Worldwide Hospitality Awards

!
"#$%%!#$&$'%$(!)*!+,-$./$#!)01)!
%
"2,3,!4!"5!"&'672$6'8&3!
)*"+"%,-./"%0-1#$%+$2$34$*%"%
5-+61731$%8-*93:"63:;%<7"+1%
"=1%7-+>*%?"+1$+%@-+%*A*:"3="/6$%1$4$6-9.$=:%3=%
B"1"#"*2"+C%
9999!:%'#'!;,./'!<,=>$!2,3$&?32$!@'#A6>!<8B8#C!D7,&,=>$!A6!E'='>'%7'#(!,6!+,%C!;,./'!
A%&'6=(!32$!&$.8#!A%&'6=(!32$!.,%3!/$'83AF8&!,F!32$!A%&'6=%!,F!32$!+,%C!G$!'#72AH$&'>,?2'%!I,6!
32$!J,#&=IA=$!K,%HA3'&A3C!LI'#=%!!)01)!F,#!32$!7'3$>,#C!MG$%3!N6A3A'3A-$!A6!O8%3'A6'/&$!
P$-$&,H.$63!'6=!O,7A'&!Q$%H,6%A/A&A3C!,F!32$!R$'#M5!L6=!A3S%!6,!%2,#3T3$#.!H,&A7CU!:%'#'!
;,./'!<,=>$(!%H,6%,#!'6=!FA#%3!H'#36$#!,F!'6!+VW!7'&&$=!!"##$%&'($)*(+&,-#&!%A67$!A3!I'%!%$3!
8H(!A%!%3$HHA6>!8H!A3%!I,#X5!!
N6!)01Y!A3!A%!2,&=A6>!'!72'#A3C!F86=#'A%A6>!%'&$!F,#!!"##$%&'($)*(+&,-#&(!'6!+VW!I2A72!%8HH,#3%!
86=$#H#A-A&$>$=!E'='>'%7'6!H,H8&'3A,6%!Z'77$%%!3,!I'3$#(!$=87'3A,6(!'!=A>6AFA$=!
$6-A#,6.$63!'6=!2$'&32[5!:2$%$!H$,H&$!&A-$!,6!&$%%!32'6!'!=,&&'#!'!='C5!:2$!%'&$(!3,!/$!7'&&$=!
\L#3A%3!L6>$&%!F,#!E'='>'%7'#\(!IA&&!/$!2$&=!'3!@2#A%3A$M%!A6!"'#A%!,6!Y0!]'68'#C!)01Y!'3!^!H5.5!
:2$!%'&$!7,67&8=$%!'6!$B2A/A3A,6!#866A6>!F#,.!1*!T!Y0!]'68'#C5!
D-%@$7$+%:?"=%EF%2-=:$.9-+"+;%"+:3*:*%?"4$%2-..3::$1%:-%B"1"#"*2"+C%G*3=#%"*%:?$3+%/"*$%.":$+3"6*%
1--+*%"=1%73=1-7%*?A::$+*%?"=1H2"+4$1%/;%:?$%I"@3."=3+;%9$-96$%7?-%634$%-=%:?$%?3#?%B"1"#"*2"=%
96":$"AJK%:?$;%?"4$%2+$":$1%EF%7-+>*%:?":%3=43:$%A*%:-%:">$%"%*$2-=1%6-->%":%I"@3."=3+;%2A6:A+$%"=1%
2-=:$.9-+"+;%"+:C%<66%9+-2$$1*%@+-.%:?$%*"6$%-@%:?$*$%7-+>*%7366%#-%:-%?$69%3.9-4$+3*?$1%
9-9A6":3-=*C%)?$%3=?"/3:"=:*%-@%:?$%4366"#$%-@%<=:-$:+"K%:?$%*-A+2$%-@%I"@3."=3+;%$J9$+:3*$K%7366%:?A*%
?"4$%"22$**%:-%7":$+K%?$"6:?K%$1A2":3-=%"=1%"%13#=3@3$1%$=43+-=.$=:%:?":%+$*9$2:*%:?$3+%2A6:A+$C%
%
!"#$%&'(%
%
L#3A%3!L6>$&%!F,#!E'='>'%7'#!A%!%H,6%,#$=!/C!_+DO@W5!O8HH,#3$=!/C!32$!`,#$A>6!EA6A%3#C(!32$!
