Contents Introduction ................................................................................................................ 3 1. Compulsory Motor-Vehicle Insurance .............................................................. 8 A. Exposing the Industry to Competition ............................................................ 8 1. Principles of the Reform........................................................................... 8 2. Motor-Vehicle Insurance Law (Insurance under Conditions of Managed Competition and Transitional Arrangements) .......................................... 11 3. Establishment of a Database..................................................................... 11 4. Database Operator’s Recommendations................................................... 12 5. Actuarial Examination of the Industry ..................................................... 13 6. Proposed Regulations for Competition in the Industry ............................ 14 B. Issuance of Certificates of Compulsory Motor-Vehicle Coverage ................. 18 C. Absorbing Past Earnings ................................................................................. 19 2. Proposals for a More Flexible Standard Motor-Vehicle (Property) Policy.... 21 3. Health Insurance.................................................................................................. 22 A. Introduction ..................................................................................................... 22 B. Disclosure Requirements and Reporting to the Insured.................................. 23 C. Disclosure Requirements in Dental Insurance ................................................ 25 D. Quantitative Analysis of Illness and Hospitalization Insurance...................... 26 E. Quantitative Analysis of Individual-Accident Insurance ................................ 32 Appendices Appendix D-1 The National Automobile Fleet .......................................................... 37 Appendix D-2 Distribution of Insurance Premiums................................................... 38 Appendix D-3 Frequency of Accidents in Israel and the United States by Age Cohort ......................................................................................... 39 Appendix D-4 Frequency of Accidents in Israel by Years of Driving Experience.... 40 Appendix D-5 Frequency of Claims for Drivers with Previous Claims..................... 41 Appendix D-6 Changes in Risk Cost Ratio in Airbags-Equipped Vehicles .............. 42 Appendix D-7 Changes in Risk Cost for Motor Vehicle by Engine Size ..................................................................................................... 43 Tables 5 Table D-1 Distribution of Insurance Premiums, by Insurance Lines .................. Table D-2 Main Business Results—Illness and Hospitalization Insurance ........ 29 Table D-3 Trend in Business Results—Illness and Hospitalization Insurance ... 29 Table D-4 Main Financial Ratios—Illness and Hospitalization Insurance ......... 30 Table D-5 Main Financial Ratios in Past Seven Years........................................ 30 Table D-6 Main Business Results—Individual-Accident Insurance ................... 33 Table D-7 Trend in Business Results—Individual-Accident Insurance.............. 33 Table D-8 Main Financial Ratios—Individual-Accident Insurance.................... 34 Table D-9 Main Financial Ratios—1993–1999................................................... 34 Table D-10 Share of Individual-Accident Insurance in Total Insurance Transactions in Israel.......................................................................... 35 Figures Figure D-1 Distribution of General Insurance Premiums, by Insurance Lines, 1999 .................................................................................................... 3 Figure D-2 Growth of the Illness and Hospitalization Insurance Industry, 1993–1999 .......................................................................................... 30 Figure D-3 Business Results, Individual-Accident Insurance, 1993–1999 .......... 34 INTRODUCTION The General Insurance Department formulates policy, regulates, and supervises insurance companies in all lines of insurance except for life insurance,1 in order to facilitate a competitive market structure based on fair competition. General-insurance lines include property insurance, compulsory and comprehensive motor-vehicle insurance, liability insurance, financial insurance (credit, sales guarantees, etc.), and health insurance (individual accident, transplants, surgery, etc.). Total insurance proceeds2 collected in 1999 were NIS 13.58 billion. As Figure D-1 shows, motor-vehicle insurance accounts for most of general insurance. Total insurance proceeds collected on account of property motor-vehicle insurance and compulsory motor-vehicle insurance in 1999 were NIS 4.54 billion and NIS 3.70 billion, respectively—representing 61 percent of insurance proceeds collected in all lines of general-insurance. Property motor-vehicle insurance (comprehensive insurance) covers property damage caused to the insured’s motor vehicle or property damage caused by the insured to a third party. 1 2 According to the Regulation of Insurance Transactions (Methods of Investing Insurer’s Funds and Capital) Regulations, 5757–1996, general insurance includes all insurance lines except for life and pension insurance. Insurance proceeds refer to the gross premiums (risk premiums plus loadings) collected by the insurance companies. 3 Compulsory motor-vehicle insurance is insurance required of every driver by law; it covers bodily injury to driver and passengers in the vehicle and third party injuries and casualties (to pedestrians). These two motor-vehicle insurance lines are substantially different from each other, both in type (property insurance as opposed to liability insurance) and in the duration over which a claim may mature (“short-tail” versus “long-tail” business). Additionally, these two insurance lines operate in different market structures. Compulsory motor-vehicle insurance, in its present form, is a nationalized industry in the de facto sense; its rates are set by the Ministry of Finance and authorized by the Knesset Finance Committee. Since 1997, with the enactment of the Motor-Vehicle Insurance Law (Insurance under Conditions of Managed Competition and Transitional Arrangements), 5757–1997, the Commissioner of Insurance has been taking action to reform compulsory motor-vehicle insurance. Although the industry does not yet operate within a competitive framework, the effect of the anticipated competition can already be seen in the form of improvements in the gathering and enhancement of data and improvements in the level of service. An example is the option of paying for compulsory insurance by credit card without having to go to the bank—a procedure introduced at the initiative of one company and, after the Commissioner established rules to approve it, quickly adopted by many companies and soon to be introduced in the industry at large. Property motor-vehicle insurance is characterized by relatively strong competition, expressed mainly in the diversity of criteria used for rating, frequent changes in rates, and the strongly cyclical nature of profits and losses. The two industries are similar in regard to the number of companies active in them and customer mobility among companies. Since compulsory motorvehicle insurance complements property motor-vehicle insurance, anyone who purchases a property motor-vehicle policy also purchases a compulsory insurance policy, generally from the same company. Since the two products are complementary, insurance companies utilize their relative discretion in property motor-vehicle insurance to apply parameters relating to compulsory motor-vehicle insurance as well. Competition in property motor-vehicle insurance coverage is still limited, mainly because there is a standard policy that stipulates a rigid package of coverage; the only choice an insured has is to purchase comprehensive motor-vehicle insurance or third-party insurance only. In order to promote a more flexible policy structure, the Commissioner of Insurance circulated a proposal for changes in the standard policy, mainly offering a policy that is more adaptable to consumer needs and expanding requirements of disclosure to the insured. One of the proposals was to