The University of Mississippi School of Business Administration Employer and Student Guide to Internships Welcome from the Office of Undergraduate Career Preparation The Office of Undergraduate Career Preparation seeks to complement the academic mission of the University of Mississippi School of Business Administration by preparing our students for career and internship opportunities. We offer a variety of services including: Resume/Cover Letter Review Networking Events Career Advising/Planning Interview Tips Job Search Strategies Business Communications Strengths Assessment Internship Coordination Please feel free to reach out to our Career Preparation team: Ms. Meg (Martha) Barnes, Director of Undergraduate Career Preparation Holman G6 (1st Floor) (662) 915-2406 [email protected] https://www.linkedin.com/in/marthabarnes Mr. Wesley F. Dickens, Coordinator of Career Preparation and Internships Holman G7 (1st Floor) (662) 915-6546 [email protected] https://www.linkedin.com/in/wesleydickens 2|P a g e Table of Contents Employer Guide to Structuring a Meaningful Internship Experience What is the best experiential option for your organization?................................................5 A closer look at a Volunteer…………………………………………………………................................6 A closer look at an Intern……………………………………………………………………………………6 How do employers benefit from an Internship Program?.....................................................6 Writing an Internship Posting Description…………………………………………………………..7 Posting your internship through Ole Miss……………………………………………………………9 The Role of the Office of Undergraduate Career Preparation……………………………….10 Making an Internship Offer………………………………………………………………………………..10 How do student interns benefit from an Internship Program?..........................................11 Learning Goals…………………………………………………………………………………………………..11 Providing an Intern Orientation to your Organization…………………………………………13 Designing your Internship Program……………………………………………………………………13 Role of Internship Supervisor……………………………………………………………………………..14 Paying an Intern………………………………………………………………………………………………...15 Unpaid as Defined by the Department of Labor……………………………………………………15 Other Forms of Benefits……………………………………………………………………………………...15 Insurance Considerations…………………………………………………………………………………...16 Retaining Talent at Your Organization………………………………………………………………...17 Internship Forms Used by the School of Business Administration………………………...17 Mid Term and Final Evaluation…………………………………………………………………………...17 Student Guide to a Successful Internship Experience What is an internship?...........................................................................................................................22 The Difference between an Internship and a Part-time job……………………………..........23 Why Intern?................................................................................................................................................23 Other Types of Experiential Learning………………………………………………….......................24 Getting an Internship………………………………………………………………………………………….25 Resources for Locating Internships……………………………………………………........................26 Applying for Internships…………………………………………………………………………………….32 A Note for International Students………………………………………………………………………..33 Maximizing the Internship Experience………………………………………………………………..34 Keys to Developing a Professional Reputation……………………………………………………..35 Frequently Asked Questions About an Internship………………………………………………..38 Academic Credit Internship……………………………………………………………............................40 3|P a g e Employer Guide to Structuring a Meaningful Internship Experience Dear Employer: Thank you for your interest in supervising and mentoring a School of Business Administration intern. Your participation provides interns the opportunity for both personal and professional growth. Interns and volunteers have been commended for their diligence, work ethic, and professionalism. We are confident that you will find them a welcomed addition to your staff. Please take a moment to review this guide and learn more about expectations for working with interns. This guide will outline the basic fundamentals involved in designing an internship program, and illustrate the benefits of investing in an experiential learning program. Thank you, The Office of Undergraduate Career Preparation Note: The Family Educational Rights and Privacy Act (FERPA) protects the privacy of student education records which includes, but not limited to, the student’s transcripts, GPA, grades, social security number, and academic evaluations. FERPA prohibits the disclosure of a student’s “protected information” to a third party without the student’s consent. This disclosure is prohibited whether it is made by hand delivery, verbally, fax, mail, or electronic transmission. With respect to third parties, even if the initial disclosure of protected information is permissible, FERPA limits the subsequent disclosure of the information by the third party. For purposes of FERPA, at third party includes any individual or organization other than the student or student’s parent(s). A special thanks to the University of Rhode Island and Dr. Kim Stacks for assistance in developing this guide. 4|P a g e Creating a Mutually Beneficial Relationship The rise in global competition for a talented and innovative workforce brings opportunities for employers to gain a competitive edge. What is the best experiential option for your organization? Experiential Learning provides students with direct experience through which they can use analytical skills and reflection to apply new ideas gained from the experience to their classroom learning. Experiential learning includes internships, service learning, and various practicum opportunities. Determine what the best fit your organization is by considering the following definitions: Volunteer is a person who performs a service willingly, without pay or credit in order to support a cause. Service Learning is curriculum‐based emphasizing hands‐on learning while addressing real world concerns. The service experience provides a context for translating discipline based theories into practice. Civic Engagement offers a broad concept of community involvement and awareness that can include service, advocacy, service learning, volunteerism and political participation, with the goal of helping to develop community based knowledge, values and skills. Capstone/Project Based Learning course is the culmination of learning in the major. A student generally works on a single large project‐‐such as a thesis paper or large research project‐‐for the entire semester. Externships (Job Shadow) provide an initial exposure to a career for a brief period of time (such as one day per week or a couple hours per week) by having students “shadow” an experienced employee or professional. Externships may include academic credit when connected to a course. Internships are defined by the National Association of Colleges and Employers (NACE) as: “a form of experiential learning that integrates knowledge and theory learned in the classroom with practical application and skills development in a professional setting. Internships give students the opportunity to gain valuable applied experience and make connections in professional fields they are considering for career paths; and give employers the opportunity to guide and evaluate talent.” In addition, an internship is a semester (fall, spring, summer) in duration, may or may not carry credit, may be paid or unpaid based on the Department of Labor criteria (See Page 15 for DOL Requirements). A Student Employee is a person who is hired to provide services to an organization on a regular basis in exchange for compensation, not for academic credit. This is appropriate when you don’t meet Department of Labor 6 Prong test. 5|P a g e A closer look at a Volunteer A Volunteer might be the best fit for your organization if you are looking for one time assistance at an event or program or if you need a few hours per week of service (unless agreed upon, volunteering is typically limited to 3 – 12 hours per week). Unlike an Internship, the focus of a volunteer position is primarily on the service being completed and the individual or issue receiving that service. An internship will primarily focus on the learning experience of the student and the benefits to the organization/employer are secondary. Service Learning is a balance between the two with equal focus on learning, service and benefits to recipients and providers. A closer look at an Intern Often times an internship is the ideal fit for an individual and employer. An internship is any carefully monitored meaningful learning experience in which an individual has intentional professional goals and reflects actively on what he or she is accomplishing throughout the experience. Developing an internship program is an excellent strategy for investing in your organization’s future successes, often leading to discovering future colleagues and leaders. A typical internship: • • • • • • • • • Includes developing intentional learning objective goals that are structured into the experience and supervised by a professional with relevant and related background in the field. Promotes academic, career and/or personal development. Includes learning objectives, observation, reflection, and evaluation. Balances the intern’s learning goals with the organization’s needs. Typically lasts three months. May be part-time or full-time. Involves industry related and soft skill development. May be carefully monitored and evaluated for academic credit. Provides adequate supervision in a reasonably safe environment with the necessary tools to perform the learning goals agreed upon for the duration of the internship. Includes a designated and insured office space. An internship is not: • • • Unpaid or unsupervised labor. Meant to replace an employee. More than 20% busy work (filing, covering phone, errands). How Do Employers Benefit from an Internship Program? It is important to note that students should be the primary beneficiaries of internships, meaning that they are expecting a meaningful learning experience. One of the more significant advantages to providing internships is the opportunity to select and develop your future talent. You have the opportunity to evaluate and screen potential employees prior to making a full-time position offer, which leads to financial savings. Employers have reported 6|P a g e converting more than half of eligible interns into full-time hires. If hired in a permanent position, previous interns assimilate faster to their new roles and have shorter learning curves than external hires. Interns can: • Provide freedom for professional staff to pursue creative or more advanced projects. • Increase staff retention rate. • Assist an organization in application of the latest strategies and techniques in the field. • Maintain connections with colleges and increase visibility