reduce fatigue and the risk of injury
15.why it is important to position your tools and equipment for ease of use
16.the safety considerations which must be taken into account when perming and neutralising
17.why it is important to keep your work area clean and tidy
18.methods of working safely and hygienically and which minimise the risk of cross-infection and cross-infestation
19.the importance of personal hygiene
20.why it is important to check electrical equipment used to aid the perming process
21.methods of cleaning, disinfecting and/or sterilisation used in salons
22.the importance of questioning clients to establish any contra-indications to perming services
23.why it is important to record client responses to questioning
24.the legal significance of client questioning and the recording of clients' responses to questioning
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it e c l e v e l 2 n v q in h a irdr e s s in g
Tests and testing
25.the types and purposes of tests
26.when and how tests should be carried out and the expected results
27.how the results of tests can influence the perming service
28.potential consequences of failing to test
29.the courses of action to take in the event of adverse reactions to tests (eg the type of reactions you need to report to
another, more senior person)
30.why it is important to record test results
Basic science
31.the effects of perm lotions and neutralisers on the hair structure
32.how temperature affects the perming process
33.the importance of accurate timing and thorough rinsing of products
34.the importance and effects of restoring the hair’s pH balance after the perming and neutralising process
35.the importance of considering water temperature during the neutralising process
36.how the factors in the range can affect your choice of perming and neutralising products
37.how and why the contra-indications in the range can affect the delivery of perming services
Products, equipment and their use
38.the types of equipment used during the perm development process
39.the manufacturers’ instructions for the specific perming and neutralising products in your salon
40.when and why it is important to use pre-perm treatments
41.the different types and uses of available perm lotions and neutralisers
42.the types and uses of post-perm conditioners
43.the importance of using products economically
Perming and neutralising techniques and problems
44.when to use the types of sectioning techniques listed in the range and why
45.the factors that influence the use of different sized perm rods
46.method of checking curl development
47.methods of application of perming lotions and neutralising agents
48.types and causes of problems that can occur during the perming and neutralising processes
49.methods of resolving perming problems
Aftercare advice for clients
50.products for home use that will benefit the client and those to avoid and why
51.how the continual use of heated equipment can affect permed hair
52.recommended time intervals between perming and other services
53.how lifestyle factors can affect the hair (eg swimming, time necessary for hair maintenance)
54.how perming can affect other services (eg the need for regular cutting, effect on colour services)
Communication
55.how to give effective advice and recommendations to clients.
QCF Unit number D/600/1217
it e c l e v e l 2 n v q di p l o m a in h a irdr e s s in g | o p tion a l U N I T
Knowledge covered by:
MCQ
Date:
Assessors Signature: Assignment
Date:
Oral questions
Date:
Learners Signature: it e c l e v e l 2 n v q in h a irdr e s s in g
57
QCF Unit number D/600/1007
o p tion a l | it e c l e v e l 2 n v q di p l o m a in h a irdr e s s in g
Attach hair to enhance a style –
ITEC Unit number 513 (NOS GH15)
What this unit is about
This unit is about the skills required to attach and remove pieces of added human hair to an existing style using pre-prepared
and pre-packaged pieces of hair, which are designed to last up to 24 hours (eg clip ons) and from 24 hours to 4 weeks (eg
self adhesive pieces).
These methods are used to enhance a style by increasing volume and adding colour. The ability to blend added hair into the
existing style using basic cutting techniques is required.
The main outcomes of this unit are:
1.Maintain effective and safe methods of working when attaching hair
2.Plan and prepare to attach hair
3. Attach and blend pieces of hair
4. Remove pieces of hair
5. Provide aftercare advice
Evidence requirements
1.Simulation is not allowed for any performance evidence within this unit.
2.You must practically demonstrate in your everyday work that you have met the standard for attaching hair to enhance a
style.
3.Your Assessor will observe your performance on at least 2 occasions, which must include a removal of extensions.
4.From the range, you must show that you have:
n used both types of attachment systems
n taken account of all the factors
n taken into account all the contra-indications
n carried out all the tests
n given all the types of advice.
5.It is likely most evidence of your performance will be gathered from the observations made by your assessor but you may
be required to produce other evidence to support your performance if your assessor has not been present.
6.It is likely most evidence of your performance will be gathered from the observations made by your assessor but you may
be required to produce other evidence to support your performance if your assessor has not been present.