allow the insured to select one of the following options: (1) comprehensive 4 insurance; (2) comprehensive insurance without theft coverage; (3) comprehensive insurance without accident coverage; (4) third-party insurance only. These options would allow the insured to purchase partial coverage at a lower price. Table D-1 Distribution of Insurance Proceeds, by Insurance Lines Insurance line / Year Business property loss and comprehensive 1998 1999 1,214.3 1,100.4 971.6 953.8 Compulsory motor-vehicle 3770.8 3697.8 Property motor-vehicle 4678.7 4543.5 Employer’s liability 258.2 254.4 Other liability 842.8 897.1 1,013.1 1,151.1 27.1 27.0 Cargo in transit 133.5 117.4 Engineering insurance 250.6 301.3 98.3 104.8 356.2 430.1 1.2 1.0 13,616.4 13,579.7 Homeowners’ comprehensive Personal accidents, illness and hospitalization Aircraft and marine vessels Credit insurance Other risks Business originating abroad Total Another issue on the agenda is the regulation of the relationship between the adjusters, the insured, and the insurance companies. In the course of 1999,3 the Commissioner of Insurance published a draft circular to regulate motor-vehicle damage adjustment. Recently, in response to a petition to the High Court of Justice, additional directives were drawn up and will become effective after the High Court certifies them. Among other things, these directives create the basis for the insured’s right to attach to his/her claim an adjustment statement produced by the adjuster of his/her choice. The directives also include appropriate disclosure rules (and appeals mechanisms) that will be binding on the insurance company when the claim is being investigated and in the case of disagreement over the amount of damages, e.g., a full breakdown of the adjuster’s report and tendering of the report to the insured. 3 See explanatory notes to the draft circular, “Insurers’ Working Methods vis-a-vis Motor-Vehicle Adjusters, in 1998 Report of the Division. 5 The homeowners’ insurance industry is affected mainly by the requirement to take out structural insurance when a home is mortgaged. Since the vast majority of insured who have building insurance purchase their policies through mortgage banks, there is little competition in this line. The High Court of Justice is currently adjudicating a petition against the Minister of Finance, the Commissioner of Insurance, the Supervisor of Banks, the Attorney General, and the Director of the Antitrust Authority, that would essentially forbid mortgage banks to act as insurance agents. Since it is an acknowledged advantage for consumers to complete all aspects of a transaction under one roof, the draft proposal would create a special arrangement in which banks may continue to sell homeowners’ insurance in cases where the dwelling serves as collateral for the loan, provided that the banks meet several criteria, including appropriate disclosure to the insured, and continue to allow customers to purchase “regular” insurance policies from insurance companies. As Table D-1 shows, the share of the various kinds of credit and guarantee insurance in total insurance proceeds increased in 1999, evidently because of economic growth and the increasing acknowledgement of the possibility of such risks and the need to insure against them. One sign of the awakening in these regards is the entry of new companies into this line of business. Health insurance has been flourishing since the enactment of the State Health Insurance Law in 1995. Over the years, the variety of products has increased, new companies are entering the field, and established companies are updating their product lines. Main Insurance Lines Comprehensive homeowners—insurance of building and contents of a residence. Policies in this line of insurance are based on a standard policy set forth in Regulations. The insurance company may modify the policy only to the benefit of the insured. Compulsory motor-vehicle—insurance under the provisions of the Motor-Vehicle Insurance Ordinance, intended to cover bodily injury to passengers in the insured’s vehicle and pedestrian injury occasioned by use of the vehicle. Coverage includes all medical expenses, compensation for disability (loss of earning ability) up to a ceiling of three times the national average wage, and compensation for pain and suffering. 6 Property motor-vehicle—comprehensive and third party motor-vehicle insurance cover property damage only. Property motor-vehicle policies are based on a standard policy set forth in Regulations. An insurance company may modify the wording only to the benefit of the insured. Third-party insurance covers injury caused to third parties up to the sum stipulated in the policy. Business comprehensive property loss—insurance against loss of nonresidential property and its contents (e.g., merchandise, machinery, equipment, or plant). Employers’ liability—insurance that covers employers against injury to workers for which employers are liable under law. The insurance covers claims by insured’s direct employees for physical injury or death resulting from an accident or illness that occurred while the worker was working for the insured or that were occasioned thereby. Other liability lines—insurance that covers the insured for liability that may exist under a statute or civil law. The usual kinds of insurance include product liability, directors’ liability, and malpractice. Personal accident and illness and hospitalization—insurance that pays benefits in case of death or disability occasioned by accident and cover miscellaneous medical expenses occasioned by illness. Aviation and marine insurance—insurance that covers damage or loss stemming from aviation or marine risks. Marine insurance includes insurance of ships and cargoes in transit. Aviation insurance includes, in addition to these, travel-accident insurance. Cargo-in-transit insurance—insurance that covers loss or damage to cargo, depending on the type of coverage, if the damage is incurred while cargo is in transit. Engineering insurance—also known as machinery breakdown insurance. Equipment is covered for damage incurred by its use, as opposed to damage caused by exogenous factors independent of use. Credit insurance—business insurance that covers the risk of non-receipt of sums of money given out as customer credit. Other risks—war risk insurance, nuclear risk insurance, etc. 7 1. COMPULSORY MOTOR-VEHICLE INSURANCE A. EXPOSING THE INDUSTRY TO COMPETITION 1. PRINCIPLES OF THE REFORM In July 1997, the Motor-Vehicle Insurance Law (Insurance under Conditions of Managed Competition and Transitional Arrangements), 5757–1997, opened the compulsory motorvehicle insurance industry to competition. At the core of the model is the transfer of full insurance liability (risks in the industry alongside the likelihood of earnings) from the public to the insurance companies. The existing premium-adjustment mechanism transfers all risk on the insured at large, whereas after the industry is exposed to competition, the insurance companies will themselves be responsible for setting the premiums on the basis of statistical information, under the supervision of the Commissioner of Insurance. This managed competition will be reflected foremost in the abolishment of the standard rate and competition in the compulsory insurance market for customers’ business. The premium will be determined in accordance to a series of explanatory parameters that will more accurately reflect the insurance risk of each insured (hereinafter, the voluntary market)4 . Main Goals of the Reform 1. To establish a competitive structure in compulsory motor-vehicle insurance in order to enhance economic efficiency and reduce insurance premiums. 2. To encourage careful driving by setting insurance premiums on the basis of parameters that reflect insurance risk. FAILURES OF THE EXISTING STRUCTURE 1. Structural Failures The industry operates as a cartel and passes its losses on to the public by adjusting premiums. This method creates a business relationship between the public and private sectors: the Minister of Finance sets insurance rates to keep the industry in equilibrium (no profits, no 4 For general data on the compulsory motor-vehicle insurance industry, see figures in Appendices D-1 and D-2. 