on campus. • Promote community involvement - Excellent public relations tool. • Recruit other students and generate enthusiasm. • Create awareness of the field for future hires. • Give to the community by teaching the prospective work force. • Allow staff to learn about mentoring as a professional development point. Writing an Internship Posting Description Employers are competing to gain a student’s interest and stand out among the rest. When writing your posting, treat the description as an opportunity to showcase the internship. If you want to attract the best candidate, be sure your description is as honest and accurate as possible, including the full scope of the job and responsibilities. Questions to consider before writing the position description: • Why will students want to apply for your opportunity over others in the industry? • Does your opportunity illustrate how it will be a unique experience? • Do you fully define the benefits and incentives your organization can provide? Writing an internship description is essential to recruiting the right individual. Write the description in clear, everyday language that will help the student understand the position and your organization culture. If the opportunity offers a broad exposure to many elements in your organization, be sure to state that in the description. Interns need to know accurate expectations upfront. The essential components of an effective internship description include: • • • • • • Explain the organization’s goals and mission Outline the intern’s responsibilities and potential tasks/projects Describe skills that will be developed Illustrate the necessary qualifications Skills (computer, analytical, design, communications, etc.) Education level (year, GPA, etc.) • • • • • • • Majors Clarify the duration of the internship Hours required per week Flexibility with schedule or specific hours Type: summer, semester, etc. Note if it’s paid or unpaid Specify how to apply – provide contact information 7|P a g e SAMPLE: MARKETING INTERNSHIP DESCRIPTION INSURANCE COMPANY STUDENT INTERN-MARKETING DEPARTMENT Internship Description: Our company has more than a century of experience as a personal lines insurance carrier. Consistently ranked highest in customer satisfaction by its policyholders, our company is strong, stable and financially secure. Our office located in Oxford, MS, is seeking an intern for our Marketing Department. This is a paid internship, and the working hours are 37.50 hours per week during the summer months. The selected candidate will be responsible for assisting and supporting the Marketing Department with a variety of social media and marketing initiatives. Job Functions and Responsibilities: Social media focus includes: • • • Assist with social media engagement by helping manage social channels. Drafting and editing copy for social channels. Monitoring social media web analytics on a weekly basis (e.g., page views, twitter followers), and provide reports of growth and other activity. Marketing/advertising focus includes: • • Engaging with marketing teams on a regular basis to brainstorm ideas for new and innovative marketing and social media campaigns. Assist with gathering data for marketing reports and supporting a variety of marketing and advertising programs. General responsibilities include, but are not limited to: • • Researching industry-specific sites (blogs, forums, etc.) for product reviews, customer comments, and other relevant marketing information. Maintaining marketing program files. Job Requirements: • • • • • • • • Must have excellent written and verbal communication skills. Knowledge and experience with Facebook, Twitter, YouTube and other social media platforms. Strong attention to detail and organizational skills. Property and casualty insurance knowledge a plus. Our internship is designed for individuals who are currently enrolled at an accredited college/university and who will be continuing their undergraduate studies in the fall. Candidates should be seeking a Bachelor’s degree in Marketing, Public Relations, Communications or Journalism. All applicants must submit a cover letter. Transportation to and from the internship environment. Must have 3.0 GPA or above Qualifications: Please see job description. Hours Per Week: 37.5 Wage/ Salary: Hourly Internship Company is an Equal Opportunity Employer. 8|P a g e Posting Your Internship The University of Mississippi and the School of Business Administration offer several methods to promote your internship opportunity. Keep in mind that the timing of your post is crucial and should take into consideration the academic calendar at the University of Mississippi. EmployUM The University of Mississippi Career Center has a database (EmployUM) that allows employers to post job/internship opportunities for free. EmployUM uses GradLeaders software that allows you to post and manage your jobs/internships, request on-campus interview space and schedules, register for career fairs, search resume databases and download resumes. The Career Center’s recruiting coordinator will approve pending request/events in EmployUM. This will allow all registered students to sign up online for jobs/internships and interview opportunities. The recruiting coordinator will be the primary contact person for all on-campus event arrangements for employers and students. To begin using EmployUM you will need an account: • To register for EmployUM, please go to www.HireOleMissRebs.com, click on Employer Login Link and register your company by providing the requested information. Once you have submitted your company’s profile, you will be given access to EmployUM. • If you already have an account in EmployUM, simply go to www.HireOleMissRebs.com, click on Employer Login and enter your username and password information. If you have any questions, please contact the Career Center at 662-915-7174 or e-mail [email protected] or [email protected] for assistance. School of Business Administration The School of Business Administration offers a direct line of contact from your organization to Ole Miss Business students. With 4 Departments and 10 majors, we are sure to fit your internship needs. Departments: Marketing, Management, Finance, and MIS. Majors: Marketing, Marketing and Corporate Relations, Management, General Business, Banking and Finance, Finance, Risk Management and Insurance, Real Estate, Economics, and MIS. 9|P a g e To post an internship with the School of Business Administration, please submit your internship posting to: Wesley F. Dickens, M.A., CDF Coordinator of Career Preparation and Internships The University of Mississippi School of Business Administration Office: 662.915.6546 | Fax: 662.915.5821 [email protected] | www.olemissbusiness.com The Role of the Office of Undergraduate Career Preparation The Office of Undergraduate Career Preparation is well-equipped to provide assistance in the internship process. The Office of Undergraduate Career Preparation can help you with any of the following: • • • • • • Framing job postings to attract potential interns. Providing guidance on what to expect from an intern. Providing guidance on supervision and mentoring to support student intern growth. Determining if the planned internship provides a meaningful learning experience. Evaluation and assessment of the internship experience. Integrating your feedback into future internship procedures. The Office of Undergraduate Career Preparation will not: • • Provide you with a “match” for your internship position. - While we do assist students with their internship search, the search is guided by their interests and pursued by the student. Provide you with an employee. - The student is coming to you to learn an industry in which they may want to work. The Office of Undergraduate Career Preparation does not provide the student training for your industry. Making an Internship Offer When you feel you have found the candidate with the appropriate experience, professionalism, maturity and who is a mutually beneficial fit for the organization, make an offer. Just as in a permanent full-time job search, students may be applying and interviewing for internships with multiple organizations. Thus, it is best to make an offer as soon as a decision has been made. At this time, a work schedule should be set, compensation agreed upon, and appropriate paperwork completed for human resources and the student’s internship requirements 10 | P a g e Upon the acceptance of the offer, remove your internship from all places where it is posted (e.g., college/university websites) to prevent further applications. How Do Student Interns Benefit from an Internship Program? Students are seeking opportunities that stimulate their interests and provide realworld experiences. A meaningful, purposeful internship program will: • • • • • • • • • • Ensure the assignment of challenging projects and tasks. Provide projects that complement academic programs and/or career interests. Give broad exposure to the organization (remember: this is a chance for them to personally develop and explore career possibilities). Provide adequate, reliable, and regular supervision and mentoring. Ensure interns are keeping pace and accomplishing goals. Provide an orientation to familiarize the student with your company or organization. Create a professional network. Demonstrate industry relevance. Provide real life experience. Enable the intern to establish a professional network. Learning Goals At the start of the internship it is recommended that the supervisor and intern create a list of learning goals the intern hopes to complete. The learning goals serve as the academic and professional roadmap for the intern’s semester with your organization. This activity helps to clearly identify the intern’s learning objectives and how the intern plans to accomplish them. Creating these goals is also an opportune time to discuss work place requirements, intern responsibilities, and hours expected to complete (to earn credit). We ask our supervisors to take the time to meet with the interns during the first week of the internship to discuss and negotiate learning goals. 