MAS Academy
Public Programme for 2014
For registration and further enquiries kindly contact us at :
Malaysia Airlines Academy
No. 2, Jalan SS7/13, Kelana Jaya,
47301 Petaling Jaya, Selangor Darul Ehsan, Malaysia.
Tel: 603-78007420/7487/7433/7692, Fax: 603-78043144
Email: [email protected]
Payments details :CIMB Bank a/c : 1414-0008215-05-8
Payment slip to be emailed to :[email protected]
PROFESSIONAL IMAGE & GROOMING
OVERVIEW
Grooming is about projecting one’s self in a manner that is pleasing and can be defined as
care for one’s personal appearance, hygiene and clothing. Our body is a work of art,
sculptured with distinct details, measurements and dimensions. As more people enter the
corporate world, it is important to be groomed in a manner that people enter the corporate
world, it is important to be groomed in a manner that be beneficial to the advancement of their
careers, and that will enhance their confidence to deal with the challenges presented to them
in highly competitive and pressured environment.
METHODLOGY
This program includes classroom lectures and group discussion.
COURSE OBJECTIVE
At the end of this course, participants would understand and apply professional grooming and
deportment, apply proper skincare and makeup techniques, improve and internalize
professional business etiquette and mannerism and improve self confidence through enhanced
interpersonal skills and communication
COURSE HIGHLIGHTS
COURSE HIGHLIGHTS
DAY 1
DAY 2
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Introduction
Your personal Image
Power of image
Grooming for success
Professional Dress Code
Skin, Face and Feature Analysis
Professional Business Attire
Body Care
Skin Care Regime (Practical)
Basic and Intense Make-Up Application (female)
Business Interaction
Character understanding
Dining Etiquette
Etiquette Lunch
Facial Expressions and Body Language
Deportment
Debrief & Closing
TARGET AUDIENCE
Front liners, Customer Service Agents, Anyone in a customer – related role who wishes to acquire
skills and understand concepts of image and grooming that will enable them to project the
company image effectively
COURSE DATE
27-28 Jan, 10-11 & 17-18 Feb, 12-13 & 24-25 Mar, 14-15 & 23-24 Apr, 07-08 & 26-27 May
and 09-10, 19-20 & 25-26 Jun 14.
DURATION
2 Days
COURSE FEE
RM1,200.00 per participant
DANGEROUS GOODS REGULATIONS
OVERVIEW
The dangerous goods regulations is designed to equip people in the transportation industry
with the knowledge of how to transport dangerous goods safely, with reference to IATA
Dangerous Goods Regulation manual. This is a DCA regulated program.
METHODOLOGY
This program includes classroom lectures, group discussions, video shows, case study and
group presentations and other activities to provide high impact learning.
PROGRAM OBJECTIVES
At the end of this program, participants will be able to identify and classify the nine classes,
pack, mark and label DG correctly, prepare the necessary documentation and apply the country
and airline regulations accordingly
PROGRAM HIGHLIGHTS
• Explain the basis of the Regulations’
• Outline Shippers and Operators responsibility and
training requirements
• Ascertain that certain Dangerous Goods are
forbidden and some are restricted for air transport
• Apply the State and Operator variations
• Identify the 9 classes of dangerous goods and apply
the principles of packing groups
• Outline the method used by Shippers to classify
dangerous goods
• Identify the class and quantity limit per
package of dangerous goods
• Apply the packing requirements
• Mark and label packages
• Complete the Shippers’ Declaration for
Dangerous Goods and the Airwaybill
• Accept, handle and load dangerous goods
• Apply the general emergency procedures
in the event of a dangerous goods
accident or incident
TARGET AUDIENCE
All level staff in operational level who deal in logistic and transportation of goods for the company
such as Freight Forwarders, Shippers, Airline personnel and ground handling agents
PROGRAM DATE
17-21 Feb, 03-07 Mar (PEN), 07-11 Apr, 05-09 May, 09-13 Jun (PEN), 25-29 Aug,
08-12 Sep, 13-17 Oct (PEN) and 10-14 Nov 2014
DURATION
5 Days
COURSE FEE
RM1950 per participant
DANGEROUS GOODS REGULATIONS REFRESHER
OVERVIEW
This program revisits the elements learned during the Dangerous Good Regulations courses.