8 losses) while the private sector, which runs the industry, works for profit as a matter of course. The result is that the insurance companies pocket the profits and the public covers the losses. The existence of a mechanism that assures full coverage of motor-vehicle insurers’ expenses, including past losses, has created a market that does not reward efficient management and abets high operating expenses that are passed on to the public. 2. The “Unraveling” of Today’s Market Structure The current cartel structure of the market has been economically and operationally unstable throughout its history. The problem peaked when insurance companies that accounted for about 40 percent of the industry wished to pull out of Avner, which would have caused Avner to disintegrate at once. At the same time, various groups of insured urged the Minister of Finance and petitioned the High Court of Justice to dismantle the existing arrangement since they had been set arbitrary insurance rates that were higher than their own risk rate. This process of “unraveling,” by both the insurance companies and the insured, would inevitably cause the existing premium mechanism to break down. This, in turn, would impair the solvency of Avner, which depends on being a co-insurer in all policies in the industry and at a uniform risk distribution rate. The economic failure arose from the fact that the rate set was a standard rate (an average) hinging on only two arbitrary parameters: the type of motor vehicle and its engine size. Accordingly, the rate does not reflect the risk that would be reflected in a competitive market. Under these conditions, insurance companies tend to “segment” the market of the insured in order to insure only those who present a lower insurance risk than that reflected in the standard rate. In this way, the companies “gain” the incremental rate over that which the “good” insured should be charged. This natural economic process has been accelerated by various factors including technological enhancements that make it possible to accrue more accurate underwriting information.5 3. Lack of Information in the Industry An insurance industry relies on analysis of statistical data and information. Data are particularly important in compulsory motor-vehicle insurance since this is a crucial type of 5 “Underwriting information” is data that insurance companies use to decide whether to insure the risk and for what price. 9 coverage in which claims are infrequent and “long-tail.” However, although compulsory motor-vehicle insurance has existed in Israel for more than twenty-five years in its present format, the industry has not gathered the necessary data and information to set differential insurance rates that reflect drivers’ risk. Even the little information that exists is not accessible enough. Concepts in Compulsory Insurance Compensation for Traffic Accident Casualties Law, 5735-1975 (hereinafter: the Compensation Law) stipulates the insurance coverage in motor-vehicle insurance policies that became compulsory under the provisions of the Motor-Vehicle Insurance Ordinance (New Version), 5730-1970. For additional details, consult the General Insurance chapter of the 1998 Annual Report. Avner—Association for Motor Vehicle Casualty Insurance, Ltd. (hereinafter: Avner) is a private corporation owned by the insurance companies at large, each commensurate with its share in this line of business, as is determined from time to time. Avner was formed to reduce individual insurers’ risks and to transfer some of the risks to a central agency. Karnit—a corporation established under the Compensation Law. Its function is to compensate casualties who are eligible for compensation under the Compensation Law but cannot sue an insurer for compensation for any of the following reasons (see also Paragraph 12 of the Compensation Law): 1. The identity of the driver liable for the compensation is not known. 2. The driver does not carry insurance under the Motor Vehicle Ordinance or his/her insurance does not cover the liability at issue. 3. The insurer is in receivership or has been placed under a licensed manager, appointed by the commissioner of insurance. The fund is financed by means of a provision at a stipulated rate (currently 5.15 percent) of insurance proceeds paid by the public. The pool (the residual market) functions as a department that provides co-insurance by all motor-vehicle insurers in Israel for drivers whom the insurance companies have rejected. (For expanded discussion, see Section F below.) 10 2. MOTOR-VEHICLE INSURANCE LAW (INSURANCE UNDER CONDITIONS OF MANAGED COMPETITION AND TRANSITIONAL ARRANGEMENTS) In response to the insurers’ need for additional time to prepare for the changeover to managed competition, on December 27, 1999, the Knesset passed the Motor-Vehicle Insurance Law (Insurance under Conditions of Managed Competition and Transitional Arrangements) (Amendment) 5760–2000. MAIN STIPULATIONS OF THE AMENDMENT 1. Postponement of exposing the compulsory motor-vehicle insurance industry to competition—since the aforementioned actuarial examination was not completed, the request for proposals to create the database was delayed longer than expected, and the industry at large is generally not well enough organized, at various levels, to operate under managed-competition conditions, an additional, limited period of preparation is needed to complete the aforementioned supportive processes and to allow the insurers to organize completely to ensure the soundest possible transition to operation under managed competition conditions. 2. Increasing insurers’ liability—the rate at which the burden of liability regarding coinsurance was divided between the insurers, the pool, and Avner was raised in 2000 to 60 percent for the insurers and 40 percent for Avner. This division marks another step6 toward exposing the industry to competition, in which each insurer will bear 100 percent of the insurance risk of the policies it writes. 3. Allowing the Minister of Finance to penalize insurance companies that fail to submit information to the database as stipulated in the law. 3. ESTABLISHMENT OF A DATABASE As stated, the information infrastructure is a main element in the sound operation of the industry under terms of competition. Accordingly, the Managed Competition Law prescribes the establishment of a central database to centralize the industry’s information and to make it 6 In 1998–1999, the insurers’ share of liability was raised from 30 percent to 50 percent. 11 possible to price risks on an empirical basis. The database will both ensure the insurance companies’ solvency and determine a fair rate for the insured. ISO (Insurance Services Office) won the Ministry of Finance’s international RFP for an administrator of the compulsory motor-vehicle insurance database in Israel (hereinafter, the Database Operator). In the United States, ISO gathers data for elementary insurance, including motor-vehicle insurance, and develops and provides a wide range of statistical, actuarial, and underwriting software products in these fields. The function of the database in Israel will be to gather statistical data from all insurers in the industry, process the data, and advise on the requisite insurance rates (without loading) to cover different types of motor-vehicle users. ISO (Israel) will begin gathering statistical data from the insurance companies in 2001. 