11 | P a g e SAMPLE LEARNING GOALS: BUSINESS SERVICE AND TRAINING MANAGER PROFESSIONAL OBJECTIVES Objective 1: To create an improved interviewing and hiring system that will lead to more accurate and relevant interviewing, lower turnover and a stronger team. Activities/Resources: • Evaluate current interviewing forms. • Alter the forms to be more behaviorally based; create new forms if necessary. • Determine desired qualities (experience, availability, customer focus, etc.) and the importance of each characteristic. • Determine the most effective way to receive the information from the applicant. Evidence: • Include data that highlights lower turnover in Quarter 4. • Include original forms and procedures. Objective 2: Create a more efficient system of training to provide a consistent, comprehensive New Employee Orientation to all associates in an engaging manner. Activities/Resources: • Create a system of training that is consistent for each new employee. • Maintain a fun, engaging environment. • Create an environment of trust and camaraderie. • Get feedback from new associates for any alterations needed. Evidence: • Include an electronic version of the new training binder. DETAILS Duties include: • Interviewing and hiring new associates • Training new and existing employees on best practices • Giving coaching and feedback to all associates regarding performance • Meeting Customer Experience Survey requirements (currently #3 in the district) • Managing card goals (currently #9 in the district) Evaluation methods: • Daily communication with Store Manager • Weekly meetings for evaluation and feedback • Quarterly performance reviews Expected workdays: • Monday 8-5pm • Tuesday 1-10pm Start date: January 23 • • Thursday 1-10pm Friday 8-5pm End date: May 2 12 | P a g e Providing an Intern Orientation to your Organization Familiarize your intern with the company, work site, and culture of your organization. It is very important that interns be warmly welcomed and introduced throughout your organization, just as you would welcome a new full-time employee. Not only are interns new to your organization, in many cases, they are new to the professional world of work. Many students are unfamiliar with the activities, environment and objectives of your organization. Even though your interns may have worked part-time to support their education, these experiences may not have exposed them to organizational politics, the need for confidentiality, the importance of teamwork, or the profit-making nature of business. It is during the orientation and training that these issues and information about the organization are addressed. The sooner your intern understands your organization and how it operates, the sooner he or she can assume assigned responsibilities and contribute. Expectations can vary based on the size of your organization, but in general, be sure to review: • • • • • • • • Hours Dress code Overall responsibilities Safety regulations and requirements Lunch hour policy Absenteeism policy Cell phone/social media policies How you prefer to be reached/communication preferences (e.g., email, phone) Designing Your Internship Program Prior to hiring an intern, an employer must understand how interns will fit within the company’s goals and culture. Since organizations vary in age, size, industry, and product, so too will internship activities. Questions that may determine what kind of program will work best for you: • What does your organization hope to gain from the program? • Is your organization looking to fulfill a need on a specific project? Will this internship(s) encompass one major project, or entail a variety of small projects? • What are the tools and workspace necessary to provide the student? • What talents, academic background and experience do you want in an intern? Decide on qualifications early on to help you select the best candidate. 13 | P a g e • Who will be primarily responsible for the intern(s)? Will that person be a mentor, supervisor, or both? Learn about prospective interns: All interns want to develop new skills and the best way to know what skills an intern is hoping to gain is to interview them. This will help direct their work activities towards those skills. It is important that employers realize that school and classes must remain a top priority for interns if they are current students. The internship position should enhance their learning experience. Understand that for most interns this is a new experience and they may need support in balancing their schoolwork and internship. Agreeing on a set number of hours interns will work each week and offering flex-time for freedom to plan their schedules on a weekly basis are two ways to support balance. The hours worked by interns can vary, but most typically complete 10-20 hours per week. If the student is enrolled in the BUS 500 Business Internship class, then they must complete 320 hours over a 15 week period (approximately 21 hours a week) in order to receive academic credit. Role of an Internship Supervisor It’s going to be important to identify a supervisor for your intern(s) who will familiarize them with the organization, provide assignments and serve as a “contact” person for questions. It’s recommended that the intern supervisor be an expert in the type of work the intern(s) will be performing to provide the appropriate guidance for the intern’s assignments. An intern supervisor’s responsibilities will include: • Taking part in an intern’s application, screening, and interview process • Conducting intern orientation with the intern • Developing learning goals with the intern • Meeting with an intern regularly to evaluate performance and if needs/goals are being met; and assessing the internship program’s success • Working closely with the School of Business Administration Role of an Internship Mentor: In addition to the supervisor, a mentor may assist with transition into this new learning environment. This is done by answering general questions related to personal and professional growth, and sharing career knowledge leading to networking in the field. 14 | P a g e Paying an Intern • • • • • Wages for most internship opportunities are usually determined before the intern is hired and are not typically negotiated. Consider paying consistent wages to all interns within each department. Students in technical fields are generally paid more than nontechnical fields. Pay for interns often varies by location, type of industry, size of organization, etc. An internship needs to adhere to a W-2, NOT a 1099. If you have questions regarding the pay scale for your intern, please feel free to reach out to Wesley Dickens, Coordinator of Career Preparation and Internships at [email protected] or 662-915-6546. Unpaid as Defined by the Department of Labor If you are deciding between paid and unpaid internships, it is important to know if the U.S. Fair Labor Standards Act applies to your organization. The U.S. Fair Labor Standards Act restricts employer’s use of unpaid interns. This Act applies to businesses that have two or more employees directly engaged in interstate commerce as well as annual sales of $500,000 or more. Interns who qualify as trainees do not have to be paid. If you find you cannot pay your intern, you must meet these six criteria for determining trainee status (as determined by the U.S. Department of Labor). The intern is the primary beneficiary based on the extent to which: 1. The internship, even though it includes actual operation of the facilities of the employer, is similar to training which would be given in an educational environment; 2. The internship experience is for the benefit of the intern; 3. The intern does not displace regular employees, but works under close supervision of existing staff; 4. The employer that provides the training derives no immediate advantage from the activities of the intern; and on occasion its operations may actually be impeded; 5. The intern is not necessarily entitled to a job at the conclusion of the internship; and 6. The employer and the intern understand that the intern is not entitled to wages for the time spent in the internship. Other Forms of Benefits Offering benefits may provide incentives for talented students to accept one internship position over another or increase the intern’s commitment during the experience. 15 | P a g e Forms of benefits include: • Transportation assistance • Scholarships • Housing assistance for those who relocate • Professional development networking events • Time worked as an intern can accumulate and apply toward benefits if turned into a full-time employee after graduation • Paid holidays (if already receiving compensation) • Tuition reimbursement Insurance Considerations Employers, interns, parents and colleges/universities should be aware of insurance considerations: • • • • Accident/liability insurance: provided by the intern/parent/guardian (some organizations may require the school to provide liability insurance.) Automobile accident insurance: provided by the intern/parent/guardian. Health/Life insurance: provided by the intern/parent/guardian. Worker’s compensation: does not apply for interns participating in non-paid internship experiences, but if injured at the internship site, should be covered by the intern/parent/guardian personal insurance. (Paid internships require that students be covered by worker’s compensation.) The Affordable Care Act (ACA), the Employer Mandate and Internships/Co-Ops: • • • • • The employer mandate: Full-time employees (30+ hours) must be offered health insurance by the employer (if the employer has 50+ employees) It doesn’t apply to unpaid internships It can apply to paid internships Employer of 50+ employees would have to offer insurance if: o The student works 30+ hours per week AND o The student works more than 6 months (otherwise they are a “seasonal” or temporary employee) If the employer has to offer insurance: o They only have to offer the insurance o They will not be penalized if the student does not take their insurance package, BECAUSE o Most students are required to hold insurance (either through their parent(s) or through the University of Mississippi) and these plans almost always qualify as ACA compliant. 16 | P a g e Retaining Talent at Your Organization There are many ways to make the internship both memorable and engaging for both the intern and employer. Here are some examples of ways to enrich an internship experience: Social Activities: Whether it is employees and interns going out to lunch, or employees taking interns to a local baseball game, engaging in these activities provides a great opportunity to get to know one another on a more personal level. They also provide interns a chance to get to know other interns and employees with whom they have not worked. Many employers with successful internship programs state that their social activities are rated by interns as one of the top highlights of their experience. Participation in Volunteer/Community Service days: A great way to show interns the values of your organization and to provide time for them to talk to other employees and interns is to include them in any community service or volunteer days your organization has planned. Not only will they get to meet more employees and participate in a good cause, they will be able to see your company’s dedication to service – an important value among the millennial generation. Professional Development Activities: Allow interns to develop their professional skills by allowing them to sit in on meetings and work with employees in other departments for a day. Provide opportunities for interns to attend career development events/seminars in the community to learn new skills. Internship Forms Used by the School of Business Administration The University of Mississippi School of Business Administration offers a 3 credit hour course - BUS 500 - for internships. The student enrolled in BUS 500 must complete several internship forms prior to completing the internship in order to receive academic credit. (See BUS 500 syllabus with internship forms on page 40-45) Mid-Term and Final Evaluation by Employer An internship can only be a true learning experience if constructive feedback is provided. An effective evaluation will focus on the intern’s initial learning objectives identified at the start of the internship. Supervisors should take time to evaluate both the student’s positive accomplishments and areas for improvement. 