N6%3A383!`#'6a'A%!A6!"'#A%(!'6=!32$!`#$672!D./'%%C!3,!E'='>'%7'#5!
L#3A%3!L6>$&%!F,#!E'='>'%7'#U!
LJ?3/3:3-=%+A=*%@+-.%&M%H%NO%P"=A"+;%FO&N%QB-=1";%:-%R":A+1";%M%"C.C%H%(%9C.CS%
<A2:3-=%5$1=$*1";%NO%P"=A"+;%FO&N%":%T%9C.C%
":%U?+3*:3$V*W%
M%<4$=A$%B":3#=-=K%EXOOT%!"+3*%
)$6W%YNN%QOS&ZO%E(TXTX%H%["JW%YNN%QOS&ZO%E(TXT(%%
%
%
0$@:W%2"+4$1%73=1-7%*?A::$+%/;%:?$%I"@3."=3+;%9$-96$C%\:?$+%*31$W%G=:3:6$1K%L+=$*:%!3#=-=%L+=$*:K%%
FO&FK%.3J$1%.$13"C%%
]3#?:W%53=1-7%-=%:?$%5-+61K%0A23$%"=1%P-+#$%\+:"K%FO&FK%7":$+%/-::6$*K%+$*3=%-=%7--1$=%I"@3."=3+;%73=1-7%*?A::$+%
Q!?-:-*%^%D"_?$63%!$++-:%"=1%"=:?-=;%9$*>3=$SC%
%
%
%
%
!"#$%F'(%
%
%
)-9%6$@:W%P"2`A$*%a366$#6bK%FO&FK%R9+";%9"3=:%"=1%-36*:32>%-=%7--1$=%I"@3."=3+;%73=1-7%*?A::$+%%
%Q!?-:-%^%D"_?$63%!$++-:%"=1%"=:?-=;%9$*>3=$SC%%)-9%+3#?:W%0"93=K%c$7"+%"=1%d32`A$6K%FO&FK%"2+;632%9"3=:%-=%7--1$=%
I"@3."=3+;%73=1-7%*?A::$+%Q!?-:-%^%D"_?$63%!$++-:%"=1%"=:?-=;%9$*>3=$S%
e-::-.%6$@:W%PA=#6$%[$4$+K%R9$$1;%d+"9?3:-K%FO&FK%"2+;632%9"3=:%"=1%*9+";%-=%7--1$=%I"@3."=3+;%73=1-7%*?A::$+%Q!?-:-%
^%D"_?$63%!$++-:%"=1%"=:?-=;%9$*>3=$SC%%e-::-.%+3#?:W%G=:3:6$1K%fA+3%,A9$+K%FO&FK%"2+;632%-=%7--1$=%I"@3."=3+;%73=1-7%
*?A::$+%Q!?-:-%^%D"_?$63%!$++-:%"=1%"=:?-=;%9$*>3=$S%
%
!"#$%N'(%
%
L/,83!:%'#'!;,./'!<,=>$!ZIII53%'#'X,./'57,.[!
!
"2,3,!4!"5!"&'672$6'8&3!