4. DATABASE OPERATOR’S RECOMMENDATIONS In June 2000, ISO (Israel) submitted plans and reports that included core elements of the reform in this industry: a system to determine differential insurance rates, what data will be gathered, the method used to gather it, etc. RECOMMENDATIONS FOR A RISK CLASSIFICATION PLAN The risk classification plan defines the parameters that will be used to determine insurance rates. It is divided into three categories: 1. privately-owned passenger cars; 2. privately-owned motorcycles; 3. company-owned motor vehicles (passenger and commercial vehicles, trucks, taxis, buses, special vehicles, car dealers, and trains. The guiding principles in choosing the parameters are the causal relationship between the parameter and the risk factor, on the basis of data gathered in Israel, and the use of supporting relevant data from the United States after the Israeli statistical data are examined and compared with corresponding American data. 12 RECOMMENDATIONS IN SETTING THE INSURANCE PREMIUM FOR PRIVATELY OWNED MOTOR VEHICLES The findings of the Database Operator indicate that the main factors affecting the insurance premium pertain to the driver (as distinct from the motor vehicle). In other words, until now— unlike standard procedure in other countries—the compulsory-insurance premium was determined solely by engine size and took no account of driver characteristics. Accordingly, the Database Operator recommends that the insurance premium be set after examination of eight criteria: five pertaining to the driver, one to the use of the vehicle, and two to the vehicle itself. The first four parameters concern the youngest person who drives the vehicle: (1) driver’s age; (2) driver’s gender (see Appendix 3); (3) number of years licensed (see Appendix 4); (4) how the driver uses the vehicle. (Family members who do not live with the insured will not be taken into account.) No driver will be used to determine the risk coefficient for more than one vehicle per insured (except where the family has only one licensed driver). Next, two parameters regarding household members entitled to drive the vehicle will be examined: (1) the number of compulsory motor-vehicle insurance claims submitted during the past three years (see Appendix 5); (2) the number of license revocations of a member of the household over the past three years. Finally, two parameters relating to the vehicle will be examined: airbags (see Appendix 6) and engine size (see Appendix 7). Each parameter has a different effect on the level of the premium. A careful and experienced driver, for example, will pay less than a dangerous driver who has caused injury accidents or has had his/her license revoked.7 5. ACTUARIAL EXAMINATION The actuaries, Dr. Stewart Coutts and Mr. Yedidiah Gath, performed an actuarial study of compulsory motor-vehicle insurance. They did their work in several segments, mainly: 1. examination of the existing insurance rate; 2. recommendation concerning a future insurance rate; 3. examination of reserves. 7 For the complete plans and reports of the Database Operator, see the Web site of the General (Elementary) Insurance Department: http://www.mof.gov.il/hon/4_3.htm 13 The examination was based partly on data provided by the Central Bureau of Statistics (CBS), the Israel Police, the Motor Vehicle Licensing Office, and the insurance companies. The report indicates that, assuming a discounting rate of 3 percent, the rate at large (as of July 1999) is high enough and the method used to calculate the actuarial reserve, based on Avner’s model, is actuarially sound. At present, the insurance rate is based on two parameters: type and engine size of vehicle. The authors of the report show that for the insurance rate to reflect pure risk cost more effectively, parameters concerning the driver should be added. The findings of the report indicate that, despite the correlation between a driver’s age and experience and his/her involvement in accidents, driver data have not been linked to data concerning the vehicle due to technical limitations. The report recommends collecting data regarding the effect of the driver factor on the risk cost, including, but not limited to, the way the vehicle is used, prior convictions, and the driver’s involvement in road accidents. The report also explicitly stresses the crucial importance of establishing a data-gathering system for the specific purpose of calculating premiums and the need to amass a maximum of relevant data for this purpose.8 6. PROPOSED REGULATIONS FOR COMPETITION IN THE INDUSTRY To prepare the compulsory motor-vehicle insurance industry for competition, the Knesset Finance Committee was asked to approve a set of regulations pertaining to three areas: regulation of the database’s operations in the industry, the method used to control rates, and regulation of the residual market (the pool). A) REGULATIONS FOR OPERATING THE DATABASE The regulations created a framework within which the database will operate. Essence of the Regulations: 1. defining the Database Operator’s duties; 8 For the full report, see the Web site of the General (Elementary) Insurance Department: http://www.mof.gov.il/hon/4_3.htm 14 2. requiring insurers to report to the database and defining the reporting procedure; 3. asserting the insurer’s authority to demand detailed information from the insured about three main issues (the vehicle, its use, and its users), all of which in accordance with requirements stipulated in the statistical plan to be approved; 4. creating a funding mechanism for the database—the Minister of Finance is authorized to stipulate by way of regulations the payments that insurers will have to pay to fund the database, taking into account, among other considerations, each insurer’s market share and the quality and timing of the reporting. General Principles of Database Activity The database will receive statistical information that is sensitive and confidential in two respects: the privacy of the insured and the commercial confidentiality of the insurance companies. Consequently, the users of the database (including regulators) must have the highest level of trust in the Database Operator to ensure the flow and professional processing of reliable, accurate, and full information from the insurers. Therefore, the regulations stipulate, as a matter of principle, that the Database Operator must be an independent corporation registered in Israel that will deal solely in operating the database in accordance with the goals set forth in the Managed Competition Law. Duties of the Database Operator The regulations spell out the main duties of the Database Operator, including: a) Preparing a statistical plan per approval of the Commissioner of Insurance. The statistical plan is a detailed document that stipulates how the insurer will encode and transfer information about premiums and claims to the database. b) Gathering data and statistical information on the basis of the approved statistical plan. This function includes gathering of data from insurers and control inspections to ensure the quality, reliability, and accessibility of the information. c) Preparing a risk-classification plan and having it approved by the Commissioner of Insurance. The risk-classification program includes guidelines for the classification of each insurance risk. Risk classification denotes the distribution of risk into homogenous categories (such as driver’s age, gender and experience, and type and use of vehicle). The 15 Database Operator must evaluate and update the statistical plan on a regular basis and the risk-classification plan at least once a year. d) Processing the data gathered and distributing statistical reports. The reports will estimate the pure risk cost in the industry and will constitute a basis for determining final rates for insured in the industry. Furthermore, they will include reports on recommended rates for the pool, the size of the pool, and the proportion of uninsured. B) REGULATIONS FOR CONTROL OF COMPULSORY MOTOR-VEHICLE INSURANCE RATES The regulations set rules under which insurers will submit insurance rates to the Commissioner of Insurance for approval. The regulations stipulate that, to determine the rate, the insurer must refer to the database report concerning pure risk cost. Insurers may deviate from the findings in this report provided that they do so on professional grounds and obtain approval from the Commissioner of Insurance (either prior approval or non-objection to the deviation, as the case may be, and as described below). The regulations stipulate basic guidelines for the approval of rates. According to the guidelines, the final rate will suffice to cover costs, will not be excessive, and will not discriminate among insured in the same risk group. These principles are used by many regulators all over the world, particularly in the United States. The financial balance principle ensures that the rate will not be set at a loss level that may imperil the insurer’s solvency. The principle of guarding against excessively high rates is invoked to make sure that the insurer does not build an unreasonable profit into the rate, thereby forcing the insured to overpay. The principle of non-discrimination among insured in the same risk group assures that insurers will price the risk in a way that will avoid crosssubsidization among insured in the same risk group and, by so doing, force some insured to finance others at a level higher than the risk level they generate. The File-and-Use