Wrist Blood Pressure Monitor – FAQ
Table of Contents
Why did I get an inconsistent blood pressure reading using the wrist BPM?.....2
When I take the measurement, should I hold my wrist close to my
chest?...............................................................................................................2
What is arrythmia?............................................................................................3
Why does my blood pressure fluctuate throughout the day?.............................3
Why is the blood pressure reading I get from the hospital different from a
reading measured at home?.............................................................................3
Would my result be the same if I measure on the right wrist?............................4
What does blood pressure have to do with health?...........................................4
What is systolic and diastolic blood pressure?..................................................4
What is the standard blood pressure classification?.........................................5
How does the irregular heartbeat detector work?..............................................5
What health conditions can influence my blood pressure?................................6
Why is it a good thing to measure blood pressure at home?.............................6
What do the terms on the blood pressure unit mean by “OPTIM”, “NORM”,
“G1”, “G2”, and “G3”? Why are they different from the manual’s
classifications?..................................................................................................7
When I press “MEM” or “SET” button, nothing happens on the unit. Why?......7
Troubleshooting……………..…………………….................………………….....8
If any other questions, please contact us at [email protected]
or call us at 855.822.6999 M-F 9am-5pm CST
1
Wrist Blood Pressure Monitor – FAQ
Q1: Why did I get an inconsistent blood pressure
reading using the wrist BPM?
An inconsistent blood pressure reading could occur if
1. The cuff is not tied properly.
- The cuff should be fastened around the wrist, leaving no extra room
between the cuff and the skin. Having it fastened too loose or too tight will
cause incorrect reading.
- The cuff should be fastened on the left wrist with the palm facing up.
- Please make sure to place the unit 1-1.5 cm below the base of the wrist
(use your finger as a guideline if needed). This will assure that when the
unit is turned on and expanding, there is proper room to expand
- The display unit should be facing you in the inner part of your wrist.
2. You are measuring incorrectly.
- Try bending your elbow, so the display can be parallel to your heart. The
unit can be closer to your chest, but does not have to be pressing on the
chest. This is needed in order to isolate the veins and measure the blood
pressure.
- Rest for 3-5 min before taking a measurement.
- Take 2-3 deep breaths before taking a measurement.
- When first using the unit or changing the battery, try taking 2 or 3
readings for an average. Wait a few minutes in between and take into
account of the avoidance times to test tips in the manual for best
measuring practices.
- Pay attention to the “Movement Error Symbol” on the LCD screen during
measurement. If the display shows the symbol, it means the hand is not
in a stable condition, which could cause the incorrect reading. Please rest
your arm on a table to keep the unit stable while measuring.
- Wait at least 3 minutes between each measurement.
Q2: When I take the measurement, should I hold my
wrist close to my chest?
When using a wrist blood pressure monitor, the user needs to keep the blood
pressure monitor at the same level as the heart. The easiest and most reliable way is
to hold the wrist back to be close to the chest. However, it is not required position. You
can just sit down and place your forearm on a table to support and keep the wrist at
the same level as the heart so that it is easier to look at the result.
If any other questions, please contact us at [email protected]
or call us at 855.822.6999 M-F 9am-5pm CST
2
Wrist Blood Pressure Monitor – FAQ
Q3: What is arrhythmia?
Arrhythmia is a condition where the heartbeat rhythm is abnormal due to flaws in the
bioelectrical system that drives the heartbeat. Typical symptoms are skipped
heartbeats, premature contraction, an abnormally rapid (tachycardia) or slow
(bradycardia) pulse.
Q4: Why does my blood pressure fluctuate throughout
the day?
1. Individual blood pressure varies throughout the day. It is also affected by the
way you tie your cuff and your measurement position, we recommend taking
your blood pressure under similar conditions to achieve a consistent result.
2. Variation of blood pressure is greater if the person takes medicine.
3. You are taking your blood pressure too often in too short of a period. This
causes your blood pressure to increase. Please wait at least 3 minutes for
another measurement.
Q5: Why is the blood pressure reading I get from the
hospital different from a reading measured at home?
