MILESTONE CUSTOMER STORY
Swedish Hairdresser Cuts Costs and Improves
Shop Design with Milestone Video
“After installing the Milestone video management system, losses at our salons have dropped
drastically. We are able to monitor product deliveries to make sure that everything goes as
planned. We feel that the security system has created a much safer environment for our
employees and customers.” – Maria Jörgensen, CEO and owner of Skult.
The Challenge: Skult hairdresser’s salons had problems with shrinkage. The loss of expensive
hair care products was increasing. The chain wanted to find out how and when these instances
occurred to avoid the substantial costs associated with the loss of products.
The Advantage: After installing Milestone XProtect® software, the loss at Skult’s salons has
been drastically reduced. They have heightened security across all of their salons which has
created a more secure and relaxed environment for both employees and customers. Moreover,
they are able to ensure uniformity of displays and other interior environments in all of their
eight locations.
The Solution: Milestone Partner GH Data has designed and implemented an effective solution
with Milestone XProtect® Essential. The Milestone video software manages 11 AXIS network
cameras throughout Skult’s salons, their hairdressing school and their warehouse. All video
footage is saved on HP Proliant Servers and Microsoft Servers.
2014
MILESTONE CUSTOMER STORY
Less shrinkage thanks to Milestone
Hair salon chain Skult has eight salons across five cities in Sweden. They also run a
hairdressing school called ‘Skult Education’ to train some of the most skilled hairdressers.
Unfortunately, Skult was experiencing shrinkage in their selection of high quality haircare
products. “We were losing money every time there was loss in our stock of products. We really
needed to step in and do something about it,” says Maria Jörgensen, CEO and owner of Skult.
To solve their problem, Skult consulted
with integration partner GH data who
recommended them to go with a
Milestone network solution. They set
up Axis digital cameras at every Skult
salon, at Skult Education, and at their
central warehouse. The surveillance
system gave Skult the ability to
monitor all salons to check suspicious
behavior. They wanted to ensure that
all deliveries of haircare products were
received at the cash register in each
salon, and they also wanted visible
security cameras to help prevent the
product shrinkage.
”After installing the Milestone video management system, losses at our salons have dropped
drastically. It has allowed us to monitor product deliveries to make sure that everything goes
as planned. We feel that the security system has created a much safer environment for our
employees and customers,” says Maria Jörgensen.
Improving shop design with mobile security
Skult is also using their security system to make sure that all salons have the same look and
feel. They want to ensure that all customers get the same experience at every salon.
Alignment of window displays and interior decorations at the stores are an important part of
that. It is key that the interior environment at the salons reflects the inspiring and high-quality
service that customers can expect at Skult. “The look and feel of our salons is very important.
That is also why I am thrilled that the cameras have a stylish design which fits well into our
brand,” says Maria Jörgensen.
Skult can monitor and administer the different locations both centrally and remotely using the
Milestone Mobile client. “If I want to, I can check up on my salons when I sit at home. Then I
can call the store right away if decorations at the store need to be changed, for example. It is
great to have such flexibility,” says Maria Jörgensen.
Skult immediately receives a notification if an incident occurs and they can then view images
from the cameras no matter where they are located. Thanks to remote access, Skult can take
necessary action exactly where and when it is needed.
Open platform future-proofs the solution
Skult wanted a security system that was easy to install and could be integrated with their
existing IT infrastructure. Moreover, they wanted a system that was scalable for possible
future expansions. Thanks to Milestone’s open platform technology, GH Data could easily fulfill
these requirements.
2014
MILESTONE CUSTOMER STORY
“The main advantage of Milestone video management software is that it is built on open
platform technology. This means that Skult or any other customer can continually optimize
their security system, regardless of how many cameras they might need in the future. With
open platform we can also integrate with other systems such as alarms and access control,”
says Omid Ghannad, CEO and owner of GH Data. Skult has a Software Upgrade Plan (SUP) to
make sure that they always have the newest version of their XProtect product.
http://www.skult.se/, http://www.ghdata.se/, www.milestonesys.com
2014