%
)*"+"%,-./"%0-1#$gggg%-=%D-*;%,-./"%3*6"=1%:-%:?$%=-+:?H7$*:%-@%B"1"#"*2"+%3*%"%0AJA+;%
8-:$6'L2-6-1#$%-@%"%+"+$%"A:?$=:32%2?"+.%3=%"%*;./3-:32%+$6":3-=*?39%73:?%"=%$J:+"-+13="+;%"=1%
+$."+>"/6;%/3-H134$+*$%=":A+"6%$=43+-=.$=:C%
[+-.%:?$%4$+;%/$#3==3=#%3:%?"*%@-*:$+$1%:?$%"+:%-@%R6-7%0343=#K%$2-6-#;K%*A*:"3="/6$%1$4$6-9.$=:K%"=1%
*-23"6%+$*9-=*3/363:;%3=%"%1;=".32%+$6":3-=*?39%73:?%:?$%6-2"6%9-9A6":3-=C%
h:*%9-632;%3*%@3+.6;%"=2?-+$1%3=%L2-6-#;%73:?%9+$*$+4":3-=%-@%"=%h=13#$=-A*%D":A+$%]$*$+4$%"=1%
2-=*$+4":3-=%9+-i$2:*%*A2?%"*%:?$%e"-/"/%DA+*$+;%"=1%:?$%L1$=%d"+1$=K%"%/-:"=32"6%#"+1$=%73:?%FOO%
$=1$.32%*9$23$*C%h:*%6-7%3.9"2:%-=%:?$%$=43+-=.$=:%"=1%3:*%:+$$%96"=:3=#%9+-#+".%.$"=%:?":%3:%3*%
2"+/-=%=$A:+"6%Q2"+/-=%"A13:%/;%:?$%[+$=2?%L=43+-=.$=:%"=1%L=$+#;%B"="#$.$=:%<#$=2;SC%
!+$*$+43=#%:?3*%*A/63.$%$=43+-=.$=:%"=1%*A99-+:3=#%23:3_$=%"2:3-=%@-+%/"6"=2$1K%*A*:"3="/6$%
1$4$6-9.$=:%:?":%/$=$@3:*%:?$%6-2"6%9-9A6":3-=%"+$%9"+:%-@%:?$%$:?32*%-@%:?3*%$2-H9"+"13*$C%
)*"+"%,-./"%0-1#$%3*%:?$%9"+:=$+%"=1%?3*:-+32%*9-=*-+%-@%ja366"#$*%"=1%!$-96$jK%"=%Dd\%:-%7?32?%3:%
9+-431$*%?A."=%"=1%@3="=23"6%+$*-A+2$*%"=1%@-+%7?32?%3:%+$#A6"+6;%-+#"=3*$*%$4$=:*%:-%*A99-+:%3:*%
7-+>%-@%?$693=#%A=1$+9+3436$#$1%9-9A6":3-=*C%%
h=%FO&&%3:%-+#"=3*$1%3=%[+"=2$%:?$%@3+*:%$J?3/3:3-=%"=1%*"6$%-@%7-+>*%/;%B"1"#"*2"=%"+:3*:*%:-%+"3*$%
:?$%=$2$**"+;%@A=1*%:-%+$/A361%"%4366"#$%-@%:?3+:;%?-A*$*%"=1%&XO%9$-96$K%73:?%"%*2?--6%"=1%*"=3:"+;%
@"2363:3$*C%h=%FO&F%3:%-+#"=3*$1%:?$%<+:3*:%<=#$6*%@-+%B"1"#"*2"+%$J?3/3:3-=%"=1%*"6$%":%U?+3*:3$k*C%<66%
9+-@3:*%7366%#-%:-%:?$%ja366"#$*%"=1%!$-96$j%Dd\K%$="/63=#%3:%:-%2-=:3=A$%3:*%9+-i$2:*%:-%9+-:$2:%:?$%
13#=3:;%-@%:?$%9$-96$%Q?"/3:":K%"=1%"22$**%:-%2"+$K%7":$+%"=1%$1A2":3-=SC%
)?$%7-+>%-@%)*"+"%,-./"%0-1#$%*:"@@%9+-.-:3=#%:?$%$=43+-=.$=:%"=1%:?$%6-2"6%9$-96$%7"*%
+$2-#=3*$1%7?$=%3:%7-=%:?$%9+$*:3#3-A*%5-+61731$%8-*93:"63:;%<7"+1*%FO&F%"7"+1$1%/;%:?$%7-+61k*%
6"+#$*:%?-:$63$+*%@-+%je$*:%*A*:"3="/6$%1$4$6-9.$=:%"=1%*-23"6%+$*9-=*3/363:;%3=3:3":34$j%-@%:?$%;$"+C%
%
%
!"#$%Z'(%
L/,83!32$!+VW!\bA&&'>$%!'6=!"$,H&$\!