Your blood pressure varies even during a 24 hour period due to factors such as
weather, emotion, exercise, etc. There is also a “white coat effect” at clinics and
hospitals which tends to result in higher results compared to measurements taken at
home. To best compare your hospital blood pressure monitor this one, we recommend
bringing your monitor to your next doctor’s appoint and use your monitor while at the
appointment to keep circumstances constant between the two readings.
When you take your blood pressure at home, please pay attention to the following:
 Is the cuff is tied properly?
 Is the cuff is too tight or too loose?
 Is the cuff is tied on the wrist?
 Do you feel anxious?
 Taking 2-3 deep breaths before beginning will be better for measuring.
Advice: Relax yourself for 4-5 minutes before taking blood pressure
If any other questions, please contact us at [email protected]
or call us at 855.822.6999 M-F 9am-5pm CST
3
Wrist Blood Pressure Monitor – FAQ
Q6: Would my result be the same if I measure on the
right wrist?
The wrist blood pressure monitor works for both wrists, but to keep circumstances as
consistent as possible between readings, we suggest you measure the same wrist
every time.
Q7: What does blood pressure have to do with health?
Blood pressure fluctuates and is affected by everyday life and age. Hypertension, high
blood pressure, can be a sign that dangerous diseases such as cerebral apoplexy or
myocardial infarction may be on the way. In addition, diabetes, strokes, and heart
attacks are all associated with hypertension. Understanding your blood pressure is an
important step in monitoring your overall health.
Q8: What is systolic and diastolic blood pressure?
Systolic blood pressure is the top (or first) number in a blood pressure reading.
Diastolic BP is the bottom, or second, number. When ventricles contract and pump
blood out of the heart, the blood pressure reaches its maximum value in the cycle,
which is the systolic pressure. When the ventricles relax, the blood pressure reaches
its minimum value in the cycle, which is the diastolic pressure.
If any other questions, please contact us at [email protected]
or call us at 855.822.6999 M-F 9am-5pm CST
4
Wrist Blood Pressure Monitor – FAQ
Q9: What is the standard blood pressure
classification?
The chart below is the standard blood pressure classification published by American
Heart Association (AHA).
AHA Home Guideline for Upper Limit of Normal BP
CAUTION:
Only a physician can determine your specific normal BP range. Please contact a
physician if your measuring result falls out of the note range. Please note that only a
physician can tell whether your blood pressure has reached a dangerous point.
Q10: How does the irregular heartbeat detector work?
An irregular heartbeat is detected when a heartbeat rhythm varies while the unit is
measuring the systolic and diastolic blood pressure. During each measurement, this
equipment records the heartbeat intervals and determines the standard deviation. If
the calculated value is larger than or equal to 15, the irregular heartbeat symbol
appears on the symbol when the measurement results are displayed.
CAUTION
The appearance of the IHB icon indicates that a pulse irregularity consistent with an
irregular heartbeat was detected during measurement. Usually this is NOT a cause for
concern. However, if the symbol appears often, we recommend you seek medical advice.
Please note that the device does not replace a cardiac examination, but serves to detect
pulse irregularities at an early stage.
If any other questions, please contact us at [email protected]
or call us at 855.822.6999 M-F 9am-5pm CST
5
Wrist Blood Pressure Monitor – FAQ
Q11: What health conditions can influence my blood
pressure?
Diabetes, hyperlipidemia (high blood lipid level), or hypertension accelerate arterial
sclerosis, which can cause dangerous diseases such as cerebral apoplexy or
myocardial infarction or induce arterial stenosis or peripheral circulatory disorder.
In these cases, the wrist and brachial blood pressure values may differ greatly. Even
in healthy people, a difference of 20 mmHg may occur if the measuring conditions are
not proper. Therefore do not try to diagnose the measurement values by yourself, but
be sure to follow the instructions of your doctor.
In addition, difference of wrist and brachial blood pressure values may be affected by
the physiological conditions at the time of measurement. However, the blood pressure
values measured at wrist and upper arm usually fluctuate in the same manner.
