September 2016
BETTER PRACTICE AWARDS
THE WINNERS ARE ANNOUNCED!
In this issue
Page 2 Message from the CEO
Page 3 Better Practice 2017 Call for papers now open
Page 4-10 Award Winners
MESSAGE FROM
THE CEO
I was pleased to announce this year’s Better Practice
Award winners at our Better Practice conference on 18
August.
The 28 Award winners programs show what is possible
and highlight better practice and innovation across
residential aged care and home care services.
The Better Practice Awards are an ideal opportunity
to highlight the positive programs in action for older
Australians, and to reward staff, management, clients and
organisations alike for the hard work they do.
All nominations are assessed by an independent panel
against nomination selection criteria including a focus on
quality of care and quality of life outcomes for consumers.
This is our way of recognising and showcasing aged care
services that have consumer focus at their core. The
stand-out providers spend time finding out what their
consumers want, and then find a way to make it happen.
The planning, the research and most importantly, the
results of the programs make them stand out. And the
fact that the consumers are driving the benefits rather
than ‘receiving’ them.
It was particularly pleasing to see an increased number
of nominations coming from home care providers. While
the majority of winners are still from residential aged
care, eight of the winners are from home care. It’s great
to see home care getting on board this awards program.
Many of the programs have aspects that could be
adopted by other aged care providers.
Have a read of the full profiles of the award winning
programs on our website. You will be inspired.
Planning is underway for next year’s Better Practice
conferences, with a call for papers now open. Better
Practice Award winners will automatically be included
in our selection process for speakers for next year’s
conferences.
Nick Ryan
Chief Executive Officer
Quality Standard | ISSN 2204-437X (online)
Visit our website to add your email to our mailing list – www.aacqa.gov.au
Send us an email if you have a story – [email protected]
from the Australian Aged Care Quality Agency
2
CALLING ALL PAPERS FOR
BETTER PRACTICE 2017
We have had a great response to our Better Practice
conferences this year and we want to do it all again next
year… but we need you!
We have set up a simple and easy submission process
through our website and all you have to do is follow the
prompts.
We are on the lookout for speakers for our 2017
conferences.
Know of someone who has a great story to tell? Let us
know – email [email protected] or prompt
them to submit a paper online. We would love to hear
from you.
The theme for 2017 is Re-thinking
Disrupt, Connect, Create.
Aged Care –
This theme is about shaping a new response to care for
aged care consumers in Australia.
As part of this we want to explore what do we mean by
the term ‘ageing well?’ Who currently defines this? What
implication does this hold for quality service delivery that
is grounded firmly in individual needs and expectations of
consumers? And, what does it mean to be an empowered
consumer of aged care services within this context. How
do we enable consumers to exercise real choice and
control? These questions go to the heart of achieving
partnerships between service providers, consumers
and their communities in designing and delivering
customised, aged care support.
Presentation sub-themes:
1. Ageing – changing mindsets
2. Organisational leadership and culture change
3. Workforce development and staffing
4. The consumer voice and CDC
5. Innovative lifestyle and food
6. Personal, medical and clinical care
7.Dementia
8. Diversity – we would particularly like to focus on CALD in 2017
9. The rural and remote challenge in service delivery
10.Indigenous aged care and
We want to explore current concepts of ‘ageing’. We want
to challenge ourselves to consider what is needed to
deliver on expectations about quality of life in aged care
– for both those delivering support and those receiving it.
How do we provide a ‘voice’ to consumer expectations?
What barriers may prevent us moving into a culture of
support based on expressed goals and expectations of
our consumers?
11. Protecting elder rights e.g. sexuality in aged care, elder abuse and ageing and disability
Call for papers open Tuesday, 13 September and close
on Friday, 14 October. More information is available on
our website. Visit www.aacqa.gov.au for details.
You don’t need to be a professional or seasoned speaker
to be a part of Better Practice 2017. If you have a story to
tell, we want to hear it. Better Practice conferences are
positive, enthusiastic and collaborative environments.