What you must do (Performance Criteria)
In order to perform this unit successfully you must:
1.Maintain effective and safe methods of working when attaching hair by
a)ensuring your client’s clothing is effectively protected throughout the service
b)wearing personal protective equipment, when required
c)positioning your client to meet the needs of the service without causing them discomfort
d)ensuring your own posture and position whilst working minimises fatigue and the risk of injury
e)keeping your work area clean and tidy throughout the service
f)sequencing your work in a way that is suitable for the attachment system used, the style and ease of working
g)using working methods that
n minimise the risk of damage to tools and equipment
n minimise the wastage of products
n minimise the risk of cross-infection
n make effective use of your working time
n ensure the use of clean resources
n minimise the risk of harm or injury to yourself and others
h)ensuring your personal standards of health and hygiene minimise the risk of cross-infection, infestation and offence to
your clients and colleagues
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i)using tools and equipment that are safe and fit for the purpose
j)completing the attachment of hair within a commercially viable time
k)completing client records so that they are accurate, easy to read and up-to-date.
2. Plan and prepare to attach hair by
a)accurately identifying any factors that may affect the service
b)asking your client appropriate questions to establish any known contra-indications to the hair attachment service
c)accurately recording your client’s responses to questioning
d)conducting a range of tests on your client’s hair and skin following manufacturer’s instructions and recognised industry
procedures
e)reporting problems to the relevant person(s) when contra-indications cause doubts as to the suitability of the service for
the client
f)selecting and using added hair which is:
i. of a suitable texture
ii. of a suitable colour
iii. of a suitable length
iv. of a suitable width
g)preparing the added hair to meet the manufacturer’s instructions, when required
h)preparing your client’s hair in a way suitable for the technique to be used.
3. Attach and blend pieces of hair by
a)confirming with your client the look agreed at consultation prior to starting the service
b)parting the sections cleanly and evenly to meet the requirements of the attachment system to be used
c)sectioning the hair in a way that will allow the added hair to lie in the direction required
d)securing any hair not being extended to keep your section clearly visible
e)ensuring added hair is secure and the point of attachment is hidden
f)adding hair in a way that takes into account the factors influencing the service and avoiding potential damage to the
client’s hair
g)maintaining a suitable and even tension throughout the process
h)checking the comfort of your client at regular intervals throughout the service
i)giving suitable reassurance to your client, if necessary
j)adapting your cutting techniques to take account of factors which influence working on added hair
k)identifying and reporting any problems occurring during the service to the relevant person(s)
l)ensuring, on completion, that the added hair is blended with the client’s own hair in a way to achieve the style
enhancement agreed with the client.
4. Remove pieces of hair by
a)removing pieces of hair following manufacturer’s instructions
b)using the correct products to remove extensions avoiding damage to your client’s hair
c)using the correct tools effectively, if required, minimising damage to your client’s hair
d)leaving your client’s hair free of product build up and debris prior to shampooing
e)leaving your client’s hair clean and prepared ready for the next service.
5. Provide aftercare advice by
a)giving advice and recommendations accurately and constructively
b)giving your clients suitable advice on the maintenance of the added hair and style.
QCF Unit number D/600/1007
it e c l e v e l 2 n v q di p l o m a in h a irdr e s s in g | o p tion a l
Performance 1
Date:
Assessors Signature: Performance 2
Date:
Assessors Signature: it e c l e v e l 2 n v q in h a irdr e s s in g
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QCF Unit number D/600/1007
o p tion a l | it e c l e v e l 2 n v q di p l o m a in h a irdr e s s in g
What you must cover (Range)
Page ref.