ICAO requirements make it mandatory that this program be attended at least every 24months
by those who have already completed the Dangerous Goods Regulations course. It is
mandatory requirement for all personnel holding a certificate .
METHODOLOGY
. This program includes classroom lectures, group discussions, video shows, case study and
group presentations and other activities to provide high impact learning.
PROGRAM OBJECTIVES
At the end of this course, participants would be able to list:• Identify the changes in the Regulations
• Apply the changes correctly
• Handle outstanding issues of the problems encountered in the handling of Dangerous Goods
PROGRAM HIGHLIGHTS
• Define dangerous goods
• Give examples of forbidden, hidden dangerous
goods, dangerous goods allowed on passengers
and dangerous goods allowed as cargo
• List the 9 classes dangerous goods
• List some General Packing Requirements
• Recognize DG markings and labels
• Explain storage and loading procedures
• Apply Emergency Procedures
• List the main documents involved in the carriage of
dangerous goods
TARGET AUDIENCE
All level staff in operational level who deal in logistic and transportation of goods for the company
such as Freight Forwarders, Shippers, Airline personnel and ground handling agents
PROGRAM DATE
21-22 Jan, 04-05 Feb (KCH), 26-27 Feb, 11-12 Mar (PEN), 01-02 Mar (BKI),15-16 Mar ,
19-20 May, 02-03 Jun (KCH), 23-24 Jun (PEN), 20-21 Aug, 03-04 Sep, 08-09 Oct (PEN),
17-18 Nov and 03-04 Dec 2014
DURATION
2 Days
COURSE FEE
RM1,000 per participant
DANGEROUS GOODS AWARENESS
OVERVIEW
The dangerous goods regulations is designed to equip people in the transportation industry
with the knowledge of how to transport dangerous goods safely, with reference to IATA
Dangerous Goods Regulation manual. This is a DCA regulated program.
METHODOLOGY
This program includes classroom lectures, group discussions, video shows, case study and
group presentations and other activities to provide high impact learning.
PROGRAM OBJECTIVE
At the end of this course, participants would understand the basic airline business and would be
able to support the business for it’s success.
PROGRAM HIGHLIGHTS
• General Philosophy
• Limitations
• Classification
• General Packing Requirements
• Marking and Labeling of Packages
• Storage and Loading Procedures
• Documentation used for DG shipments
• Emergency Procedures
TARGET AUDIENCE
All level staff in operational level who deal in logistic and transportation of goods for the company
such as Freight Forwarders, Shippers, Airline personnel and ground handling agents
.PROGRAM DATE
10 Feb, 14 Apr, 09 Jun, 11 Aug, 13 Oct & 8 Dec 2014
DURATION
1 Day
COURSE FEE
RM500 per participant
AIRFREIGHT SKILLS
OVERVIEW
In today’s business environment is changing faster than ever and the airfreight industry is no
exception. This course will equip new entrants to the airfreight industry with the necessary
tools and skills and will upgrade the knowledge of those already in the industry
METHODOLOGY
This program includes classroom lectures, forums and other activities to provide high impact
learning. This course is conducted in a friendly but firm environment using various modern
training aids through lectures, discussions, case study and written exercises.
PROGRAM OBJECTIVES
At the end of this course, participants would be able to :
• Outline trends in the cargo world today
• Identify the various geographical areas
• Explain common airfreight terms
•,Accept cargo according to procedures
• List the main general conditions of carriage
• Compute airfreight and related charges
•,Execute an airway bill correctly
PROGRAM HIGHLIGHTS
• The Air Cargo Transport Logistics Industry of Today
• Air cargo tools and terminology
• Procedures on preparation of various types of Cargo for
• Export including general cargo, perishables, livestock,
dangerous goods etc.
