Performance Review Rubric
5 – Excellent
Consistently exceeds
expectations; rarely
requires oversight,
correction, or reform;
rarely neglects to
successfully fulfill duties
and responsibilities.
Core Competency
Quality of Work
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Completes work with accuracy,
completeness, and neatness.
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Maintains productivity of work.
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Displays consistency of work.
Communication
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Demonstrates ability to express
ideas orally and in writing in a
professional manner.
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Keeps colleagues informed in a
professional manner on matters
that affect them.
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Practices active listening and
seeks feedback from all available
sources.
Job Knowledge
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Displays understanding of
present position and other
positions impacting successful
fulfillment of own position.
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Displays understanding of SFCC
mission and departmental
objectives.
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Demonstrates knowledge of
general purposes, policies and
procedures of the SFCC, including
compliance, safety, and job
specific processes.
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4 - More than Proficient
3 – Proficient
2 - Requires Improvement
1 – Unsatisfactory
Consistently satisfies and
Normally satisfies
Occasionally satisfies
Rarely or never satisfies
often exceeds
expectations; intermittently
expectations; frequently
expectations; always
expectations; infrequently
requires oversight,
requires oversight, correction,
requires oversight,
requires oversight,
correction, or reform;
or reform; often neglects to
correction, or reform;
correction, or reform;
occasionally neglects to fulfill
fulfill duties and
habitually neglects to fulfill
infrequently neglects to
duties and responsibilities.
responsibilities.
duties and responsibilities.
fulfill duties and
responsibilities.
High quality and standards of work, efforts, and output; commitment to maintaining or improving high quality.
Dedication and commitment to excellence.
Sound understanding of the importance of accuracy; high level of accuracy of work.
Self-monitoring of work.
Attention to detail.
Accomplishment of tasks, projects, duties, and responsibilities.
Neat and organized.
Productive; sufficient or high level of output; industrious; constructive.
Strong ability to express ideas orally and in writing.
Professionalism and effectiveness of oral and written communications.
Appropriateness of other forms of communications such as gestures.
Innovation and purposefulness when communicating or expressing concepts and ideas.
Conciseness and clarity.
Carefulness of listening; commitment to listening to others and gathering.
Commitment to receiving feedback.
Carefulness of keeping others informed.
Sharing of information with others through discussion, collaboration, reporting, and correspondence.
Enlightenment of colleagues through dissemination of information.
Thorough knowledge and understanding of job duties and responsibilities.
High level of competency.
Awareness of own position.
Understanding of the interrelationship between own job and jobs of other.
Understanding of connection to and correlation between own department and others.
Strong understanding of requirements of job to successfully fulfill duties and responsibilities.
Commitment to understanding and learning.
Awareness of updates and current information in position, department, agency, and field in general; adept in grasping new information and ideas.
Minimal supervision necessity.
Strong understanding of SFCC’s mission and how own position relates to the mission.
Thorough knowledge of the purpose, goals, and objectives of department and programs.
Thorough knowledge of purposes, policies and procedures, processes and protocols, methods and practices, and structures and systems.
Willingness to comply to SFCC policies and procedures.
5 – Excellent
Consistently exceeds
expectations; rarely
requires oversight,
correction, or reform;
rarely neglects to
successfully fulfill duties
and responsibilities.
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4 - More than Proficient
3 – Proficient
2 - Requires Improvement
1 – Unsatisfactory
Consistently satisfies and
Normally satisfies
Occasionally satisfies
Rarely or never satisfies
often exceeds
expectations; intermittently
expectations; frequently
expectations; always
expectations; infrequently
requires oversight,
requires oversight, correction,
requires oversight,
requires oversight,
correction, or reform;
or reform; often neglects to
correction, or reform;
correction, or reform;
occasionally neglects to fulfill
fulfill duties and
habitually neglects to fulfill
infrequently neglects to
duties and responsibilities.
responsibilities.
duties and responsibilities.
fulfill duties and
responsibilities.
Strong ability to follow instructions and guidelines.
Dedication to the completion of work, tasks, assignments.
Follow through on requests.
Ability to work independently and without unnecessary supervision.
Ability to prioritize.
Willingness to take the lead on the successful completion of duties and responsibilities.
Establishment of confidence and dependability from others.
Pattern of seeking or requesting additional work when appropriate.
Display of self-motivation.
Solution driven; committed to making improvements.
Committed to regular attendance and punctuality; advance notification when possible if late or absent.
Commitment to backup of duties and responsibilities during absence; confirmation that tasks and assignments are covered when absence.
Strong ability to consider situations and issues, analyze options and alternatives, and develop solutions.
Demonstration of problem solving aptitude.
Soundness of decisions.
Solution driven.
Aptitude for gathering and analyzing information.
Anticipation of situations or problems; implementation of solutions before problems grow or get worse.
Participation in group problem solving situations.
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Demonstration of strong ethical behavior, values, and professionalism aligned with SFCC’s mission and values.
High work-place standards and work ethics.
Skill in diplomacy and constructive interactions with colleagues.
Display of respect towards others, including both internally and externally.
An example to others.
Control and professionalism of pressure situations.
Positive reactions to criticism.
Core Competency
Initiative and Dependability

Displays ability to follow
instructions and complete work
with minimal supervision.
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Uses organizational skills and
establishes work priorities.
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Seeks solutions and
improvements and is resourceful
and independent thinking.
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Completes assigned work.
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Demonstrates regular attendance
and punctual.
Problem Solving and Judgment

Demonstrates ability to analyze
situations and make sound
decisions to solve problems
effectively.
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Actively takes responsibility for
actions and implements
measures when appropriate.
Professionalism

