Statement of Work
Druva inSync On-Premise Professional Services Overview
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Professional Services Overview
Table of Contents
1.
What is Professional Services ................................................................ 3
2.
Why Professional Services .................................................................... 3
3.
Onsite or Offsite Resources .................................................................. 4
4.
Installation Suite of Options ................................................................. 4
4.1
Planning & Design ................................................................................................. 4
4.2
On Premises Configuration Menu ....................................................................... 5
4.3
Managed Deployment Menu ............................................................................... 5
5.
5.1
Upgrades Menu .................................................................................................... 5
5.2
Training Menu ....................................................................................................... 6
5.3
OS Migration Menu .............................................................................................. 6
6.
6.1
7.
2
Ongoing Consulting Menu .................................................................... 5
Synchronization with 3rd Party Apps .................................................... 6
Synchronization of 3rd party apps........................................................................ 6
Extended Support ................................................................................. 7
Professional Services Overview
1. What is Professional Services
Value added services provided by seasoned & experienced professionals helping clients
scale, plan and save time, costs and resources.
Deploying inSync in an Enterprise requires initial planning to achieve optimum performance
and seamless deployment. Druva provides a comprehensive range of deployment services
for planning and deploying Druva inSync, and extended services to fine-tune and upgrade
your system and application configuration.

Paragraph about ongoing items such as
o Solution Design & Consulting
o Deployment Plan & implementation
o Training & Knowledge Transfer
Anything not outlined in this document but is be requesting can be quoted per
request. This is just a guide to outline the most common services and packages we
provide.
2. Why Professional Services
3

Faster ROI

Dedicated Project Manager

Remove the need for additional internal project resources

Risk Avoidance

Consultation by Subject Matter Experts
Professional Services Overview
3. Onsite or Offsite Resources

Option for either onsite or offsite resource

Option to have a Professional services person work for the daily rate to cover any
requests they may want to address.
4. Installation Suite of Options
4.1 Planning & Design
4

Hardware Sizing

Best practices

Network plans

Understanding the distribution of users across regions

Provisioning storages in different regions as per requirements

Understanding the bandwidth availability in different regions

Understanding site-wise prioritization for deployment

Understanding the network architecture

Documenting the inSync network design

Outline inSync client Mass Deployment strategy

Outline & Document Disaster Recovery strategy

Planning inSync client roll-out and rate of deployment
Professional Services Overview
4.2 On Premises Configuration Menu

Hardware Benchmarking

Install & Configure the inSync Servers

Configure inSync Storages based on the number of servers

Setting up user profiles as per requirements

Integration of Active Directory with inSync

Write inSync client Mass Deployment scripts
4.3 Managed Deployment Menu

Assist in planning of deployment

Identify sites, network bandwidth and scheduling

Kick-off inSync client deployment/rollouts

Optimize & fine tune Application environment

Resolve any deployment related issues
5. Ongoing Consulting Menu
5.1 Upgrades Menu
5

Assistance with inSync servers and client upgrades

Upgrade documentation for client needs

Adding additional Storage nodes, Edge Servers
Professional Services Overview
5.2 Training Menu

Provide training and deployment guidance that is required for the project

Circulate documentation / support guides required for the project

Training of Site Services, Help Desk or Administrators

Writing custom internal KBA’s, testing scripts, or other documentation
5.3 OS Migration Menu

Planning on deployment of new workstations and migrating of user’s data from old
machine to new machine.
6. Synchronization with 3rd Party Apps
6.1 Synchronization of 3rd party apps

E Discovery tools to data mining

Reporting Tools

Monitoring Tools
* Quote is needed for custom solutions
** Billed on a daily rate.
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Professional Services Overview
7. Extended Support

Higher level of support for specified period of time,

Bi- Weekly System health checks and optimization

Limited number of Training sessions

Dedicated Project Manager for the account

Bi-Weekly sync up meetings
Service exclusions Any services not specifically described in the statement of work are excluded from this
service. If, during the service provision period, complementary services are identified as
desirable, a separate quotation will be provided.
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