• The Airway bill, Conditions of Contract
• Air Cargo Tariff including General Cargo Rate, Class Rates,
Specific Commodity Rates.
• Basic Loading Principles
• Delivery Procedures
• Customer Service
TARGET AUDIENCE
All level staff in operational level who deal in logistic and transportation of goods for the company
.
PROGRAM DATE
17-21 Mar, 20-26 May (PEN), 16-30 Jun, and 22-26 Sep 2014
DURATION
5 Days
COURSE FEE
RM1950 per participant
AIRLINE BUSINESS COURSE 100 (ABC 100)
OVERVIEW
The Airline Business Course100 provides an opportunity to learn and practice a full range of
airline management skills and tools and to understand the inter-related variables involved.
This course will expose you on the role of other departments and how to integrate and plan
across departmental boundaries. You will gain a thorough understanding of the factors
affecting airline success and profitability to achieve desired goal and results
METHODLOGY
This program includes classroom lectures and group discussion.
COURSE OBJECTIVE
At the end of this course, participants would understand the basic airline business and would be
able to support the business for it’s success.
COURSE HIGHLIGHTS
Part 1 : Overview
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Airline Industry – characteristics
International Aviation and Government
Regulations
Evolution and development of the industry
Aircraft manufacturers
Part 2 : Airline Organizational Structure
 Staff Functions
 Line Functions
 Various departments
Part 4 : Airline Economics
 Airline Costs
 Basic calculations
 Basic Financial Ratios
Part 5 : Marketing, Distribution, New
Technologies, LCC
 Marketing and the customer
 Product Distribution
 New Technologies / LCC
Part 3 : Basic Airline “Must Knows”
 Understanding Passenger Traffic Flows
 Schedule, non-schedule carriers
 Data Source
TARGET AUDIENCE
All level staff in related to airline industries.
COURSE DATE
10-11 Mar, 07-08 Apr, 02-03 Jun, 11-12 Aug, 13-14 Oct & 01-02 Dec 2014
DURATION
2 Days
COURSE FEE
RM1,200.00 per participant
MICROSOFT EXCEL 2007 ( BASIC )
OVERVIEW
Microsoft Excel 2007 is a powerful electronic spreadsheet program that helps you document
and manage complex numerical data. It is designed for use on a personal computer and
primarily used as a financial modeling package such as cash flow forecasting, budgeting and
sales reporting
METHODLOGY
This program includes classroom lectures and hands on
COURSE OBJECTIVE
At the end of this course, participants will be able to create spreadsheet program, perform
calculation, create chart and use of basic features of Excel 2007
COURSE HIGHLIGHTS
• Apply MS Excel 2007 basic formatting
• Perform calculations using basic formula and
functions
• Print worksheets
• Create chart
TARGET AUDIENCE
Any working individual who wishes to acquire Excel basic skills
COURSE DATE
04 Feb, 05 Mar, 08 Apr, 06 May, 03 Jun, 02 Sep 2014
DURATION
1 day
COURSE FEE
RM 200 per participant
MICROSOFT EXCEL 2007 INTERMEDIATE COURSE
OVERVIEW
This course Microsoft Excel 2007 is a powerful worksheet program that will equip learners with
knowledge and skills required to accomplish common Excel 2007 tasks efficiently and to
prepare students for certification as Proficient Users of Excel 2007
METHODLOGY
This program includes classroom lectures and hands on
COURSE OBJECTIVE
At the end of this course, participants would learn all aspects of Data Base from creating, learn
lookup function, financial function, logical function to help you in decision making and also learn
to protect your worksheet.
