CABLE TRANSITION COMMITTEE
TOWN HALL MEETING
“MAKING THE TRANSITION”
“MAKING THE TRANSITION”
Agenda
•
Welcome/Introductions
•
What’s Changing For Colonial?
• Intro To What’s New … Xfinity Mobile Experience
• When Will New Services Be Installed?
• What Comes Next?
• What Happens to My Billing?
• Timeline For Changes
• Communications - Wrap-up - Q & A
Coming April 1, 2017
* New Cable Service *
* New Internet Service *
* New Optional Features *
What’s New
COMMUNITY
TELEVISION
•
Powered by Industry leading
X1
Digital Preferred pkg, 170
channels, 92 in HD
Music Channels
On Demand Library with over
10K titles
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THE COMPLETE PACKAGE
Colonial Country Club
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INTERNET
•
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Comcast Blast
75 Mbps minimum
downloading
No data caps
Mbps and Gbps expandability
for extra cost.
•
OPTIONAL
XB6
Landline ($25/Mth), COMCAST HOME and Sports,
Movies and Multicultural programming available at
extra cost
DVR/RECORDING
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MODEM/ROUTER
6 Tuner DVR
Simultaneous playback & record
60 hour Disk record limit
Cloud based in future
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SET TOP BOXES
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2 Companion HD
2 HD DTA’s
Including DVR, boxes support 5 TV’s
Fiber Optic coming to all Homes
WiFi in Common areas
WiFi at ALL pools
Mobile Hotspots
Community Channel
Video in Clubhouse, Rescue Club
and Fitness Center
Bulk Call Center of Excellence and
dedicated Account team
Escalation Process
Dual Frequency bands
2 RF channels
Optimum Streaming
REMOTE
•
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Both DVR and Companion boxes support
Voice Remote
DTA’s do not support Voice
Intro to Your New Package
Xfinity Mobile Experience
Coming to Colonial Country Club
Very Important Dates!
January 30 thru February 1, 2017
Refreshments
Club House Parking
Lot
Jan30th > Feb1st
Continuous
Demonstrations
10AM > 6PM
Ask COMCAST your
questions, view X1
capability and features
Prizes
Phase 1: X1/Blast Conversion
Signup For Installation/Conversion
• Comcast will send announcement letter to every home in early March with sign-up
procedure details. Sign up by phone begins in March
• In addition, Comcast will provide on-site signup with product demo at Colonial in
early April.
• Installations will begin April 1 based on order in which signups are received.
• Teams of technicians will come to your home to replace equipment, perform a
“home health check” to make sure everything works properly.
• Colonial members will have 12 months to complete transition without incurring an
installation fee.
• Members have an option to make the transition early. Installation fee of $60 will be
charged for changes made prior to April 1. When calling Comcast don’t reference
the April package as they will be confused, simply ask for a X1 installation and
make your selections. Make sure that they do know you are from Colonial Country
Club to get the correct rate.
Phase 2: Fiber Optic Cable Installation
THE TRANSITION CONTINUES THROUGH 2018
• Fiber to every home will be installed in 2018.
• Construction of Infrastructure will begin Jan., 2018. This step will take
approximately 4 to 6 months.
• New Wireless Gateway and Router technology will be placed in every home
after the fiber infrastructure is completed and tested.
• All details will be communicated as plans are finalized.
PHASE 1 - PHASE 2 TIMELINE
Phase 1 Convert Colonial Country Club to X1 Using Existing Copper Coaxial Infrastructure
Educate community on X1
Member signup’s start early March, 2017
Installs start 4/1/2017 through 3/31/2018
Phase 2 Convert Colonial Country Club to Fiber to the Home (FTTH)
Implement XB6 Gigabit Gateway Technology
Committee and Colonial staff work with COMCAST Operations and Construction team
Develop Construction Plan
Thru Q3/2017
Q4/2017
Finalize Construction Schedule
Prep for Construction
Q4/2017
Construction & Test Q1-Q2/2018
Member Signup/Installs
HOW BILLING WILL CHANGE
Bulk Billing
• Bulk Billing is assessed by Colonial Country Club quarterly, in advance.
billing will cover April, May, and June Comcast services.
Q2
• April, 2017 will be billed at the old contract price even though new services will
be in effect.
• May, June, and subsequent months will reflect the new $72 per month rate.
HOW BILLING WILL CHANGE
Retail Billing
• X1 and Blast services and equipment currently part of the Comcast retail bill will now
become “standard” with the new Bulk package.
• Current retail charges for X1, Blast, Digital Preferred channels, and equipment will be
eliminated beginning April 1.
• Members should continue to pay their retail bill until adjustments catch up; 2-3 months.
• Effective in the May retail bills members will see the new pricing from the contract, and
their choices for Equipment, Features and Services.
• Under the new plan unless you purchase additional equipment, faster Internet,
Comcast Voice or premium programming your new retail bill should be $0.
Important Reminder
Members are encouraged to check their new bills for accuracy and contact Comcast for
any issues; remembering it could take 2-3 months for adjustments
Getting The News To Members
The Colonial Country Club website is our primary conduit to the Community
http://www.colonialgolfclub.com/index.php
1.
Log on as a member
2.
Select Cable Transition
3. Choose any Tab
The FAQ section is a great resource for information and is updated regularly
Send us email directly from the website or use
[email protected]
TOWN HALL PRESENTATION
Colonial Country Club Cable Transition Committee
January 18th 2016
Summary /Q & A