17 | P a g e Interns will look to their mentors and/or supervisors to help them transition from the classroom to the workplace. It is recommended that mentors and/or supervisors regularly meet with interns to receive and provide feedback concerning their performance. During these meetings the students may: • • • • • Report on a project’s status Learn how their work is contributing to the organization Participate in evaluating their strengths Discuss areas needing growth and development Get insight about what work lies ahead Typically supervisors also complete formal evaluations of their interns at the midpoint and end of the internship. Employers are encouraged to review the evaluation with the intern before he or she leaves. Evaluations are helpful when determining the intern’s success within the organization for future internships or employment upon graduation. SAMPLE EMPLOYER EVALUATION OF STUDENT INTERN Student: _______________________________ Organization: __________________________________ 1- Unsatisfactory (Never demonstrates this ability/does not meet expectations) 2- Uncomplimentary (Seldom demonstrates this ability/rarely meets expectations) 3- Fair (Sometimes demonstrates this ability/meets expectations) 4- Commendable (Usually demonstrates this ability/sometimes exceeds expectations) 5- Exceptional (Always demonstrates this ability/consistently exceeds expectations) N/A - If any specific criteria are not applicable to this internship experience A. Motivation to Learn 1. Asks pertinent and purposeful questions 2. Seeks out and utilizes appropriate resources 3. Accepts responsibility for mistakes and learns from experiences 1 2 3 4 5 N/A 1 2 3 4 5 N/A 1 2 3 4 5 N/A B. Reading/Writing/Computation Skills 1. Reads/comprehends/follows written materials 2. Communicates ideas and concepts clearly in writing 3. Works with mathematical procedures appropriate to the job 1 2 3 4 5 N/A 1 2 3 4 5 N/A 1 2 3 4 5 N/A C. Listening & Oral Communication Skills 1. Listens to others in an active and attentive manner 2. Effectively participates in meetings or group settings 1 2 3 4 5 N/A 1 2 3 4 5 N/A 18 | P a g e 3. Demonstrates effective verbal communication skills 1 2 3 4 5 N/A D. Creative Thinking & Problem Solving Skills 1. Breaks down complex tasks/problems into manageable pieces 2. Brainstorms/develops options and ideas 3. Demonstrates an analytical capacity 1 2 3 4 5 N/A 1 2 3 4 5 N/A 1 2 3 4 5 N/A E. Professional & Career Development Skills 1. Exhibits self-motivated approach to work 2. Demonstrates ability to set appropriate priorities/goals 3. Exhibits professional behavior and attitude 1 2 3 4 5 N/A 1 2 3 4 5 N/A 1 2 3 4 5 N/A F. Interpersonal & Teamwork Skills 1. Manages and resolves conflict in an effective manner 2. Supports and contributes to a team atmosphere 3. Demonstrates assertive but appropriate behavior 1 2 3 4 5 N/A 1 2 3 4 5 N/A 1 2 3 4 5 N/A G. Organizational Effectiveness Skills 1. Seeks to understand and support the organization’s mission/goals 1 2 3 4 5 N/A 2. Fits in with the norms and expectations of the organization 1 2 3 4 5 N/A 3. Works within appropriate authority and decision-making channels 1 2 3 4 5 N/A H. Basic Work Habits 1. Reports to work as scheduled and on-time 2. Exhibits a positive and constructive attitude 3. Dress and appearance are appropriate for this organization 1 2 3 4 5 N/A 1 2 3 4 5 N/A 1 2 3 4 5 N/A I. Character Attributes 1. Brings a sense of values and integrity to the job 2. Behaves in an ethical manner 3. Respects the diversity (religious/cultural/ethnic) of co-workers 1 2 3 4 5 N/A 1 2 3 4 5 N/A 1 2 3 4 5 N/A J. Open Category: Industry-Specific Skills Are there any skills or competencies that you feel are important to the profession or career-field (represented by your organization) that have not been previously listed in this evaluation? If so, please list these skills below and assess the intern accordingly. 1. 2. 3. 12345 12345 12345 K. Comments: 19 | P a g e L. Overall Performance (if I were to rate the intern at the present time) Unsatisfactory 0 1 2 Poor 3 4 Average 5 6 Good 7 8 Outstanding 9 10 This assessment was reviewed with the intern on (Month/Day/Year) ______________________. Evaluator’s Signature: ___________________________________ Title/Position: ___________________________________________ Date: _______________ Telephone: _____________ Conclusion The Office of Undergraduate Career Preparation would like to thank you for your interest in supervising and mentoring a School of Business Administration intern. We are hopeful that you found this internship guide helpful and look forward to helping your organization create an excellent internship experience. Resources: Employer Guide to Creating a Meaningful Internship Experience, (n.d.) Retrieved from Bridgejobs.com. Intern Today, Employee Tomorrow: The Indiana Employer’s Guide to Internships (n.d.).Retrieved from http://indianaintern.net/pdf/IIN-EmployersGuide1-11-1.pdf. Employer’s Guidebook to Developing a Successful Internship Program (n.d.).Retrieved from http://neded.org/files/businessdevelopment/internne/EmployerGuidebook_Developing SuccessfulInternshipProgram.pdf 20 | P a g e Student Guide to a Successful Internship Experience Dear Ole Miss Business Student: Congratulations, you’re taking a positive step for your future by participating in an internship experience. Internships provide you with an opportunity for both personal and professional growth, not to mention they give you valuable experience that employers seek. This guide will outline the basic fundamentals involved in participating and getting the most out of your internship experience. Thank you, The Office of Undergraduate Career Preparation 21 | P a g e Understanding the Basics What is an internship? An internship is an experiential learning experience related to your major or career goals. As an intern, you may work full- or part-time, paid or unpaid (and/or for academic credit). The internship is usually the length of the semester during fall, spring, or summer, but some last up to a year. Full-time/Part-time Internships: Typically, an internship taken during the fall or spring semester allows a student to intern 10-20 hours a week while taking classes. During the summer, however, many students will opt to intern full-time and forgo taking classes. Paid/Unpaid Internshps: Some internships are unpaid as corporations see gaining experience as a form of payment. This is especially true if you have little or no practical experience in the industry. Some, however, do offer an hourly wage or a stipend. Other forms of payment may include: scholarships, tuition reimbursement, or housing assistance. In evaluating your internship options, the quality of the opportunity should be the primary criterion. (Please see page 15-16 for more information on paid/unpaid internships) For Academic Credit Internshps: The School of Business Administration offers a BUS 500: Business Internship Course that allows students to receive academic credit for their internship. You can receive BUS 500 credit for an internship if: 1. 2. 3. 4. You will be working at the internship at least 320 hours during the semester. You have Junior or Senior standing. You have a GPA of 2.5 or greater. You will not be taking more than 6 credit hours of coursework over and above the 3 credit hours for BUS 500 during the semester. 5. You apply to register for the BUS 500 course prior to starting your internship and pay the tuition for this course. (Please see page 40-45 for BUS 500 syllabus and requirements) An Internship is NOT just administrative work: While an internship may involve work like making copies and filing, the experience should not ONLY be those type of tasks or it would not be considered a true internship. An internship should be tied to specific learning goals that complement your academic experience. To get the most out of your internship experience, be sure to ask for additional tasks that align with your professional goals. 22 | P a g e The Difference between an Internship and a Part-Time Job Differentiating between an internship and a part-time job is important for you to consider before beginning an internship. The following comparisons are helpful in making the determination: INTERNSHIP Part-Time Job Completed for learning experience. Can be for: credit/no credit; credit and pay; pay/no pay Learning objectives reflect the goals of the student, the outcomes expected by the employer, and the requirements of the Faculty Internship Supervisor (if for credit) Projects or ongoing work that is purposeful and of a professional nature Completed for monetary purposes Learn tasks of job in order to complete the work adequately but not necessarily for personal gain Duration/Hours: part-time to full-time; semester or a summer(2-3 months); occasionally extended into next semester or year Supervisor serves as a mentor figure to aid the student in the learning process Assigned work that needs to be completed, not necessarily professional in nature Duration/Hours: no specific start/end date or designated time frame Supervisor serves as an authority figure to whom the employee reports Allows for learning of transferable skills that you do not yet possess. Serves to fill a basic position within the place of employment The opportunity to obtain “real world” experience in your field of interest and learn first-hand about companies, careers. Why Intern? 1. Test your career choices How do you truly know you want to do something unless you have done it before? An internship allows you to “try on” a career before making a long term commitment. It can help you discover if the career you’re considering is right (or wrong) for you. 2. Increase your marketability Employers consistently rate internship experience as one of the top criteria used when selecting candidates. Employers look for students with education and experience. �A N INTERNSHIP 23 | P a g e 3. Develop skills and apply knowledge Apply theories and knowledge learned in the classroom to actual on-the-job experiences. Develop skills specific to your chosen industry and confidence in the skills you already possess. 4. Acquire job search skills Create a professional resume, sharpen your interviewing skills, and practice interacting professionally. These skills are essential for finding a job or for applying to graduate school. 