Rate-Approval System The insurance rate must be submitted to the Commissioner of Insurance for approval before it goes into effect. However, the rate may go into effect thirty days after it has been submitted to the Commissioner even if the Commissioner has not approved it in advance, if the Commissioner does not raise any objection, provided that the rate complies with the framework rules set forth in the Regulations. When an insurance rate does not comply with 16 these rules, it cannot go into effect until the Commissioner receives an application for approval and answers it explicitly and in the affirmative. The regulations give insurers additional flexibility to deviate from a final rate that is approved in one of the ways described above, within certain limits and without the insurer’s having to re-obtain the Commissioner’s approval. Additionally, considering the fact that the market is in transition from a uniform rate to a differential rate, rules will be applied to prevent insurers from deviating from rates submitted for the Commissioner’s approval, all of which subject to the foregoing. C) REGULATIONS TO DETERMINE THE POOL ARRANGEMENT AND RATE The law forbids the use of a motor vehicle unless its driver has a valid insurance policy that covers bodily injury to the driver of the vehicle, passengers in the vehicle, and third parties (pedestrians). Notwithstanding this requirement, insurance companies refuse to insure some drivers, either because the premium set by the Ministry of Finance does not reflect the risk in insuring them or for other reasons. Since the onus of purchasing insurance against bodily injury is on the driver, there is an agency—the insurance pool—that undertakes to insure every such driver at a higher rate than normal. The insurance companies divide the losses incurred by the pool commensurate with their market share in compulsory motor-vehicle insurance. The regulations will set forth the principles of the insurance arrangement for these drivers and the mechanism for determining the pool insurance rate. The Pool Arrangement and Its Manager The pool arrangement will be based on co-insurance by all providers of this type of insurance, thus dividing the undesirable risks among all insurers. The arrangement will be largely based on the current agreement between each insurer and the pool, including its appendices, and subject to the provisions of the law and regulations. The regulations will stipulate the appointment of a manager for the pool arrangement. The manager must be a corporation. Officers and employees of an insurer cannot be appointed to the management of the pool either as officers or as employees. 17 The manager has several key functions: to ensure reasonable availability of insurance, to represent insurers vis-a-vis persons insured by the pool, to settle damage claims, and to prepare the financial statements that any insurer must present. To verify that the pool insurance arrangement is administered soundly and fulfills its objectives, one of the stipulations is that an external lawyer attend special meetings. Moreover, insurers will not be allowed to pass on business information that does not pertain directly to the pool’s activity. Motorcycle Insurance Most motorcycles are currently not insured directly by an insurer. They are insured, either directly or indirectly, by (“in the name of”) the pool. It is proposed that the range of possible ways to insure motorcycles be kept unchanged. Mechanism for Setting the Pool Rate One of the most important mechanisms in regulating and controlling the industry’s insurance rates is by setting the pool rate. The pool rates will be higher than market rates, as they are today, and will effectively constitute ceilings. The report that estimates pure risk cost in the market will be based on data from the entire market, including the residual market. Accordingly, the rate will also be able to balance activities deriving from the residual market. B. ISSUANCE OF CERTIFICATES OF COMPULSORY MOTOR-VEHICLE COVERAGE Until recently, to complete the compulsory motor-vehicle insurance transaction the insured had to pay in cash at the bank and have the bank stamp the certificate of coverage. In view of anticipated competition in the industry, several insurers asked the Commissioner of Insurance to allow them to market compulsory motor-vehicle insurance policies that could be paid for by credit card. It must be stressed that premiums are paid in advance in this method, too, but it is the insurer’s stamp that confirms that payment has been made. The new system has many advantages from the insurer’s point of view as well as the insured’s. It allows the insurer to give quick and convenient service to the insured, who no 18 longer has to visit the bank to pay the premium. It also improves the quality of data in the insurers’ information systems and makes the issuance of compulsory certificates of coverage more efficient. Accordingly, an explanatory amendment with regard to the new system has been made in the regulations, setting forth minimum requirements for recognition of a stamp printed by the insurer’s central computer as a bank stamp. The circular in this matter includes requirements for information security, lump-sum advance payment of the policy in full, etc. There is no doubt that the new process of issuing certificates of compulsory motor-vehicle coverage is one of the results of the Department’s efforts in recent years to promote the compulsory motor-vehicle insurance reform. The “threat of competition” has already improved service to the insured and enhanced insurers’ economic efficiency. C. ABSORBING PAST EARNINGS In July 2000, the Knesset Finance Committee approved the Minister of Finance’s request to lower compulsory motor-vehicle insurance rates by 5 percent starting September 1, 2000. The reduction was required after findings pointed to an accumulated surplus in compulsory vehicle insurance. As a result, a portion of the earnings realized by the end of 1996 will be returned to the insured public. According to Paragraph 17 of the law, insurance rates are set by the Minister of Finance after consultations with the ministers of Justice and Transport, after the representative organization of insurance companies has been heard and with the approval of the Knesset Finance Committee. On August 1, 1977, the incumbent Finance Minister, Simcha Ehrlich, sent a letter to Avner confirming that “any proposal to set insurance proceeds … will be based on principles set forth in Appendix B to your letter.” Appendix B of Avner’s letter to the Minister of Finance stipulated the following guiding principle for the adjustment of insurance proceeds: “The guiding principle in setting insurance premiums for any underwriting year will be that insurance transactions must cover their costs. If Avner’s business results in any underwriting year indicate earnings or losses in insurance transactions, the insurance proceeds will be adjusted in such a way as to absorb the profit or to give fitting compensation for the loss 19 engendered and in order to prevent the future accumulation of earnings or losses, as the case may be.” Professor Yehuda Kahane’s studies as of February 27, 2000, and the financial reports of Avner and the insurance companies show that the industry at large had an accrued actuarial surplus of NIS 300 million for “closed” years (years for which final earnings appeared - by the end of 1996) and an expected actuarial surplus of NIS 700 million for “open” years (years for which final earnings have not yet appeared—1997–1999). This is based on an appraisal that included standard deviation (positive only), which accounts for approximately an additional NIS 500 million. Notably, as of December 21, 1999, Avner’s equity was NIS 236 million (based on a 3 percent discounting rate), indicating earnings of NIS 300 million in the industry as a whole. The rate reduction concerns “closed” underwriting years only, for which earnings of NIS 300 million were imputed to Avner and the insurance companies, as stated. To be conservative, only half the amount will be absorbed at the industry level in 2000, on an annual basis of NIS 50 million for the four remaining months of the current year (NIS 35 million from Avner and NIS 15 million from the insurance companies). In the years at issue, the ratio of insurance liability between Avner and the insurance companies was 70 