Frequently Asked Questions
Cisco Systems and Cisco Systems Canada
LSS Oracle R12 Upgrade
Go-Live: March 8, 2015
Frequently Asked Questions (FAQ)
TABLE OF CONTENTS
Introduction.......................................................................................................................................... 2
1.1
Overview, Purpose, and Use of this FAQ.......................................................................... 2
1.2
Document Control .............................................................................................................. 2
FAQ ....................................................................................................................................................... 3
2.1
Cisco Strategy .................................................................................................................... 3
2.2
Product and Services ......................................................................................................... 3
2.3
Quoting, Ordering and Purchasing ................................................................................... 3
2.4
Invoicing, Payment and Compliance................................................................................. 4
Related Tools and References ............................................................................................................ 6
Introduction
1.1
Overview, Purpose, and Use of this FAQ
This document has been created to help you prepare for the upcoming changes and impacts
resulting from the upgrade and migration associated with the Americas initiative. For any
further clarification needed, you may contact [email protected].
1.2
Document Control
Change Record
Editor: Business Readiness
Date
Version
Change Reference
March 3, 2015
1
First Release
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Frequently Asked Questions (FAQ)
FAQ
2.1
Cisco Strategy
1. Q: What is the scope of the Americas release?
A: On March 8, 2015, as part of the Country Enablement Large Scale Services (LSS)
initiative, Cisco Systems, Inc. and Cisco Systems Canada, which process business for 57
territories*, will be upgraded onto the new global ERP platform – Oracle R12.
In the long term and through future enhancements, this new ERP foundation will enable
Cisco to standardize its systems and processes, reduce order-to-fulfillment cycle times, and
improve the overall customer experience.
2. Q: Which partners and customers will be able to purchase from Cisco Systems and Cisco
Systems Canada?
A: Partners and customers with a Cisco Systems or Cisco Systems Canada sales agreement
(or ICA) and an active Bill-to ID (BID) with Cisco Systems or Cisco Systems Canada will be
able to purchase from Cisco Systems or Cisco Systems Canada.
2.2
Product and Services
3. Q: What programs will be available on Oracle R12?
A: All current partner programs available in the Americas will continue to be available after
the upgrade.
4. Q: Can the partners and customers request to enable the Purchase Order Line Reference
(POLR) on existing BIDs?
A: Customers can request for the BIDs to be POLR-enabled. They can raise a request with
the Customer Support team to make the update in the profile management system.
2.3
Quoting, Ordering and Purchasing
5. Q: Will there be any changes to the existing Bill-to IDs (BIDs), Customer IDs (CIDs) and
Ship-to IDs (SIDs) that are used today?
A: BIDs, CIDs and SIDs will remain unchanged.
6. Q: Will there be any changes to sales orders?
A: New sales order numbers will be increasing from eight to nine digits.
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Frequently Asked Questions (FAQ)
7. Q: What changes will be made to Cisco Commerce (CCW) and Cisco Service Contract
Center (CSCC)?
A: CCW and CSCC will remain a central point for quoting, ordering and making any
changes to, or canceling orders that have been submitted. To do so, a case will need to be
opened with Customer Service Central
2.4
Invoicing, Payment and Compliance
8. Q: Will there be any changes to the invoice format?
A: One of the key improvements associated with this upgrade is a new invoice PDF format
for Cisco Systems and Cisco Systems Canada. The new landscape invoice format will
show applicable tax rate and tax amount based on the ship/install address at the line level.
Note this does not change how tax will be calculated but provides better visibility to invoice
tax calculation.
For B2B partners utilizing electronic invoicing, you will see an invoice based on one of the
below formats:

For EDI Invoices: Separate invoices will be sent based on ship-to state. Tax will
be calculated by Cisco using the ship-to at the line level, then totaled and the total
tax due will be sent in the invoice summary. If your invoice map calls for a tax rate
at header, a blended rate will be provided. The ship-to location displayed at the
header level will be based on the first line item.

For XML Invoices: Separate invoices will be sent based on ship-to state. Invoice
format will continue to show the ship-to and tax amount at the line level as done
previously. Total tax due will be sent in invoice summary.
9. Q: How will the tax information be shown on the new invoice format?
A: Extended amount (Tax) will be captured in the invoice, credit and debit memo at the line
level. For B2B enabled accounts, the tax will appear differently depending on if you use
EDI or XML formats. Please refer to the above response
10. Q: How will invoices change for service cancellation and restocking fees?
A: For Cisco Systems and Cisco Systems Canada entities service cancellation fees will be
charged as a separate debit line item for US / LATAM / CAN. If Service Cancellation fees
are applied, they will appear as a separate debit line item on the credit memo instead of
netting the cancellation fee against the credit line amount. Existing credits issued prior to
March 8 will not be affected. Service Cancellation fees will continue to be applicable to
‘Termination for Convenience’ requests only – excluding Brazil.
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Frequently Asked Questions (FAQ)
The process for Restocking Fees is not changing but, if applicable, the fee will be charged
and displayed as a debit line for each return line item on RMA Credit Memos.
11. Q: Will payment terms for Cisco Systems and Cisco Systems Canada be the same?
A: Payment terms for Cisco Systems and Cisco Systems Canada will remain unchanged.
12. Q: Will my Billing point of contact change?
A: No. Your Billing point of contact will continue to be the same and billing contact
information will be displayed on your invoices.
13. Q: Will payment remittance change?
A: No, all payments should continue to be remitted to the same Cisco bank accounts that
are noted on the Cisco invoices via check, ACH or wire transfer.
14. Q: Will anything change about e-delivery?
A: The system will continue to identify and e-deliver invoices to customers who request for
invoices via e-delivery (email). The only change is that invoices will be in the new invoice
format.
15. Q: I can no longer see the terms and conditions on my invoice. Where can I find the terms
and conditions?
A: The terms and conditions will no longer be printed on all the US and Canada invoices
and credit memos. A quick link will be provided in the Cisco Commerce Workspace (CCW)
which will take you to the “shipping exhibit” located on cisco.com. For order status
information, aged account summary statements, invoice copies and terms and conditions,
please visit the Cisco Commerce Workspace (CCW) at the following link:
https://apps.cisco.com/commerce/home. Click the Terms & Conditions link to access the
information
16. Q: Can I see an example of where on the invoice all these invoice format changes are
located?
A: Yes, you can. If you’d like to receive additional training and information on these invoice
changes, please follow this link and jump to the section called “Payment and Invoicing”.
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Frequently Asked Questions (FAQ)
17. Q: My wire payment is taking too long to post. How can processing time be reduced?
A: For quicker processing time of wire payments you can add remittance information in the
comments. Remittance information can reference any of the following:

Invoice Number

Customer Purchase Order (PO) Number

Commercial Invoice Number
Including remittance information or comment during wire transfer is not
mandatory. However, if you are using the PO number for remittance information it is
recommended that that you use following format for faster processing time: “POAL435678” where AL435678 is the PO number.
Related Tools and References
1. Partner Central for the Americas Release: http://www.cisco.com/web/partners/erpplatform.html
2. For inquiries specific to the Release: [email protected]
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All information is provided as-is for guidance only and is subject to change without notice.
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