5. Build networking contacts An internship is a great opportunity to build a network of contacts in your chosen career field. In addition, over half of all interns are hired by the organization where they interned! Other Types of Experiential Learning Participating in an internship experience is a commitment that requires time. However, there are other ways to “test drive” a career before making this commitment: Externships (Job Shadow) provide an initial exposure to a career for a brief period of time (such as one day a week or a couple hours per week) where you can “shadow” an experienced employee or professional. Volunteering for an organization that is in an industry you’re interested in is a great way to build experience and skills relevant to your field. Informational Interviewing provides an opportunity for you to interview professionals that are in a career that interests you. Be sure to be mindful of the person’s time (interview them no longer than 20-30 minutes) and have questions prepared. Sample Informational Interviewing Questions On a typical day in this position, what do you do? Where do you expect to be in 5 to 10 years in your career? How did you find your job? How do you see jobs in this field changing in the future? What educational and career requirements are necessary for this work? What suggestions can you give a college student who is interested in this field as a career? 24 | P a g e What are the pros/cons about working in this industry/company? Who else should I contact to learn more about career paths related to this industry? What is the best educational preparation? What are the personal attributes that are essential for success in this field? What training opportunities are available in an entry level job? How do most people get into this field? Why do people leave the field? How much travel is required for the work? Which professional journals, organizations, or websites are recommended? What do you wish you had known before choosing your career path? What can I do to expand my experiences to fit in this career area? Is it necessary to change companies in order to advance? How many hours a week do staff work on average? Contact Wesley Dickens, Coordinator of Career Preparation and Internships, at 662915-6546 or [email protected] for more tips and strategies on experiential learning. Getting an Internship When Do I begin? The entire process of finding an internship – from identifying potential employers, to applying, interviewing, and accepting a position – will likely take several months. Consider an Internship Timeline: Typically, college students complete their internships during their junior or senior year, but few realize that they have to plan ahead. It is recommended that you begin the internship search process at least six months before you plan to intern. Some industries have application deadlines many months prior to the intended start date. The earlier you start your search, the more opportunities you will find available. Use this checklist as a general guide to locating an internship: Freshman Year Visit the Career Center located in 303 Martindale and the Office of Undergraduate Career Preparation located on the 1st floor of Holman (Room G6 and G7) Meet with a Career Advisor and possibly take a career assessment to select your major or career path Explore Ole Miss academic programs Join a club or participate in campus activities Create a résumé and cover letter 25 | P a g e Sophomore Year Meet with a Career Advisor to clarify your major and career options Declare a major by the end of the academic year Schedule an informational interview or job shadow a professional working in a field that interests you Complete Career Preparation Activities in BUS 271: Business Communication Connect with the Office of Undergraduate Career Preparation to discuss internship and career preparation Register with EmployUM, the Ole Miss online job/internship board Junior Year Determine the field, industry, and geographic region where you would consider interning Inform everyone in your personal network, including family, friends, neighbors, advisors, mentors, and faculty members, that you are seeking career related experience Refine your cover letter and résumé Practice your job interviewing skills with Interview Stream or a Mock Interview in the Career Center/Office of Undergraduate Career Preparation Attend Career Center/School of Business Administration networking events where you will meet potential organizations offering internships Arrange for an informational interview within a career industry of interest, to learn more about the field, get an inside look at an organization you may want to work for, and identify potential contacts and opportunities Build your professional wardrobe Complete an internship Senior Year Begin your internship/ job search early – develop a prospective employer list and distribute your cover letter and résumé Refine your job interviewing skills Check out EmployUM and other online internship/job resources Intern possibly for a second time Resources for Locating Internships Finding the ideal internship takes time and dedication. However, if you follow these steps then your hard work will pay off! Step 1: Meet with the Office of Undergraduate Career Preparation The Office of Undergraduate Career Preparation is located in G6 and G7 on the 1st floor of Holman Hall and will assist you in internship search strategies. 26 | P a g e Meet with a staff member to: Determine what you are searching for in terms of an ideal internship Learn search strategies for finding an internship Develop a resume and cover letter Practice your interviewing skills through a mock interview To schedule an appointment, please contact: Wesley F. Dickens, M.A., CDF Coordinator of Career Preparation and Internships The University of Mississippi School of Business Administration Office: 662.915.6546 | Fax: 662.915.5821 [email protected] | www.olemissbusiness.com Step 2: Register for EmployUM (Job and Internship Database) EmployUM is the University of Mississippi’s online job and internship database. This database allows you to connect to: Full-time and internship job listings On-campus interviews for full-time jobs and internships Electronic: resume, cover letter, and transcript storage Track career center events and interview schedules Additional on-line resources: Going Global and Vault - Going Global: Resource for international jobs and internships - Vault: Resource for in-depth intelligence on top jobs and internships To log-in to EmployUM, go to www.HireOleMissRebs.com and select the Student Login link. As an incoming student you are automatically enrolled in the EmployUM database, so there is no need to register. Your username and password are: Username: Ole Miss Email Address Password: Student ID # without 0 Once you are in the database, you may search internships by: Scroll over the “Jobs and Internship Search” tab and select “Job Search” Search for internships by selecting “Internship/Externship” in position type Arrange internship listings by clicking on expiration date or active/ inactive listings. Research the position and apply by submitting the required documents If you have any questions regarding EmployUM, please contact the Career Center at 662-915-7174. 27 | P a g e Step 3: Connect with the 3 F’s (Family, Friends, and Faculty/Alumni) Networking is one of the best strategies for locating an internship. Speak with your parents, relatives, friends, parent’s friends, college faculty and advisors, and career advisors to let them know you are seeking an internship. Be specific and let them know what type of internship you want and your career goals. Alumni and recent graduates are also great resources for locating internships. You may identify potential contacts with the help of the Career Center, Alumni Association, and the Office of Undergraduate Career Preparation. Sometimes a networking contact may not be able to offer an internship, but they can still offer valuable advice. This provides the perfect opportunity for an informational interview. Don’t forget to always send a thank-you note to those who help you or meet with you to show your appreciation for their expertise and time given. Step 4: Utilize On-line Resources Although on-line resources should not be the only way you search for internships, they can be a great tool for your internship search in combination with other strategies. The following are useful websites for your internship search: 1. Glassdoor.com - Glassdoor allows you to search for internships and obtain industry knowledge. It includes a growing database of more than 8 million company reviews, interview reviews and questions, and more. 2. GoingGlobal - Located in the additional on-line resources tab within EmployUM, GoingGlobal allows you to find international jobs and internships. It also includes expert advice on CV, resume, work permit, and visa requirements. 3. Indeed.com - It is the most visited job search website in the United States. It pulls positions and internships from all over the web. Just type in what you are looking for and where! 4. Internships.com - Internships.com is the world’s largest student-focused internship marketplace, bringing students, employers and higher education institutions together in one centralized location. This website has over 150,000 internships from 100,000 employers in 7,000 cities! 5. Looksharp.com - Looksharp is an internship and entry-level jobs marketplace dedicated entirely to students and new grads. 28 | P a g e 6. Internqueen.com - Internqueen has internships in a variety of fields including: communication, public relations, and marketing. This site also provides great advice and strategies for your internship search. 7. Idealist.org - Idealist has thousands of job and internship opportunities at non-profit organizations throughout the United States and globally. 8. USAjobs.gov - The federal government provides opportunities for students and recent graduates to gain valuable experience no matter their major or experience level. Go to usajobs.gov and click on students and recent graduates. To learn more about the federal hiring process, go to gogovernment.org or go by the Career Center for assistance with the application process. 9. Vault - Located in the additional on-line resources tab within EmployUM, Vault provides in-depth intelligence on what it’s really like to work within an industry, company, or profession—and how to position yourself to launch and build the career you want. This site also ranks the top internships and gives you tips and strategies for applications. 