Demonstrates ethical behavior,
values, and professionalism
aligned with SFCC mission and
values.
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Exercises diplomacy and respect
for others; avoids unprofessional
practices.
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Maintains professional
demeanor.
5 – Excellent
Consistently exceeds
expectations; rarely
requires oversight,
correction, or reform;
rarely neglects to
successfully fulfill duties
and responsibilities.
Core Competency
Planning and Organization

Demonstrates ability to schedule,
develop, and maintain work
efficiently, accurately, and is on
time.
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Displays ability to prioritize work
and takes initiative to multi-task.
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Shows willingness to adapt to
changes.
Cooperativeness
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Works in harmony with others
and within policy.
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Treats others with respect and
establishes and maintains
effective working relationships.
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Displays promptness and
willingness to take directions.
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Cooperates in working with
necessary departmental
schedules.
 Shows willingness to accept extra
duties.
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4 - More than Proficient
3 – Proficient
2 - Requires Improvement
Consistently satisfies and
Normally satisfies
Occasionally satisfies
often exceeds
expectations; intermittently
expectations; frequently
expectations; infrequently
requires oversight,
requires oversight, correction,
requires oversight,
correction, or reform;
or reform; often neglects to
correction, or reform;
occasionally neglects to fulfill
fulfill duties and
infrequently neglects to
duties and responsibilities.
responsibilities.
fulfill duties and
responsibilities.
Strong Ability to plan and organize.
Management of time.
Ability to create schedules, stay on track according to schedules, and meet deadlines.
Documentation or exchange of information with others to ensure backup of job duties when necessary.
Establishment of measureable, realistic goals and objectives.
Efficiency of work; develops and maintains systems and processes.
Ability to prioritize and arrange or organize multiple tasks and responsibilities.
Thinks ahead; plan and Strong skills in preparation and preparedness.
prioritize
Ability to establish procedures for completing work.
Orderly and organized.
Flexibility and adaptability.
Cooperative; strong display of harmony and accord with colleagues.
Respect for others.
Team orientated; high degree of openness and objectivity.
Ability to work and get along with others.
Actions that are directed toward the success of the team over own interests.
Consideration and appreciation for the views and ideas of others; care for feedback from others.
Balance of the needs of the team with individual responsibilities.
Compliance with established policies and procedures.
Receptiveness of guidance, direction, instruction; ability to use criticism constructively.
Acceptance of extra duties, responsibilities, projects, or tasks.
1 – Unsatisfactory
Rarely or never satisfies
expectations; always
requires oversight,
correction, or reform;
habitually neglects to fulfill
duties and responsibilities.
5 – Excellent
Consistently exceeds
expectations; rarely
requires oversight,
correction, or reform;
rarely neglects to
successfully fulfill duties
and responsibilities.
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4 - More than Proficient
3 – Proficient
2 - Requires Improvement
1 – Unsatisfactory
Consistently satisfies and
Normally satisfies
Occasionally satisfies
Rarely or never satisfies
often exceeds
expectations; intermittently
expectations; frequently
expectations; always
expectations; infrequently
requires oversight,
requires oversight, correction,
requires oversight,
requires oversight,
correction, or reform;
or reform; often neglects to
correction, or reform;
correction, or reform;
occasionally neglects to fulfill
fulfill duties and
habitually neglects to fulfill
infrequently neglects to
duties and responsibilities.
responsibilities.
duties and responsibilities.
fulfill duties and
responsibilities.
Strong ability to provide direction and guidance to subordinates.
Success in motivating others; fosters enthusiasm; creation strong morale.
Provider of encouragement to others to perform well and improve skills and knowledge.
Dedication towards development of skills and knowledge of subordinates.
Direction to guide others and serve as mentor.
Consistency and objectivity in supervision and people management.
Adherence to and promotion of policies and procedures as they relate to personnel, supervision, work expectations.
Clarity of roles between and among supervisor and subordinate, including understanding of expectations and boundaries.
Fostering of environment of positive employee relations.
Strong focus aimed at performance and growth opportunities of subordinates.
Year-round observance of and attention or effort towards performance of subordinates.
Delegation of work and tasks.
Cultivation of trust and confidence among subordinates to complete assignments, develop ideas, take on greater responsibilities, and work
independently.
Swiftness and effectiveness in dealing with and solving problems.
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Strong record of inspiring others.
Strong leadership abilities.
Confidence in self and others.
Command of respect and trust in others; role model; contributor and leader.
Accountability of self and others at the highest standards.
Strong record of decisiveness and purpose.
Ability to influence systems, processes, and positive outcomes; record of making sound decisions.
Long-term, strategic thinker; firm grasp and assessment of issues; solution driven.
Grasp of the complete picture related to issues.
Strong ability to communicate effectively with colleagues at all levels and advise.
Leadership role in exemplifying and disseminating the values and goals of the SFCC.
Connection of job responsibilities to moving the SFCC toward meeting established objectives.
Core Competency
Supervision and People Management
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Provides clear direction and
motivates subordinates to
perform and improve skills
and knowledge.
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Provides consistent,
objective, valuable
performance feedback.
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Dedicates time and
resources to developing
skills and knowledge of
subordinates.
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Delegates tasks effectively
and motivates others to
perform job duties and
improve skills.
Leadership
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Inspires colleagues and leads
by example.
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Assumes a strong, effective
leadership role when action
is needed or decisions need
to be made.
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Influences systems and
processes that contribute to
constructive or positive
outcomes.
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Thinks strategically and is
solution-driven.
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Communicates effectively
with colleagues and
subordinates.
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