percent and 30 percent, respectively (except Eliahu—50 percent). Accordingly, the total rate reduction will be divided as the case may be, respectively. Practically speaking, the past earnings will be absorbed by means of a similar system to that in which insurance companies were compensated for past losses, i.e., each insurer absorbed a portion of the reduced rate commensurate with its share in the insurance industry in 1996, with the earnings imputed in accordance with each insurer’s share in 1999. The 1996 underwriting year was the first year for which the past earnings were imputed, and that was because all previous underwriting years were in actuarial balance after the allocation of surpluses on account of premiums collected by the industry at large.9 9 For a presentation on the subject, see the Web site of the General (Elementary) Insurance Department: http://www.mof.gov.il/hon/4_3.htm 20 2. PROPOSALS FOR A MORE FLEXIBLE STANDARD MOTOR-VEHICLE (PROPERTY) POLICY The standard property motor-vehicle insurance policy provides the insured with the minimum package of coverage stipulated in the Regulation of Insurance Transactions (Terms of Contract for Private Vehicle), 5746–1986. According to these regulations, coverage in the standard policy may be expanded to the advantage of the insured only. Given the need to make several changes in this policy, the Commissioner of Insurance made public several proposed changes, the main one being to separate a number of the coverages that the insured may choose. Today the insured have little flexibility in choosing the types of coverage they want. Vehicle owners may purchase comprehensive insurance policies for their vehicles (which include coverage for third-party damage) or a policy for third-party damage only. Comprehensive motor-vehicle insurance comprises a package of coverages, principally coverage against theft of the vehicle and for damage caused to the insured’s vehicle in an accident. The risk of theft of the vehicle is a key component of the insurance coverage and adds a hefty amount to the premium. However, some insured are not interested in this type of coverage. Similarly, the risk of accident-induced damage to the car accounts for another large component of the premium; thus, some insured (for example, particularly cautious drivers) prefer not to purchase this coverage. Accordingly, the Commissioner of Insurance has made public proposals to amend the standard motor-vehicle policy, mainly to create a more flexible structure of the policy in order to separate the coverage into the following types: 1. comprehensive insurance; 2. comprehensive insurance without theft coverage; 3. comprehensive insurance without accident coverage; 4. third-party insurance. 21 3. HEALTH INSURANCE A. INTRODUCTION The growth trend in the private health-insurance market, which began after the State Health Insurance Law went into effect at the beginning of 1995, has led to the development of a variety of new insurance products. This process has continued and gathered momentum as new companies have entered the field and as some existing insurance companies have updated their line of health-insurance products. The industry’s business performance, as shown below, corroborates this trend. Examples of plans introduced in the past year are policies covering the cost of medicines not included in the basic package of state-insured health services (the “basket”) and policies that emphasize special coverage for children. In view of the increase in the variety of products, coupled with greater public awareness of health insurance, regulatory directives for appropriate disclosure to the insured when they take out policies and a format for annual reporting to the insured have been established. The need for greater transparency derives, inter alia, from the existence of several levels of insurance given by different service and insurance providers: 1. Health funds provide a basic level of coverage—a package of services that the law requires them to provide. 2. Insurance companies augment the basic package with private plans that they alone provide, such as long-term care insurance. 3. Health funds and insurance companies provide expansionary, supplemental, and alternative levels of service to the basic services, such as expensive organ transplants and choice of surgeon. Due to Israel’s multi-tiered structure of health insurance, some insured who take out private policies sometimes acquire duplication of coverage. The clearer the insured’s rights and terms at various levels become, the more necessary it will be to integrate the various levels. Pursuant to the draft directives for long-term care insurance, as described in the 1998 Report, one of the main conclusions in the regulatory process is the need for separate directives for individual and group insurance and for additional clauses to increase the transparency and specialization of long-term care insurance products. One of the unique features of health insurance is related to its premium structure: 22 For lack of available, reliable data to determine the current premium and the uncertainty regarding future developments that may affect the level of risks, it is difficult for insurers to commit themselves in health-insurance policies, especially those involving long-term care, to a foreknown premium structure that will remain constant in the long term. Therefore, insurers are given some flexibility in raising premiums if the Commissioner of Insurance approves such action in advance. B. DISCLOSURE REQUIREMENTS AND REPORTING TO THE INSURED During the year, a set of draft directives was written in a uniform format to determine the key data that insurance companies should pass on to the insured upon the purchase of healthinsurance policies. Additional directives created a compulsory format for annual reporting to the insured. The directives were written in view of the need to strengthen transparency and disclosure to the insured, especially considering the complexity of health-insurance policies. These directives will make the insured better able to select policies that fit their needs, will contribute to greater fairness in transactions between insurer and insured, and will help to eliminate market imperfections. BACKGROUND The purpose of health-insurance plans is to insure individuals against possible health impairment. These plans are important for individual customers because they are designed to cover individual risk as opposed to business risk. Such plans provide individuals with the financial protection they need, as and when it is needed, to obtain necessary medical care, and are generally sold on a long-term basis. PRIVATE INSURERS’ INTERFACE WITH THE PUBLIC HEALTH SYSTEM Private health-insurance plans in Israel are characterized as belonging to the second or third tier of insurance, following the national health insurance that covers all Israeli citizens. To purchase insurance that is supplemental, alternative, or complementary to the coverage provided to citizens by law, one needs to know the added value that private insurance provides relative to national health insurance or other forms of insurance. Israel’s multi-tiered 23 structure of health insurance has led to a situation in which some insured purchase private coverage that, in some cases, creates duplication of coverage. Such purchases occur partly because the insured are unaware of their rights and terms at different levels. The need to provide insured with an explanation of their rights is particularly acute in regard to policies that make the provision of insurance benefits conditional on the existence of other coverage (health funds’ supplemental health services or the basic “basket”). SPECIFIC FEATURES OF HEALTH INSURANCE Health insurance has additional features that bring into focus the need for appropriate disclosure of the terms of the transaction before the insured takes out a policy. 1. Because it is long-term insurance, the insured needs to make an intelligent decision when signing the deal. 2. The policies are generally sold as packages of different types of coverage that are not always tailored to individual customer’s needs. 3. The policies are not standard; their wide variety makes them difficult to compare. 