10. Google.com - Google is a great way to get a feel for what internships are available. Just type in what you are looking for and you never know what opportunities might show up! Step 6: Social Media LinkedIn and Twitter are a great way to connect with companies and see what opportunities they have to offer. LinkedIn: is the world’s largest professional social network. It is used widely by recruiters, hiring managers, and professionals in hundreds of industries to both develop themselves professionally and to find qualified candidates for open positions. It allows you to network by geographic location, career interest, alumni associations, and organizations. To ensure you are using it effectively: Create a strong profile and personal brand. Visit https://university.linkedin.com/ for tips on developing a student profile. Network and connect professionally. Connect with at least 50 people to make sure you are getting the most out of your LinkedIn experience. Search for family members, friends and fellow students, internship or job supervisors, coworkers, professors, former teachers and Ole Miss Alumni. Also, get involved in LinkedIn groups. Start by joining Ole Miss Business School Group, University of Mississippi Career Center Group, Ole Miss Alumni Group, and professional organizations associated with your industry. 29 | P a g e Find internship and job listings. Begin by searching for companies in which you would like to find an internship or full-time position. These company pages are a great resource for internship seekers and can contain information like a brief overview of the organization, a listing of products and/or services the company provides, job and internship opportunities currently available, and much more! Also visit https://www.linkedin.com/studentjobs which specifically filters full-time positions and internships that are appropriate for undergraduate students and recent graduates. Twitter: is a fast-paced way to learn up-to-date information about your field of interest and those who are in it. It can also be a great way to maintain a strong online presence. Create a strong profile. Make sure your Twitter handle is professional in nature and complete the bio section with a version of your 30 second commercial. This should include university, class year, major, and career interests, along with keywords relevant to your career interests. Also include a link to your LinkedIn profile, resume, personal website, blog or any other relevant job search information. What to tweet? Use the 80/20 rule when tweeting. 80% of your tweets should be professional in nature such as those that consist of promoting skills on one’s resume, highlighting past or present internship experience, or sharing interesting articles and news relevant to the industry. The other 20% of your tweets can showcase your personality, but remember to keep it professional. Follow companies you want to intern for, top leaders in your industry, recruiters, and trade journals. Be sure to follow the University of Mississippi Career Center for a listing of job/internship openings as they become available in EmployUM. Find internship and job listings. Use the #internship to find listings of internships. #tweetmyjobs—has been tagged nearly a million times and you can utilize this in your job search. Go to http://www.tweetmyjobs.com/ to learn more information. Other Job Listings—Find general job and internship advice and lots of listings through hashtags like #jobs, #recruiting, #jobadvice, #Internshipposting, #internshiphunt, and #internshipsearch. To narrow it down, though, seek out more specific hashtags, such as #printernships or #salesinternships. You may even use hashtags by college major, such as #finance or #marketing and conversations relevant to the topic may appear. Step 7: Attend Career and Internship Fairs Each fall and spring semester, the Career Center hosts career fairs that allow students to meet with employers who provide full-time and internship opportunities. To see the dates of these events and the employers attending, please visit www.career.olemiss.edu or call 662-915-7174. 30 | P a g e The School of Business Administration hosts an internship fair every fall which is a great opportunity for students to meet with companies looking for interns. To learn more information, please contact Wesley Dickens, [email protected] or 662-915-6546. The Ole Miss Risk Management Insurance (RMI) program coordinates biannual career fairs that allow industry partners and RMI students to come together. Students have found great opportunities for full-time and internship positions at these events. These fairs take place in October and February and are limited to RMI majors and those taking insurance classes. Step 8: Direct Mail (E-mail) Campaigns/Contact Companies Directly Research companies that you are interested in working with and contact them directly. You may send an email to the hiring manager with your resume/cover letter requesting an informational interview or asking if internships are available. Also, call the company’s HR Department to set up meetings or request information. For some students this may be out of their comfort zone, but the answer is always no if you don’t ask! If contacting companies directly makes you feel uneasy, just Google strategies for reaching out for internships. There are many templates on-line that you can use to assist you in crafting an email/phone script that fits your needs. Step 9: Other Campus Resources The Division of Outreach and the Division of Global Engagement at the University of Mississippi offers several programs that allow students to gain valuable experience. New York and Washington Internship Experience The New York and Washington Internship Experiences offer degree-seeking University of Mississippi juniors and seniors the opportunity to gain practical work experience in the Big Apple or our nation’s capital while earning academic credit in their fields of study. Students work, with the assistance of UM staff, to secure an internship that will give them useful professional experience that will enhance career prospects upon graduation. For more information, please see http://www.outreach.olemiss.edu/internships/. Study USA Study USA programs are short-term domestic travel classes typically offered during intersession programs. Students submit an application to the Study USA office, and once approved, will be enrolled in the program of their choice. Apply early – enrollment is limited. For more information, please see http://www.outreach.olemiss.edu/study_usa/. 31 | P a g e Internships Abroad The Division of Global Engagement at the University of Mississippi offers programs for internships abroad through the Office of Study Abroad. For more information, please see https://studyabroad.olemiss.edu/. Final Tip Remember the students who are the most successful in their internship search are proactive and dedicated. Applying for Internships Applying for Positions Record application deadlines and requirements, and establish a timeline for each organization. Apply for internships and companies of interest by sending application materials. Follow up with organizations via email or telephone no later than two weeks after applying. Create an internship excel spreadsheet, both hard copy and electronic, and keep detailed notes on where you applied, whom you spoken to, when you sent your application, and when you followed up. Update your résumé to reflect new experiences, activities, and current coursework. Prepare for interviews by researching interviewing strategies and participating in a practice interview at the Office of Undergraduate Career Preparation. Making a Decision Continue sending out application materials to positions and companies of interest until you have an official offer from a company. Continue contacting and following up with employers and organizations in your areas of interest. Stay in contact with your professional network and keep them informed of your job search. Work with the Office of Undergraduate Career Preparation as needed to finetune the process and receive support. Evaluate positions and negotiate start dates when you receive an offer. The amount of time you have to accept or refuse an offer varies by company, industry, and start date. Accepting the offer You may accept an offer verbally, but be sure to draft an email of acceptance to make it official. Send the employer an email restating the internship position, rate of pay (if paid internship), starting date and any other important terms of the offer. Don’t 32 | P a g e forget to inform all of your references, providing them with a proper thank-you. Also, you should withdraw all applications from other internships once you have officially accepted an offer. Do not renege on the offer once you accept. It’s considered poor professional etiquette to back out of an offer because another internship more to your liking comes along afterward. Try to avoid damaging any professional relationships that you have established with the organization. Declining the offer If you decide to decline the offer, do so in a professional manner by sending an email or calling the hiring manager who extended the offer. Avoid negative language in your email or conversation. Let the employer know that after carefully evaluating all of the factors involved, you wish to decline the offer. Thank the employer for his/her consideration and decline on a positive note so that you don’t breach any future opportunities with the organization. A Note for International Students Looking for an internship as an international student has its own challenges. Many employers have concerns about working with international students because they’re afraid there will be communication barriers and difficulties adapting to the company’s environment. Make sure you emphasize: Intercultural skills Your ability to speak another language Experiences you have had working in the U.S. Be able to verify your ability to work in the United States by having the proper documents available. Most of the University of Mississippi international students hold F-1 visa status. All full-time degree-seeking international students are eligible for the F-1 visa. However, some students may also be eligible for the J-1 student visa. These students may choose between F-1 or J-1 visa. To be eligible for the J-1 student visa a substantial portion of your financial support (at least 50 % of your total funding) must be from a source other than personal or family funds. 