You are among friends and colleagues who want to hear
your practical strategies and experiences and make a
difference. Practical evidence based case studies are
encouraged.
from the Australian Aged Care Quality Agency
3
RESIDENT CENTERED HANDOVER
Monash Health
AW BE
AR TTE
D RP
20 R
16 AC
W TIC
IN E
NE
RS
A.G. Eastwood Hostel, Cheltenham Vic.
A resident centred approach to enhanced communication between staff and residents at shift change, to mitigate risk,
and to provide an opportunity for the resident to be included in their care. IMPROVING ACCESSIBILITY THROUGH CULTURAL SAFETY
Annecto Inc, NSW
Creating a safe cultural space for Aboriginal aged care recipients by exploring the ramification of cultural safety as
the highest barrier for older Aboriginal people accessing aged care in urban regions, and more specifically in western
Sydney.
A LIFE WITH MEANING
Vasey RSL Care Ltd ANZAC Hostel, Brighton, Vic. Creating a sense of meaning and purpose in life by identifying their needs and developing a complete activitiy program,
offering programs specifically designed to promote purpose, with choices to suit residents.
THE MEASUREMENT OF CLIENT EXPERIENCE
Baptcare
Karana Nursing Home
Hedley Sutton Nursing Home
Karingal Nursing Home
Baptcare Northern Metropolitan Home Care Packages
Through the exploration of innovative approaches to engage clients to ask what truly matters, and the development
of new ways to test and measure their experience, Baptcare have commenced a journey to improve and design
services that will not only meet their needs, but exceed expectations.
ENABLING BETTER QUALITY OF LIFE
Bucklands Residential Care, North Plimpton, SA
A Health and Wellness Officer to specifically support resident quality of life by identifying a resident’s goals and
designing personalised exercise program to help them achieve their goals through enhanced physical and functional
capacity, while also providing an opportunity for social engagement and mental wellbeing.
EMBEDDING PERSON FIRST
Bupa Care Services, Woodville SA
Adopting a specialised learning and development program based on adult learning theory and focused on experiential
learning, to support and encourage team members to appreciate the uniqueness of each resident living with dementia.
PIE - POSITIVE INTERACTIVE ENGAGEMENT
AnglicareSA Canterbury Close, Elizabeth East, SA
Based on research and Montessori principles, this structured after hours activity program offers a range of activities for
individuals with dementia and aims to create a positive environment; to increase interaction and engagement; and to
reduce unsettled behaviour in the evenings and times of reduced activities.
from the Australian Aged Care Quality Agency
4
AW BE
AR TTE
D RP
20 R
16 AC
TARGETED MEN’S SOCIAL INCLUSION PROGRAM
W TIC
IN E
City of Burnside Commonwealth Home Support Programme Tusmore, SA
NE
RS
Moving beyond the ‘Men’s Shed’ model of social inclusion for men, by offering a broad range of options to give older
men choice about how they do their socialising – helping them retain their sense of identity, making new friends and
trying something new.
IMPLEMENTING PERSON CENTRED APPROACHES
City of Parramatta Council NSW A training approach for personal care attendants that focuses on and measures people’s achievement of personal
goals, meaningful relationships, new skills, valued roles and access to mainstream community.
MAINTAINING MATURE MOUTHS UTILISING TELEDENTISTRY
Darling Downs Hospital and Health Service - Rural Aged Care Facilities, Qld
Mt Lofty Nursing Home
EAF McDonald Rural Aged Care Facility
Millmerran Multi Purpose Health Services
Milton House Rural Aged Care Facility
An innovative model of care enabling residents to have oral checks and dental reviews via a live streaming
videoconference appointment with a dentist.
from the Australian Aged Care Quality Agency
5
AW BE
AR TTE
D RP
20 R
16 AC
MODEL RAILWAY CLUB
W TIC
IN E
Sapphire Care Grossard Court, Cowes, Vic. NE
RS
The model railway project has been a life changing experience for a number of men at the home. The project has
attracted attention from the local model railway club and provided a sense of community participation with residents
attending from all areas within the home including the memory support unit.