4. The policies include different types of insurance benefits (compensation or indemnification) that have a bearing on the nature of the benefits and the possibility of creating offsets among them. ESSENCE OF THE DIRECTIVES For the reasons described above, it is very important to develop a transparent sales process in all marketing channels. The rights conferred by the insurance policy will be made clear to customers by standardizing the information given to them, including emphasis on the core provisions of the policy. Details of the types and costs of coverage offered in the policy will enable customers to compare policies effectively and tailor their expectations to the policies they purchase—an adjustment that may also be useful when the time comes to handle claims. The directives stipulate that appropriate disclosure to insured when they take out policies must include condensed general data about the policy and its appendices, such as the insurance period, qualification period, waiting period, etc. Insurers must also provide a summary of the types of coverage and their features, including the way the policy interfaces with the basic package, supplemental health services, or other types of insurance. The annual 24 report to the insured must include basic information about premiums and claims paid during the reporting year and a glossary of basic health insurance terms.10 C. DISCLOSURE REQUIREMENTS IN DENTAL INSURANCE In the course of 1999, the Commissioner of Insurance issued a circular (2000/8) with directives concerning disclosure requirements when lists of dentists and clinics are presented in agreements with insurers in dental insurance policies. The directives in the circular apply to all (existing and new) dental insurance plans that are sold or operated on the basis of such a list. The main points of the circular follow: In most dental insurance policies, insurance companies form an arrangement with dentists or dental clinics. In such plans, the insured receive a list of dentists and clinics that participate in the agreement with the insurer. Following complaints to the Ministry of Health, it was brought to our attention that there are lists of dentists who do not have degrees in dental medicine. Thus, it is not possible to distinguish between dentists who do not have degrees and those who have legally recognized degrees. In addition, corporations that appear to be unlicensed were found on the lists of dental clinics, in contravention of the Dentists (Clinics or Corporations) Regulations, 57531993, which require corporate-owned clinics to have a license and to renew it once every three years. In view of the foregoing, the Commissioner’s directives are as follows: 1. An insurer who gives the insured lists of dentists with whom there is an agreement must show the doctors’ titles (D.D.S., professor, etc.). 2. From time to time—at least once a year—insurers will verify that the doctors and clinics on their lists have a valid and legal license. 10 For the full text of the draft circular, see the Web site of the General (Elementary) Insurance Department: http://www.mof.gov.il/hon/4_3.htm 25 D. QUANTITATIVE ANALYSIS OF ILLNESS AND HOSPITALIZATION INSURANCE GENERAL REMARKS The following is an analytical survey of developments in illness and hospitalization insurance in 1993–1999. Since the early 1990s, after a national commission of inquiry11 released the conclusions of its investigation of the functioning and efficiency of the health system and, in particular, after the State Health Insurance Act was passed, significant developments have occurred in Israel’s supplemental health-insurance market. Notably, in addition to commercial health insurance sold by insurance companies, the health funds also operate in this field, offering supplemental health services that complement and augment the basic package. The health funds’ programs, including supplemental health services, are regulated by the Ministry of Health.12 Since the Regulation of Insurance Transactions Law does not apply to health funds and supplemental health services,13 this section of the Report will review the activity of insurance companies in this field and not include the health funds’ role in health insurance. MAIN TYPES OF COVERAGE IN COMMERCIAL HEALTH INSURANCE Private health insurance covers various events, foremost: 1. private surgery in Israel and/or abroad—choice of surgeon, expenses of the operation, consultation before the operation, expenses of inpatient care, etc.; 2. organ transplants and special treatments abroad; 3. long-term care insurance; 4. disability (loss of working capacity) insurance; 5. major-medical insurance. Health-insurance policies that cover private surgery in Israel and abroad are a basic component of commercial health insurance and are sold by most health insurers. Insurance for 11 12 13 Chaired by Justice Shoshana Netanyahu. Notably, 50 percent of Israelis subscribe to supplemental health services today, and these plans account for a significant share of national health expenditure (JDC-Brookdale Institute). The exclusion is in Paragraph 95 of the law. 26 organ transplants and special treatments abroad aims to respond to the most “catastrophic” insurance event—an organ transplant or special treatment abroad, which seldom occurs but is exorbitantly expensive—in the hundreds of thousands of dollars or more. This insurance is usually of the indemnification type and enables the insured to afford medical procedures that are generally beyond their means. Notably, a basic provision in the State Health Insurance Law covers organ transplants and special treatments abroad, under specific conditions, as part of the basic package. Long-term care insurance gives financial support to people who cannot perform Activities in Daily Living and need constant supervision—mostly the elderly. These policies, including the duration of payment of insurance benefits, are long-term. Disability (loss of working capacity) insurance insures mainly against the results of a medical condition and is meant to allow the insured to maintain their former standard of living until they can return to work. Serious-illness insurance is generally sold along with life-insurance policies and is paid out in advance form on account of the death-risk benefit. Recently, policies of this type have been sold separately. Furthermore, the number of illnesses covered is rising and sometimes comes to as many as eighteen. ADDITIONAL TYPES OF HEALTH INSURANCE 1. Ambulatory—medical services given without hospitalization, such as consultations with a specialist and physiotherapy, radiotherapy, or chemotherapy. 2. Complementary (alternative) medicine. 3. Miscellaneous tests—periodical check-ups, pregnancy tests, pediatric examinations, imaging, etc. 4. Second opinion. 5. Medication. 6. Dental insurance. These types of insurance, except for the last-mentioned, are generally sold as appendices to health-insurance policies or as part of a basic health insurance policy. For the most part, they pay for medical services that are complementary to the basic package or have been added to it—as if they were not included in it—but are not of catastrophic magnitudes. 27 Dental insurance covers dental care that is not included in the basic package and is generally sold in the form of separate policies to groups. HEALTH INSURANCE DATA In the past, insurance companies recorded some health-insurance policies—illness, accident, and disability—as permanent appendices to life-insurance policies and categorized them as “life insurance.” After the industry became more competitive and began to sell separate health policies, these data were recorded under the “illnesses and hospitalization” line. At that time, the reporting regulations stipulated that long-term policies for long-term care and loss of working capacity should be recorded as life insurance transactions. In fact, anything not recorded as life insurance is reported on the illness and hospitalization line. Thus, the analysis of business performance in illness and hospitalization insurance reflects only part of the health-insurance market. MARKET ANALYSIS: BUSINESS PERFORMANCE OF COMMERCIAL ILLNESS AND HOSPITALIZATION INSURANCE, 1993-1999 Background Below are several clarifications about the analysis of the financial results that follows: (a) The category of illness and hospitalization insurance does not reflect all health-insurance activity, some of which is reported under life insurance. (b) Earnings from insurance transactions in this field are generally recognized after three years. (c) The data in the tables are based on insurance companies’ reports to the Commissioner of Insurance. (d) The expense ratio is the ratio of total gross expenses (agents’ commissions, administration, and general expenses) to total gross insurance proceeds. (e) The loss ratio—the ratio of gross claims (claims paid and change in claims pending) to total gross insurance proceeds—shows the insurance portfolio and its results from the insurance point of view. A low loss ratio indicates that premium revenue has been strong relative to claims. 