33 | P a g e Comparison between the J-1 and F-1 Status J-1 VISA F-1 VISA Any employment on- or off-campus requires On-campus employment does not require a a work permit from the program sponsor. work permit. (Limited to 20 hours per week while school is in session) Off-campus employment requires a work permit from Office of International Programs and/or the Immigration Service. Post-degree Academic Training (employment) is available for up to 18 months, but you must have a job offer prior to the end of end of studies. An Post-degree Optional Practical Training employment permission is available for a 12-month period. A job offer is not required for 12-Month OPT. extension for up to 18 months is possible for An OPT extension for an additional 24 post-doctoral research. Off-campus work months is possible for certain STEM majors. during the degree program reduces the total period of Academic Training available after program completion. Be sure to meet with your advisor in the Office of International Programs to discuss options for experiential learning. Maximizing the Internship Experience It’s up to you to get the most out of your internship. Follow these steps to help maximize your experience: Set realistic goals and expectations Meet with your supervisor to discuss your work plan. What specific skills and competencies do you need to acquire and demonstrate? What is the time frame? What training is available? Monitor your progress and arrange to meet with your supervisor regularly. Share your career interests and ideas. Communicate concerns early. If you are having problems getting an assignment completed, be sure to talk to your supervisor and discuss ways to prioritize your tasks. Maintain a “can do” attitude Show your eagerness to learn new things by welcoming new assignments. Understand all positions engage in a wide range of activities … some that catch your eye while others do not. Tackle all assignments and projects with enthusiasm. Only seek additional (more exciting) projects when completed with other assignments assigned by your supervisor. 34 | P a g e Perform to the best of your ability Be sure you understand the assignment and its deadline before you begin. If you need assistance, ask. Check your work before submitting it to your supervisor. Ask for feedback. Be respectful of colleagues You are the new person in the office and you can learn from every colleague, regardless of rank. Show all of your colleagues that you value their opinion and experience. Support the team Your ability to work well with others is key to your success. The team’s goals are your goals. Understand how your work fits into theirs. Understand the unwritten rules As a new employee, you will absorb a tremendous amount of information. Observe. What is appropriate attire? What are expected hours? How do things get done? How do colleagues interact with one another? Are there office politics to steer away from? Be flexible You may be near the end of a project when you are asked to start a new one. Be aware that priorities in an organization change. Your willingness and ability to switch gears easily is required for your success. Your supervisor will help you to prioritize your assignments. Identify a mentor A mentor may be assigned to you or you may need to identify your own. This is often a more senior, respected professional in your field who would like to take a personal interest in your career development. With your mentor, you will feel free to ask advice about your career decisions. Document your success Record assignments, projects, and achievements. Keep copies of evaluations and samples of your work. Ask for letters of recommendation. Keep these handy for future career conversations. Seek answers regarding the industry/company Utilize the contacts that you meet to address any questions that you have about the industry or company. This inside information can be extremely helpful during your job search. Keys to Developing a Professional Reputation As an intern, you are expected to behave in a specific manner and take advantage of the numerous resources and opportunities provided. In order to accomplish your 35 | P a g e learning objectives and develop a professional reputation, keep the following points in mind: Understand and respect company policies. Be aware of and respect company policies about when and where you can use personal devices. Until you are clear about the rules, turn off your cell phone and music, and use the Internet only as allowed. Define your role. You may be invited to attend staff meetings, decision-making discussions, client negotiations, or other gatherings. Clarify your role prior to going to these meetings so you behave in the expected manner. Ask questions and request feedback. Don’t hesitate to ask questions if you need clarification. Meet regularly with your supervisor for feedback about your efforts, to learn more about the company, and learn more about his or her opinion. Attend events. When invited to company-sponsored events, it is in your best interest to attend and behave in a professional manner. If you choose to go out after work with other interns or full-time staff, use discretion and common sense. Display a positive attitude. You could be asked to complete a task you do not like. Avoid expressing your frustration, speaking negatively about other employees, or bragging about your weekend activities. You may be rewarded for your positive attitude with more responsibility. Wear professional attire. Dressing for the culture where you work sends a strong and appropriate message of respect to the position and organization. Check with your supervisor before your first day about dress codes and dress accordingly. KEY POINTS Maintain an open channel of communication with formal and informal meetings Keep busy and directed towards your learning objectives Ask for opportunities to increase responsibility Build your professionalism by developing human relations skills, decisionmaking abilities and managing office politics Look for role models and a possible mentor Develop connections to support future networking opportunities 36 | P a g e Conclusion The Office of Undergraduate Career Preparation congratulates you on taking a positive step for your future by participating in an internship. By utilizing this guide you have the basic fundamentals for getting the most out of your experience. Please reach out to our office if we can assist you through this process. Disclaimer Students are responsible for finding their own internships, but the School of Business and our partners at Career Services are here to serve as a source of information on how to find and secure an internship. The School of Business and Career Services make no guarantee about internship positions and are not responsible for safety, wages, working conditions or other characteristics of employment. It is the obligation of each individual job seeker to research the integrity of the organization(s) to which he/she is applying and confirm the specific information pertaining to the internship posting. Internship seekers should exercise due diligence and use caution when applying for or accepting any position. This form does not ensure internship placement, but instead provides resources and strategies for locating internships. Resources: University of North Carolina Wilmington Student Internship Guide www.uncw.edu/career National Association of Colleges and Employers (NACE) 62 Highland Avenue Bethlehem, PA 18017-9085 800.544.5272 www.naceweb.org Cooperative Education and Internship Association (CEIA) 16 Santa Ana Place Walnut Creek, CA 94598 800.824.0449 www.ceiainc.org National Society for Experiential Education (NSEE) 515 King Street, Suite 420 Alexandria, VA 22314 703.706.9552 www.nsee.org Weighart, Scott, Exceeding Expectations, Mosaic Eye Publishing, 2006 16 Crowninshield Road Brookline, MA 02446 617.566.1574 www.mosaiceyepublishing.com Bottner, Richard, Intern Bridge Inc. Total Internship Management 136R Main Street, Suite 3 Acton, MA 01720 800.531.6091 www.internbridge.com 37 | P a g e Frequently Asked Questions About An Internship QUESTION? How long is the experience? Can I take classes while participating in an internship? QUESTION? CREDIT INTERNSHIP BUS 500: Business Internship requires 320 hours of internship experience. Generally, most students complete this in about 12 to 14 weeks or the length of the semester. Yes, but not more than 9 hours total. You will not be taking more than 6 credit hours of coursework over and above the 3 credit hours for BUS 500 during the semester. CREDIT INTERNSHIP NON-CREDIT INTERNSHIP The length of an experience may vary. Generally, the experience will last several months and is decided upon by the supervisor and intern. Yes. Non-credit internships can be done concurrently during the semester or the summer while you are taking classes. However, know your limitation on the amount of hours you should take to be successful academically and in the internship. NON-CREDIT INTERNSHIP Will I get academic credit? Yes. Will this experience be Yes. A Pass/Fail will be documented on my listed on your transcript. transcript? No. No. The experience can be listed on your résumé. When do I begin the application process? It is recommended that you give yourself at least six months of preparation time. Summer internships are more competitive, and application deadlines may be as early as October. It is recommended that you give yourself at least six months of preparation time. Summer internships are more competitive, and application deadlines may be as early as October. Do I have to speak to someone at Ole Miss in order to participate? Yes. You should speak with someone regarding eligibility requirements for BUS 500 BEFORE beginning the search. (See syllabus and requirements on page 38-43). No. It is recommended that you schedule a meeting with a staff member of the Office of Undergraduate Career Preparation about making the most of the opportunity. Do I need to complete paperwork for Ole Miss? Yes. You will need to complete internship forms (See syllabus and requirements on page 3843). No. Some employers may have forms for you or the university to sign. 38 | P a g e Frequently Asked Questions About An Internship Is there a fee for me to participate? Yes. BUS 500 is the cost of 3 credit hours of tuition. No. Non-credit internships incur no fees as there is no academic credit. May I participate in more than one? May I participate in an opportunity outside the US? Yes. BUS 500 may be repeated once. Yes. Plan a year in advance if you plan an internship abroad Yes. Yes. Plan a year in advance if you plan an internship abroad 39 | P a g e Academic Credit Internship BUS 500 BUSINESS INTERNSHIP COURSE SYLLABUS Professor: Office / Phone: Email: Dr. Danielle Ammeter, Assistant Dean for Undergraduate Programs and Instructional Assistant Professor of Management, School of Business Administration 253 Holman Hall / (662) 915-1987 (voice) / (662) 915-5821 (fax) [email protected] OVERVIEW The BUS 500 Business Internship course is a three (3) credit hour Z-graded (Pass/Fail) course that is open to business students of junior or senior standing or to MBA students. Business field work eight to ten weeks of full-time employment is usually undertaken to obtain the required 320 hours of internship experience. MBA students may not use this course to satisfy either a core or elective requirement. Non-business students may qualify for this course as well - please contact Dr. Ammeter for more information. REQUIREMENTS TO APPLY FOR AN INTERNSHIP (NO GUARANTEE YOU WILL BE ADMITTED) You can receive BUS 500 credit for an internship if: 6. You will be working at the internship at least 320 hours during the semester. 