!
"2,3,!4!"5!"&'672$6'8&3!
a366"#$*%"=1%!$-96$%7"*%*$:%A9%3=%FOOT%:-%?$69%9+$*$+4$%:?$%13#=3:;%-@%:?$%.-*:%13*"14"=:"#$1%9$-96$%
/;%9+-4313=#%:?$.%73:?%=$7%?-A*$*%"=1%"22$**%:-%7":$+K%2"+$%"=1%$1A2":3-=C%
h=%9+"2:32"6%:$+.*%a366"#$*%"=1%!$-96$%/A361*%-+%+$2-=*:+A2:*%4366"#$*K%*2?--6*K%13*9$=*"+3$*K%*"=3:"+;%
@"2363:3$*K%7"*?%?-A*$*%"=1%9A/632%@"2363:3$*%"=1%$=*A+$*%"22$**%:-%7":$+%$:2C%%
)?$%Dd\%"6*-%*A99-+:*%$2-=-.32%1$4$6-9.$=:%/;%$=2-A+"#3=#%/A*3=$**%*:"+:HA9*%"=1%"=;%-:?$+%
"2:343:;%:?":%7366%?$69%:-%1$4$6-9%"%6-2"6%$2-=-.;%"=1%3=2+$"*$%:?$%3=2-.$*%-@%13*"14"=:"#$1%
4366"#$+*C%%
L/,83!J,#&=IA=$!K,%HA3'&A3C!LI'#=%!
\+#"=3*$1%/;%B,d%d+-A9K%5-+61731$%8-*93:"63:;%<7"+1*%?"4$%"#"3=%+$2-#=3*$1%#+-A9*K%/+"=1*%"=1%
3=13431A"6%3=3:3":34$*%/;%:?$%3=:$+=":3-="6%?-:$6%3=1A*:+;C%)?$%:7-%iA+3$*K%-=$%."1$%A9%-@%7-+>$+*%3=%
:?$%:+"4$6K%2-..A=32":3-=%"=1%/A*3=$**%3=1A*:+3$*%"=1%:?$%-:?$+%2?-*$=%@+-.%+$9+$*$=:":34$*%-@%:?$%
6"+#$*:%?-:$6%#+-A9*K%=-.3=":$%:?+$$%@3="63*:*C%<66%.$./$+*%-@%:?$%3=1A*:+3$*%"=1%?-:$6%#+-A9*%
+$9+$*$=:$1%/;%:?$*$%iA+3$*%:?$=%4-:$%13+$2:6;%$6$2:+-=32"66;%:-%1$231$%:?$%73==$+*C%\=2$%"#"3=%:?3*%
;$"+%:?$;%?"4$%"7"+1$1%3==-4":-+*%"=1%:?-*$%7?-%*?-7%:?$%7";%/;%$J".96$K%=-:%iA*:%3=%
3=:$+=":3-="6%#+-A9*%/A:%"6*-%3=%.-+$%.-1$*:%/A*3=$**$*K%*A2?%"*%)*"+"%,-./"%0-1#$C%
lllllllllllllllllllllllllllllllll%
KA>2T=$FA6A3A,6!H2,3,%!'6=!H#$%%!#$&$'%$%!'-'A&'/&$!8H,6!#$c8$%3!!
