Analysis of the Value of New Generation of
eGovernment Services and How Can the Public
Sector Become an Agent of Innovation Through
ICT
Brussels
31 May 2016
Agenda
Open eGovernment Services: Overall
Taxonomy of Open eGoverment Services
The Ten selected cases
Cost-Benefit Analysis
Key Objectives of the Study
WHAT do we m ean exactly by “Open
and Collaborative
eGovernment Services”?
WHY
are “Open eGovernement
Services” im portant?
HOW
Build a shared conceptual
model and a taxonomy
Undertake a Cost Benefit Analysis
can “Open eGovernement Services”
be fostered by the public sector, in
term s of innovation culture and
enabling factors
Show the drivers and
barriers for OGS
development through
Public Sector Innovation
Com m unity Building
th rough Online
engagement
Undertake a Cost
Benefit Analysis
Show t he drivers and
barriers for OGS
development t hrough Public
Sect or Innovation
Elaboration of a
Definition and
Taxonomy
Dev elopement of the
CBA approach
S tate-of-art of Public
S ec tor I nnovation
fos tering OGS
Drafting of a long-list of
OGS c ases
Cost Benefit Analy sis
of 10 cases
Scenarios of Public
Sector I nnovation
fostering OGS
Macro-es tim ation and
projection of results to
an EU28 lev el
Web-bas ed survey,
interv iews and scenario
w ork sh op
First Interim
Report
December 2015
Second Interim
Report
June 2016
Third Interim
Report
August 2016
4
September 2016
Build a shared
conceptual m odel
and a tax onomy
Final Report, including Policy Recommendations
Overall Approach
Agenda
Open eGovernment Services: Overall
Taxonomy of Open eGoverment Services
The Ten selected cases
Cost-Benefit Analysis
Open eGov Services: What Is In and What Is Out
Openness:
Key
Characteristics
of Open eGovernment
Services
huge effort to publish
elements and com ponents
of the service
Collaboration:
enable and deliberately
pursue the collaboration
of third parties in order to
deliver added value services
Technology:
reliant on digital technology
to deliver services
6
Taxonomy of
Scopes
Level 1
Taxonomy of
Scopes
Level 2
Width
Services of general interest (safety net), Public sector
(v arious government services), Government
Dom ain
General public services, Defence, Public order & safety,
Economic affairs, Environmental protection, Housing
and community amenities, Health, Recreation,
Education, Social prot ection
Branch Executive, Legislative, Judiciary
Lev el
Users
Objects
Supra-national, National, Regional, Local
Ot her governments, Citizens, Businesses
Public services: activities that are publicly funded and arise
from public policy and that are for the collective benefit of the
public
Public policy: guide to action taken by the administrative
executive branches of the state with regard to a class of issues
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in a manner consistent with law and institutional customs
Taxonomy of
Types
Level 1
Collaboration
Role
Taxonomy of
Types
T echnology
Level 2
Virtual labour markets (Amazon Turk), Tournament
based collaboration (challenge.go), Open
collaboration
Lead (NHS Citizen), Enabler (apps built on top of OGD
as Google Transit), No role (Fixmystreet and
Farmsubsidy)
Open government data (wheredoesmymoneygo.org),
Composable services (initiatives reusing software
om ponents such as NemID), collaborative t ools and
social media (Commentneelie.eu)
Design (mid-term review of the DAE in 2012),
Cy cle Phase Implementation (Kublai), Monitoring (Monithon),
Evaluation (Patient Opinion)
Collaborator Ot her governments, Citizens, Businesses
Resources
IT skills (developers m ore skilled than gov as
Opencorporates.com), Specific t hematic knowledge
(Wiki approach), Experience as users of public
services (PatientOpinion), Pervasive geographic
coverage (Ushahidi.org), Trust and networks
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(ActiveMobs), Many eyes and many hands
(DigitalKoot)
Agenda
Open eGovernment Services: Overall
Taxonomy of Open eGoverment Services
The Ten selected cases
Cost-Benefit Analysis
Identification process for the 10
1
Map out of cases
found through the
literature review,
internet research and
online consultation,
based on our
definition of Open
eGov ernment
Serv ices
3
case studies (1 /2)
Selection based on the
lev el of m aturity,
data av ailability,
country coverage
and business case
Long list
183 cases
30 cases
Final selection of
2
Short list
Selection based on the
T ax onomy developed in
Task 1 and most
interesting cases
10 cases
10
Identification process for the 10
case studies (2/2)
What is In and and what is Out of scope
T imeline and data availability:
Con crete initiative using:
Ma in features of the initiatives
Pr ojects minimum 1 year-old
Open services technology
Open, inclusive & collaborative
A v ailability of quantitative data
Open data t echnology
Cla ssic eGovernment services
Pr ojects ended after pilot phase
Open data portals themselves
Gov ernment strategies for open
da ta and services
Rol e of the Government
Col l aborators
A sset provider
Cit izens
En a bler/collaborator
Bu siness/NGO
Responsive role
Gov ernments
Pa ssive role
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Three main areas
Human
FixMyStreet
Kublai
services to citizens that provide
concrete support, such as health, education,
concern
and culture.