COURSE HIGHLIGHTS
• Creating Data Base (List)
• Use data forms to create records, update
records and search for data
• Managing your Excel Database
• Use grouping and outlines to hide a column in
a worksheet
• Database Functions
• Sorting your database
• Perform a multiple sort
• Using Advanced Sorting
• Filter Data
• Using Advanced Filtering
• Using Vlookup Functions
• Using Name Range
• Protection
• Logical Function
• Data Tables for Decision Making
• Recognize how Excel uses financial
and date function
• To calculate the future value of an
investment and display the present
date and time in a worksheet
• Insert an object and recognize how
Excel uses Auto Shapes
• Advanced Formatting
TARGET AUDIENCE
Any working individual who wishes to acquire Excel skills. A prerequisite of this course, will be
participants who are proficient in basic excel
COURSE DATE
06 Feb, 07 Mar, 10 Apr , 08 May, 05 Jun & 04 Sep 2014,
DURATION
1 day
COURSE FEE
RM 200 per participant
WORLD TRACER MANAGEMENT PROGRAM ( BASIC)
OVERVIEW
This program is the ultimate goal of airline baggage handling to ensure passengers’ baggage
are put on the correct flights and restored to them in a timely manner.
By learning the program, tracing system such as WORLD TRACER are powerful tools which
can be used by the baggage handling services of airlines to make their work efficient and
effective
METHODLOGY
This program is highly practical and participative with extensive individual and group excercises
as well as its lecture is reinforced using computer, real time transactions, white board, display,
diagrams and quizzes
PROGRAM OBJECTIVE
At the end of this course, participants will be experiencing real time baggage handling
information and on completion, they will be able to :• Understand baggage flow processes and handling procedures
• Make entries to the system describing found baggage, missing baggage, forward baggage
and damage baggage
• Retrieve information ( files and reports ) from the system
• Understand type of display from the system and take necessary action
• Understand why baggage is mishandled and know the process of tracing and restorations
• Understand customer’s expectations and improve skills in handling baggage and contribute to
reducing mishandled baggage
PROGRAM HIGHLIGHTS
• Baggage process flow
• Baggage handling procedures
• Reasons for mishandled baggage
• Baggage tracing concepts
• Elements and transactions
• File creation (OHD, AHL and DPR)
• File update, amend, display and CLOFI
• Baggage process flow
• Baggage handling procedures
• Reasons for mishandled baggage
• Baggage tracing concepts
• Elements and transactions
• File creation (OHD, AHL and DPR)
• File update, amend, display and CLOFI
TARGET AUDIENCE
Any working individual who wishes to acquire Excel skills. A prerequisite of this course, will be
participants who are proficient in basic excel
COURSE DATE
24-28 Feb, 17-21 Mar, 16-20 Jun, 22-26 Sep, 13-17 Oct & 17-21 Nov 2014
DURATION
5 days
COURSE FEE
RM 2,000 per participant
EFFECTIVE PRESENTATION SKILLS
OVERVIEW
This course equips learners with the necessary knowledge and skills to deliver effective
business presentation. For their continuous improvement, learners will obtain personalized
feedback on their strengths and areas for improvement when delivering presentations.
METHODLOGY
This program includes classroom lectures and group discussion.
COURSE OBJECTIVE
At the end of this course, participants will be able to plan a presentation according to their
preferences and purpose, prepare and develop effective visual aids to support presentations,
use appropriate body language and gestures to support their verbal communication, interact
and hold the attention of an audience and demonstrate effective presentation skills using the
tools and techniques
COURSE HIGHLIGHTS
• Course & Self Introduction
• What makes a good presentation
• Presentation and Feedback
• Planning, Preparing & Delivering Presentations
• Presentation & Assessment
TARGET AUDIENCE
For all level of executives and managers who have to conduct presentation of reports, proposal
and recommendation effectively
COURSE DATE
11-13 Mar, 17-19 Jun & 11-13 Nov 2014
DURATION
3 Days
COURSE FEE
RM1,200 per participant