Q\4$+%&OO%9?-:-*W%7-+>*%-@%"+:K%I"@3."=3+;%4366"#$K%:?$%7-+>%-@%:?$%a366"#$*%"=1%!$-96$%Dd\K%"=1%
.-+$CS%
O'&$%!7'3'&,>8$!'-'A&'/&$!,6&A6$!%,,6!
!
!
%
!"#$%X'(%
"#$%%!O$#-A7$%!
!!
;'3A'!E'#A6,3!
X'3A'5.'#A6,3dXA.T'>$67C57,.!
)$6CW%NN%QOS%&Z&%ZOOM(&%
B-/36$W%YNN%QOS%((&%ZFXFN&%
!!
!
<'8#$63!E'#A6,3%
6C."+3=-:m2-."=196A*C2-.%
YNN%QOS%(!OE!EZ(XME%
P$&H2A6$!VA6>#e'8%
1C#3=#+$"Am2-."=196A*C2-.%
YNN%QOS%(XO!MXZNFT%
%
lllllllllllllllllllllllllllllllllllllllllllll%
%
L#3A%3!L6>$&%!F,#!E'='>'%7'#!
P$@%<b+-*-6%H%!3$++$%<+1-A43=%H%U?+3*:3"=%<*:A#A$43$366$%H%a3+#3=3$%e"++b%H%B"?3%e3=$/3=$%%
[+"=n-3*%e-3*+-=1%H%B":?3$A%e+3"=1%H%<6"3=%eA/6$J%H%]-6"=1%U"*:+-%H%U?"=%H%P$"=%U6$+:b%P$"=%U-+:-:%H%
P$"=%c"43-:%H%<6"3=%c$26$+2`%H%B"+3$%c$=3*%H%c$7"+%o%d32`A$6%
8$+4b%c3%]-*"%H%D-p6%c-66"%H%R-9?3$%L6/"_%H%[<I%H%d+b#-+;%[-+*:$=$+%q%[,c0%
db+"+1%[+-."=#$+%%H%<=:-=3-%d"66$#-%H%<=1+b%d"*%H%a"6b+;%d+"=2?$+%H%R9$$1;%d+"9?3:-%eb+$=#r+$%
8b=3=%H%f"==%,$+*"6b%H%!$:$+%,6"*$=%H%fA+3%,A9$+%H%0V<:6"*%%
<+="A1%0"/$66$H]-i-AJ%H%P$"=%0$%d"2%H%PA63$%0$#+"=1%H%B"+3$%0$9$:3:%H%h+3*%0$4"**$A+%L.$+32%0?A3**$:%H%
!?36399$%B";"AJ%H%B":?3$A%B$+23$+%H%h4"=%B$**"2%H%L+32%B32?$6%
<=1+$3%B-6-1>3=%H%B3*:%H%!":+32>%\V]$366;%%H%0A2;%$:%P-+#$%\+:"%H%fAi3+-%\:*A>3%
!?36399$%!"*`A"%H%R:b9?"=$%!$=2+b"2?%H%0"A+$=:%!$+=-:%H%d$+"61%!$:3:%
L+=$*:%!3#=-=%L+=$*:%H%e"+/"+"%!-+:"366$+%H%L63_"/$:?%1$%!-+:_".9"+2%
e$+="+1%!+"*%H%]U[&%H%8A#A$*%]$39%H%]$+-%H%PA63"==$%]-*$%H%D32-6"*%]A/3=*:$3=%%%
e$=i".3=%R"/":3$+%H%e+3#3::$%R"/;%H%R"+>3*%H%P$"==$%RA*96A#"*%q%)$."=1+-:"%%
)?$%e6--1%D$J:%1--+%H%R:b9?"=$%)+-3*%U"++b*%H%f4$63=$%)+-9b"%H%B"+2%a"=%!$:$#?$.%%a6"13.3+%
a$632>-432H%["/3$=%a$+*2?"$+$%H%P"2`A$*%a366$#6b%%H%B">?3%s$=">3*%
c-.3=3`A$%I3=>9bC%
%
!"#$%('(%