ABORIGINAL PEOPLE: CULTURALLY VALID CARE
Hall and Prior Windsor Park Nursing Home, Carlisle, WA A specialised Aboriginal cultural care program that is a respectful, culturally valid care model and is delivered on a
strong foundation of partnerships and trust between academic, Aboriginal, and aged care communities.
COMMUNITY OUTREACH IN PUBLIC HOUSING
Healthy Living for Seniors Chatswood Sydney, NSW
Established in partnership with a Department of Housing Estate, the Project design was developed to promote social
participation and connection through group activities which promote health, wellbeing and independence.
“STAYING STRONG” REGIONAL TELEHEALTH INITIATIVE
integratedliving Australia Muswellbrook, NSW
Regional Telehealth Initiative delivered – either in the home or at a local community hub – via a nurse-led model of care,
with older Aboriginal and Torres Strait Islander peoples in regional locations in NSW and Queensland.
STAYING CONNECTED IPAD PROGRAM
integratedliving Australia Muswellbrook, NSW Enhancing social connections, reducing loneliness and improving health and wellbeing among older people and
informal carers in rural and remote communities through the use of iPads.
A TRULY INTEGRATED SUPPORTED LIVING
Good Shepherd Lodge Ltd Kerrisdale Gardens, Beaconsfield, Qld Residents of apartments, admitted under the Retirement Village Act, can remain in their apartment and receive care and
services if and when needed under the Residential Care Act. Staff, having undertaken a specifically designed customer
service training program, provide a high level of customer focused care and services in a strong team environment.
IMPROVING SOCIAL CONNECTEDNESS THROUGH TECHNOLOGY
KinCare Health Services Pty Ltd, NSW
A tablet device, data, social connection platform, coaching and IT support to improve the social connectedness of older
Australians at risk of social isolation.
from the Australian Aged Care Quality Agency
6
AW BE
AR TTE
D RP
20 R
16 AC
FIT FOR THE FUTURE
W TIC
IN E
Mercy Health Residential Aged Care Richmond, Vic.
NE
RS
The introduction of a new falls indicator, together with tools for recording falls data, which were used to raise awareness
and reduce the number of falls.
FINDING MEANING THROUGH SPIRITUALITY - NOT JUST RELIGION
The Salvation Army NSW Property Trust Pacific Lodge Aged Care Plus Centre, Dee Why, NSW A spiritual assessment and care planning approach for residents who are socially disadvantaged, often rejected by
society as a result of mental illness and complex care needs from a lack of awareness and insight due to chronic
alcoholism.
This model was derived from an identified need that all people are inherently spiritual in nature and resulted in a
paradigm shift from a medical model to the notion of caring for one’s spirit.
from the Australian Aged Care Quality Agency
7
AW BE
AR TTE
D RP
20 R
16 AC
SUB-ACUTE CARE PROGRAM
W TIC
IN E
PresCare Alexandra Gardens North Rockhampton, Qld
NE
RS
The model uses a simple Green-Yellow-Red traffic light system to detect, assess, report and respond early to
deteriorating care recipients.
It also promotes participation of care recipients and representatives in choice and decision-making while remaining at
‘home’ to receive the treatment they require, rather than being transferred to hospital.
MANAGING MEDICATION RISKS (COMMUNITY SERVICES)
Resthaven Incorporated
Resthaven Marion Community Services
Resthaven Onkaparinga Community Services
Rest haven Community Respite Services
Resthaven Limestone Coast Community Services
Resthaven Murray Bridge Community Services
Resthaven Riverland Community Services
The Safe Medication Use in the Community model is focused on reablement and empowerment of the consumer to
self-manage medicines for as long as possible; workforce skill development, with a good understanding of the roles
of clinical and non-clinical workers in the medication management process; and co-production of systemic changes, in
collaboration with consumers and staff.