28 (f) Earnings ratio—the ratio of gross earnings (before reinsurance) to total gross insurance proceeds. (g) The data in the tables relate to gross expenditure, excluding reserves and reinsurance. Table D-2 Main Business Results—Illness and Hospitalization Insurance (NIS thousands, December 1999 prices) Total 1997 1998 1999 Insurance Proceeds 699,413 791,197 935,450 Claims 426,684 465,407 585,356 Expenses 212,840 288,243 309,413 62,324 59,291 41,437 Earnings (gross) Table D-3 Trend in Business Results—Illness and Hospitalization Insurance (NIS thousands, December 1999 prices) Total 1993 1994 1995 1996 1997 1998 1999 Insurance Proceeds 389,944 469,829 575,282 610,445 699,413 791,197 935,450 Claims 248,864 287,787 314,780 298,736 426,684 465,407 585,356 97,389 128,652 170,179 173,492 212,840 288,243 309,413 Expenses 29 Table D-4 Main Financial Ratios—Illness and Hospitalization Insurance (Percent) 1997 1998 1999 Expenses 30.43 36.43 33.08 Damages 61.01 58.82 62.57 Earnings 8.91 7.49 4.43 Table D-5 Main Financial Ratios in Past Seven Years 1993 1994 1995 1996 1997 1998 1999 Expenses 24.98 27.38 29.58 28.42 30.43 36.43 33.08 Damages 63.82 61.25 54.72 48.94 61.01 58.82 62.57 30 Analysis of the Results The most impressive statistic is the growth rate of insurance proceeds in this line of business—140 percent in six years, an average of 16 percent per year—as against 50 percent growth in total insurance transactions during that period. Total claims increased by 135 percent, almost in tandem with insurance proceeds. Total expenditure also rose gradually, but this should be examined in relation to the insurance proceeds, as explained below. Another important piece of information concerns the entry of new insurers into the market: Compared with the situation in 1993, when two companies out of twelve were working in this area, today most of the twenty active insurance companies sell health insurance. Along with the rising number of companies in the market, there has been a significant increase in the range of plans offered, as plans are adapted to the health needs of modern society and the multi-tiered structure of Israel’s health system. Analysis of the financial ratios indicates a rising expense ratio that, on average, constitutes about 30 percent of the gross insurance proceeds. Additionally, the loss ratio has been 60 percent on average for years (with the exception of 1996). Notably, the claims ratio in new policies is relatively low in the first years due to the qualification period; the claims ratio and the loss ratio are expected to rise over time. The earnings ratio has also been declining, possibly due to the entry of additional companies and heightened competition. Summary During the period at issue, illness and hospitalization insurance showed conspicuous growth, in comparison both with other insurance lines and with earlier periods. The share of this line in total domestic insurance rose from 2.4 percent in 1993 to 3.8 percent in 1999.14 This uptrend began after the State Health Insurance Law, 5754-1994, went into effect and is a result of factors including the entry of additional companies into the market, the increase and added variety of products sold, the rising penetration rate of commercial insurance among the population, and two developments—the public’s increased health consciousness and its rising standard of living—that have bolstered interest in health insurance. The analysis of earnings 14 Notably, this is an underestimate since some kinds of health insurance are reported on the life-insurance line. 31 in this line of business is more complicated, especially when it concerns types of health insurance that are, for the most part, long-term in nature, while most of the policies are new. We repeat that these findings provide only a partial picture of the health-insurance market, as explained above in regard to reporting on business performance. Moreover, the period at issue comprises relatively few years, while most types of health insurance are long-term in nature and are significantly affected by technological developments in medicine. E. QUANTITATIVE ANALYSIS OF INDIVIDUAL-ACCIDENT INSURANCE GENERAL REMARKS Personal-accident insurance concerns only events that happen to an insured due to an accident and for no other reason. The insurance benefits are of the compensation kind, as opposed to the indemnification benefits provided by most health-insurance plans of the illness and hospitalization type. The main types of coverage offered in these policies are: accidental death; permanent disability occasioned by an accident; temporary disability occasioned by accident or illness—weekly compensation payments are generally for fifty-two weeks if caused by illness and 104 weeks if caused by accident. Personal-accident insurance provides short-term coverage (for one year with the possibility of renewal). It is somewhat flexible when it covers insured who have health problems and is not intended to be a permanent investment plan, as is the accepted practice with life insurance. From this perspective, individual-accident insurance is a complementary product to life insurance, e.g., covering temporary, short-term disability without a lengthy waiting period. Additionally, the disability coverage built into life-insurance policies has been expanding recently; one can purchase complementary coverage that pays benefits retroactively from the eighth day of the disability event (franchise insurance). One of the reasons for the current downtrend in the share of individual-accident insurance in total insurance transactions, as the following data show, may be the entry of new companies and increased competition among them—in addition to developments in the market of health insurance, which may constitute a substitute product. 32 MARKET ANALYSIS: BUSINESS PERFORMANCE OF COMMERCIAL INDIVIDUAL-ACCIDENT INSURANCE, 1993–1999 Table D-6 Main Business Results—Individual-Accident Insurance (NIS thousands, December 1999 prices) 1997 1998 1999 Insurance proceeds 242,126 221,870 215,622 Claims 177,512 172,307 182,044 Expenses 75,709 73,314 73,335 Earnings 4,218 –10,895 –34,178 Table D-7 Trends in Business Results—Individual-Accident Insurance (NIS thousands, December 1999 prices) Total 1993 1994 1995 1996 1997 1998 1999 Insurance proceeds 322,606 270,426 254,215 242,430 242,126 221,870 215,622 Claims 225,796 203,582 149,032 182,550 177,512 172,307 182,044 Expenses 121,940 93,781 83,125 75,178 75,709 73,314 73,335 33 Table D-8 Main Financial Ratios—Individual-Accident Insurance (Percent) 1997 1998 1999 Expenses 31.27 33.04 34.01 Damages 73.31 77.66 84.43 Earnings 1.74 –4.91 –15.85 Table D-9 Main Financial Ratios—1993–1999 (Percent) Total 1993 1994 1995 1996 1997 1998 1999 Expenses 37.80 34.68 32.70 31.01 31.27 33.04 34.01 Damages 69.99 75.28 58.62 75.30 73.31 77.66 84.43 34 The foregoing data show that individual-accident insurance proceeds have been declining over the past six years, a fact that is also reflected in a slight increase in the loss ratio. This is partly the result of a more gentle decrease in total claims than in total insurance proceeds. Table D-10 Share of Individual-Accident Insurance in Total Insurance Transactions in Israel (Percent) 1993 2.0 1994 1.5 1995 1.3 1996 1.2 1997 1.1 1998 0.9 1999 0.9 35 APPENDICES 36 Appendix D-1 The National Automobile Fleet 37 Appendix D-2 Distribution of Insurance Premiums 38 Appendix D-3 Frequency of Accidents in Israel and the United States by Age Cohort 39 Appendix D-4 Frequency of Accidents in Israel by Years of Driving Experience 40 Appendix D-5 Frequency of Claims for Drivers with Previous Claims 41 Appendix D-6 Changes in Risk Cost Ratio in Airbags-Equipped Vehicles 42 Appendix D-7 Changes in Risk Cost for Motor Vehicle by Engine Displacement 43
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