7. You have Junior or Senior standing.1 8. You have a GPA of 2.5 or greater.2 9. You will not be taking more than 6 credit hours of coursework over and above the 3 credit hours for BUS 500 during the semester. 10. You apply to register for the BUS 500 course prior to starting your internship and pay the tuition for this course. 1 If you are not yet a Junior, your application will be considered if you attach a formal letter detailing how your prior work experiences (duties, responsibilities, and skills) and specific courses have prepared you for this internship, in addition to your Contract and Request for Enrollment. 2 If your GPA is below 2.5 and you are in good academic standing, your application will be considered if you attach additional documents along with your Contract and Request for Enrollment that include: (1) A formal letter that includes a description of your prior work experiences (duties, responsibilities, and skills) and how they have prepared you for this internship, as well as a description of the courses you have taken and why your performance in these courses is more relevant to this internship than your overall GPA, (2) a letter of reference from a professor in your major program that describes how your performance in your major qualifies you for this internship, and (3) your resume. 40 | P a g e To apply for the BUS 500 Internship Course, please complete and send the forms at the end of this document to Dr. Danielle Ammeter in 253 Holman or via fax to (662) 915-5821. These forms are due prior to the first day of the semester of your internship or the first day of your internship, whichever comes first. REQUIREMENTS TO COMPLETE THE INTERNSHIP To successfully complete the BUS 500 Business Internship course, you need to hand in these items no later than one week following the end of your internship semester. Upload these in a set of Microsoft Word Documents via Blackboard. 1. A one-page summary (Name, Major, Company, Job title/Department, 3 or 4 things you did). 2. A 16-20 page paper (Times New Roman 12 point font or equivalent, doublespaced, 1-inch margins) analyzing your employer and your activities. 3. Your Daily Diary of internship activities and reflection. 4. At least one picture of you at your internship, preferably with your internship organization’s logo or something similarly recognizable in the picture. Pictures should be high-resolution and sent in the format that they were taken (e.g., .jpg, .png). THE INTERNSHIP EXPERIENCE While the faculty and staff may help you with student placement, you are the one person who can make the internship a complete success. Ask your job supervisor to provide you with a variety of experiences. Be proactive - ask for special projects, meetings to attend, and any other tasks that will broaden your understanding of your employing firm and the industry. Not only will what you hand in for this course be better, but you will gain valuable experience that will be recognized when you enter the job market. If you would like help identifying possible internship opportunities, please contact Meg Barnes at [email protected] or Wesley Dickens at [email protected] at the School of Business Administration. We do not have a strict set of requirements regarding your duties during the internship - we mainly want to be sure that you are doing the things that would be typical of someone in a regular position in that organization (ideally you would do a variety of tasks). THE DAILY DIARY Form of the Daily Diary You should keep a daily written record of your on-the-job activities. Although this diary primarily is to help you in preparing your paper, you must submit it to the instructor. The diary may be hand-written or typed. You may submit it in a Word document, a bound notebook, or on loose-leaf paper, but be sure the dates of entry are kept in progressive order. 41 | P a g e Daily Entries Entries in your diary should focus on your major activities. Please do not record every minor detail of your job activities. On days when you're performing routine activities - e.g., answering phones, filing, or typing - you may enter only a sentence or two. Entries should be more detailed for days when you are performing special projects, such as preparing a proposal, analyzing a project, or calling on a client. In addition to the activities performed, you will want to write your thoughts and reflections. For example…How did things go? How did you feel at the end of the day – energized, depleted, proud, confused, etc.? How could you do things differently or better? What was the best part of the day? The worst? What are you looking forward to tomorrow? What did you learn? How can you apply that learning in the future? THE PAPER Form of the Paper. Your paper is based upon your work experience. The paper should be between 16-20 pages in length (Times New Roman 12 point font or equivalent, doublespaced, 1-inch margins). Structure and Content of the Paper. As with any paper, you should write a good story. Here are some things to consider including in your paper: 1. Tell me about the employing firm, including its corporate structure, its strategic plan and prospects for the future, and your assessment of the firm's future growth prospects. 2. Describe your internship experience, especially emphasizing important experiences, such as special projects you handled. 3. What were your responsibilities and how did they vary from what you expected? 4. What contributions were you able to make to the firm during your internship? 5. How might the internship be improved in the future? 6. Would you recommend that future students be placed with this firm as interns? 7. Discuss your view of career opportunities at the firm, e.g., which positions may fit you the best, and why. Be honest and critical. 42 | P a g e BUS 500 BUSINESS INTERNSHIP COURSE CONTRACT Please complete this Course Contract and the Request for Enrollment and submit it to Dr. Danielle Ammeter by faxing it to (662) 915-5821, by scanning and emailing it to [email protected], or by dropping it off at the Business School Dean’s Office in 253 Holman. Student First Name: ___________________________ Last Name: ___________________________ Student ID Number: ___________________________ READ THE FOLLOWING, CONFIRM BY CHECKING EACH BOX, AND SIGN BEFORE CONTINUING I have read the BUS 500 Internship Syllabus document and understand that I must do the following to receive consideration for enrollment in this course for credit: □ I have submitted this application prior to the beginning of my internship. □ I will be working a minimum of 320 hours at the internship during the semester (or equivalent 15 week period) and have provided dates and estimated weekly hours to support this. □ I have a minimum GPA of 2.5 and am a student with Junior or Senior standing. If my GPA is below this level (and I am in good academic standing) or I am not yet a Junior, I have attached the additional documentation as is described in the syllabus. □ I will not enroll in greater than 9 credit hours during the semester that I am interning (this includes the 3 credit hours for BUS 500). □ I understand that the BUS 500 Business Internship is a 3 credit hour course and I will be responsible to pay tuition for this course in the semester that the internship work is performed. Any questions regarding payment of this tuition should be directed to the Bursar’s office at (800) 891-4596. During my internship: □ I will make daily entries in my dairy (preferably at the very end of the day). □ I will check my @go.olemiss.edu email daily. After completing my internship: □ I will hand in the required log, paper, picture, and summary by the due date as indicated earlier in this syllabus. □ I understand that my job supervisor may be contacted for feedback regarding my performance on the job and this information will be considered in determining my final grade for this course. ____________________________________________ ___ ___ /___ ___ / ___ ___ (MM/DD/YY) 43 | P a g e BUS 500 BUSINESS INTERNSHIP REQUEST FOR ENROLLMENT PLEASE FILL OUT THIS FORM AS COMPLETELY AS YOU CAN (PRINT LEGIBLY) 1. Student First Name: ___________________________ 2. Last Name: _______________________ 3. Student ID Number: _______________________ 4. Semester that Internship will be completed (please check one): _____ Summer 20XX _____ Fall 20XX _____ Spring 20XX 5. Major: ______________________________________________________________________ 6. Hours in addition to BUS 500 that you will be registering for in your internship semester (Note: this must not be more than 6 credit hours in addition to BUS 500): ___________________ hours 7. Hours remaining for graduation at end of the current semester: _____________hours 8. Email: [email protected] (we must use your official Ole Miss email address) 9. Your Contact Phone Number: (___ ___ ___) ___ ___ ___ - ___ ___ ___ ___ 10. Your Contact Mailing Address: ________________________________________________________________________________ ________________________________________________________________________________ 11. Employer (Company Name): ____________________________________________________________________ 12. Employer's Address: _______________________________________________________________________________ ________________________________________________________________________________ _________________________________________________________________________________ 44 | P a g e 13. Name of Your Supervisor: _____________________________________________________ 14. Supervisor's Email Address: ___________________________________________________ 15. Supervisor's Voice Phone number and FAX # (if available): Voice: (___ ___ ___) ___ ___ ___ - ___ ___ ___ ___ Fax: (___ ___ ___) ___ ___ ___ - ___ __ ___ ___ 16. Your Hourly Compensation (if applicable): ___________________________________________________ 17. Starting Date (be specific): ___ ___ /___ ___ / ___ ___ (MM/DD/YY) 18. Ending Date (be specific): ___ ___ /___ ___ / ___ ___ (MM/DD/YY) We calculate total # days based on non-holiday working days between your starting and ending date. 19. Hours Per Week you will be working (be specific): FOR OFFICE USE ONLY Total # days worked: __________ X Hours per day worked: __________ = _______ hours per week (Maximum = 40 hours per week) 20. Describe your job duties in this internship: Total # hours worked: __________ (must equal 320 hours or more) ________________________________________________________________________________________ ________________________________________________________________________________________ ________________________________________________________________________________________ ________________________________________________________________________________________ 45 | P a g e Contact Information The Office of Undergraduate Career Preparation G6 & G7 Holman Hall University, MS 38677 Director: Meg Barnes, [email protected], Phone: 662-915-2406 Coordinator: Wesley Dickens, [email protected], Phone: 662-915-6546 46 | P a g e
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