STAY ON YOUR FEET
RSL Care WA Menora, WA
An interdisciplinary approach to raise awareness of the impact of medicines on falls risk, and encourage a culture
of shared care, where falls prevention was everyone’s business. The approach involved increasing education and
developing a nurse-led prompt for a medication review, aimed to increase awareness and responsibility for reducing
medication-related falls.
DIETARY COORDINATORS BRIDGING THE GAP
Sir Moses Montefiore Jewish Home, NSW
Camelot Nursing Home
Hunters Hill Montefiore Home
The creation of a Dietary Coordinator role with a key focus being cross-departmental communication including
managing resident dietary information; point-of-contact for catering and nursing teams when dietary questions arise;
educating catering staff on the delivery of correct meals; auditing; managing supplements and thickened fluids; and
assisting in streamlining referrals to allied health specialists.
from the Australian Aged Care Quality Agency
8
MEDICAL STUDENTS LEARNING FROM US
Southern Cross Care SA and NT
Pines Lodge Nursing Home
AW BE
AR TTE
D RP
20 R
16 AC
W TIC
IN E
NE
RS
Pines Rehabilitation Service
4th and 5th year medical students spend one day at the aged care service to learn about exercise from older adults
who embrace healthy ageing. From this one day of engagement with healthy older adults, 60% of students report an
increased interest in working with older adults.
OUR CHOICE
Uniting Caroona Jarman Goonellabah, NSW
Residents need people with the ‘right’ attitude to work in the home. Defining this ‘right’ attitude was the first step, in
consultation with residents and other staff. Residents of the home actively participate as panel members in the interview
process for new staff, with an increased emphasis on personality.
PUTTING OUT THE WELCOMING MAT
The Uniting Church in Australia Property Trust NSW
A comprehensive Lesbian, Gay, Bisexual, Transgender, Intersex (LGBTI) inclusion strategy to ensure everyone,
regardless of lifestyle choices, ethnicity, faith, sexual orientation and gender identity, feels welcome and safe.
As part of this process , the organisation has achieved strong and successful cultural change. Two key indicators were
the achievement of the Rainbow Tick for all services and the gold tier ranking status in the national, all industry annual
Australian Workplace Equality Index application.
from the Australian Aged Care Quality Agency
9
STRONG STEADY SAFE
Uniting Home and Community Care Central Sydney, NSW
The Marion
AW BE
AR TTE
D RP
20 R
16 AC
W TIC
IN E
NE
RS
Ronald Coleman Lodge A 10-week strength training program, designed by Uniting’s exercise physiology team and delivered to residents in two
aged care facilities. The main goal of the program was to improve the strength, power, balance and well-being of the
participating residents whilst reducing their risk of falls.
HENPOWER TRIAL IN RESIDENTIAL CARE
The Whiddon Group, NSW
Casino
Condobolin
Maclean
Bourke Giving older men living in the community increased purpose through henkeeping activities in aged care homes.
‘Henpower’ is an evidence-based creative ageing program created by Equal Arts in the UK.
Henpower includes external community involvement, resident and staff co-design, creative activities, strengthening of
internal community and resident/staff relationships and belonging to an international Henpower community. EMBEDDING PERSON FIRST
Bupa Care Services, Woodville SA
The Embedding Person First program was implemented to increase quality of life and care of residents. Success
was benchmarked based on reduced rate of incidents; reduced frustration (and aggressive behaviour) being felt by
residents; less use of psychotropics; reduced rates of employee turnover; and fewer complaints regarding behaviour
management.
The approach involved a specialised learning and development program based on adult learning theory and focused
on experiential learning, to support and encourage team members to appreciate the uniqueness of each resident living
with dementia.
from the Australian Aged Care Quality Agency
10