Therefore, you can check the fluctuation tendency of blood pressure by measuring the
wrist blood pressure.
Q12: Why is it a good thing to measure blood pressure
at home?
Many factors such as physical activity, anxiety, or the time of day, can influence your
blood pressure. A single measurement may not be sufficient for an accurate diagnosis.
Thus it is best to try and measure your blood pressure at the same time each day to
achieve an accurate indication of any changes in blood pressure. Blood pressure is
typically low in the morning and increases from afternoon to evening. It is lower in the
summer and higher in the winter.
If any other questions, please contact us at [email protected]
or call us at 855.822.6999 M-F 9am-5pm CST
6
Wrist Blood Pressure Monitor – FAQ
Q13: What do the terms on the blood pressure unit
mean by “OPTIM”, “NORM”, “G1”, “G2”, and “G3”? Why
are they different from the manual’s classifications?
The terms on the blood pressure monitor mean:
OPTIM (Optimal reading)
Systolic AND diastolic below 120/80
NORM (Normal)
Systolic: 120-139 OR Diastolic: 85-89
G1
Systolic: 140-159 OR Diastolic: 90-99
G2
Systolic: 160-179 OR Diastolic: 100-109
G3
Systolic: 180 and up OR Diastolic: 110 and up
The unit classifies blood pressure in the same way as the manual (classified the same
way as the American Heart Association) but just with different terms.
Unit
Meaning
AHA/Manual Classification
OPTIM
Systolic AND diastolic Normal
(Optimal reading)
below 120/80
NORM (Normal)
Systolic: 120-139 OR
Pre Hypertensive
Diastolic: 85-89
G1
Systolic: 140-159 OR
High Blood Pressure Stage 1
Diastolic: 90-99
G2
Systolic: 160-179 OR
High Blood Pressure Stage 2
Diastolic: 100-109
G3
Systolic: 180 and up OR High Blood Pressure Stage 3
Diastolic: 110 and up
Q14: When I press “MEM” or “SET” button, nothing
happens on the unit. Why?
When pressing the button on “MEM” and “SET”, make sure to press the whole button
down, not just one side or one edge. Since they are small, it is easy for some user to
mistakenly push down on only one edge.
If you experience and issue with going into the setting function, try taking the battery
out and placing back in. It should revert to the set screen to set the time, date, etc. on
the monitor.
If any other questions, please contact us at [email protected]
or call us at 855.822.6999 M-F 9am-5pm CST
7
Wrist Blood Pressure Monitor – FAQ
TROUBLESHOOTING
This section includes a list of error messages and frequently asked questions for
problems you may encounter with your blood pressure monitor. If the products not
operating as you think it should, check here before arranging for servicing.
If the following icons shown, please take off the batteries, and insert the batteries
again to take the measurement.
PROBLEM
SYMPTOM
CHECK THIS
REMEDY
No power
Display is dim or will
Batteries are exhausted.
Replace with new batteries
not light up.
Batteries are inserted incorrectly.
Insert the batteries correctly
Batteries are low.
Replace with new batteries
batteries
show on
the display
Error
E 1 shows
The cuff is not secure.
Refasten the cuff and then
Low
measure again.
massage
E 2 shows
The cuff is too tight
Refasten the cuff and then
measure again.
E 3 shows
The pressure of the cuff is too
Relax for a moment and then
great.
measure again.
E 10 or E11
The monitor detected motion while
Movement can affect the
shows
measuring.
measurement. Relax for a
moment and then measure
again.
E20 shows
The measurement process does
Loosen or remove any clothing
not detect the pulse signal.
on the arm and then measure
again.
E21 shows
EExx, shows
The treatment of the measurement
Relax for a moment and then
failed.
measure again.
A calibration error occurred.
Retake the measurement. If the
problem persists, contact the
retailer or our customer service
department for further
assistance.
Refer to the warranty for
contact information and return
instructions.
If any other questions, please contact us at [email protected]
or call us at 855.822.6999 M-F 9am-5pm CST
8