1.Attachment systems are
a)those designed to last up to 24 hours
b)those designed to last from 24 hours to 4 weeks
2. Factors are
a) attachment method
b) direction and fall of the added hair
c) the quantity of added hair
d)the need to blend client’s hair and
added hair
e) head and face shape
f) hair growth pattern
g) hair texture
h) hair density
i) hair elasticity
j) evident hair damage
k) traction alopecia
l) possibilities for style change
Page ref.
m) lifestyle
n) hairstyle
3. Contra-indications are
a) skin sensitivities
b) history of previous allergic reactions
c) hair and scalp disorders
d) medical advice or instructions
4. Tests are
a) pull
b) elasticity
c) skin
5. Advice covers
a) suitable homecare products and their use
b) hair care
c) how to maintain their style
What you must know
To perform this unit successfully, you will need to know and understand:
Salon and legal requirements
1.your salon's requirements for client preparation
2.your salon's expected service times for attaching pieces of hair
3.your salon’s and legal requirements for disposal of waste materials
4.your responsibilities under the current Electricity at Work Regulations
How to work safely, effectively and hygienically when attaching pieces of hair
5.what is contact dermatitis and how to avoid developing it whilst carrying out hair attachment services
6.the range of protective clothing that should be available for clients
7.the type of personal protective equipment that should be available and used by yourself
8.why it is important to use personal protective equipment
9.why it is important to protect clients from hair clippings
10.how the position of your client and yourself can affect the desired outcome and reduce fatigue and the risk of injury
11.the safety considerations which must be taken into account when attaching pieces of hair (eg possible reaction to
adhesives and removal solutions, traction alopecia)
12.why it is important to avoid cross-infection and infestation
13.why it is important to keep your work area clean and tidy
14.methods of cleaning, disinfection and/or sterilisation used in salons
15.methods of working safely and hygienically and which minimise the risk of cross-infection and cross-infestation
16.the correct use and maintenance of tools and equipment
17.the importance of personal hygiene
18.the importance of questioning clients to establish any contra-indications to hairdressing services
19.why it is important to record client responses to questioning
20.the legal significance of client questioning and of recording the client’s responses.
Tests and testing
21.the types and purposes of tests
22.the importance of following manufacturers’ instructions for testing
23.the methods of and reasons for conducting pull tests
24.when and how tests should be carried out and the expected results
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25.how the results of tests can influence all aspects of the service
26.potential consequences of failing to carry out tests
27.the courses of action to take in the event of adverse reactions to tests (eg what type of reactions you must report to
other, more senior people)
28.why it is important to record test results
Hair, scalp and skin
29.the factors that must be taken into consideration prior to attaching pieces of hair (eg hair density, hair, scalp and skin
disorders, etc.)
30.the average rate of hair growth
31.the potential consequences of excessive tension on the hair
32.how to identify the signs of traction alopecia
33.how the contra-indications in the range can affect the provision of the service (eg hair loss and excessive thinning,
eczema, psoriasis, allergies etc.)
Preparation requirements
34.the manufacturer's instructions for preparation of
added hair
35.how the client’s hair should be prepared for each of the hair attachment systems in the range
36.how to conduct an examination of the hair and scalp to recognise factors that may affect the service
37.how to estimate the length of time the hair attachment processes in the range are likely to take
Hair attachment systems
38.how the intended style can affect the hair attachment process
39.how the attachment systems in the range secure added hair into the client’s hair
40.the advantages and disadvantages of the methods of attachment in the range
41.tools and equipment necessary for each attachment system in the range and how these are used
42.the generally accepted sequences of working for the hair attachment systems in the range
43.why it is important to maintain a correct and even tension when attaching hair
Cutting techniques when working with extensions
44.why and how freehand blending cutting techniques should be adapted when hair extensions are present
Aftercare advice for clients
45.how to correctly detangle hair from point to root using specialised combs and brushes
46.the importance of following manufacturer’s instructions when shampooing and conditioning the hair
47.products for home use that will benefit the client and those to avoid and why
48.how to protect the hair when sleeping and why
49.how lifestyle can affect the client’s choice of style (eg active sports, career requirements)
50.how the use of artificial hair can affect styling possibilities
51.how to maintain their agreed style
52.how long the hair extensions can be expected to last
53.removal requirements for attached hair
Communication
54.how to give effective advice and recommendations to clients
55.how to help relieve client anxieties in a reassuring way.
QCF Unit number D/600/1007
it e c l e v e l 2 n v q di p l o m a in h a irdr e s s in g | o p tion a l
Knowledge covered by:
MCQ
Date:
Assessors Signature: Assignment
Date:
Oral questions
Date:
Learners Signature: it e c l e v e l 2 n v q in h a irdr e s s in g
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Notes
Notes
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it e c l e v e l 2 n v q di p l o m a in h a irdr e s s in g
Notes
Notes
it e c l e v e l 2 n v q in h a irdr e s s in g
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