Pat ient Opinion
Administrative include those services which are compulsory,
Int eroperable Data gathering
for e-Social Security
Di@vgeia
NemID
Policy
Tartu Participatory
Budget ing
IoPart ecipo+
Parlement et Citoyen
they are necessary
to the working
of government even though they do not
provide visible service to users.
referring to the policy-making aspects
across government. As such, they refer both to the
legislative and executive branch.
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The Ten selected cases
Dom ain
CO
FixMyStreet UK
Streets Maintenance
General public services
UK
FixMyStreet Bxl
Streets Maintenance
General public services
BE
Pat ient Opinion
Feedback Management
Health
UK
Kublai
Support to Entrepreneurship
General public services
IT
Int eroperable Data
gat hering
Electronic Social Security
for e-Social Security
Policy*
Human*
Type of service
Administ.*
Service
Social protection
SI
GR
Di@vgeia
Publication of Acts
General public services
NemID
Electronic Signature
General public services
Tartu Participatory
Budget ing
Tartu Participatory Budgeting
Economic affairs
IoPart ecipo+
I oPartecipo+
General public services
IT
General public services
FR
Parlement et Citoyen Parlement et Citoyen
DK
EE
13
Agenda
Open eGovernment Services: Overall
Taxonomy of Open eGoverment Services
The Ten selected cases
Cost-Benefit Analysis
Quantitative framework
for the Cost-Benefit Analysis
Actors
Government
Co-creator
End user
Benefits
Direct cash benefits
Costs
Time savings
Set-up/Investment costs
Operational costs
Information benefits
Risk benefit
Maintenance costs
Additional Investment costs
Future cost
avoidance
15
Qualitative framework
Category
for the Cost-Benefit Analysis
Benefit
Re duced administrative burden for the
busine sses/citizens
Effectiveness
I ncre ase in the value that users receive from
the se rvice
I ncre ase in inclusiveness of services
Efficiency
Democracy
Exam ples
Re duced use time, reduced travel time
Extra tools and functionality for
use rs, personalized and integrated
se rvices
Easie r access to services, higher
availability of service types
Be tte r organizational, management and
I T archite cture of the services
S e rvices integration, higher
communication
I ncre ase empowerment of civil servants
providing the service
I mprove in skills and autonomy of
public se rvant
I mprove access to and reliability of
information
I mproved access to policy decisions
Enhance transparency and accountability
of de cision-making
Publication of own budgets by
gove rnmental agencies
Enhance ment in civic participation to
policy making
Use of online platforms for
inte raction and consultation
16
Human*
Administ.*
Policy*
CBA Results
Service
T ype of
service
Fi x MyStreet
S tre ets
Mainte nance
Pa t ient Opinion
Fe e dback
Manage me nt
Ku bl ai
S upport to
Te chno logy
Co s ts
Moderate
Ta ng ible
Be ne fits
Inta ng ible
Be ne fits
S ca lability
Co nclusions
Very
positive
Medium
Promising
Very
positive
F airly
positive
High
Mature
Negative
Very
positive
Medium
Not there
y et
F airly
positive
Entrepreneurs hip
In t eroperable
Da t a gathering for Ele ctronic S ocial
e-Soci a l Security S e curity
Di @v geia
Publication
of Acts
NemID
Ele ctronic
S ignature
High
Tartu
Ta rt u Participatory
Participatory
Bu dgeting
Budge ting
IoPa rt ecipo+
I oParte cipo+
Pa rl ement et
Ci t oy en
Parle ment e t
Citoye n
Moderate
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OGS
Team
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