Being a good listener
Good communication is about speaking and listening. Here are some
tips that can help you make sure you are a good listener.
Listen when the other person is speaking.
Wait until they are finished before you start to talk.
If you are not sure about something you should ask questions.
Check you understand what the person is talking about.
Focus on what the person is saying. Use eye contact and body
language to let them know you are listening.
Entry 1 & 2 Factsheet
bbc.co.uk/skillswise
© BBC 2012